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New Home Warranty

Pennsylvania

Welcome to your new Maronda Home!


Your new Maronda Home is the product of skilled workmanship, combined with quality materials and we are
confident you will find it all that you hoped it would be.
By now, you have completed your Pre-Settlement Inspection and very carefully inspected the kitchen cabinets,
plumbing fixtures, windows, flooring, appliances, lighting fixtures, and siding for scratches or chips. These items
cannot be replaced or corrected after you have had your pre-settlement inspection. We also hope that you paid
close attention to all of the supervisors instructions, particularly on how to light and care for the furnace and water
heater.
Our Warranty Service Manager will make a final inspection with you six months after the pre-settlement closing.
The purpose of this final inspection is to arrange for repairs on materials which we, as builders, agree to correct.
A list of items that need repair, or any questions that you may have, should be presented in writing to Maronda
Homes, Inc prior to the six month final inspection. Normally, final repairs and adjustments can be completed within
a 30 day period, weather permitting. Only emergency items will be repaired before the final inspection. Please be
advised that the one year drywall inspection is to be called in by you the homeowner, if this inspection is wanted.
Every Maronda home complies in full with the rigid building codes of your community. The result is a home
constructed with a high standard of quality. Like a new automobile, however, your home requires careful breaking
in, particularly during the early months of occupancy. Properly maintained, this home will serve you, and others
who may follow you here, for many years. Certain normal problems will develop during the early months of
occupying the home. These are expected, so do not be alarmed if they occur.
This service policy booklet is used in all communities where Maronda Homes builds, therefore you may find
references to subjects that do not apply to your particular situation because some of the service policies may vary
slightly in different locales and under different building codes, construction procedures, or with different options
and specifications used in your particular home. On any specific point concerning your new home, always check
with our service department for the exact terms under which corrections or repairs can be made. What applies in
one locality may not apply the same way in another. You will find that the Maronda service policy covers most
universal situations. It would be a good idea to review this manual before the six months final inspection of your
home. Final determination of warranty application and responsibility will depend on local building codes, as well as
this Homeowners Guide.
As part of its limited warranty to homeowners set forth herein, Maronda reserves the right to inspect any concerns
or issues that the homeowner believes exists regarding the home and to unilaterally determine the appropriate
course of action. Accordingly, to the extent that the homeowner believes there is an issue or concern regarding the
home, the homeowner must promptly notify Maronda in writing of the nature of the claim and provide Maronda
with a reasonable opportunity to inspect and determine the appropriate course of action. The homeowner
acknowledges and agrees that failure to provide notice and opportunity to Maronda of the claim or concern waives
all rights and claims the homeowner has or might have against Maronda under Marondas limited warranty,
including waiving all claims for the costs of repair or alteration. In the event of an emergency situation in which
there is no time to notify Maronda of the concern without risk of injury to person or property, the homeowner may
take a course of action to remedy the emergency situation. However, the homeowner must then promptly notify
Maronda of the concern and provide Maronda with the opportunity to inspect and determine the appropriate
course of action.
The following pages of this booklet will outline what materials may undergo changes and the extent and duration
of service responsibility the manufacturers or others may have for the work done on equipment installed by them.
Service calls should be directed to our warranty service department. Homeowners maintenance responsibilities
are also reviewed, together with valuable tips on the proper care of your home. We urge you to read these pages
carefully and to review them from time to time, for we believe they will help you in protecting your investment.

We wish you many happy years in your new home.

Maronda Homes, Pittsburgh, PA

PRESETTLEMENT INSPECTION REPORT


Name
Lot/Block

Phone No.
Plan

Date

Street Address

The purpose of your Pre-Settlement Inspection is to acquaint you with the maintenance requirements and warranty information about your
New Home. During this time, we will familiarize you with the operation of all equipment, review owner maintenance responsibilities and
inspect your New Home in accordance with the following checklist. Please follow your Construction Supervisor carefully through each aspect
of this orientation. The categories below can be found in great detail by referring to the Maronda Homes-Homeowners Maintenance and
Warranty Manual. The Manual is written in a manner that will help you understand how your New Home functions as well as explain your
normal Homeowner maintenance responsibilities. Please initial each category indicating that our Construction Supervisor has discussed this
item with you.
____ Final Survey/easements
____ Gutter/Downspouts
____ Interior Walls and Ceilings: Drywall Service Policy - Maronda
Homes will not re-paint or sand wall surfaces after final drywall
repairs
____ Kitchens: tops, sink, disposal and backsplash
____ Landscaping: Grading/Lawn/Shrub and Tree Policy - Maronda
Homes will not replace sod, shrubs or trees beyond this initial
acceptance
____ Painting: Maronda Homes does not guarantee the painting
beyond this initial acceptance
____ Plumbing System: Water line/Shut-off Valve/Hot Water Heater
____ Sewer/Locate clean outs
____ Roofing
____ Windows/Screens Operation
____ Care was taken to make certain that surface water ran away from the house foundation and that drainage ditches and/or swales are also
necessary to divert water from adjoining property owners. I further understand that it will be necessary for me (homeowner) to maintain
the established grade, as well as the swales, when any further grading or landscaping is done.

____ Air Conditioner and Heating Equipment


____ Appliances
____ Bathrooms: tops, vanities, mirror, medicine c abinets, plumbing
fixtures, tubs/showers, toilets
____ Cabinets: Kitchens/Bathrooms/Tops
____ Concrete: Apron/Stoop/Sidewalk/Patio/Interior Floor
____ Asphalt Driveway
____ Doors: Exterior/Interior/Bi-Fold/Sliding/Garage
____ Electrical System: Meter/Circuit Breakers/GFI/Service Panel
____ Electrical Fixtures
____ Exterior Wall: Brick/Siding/Soffit and Fascia/Stone/Int. Block
____ Emergency Phone Numbers
____ Flooring: Carpet/Vinyl/Ceramic Tile/Hardwood/Laminate

Today I completed a thorough inspection of the above property and the house erected thereon with a r epresentative of Maronda Homes, Inc.
of Pittsburgh, PA _______________________________________ . I have found the construction of the house and the completion of all inside
and outside improvements and accessories to my satisfaction, except as noted below.
We (I) acknowledge that we (I) have received a copy of the Maronda Homes - Homeowners Maintenance and Warranty Manual.
(Initial)
We (I) have approved the above checklist of items to acceptable in the home. We (I) understand that after the presettlement, items such as, but
not limited to, scratches, stains, dents, chips, are not warrantable items. After the presettlement inspection only warrantable items outlined in
your homeowners handbook will be serviced.
(Initial)
Maronda Homes, Inc. of Pennsylvania agrees to make all necessary completions and corrections outlined below, prior to closing, or as
soon as weather permits on any exterior items.
We (I) understand that this list represents our entire inspection report, and, except for emergency items, we (I) fully understand that once these
items are completed, no other inspection will be performed until the six month inspection, which will be due in .
We (I) further agree that there are no verbal agreements or commitments regarding this Inspection not set forth herewith.

(Initial)
ITEMS FOR CORRECTION OR COMPLETION (please number):

Homeowner Signature

Date (Month, Day, Year)

All of the above items have been satisfactorily completed.


Homeowner Signature

Date (Month, Day, Year)

Maronda Homes, Inc. of Pennsylvannia By:


Supervisor - White

Title Co. - Yellow

Buyer - Pink

Date:
Rev. 12/13

Maronda Homes, Pittsburgh, PA


ADDENDUM TO PRESETTLEMENT INSPECTION REPORT
Name
Lot/Block

Phone No.

Date

Street Address

Plan

Homeowner Signature

Date (Month, Day, Year)

ALL OF THE ABOVE ITEMS HAVE BEEN SATISFACTORILY COMPLETED.


Homeowner Signature

Date (Month, Day, Year)

Maronda Homes, Inc. of Pennsylvannia By:

Date:

THE FOLLOWING WORK WILL BE COMPLETED WHEN WEATHER PERMITS:

All of the above exterior work has been completed satisfactorily.


Homeowner Signature

Date (Month, Day, Year)

Maronda Homes, Inc. of Pennsylvannia By:


Supervisor - White

Date:
Title Co. - Yellow

Buyer - Pink

MHP 1-10

SERVICE REQUESTS
Four Ways to Submit Your Service Requests!
PLEASE DO NOT CONTACT YOUR CONSTRUCTION SUPERVISOR OR SALESPERSON FOR SERVICE REQUESTS IN ORDER THAT YOUR REQUEST MAY BE
DOCUMENTED!

1
2

Fill out the Service Request form in the Homeowners Guide.

Customer Care Warranty Calls


MONDAY - FRIDAY 8:00 a.m. - 5:00 p.m.

724-695-1200 ext. 147

Online at:

service@maronda.com
or fax: 724-695-4364

EMERGENCY SERVICE REQUEST


(Evenings after 5:00 p.m. or Weekends)
Plumbing Emergency

(sewer & broken water lines)

412-906-6468 (Bob Pardini)
Heating Emergency

(loss of cooling does not constitute an emergency)

412-787-1341 (Wade Heating)

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

SERVICE REQUEST FORM


Homeowner: Closed:
Job Number: Subdivision:
Address:
Telephone: Home Work

I feel the following items require attention or service by a Maronda Homes Representative.
1.
2.
3.
4.

Date of Request:

To Homeowner:
Sign below only when items requested are qualified by a Maronda Homes Representative as
serviceable warranty items and completed.

The above items have been reviewed and corrections/work satisfactorily completed.
Signed: Date:
Maronda Homes Representative

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

SERVICE AND REPAIR WARRANTY


TO:
FROM:

NEW MARONDA HOMEOWNERS


MARONDA SYSTEMS;
PLUMBING, ELECTRICAL, AND HEAT & AIR CONDITIONING DEPARTMENTS

YOUR NEW HOME IS COVERED BY A LIMITED ONE YEAR WARRANTY, AND THE ITEMS THAT ARE COVERED
ARE LISTED IN YOUR NEW HOME BUYERS MANUAL. FOR ITEMS THAT MAY REQUIRE SERVICEOR REPAIR
OUTSIDE OF YOUR ONE YEAR WARRANTY, THE FOLLOWING IS WHAT WE RECOMMEND FOR YOU TO DO.

PLUMBING REQUIREMENTS:

The Plumbing Department recommends that if needed a licensed plumbing contractor services your home after your
one year warranty expires. Please refer to the yellow pages in your particular area of the state.
Before calling a Plumber, you should try to solve the problem yourself. There are also some simple questions
to ask.
1. No hot water, check the circuit breaker.

2. Cost to evaluate the problem.

3. Guarantee on repairs made.

ELECTRICAL REQUIREMENTS:

The Electrical Department recommends that if needed a licensed electrical contractor services your home after your
one year warranty expires. Please refer to the yellow pages in your area for a licensed electrical contractor.
Before calling an electrician, you should try to solve the problem yourself.

1. Check if breakers are tripped.

2. Check if GFCI outlets are tripped. (There are several throughout your home, including garage.)

3. Replace light bulbs.

4. Replace batteries in smoke detectors if they beep.
IF YOU CANNOT FIX THE PROBLEM, CALL A LICENSED ELECTRICAL CONTRACTOR FOR HELP.

HEATING & AIR CONDITIONING:

The HVAC Department recommends that if needed a licensed air-conditioning contractor services your home after
your one year warranty expires. Please inform them you have a 5-Year Parts Only Warranty from the date of closing.
Before calling an HVAC contractor, you should try to solve the problem yourself:

1. Ensure battery is working in the thermostat.

2. Check if breakers are tripped to the unit.

3. Ensure the outside disconnect by the condenser is in the ON position.

4. Ensure the air filter(s) are clean.
A LWAY S A S K T H E F O L L O W I N G Q U E S T I O N S W H E N Y O U C O N TA C T A N A I R - C O N D I T I O N I N G
CONTRACTOR.

1. Do they service your brand of A/C unit?

2. Cost to evaluate the problem.

3. Guarantee on repairs made.

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

IMPORTANT INFORMATION REGARDING PLUMBING, HVAC and ELECTRICAL SYSTEMS


Dear Homeowner:
Thank you for allowing Maronda Homes the privilege of serving you. We have used only the best
materials in all of our PLUMBING SYSTEMS and our staff is on call to serve you!
If, during the initial occupancy of your new Maronda home, you should encounter a problem or have a
question, please call Maronda Service Department at 724-695-1200 (ext. 147) and we will schedule
an appointment. Service Calls will be scheduled during regular business hours on Monday thru Friday.
However, if an emergency arises (as outlined below), we will endeavor to correct the problem as quickly
as possible. Our After Hours Emergency Phone Number is 412-906-6468. The following are some
of the types of problems that may occur.

Problem to be Scheduled During Regular Business Hours:






Drips or leaks under sinks, lavatories, etc.


Stopped up toilet, lavatory, tub, etc.
Lack of Hot Water, please check breakers.
Disposal blockages, dishwasher blockages.
Water hammer in pipes.

Emergencies Include:





Broken water lines or major leaks.


Entire plumbing system stoppage; after 30 days this is the Homeowners responsibility.
Water main at meter broken.
Sewer line breakage.
Gas leaks. Notify gas company ASAP. Do not turn on/off any electrical switches/appliances and
leave your home immediately until gas company arrives. After gas company identifies source of
leak, call Marondas After Hours Emergency Number

We expect our product serves you well and look forward to your continued satisfaction.
Best regards from the
Plumbing Department

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

Dear Homeowner:
Thank you for allowing Maronda Homes the privilege of serving you. We have used only the best
materials in all of our ELECTRICAL SYSTEMS and our staff is on call to serve you!
If, during the initial occupancy of your new Maronda home, you should encounter a problem or have a
question, please call Maronda Service Department at 724-695-1200 (ext. 147) and we will schedule
an appointment. Service Calls will be scheduled during regular business hours on Monday thru Friday.
The following are some of the types of problems that may occur.

Problem to be Scheduled During Regular Business Hours:







Switched outlets or bath fans not working (check GFI Reset Button and Breakers)
Light fixture not working (is bulb burned out? or is wall switch on?).
Smoke Detectors going off intermittently (check batteries).
Doorbell not working correctly.
Phones are not working.
Partial power.

Complete power outage. Call your applicable power company

We expect our product serves you well and look forward to your continued satisfaction.
Best regards from the
Electrical Department

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

Dear Homeowner:
If you have any further questions or problems regarding your HEATING OR AIR CONDITIONING
SYSTEM, please call Maronda Service Department at 724-695-1200 (ext. 147). Service calls will
be scheduled during regular business hours 8:00 am to 5:00 pm, Monday thru Friday. However, if an
emergency arises (as outlined below) we will endeavor to correct the problem as quickly as possible.
Our after hours emergency number is 412-787-1341 (Wade Heating). The following are some types
of problems that may occur:

TO BE SCHEDULED DURING REGULAR BUSINESS HOURS:





Condensation drain leaks.


A/C system does not heat or cool sufficiently.
All air distribution problems, i.e., one room too warm etc.
Thermostat problems.

EMERGENCIES INCLUDE:

Gas system does not heat at all; remember to check your circuit breakers before calling.

Please remember that warranty covers only defects in materials and workmanship. Tripped breakers,
dirty filters or failures resulting from outside influences are not considered warranty problems. There
will be a service charge to handle these types of calls.

Best regards from the


HVAC Department

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364


NAME: LOT/BLOCK:
ADDRESS: COMMUNITY:

Dear Maronda Homeowner:


Listed below are some of the entities you should contact regarding your new home. Also, following is
various information regarding the care of your new home.
Please Be Sure You Have Contacted:
1. The appropriate Utility/Power Company and made arrangements for new service and payment
of any r equired deposits. Maronda Homes does not have the utilities turned on in your name. You
must contact your utility/power company prior to your closing in order to have all services (electric,
gas, phone) at your new home.
2. The appropriate Water/Sewer Entity and make arrangements for new service and payment of any
required deposits. Maronda Homes will only pay for water and/or sewer usage until your day of
closing. Water service will be disconnected 48 hours after closing unless you notify that entity
to transfer service into your name effective the day of closing. You must notify the appropriate
water/sewer company prior to your closing date to avoid interruption of service and/or a reconnection fee.

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

BUYER / RENTER SERVICE POLICY


An increasing number of Maronda Homes buyers are electing to place their home on the Rental
Market. While Maronda Homes recognizes the financial wisdom of such a decision, our organization is not prepared to become a part of the rental industry. To avoid confusion regarding the
responsibilities of Maronda Homes and the responsibilities of the Buyer/Landlord, Maronda Homes
has adopted the following Service Policy regarding Renters. This policy outlines quite clearly
the item Maronda Homes considers to be a part of its obligation as the Builder and those items
which are the responsibility of the Buyer/Landlord and the Tenant.

Structural Elements
Maronda Homes will warrant Structural Components of the home where Renters are present. The term Structural Components is understood to include the following: Roof Leaks, Window Leaks and Excessive Foundation and/or Wall Cracking. Maronda Homes will not warrant
Repair Work to the finished components that are a result of carelessness on the Renters part.
Such non-warranty work include interior caulking, painting, repair to flooring, scratched mirrors,
drywall repairs, countertop and cabinet repairs, screen tears, damaged doors, landscape or sod
replacement.

Plumbing
Maronda Homes is responsible only for plumbing stoppages that are a result of construction debris. The Homeowner/Renter is responsible for all other items found in the sewage
lines. These items include feminine hygiene products, disposable baby items, i.e., diapers, and
other objects not associated with construction debris. Unless the Plumber states in writing that
construction material was responsible for the plumbing problems, Maronda Homes will not be responsible for payment to the plumbing contractor. The Homeowner/Renter will be responsible for
payment to the plumber at the time of the visit. In addition, Maronda Homes will not accept plumbing invoices nor will it grant authorization for plumbing repairs to any outside plumbing contractor,
i.e., Roto-Rooter, etc.

Maronda Homes will not have a Six Month Service Inspection with the Renter of the home.
Should the Buyer elect to have the Six Month Inspection, he/she must arrange with Maronda Homes
Customer Service to be present for the inspection.

11 Timberglen Drive Imperial, PA 15126 724-695-1200 Ext. 147 Fax: 724-695-4364

LANDSCAPING / GRADING INFORMATION


If landscaping was included when you purchased your home, we will install your landscaping under the prescribed accepted practices of the area, but we cannot be held responsible for adverse
weather conditions after you take possession.
Shrubbery - Weather, soil, climate and other local conditions greatly affect shrubbery when included
with your new Maronda home. Maronda Homes, Inc. does not offer any guarantee on shrubbery.
Starter Lawn Seeding - This service consists of seeding & light topical mulching. It will not germinate into a starter lawn without daily homeowner watering. In order to develop it into a good lawn,
water - fertilizer - overseeding - water - fertilizer and more water has to be applied. Do not let new
grass grow too long before cutting. Grass can be cut short in cool weather, but in hot summer
months, growth should be cut to only 3 inch minimum.
If a starter lawn seeding is a part of your new home package, it is necessary for you to fully understand the conditions under which your starter lawn seeding has been installed.
1. Topsoil and seed have been applied according to the most accepted standards and at a time when
weather conditions permit. We cannot, however, be responsible for adverse weather conditions
occurring after the lawn has been planted or after your taking possession (whichever comes
later). In case of serious washouts by storms or excessively heavy rains, we will furnish, one
time only, additional topsoil and seed, but no labor, in order that you may repair any damage.
2. Since the starter lawn seeding is necessarily applied over newly graded land, sunken spots
sometimes will occur. We will also supply one time only necessary topsoil and seed, but no
labor, in order that you may repair these spots should they occur.
3. Since this is a starter lawn seeding it will be necessary for you to continually water this every
day preferably in the morning for the first 30 days. Fertilize, and overseed thin and bare spots
in order to insure establishment and survival. Do not fertilize in hot weather and always water
after you fertilize. The most important ingredient is water.
4. Topsoil may contain roots, stones and organic matter. The topsoil applied to a lot is usually the
same topsoil from the plan that was stripped away and stock piled in the early phases of development. If a starter lawn seeding is to be installed, surface conditioning will be done prior to
seeding. Surface conditioning will remove much (but not all) of the miscellaneous roots, stones,
and other matter. Nevertheless, stones and other matter may continue to work their way to the
surface over time. It is the homeowners responsibility to remove them if their appearance is
objectionable. No action is taken to remove roots, stones or other material below the surface.
5. Weeds - As mentioned in paragraph 4 above the topsoil is virgin and was originally a part of the
current development. As such, this virgin topsoil contains a multitude of seeds from weeds. These
seeds from weeds will become a part of the grass growing process and cannot be prevented
from growth, especially with the watering and fertilizer that is required for grass growth. If the
yard is not watered adequately, the weeds will survive and the grass seed will not germinate.
The ONLY method of minimizing weeds is to either manually remove weeds as they grow or to
check with a landscaper for advice on applying a week killer (herbicide). Extreme care should
be exercised in applying herbicides, as this can be detrmental to grass growth.
MHP11-10

Grading - The grading will be accomplished to cause the water to flow away from your home.
These grades are established to prevent (as much as possible) any wet basement that may arise.
Changing of these grades by you would cause our one-year dry basement guarantee to become
null and void.
It will be necessary for you to maintain the established grades and to keep the swales open so
that they will serve their purpose. If water is allowed to stand in your yard, especially near to the
house, it may force its way through waterproofing and masonry walls into your basement. Thus,
you may have to fill some sunken places next to the house in order to maintain the proper grade,
in addition to keeping the swales operational. If applicable, please insure that brick weepholes are
not covered by any regrading, fill dirt, or mulch.
As stated in the specifications of your home, we will rough grade and seed the area affected by
construction. This means 50 ft. behind the house or to the top of the slope, to whichever comes
first on low side lots, and 50 ft. behind the house or to the toe of the slope, whichever comes first
on high side lots. If your lot presently has trees on it, we will reserve the right to remove or leave
them at our discretion. It is our intention to remove only those trees that are necessary to properly
grade the lot and install the driveway, and necessary utility lines.
Many considerations are involved in the grading of a community. Although alterations are generally not recommended, if any changes are made, they should be done under the guidance of an
appropriate qualified professional. Improper changes could result in a destabilized hill side and
contribute to a slope slump on either a high side or a low side slope. It is also advisable not to
dispose of any debris over a low side slope or redirect the water flow. Loose debris of any type
(including dirt and landscaping refuse) can cause slope saturation and contribute to slump conditions. Maronda Homes will not be responsible if you change the conditions of your lot.
Areas not graded during the home construction will be left in their existing state. In some cases
this will include undergrowth or deadwood which will not be removed. In situations where the existing topography includes a spring or some surface runoff outside of the area graded during home
construction it is not our intention to disturb these areas or install additional drainage systems.
Standing or ponding water shall not remain for extended periods in the immediate area of the
house after a rain (generally no more than 24 hours), except in swales that drain other areas or in
areas where sump pumps discharge. In these areas a longer period can be anticipated (generally
no more than 48 hours). The possibility of standing water after an unusually heavy rainfall should
be anticipated by the owner. No grading determination shall be made while frost or snow is on the
ground or while the ground is saturated. Seasonal springs within graded areas occurring after the
closing will not be addressed as a warrantable item unless it affects the foundatiion as it relates to
the Maronda Service Policy under Block Foundations.
Topsoil - Any and all topsoil scraped off and piled on any lot in any subdivision, belongs to Maronda Homes, Inc. and will be used as Maronda Homes, Inc., desires. It is agreed the topsoil will
be removed off any lot, unless otherwise agreed upon, prior to customer taking possession of
the property. In no instance does the customer have any right or interest in the topsoil on their lot
within the area affected by construction. Topsoil does not include manure, which we will not supply.
Topsoil or fill will be delivered at curb side.
Maronda Service Policy - After the initial installation of your starter lawn seeding, it is not our policy
to service your landscaping. In case of serious washouts or sunken spots caused by storms or
excessively heavy rains, we will normally furnish - on a onetime basis at the curb side - additional
fill (not screened topsoil) and seed, but no labor, in order that you may repair any damage. There
may be locations where we will not assume responsibility for storm damage. This point should
be checked with your Maronda supervisor. On a onetime basis with the first year we will provide
a small amount of topsoil (not screened) (at curb side) to enable you to fill in sunken areas at the
foundation or utility lines. No labor, nor seed, will be provided by Maronda Homes, Inc.
MHP 8-10

HOMEOWNERS
MAINTENANCE MANUAL

Protecting
Your
Investment

11 Timberglen Drive
Imperial, PA 15126
Phone: 724-695-1200
Fax: 724-695-4364
service@maronda.com

Maronda Homes Service Policy


Air Conditioning and Heating - Your heating and air conditioning parts and labor are warranted for
one year; however, theres a limited five year parts only warranty. Problems should be referred directly to
the heating and air conditioning company. If an A/C service man is called and only resets a circuit breaker
to remedy a problem, you will be charged for a service call. NOTE: A temperature differential from five
to seven degrees (actual room temperature versus thermostat reading) constitutes an acceptable system.
Heating and Air Conditioning warranty work will be performed on Monday through Friday, 8 A.M. to 5
P.M. only, except for an emergency which is defined later.
Asphalt Drives & Concrete Aprons - It is the policy of Maronda Homes not to replace or repair concrete with cracks or scaling caused by extreme weather conditions, or by freezing and thawing cycles. We
recommend the application of a concrete sealant to help retard the deterioration of the concrete surface.
On asphalt drives, we will patch fill sunken spots 2 inches or more deep on a onetime basis during the
first year of ownership. Under no circumstances will we resurface the entire driveway because of sunken
spots. Be sure that you do not drive or park heavy vehicles on your asphalt driveway until it has cured (approximately 30 days). We cannot be responsible for asphalt areas damaged by gasoline, oil, or as a result
of holes or gouges caused by sharp objects such as outdoor furniture legs and bicycle kickstands, etc., or
by vehicles parked over long periods of time. Automobile power steering can also cause holes or gouges,
if the car is steered while standing still during hot weather. Be careful of this. We suggest that you apply a
driveway sealer after patching is finished to help improve the durability and appearance and reseal every
3 years. Spots of oil, gasoline or similar substance should be washed off the asphalt with sudsy water and
rinsed. Where sewer and grating appear in driveways, the homeowner is responsible for keeping lines clear.
If a utility company, the developer of the plan, etc., digs a ditch across your lot or driveway in order to put
in a utility line, Maronda Homes Inc. is not responsible for repairing this damage.
Appliances - In our arrangement with the appliance dealer, we have provided a service telephone number for you to call immediately should service be needed. This number is among the documents given to
you during the pre-settlement inspection. Unless otherwise stated, your appliances are fully warranted for
one year from settlement date. Please inspect appliance surfaces at your Presettlement Inspection because they will not be replaced/repaired at a later date due to a chip, dent, etc.
Block Foundations - In order to improve the appearance of any larger cracks in block walls or foundations (over 1/8 inch) that may appear within your first year in the home, it is the policy of Maronda Homes
to touch them up with cement. Extremely large cracks, caused by structural settlement, will be repaired in
a manner recommended by accepted standards. Please note such conditions at the time of the six month
final inspection.
Because masonry basement walls are not waterproof in themselves, we have taken several steps to prevent
the entrance of water into your basement. We have waterproofed the outside of the foundation below
grade with a high quality waterproofing material. In most locations we have also installed exterior french
drains in addition to interior perimeter drainage (to vessel any water that may penetrate). And finally, we
have established a grade around the outside of your house to carry the water away from the house. (See
Landscape.)
We suggest that you avoid planting shrubbery too close to the foundation. Three feet is a good minimum.
Never water toward the foundation. Soil should be packed and banked so that water will drain away from
the house. Also see Basement Care. An attempt should be made by the customer to divert water from running toward the house. We suggest that you pay particular attention to this problem if your home was built
during the fall or winter, because the ground does not have a chance to settle until the spring thaw. This
could direct excessive runoff toward the foundation unless corrective action is taken.
Often times condensation will collect upon the block walls giving a wet basement appearance which may
appear as a white water stain (efflorescence) or a damp appearance. This may occur first in a corner where

there is less air movement. This is very common and can be relieved by using exhaust fans, opening windows, etc., but a dehumidifier works very well. Try one upon seeing damp block before calling our service
department. In most cases the damp block will dry out. (See section on Condensation).
Maronda Service Policy During the first year of occupancy, Maronda Homes will take
whatever action is necessary to prevent a wet basement, defined as follows: A wet basement does not include moisture caused by condensation or wet blocks caused by rains
or lawn sprinklers hitting the above-grade blocks. It is the policy of Maronda Homes to
supply you with necessary fill and soil for any sunken areas which occur from settling, one
time upon request, delivered at curb site. We do not supply the labor to divert the water
from your house. However, if you have diverted all surface water from your house and you
still have the running water problem, we will check the drain system for clogging or will
use any other accepted building practice designated by your supervisor to stop leakage.
Maronda Homes is not responsible for damage to personal items.
Brick/Stone Veneers - Face brick and stone veneers may require pointing (filling on minor cracks in
joints). Maronda will not repoint face brick/stone veneers. In addition, Maronda has no way of controlling the color and texture of brick and stock as it relates to samples; therefore, minor variations will be
acceptable.
Cabinets - Cabinets are warranted against defects for one year. Chips, scratches and/or swollen counters
or splashes are not warranted after the pre-settlement inspection. Because of the natural characteristics of
wood, variations in color consistency is natural and acceptable.
Doors - It is the policy of Maronda Homes to adjust sticking and warped doors noted at the six month
final inspection. There is a gap at the bottom of all interior doors that is necessary to ensure adequate air
movement between rooms when the door is closed. The height of this gap will appear more pronounced
on hard surface flooring. Maronda Homes will not adjust the doors to minimize the gap distance.
Electrical System - The wiring in your home meets local code requirements and safety standards which
will accommodate a certain number of electrical appliances. Occasionally you may find an outlet or circuit
that does not operate when you first move into the home. If, after checking all circuit breakers including
the GFCI outlets, the outlet still does not work, a call to our electrician will insure prompt action. Do not
plug appliances into GFCI outlets; they are extremely sensitive and will trip due to the supply load needed
to operate the appliance.
Your electrical wiring and appliances are protected by circuit breakers located in the main panel box;
eliminating the problem of replacing fuses to reset a tripped breaker. Simply follow instructions which are
usually found on the panel.
Ordinarily, small appliances may be added without fear of overloading a circuit. However, larger appliances or too many small appliances may cause tripping of the circuit. Other causes of circuit tripping are
1.) Worn out cords or defective plug connections, 2.) Defects within the appliances themselves, and 3.)
Starting an electric motor. (Motors require more current to start than they use when running.) Also keep
in mind that light fixtures in a Maronda home call for a 60-watt bulb maximum. Especially with recessed
lighting fixtures, higher wattages can be a fire hazard. Be sure that all attic insulation is kept away from flue
vents, lighting fixtures, and circuit boxes.
If after resetting the circuit breaker it again becomes tripped, you should immediately attempt to locate the
cause and correct it. If you cannot locate the cause yourself, call our service department.
Maronda Service Policy - Your electrical system is guaranteed for one full year, with the exception of fixtures. The same policy will apply to electrical fixtures as plumbing fixtures.
We will repair or replace fixtures only if such needs have been noted on the presettlement

sheet. If you use a GFCI against recommendations, Maronda Homes will not be responsible for any losses.
Flooring - Questions on problems experienced with your carpeting should be directed to our service
manager before or at the time of the six months final inspection. He may be familiar with the carpeting
manufacturers policies and warranties and can initiate contact with the manufacturer for you. Carpet
seams will show, however no visible gap is acceptable. We will repair visible gaps only. The entire installation is warranted for 1 year if a restretch is needed we will restretch and resecure 1 time during the first
year. Maronda Homes does not provide a warranty against floor squeaks or service for floor squeaks after
closing. If you request that any carpet be lifted at a seam, the seam may be more pronounced after reseaming
due to glue build up. You should expect that a seam will be more visible if you request that carpet be lifted
or opened. Maronda will not replace carpeting due to stains, spotting, discoloration or shedding. Carpet replacement will only be considered if the manufacturer or an independent testing laboratory determines the
carpet itself is defective.
Please familiarize yourself with the manufacturers hardwood floor care and product warranty guide. The
manufacturer recommends specific precautions to protect the floor from damage due to water, some types
of footwear, floor mats, furniture, etc. If hardwood flooring is used as a flooring material in your home some
minor separation may occur due to weather changes and some fading or irregularities will occur due to exposure to sunlight. Hardwood surfaces can be scratched so any and all precautions should be taken to prevent
this. In the event a repair or replacement is needed we will only patch the area and note there will be a color
difference in the materials being used due to dye lots, woods, graining. We will match as closely as possible.
Gutters / Downspouts - Gutters and downspouts are warranted for 6 months and if the gutters develop
leaks, we will repair these one time at our six month final inspection.
Ice Damming - Occasionally, we have had extreme winter weather conditions throughout the Pittsburgh
area. The snow, ice and freeze/thaw cycles can potentially damage new and old residential and commercial
structures alike. As a result, ice damming can potentially occur, causing leaks damaging rooms inside the
house.
Ice damming (see picture below) happens if the accumulation of snow is left on a roof too long and the
temperature stays very cold and the snow is melted from underneath (the attic) and from the sun. It then
refreezes as it goes to the lower area of the roof at
the soffit. When enough ice has formed at the soffit it begins to dam the water from going off the
roof, causing it to back-up under the roof shingles
allowing the water to enter your home. There are
measures that are taken to minimize the effects of
ice damming (such as ice and watershield) but the
only way to ensure there are no problems is
to not allow a snow build-up on the roof, particularly at the eaves which is a homeowner
maintenance responsibility. Ice damming can
also be minimized if your gutters are free of leaves
and debris.
If you are having a leak, call customer service at
724-695-1200 extension 147 or email service@maronda.com and request someone to come out and
assess the issue. If it is found that it is our fault, we
will repair it. If it is found not to be our fault but
is ice damming, then it will be the responsibility of the homeowner. With this said, if it is ice damming we
would recommend that you contact your insurance agent and file a claim immediately.

Landscaping - After the initial installation of your starter lawn seeding, it is not out policy to service your
landscaping. In case of serious washouts or sunken spots caused by storms or excessively heavy rains, we
will normally furnish - on a onetime basis at the curb side - additional fill (not screened topsoil) and seed,
but no labor, in order that you may repair any damage. There may be locations where we will not assume
responsibility for storm damage. This point should be checked with your Maronda supervisor. On a onetime
basis with the first year we will provide a small amount of topsoil (not screened) (at curb side) to enable you
to fill in sunken areas at the foundation or utility lines. Removal of stones, organic debris and weeds are a
homowners maintenance responsibility.
Painting / Drywall - We will return once for repair of the wallboard in your home, this repair includes
nail pops & settlement cracks only. Because the above problems may not occur at once, we may give you the
option of waiting up to one year before repairs are made on drywall. It is suggested you delay any drywall
repairs in this case until you decide to repaint or redecorate. We do request, however, that you note your
desire to delay this service during the six months final inspection. If you desire to have this inspection it is the
responsibility of the homeowner to call for this service. Please note that repairs do not include replacement
of paint, wallpaper or other wall covering. We will not be responsible for sanding or repainting,
inside or outside the home after presettlement.
Plumbing System - The plumbing system in your home is guaranteed for one year with respect to leaks
and proper functioning. Please note this does not include washer wearing, which causes dripping leaks in
your faucets. (Care should be taken to close the faucets just hard enough to shut off the flow of water.)
Closing the faucets too forcefully may cut the washers.
Roofing - The roofing shingles on your new Maronda Home are warranted from leaking for one year. In
case of severe damage caused by abnormal storms or high winds, we suggest that you contact your insurance
agent. The shingle manufacturer has other specific warranties. (See your Shingle Warranty)
Sewer - If the drainage system becomes clogged within 30 days after closing we will assume responsibility
for repairs, provided the clog is not homeowner caused. Thereafter, repairs will be the responsibility of the
homeowner.
Siding (Vinyl) - The vinyl siding on your house is characterized by its low-maintenance features. All siding
manufactures have their own recommended ways of caring for their siding. Aluminum/Vinyl siding will
expand and contract with temperature changes, often resulting in creaking noises. This is normal and is
nothing to worry about. Note that some waviness in siding is to be expected because of bows in studs and the
underlayment material attached to the walls of your home.
Maronda Service Policy - If the siding is bowed and exceeds 1/2 inch within 32 inches we will
install additional nailing and/or replace siding to meet standard industry requirements.
Please note that there may be color variances to replaced areas. Siding failure (fading or
peeling for example) should be reported directly to the manufacturer - in writing. We will
not be responsible for damage to siding caused by high winds, severe storms or lack of
maintenance.
Tub and Shower Enclosures - Be sure to inspect the tub and shower units at the pre-settlement inspection
for scratches or chips. Maronda Homes will not repair scratches unless they are noted at the pre-settlement
inspection.
Walks, Porches and Steps - It is the policy of Maronda Homes not to replace or repair concrete with
cracks 1/8 inch or smaller (in width or depth). There are surface treatments available from building supply
stores that you can apply to fill the cracks. We will replace cracked stepping stones only when reported
on the Presettlement Inspection. In addition, stepping stones will not be reset after the Presettlement
Inspection.
MHP 8-10

Dehumidifiers and Humidity Levels in Your Home


If your home has a finished lower level, It is equipped with aprilaire built in dehumidifier unit attached to your furnace. These units will help to remove excessive humidity in your home due to
the strict standards of the energy efficient guidelines and testing on your home, as well as residual
moisture in the construction materials your home is built with. These dehumidifiers are designed
to run as needed , which may be for extended periods of time throughout the first year of your
home. High humidity levels in the home cannot only cause mildew issues along baseboards ,walls,
furniture etc, it can also have an effect on flooring and doors throughout your new home. Materials
such as floors comprised of wood, are very susceptible to humidity and can cause but not limited
to, buckling, peaking, splintering, and cupping of floorboards. If your home is not equipped with
a built in dehumidifier, or has an unfinished lower level, it is recommended to purchase a standalone unit for your home. Industry standards for humidity in a home should be 35% -55% on new
homes. It is important to maintain these levels to prevent the issues listed above. Homes that are
having issues with products within the home may be subject to humidity testing throughout the
warranty period. More information on the dehumidifiers can be found in your information packet
along with the furnace unit. Information can also be found online at Aprilaire.com ( the manufacture of your dehumidifying unit).

MHP 1-14

HOMEOWNERS
MAINTENANCE MANUAL

DEAR NEW HOMEOWNER,


The Homeowners Maintenance Manual is written in a manner that we hope will help you understand
how your new home functions. It is a resource manual, which is intended for informational purposes only.
If you follow these few simple maintenance procedures, in a timely manner as described in this manual,
your home will give you many years of pleasure and comfort.
The manual explains in simple and easily understood language your normal homeowner maintenance
responsibilities, which should always be conducted in a prudent, cautious and safe manner.
If you feel that certain types of maintenance or repairs are beyond your particular capabilities, we suggest
and urge you to call a professional, licensed contractor to perform the needed work.
We have attempted to cover all of your homes maintenance areas
with as much pertinent information and their primary needs as possible. Some information may not pertain or apply to your particular
home. It is impossible to address every scenario or method of maintenance. If we have omitted anything and you are unsure of how
to proceed, we suggest that you refer to the manufacturers written
instructions or contact a local professional contractor.
IMPORTANT NOTE REGARDING ANY
AND ALL MANUFACTURED ITEMS
(eg: appliances, garage doors, windows and doors,
toilets, sinks, tubs, faucets, etc.)
The suggestions and recommendations found in this manual are not intended to replace or substitute any
of the manufacturers recommendations.
If you should notice a conflict between our suggestions and those recommendations provided by the
manufacturer, the manufacturers directions and guidelines always supercede our suggestions.

WELCOME TO YOUR NEW HOME!


In order to acquaint you with the maintenance requirements and warranty information about your new
home, we are providing you with this Homeowners Maintenance Manual which consists of four chapters:



1. Homeowners Maintenance Checklists


2. General Information & Safety Tips
3. Homeowners Maintenance Information
4. Glossary of Construction Terms

This book will provide useful information which will assist you in the maintenance and service requirements of your new home.
The Homeowners Maintenance Checklists provide several lists of important preventative maintenance procedures required at periodic intervals. By adhering to these checklists, you can discover and
correct minor maintenance problems before they become a major expense.
The General Information & Safety Tips section contains valuable information concerning public
utilities coming into your home as well as a few safety tips which you should observe when doing routine
maintenance.
The Homeowners Maintenance Information section gives you and explanation of the basic components of your home. This section will note the normal repairs that may be required and gives you
helpful hints on how to care for your home.
The Glossary of Construction Terms defines for the layman descriptions and terms used in the
construction industry. A few minutes spent in reviewing this section can result in your having a more
comprehensive knowledge of how your home is constructed and can be of great benefit when dealing
with construction tradespeople.

TABLE OF CONTENTS
Homeowners Maintenance Checklist Overview.....................................................................1.1
After Move-In Checklist.......................................................................................................................1.2
Homeowners Maintenance Checklist...................................................................................................1.3
Every Six Months Checklist.................................................................................................................1.4
Annual Checklist..................................................................................................................................1.5
Seasonal Checklist................................................................................................................................1.5
Special Checklist for Condensation, Mold & Mildew..........................................................................1.6
General Information & Safety Tips
General Information & Safety Tips......................................................................................................2.1
Utility Lines, Cable & Pipes.................................................................................................................2.2
Homeowners Maintenance Manual
Air Conditiioning and Heating............................................................................................................3.1
Appliances............................................................................................................................................3.5
Attic......................................................................................................................................................3.6
Bathroom Maintenance.......................................................................................................................3.6
Cabinets...............................................................................................................................................3.7
Cable TV.............................................................................................................................................3.8
Concrete...............................................................................................................................................3.8
Condensation/Mildew.......................................................................................................................3.10
Countertops & Vanities......................................................................................................................3.10
Doors..................................................................................................................................................3.12
Door Hardware / Locks / Hinges / Keys..........................................................................................3.14
Electrical System................................................................................................................................3.14
Lighting Fixtures................................................................................................................................3.16
Smoke Detectors................................................................................................................................3.16
Exterior Wall Finishes........................................................................................................................3.16
Fireplaces...........................................................................................................................................3.19
Flooring..............................................................................................................................................3.19
Framing & Carpentry.........................................................................................................................3.23
Garage Doors.....................................................................................................................................3.24
Interior Walls & Ceilings....................................................................................................................3.24
Landscaping, Grading, Lawn, Shrubs & Sprinklers...........................................................................3.26
Mirrors & Shower Enclosures............................................................................................................3.28
Painting & Caulking...........................................................................................................................3.28
Plumbing System................................................................................................................................3.31
Plumbing Fixtures..............................................................................................................................3.34
Roofing, Gutters & Downspouts.........................................................................................................3.38
Shelving..............................................................................................................................................3.39
Stairs...................................................................................................................................................3.39
Windows/Screens...............................................................................................................................3.39
Your New Driveway...........................................................................................................................3.42
Glossary of Construction Terms ................................................................................................4.1

CHAPTER 1

Homeowners
Maintenance Checklist

THE HOMEOWNERS MAINTENANCE CHECKLIST


The importance of maintaining your new home on a regular basis is comparable to maintaining a new
car. If you do not change the oil and have the car tuned up, little problems can become a major expense.
Unfortunately, many homeowners spend less time and
money maintaining their homes than their cars! Yet, the
car will generally lose value from the date of purchase
while a well maintained home will increase in value and
be a source of family pride and pleasure for years to come.
Your new home was designed to meet or exceed the requirements of the local building code for your home on
the date the building permit was applied for. Your home
was built to last for generations, but it has numerous components and systems that require periodic maintenance.
By implementing the following preventative maintenance
suggestions, you can help keep your home functioning
properly with minimal problems.
To help you pinpoint when specific maintenance items
should be performed, this check list is divided into four
time periods.
After Move-In

Every Month

Every Six Months

Annually
Additionally, you may be provided with manufacturers manuals and operating instructions for various
appliances and systems in your home. The suggested maintenance procedures in these manuals should
be closely adhered to.

1.1

AFTER MOVE-IN CHECK LIST


BATHROOMS & MAIN FLOORS

q Apply grout sealer to ceramic tile grout if you wish to give the grout additional protection

against discoloration from spills and stains.
ELECTRIC

q Locate the main circuit breaker in the electric panel box and show family members how

to turn it off in case of an emergency.
FIRE EXTINGUISHER

q Purchase a general purpose fire extinguisher for each floor of the home plus one small

kitchen extinguisher in case of grease fires. Demonstrate proper usage to family members

in case of an emergency.
FIRST AID KIT

q Keep first aid materials and a book on first aid procedures in an accessible location.
FLOORING

q Attach furniture protectors underneath furniture legs to protect floor finishes.


HOUSEHOLD TOOLS

q Acquire basic tools to help you with normal home maintenance chores, including: pliers,

adjustable wrench, flat-blade and Phillips-head screwdrivers, claw hammer, hand saw,

tape measure, caulk and caulking gun, putty knife, paint roller and brush, power drill and

drill bits, assorted nails, brads, screws, nuts, bolts, sandpaper, utility knife, toilet plunger,

flashlight and batteries.
LANDSCAPING

q Review and implement recommendations in the Landscaping and Grading Section of this

Manual.
PLUMBING

q Locate the main water line shut-off valve and all individual plumbing fixture valves and

show all family members how to close them in the case of a plumbing emergency.

1.2

THE HOMEOWNERS MAINTENANCE CHECKLIST


AIR CONDITIONING AND HEATING

q Check air filters and clean or replace as necessary.

q Vacuum air supply and air return registers to remove dust and lint.
FIRE EXTINGUISHERS

q Check fire extinguishers to ensure that they are fully charged.


GARBAGE DISPOSAL

q Clean disposal blades by grinding up ice cubes. Freshen it with baking soda and by grinding up

citrus fruit rinds.

q Test and reset Ground Fault Circuit Interrupters (GFCI) breakers.


INTERIOR CAULKING

q Check for cracks or separations in



caulking around sinks, bathtubs,

toilets, faucets, countertops, back

splashes, ceramic tile walls, ceramic

floors, window sills, and any other

areas originally caulked by your

builder. To repair these areas, use an

appropriate caulking compound and

follow the caulking instructions in

the relevant sections of this manual.
RANGE HOOD FAN

q Clean or replace dirty filter.


SMOKE DETECTOR

q Test smoke detectors.

q Clean and/or vacuum.

1.3

EVERY SIX MONTHS CHECKLIST


CABINETS

q Clean and apply a light coat of wax to wood finish cabinets.


CAULKING / PAINTING

q Check all areas originally caulked by the builder, especially exterior windows and doors.

q Check exterior paint and stain surfaces (especially stained doors) and refinish as needed.
DOORS

q Check screws on door lock set and hardware and tighten as necessary.

q Lubricate bi-fold and by-pass doors as necessary.

q Clean sliding door track and apply silicone spray to tracks as necessary. Caution - only use

a silicone lubricant; oil will cause the rollers to deteriorate. Take the necessary steps to

protect adjacent flooring from the silicone, as it may cause discoloring. Oil moving parts

of the garage doors.
ELECTRIC

q Check electrical extension and appliance cords. Replace frayed or split cords.
EXTERIOR FINISHES

q Check for cracks and voids in exterior caulking and re-caulk as necessary. Follow the

maintenance instructions contained in the painting section of this manual.
ROOFING

q Visually inspect roof from the ground for broken or missing shingles and gaps in flashing.

q Check and clean gutters and downspouts.


AIR CONDITIONING SYSTEM

q Have HVAC Contractor perform seasonal maintenance check-up.

q Ensure that air supply registers are not blocked by rugs, draperies or furniture.

q Make certain the concrete pad on that the A/C unit sits on is level.

q Remove excess leaves from vents.


PLUMBING

q Check water supply lines and valves to sinks and toilets. Tighten if loose or leaking.

q Clean out faucet aerators, spray nozzles and drains.

q Check pipes and drains for water leakage.


WINDOWS

q Check sills for caulking cracks or separations and re-caulk as necessary.

q Check weather stripping around windows and repair or replace as necessary.

q Check windows for smooth opening and closing operation. Clean tracks and lubricate as

necessary, using silicone spray.

q Inspect window screens and repair or replace as necessary.


SMOKE DETECTORS

1.4 q Test detector and change the battery if needed.

ANNUAL CHECKLIST
ATTIC

q Check attic vents to ensure that soffit vents are not blocked with insulation and move insulation

back to its original location if there are voids on the attic floor.

q Check inside attic for signs of roof leaks. Be extremely careful not to damage or disturb

electrical wiring or plumbing pipes that may be in the attic.
CABINETS

q Check drawers and hinges for proper alignment. Tighten and adjust as needed.
CAULKING

q Check all areas originally caulked, especially windows and doors and recaulk as necessary.
DOORS

q Check and repair or replace weather stripping on exterior doors as necessary.

q Check and tighten door hardware and lubricate as necessary.

q Tighten all bolts on garage door.

q Check the fit of exterior doors at their thresholds. Many thresholds are adjustable.
WINDOWS

q Check all windows for gaps in caulking on the exterior of the



house.
AIR CONDITIONING SYSTEM

q Have HVAC Contractor perform annual maintenance check-up.


FIREPLACE (Vented)

q Have chimney professionally cleaned as necessary.

q Inspect chimney for nests.


PLUMBING

q Remove water heater residue following instructions in the



Plumbing Fixtures Section of this Manual.
PRESSURE CLEANING

q Clean asphalt shingles (where applicable) of mildew and dirt as necessary.

q Clean driveways and walks as necessary.

SEASONAL CHECKLIST

q Follow all instructions for safe operation of any fireplace.

q Brush snow off gutters and away from downspouts. Ensure any debris in gutters/downspouts

is removed.

q Remove ice and snow from concrete surfaces. Avoid using de-icing agents with damaging salts.

q Decorate safely for the holidays. Do not overload circuits or use worn extension cords.

q On pleasant days, open windows to allow house to breathe.


1.5

q Hose bibs shut off prior to first freeze.

A SPECIAL CHECKLIST FOR CONDENSATION, MOLD & MILDEW


Interior Mold in Residential Buildings
Mold and mildew in residential homes is not new and most probably the very first new home had
its share of such problems. Some new homes, based on climatic conditions and living conditions,
have had similar problems ever since.
Mold grows on damp or wet surfaces. Left untreated, mold spores can become airborne. Spores are
like seed when they settle on vulnerable surfaces. Mold spores they can consume organic material
since they are a part of our ecological system that helps to recycle organic material. Based on the
foregoing, moisture is the problem. So, the new home buyer needs to be aware that early detection
of moisture is essential to the resolution of the problem. Musty air in the home is a warning sign.
In this age of mechanical wonders, most new homes provide some form of air conditioning. Home
owners need to be aware that, under the right conditions, some condensing water could appear on
walls, windows or the air conditioning vents. In such cases, one must clean and dry these areas and
increase the ventilation in the home. Obtain
a dehumidifier for any area with continual
dampness such as a basement that is not airconditioned.
Mold can be prevented in areas where
water has been spilled or if a leak occurs.
In such cases, water could get behind the
wall and mold growth could occur. Look for
discolored areas (usually black) or mold on
surfaces. Such areas can also be caused by
problems such as leaky pipes under sinks,
windows left open for rain to come in. water
leakage through uncaulked windows, leaky
roofs, etc.

1.6

Proper maintenance of your home will go a long way toward eliminating or keeping moisture and
humidity to a minimum. Use of some or all of the items below will help to eliminate major problems
with mold.




Have your air conditioning system serviced


by a recognized professional company at
least annually. Ask for advice from an air
conditioning specialist if you are unsure
about proper usage of your air conditioner.

When outside weather is warm with low


humidity, open windows to allow air circulation through the house. Also keep window
coverings partially opened to allow for air
circulation.

Increase circulation of heated air.


Run the air conditioner during humid
months of the year.
Obtain a dehumidifier for any damp areas of
the home. Some examples are steamy bath rooms or basements.
Repair any water leaks quickly.
Take measures to keep water away from the foundation. There are many other ways to care for particular
situations but the best of all is to use common sense. The objective is to keep your home dry and free from
leaks or water intrusion and excessive condensation.

1.7

CHAPTER 2

General Information
& Safety Tips

GENERAL INFORMATION & SAFETY TIPS


Introduction
Every aspect of building your home, from laying the foundation to the final coat of paint is an art form
and was done by a qualified professional selected by Maronda Homes. By following the tips in this
Homeowners Maintenance Manual you can prevent minor problems from developing into major ones.
Your home will retain its value and you can experience the pride of ownership for years to come. This
manual is not intended to be a Do-It-Yourself step by step guide, but it does provide useful information
about the care and maintenance of your home. Please bear in mind that any repairs or improvements
made by the homeowner or someone hired by the homeowner may void the manufacturers or builders
warranty on the item being repaired.
While it is important to know what you are doing before you attempt any repair, it is equally important to
know when to stop. If the project is more complex than you originally thought, and exceeds your ability
to make the repair . . . STOP . . . call in someone who knows what they are doing. It is better to admit a
lack of knowledge than to compound the problem and create a major expense.
Your local Home Improvement Center or Hardware Store can provide you with a variety of services
beyond selling you merchandise. They usually have Do-It-Yourself books that provide detailed
information about specific areas of the home. Many of them offer classes on a wide range of subjects
from carpet and tile installation to selecting the proper tools for any given job. Frequently the person
waiting on you can provide useful information that will help you in selecting the right materials for the
project.
PERSONAL SAFETY
Accidents happen. They are called accidents because they were never intended to happen. They
frequently occur because of the lack of precaution by the injured party. If hindsight was foresight, very
few homeowners would be found in hospital emergency rooms.
A few dollars invested in eye protection, proper shoes and gloves may prevent a serious injury. When
working around fiberglass insulation (such as attic crawl spaces) always wear long sleeves and gloves. You
should take a shower as soon as possible after finishing the project.
Every home should have one or more ladders. In selecting a ladder, make sure that it meets your needs for
reach and weight requirements. When working on or around electrical fixtures never use an aluminum
ladder. A ladder made of fiberglass is recommended for most applications. Pay close attention to the
warning labels affixed to the ladder. They are there for your protection.
It is important to understand the function of any tool that you are using, especially power tools. Read all
accompanying instructions carefully before attempting to use the tool.
Keep a first aid kit on hand at all times. Remember, the trauma of a trip to the emergency room may be
avoided if you use a little common sense when working in or around your home.

2.1

UTILITY LINES, CABLES & PIPES


Introduction
Your local utility companies provide a variety of services to your home. In most cases, even
though their lines cross your property, you have no ownership or control over them until they pass
through a metering device (electricity, water & gas). In the case of telephone lines and coaxial
television cables they must pass through an exterior wall. Service or alterations to any utility line
should only be done by a competent, licensed professional. Please remember to call PA One
Call prior to any underground excavation.
The illustration on the next page will provide a basic idea of where to look for various utility lines.
EMERGENCY SHUT OFFS
Your builder will show you where the main shut off valves and switches are located in your home.
Every competent person living in your home should know where these switches and valves are
located and how to turn them off in an emergency.
ELECTRICITY
Electricity does not discriminate against any gender, age or race. It is an equal opportunity killer.
Never attempt any electrical repair unless you absolutely know what you are doing. For any
additional service needs or major repairs you should call a licensed electrical contractor.
Even when attempting a minor repair you must have the electricity turned off to the device you
are working on. This must be done at the Circuit Breaker Box. Turning off a wall or lamp switch
will not always prevent a shock.
Every receptacle, lamp and electrical device is controlled by a circuit breaker in the main circuit
breaker box. Every circuit breaker in the box should be labeled and you should know its function
if you attempt to turn off the electricity. Never try to defeat the purpose of a circuit breaker. If
it frequently Trips this is generally a sign of a more severe problem and a competent, licensed
electrician should be called. The following simple steps may prevent a severe electrical shock.

A. Open the circuit breaker box and locate the proper circuit breaker. Turn it off.

B. Close the panel door and tape a note across the front of the box, informing others that
you have turned off a circuit breaker and not to touch anything. If you can lock the
panel, do so.
DO NOT ATTEMPT ANY ELECTRICAL REPAIR UNLESS YOU ARE
LICENSED AND QUALIFIED!

2.2

UTILITY LINES, CABLES & PIPES


NOTE:



Entrance of telephone
and coaxial television
cables may be at the point
most convenient to the
utility company.

Circuit Breaker Box

Electric Meter

Exterior Wall
Plumbing Stack

Floor and/or Slab

Gas Meter
(where available)

Ground

Water Meter
(may be inside)
Sewer Line

2.3

CHAPTER 3

Homeowners
Maintenance Information

AIR CONDITIONING & HEATING


A. Air Conditioner & Heating Equipment
The air conditioning and heating equipment was installed by the HVAC (Heating, Ventilating and Air
Conditioning) Contractor.
The air conditioning and heating system(s) provide(s) year-round climate control and consists of a
thermostat to control temperature, an air handler unit to heat or cool the air, a filter to remove particles
from the air, plus a fan unit to distribute and circulate air throughout the house via ducts and registers.
Air conditioners have an outdoor condensing unit or compressor which must be kept sufficiently free of
obstructions (such as shrubbery) to allow air to flow freely.
Note: Window coverings should be installed to maintain consistent room temperatures. Direct sunlight entering the house

will increase the temperature in the affected area and will also fade furnishings and carpet.




The furnace burner will automatically turn on if the room temperature drops below the thermostat setting. A point
to remember is that, contrary to common belief, setting heating controls high does not make the furnace heat faster.
Keeping the thermostat at an even temperature (we recommend 68 to 70 degrees) will result in more efficient and
economical heating. Regarding your AC, when starting the system it will take one degree per hour to cool your home
to make a maximum of 20 degree difference from outside temperature to the inside.

Homeowners Maintenance Guidelines


Service Contract: When there is heavy
demand on your HVAC system, we
encourage homeowners to take advantage
of the extended annual service contract
that is available from Wade Heating and
Air Conditioning. This contract typically
provides seasonal check-ups of the heating
and cooling components, plus periodic
cleaning; the advantage being that scheduled
service may reduce system failure by
preventing problems before they occur.
Before calling for Service:
1. Check to see that the thermostat is
properly set and batteries are charged.
2. Check the circuit breaker in the panel box. If tripped, reset by switching the breaker to full OFF,
then fully back to the ON position. If the circuit breaker will not reset, contact the HVAC Contractor.
(See Circuit Breakers in the Electrical System Section).
3. Check the electrical disconnect switch, located on or near the air handler, and reset.
4. Check the exterior disconnect switch located outside the home, near the compressor and reset.

3.1

B. Air Filter

The air filter, located adjacent to the air handler unit or in the return air grille, helps reduce the
flow of dust into the air. As the filter collects dust, it reduces the systems efficiency and must be
either cleaned or replaced. Your Builder has installed one air filter in each filter location and will,
at the walkthrough, demonstrate proper filter installation, cleaning and replacement procedures.
After that, the regular cleaning, replacement and maintenance of air filters is the homeowners
responsibility.
Homeowners Maintenance Guidelines
Monthly filter cleaning or replacement will provide cleaner air, improve air flow, and help reduce
utilities costs. To remove, clean or replace filters, turn the air conditioner/furnace and fan off
using the thermostat control, then carefully remove the old filter and clean, or insert a new one.
Replacement filters are available through hardware and home supply stores. Make sure to buy the
correct size for replacement.

C. Thermostat

The thermostat controls the entire heating and cooling system. The thermostat provides a fan
switch to circulate the air when neither heating or cooling is needed.
To maximize energy efficiency and minimize utility bills, set the thermostat to a comfortable level
normally between 68F to 71F for heating, and between 76F to 78F for cooling, and leave it
there. Then set the fan switch to either the ON or AUTO position.
The less you change the thermostat setting, the more comfortable you will be, the lower your
utility bills will be, and less wear and tear on the systems compressor will incur. Changing settings
frequently and turning the system on or off expends extra energy to bring the temperature back
to a comfortable level. Setting air conditioning controls too low does not cool the home faster and
the same principle applies to heating.

D. Air Distribution System

Duct Work: Ducts carry and distribute heated or cooled air to each room.
Registers: Two kinds of registers are used: air supply registers, located on the floor, wall or ceiling,
that deliver warm or cooled air into the room; and air return registers (located on walls or ceilings)
that return air from the room back into the air handler fan to be re-heated or re-cooled.
To regulate temperatures or control air flow on different floors or rooms during different seasons,
adjust the air supply registers by partially opening or closing them, thus restricting or moving
additional air into each room.
Vacuum supply and return registers to ensure they remain dust free. Check that registers are not
blocked by draperies, furniture or other obstructions that restrict normal air flow.
Interior doors in each room are undercut to allow return air to circulate throughout each room
where the doors are closed. Do not close doors to regulate room temperatures.
A Note of Caution: Burning candles for prolonged periods of time or burning a ventless fireplace as a single
source of heat may, in some instances, create a phenomenon known as Ghosting. This occurs when soot or dust
3.2 from a burning candle is released into the air, carried throughout the house through the air conditioner, and expelled

through the vents. The soot or dust adheres to all surfaces including ceilings, fabrics and counter tops. It is especially visible
on the carpet at the base of bedroom doors. Cleaning is very difficult and is a homeowners responsibility.
To avoid ghosting in your home, follow these few simple steps.
1. Buy candles made with hard wax and with thin braided wicks that curl over when burned.
2. Buy candles with low aromatic properties and with wicks that burn with a low flame.
3. Buy candles with cotton or paper wicks and refrain from buying candles with metal-core wicks.
4. Do not allow candles to smoke and keep them out of drafts.
5. Keep matches and wick debris out of the candle.
6. Extinguish candles after one hour of continuous burning. Allow the candle to cool before relighting.
7. Large numbers of candles should be burned in the fireplace with the damper open to allow the smoke
and emission to escape.
8. Stop using candles that leave a visible soot ring on their containers.
9. Do not use a ventless fireplace as a single source of heat for an extended period of time.

E. Exterior Compressor / Condensing Unit

Homeowners Maintenance Guidelines


Keep the condensing unit (compressor) level and keep the area surrounding the unit clear to allow
unimpaired air flow. Do not plant bushes too close to the unit and be careful that dirt, leaves, and grass
clippings are cleared away. For a thorough cleaning, contact an HVAC Contractor. Do not build a deck
around or over the compressor unless there is an 18 inch clearance on the sides and a 6 foot minimum
clearance on top.

F. Condensate Control

Dehumidification is part of the function of your air conditioning system. The moisture removed from the
air is condensed into water and is then referred to as condensate. The condensate forms and is collected
on the evaporator coil which is located in the air handling unit (except on one-piece package units). The
condensate drain removes the water. Regular maintenance by the A/C contractor of the drain pan and
line should be performed to control algae build-up and eliminate water leaks.
Homeowners Maintenance Guidelines
Install algae tablets in the condensate drain pan regularly. Flush condensate drain pan regularly. Flush
condensate drain lines regularly. Drains should be flushed from the inside of the house towards the
outside. Never open the air handling unit without first disconnecting the power. Algae tablets are available
through your air-conditioning contractor or home improvement center.
Helpful Hints:
a. Check and replace or clean filters, every month. Clogged filters mean higher operating costs.
b. Dont try to maintain different temperatures in different rooms by totally closing duct outlets, you will
unbalance the system and reduce its efficiency.
c. Use bath and kitchen exhaust fans sparingly when air conditioning is operating.
d. To reduce the time your air conditioner must be on, do heat-producing chores such as baking and dish
washing, during the cooler hours in the morning or evening.
e. Check weather stripping and caulking around doors and windows for leaks.
f. Shade your home with trees wherever possible.
g. Keep all windows and exterior doors shut when air conditioner is on.
h. Do not short cycle your compressor by moving the thermostat up and down too rapidly. Set your
temperature slowly and leave it for at least 5 minutes before resetting.
i. If case of outside temperatures exceeding 95F, a differential of 15F is acceptable.

3.3

Homeowners Maintenance Guidelines


Keep the outside condensing unit level and keep the area surrounding the unit clear to allow
unimpaired air flow. Do not plant bushes near the unit and be careful that dirt, leaves and grass
clippings are cleared away. For a thorought cleaning, contact an HVAC contractor.
Do not build around or over the air conditioner unless there is an 18 inch clearance on the sides
and a 6 foot minimum clearance on top.

Solutions to Common Heating & Air Conditioning Problems


Problem

3.4

Likely Cause

Solution

Air temperature in different


Air distribution unbalanced.
rooms or floors is uneven.
Registers are obstructed.

Adjust air registers. Clear


obstructions away from
registers.

Reduced air flow or excessive Dirty air filter.


dust on vents and registers.

Clean or replace air filter as


necessary.

Heat, fan or air conditioner


not operating.

Circuit breaker or fuse


tripped.

Reset circuit breaker at panel


box or unit.

Air conditioner not


operating properly.

Outside unit obstructed by


debris; bushes leaves, etc.

Clear obstructions from top


and sides of unit.

Inside air handler is leaking


water

Condensate drain clogged or


inside coil is frozen.

Call HVAC contractor. Check


manufacturers warranty.

Inside or outside coil is frozen. Low refrigerant or dirty air



filter.

Call HVAC contractor. Clean


or replace filter. Raise
thermostat by 90 to thaw.

Excess water on window


Excess humidity in home.
panes.

Adjust thermostat setting. Use


exhaust fans while cooking or
bathing.

Burning smell when heat


first turned on.

Normal. Happens once each


year.

Accumulated dust on
electrical coils.

APPLIANCES
Introduction
Your home may be equipped with a variety of appliances, such as an electric oven, range hood, dishwasher,
refrigerator, microwave oven, garbage disposal, washing machine and dryer. At move-in time you should
test all appliances for proper operation. Where applicable, fill out and mail in warranty cards. Failure to
do so may void the Manufacturers Warranty. Review the Manufacturers Service Manuals for operation
and maintenance instructions. File your manuals in a convenient location for future reference.
Many manufacturers offer toll-free customer service to answer questions about appliance problems and
operation.
For appliance repair protection that extends beyond the manufacturers warranty period, we suggest you
consider a service contract available through an appropriate local contractor or the manufacturer.
If you purchase your own appliances, carefully measure existing appliance openings to ensure proper fit.
Check that doorway widths leading to the final appliance location are wide enough to move the appliance
through.
Homeowners Maintenance Guidelines
Before calling for service:
If an electrical appliance fails to work, complete the following checklist before calling the appropriate
contractor, otherwise, you may be charged for a service call.
1. Check that the appliance is plugged in.
2. If the appliance is plugged into a wall-switched electrical outlet, make sure the switch is ON. If the
appliance is plugged into the GFCI circuit, check and reset the button if necessary.
3. The circuit breaker in the panel box controlling the appliance should be in the ON position.
4. Some appliances come with their own separate fuses or circuit breakers. Review the Manufacturers
Service Manual for the exact location, then check for proper setting.
5. Annually check the dryer vent for obstructions. Accumulated lint should be removed by disconnecting
and then vacuuming the dryer vent.
Helpful Hints:
Refrigerators/Freezer: Check and clean the gaskets regularly to ensure a tight seal. Refrigerator and
freezer temperatures should be set at the temperatures recommended by the manufacturer. DO NOT
PLUG a refrigerator or freezer into a ground/fault (GFCI) receptacle, because the circuit may trip and
not be discovered for some time, allowing the contents of the refrigerator or freezer to spoil.
Dishwasher: Use only when you have a full load. Use the shortest wash cycle.
Cook Tops/Stoves/Ovens: Do not allow dirt to accumulate. Clean with a recommended over-thecounter-cleaner. Do not use harsh abrasives unless specified. Clean all filters regularly.

3.5

Garbage Disposal: Always use cold water when disposal is working. Grease, Corn cobs and
husks, bones, celery, or any other food that shreds should not be put into the disposal. If the machine becomes jammed, use the wrench to free the mechanism and try again. The disposal will
rust if not used regularly. If you are going to be away for an extended period of time, a teaspoon
of oil will help prevent the mechanism from freezing.
Range Hood Fan or Microwaves: The range hood fan filters collect grease and should be
cleaned regularly. Soaking the filters or lightly brushing them in hot soapy water is the best cleaning method. Be sure the filters are dry before reinstalling them.
Microwave Oven: Be sure that vent louvers are not blocked.

ATTIC
Introduction
The attic space below the roof is part of the roof truss system. When inspecting the attic, walk on the
wood members only. The drywall ceiling of the room below is not designed to support any weight.
Homeowners Maintenance Guidelines
The attic truss system is not engineered to support additional weight and should not be used for
any storage purpose. Materials stored can also be a fire hazard. Do not cover any vents with insulation or any other material. Insulation on the attic floor is for the thermal protection of the rooms
below. If the insulation is moved, it will leave gaps between the insulation panels and may obstruct
the attic vents. Always replace moved insulation back to its original position.
Building codes require attic and crawl space vents to minimize accumulation of moisture. Attic
ventilation occurs through vents in the soffit (the underside of the overhangs) or on gable ends.
Driving rain or snow sometimes enters the attic through these vents. Do not cover them to prevent
this. Instead, cover the insulation in front of the vent. When you do this, precipitation that blows
in safely evaporates and ventilation can still occur.

BATHROOM MAINTENANCE
Homeowners Maintenance Guidelines
Mildew: Moisture and mildew problems will occur in any room where water vapor is present.
To reduce mildew, turn on the exhaust fan or slightly open a window when bathing. Wipe off
fiberglass shower enclosure when done, then hang up towels and washcloths to dry. To clean mildewed surfaces and reduce mildew odors, apply a liquid mildew agent in a well ventilated room,
followed by a disinfectant and thorough rinsing with clear water. Moisture and mildew removal
is a homeowners responsibility.
Soap Scum: In some geographic areas, water that is high in mineral content can contribute to
soap scum buildup. To clean and remove this residue, wash the affected surfaces with a mild vinegar and water solution or use mildew removers found in some stores.
Rust Stains: The contact of wet metal on sink surfaces, for example, the bottom of a shaving
cream can, may product rust stains. To remove them, apply a powdered rust remover, carefully
3.6 following the manufacturers instructions.

Ceramic Tile Floors


Introduction
The ceramic tile floors in your bathrooms, kitchen or entry are easy to maintain and, if properly maintained, will be impervious to water. The seams, joints and sealers are not waterproof and require proper
maintenance to prevent water seepage and damage to materials adjacent to and underneath the tile.
Cracks in the caulking joints between tub/shower and floor/wall, are normal and are caused by the high
degree of moisture present in every bathroom, as well as from the normal shrinkage of caulking material.
Separation between the tub and wall is caused by the weight of the tub when filled with water.
Regrounting and recaulking is a homeowner maintenance responsibility for the life of the home. For
other problems concerning bathtubs, sinks, etc., see the Plumbing Fixtures Section.

Grout Stain Removal Guide


Stain

Removal Agent

Grease and Fats

Soda and water or commercial spot-lifter

Inks and Dyes

Household bleach

Mercurochrome Ammonia
Blood

Hydrogen Peroxide or household bleach

Coffee, Tea, Food, Fruit Juices, Lipstick


Neutral cleaner in hot water, followed by


Hydrogen Peroxide or household bleach

Homeowners Maintenance Guidelines


Caulk cracks and separations of seams adjacent to tile with a top quality flexible caulk, taking care to
wipe the tile clean once caulking is complete. Do not use clear silicone-based caulk since it yellows with
age and stains easily. See Re-Caulking of Tubs and Showers in The Plumbing Section.

CABINETS
Introduction
Kitchen, laundry room and bathroom vanity cabinets are all selected for their attractive appearance, durability and ease of care. With proper maintenance, the cabinets will remain serviceable and attractive
for many years.
Homeowners Maintenance Guidelines
Wood Cabinets: Wood cabinet tone, grain and color variations are normal and reflect the natural
characteristics of real wood.
Clean wood cabinets with the same gentle care you would give any fine wood furniture. A light coat of
wax or lemon oil applied once or twice a year will protect the finish and enhance the appearance.

3.7
3.5

Cabinet mounted coffee makers are not recommended since the rising steam will damage solid
wood and wood veneer, causing fading or delamination. For the same reason, position regular coffee makers out from underneath the upper cabinets and near the front of the counter.
Shelves: Shelves are not designed to hold weight that exceeds 20 pounds per square foot. Keep
canned goods, flour, sugar and heavier products on the bottom shelf of the base cabinets. If desired, apply contact paper to shelves to protect against scratches and stains.
Drawer and Hinge Care: Check the hinges at least once a year for proper alignment and
tightness, using a screwdriver to make necessary adjustments. Check drawers for easy movement
and apply a silicone spray to the drawer guides should sticking occur.
Repairing Nicks and Scratches: Hardware stores offer color-matching putty, stains, and
polymer fillers to cover and repair cabinet nicks and scratches.
The homeowner is responsible for fading damage or delamination caused by heat, steam or water
intrusion.

CABLE T.V. SYSTEM


Introduction
Homeowners Responsibility: The homeowner is responsible for contacting the local cable
company for the initial hook-up. Roof antennas and/or satellite signal receiving dishes are not
allowed in some communities and you should check with your Homeowners Association (if applicable) before proceeding with any installation.

CONCRETE
Foundation and Floor Slabs: In construction, the floor slab, garage slab, foundations and footings are all poured with concrete. Most builders use heavily reinforced concrete slab construction.
One thing to understand about concrete is that it will crack!
It is important to understand that concrete is a porous material that will expand, contract, and
crack as a result of temperature changes, shrinkage, stress and settlement. Hairline cracks that
may be visible on garage and interior concrete floors are common and are usually cosmetic, as
opposed to structural. Shrinking occurs from the normal curing process of concrete that varies
with the time of year and the moisture conditions that exist when the concrete is poured. Slab
stress and settlement are caused by soil conditions and loads such as the weight of the walls. These
forces can create a variety of stresses which, in combination with seasonal temperature variations,
can cause concrete and masonry foundations to develop non-structural cracks.
Home Slab and Garage Slabs: Due to the large size of concrete home and garage slabs,
hairline cracks less than 1/4 inch in width are common, and are usually the result of expansion
and contraction. These cracks are normal and it is best to leave them alone, since attempts to fill
the cracks will not stop the expansion and contraction. Long hairline cracks in slabs, patios,
garage floors, sidewalks and driveways are common and require no additional attention. They are
3.8 cosmetic in nature and do not affect the integrity of the concrete. Any attempt to repair chips or

cracks in concrete or replacing sections of concrete will result in product and color variation.
Color variations in concrete are a common occurrence and are beyond the control of the builder or
subcontractor.
Homeowners Maintenance Guidelines
Clean concrete with a solution of five tablespoons of baking soda to a gallon of water. Before using the
cleaning solution, wet the floor with clear water and loosen the dirt with a steel brush or scraping blade.
A concrete sealer may be applied to the floor, following the manufacturers directions, approximately six
months after you move in. This will make it easier to clean and will reduce concrete dusting. Note: Use
of concrete sealer may make the floor slippery when wet.

A. Concrete Block
Introduction
In many homes concrete blocks are used to construct the exterior walls. The concrete blocks are set in
place and may be reinforced with steel and additional concrete. Vertical or horizontal cracks caused by
temperature changes and home settlement are usually cosmetic as opposed to structural and are a homeowners responsibility.

B. Sidewalks, Patios, Porches, Steps & Stoops


Introduction
In most cases, exterior concrete cracks are due to expansion and contraction because of temperature
variations, soil movement and slight home settlement.
Homeowners Maintenance Guidelines
Lawn fertilizer left on the sidewalk and patios will stain the concrete and cause rust spots. This can be
prevented by immediately hosing off the driveway, sidewalk or patio after applying fertilizer.
Water used to irrigate lawns may also cause driveway, sidewalk and patio staining and mildew, and continuous contact should be avoided. Keep excessive weight, such as sand, lumber and moving vans, off the
concrete to prevent cracking. Rust and grease stains are a homeowners responsibility.

C. Asphalt Driveways - see supplement at end of this section on


pages 3.42 through 3.43

Blacktop or asphalt driveways require little or no structural maintenance for quite a few years. As the driveway ages, the deep black color
will most likely fade and appear light black or gray. The blacktop can be
brought back to look like new by applying a seal coat annually or as often
as desired. Be sure to follow the manufacturers instructions when applying the new material. For extensive and structural repairs, we suggest you
retain a professional asphalt contractor.
To extend the life of the asphalt driveway, avoid gasoline or oil spills if
possible. Clean off any excessive fertilizer that may fall on the driveway as
soon as possible in order to avoid discoloration.

3.9
3.5

CONDENSATION / MILDEW
Introduction
Condensation, or the appearance of moisture that occurs when warm moist air comes into contact with a colder surface, is most prevalent in new homes, especially during the first year. This is
caused by the large quantities of water used to build the new home, from the concrete foundations
to the paint on the walls. As this water evaporates, and the drying out process occurs, the moisture
takes the form of condensation on interior windows.
Another source of indoor humidity is everyday water usage. For example, a family of four doing
laundry, bathing and using the dishwasher, puts approximately 2 to 5 gallons of moisture into the
air every day.
Window condensation is produced by conditions beyond your builders control.
Mildew is a fungus that spreads through the air in microscopic spores. They love moisture and
feed on surfaces or dirt. On siding, they look like a layer of dirt. Cleaning mildew from your
home is your responsibility. Solutions that remove mildew are available from local paint or home
improvement stores. Wear protective eyewear and rubber gloves for this task; the chemicals that
remove mildew may be unfriendly to humans.
Homeowners Maintenance Guidelines
Ventilation: Proper ventilation is the safe and steady way to reduce indoor humidity, condensation and mildew.
1. Ensure that the clothes dryer is properly vented to the outside and that the vent is clear of
obstructions and lint. Do not push the dryer too far back or the vent hose may become kinked
and therefore obstructed.
2. Kitchen, bath and utility exhaust fans can be used to carry moist air outside. Use the fans for
short time periods since they exhaust cooler air-conditioned air outside the home.
3. Adjust the registers to maintain even temperatures throughout the house. Do not try to speed
up the evaporation process by creating extremely high temperatures in the wintertime. This
will cause the house to dry out unevenly, creating cracks and other problems.

COUNTERTOPS & VANITY TOPS


Introduction
Kitchen and bathroom counter tops are covered with laminate material or manufactured with
synthetic materials.
Homeowners Maintenance Guidelines

A. Laminate Counter Tops

Clean laminate counter tops with a soapy cloth or sponge, or use a non-abrasive liquid household
cleanser for more stubborn stains. There are one-step cleaning products available for laminates

3.10

that clean, reduce streaking, and leave surfaces polished. As with all cleaning products, carefully follow
the manufacturers instructions.
Caution: Keep standing water away from the backsplash, side splashes, seams and seal around the sink. These areas are
prone to water damage, since excessive moisture will eventually break down the seal and cause swelling or delamination of
the counter top, check seams periodically and re-caulk as necessary.
If countertops or back splashes swell or buckle, it may be due to not maintaining the caulking. This is an
important part of your routine maintenance.

B. Cultured Marble Vanity Tops

Clean cultured marble with a damp cloth and a


non-abrasive detergent. When re-caulking, use a
flexible caulk. Use of a gel-gloss or aerosol spray
may be used for polishing.
Counter Top Precautions:
1. Keep counter top dry at all times.
2. Excessive heat can cause charring, burning,
lifting or blistering. Do not place hot pans,
coffee pots, baking dishes, hot irons, or
burning cigarettes directly on counter top
surfaces. Use protective hot pads or trivets
under counter top electrical appliances.
3. Always use a cutting board since knives will
cut the surface.
4. Steam from an open dishwasher may cause
swelling and delamination. Allow time for
the dishwasher to cool before opening the door. To further reduce moisture damage, apply a silicone
spray to the underside of counter tops, directly over the dishwasher and two feet left and right of the
dishwasher.
5. Do not use clear silicone caulk, as it yellows with age and stains easily.

C. Solid Surface Countertops

Caring for your solid surface countertop is as simple as wiping the surface with a damp cloth. If a stain
develops, wipe it away with soap and water. If this does not remove the stain, consult your manufacturers
instructions on products which can be used on your top. Do not expose the surface to harsh chemicals,
such as paint remover, turpentine, nail polish remover or stove and drain cleansers. If these chemicals
come in contact with the surface, immediately wash them off with water, using appropriate safety measures to avoid injury.
Although solid surfacing can be repaired, certain steps should be taken to protect it. Be sure to use a cutting board instead of cutting directly on the surface. Hot pans and heat-producing appliances, when set
directly on the countertop, can mar the products beauty.

3.11
3.5

DOORS
Introduction
Your home comes with a variety of doors, which may include interior doors, French doors, bi-fold
doors, sliding glass doors, exterior doors and garage doors.

A. Interior Doors

Interior doors expand and contract in reaction to temperature and


moisture changes, and will be wider in humid summer periods and
narrower during dryer winter months.
Homeowners Maintenance Guidelines
Sticking Doors: Home settlement or damp weather may cause
swelling that puts the doors out of alignment. In some cases, this
may only be temporary due to seasonal variations and the sticking
will tend to correct itself without any adjustment. If a door becomes inoperable as a result of warping it will be addressed at the
6 month inspection.
If door adjustment is required:
1. Check hinge screws for tightness.
2. Fold sandpaper around a wooden block and sand the edge that
sticks. A small plane can also be used, but be careful not to
remove too much material from the door. Also the use of a bar
of soap on the door top and frame may help.
3. Always paint or varnish sanded or planed areas to protect the
wood from future moisture penetration and sticking.
Door Precautions: Interior doors are usually hollow core and are not designed to support attachments and hanging accessories. Hanging heavy items on door knobs, or at the top of a door,
can damage hardware and hinges. These doors are also undercut to allow air movement.
Slamming: Slamming doors can damage both doors and jambs, and can even cause cracking in
walls. Teach children not to hang on the doorknob and swing back and forth; this will loosen the
hardware and cause the door to sag.
Shrinkage: Use putty, filler or latex caulk to fill any minor separations that develop at mitered
joints in door trim. Follow with painting. Panels of wood doors shrink and expand in response to
changes in temperature and humidity. Touching up the paint or stain on unfinished exposed areas
is your home maintenance responsibility.

B. Bi-Fold Doors

Keep the door tracks free of paint and dirt, and apply a small amount of silicone spray to the
guide edges of the tracks.

C. Sliding Glass Doors and French Doors

Keep sprinklers away from sliding glass doors and French doors when watering the lawn. Sliding
glass doors have been sealed against water, but occasionally, high winds and driving rains can cre-

3.12

ate a vibration that causes some leakage. Neither this, nor the water that accumulates in the tracks can be
prevented. This is also true for French doors.
Clean glass with a spray glass cleaner and wipe frames with sudsy water and a soft cloth. Periodically
clean the bottom of the door track, and check to ensure that drain holes are clear of obstructions. To
keep the doors moving freely, apply a silicone spray to the tracks. Do not use oil, which may cause premature deterioration of the rollers.
In some case, the glass is tinted to help block the rays of the sun. If you feel you need solar protection film
on your glass, it is important to note that ALL SOLAR FILM MUST BE APPLIED TO THE INSIDE
PANE OF GLASS. Otherwise, heat build-up between the layers of glass will cause the glass to crack.

D. Exterior Doors

An exterior door that is properly aligned, fitted, weather-stripped and maintained, will help control energy costs. Exterior doors are often steel clad or fiberglass to prevent warpage and to maximize insulation.
An exterior door will warp to some degree, due to temperature differences between the inside and the
outside surfaces. Warpages shall not exceed 1/4 measured diagonally from corner to corner. Maronda
will not warrant exterior doors with plastic plantons that have melted from excessive heat when a glass
storm door has been installed.
Wood exterior doors should be checked every six months for signs of weathering and repainted as necessary.
Painting: Steel clad or fiberglass doors are maintenance-free
and require little attention except for painting and upkeep from
dents and scratches.
Weather Stripping: Weather stripping on exterior doors helps
maintain the homes energy efficiency, preventing the loss of conditioned air, and reducing the infiltration of outside air. Weather
stripping must remain in place to operate effectively.
1. Replace weather stripping that becomes loose or damaged.
2. Prolong the life of vinyl and rubber weather stripping by
applying a silicone spray.
3. The sweep weather stripping at the bottom of the door may
require replacement from time to time. To replace, remove
the sweep and match with a replacement available at most
hardward stores.
4. To raise or lower the threshold, adjust the screws on the
wood or metal portion of the threshold. Keep threshold
caulked at all times.
5. Keep sprinklers away from doors
Note: Replacement of any exterior door voids any related warranty item.

3.13
3.5

DOOR HARDWARE / LOCKS / HINGES / KEYS


Homeowners Maintenance Guidelines
The brass door locks, door handles, hinges and stoppers used throughout the home are exposed
to both inside and outside elements, pollution, extreme elements, and common everyday use. This
may cause them to discolor or become pitted. The manufacturer does not guarantee the finish of
any product. Clean these with a damp cloth and do not use abrasive cleansers or solvents. Periodic
polishing, following manufacturers recommendations, will help maintain the original luster and
appearance. Do not use brass polish on lacquered brass parts or fixtures.
Locks: Lubricate door locks with graphite or other waterproof lubricant. Avoid oil, as it will gum
up.
Failure to Latch: If a door will not latch because of minor settling, you can correct this by making a new opening in the jamb for the latch plate (remortising) and raising or lowering the plate
accordingly.
Hinges: You can remedy a squeaky door hinge by removing the hinge pin and applying a silicone
lubricant to it. Avoid using oil, as it can gum up and attract dirt. Graphite works well as a lubricant but can create a gray smudge on the door or floor covering beneath the hinge if too much
is applied.
Keys: Keep a duplicate privacy lock key where children cannot reach it in the event a youngster
locks himself or herself in a room. The top edge of the door casing is often used as a place to
keep the key. A small screwdriver or similarly shaped device can open some types of privacy locks.
Your interior door locksets can work loose over time. If you notice excessive play in the lockset,
we recommend tightening the screws located in the cover plate. If the doorknob has become inoperative, it could mean that the interior mechanism has slipped out of place. Remove the knob,
realign the interior mechanism, reset the knob, then tighten the exterior screws. Should a lock be
hard to operate, apply a graphite lubricant to the keyhole and lock mechanism. This will usually
help the lock to operate more smoothly.

ELECTRICAL SYSTEM
Introduction
The electrical system in your home is designed for safe, trouble-free service and meets both local
and national electrical code requirements. Any additional alteration, or modification to the original electrical system installation will void all applicable warranties.
Homeowners Maintenance Guidelines
Electrical Safety Cautions: Do-it-yourself electrical wiring is dangerous. Improper electrical wiring is dangerous. Improper electrical repairs can endanger the lives of your family and jeopardize
your homeowners insurance in the event of fire or electrical injury. Always use a licensed electrician to make electrical repairs, adjustments, and additions.

3.14

Electrical Storm Caution: It is recommended that you unplug television sets, computers, and telephones
during electrical storms.

Power Failure: If the electrical power goes out, check first to determine if neighbors are also without
power, and if so, contact the utility company. Before attempting to reset the circuit breakers, check that
power has been restored to the area. If neighbors have power, check the main circuit breaker in the panel
box. See Homeowners Maintenance Guidelines under Circuit Breakers, this section.
Be aware that not every electrical power problem is due to problems within the homes electrical system.
Utility companies experience a variety of situations that effect power supplies, including power surges
and interruptions, peak overload periods, and even total shutdowns.
Electric Meter: The utility company installed an electric meter to measure your electric usage for billing purposes. Their invoice is based on kilowatt hours used over a given time period, with a kilowatt-hour
being the energy expended by 1000 watts for one hour. Should you have any questions about the meter
functions, please contact the customer service department at the utility company.
Circuit Breakers: Electrical wiring and appliances are protected by circuit breakers to stop circuit
overloading. The main circuit breaker is located in the electrical panel box, and if tripped for any reason,
entirely cuts off all electricity to the house. The smaller circuit breakers within the panel box control appliances, wall switches, lighting, and the HVAC system, and each switch should be clearly marked as to
what it controls.
Do not tamper with the electrical service entrance cable that provides power to the service panel.
Circuit Tripping Causes and Remedies: Thunderstorms, lightning and power failures can cause circuit
breakers to trip. If only your home is affected, try to reset by switching the breaker to full OFF then
back to full ON position. If this does not reset the breaker, or if the breaker continues to trip, do not
continue resetting the breaker as this can damage the panel box, wiring, or the appliance that it controls.
Call a licensed electrical contractor for a service inspection.
Overloaded circuits can also cause tripping. This occurs when too many appliances are used on one
circuit. To reduce the load, remove plugs of appliances that may cause the overloading, then reset the
breaker as described above. If you install a microwave oven or other appliances that require large electrical loads, you may need a licensed Electrical Contractor to add additional wiring to accommodate the
load.
Outlets and Wall Switches: If an electrical outlet does not work, check first to make sure that the outlet is
not controlled by a wall switch. If the outlet still does not operate contact an Electrical Contractor.
Ground Fault Circuit Interrupters: GFCI electric outlets help to prevent electrical shock, and are
installed in kitchens, bathrooms, garages and exterior areas where water may be present. GFCI receptacles are sensitive to power surges and interrupt power under certain conditions to prevent injury. Do
not plug refrigerators or freezers into GFCI outlets.
GFCI outlets are often wired in a series. For example, the garage GFCI outlet controls the bathroom,
and may possibly control other outlets throughout the home. Taking this example further, if the electrical
outlet in the bathroom is not functioning, check the GFCI in the garage. Also be aware that some homes
have multiple GFCIs so be certain to inspect and reset the affected outlet.
Do not plug a refrigerator or freezer into a GFI controlled outlet. There is a good
chance that if the GFCI trips, your food will be ruined before you notice the problem.

3.15
3.5

If a GFCIs receptacle is not functioning, press the RESET button on the wall plate to restore
proper operation. If that does not work, check and reset the circuit breaker in the panel box first,
then press the GFCI Reset button. If the outlet still fails, it may indicate a short in the appliance.
If other appliances will not operate, an electrician should be contacted and the GFCI replaced.
To test GFCIs, press the TEST button on the receptacle. The outlet should not perform. To
reset, press the reset button.
Prewired for Telephones: Most homes are prewired for telephones. If you experience problems
with the telephone system you should contact your local phone company.
If the telephone company states that there is trouble in the house wiring and your house is less
than one year old, please call your builder.

LIGHT FIXTURES
Homeowners Maintenance Guidelines
Interior and exterior lighting fixtures required periodic homeowner maintenance to preserve the
finish. Carefully review and follow the instructions (if provided) for these fixtures. Interior and
exterior fixtures will tarnish and the manufacturer does not warrant the finish.
Always turn the power off at a wall switch or circuit breaker before cleaning any electrical device.
The danger of a severe shock will still exist if the device is turned off with a built-in switch.
Do not use indoor bulbs in outdoor lighting fixtures if the bulb is to be exposed to the weather. Do
not use light bulbs with a higher wattage than the maximum wattage stated on the light fixture.

SECURITY SYSTEM
Some homes are equipped with security systems and their operating instructions and warranty
information are contained in their respective manuals and product literature.

SMOKE DETECTORS
The smoke detectors in your home are pre-wired, per electrical code requirements, into the main
electrical system. In case of electric failure, the smoke detector is backed up with a 9-volt battery.
Homeowners Maintenance Guidelines
Test the detectors and clean and vacuum the openings of the smoke detector once a month.
Visually inspect the clear button on the text switch to see that the indicator light is glowing. To test
the alarm, press the Test-button for about ten seconds, or until the horn sounds lightly. Do not use
an open flame to test the detector.
The unit will emit a low-frequency beeping noise if a malfunction or power failure occurs or if the
battery is low. Change the 9 volt battery every 6 months to ensure proper operation.

3.16

EXTERIOR WALL FINISHES


Introduction
Exterior finishes are applied once the exterior framing and/or concrete block is complete. The exterior
of your home may be finished with brick, siding and/or stone.

A. Brick

Brick is used extensively throughout the United States. It is probably the lowest maintenance finish of all
home exterior finishes.
The mortar between the bricks may require some tuck-pointing (filling in) as your home ages. The weep
holes in the brick are there to allow moisture out. Do not fill these holes or allow landscaping material to
cover them.
Efflorescence: A white powdery substance that may appear
on the exterior walls is called efflorescence. It is normal and is
composed of water soluble salts, originally present in masonry
materials, that are brought to and deposited on the surface when
water evaporates. Most efflorescence can be removed with a stiff
scrub brush, water and vinegar.

B. Stone Veneer

Slight variations in size, color and placement create the textural


interest that contributes to the look of a stone exterior. Minor
stone chipping, cracking and cement shrinkage are normal.

C. Siding

Siding expands and contracts in response to changes in humidity


and temperature. Slight waves are visible in siding under certain
weather conditions, this cannot be entirely eliminated.

D. Soffit and Fascia

The aluminum soffit and fascia (where applicable) have a baked


enamel finish that does not require painting. Wood fascia do
require painting and caulking. The soffit vents are located under
the roof overhang. The fascia is used behind gutters and to cover
gable trim boards.

3.17
3.5

Solutions to Common Exterior Finish Problems


Problem

Likely Cause

Solution

Dents in soffit or fascia.

Abusive treatment.

Replace panel.

Siding blows off.


Strong winds.

Call during first year for


inspection.

Siding blows off.


Strong winds.

Act of God. Review


homeowners insurance policy

Dirty siding.

3.18

Adverse weather conditions


and soiling.

Periodic hosing. See manufacturers recommendations.

Siding has dirty, streaked


Mildew and fungus growth.
appearance.

Apply commercial mildew


cleaner following manufacturers direction.

Cracking/peeling of
painted surfaces.

Normal aging and


weathering.

Clean and sand surface, then


prime and repaint.

Gaps at joints in wood trim.


Normal caulk and filler


shrinkage.

Re-caulk or fill.

Sap on exterior trim.

Wood drying out.

Sand, prime and paint.

Crystallized soluable salts


Efflorescence on masonry
finishes.

Scrub with water and stiff


brush.

Cracks or stairstep cracks in


Normal home settlement.
masonry finishes.

Seal cracks with a flexible


masonry caulk.

FIREPLACES
Introduction
Gas Fireplace: Maronda uses a fabricated, vented, gas log fireplace that is delivered to the homesite
and then installed with a screen.
When the fireplace is initially started, there will be a
burning odor which should dissipate. A slight delay
between turning the switch on and the flame ignition is normal. The flames should ignite gently and
silently. If you notice any deviation from this and
any gas smell, immediately shut off the switch and
report it to the gas company.
Annually, gas logs should be cleaned to avoid smells
and ghosting (previously described).
Unvented gas heaters are a supplemental zone heater. They are not indended to be a primary heating
appliance. Water vapor produced by an unvented heater can create moisture roblems in a home when
operated for extended periods of time.

FLOORING
Introduction
Your home may be finished with a variety of flooring materials, including carpet, vinyl, hardwood or
laminate floors and ceramic tiles.

A. Carpeting

The carpet is durable and requires minimal care. Color variations and shading may be noticeable, and
depend upon the surface texture and pile fiber of the carpet.
Homeowners Maintenance Guidelines
Frequent vacuuming and immediate stain removal are primary carpet care steps. When using carpet
cleaners, carefully follow manufacturers instructions.
While normal vacuuming will only remove loose fibers from carpet yarns, an occasional tuft may be lifted
above the surface. Do not pull out the tuft: just snip if off to the length of the other tufts using scissors.
Color fading and spots caused by sunlight are normal and can be minimized by using the draperies during the day, or by using sheer draperies to reduce incoming sunlight. Some colors may fade faster than
others.
Change filters in your heating and air conditioning systems on a regular basis or when dirty. Dust, pollen
and smoke will settle on your carpets and increase staining and soiling.
When a spill occurs, immediately blot it firmly with dry, white paper towels or rags. Do not rub the spot as
it will damage your carpets tufts and may permanently alter your carpets appearance. If stain remains,
spray with cold water and blog again. Repeat if necessary.

3.19
3.5

Cleaning: You can add years to the life of your carpet with regular care. Carpet wears out because of foot traffic and dirt particles that get trampled deep into the pile beyond the suction of
the vacuum.
The dirt particles wear down the fibers like sandpaper and dull the carpet. The most important
thing you can do to protect your carpet is vacuum it frequently.
Vacuum twice each week lightly and once a
week thoroughly. Heavy traffic areas may require more frequent cleaning. A light vacuuming is three passes, a thorough job may need
seven passes. A vacuum cleaner with a beaterbar agitates the pile and is more effective in
bringing dirt to the surface for easy removal.
Vacuuming high-traffic areas daily helps keep
them clean and maintains the upright position
of the nap. Wipe spills and clean stains immediately. For best results, blot or dab any spill or
stain, avoid rubbing. Test stain removers on an out-of-the-way area of the carpet, such as in a
closet, to check for any undesirable effects. Have your carpet professionally cleaned regularly, usually once a week.
Some problem conditions that may occur with your new carpet and our suggested remedies are
presented below:
Stains: No carpet is stain proof. Although your carpet manufacturer designates your carpet as
stain-resistant, some substances may still cause permanent staining.
Cleaning Stains: First, scoop-up or blot as much of the spill as possible from the carpet. With
a white cloth rag, blot from the edges toward the center of the stain until dry.
For asphalt, butter, chocolate, cooking oil, furniture polish, grease, food, lipstick, mascara, oil,
shoe polish, tar, apply a small amount of dry cleaning fluid (non-oil type commonly used for spot
removal from garments) to a dry white cloth towel and blot. Repeat and blot with paper towels
until the spot is dry.
For ice cream, latex paint, excrement, mayonnaise, milk, vomit, and white wine apply a small
amount of detergent or a recommended cleaner or solvent to a dry white cloth towel and blot.
Repeat and blot with paper towels until the spot is dry.
For fruit drinks, berries, blood, coffee, fruit juice, ketchup, mustard, soft drinks, tea and red wine
mix 1/2 cup household hydrogen peroxide with 1 tsp. clear ammonia and dampen the spot with a
small amount of the mixture. Apply with damp towel. Let stand for 2 to 3 hours under a weighted
sheet of plastic wrap. Blot with paper towels until dry. Apply a little undiluted white vinegar only
after stain is removed.

3.20

NEVER APPLY DETERGENTS OR STAIN REMOVER DIRECTLY TO CARPET!


This could cause permanent discoloration. For recommended cleaners and solvents, call the fiber producer.

When a stain reappears after cleaning, it means all the stain and cleaners were not removed completely.
Recleaning is necessary. Always rinse your carpet thoroughly to remove any detergent residue.
Burns: Take care of any kind of burn immediately. First snip off the darkened fibers. Then use a soapless cleaner and sponge with water. If the burn is extensive, talk with a professional about replacing the
damaged area.
Crushing: Furniture and traffic may crush a carpets pile fibers. Frequent vacuuming in high-traffic
areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating your furniture
to change the traffic pattern in a room promotes more even wear. Some carpets resist matting and crushing because of their level of fiber, but this does not imply or guarantee that no matting or crushing will
occur. Heavy traffic areas such as halls and stairways are more susceptible to wear and crushing. This is
considered normal wear.
Fading: Science has yet to develop a color that will not fade with time. All carpets will slowly lose some
color due to natural and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window
coverings.
Filtration: If interior doors are kept closed while the air conditioning is operating, air circulation from
the closed room flows through the small space at the bottom of the door. This forces the air over the
carpet fibers, which in turn act as a filter, catching particulate pollution. Over time, a noticeable stain
develops at the threshold.
Rippling: With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled
after the humidity has left, have a professional restretch the carpeting using a power stretcher, not a kneekicker.
Seams: Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams
are not a defect unless they have been improperly made or unless the material has a defect, making the
seam appear more pronounced than normal. The more dense and uniform the carpet texture, the more
visible the seams will be. Carpet styles with low, tight naps result in the most visible seams. Seams are
generally more visible when the carpet is first installed. Usually with time, use and vacuuming the seams
become less visible. You can see examples of how carpet seams diminish after they have been vacuumed
and have experienced traffic in the model homes.
Shading: Shading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to
assume different angles; as a result, the carpet appears darker and lighter in these areas. A good vacuuming, which makes the pile all go in the same direction, provides a temporary remedy.
Shedding: New carpeting, especially pile, sheds bits of fiber. Eventually these loose fibers are removed
by vacuuming. Shedding will usually occur more with wool carpeting than with nylon or other synthetics.

3.21
3.5

B. Ceramic Tile Floors

Ceramic tile is easy to maintain and impervious to water. The grout joints are not waterproof and
require special attention to prevent water seepage. Cracks appearing in grouting of tile joints or
at junctions with other materials (i.e. baseboards) are the responsibility of the homeowner.
Homeowners Maintenance Guidelines
Glazed and unglazed tile floors Vacuum regularly to remove gritty particles. Damp mop using
a solution of water and soapless detergent. If stained, use scouring power paste. Let stand five
minutes, brush and scrub. Rinse and dry.
1. Never use abrasive cleaners or harsh chemicals or solvents on ceramic tile.
2. Unglazed tiles may need to be sealed on a regular basis.
3. Wipe off spills immediately.
Never use harsh cleaning agents such as steel wool pads
which can scratch or damage the surface of your tile.

Grout Stain Removal Guide


Stain

Removal Agent

Grease and Fats

Soda and water or commercial spot-lifter

Inks and Dyes

Household bleach

Mercurochrome Ammonia
Blood

Hydrogen Peroxide or household bleach

Coffee, Tea, Food, Fruit Juices, Lipstick


Neutral cleaner in hot water, followed by


Hydrogen Peroxide or household bleach

C. Hardwood Floors

Most hardwood floors are pre-finished at the factory with a baked on wax coating or a urethane
coating. Wood floor tone, grain and color variations are normal, and reflex the natural characters
of real hardwood.
Some squeaking or separating of hardwood floors is normal and is caused by seasonal weather
and humidity changes.
It is normal to expect surface nailing to occur around the perimeter area of pre-finished hardwood
floors, and around any repair areas, as well.
Cupping, crowning or gapping are normal and occur from gaining or losing moisture on one side
faster than the other. Neither the builder nor the manufacturer can stop this from happening. It
is also due to natural growth rings in the tree and the part of the tree that has been used. In some
instances, the cupping, crowning or gapping action may loosen nails or adhesive. The only way
3.22 to control this occurrence is to try to keep your home at an even temperature and moisture level.

Homeowners Maintenance Guidelines


Prior to cleaning your hardwood floors, carefully read and follow the manufacturers instructions and
recommendations.
Use entrance rugs or mats to protect wood flooring from dirt and water spots. Do not use rubber backed
mats as they will remove the finish. Mop up water spills immediately. Do not set potted plants directly on
a hardwood floor as moisture can leak through and cause permanent staining and warpage.
Attach furniture protectors to the bottom of furniture legs to protect the hardwood flooring form scuffing
and surface damage. High heel shoes and constant moving of chairs can damage hardwood floors.
Extra care is required to keep hardwood floors dry and to promptly mitigate any unusual water intrusion
that could occur.

D. Resilient Floor Coverings

Resilient floor coverings come in 6-foot and 12-foot wide rolls and are usually installed in kitchens,
bathrooms and laundry areas. Before cleaning a resilient floor, read and follow the manufacturers
cleaning and care recommendation. Do not wax a no-wax floor.

FRAMING & CARPENTRY


Homeowners Maintenance Guidelines
Mop up bathroom water spills from showers and baths immediately. Water seeping into the mastic through
the seams and under the baseboard trim can cause mildew, seam separation and lifting. A flexible caulk,
available at hardware stores, is recommended for use at tub and floor joints to minimize this problem.
Attach furniture protectors to the bottom of furniture legs to protect the resilient flooring from scuffing
and surface damage. High heel shoes and constant moving of chairs may show and may damage resilient
floor coverings.
Wall Framing: Wood studs are set vertically on 16 or 24 inch centers.
Roof Framing: Roof framing uses a preengineered truss system that supports the weight
of the roof and can be used in combination
with conventional ceiling and roof framing. The
trusses are delivered to the building site by truck,
and then placed and secured into position on the home using a crane.
Roof Sheathing: Roof sheathing covers and serves as base for the roofing materials.
As the wood in your home dries, normal shrinkage will occur that causes settlement. While every home
has certain degrees of settlement, not all settlement is severe enough to require repair. Natural shrinkage
and swelling will cause small cracks, chips and splits. These are acceptable under industry standards.
Insulation: Insulation is placed wherever there is likely to be a difference between interior and exterior
temperature or humidity in the floors, ceilings, exterior walls, and the attic. Flexible insulation, in the
form of fiberglass, is commonly used in walls, floors, ceilings and around air ducts. Blown insulation of

3.23
3.5

loose fiberglass can be used in ceiling areas. Plastic foam may be used for spot insulation around
windows and doors, pipe openings and other air leakage points.
R-Value: This is an insulation measurement. The higher a materials R value number, the more
effective it is as an insulator. Different parts of the home have different insulation standards.

GARAGE DOORS
Homeowners Maintenance Guidelines
Garage doors with openers can be operated manually by pulling the release cord at the top of
the garage door, near the track, and then lifting the garage door open. If minor garage door
adjustments are required, contact an authorized repairman.
Please Note: Photo cells are not designed to be waterproof, and care must be taken when
pressure cleaning or hosing out the garage. If the photo cells get wet they may not allow the door
to close. We will not warrant the photo cells if this is deemed the cause of failure.
Garage overhead doors cannot be air tight. Some light will be visible around all the edges. Severe
weather conditions may result in some precipitation entering around the door.
Caution: The installation of a garage door opener, unless installed as an available option, may void your garage door
warranty. Garage doors are warranted for proper mechanical operation as installed. The installation of a garage
door opener (by others) alters the operation of the door and the builder cannot be responsible for altered mechanical
operation. When purchasing garage door openers ensure the opener will operate in the space and headroom provided.

INTERIOR WALLS & CEILINGS


Introduction
Your home has two types of walls, load bearing and non-load bearing.
1. Any alteration of load bearing walls may reduce the strength of the structure by altering its
unit load capacity, its load bearing or its support capacity.
2. Interior wall construction begins with the placement of studs set vertically at specified intervals.
Then the drywall is screwed and/or nailed to the studs.
Drywall: Drywall is screwed/nailed/and glued to the studs of the ceiling and wall surfaces. The
seams where sheets of drywall come together are taped, spackled with a joint compound, allowed
to dry and then sanded to prepare them for finishing.
The generally acceptable building standards are that slight imperfections such as nail pops, seam
lines, and cracks not exceeding 1/8 are common in gypsum wall board installations. However,
obvious defects or poor workmanship resulting in excess compound in joints, trowel marks and
cracked corner beads are not acceptable and must be noted prior to closing. Both nail pops and
small drywall cracks are simple to repair.

3.24

Drywall Nail Pops and Crack Repair Instructions:


1. Reset the protruding nail slightly into the gypsum board surface or remove it entirely. Place another
drywall nail two inches above or below the popped nail, and gently hammer it slightly below the paper
surface. Then cover the area with spackling compound, allow to dry, sand smooth, and then refinish
the surface.
2. For drywall joint cracks, press a small V
shaped indentation using the back of a putty
knife along the length of the crack, about 1/8
of an inch deep and 1/8 of an inch wide.
Spackle, sand and refinish as with nail pops.
3. To prevent cracks wider than a 1/4 from
reopening, first apply the spackling compound
over the crack with a strip of drywall tape,
add another top layer of spackling, feathering
the edges well, sand to a smooth finish, then
refinish.
4. Deep scrapes and indentations on drywall
surfaces can be filled with two or three
applications of spackling compound. Allow
it to dry thoroughly, and sand between each
application
Touch-up painting of repaired areas will not blend perfectly with the original wall paint.
Interior Trim and Moldings:
Homes are built with various moldings including but not limited to floor moldings, door casings and other
wood trims. Some separation of wood trims and moldings is normal and is caused by home settlement,
plus shrinkage or expansion due to extremes of dryness or humidity.
Homeowners Maintenance Guidelines
Should the baseboard trim come loose, simply re-nail the baseboard back into the proper position. For
moldings, it is better to wait for several months to see if settlement will bring the pieces back together
naturally. If not, a separation at corners or seams can be patched with a wood filler and then refinished to
match the existing molding.
Shrinkage of wood trim occurs during the first two years or longer, depending on temperature humidity.
All lumber is more vulnerable to shrinkage during the heating season. Maintaining a moderate and stable
temperature helps to minimize the effects of shrinkage. Wood will shrink less lengthwise than across the
grain. Wood shrinkage can result in separation at joints of trim pieces. You can usually correct this with
caulking and touch-up painting.
When re-nailing baseboards, drive in another nail close to, but not exactly in, the existing nail hole. Fill
the old nail hole with putty and touch up with paint as needed. If the base shoe (small trim between base
molding and the floor) appears to be lifting from the floor, this is probably due to slight shrinkage of the
floor joints below. Again, you can correct this condition by removing the old nails and renailing. You may
prefer to wait until after the first heating season to make any needed repairs.

3.25
3.5

LANDSCAPING, GRADING, LAWN, SHRUBS & SPRINKLERS


Introduction
Landscaping plans are generally designed by a landscape architect, and approved by local officials.
The home may be part of the entire communities landscape master plan and therefore cannot
be individually modified. Check with your Homeowners Association before doing any extensive
landscaping changes. Please refer to the Landscape, Lawn and Grading Agreement that is part
of the Sales Agreement for additional details. Because it is the homeowners sole responsibility to
maintain the lawns and shrubs, no warranty applies to those areas.

A. Grading

The drainage plan for your community was designed by engineers and approved by the various
authorities having jurisdiction. Storm water management is a critical part of the community design.
The yard is carefully graded to direct storm water away from the house into areas where it can
soak away or eventually flow into the community storm water drainage system. After heavy rains,
it is normal to see significant areas of standing water. This is a deliberate part of the approved
drainage design, it allows water to enter the drainage system slowly and also helps to limit the entry
of nutrients, fertilizers, etc. into the interconnected fresh water system. After normal heavy rain,
water should not be standing on paved areas after 48 hours. Swales and drainage areas may be wet
for an extended period of time, particularly in times of heavy rain or melting snow.
The grading will be accomplished to cause the water to flow away from your home and minimize
water standing in a yard after 24 hours. These grades are established to prevent (as much as
possible) any wet basement that may arise. Many factors are involved in the grading and location
of swales for drainage on a particular lot. Marondas Production Supervisor retains the exclusive
right to grade the lot and locate swales as they deem necessary, regardless of what buyers deem
appropriate. Changing of these grades by you would cause our one-year dry basement guarantee
to become null and void.
As stated in the specifications of your home, we will rough grade and seed the area affected by
construction. This means 50 ft. behind the house or to the top of the slope, whichever comes first
on low side lots, and 50 ft. behind the house or to the toe of the slope, whichever comes first on
high side lots. If your lot presently has trees on it, we will reserve the right to remove or leave them
at our discretion. It is our intention to remove only those trees that are necessary to properly grade
the lot and install the driveway, and necessary utility lines.
Areas not graded during home construction will be left in their existing state. In some cases this
will include undergrowth or deadwood which will not be removed. In situations where the existing
topography includes a spring or some surface runoff outside of the area graded during home
construction it is not our intention to disturb these areas or install additional drainage systems.
Marondas only obligation is to ensure this water runoff is diverted away from the foundation.
Homeowners Maintenance Guidelines
Over time, the grade around the house can settle. If this occurs, spread additional soil or sand in
the depressions to raise and re-establish the grade.
To prevent erosion and ponding of water:
1. Do not alter the soil grade.
2. Keep water ditches or swales open and free of leaves and debris. Do not build sheds, hot tubs,
decks, fences, pools, or gardens in the swales, otherwise, water may not flow properly through
the swale.
3. Direct water run-off away from the home to prevent washouts. Reposition splash blocks if they
are moved.
Do not allow sprinklers to wet the house or form puddles near or against the foundation.
4.
3.26

B. Lawn

The yard is graded and the landscape contractor removes debris and rakes the ground surface prior to
installing sod or grass seed, however topsoil may contain roots, stones and organic matter. The topsoil
applied to a lot is usually the same topsoil from the plan that was stripped away and stock piled in the early
phases of development. If a starter lawn seeding is to be installed, surface conditioning will be done prior
to seeding. Surface conditioning will remove much (but not all) of the miscellaneous roots, stones, and
other matter. Nevertheless, stones and other matter may continue to work their way to the surface over
time. It is the homeowners responsibility to remove them if their appearance is objectionable. No action is
taken to remove roots, stones or other material below the surface. In addition, any washout of grass seeds
due to drainage or rain is the homeowners sole responsibility.
Homeowners Maintenance Guidelines
The future beauty of your yard depends on the care and attention you provide. The builder can not be
responsible for homeowner neglect or improper landscape maintenance. The following suggestions should
make the job easier.
Watering: Newly seeded lawns require constant moisture until they are established, which could take
several weeks. The amount of water reqired depends on a variety of factors such as soil conditions, rainfall,
soil temperature and time of year. It is best to water early in the day. The primary reason new lawns do not
get established is a lack of water.
Fertilizing/Weeding: Consult a landscaper for advice on fertilizing and applying weed killers (herbicides)
to the lawn. Weeds will occur because the weed seeds are a part of the virgin top soil or may be wind
carried from surrounding properties and will survive because of the watering and fertilizer. The only
way weeds can be minimized is to manually remove them or apply a herbicide under the guidance of a
landscaping expert.
Mowing: Mow new grass when it attains a height of 4 to 6 inches. Do not mow if the ground is soggy. Be
sure the mower blades are sharp to avoid tearing the grass.

C. New Shrub and Tree Care


The landscaping around your home has been planned by a professional landscape designer. All trees
and shrubs are nursery grown, and a landscape contractor handled the initial planting. The homeowner
is responsible for maintaining the new plantings. The type of tree or shrub will dictate the specific care
needed, check with your local gardening center.
Caution: Do not remove or transplant trees and shrubs from their original locations.
Homeowners Maintenance Guidelines
Watering: It is extremely important that new plants and trees be watered once a day for the first month,
for one to three minutes on shrubs, and fifteen to twenty minutes on trees.
Fertilizing: Plants should be fertilized on a regular basis. Contact a lawn care specialist for proper
maintenance guidelines.
Trimming: Hedges and plant should be trimmed on a monthly basis to encourage growth and conformity
to the intended design.

3.27
3.5
MHP 9-14

MIRRORS & SHOWER ENCLOSURES


A. Mirrors

Homeowners Maintenance Guidelines


Clean bathroom mirrors and shower enclosures with an ammonia-free spray glass cleaner and
a soft cloth, wiping several times to remove all glass cleaner residue. Most mirror failures are at
the edges where spillover solutions attack the backing. By
applying cleaner to the cloth rather than the mirror, this can be
prevented. Do not use abrasive cleaners which will permanently
scratch and mar mirror or glass surfaces. Do not expose mirror
products to salt air for extended periods of time. Humidity, heat
and dampness can cause permanent damage; therefore, provide
adequate ventilation in rooms with mirrors.
Some mirrors will have some minor imperfections. This is
perfectly normal. All scratches and other defects in mirrors and
glass tub/shower enclosures must be reported to your builder at
time of the orientation/walk-through and not after closing.
The following is a list of common acceptable defects:
Slight hairline face and back scratches
Slight pinhead bubbles or seeds
Slight rubs
Slight discoloration
Slight dings or bruises

B. Shower Enclosures

Homeowners Maintenance Guidelines


Shower enclosures create extreme amounts of moisture, therefore
frequent checking of joint areas is recommended. Check
caulking periodically to ensure against leaking. The homeowner
is responsible for recaulking as needed. The use of clear silicone is not recommended as it yellows
with age.

PAINTING & CAULKING


Introduction
The interior walls of new homes are generally painted with a latex paint. We strongly recommend
that touch-up paint be used instead of washing the walls. The exterior trim of your home have
been painted with a quality exterior paint.

A. Interior and Exterior Paint

Painting Note:
The builder cannot guarantee that painting repairs requiring new material will match the color of the existing
material. Paint repairs may show slight variations in color as a result of weathering, aging or pigment variations in
different paint manufacturing runs. Color variations are normal. Fading is also normal and the degree is dependent
on climate conditions.

3.28

Touch-Up: Paint touch-up is visible under certain lighting conditions.


When doing paint touch-ups, use a small brush, applying paint only to the damaged spot. Touch-up may
not match the surrounding area exactly, even if the same paint mix is used. When it is time to repaint a
room, prepare the wall surfaces first by cleaning with a mild soap and water mixture or a reliable cleaning
product.
Regular attention will preserve the beauty and value of your home. Check the painted and stained surfaces
of your homes exterior annually. Repaint before much chipping or wearing away of the original finish
occurs, this will save the cost of extensive surface preparation. Climatic conditions control the chemical
structure of the paint used on the exterior. Over time, this finish will fade and dull a bit.
When you paint the exterior of your home, begin by resetting popped nails and removing blistered or
peeling portions of paint with a wire brush or putty knife. Sand, spot with primer and then paint the entire
area. Use a quality exterior paint formulated for local climate conditions.
Avoid having sprinklers spray water on the exterior walls of your home.
Cracking: as it ages, exterior wood trim will develop minor cracks and raised grain. Much of this will
occur during the first year. Raised grain permits moisture to get under the paint and can result in peeling.
This is not a defect in materials or workmanship. Paint maintenance of wood trim is your responsibility.
Cleaning Exterior Painted Surfaces: Lack of or little sunlight, moisture and damp weather conditions
may cause the formation of mildew or fungus on the exterior. Mildew or fungus can be removed by
carefully washing the affected area with a water-diluted household bleach. The building is not responsible
for mildew or fungus build-up. See Exterior Wall Finishes for further information.
Cleaning Flat-Latex Painted Surfaces: In many homes an off-white, lead-free latex paint is applied
to the interior walls of the home. This is not a washable paint and will smudge if cleaned. We do not
recommend washing these surfaces, but instead suggest using touch-up paint to cover paint scuffs and
marks.
Cleaning Semi-Gloss Painted Surfaces: An off-white, lead free semi-gloss paint may be applied to
interior wood trim and doors. These surfaces may be cleaned with a sponge and lukewarm water. The
less moisture on the sponge, the better. Wipe quickly with a gentle washing pressure from top to bottom
without allowing the solution to run down the door or trim. If the water does not work, try the same
procedure using a small amount of mild detergent mixed with water. Once complete, lightly rinse the
washed area with plain water and allow to dry.

B. Caulking

Caulking is a building joint sealant used where two dissimilar materials are joined. In time, caulking
hardens and cracks and should be renewed prior to any repainting.
Homeowners Note: Caulking is a homeowners responsibility. Caulking around windows and doors
should be checked and recaulked at least once a year.
Exterior caulk will eventually shrink, separate and deteriorate. This will cause the caulking to pull away
from surfaces and create areas for water and air to infiltrate. This should be monitored constantly because
moisture can work its way behind wood trim or siding and cause rotting. Pay particular attention to the

3.29
3.5

caulking at doors and windows, if separation of the caulking occurs, it can result in leaks. When
recaulking on the exterior, use a product that paint will adhere to.
Homeowners Maintenance Guidelines
Changes in temperature and humidity cause all building materials to expand and contract.
Dissimilar materials expand and contract at different rates. This movement results in separation
between materials, particularly dissimilar ones. You will see the effects in small cracks in drywall
and in paint, especially where moldings meet drywall, at mitered corners and where tile grout
meets tub or sink. While this can alarm an uninformed homeowner, it is normal.
Shrinkage of the wood members of your home is inevitable and occurs in every new home. Although
this is most notable during the first year, it may continue beyond that time. In most cases caulk and
paint are all that you need to conceal this minor evidence of a natural phenomenon. Even though
properly installed, caulking shrinks and cracks. Maintenance of caulking is your responsibility.
Acrylic Latex with Silicone Caulk: An all purpose caulk that is mildew resistant, flexible and
paintable.
Latex Caulk: Latex caulking is appropriate for an area that requires painting, such as along the
stair stringer or where wood trim meets the wall.
Silicone Caulk: Caulking that contains silicone will not accept paint. It works best where water
is present, for example, where tub meets tile or a sink meets a countertop.

If you are unsure of what type of caulk to use for a specific job you
may want to consult a sales professional at your local hardware store
or home improvement center.

3.30

Solutions to Common Painting Problems


Problem

Likely Cause

Solution

Exterior paint peeling


Surface not cleaned.

Scrape, sand, prime and


repaint.

Blisters in paint.
Moisture/solvents under

paint surface.

Scrape, fill resulting


depression, sand, prime and
repaint.

Wrinkling, runs and/or


drips.

Sand, smooth and repaint.

Poor adhesive caused by


water or solvent trapped
under paint.

Interior and/or exterior


Paint applied too thick
caulking cracks or shrinks.

Remove old caulking only if


unsightly. Caulk open gaps

Efflorescence

Surface not cleaned.


Moisture/solvents under
paint surface.

Scrape, apply alkali


neutralizer, repaint.

Bleeding wood knots


Alkali compounds on
foundation.

Sand, apply stain killer,


repaint.

Mildew on painted
surfaces.

Wood resin seeping out.


Fungus from moisture
and little sunlight.

Carefully wash with waterdiluted chlorine bleach.

PLUMBING SYSTEM
Introduction
In most cases, minimum homeowner maintenance is all that the plumbing system requires. Attending to
small problems as they occur keeps them from becoming larger, and more costly problems later on.

A. Water Lines

Your home is served by a city water supply. The pipes that carry water into the home are designed to resist
rust and corrosion.
Freezing Pipes: Provided the home is heated at a normal level, pipes should not freeze. Set heat at 65 F
if you are away during winter months. Keep garage door closed to protect plumbing lines that run through
this area. Shut off hose bibs and drain them prior to colder winter temperatures.

B. Main Shut-off Valve

This is the center of the plumbing system, the point at which the main water line comes into the home. If
a major plumbing problem occurs, turn off the main shut-off valve to prevent flooding. It is a good idea
to show every family member where the shut-off valve is, explain how to close it in case of an emergency,
and to mark it with an easy-to-locate identification tag.

C. Water Intake Valves

Most plumbing fixtures in the home have a water intake valve to individually shut off the water to that

3.31

fixture for minor repairs and emergencies. Show family members how to operate them and where
to locate them and where they are located on sinks, bathtubs, showers, toilets, water heater, washing
machine and laundry tub. Toilet valves are behind the toilet and sink valves are under the sink.
Typically these white toilet valves are pulled to turn off the water and pushed in to turn the water
back on.

D. Drain Traps

Every plumbing fixture in the home is equipped with a drain trap, a J-shaped pipe that holds
water and acts as a barrier to keep airborne bacteria and sewer gas odors from coming back into
the home. If a sink or bathtub fixture is not used frequently, turn it on periodically to replace
evaporating water and to keep the water trap barrier intact which keeps sewer gas smell from
entering the home.
Homeowners Maintenance Guidelines
Drain traps can be cleaned by putting 3 tablespoons of ordinary washing soap (not baking soda)
into the drain. Add a little hot water, let stand for 15 minutes, then flush with hot water. Use a
rubber plunger to unclog a blocked toilet.
Caution: Do not pour grease into drains or toilets, or use caustic cleansers to open plugged drains. Do not use a
plunger with any drain cleaning chemical. When using a chemical drain cleaner, carefully follow the manufacturers
safety precautions and product directions.

E. Sanitary Sewer Lines

In the final stages of preparing your home for move in, the plumber tested and flushed the sewer
lines to ensure they were clear and working properly.
Homeowners Maintenance Guidelines
Do not put hair, grease, lint, garbage, heavy tissue, disposable diapers or sanitary materials into the
sewer system.
When operating the garbage disposal, always use a generous amount of cold water to keep the sink
drain clear and the disposal motor cool.
Tree roots causing breaks in sewer lines or main lines are a homeowners responsibility.

F. Fire Sprinklers

Should your home include Fire Sprinklers: The entire system including a Testable Dual Check
Valve which was tested as required by code after installation of the system.
It is required to have the Dual Check Valve inspected/tested annually. All costs related to this
testing is the homeowners responsibility.
Most municipalities will mail the homeowner an annual letter requesting the testing. When the
testing is performed it is required that the testing party is certified in backflow testing.

G. Rough-Ins

If you purchase rough-in drains for a future lower level bath, your contractor will need to remove
some concrete to determine the final drain location and create proper fixture seating. Maronda
does not adjust rough-in locations after closing. To insure a bath configuration consistent with our
3.32 blueprint, please purchase the complete bath option at contract.

Solutions to Common Plumbing System Problems


Problem

Likely Cause

Solution

No hot water from


Tripped circuit breaker.
electric water heater

Check and reset circuit


breaker.

No hot water from


electric water heater.

Temperature setting too


low.

Adjust temperature setting

Hot water recovery is


slow.

Burned out heating


element.

Replace heating element.


Check circuit breaker.

Toilet runs constantly.


Water level in tank is


too high.

Adjust fill valve.

Toilet makes loud noise


when flushed

Ball cock in water tank is


not working properly.

Replace ball cock in toilet


water tank.

Toilet makes dripping or


gurgling noise.

Warped or worn out


flapper valve.

Replace flapper valve.

Obstruction in line.
Toilet backing up or
overflowing

Turn toilet intake valve off


and plunge toilet.

Hose sprayer in kitchen


sink drips.

Dirty or defective.

Clean or replace.

Slow draining sink or


bathtub.

Blockage such as hair at


drain

Remove hair or blockage.

Water flow from faucet


is reduced

Aerator at tip of faucet


is clogged

Unscrew aerator screen


and rinse.

Air in water supply line.


Water splatters out
of faucet.

Open all faucets in home for


5 minutes.

Loose plumbing fittings.


Water leaking from
under sink.

Hand tighten couplings on


drain pipes.

Lose packing nut.


Water dripping from
shutoff valves.

Open valve all the way, then


gently tighten nut.

Obstruction in line.
Garbage disposal clogged.

Use disposal wrench on


bottom of disposal.

Tripped reset button.


Garbage disposal will
not operate.

Check reset button on


bottom of disposal.

3.33

PLUMBING FIXTURES
Introduction
The plumbing fixtures in most homes include the water heater, bathtubs, showers, toilets, and sinks.
Note: As equipment technology changes frequently, the Manufacturers Service Manuals will supersede all recommendations and procedures contained in this manual.

A. Water Heater

The electric water heater is equipped with an automatic temperature and pressure relief valve, a
safety feature that opens and releases excessive pressure or heat build-up. Should this occur, water
will flow from the tank until both temperature and pressure are reduced to safe levels.
Homeowners Maintenance Guidelines
Hot Water Temperature: Water Heater temperature is set at 120 F by the Manufacturer. While
low temperature settings reduce utility cost, bear in mind that dishwashers do not operate properly
with settings below 120 F.
Do not store combustible items, oily rags, clothing, broom or dust mops near the
water heater, since this presents a potential fire hazard. Do not use the top of the
water heater as a storage shelf.
Scale: Small amounts of scale deposits will collect and settle to the bottom of the water tank.
Remove this residue annually by draining the tank. Shut off the power first, using the appropriate
circuit breaker in the electrical panel box. Attach a garden hose to the valve and run it outside.
Then open the valve at the bottom of the water heater, allowing the residue to drain out or until
the water runs clear. If you live in a hard water region, a water softener will reduce the need for
more frequent draining.
Do not completely drain an electric water tank without first shutting off the water
heater circuit breaker. Do not turn circuit breaker on until the tank is full of water.
Element Cleaning or Replacement: The heating elements in the water heater will require
periodic cleaning. The frequency is determined in part by the quality of the water in your area.
Again, refer to the manufacturers literature for step-by-step instructions and drawings, or contact
an authorized service company.
No Hot Water: If you discover you have no hot water, check the breaker, the temperature setting
and the water supply valve before calling for service. Refer to the manufacturers literature for
locations of these items and other troubleshooting information.
Pressure Relief Valve: At least once a year, manually operate the pressure relief valve. Stay clear
of the discharge line to avoid injury. See manufacturers literature for diagrams and detailed
instructions.

B. Fixtures

Kitchen and bathroom sinks, toilets and bathtubs are made with cultured marble, plastic or stainless
steel.

3.34

Homeowners Maintenance Guidelines


To clean, use a non-abrasive spray cleanser and sponge. Dropping heavy objects can chip or crack the
surface and may produce permanent staining. Do not leave steel wool pads on sink surfaces, as they will
rust and stain the surface.
Be aware that continuous action toilet bowel cleansers, placed in the toilet water tank, will prematurely
wear out the rubber tank flapper and may discolor the bowl. Follow the manufacturers recommendations
for cleaning and maintenance.

C. Kitchen Sinks/Stainless Steel

Homeowners Maintenance Guidelines


For routine cleaning, use a non-abrasive household cleanser with warm
water and a sponge. DO not scrape the surface with utensils, pots or
pans. Do not leave leftovers in sink or strainer, particularly tea bags and
coffee grounds,which contain harmful acids. Regular washing soap,
not baking soda, should be added to the drain to keep it grease and
soap free.
Do not clean stainless steel sinks with steel wool or metal
brushes, and do not leave rubber mats in the sink since they
trap water and produce surface discoloration. To restore
luster to stainless steel, apply a small amount of mineral
oil with a soft cloth then wipe dry.
The following products are among those recommended by the
manufacturers to clean your cast iron sink: Dow Bathroom, Top Job,
Get Gloss, Bon Ami & Fantastic.

D. Garbage Disposal

Homeowners Maintenance Guidelines


Always use cold water when disposal is working. Corn cobs and husks, bones, celery and any other food
that shreds should not be put into the disposal. If the machine becomes jammed, use the wrench to free
the mechanism and try again. The disposal will rust if not used regularly. If you are going to be away for
an extended period of time, a teaspoon of oil will help prevent the mechanism from freezing.

E. Bathroom Sinks

Homeowners Maintenance Guidelines


Sink surfaces can be easily chipped and stained, so treat them accordingly. Prevent hair accumulation
clogs by periodically removing the stopper for cleaning or purchase a rubber hair collector. Avoid setting
lit cigarettes on the edge of the sink, as they will burn and permanently damage the surface.

F. Toilets

A water-saving regulation went into effect in 1993. It prohibits the manufacture of toilets that use more
than 1.6 gallons of water per flush. In the search for a balance amount comfort, convenience and sensible
use of natural resources, the government conducted several studies. The 1.6 gallon toilet turned out to be
the size that consistently saves water.

3.35

As a result of implementing this standard, flushing twice is occasionally necessary to completely


empty the toilet bowl. Even though you flush twice on occasion, rest assured that overall you are
saving water and you have complied with the law.
Running Toilets: To stop running water in the
toilet, check the adjustment fill valve in the tank.
You will most likely find it needs adjustment,
preventing the valve from shutting off completely.
Also check the chain on the flush handle. If it
is too tight, it will prevent the rubber stopper at
the bottom of the tank from sealing, resulting in
running water.

G. Bathtubs,
Combinations

Showers

&

Tub-Shower

Homeowners Maintenance Guidelines


Cleaning: Clean fiberglass tubs/showers, cultured marble tubs and sinks, fiberglass showers and
tub-shower combinations, and shower stall floors with warm water and a non-abrasive cleanser.
Clean glass shower doors with a commercial glass cleaner. Check bathtub stoppers and shower
floor drain grates for hair accumulation. DO not use ammonia-based cleaners. Gel-Gloss is
recommended for polishing cultured marble.
Do not step into a bathtub or tub-shower with shoes on. Gritty particles adhere to your shoe soles
and will scratch the finish.
Re-Caulking of the Tubs and Showers: Over time, cracks and separations between tub or
shower stall and wall surfaces or bathroom floors will appear. Maintaining these areas is critical
since excessive moisture can severely damage underlying materials.
It will be necessary to re-apply a tub and tile caulk when the previous caulking has dried out or
eroded. To re-caulk the area, use a tub and tile caulk available in local hardware stores. Do not
use a clear silicone caulk, as it yellows with age. Begin by removing the old caulk and cleaning the
area. Once the area is dry, apply fresh caulking to fill the vacant space, then smooth out the finish
with a wet finger.

H. Whirlpool Tub

Caution: Never run the pump motor without at least 2 inches of water above the jets. Running the pump with
improper water levels will damage it. Always turn the pump off during draining. Do not add bath oils, bubble soap
or any other liquids to the water.
Homeowners Maintenance Guidelines
1. Check for leaks periodically by looking around the base of the tub.
2. Every two or three months, fill the tub with hot water and add a small amount of liquid
dishwasher non-foaming detergent. Run the pump for 10 minutes. This will clean the pipes and
the pumps internal parts.

3.36

I. Interior Faucets

Interior faucets are either single-lever faucets or washer faucets.


Homeowners Maintenance Guidelines
Single-Lever Faucets: The single-lever kitchen and bath faucet are low maintenance, washerless
faucets. Should the cartridge ever need to be replaced, turn off the water supply under the sink, remove
the handle assembly, and pull the cartridge out. Take the cartridge to a local plumbing supplier and match
accordingly. Being sure to follow installation instructions.
Polished Brass Fixtures: Polished brass in humid regions is sure to pit and tarnish.
Besides the climate, there may be other catalysts that cause this reaction to occur. Cleaning agents, standing
water, shampoos, toothpastes and personal hygiene products are among items that may heighten the
tarnishing and pitting process. Any cleaning agent that contains harsh chemicals will most certainly wear
through the protective coating applied to brass. The manufacturers of polished brass recommend the use
of plain water and polishing with a soft cloth.
Chrome Faucets: Chrome Faucets should be cleaned with a soft damp cloth and a commercially
accepted cleaner. Dry the faucet with a soft cloth. Never use an abrasive or ammonia based cleaner.
Washer Faucets: A washer faucet has a shut-off feature that requires light closing pressure to stop the
flow of water. Do not apply too much pressure since washers can be damaged.
Faucet Aerators: Screened aerators screw into the spout of a faucet to add air to the flowing water
which reduces splashing. Aerators are easy to remove for periodic cleaning. This should be done every 3-4
months.
Washer Replacement: Dripping faucets can dramatically increase water bills and represent the loss
of a valuable natural resource. Over time, all washers will wear out and must be replaced. Neglecting to
change washers may cause damage to the valve seat or to the entire faucet. Many homeowners prefer to
do this simple replacement procedure themselves.
1. Turn off the water supply intake valve located under the sink.
2. Using a wide-jaw wrench, remove the hexagonal cap from the top of the faucet assembly. This may
take a turn or two.
3. Remove the inside part, turn it upside down, and you will see a fiber washer held by a screw through
its center. This is the source of the leak. The screw is easily removed, but the washer itself may take a
little prying to remove.
4. Match the new washer to the worn-out washer and replace it. Re-use the same screw if it is in good
condition. Then reassemble the faucet.

J. Exterior Hosebibs

Exterior faucets are called hosebibs. To replace washers on standard exterior faucets, follow the same
procedure for washer replacement, as stated above.
Check for leaks and replace washers as required since a leaking exterior faucet causes water damage. See
washer replacement under Interior Faucets, this section.

3.37

Water back-flow prevention: Most new homes have a vacuum breaker installed on the exterior
hose faucet. This device prevents backflow, and stops potentially contaminated water from flowing
back into the home water supply system via the garden hose. These devices are a plumbing code
requirement and may not be removed.
With a vacuum breaker installed, it is normal to hear a humming or vibrating noise throughout
the home when the exterior faucet is in use. This is caused by the washers built into the back-flow
preventer, and is not reason for concern.
Shut off hose bibs prior to colder winter temperatures.

ROOFING, GUTTERS & DOWNSPOUTS


Introduction
The roof of most homes consists of roofing felt, plywood or sheathing and shingles and included
ice guard underlayment as required. Shingles are installed following manufacturers guidelines
and product specifications. For more information on roof sheathing and insulation, see section
Framing and Carpentry.

A. Shingle Roofs

Shingle roofs come in many different colors and styles. Shingle roofs provide water protection to
the roof underlayment. As above, the builder is not responsible for damage to shingles caused by
the homeowner.
The standard roofing material on all Maronda homes is asphalt fiberglass shingles. For added
protection, we have used sealdown shingles. (The mastic is placed on the underside of the shingle,
and once a hot sun hits the roof, it will stick fast to the shingle beneath it.) There is a possibility that
the shingles may be lifted by a strong wind when first applied or if applied in the winter. Special
care should be taken to avoid damaging your roof (surface or flashings) when installing television
or radio antennas.

B. Flashing

Roof flashings are sheet metal trims used around roof openings, on vent
stacks, roof vents and valleys. Their purpose is to channel water away
from the house.

C. Gutters and Downspouts

Gutter channel water run-off from the roof to downspouts that guide the
water away form the building structure.
Homeowners Maintenance Guidelines
Gutters and downspouts should be inspected and cleaned regularly. Clear
the gutter of accumulated debris such as leaves, twigs, branches, balls and
other objects.

3.38

Gutters need to slope slightly downward to channel water to the downspout.


Splash blocks can be properly positioned at the bottom of the downspout
to direct water away from the foundation. Finally, the soil grade must slope
away from the home. The best advise is to keep the gutters free of debris.

Gutters and downspouts should not leak but may overflow during heavy rain.
It is very important that gutters and downspouts are checked in spring and fall and should be kept clear
of tree limbs, leaves, balls, ice build up, and other obstructions which will help stop the downspout form
functioning properly. By properly maintaining the gutter from debris it will help prevent Ice Damming.
In the winter months ice build up at the gutters can pull the gutters loose form the home. Ice can also
cause water to back up under the shingles and leak into the home. The installation of gutter guards may
aggravate ice damming problems. When investigating an insurance policy you may want to discuss this
coverage with your insurance agent.

D. Vents

Vents should remain unobstructed year round. If your home has soffit vents and/or ridge vents, they
should be cleared of debris. Ridge vents should be checked periodically to ensure they are secure and
have not come loose in highwinds. Also, check that these vents have not been stepped on and deformed.
Excessive heat buildup in the attic is usually caused by blocked air vents. This condition can be resolved by
clearing all obstructions away from the vents to allow proper heat release.
There are a variety of attic vents that could be used on your home. The different types can be soffit vents
(located in the eaves of your roof), ridge vents (found at the peak of your roof) and attic vents (sometimes
known as whirly birds, turtlebacks and mushrooms). Familiarize yourself with all the different vents on
your home.

SUBSURFACE CONDITIONS
Western Pennsylvania residents should be aware that mining has occurred and is occurring in this area and
that mine subsidence insurance may be available to affected residents. The Mine Subsidence Insurance
Program of the Pennsylvania Department of Environmental Protection (DEP) is located in McMurray,
Washington County, Pennsylvania. If you want to know if your property is in the vicinity of a mine, you
should contact the program at (724) 941-7100.

SHELVING
Introduction
Unless wood shelves are installed, shelves are fabricated of heavy gauge welded steel rod covered with a
protective plastic coating. The shelving will support a static load of 75 pounds per 3 linear feet, evenly
distributed.

STAIRS
Homeowners Maintenance Guidelines
No known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack may
develop where the stairs meet the wall. If this occurs, apply a thin bead of latex caulk and, when dry, touch
up with paint.

3.39

WINDOWS / SCREENS
Introduction
Typically the windows in your new
home are dual-pane glass and are
framed in vinyl. The manufacturer has
sealed all the glass to the frame and the
frame has been attached to your home
and caulked.
Note: It is the homeowners responsibility to check and recaulk all exterior frames. All window scratches or
imperfections must be reported to your builder at time of orientation/walk-through, not after closing.
Homeowners Maintenance Guidelines
Cleaning Window Glass: Clean windows with a commercial glass cleaner or a cup of vinegar
mixed with a gallon of warm water. Apply with a sponge or lint-free cloth, then dry and polish
with paper towels. A rubber squeegee passed over glass surfaces will speed the drying and eliminate
streaking.
Vinyl Windows: Abrupt changes in weather may cause aluminium windows to bind or stick.
Should this occur, apply silicone spray to the window sash tracks. Aluminum window frames have
a baked enamel finish and may be cleaned with a mild detergent solution. Be aware that aluminum
window frames will weather due to exposure to the outside elements.
Window Condensation: The appearance of moisture that occurs when warm moist air comes
in contact with a colder surface is called condensation. While moisture may appear on windows,
this does not indicate a window problem. The most common cause is humid air outside the home
hitting the cold surface of the window glass. Wipe up condensation as quickly as possible in order
to avoid staining the drywall, window sill or caulking.
Weep Holes: In heavy rains, water may collect in the bottom channel of window frames. Weep
holes are provided to allow excess water to escape to the outside. Keep the bottom window channels
and weep holes free of dirt and debris for proper operation.
Window Screens: Window screens are provided with every new home, and their sole purpose is
to provide ventilation when the windows are open. Screens are loose fitting and may not deter all
insects from entering home. Window screens may be washed and rinsed using a mild household
detergent.
Storing Screens: Many homeowners remove and store screens for the winter to allow more light
into the home. To make re-installation more convenient, label each screen as you remove it. Use
caution; screens perforate easily and the frames bend if they are not handled with care.
CAUTION: Window screens will not prevent children from falling through open windows to the ground below.
The screen is not a barrier, and the fastening system for the screen will not support any weight beyond the screen itself.
Never allow children near an opened screened window, or place any weight on or push against a window screen. Do
not place furniture near windows so that children have easy access.

3.40 Note: Replacement of any window voids any related warranty item.

Solutions to Common Window Problems


Problem

Likely Cause

Solution

Vinyl window binds


or is difficult to open

Broken window balance.

Replace balancer.

Vinyl window binds


Paint or dirt on jambs
or is difficult to open

Clean jamb and spray


with silicone.

Vinyl window will


Weak window balancers.
not stay open.

Replace balancer or adjust


tension rod.

Vinyl window will


Tension rod jammed.
not slide up or down

Adjust balancer or tension rod.

Vinyl window sash comes


out when fully opened.

Tension rod clips on side


jambs left in open position.

Position clips in closed


position before opening.

Vinyl window will


not lock properly

Debris in track or window not Clean track or check alignment


aligned properly
at middle when closing.

Condensation on inside
surface of window.

High humidity inside


home.

Reduce humidity with exhaust

Cracked glass.

Normal settlement.

Replace cracked glass.

WOOD DECKS
If your home included a wood deck, it is built without any staining or sealer. Therefore, it is recommended
that a sealer/stain be applied during the first year to preserve its natural finish and minimize the amount
of twisting and warping of the womanized lumbeer.
Decking material will not be replaced during the first year unless it is a safety or trip hazard.

3.41

YOUR NEW DRIVEWAY

The How, Why and When of Asphalt Driveway Care


Dear Homeowner,
Congratulations on your new asphalt driveway! We are pleased that you have chosen
us as your paving contractor and confident this driveway section will answer all of your
questions for a longer lasting driveway.
Since the liquid asphalt in blacktop needs time to harden and
cure, usually 6-12 months, your driveway will remain somewhat
soft and pliable until then. You may walk on your new driveway
immediately, but keep automobile traffic off it for at least 3 full
days and longer in hotter temperatures.
Although not as hard as concrete, your asphalt driveway has many
advantages and when fully cured will be very durable.
Your new asphalt driveway will soften and harden as temperatures rise and
fall. Watering down your driveway with a hose on hot days will cool and
temporarily harden the asphalt. This is helpful but not mandatory. If soap
suds should appear do not be alarmed. This is a reaction between the diesel
fuel found in asphalt and a high chlorine content found in some city water.
Although every effort is made to avoid puddles in your driveway, some
small ones are inevitable depending on the
natural slope and drainage of your ground.
Your new driveway can be scarred by automobiles starting out too
fast, pulling in too quickly, turning around in tight areas and just plain
driving too fast.
During the first 6-12 months while your driveway is curing dont
park in the same spot everytime. Do not turn your steering wheel
back and forth when your car is not moving.
Avoid using jack stands or car
ramps unless a piece of plywood is placed under them to help
distribute the weight.

3.42

Excessive weight from large heavy vehicles can depress your new driveway.
Keep oil trucks, concrete trucks and any other heavy trucks off your new
driveway. When storing campers and boats for long periods of time, place
of plywood under the tongue jack and also under the tires.
Lawn Chairs, bicycle and motorcycle kickstands exert weight
on concentrated areas and depressions in your new driveway. Especially
watch out for those pointy high heels during the warm months when
your driveway is new.
The edges are the weakest park of your driveway due to the lack of side
support. Avoid driving on the edges since they will crack and crumble in
time. We suggest building up the sides of your driveway with topsoil to
approximately one inch from the top of the driveway to allow room for sod
growth and water drainage. This will support the edges and enhance the
appearance after grass is grown.
Your driveway may look smoother in some areas than in others because
of the makeup of asphalt. Asphalt has various sizes of stone, sand, liquid
asphalt, and other ingredients which cause a varied texture of the surface.
Also, driveway areas that have been raked and spread with hand tools
may appear different in texture from those spread by machine.
Although every effort is made to remove and kill any grass, weeds, and dandelions before your driveway
is paved, they sometimes have very deep roots. If any should push up through your driveway contact your
paving contractor for instructions. He may suggest using a spot weed killer to simply correct this.
Avoid gasoline, oil, anti-freeze, power steering and transmission fluid spills
and leaks. These will dilute the liquid asphalt in your driveway. Any hole
left be these spills should be filled with cold patch. Any hairline cracks
that may have developed over the winter due to the contraction and
expansion of the ground should be filled with crack filler or sealer. These
products can be purchased from your local building supply store or can be
professionally applied by your contractor.
To preserve your new driveway, it is advisable to seal it after it has been paved. Unprotected driveways
remain porous, dry out, become rough, and lose their life rapidly. This results in deterioration, ridges, and
upheaval due to frost and freezing. Asphalt is also softened and broken up
by gasoline, lube oil, grease, road salts and anti-freeze which drip from cars.
Sealer protects asphalt with a coating that is impervious to these harmful
elements and also fills and seals hairline cracks. Sealing too soon, however,
may cause damage to your new driveway.
Consult your paving/sealing contractor for his recommendation on the best
time to seal your driveway. With a professional job and scheduled maintenance,
you can preserve the life and beauty of your new driveway for many years to
come.

3.43

CHAPTER 4

Glossary of
Construction Terms

Home Buyers Glossary of Construction Terms


Aerator - A small, removable extension at the tip of a
sink faucet that mixes streaming water with air to
reduce

Air hammer - A banging noise in plumbing pipes caused


by air infiltration.
Airway - The space between roof insulation and roof boards
which allow for movement of air.
Alkali - A soluble mineral salt or mixture of salts capable of
neutralizing acids.
Anchor bolts - Bolts that secure a wooden sill plate to a
concrete or masonry floor or wall.
Asphalt - A residue from evaporated petroleum, insoluble in
water but soluble in gasoline. Melts when heated.
Attic ventilators - Screened openings provided to ventilate
an attic space.
Ball cock - A device in a flush toilet consisting of a valve
connected by a lever to a floating ball. The valve closes
when the ball is raised and opens when it is lowered.
Baseboard - Molding used to trim the upper edge of
interior baseboards.
Beam - A structural member transversely supporting a load.
Bearing wall - A wall that supports any vertical load in
addition to its own weight.
Brace - An inclined piece of framing lumber applied to wall
or floor to stiffen the structure. Often used on walls as
temporary bracing until framing has been completed.
Brick veneer - A facing of brick laid against and fastened to
sheathing of a frame or tile wall.
Casing - Molding of various widths and thicknesses used to
trim door and window openings at the jambs.
Caulk - Caulk is a building joint sealant used where two
dissimilar materials are joined. In time, caulk hardens
and cracks and should be renewed prior to any painting.
Circuit breaker - A switching device, located in the main
electrical panel, that opens and closes electrical circuits
and automatically shuts off electricity to a circuit
should it become overloaded. Once the electrical load
is reduced, the breaker switch can be turned back on to
resume normal service.
Concrete dusting - A fine dust that accumulates on finished
concrete surfaces.
Condenser - An exterior unit that is part of the air
conditioning system which expels heat into the outside
air.
Conduit, electrical - A pipe, usually metal, in which
insulated electrical wire is installed.
Corner bead - An angled metal edging used to protect and
form an edge where drywall panels meet at outside edges.
Damper - A device in a fireplace that controls the air draft
allowed into the fire.
Delamination - The separation of the top piles or laminate
from the base to which they are attached. In vanity and
kitchen countertops, the warping or detachment of
laminate material from the wood substrate.
Dethaching - The loosening and/or removal of matted
grass and leaves from existing lawns, which - allows the
grass to breathe and therefore promotes healthy growth.
Downspout - A pipe, usually of metal, for carrying water
from roof gutters.
Drywall - Also known as gypsum board or sheetrock, these
large sheets are attached to the wall studs and ceiling

framing to construct the walls and ceiling of the home.


Eaves - The margin or lower part of a roof projection over
a wall.
Efflorescence - A white powdery substance that can
form on new block, brick, or stucco finishes. It is
composed of water soluble salts that are present in
masonry materials and that rise to the surface via water
evaporation.
Face frame - The front of kitchen and bathroom cabinets,
to which the hinged doors attach.
Face nailing - Nailing through a finished, exposed surface
so that the flat top of the nail head is still visible after
nailing.
Facia or Fascia - The exterior horizontal trim around
rafters. Also positioned directly behind gutters and
over gable trim boards.
Filler board - Cabinet grade wood used to fill gaps that
occur between cabinets and wall openings.
Fillers - A wood putty used in preparation for painting to
fill holes or cracks in wood.
Flashing - Sheet metal or other material used in roof and
wall construction to protect a building from rain water
penetrating the house structure.
Footing - A masonry section, usually concrete, in a
rectangular form wider than the bottom of the
foundation wall or pier it supports.
Foundation - The supporting portion of a structure below
the first-floor construction, or below grade, including
the footings.
Frame construction - A type of construction in which
the structural parts are wood or depend upon a wood
frame for support.
Gable - The portion of the roof above the eave line of a
double-sloped roof.
Gabled louvers - A vent with louvers located at the peak
of gable ends.
Graphite lubricant - A finely powdered graphite used
as a lubricant.
Ground fault circuit interrupter (GFCI) - A
specialized electrical device that will interrupt
electrical power where a weak electrical loss of ground
occurs. Normally installed in areas where water may
be present.
Grout - A white or colored plaster-like mortar compound
used to fill spaces between ceramic tiles.
Header - A heavy timber and/or concrete beam that
spans open spaces in walls, over doors and windows,
and provides support to structural members above it.
Hip roof - A roof that rises by inclined planes from all
four sides of a building.
Honeycomb - In concrete, an open cell like surface
texture that occurs while pouring the concrete.
Hose bib - An exterior faucet connection for lawn and
garden hoses.
Insulation - Any material high in resistance to heat
transmission that, when placed in the walls, ceilings,
or floors of a structure, will reduce the rate of heat
flow.
Jamb - The side and head-lining of a doorway, window
or other opening.

4.1

Joint compound - A plaster-like compound, used with


drywall tape, to join sheets of drywall into a smooth,
continuous panel.
Joists - The horizontal support members used in constructing

a floor.
Keeper plate - The metal plate that keeps a door lock latch
firmly in place.
Lockset - A door lock.
Louver - An opening with a series of horizontal slats, so
arranged as to permit ventilation but to exclude rain,
sunlight or vision.
Masonry - Stone, brick, concrete, hollow-tile, concrete block,
gypsum block or other similar building units or materials or
a combination of the same, bonded together with mortar
to form a wall, pier, buttress or similar mass.
Mastic - A construction adhesive that is thick and waterproof.
Used on roofs.
Moldings - Shaped strips of ornamental wood used around
doors and windows. Also used for base molding, tile
molding, as chair rails and for exterior area molding.
Moldings finish the junction of different materials or
shapes.
Nail pops - Nails that come loose from a stud and push joint
compound up. Caused by normal wood shrinkage and
home settlement.
Pointing - The filling and finishing of broken mortar and
stone cement masonry joints.
Ponding - The collection of water on driveways, walkways, or
lawns. Ponding for excessive periods of time is indicative of
grading problems.
Rafter - One of a series of structural members of a roof
designed to support roof loads. The rafters of a flat roof
are sometimes called roof joists.
Resilient flooring - Vinyl flooring used in areas such as
kitchens, halls, bathrooms and laundry rooms. It is capable
of withstanding shock without permanent deformation.
Ridge vent - An open vent system located along roof peaks,
which in conjunction with soffit vents, creates ventilation
through the passage of natural air.
Roof sheathing - Boards or sheet material fastened to roof
rafters on which the shingles or other roof covering is laid.
Scaling - In concrete, the breaking away of the top surface of
the concrete, caused by a freeze/thaw cycle. In painting,
the flaking or peeling away of paint.
Sheathing - The structural covering, usually wood boards or
plywood, used over studs or rafters of a structure. Structural
building board is normally used only as wall sheathing.
Shingles - Roof covering of asphalt, asbestos, wood, tile,
slate or other material cut to stock lengths, widths and
thicknesses.
Siding - The finish covering the outside walls of a frame
building, whether made of horizontal weatherboards,
vertical boards with battens, shingles or other material.
Sill - The lowest member of the frame of a structure, resting
on the foundation and supporting the floor joists or the
uprights of a wall. The member forming the lower side of
an opening, as a door-sill or window-sill.
Sill plates - A support member laid on the top of the
foundation wall that serves as a base for the wall framing.
Silicone - A synthetic lubricating compound with high
resistance to temperature change and water. When added
to caulking, it extends elasticity properties and increases the

4.2

life of the caulking.


Soffit - Usually the underside of an overhanging cornice or
roof.
Soffit vent - A vent located under the ceiling of a roof
overhang.
Spackle - See joint compound.
Spalling - Flaking or chipping of stone or other masonry
material. Similar to scaling, but the chips and flakes are
larger.
Stud - One of a series of slender wood or metal vertical
structural members placed as supporting elements in walls
and partitions.
Sub-flooring - A wood sheet flooring directly over the joists
that supports the underlayment or floor covering.
Swale - The soil contour on a building lot deliberately shaped
to channel rain water away from the home.
Tack strips - A wood strip with exposed tack points that is
attached to the sub-flooring and holds stretched wall-towall carpeting in position.
Tread - The horizontal board in a stairway on which the foot
is placed.
Trim - The finish materials in a building, such as moldings,
applied around openings or at the floor and ceilings of
rooms.
Trusses - Engineered wood structural members used to
construct floors and roofs.
Turnaround - An additional section of driveway where cars
can be turned around.
Underlayment - A flooring layer over the base subflooring,
over which tile or resilient floor covering is laid.
Valley - The internal angle formed by the junction of two
sloping sides of a roof.
Vacuum breaker - Also called a back-flow preventer, this
device is placed on exterior faucets to allow water to only
flow out of the home.
Valve seat - An interior part of the faucet valve assembly
where the valve rests.
Wall ties - The metal pieces that tie masonry veneer to the
frame of the home, or, when pouring concrete, the metal
pieces that hold concrete foundation wall forms in place
until the concrete cures.
Washers - Round, rigid rubber or plastic discs used as a sealing
device in water faucet valves.
Weather stripping - A weather insulating strip of material
placed around doors and windows to reduce water entry
into the home. Also reduces air infiltration into the home
or the escape of conditioned air out of the home.
Washouts - An area where water has produced soil erosion.
Window balance - A counter balance device in window
housings, that assists with the opening and closing of a
window, and then keeps the window in position.

ARMSTRONG FLOORING
Residential Floor Care and Warranty Guide

Your ideas become reality

Resilient Sheet

The Armstrong 20-year Plus Limited Residential Warranty for:


Natural Fusion

What is covered and for how long?

The Armstrong 20-year limited warranty means that for 20 years from the date of purchase, your floor:
Will not rip, tear, or gouge from normal household use
Will not permanently indent from normal household use
Will not permanently stain from common household stains
Will not permanently stain from traffic stains including asphalt driveway sealer
Will not permanently stain from rubber-backer mats
Will not permanently scuff from shoe soles
Will not fade or discolor from heat or sunlight
Will not discolor from moisture or underlayment panels
The Armstrong lifetime limited warranty means that from the date of purchase, your floor:
Will not wear through for the lifetime of the product*
Will not contain manufacturing defects for the lifetime of the product
*Wear-through is defined as loss of the floor design due to normal household use.

The Armstrong 15-year Plus Limited Residential Warranty for:

Highland Park, Rhythms, Starstep, Candide II, Urban Settings, Destinations, Traditions

What is covered and for how long?

The Armstrong 15-year limited warranty means that for 15 years from the date of purchase, your floor:
Will not rip, tear, or gouge from normal household use
Will not permanently indent from normal household use
Will not permanently stain from common household stains
Will not permanently stain from traffic stains including asphalt driveway sealer
Will not permanently stain from rubber-backer mats
Will not permanently scuff from shoe soles
Will not fade or discolor from heat or sunlight
Will not discolor from moisture or underlayment panels
The Armstrong lifetime limited warranty means that from the date of purchase, your floor:
Will not wear through for the lifetime of the product*
Will not contain manufacturing defects for the lifetime of the product
*Wear-through is defined as loss of the floor design due to normal household use.
Candide II available only in Canada

The Armstrong 12-year Limited Residential Warranty for:


Memories

What is covered and for how long?

The Armstrong 12-year limited warranty means that for 12 years from the date of purchase, your floor:

Will not rip, tear, or gouge from normal household use


Will not permanently indent from normal household use
Will not wear through*
Will not permanently stain from common household stains
Will not permanently stain from traffic stains including asphalt driveway sealer
Will not permanently stain from rubber-backer mats
Will not permanently scuff from shoe soles
Will not fade or discolor from heat or sunlight
Will not discolor from moisture or underlayment panels
Will not contain manufacturing defects
* Wear through is defined as loss of the floor design due to normal household use.

The Armstrong 10-year Limited Residential Warranty for:


Station Square , Successor, Successor Select

What is covered and for how long?

The Armstrong 10-year limited warranty means that for 10 years from the date of purchase, your floor:
Will not rip, tear, or gouge from normal household use
Will not permanently indent from normal household use
Will not wear through*
Will not permanently stain from common household stains
Will not permanently stain from traffic stains including asphalt driveway sealer
Will not permanently stain from rubber-backer mats
Will not permanently scuff from shoe soles
Will not fade or discolor from heat or sunlight
Will not discolor from moisture or underlayment panels
Will not contain manufacturing defects
* Wear through is defined as loss of the floor design due to normal household use.

Installation Requirements

Proper installation plays a key role in the performance of Armstrong floors. Installation defects are not
covered by our Warranty and are the responsibility of your installer. Armstrong floors should be installed
according to the Armstrong Guaranteed Installation System. This means that Armstrong installation
products specifically designed for Armstrong floors should be used when installing Armstrong floors. If
the Armstrong Guaranteed Installation System is followed, we guarantee that, for the specified warranty
period, from the date of purchase:
The floor edges wont curl
The floor seams wont open
The floor will stay bonded
Armstrong adhesives, underlayments and seam treatments wont stain the floor
The floor will not crack over underlayment joints

What will Armstrong do if any of the above happens?

If any of the above should occur within the specified warranty period, Armstrong will, at our option, either
repair or replace the defective material in the room with comparable Armstrong flooring of similar color;
pattern and quality. And, if your floor was professionally installed, Armstrong will also pay reasonable
labor costs for the direct repairs or replacement. After corrective action is taken, warranty coverage will
be limited to the remaining time of the original warranty.
Please note that Armstrong will replace or repair a floor discolored from mold, mildew, alkali one time.
If the replacement or repair fails in the same manner a second time, the flooring conditions may not be

acceptable for the installation of vinyl sheet flooring. If a rip, tear or gouge defect covered by the warranty
is reported to Armstrong in writing, Armstrong will repair or replace the floor one time only. If a repair
or replacement fails in the same manner a second time, it will not be eligible for replacement.

What is NOT covered by this warranty?

Damage caused by fire, flooding or intentional abuse.


Damage caused by vacuum cleaner beater bar, caster wheels and cutting from sharp objects.
When vacuuming, we recommend using the want attachment on your vacuum.
Because rolling casters can damage the floor, we do not recommend them.
Damaged caused by abuse such as moving appliances across the floor without adequate protection.
When moving appliances or heavy furniture, lay a plywood panel on your floor and walk the
item across it. This protects your floor from scuffing and tears.
Loss of gloss/scratching.
If some dulling occurs over time, depending on the amount of traffic, care and maintenance the
floor receives, restore the floors shine, using Armstrong Shinekeeper Floor Polish**.
Labor costs to repair flooring with obvious visual defects that were not properly inspected on delivery.
Discoloration or damage caused by adhesives, sealers or floor care products not recommended by
Armstrong.
Minor color, shade or texture variations between samples or printed color photography and the actual
material.
Only floors graded regular are covered by this warranty.
This warranty applies only to floors installed in owner-occupied or tenant-occupied residences.
Commercial installations of residential products are not covered. Construction or installation-related
damage is not covered.
Floors discolored from moisture or underlayment panels after having been repaired or replaced by
Armstrong one time, or caused by excessive moisture from sources such as flooding and water leakage,
are not covered by this warranty.
Installation defects are not covered by this warranty.

What is excluded from this warranty?

Armstrong excludes and will not pay incidental or consequential damages under this warranty. By this
we mean any loss, expense, or damage other than to the flooring itself that may result from a defect in
the flooring. No implied warranties extend beyond the terms of this written warranty.
Please note: Some jurisdictions do not allow exclusion or limitations of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may
not apply to you. This warranty gives you specific legal rights, and you may also have other rights which
vary from jurisdiction to jurisdiction.
This warranty applies to floors purchased after December 12, 2008.

What should you do if you have a problem?

We want you to be happy with your Armstrong floor. If youre not, call your retail store. They can
answer your questions and, if necessary, start to process a claim. If you have further questions, please
call us at 1-800-233-3823.
YOU MUST HAVE YOUR RECEIPT OR OBTAIN IT FROM THE ORIGINAL PURCHASER.
Armstrong must have the receipt in order to verify date and proof of purchase to resolve any problems
that may occur.

Care and Maintenance


Proper care and maintenance will help ensure your floor always looks its best. Simply follow our
maintenance and prevention steps outlined below.

Immediately After Installation

For eight hours after seam application, protect the sealed seems on your flooring. This will ensure
proper seam bond. If your seams are disturbed before theyre dry, permanent damage may result.
Maintain room temperature at 65 F (18 C) for 48 hours after installation is completed. This assures
proper curing, setting and bonding of products.
The adhesive under your floor needs time to thoroughly dry after installation. Therefore, we recommend
that you do not scrub or wash your floor for five days.

Proactive Protection for Your Floor

When moving appliances or heavy furniture, it is always wise to lay a plywood panel on your floor
and walk the item across it. This further protects your floor from scuffing and tears.
Use floor protectors, such as Armstrong Floor Protectors, on furniture to reduce indentation. As a
general rule of thumb, the heavier the item, the wider the floor protector needed.
Place a walk-off mat at outside entrances to reduce the amount of dirt brought into your home. We
strongly recommend mats without a latex or rubber backing since these backings can cause permanent
discoloration.
All Armstrong floor care products have been specifically developed to care for Armstrong floors. You
may purchase Armstrong floor care products at your local flooring retailer.

Caring for Your Floor

Sweep or vacuum regularly to remove loose dirt which can scratch your floor. NOTE: We do not
recommend vacuums that have a beater bar since it can visibly damage your flooring surface.
Additionally, we do not recommend electric brooms with hard plastic bottoms with no padding as
use may result in discoloration and deglossing.
Wipe up spills as soon as possible. Remove dried spills with Armstrong New Beginning Floor
Stripper & Cleaner** on a clean white cloth and rinse. Never use highly abrasive scrubbing tools on
any Armstrong floor.
See stain chart for instructions on removing specific stains.
Wash your floor regularly with Armstrong Once n Done Floor Cleaner.**
For heavy-duty cleaning, use Armstrong New Beginning Floor Stripper and Cleaner.**
Do NOT use detergents, abrasive cleaners, or mop and shine products. These products may leave
a dull film on your floor.
Overtime, if the shine on your floor begins to dull, Armstrong Shinekeeper Floor Polish** can be
used to renew your floors shine. Do NOT use paste wax or solvent-based polishes.
Vinyl flooring, like other types of smooth floors, can become slippery when wet. Allow time for floor
to dry after washing. Immediately wipe up wet areas from spills, foreign substances, or wet feet.
** Eye and Skin Irritant Follow precautions on label.

Stain Removal
TO REMOVE THE STAIN, FOLLOW THESE INSTRUCTIONS IN ORDER, UNTIL NO
TRACE OF STAIN REMAINS:
CRAYON
Rub the stain with mineral spirits* or turpentine* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
LIPSTICK
Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
If stain is still visible, rub the stain with mineral spirits* or turpentine* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
GRAPE JUICE/WINE
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
If stain is still visible, rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
MERCUROCHROME / MERTHIOLATE
Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
MUSTARD
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
PEN INK
Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
If stain is still visible, rub the stain with mineral spirits* or turpentine* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
PERMANENT MARKER
Rub the stain with mineral spirits* or turpentine* on a clean white cloth.
If stain still shows, very carefully wipe with fingernail polish remover* containing acetone (follow use
instructions on label) on a clean white cloth.
If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
ASPHALT DRIVEWAY SEALER/SHOE POLISH
Rub the stain with mineral spirits* or turpentine* on a clean white cloth.
If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.

HAIR DYE
Rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
If stain still shows, use mineral spirits* or turpentine* on a clean white cloth.
If stain still shows, very carefully wipe with fingernail polish remover* containing acetone (follow use
instructions on label) on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
PAINT/VARNISH
If paint stain is wet, wipe up the stain with water on a clean white cloth.
If paint stain is dry, carefully scrape residue with a thin spatula.
If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
If stain still shows, use mineral spirits* or turpentine* on a clean white cloth.
If stain still shows, very carefully wipe with fingernail polish remover* containing acetone (follow use
instructions on label) on a clean white cloth.
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on label.
NAIL POLISH
Very carefully wipe stain with fingernail polish remover* containing acetone (follow use instructions
on label) on a clean white cloth.
RUST
Apply Armstrong New Beginning Floor Stripper & Cleaner** to the stain and let it stand for five
minutes. Scrub vigorously with a stiff-bristle brush or nonabrasive white scrubbing pad, wipe, rinse,
and let dry.
If traces remain, rub with a soft cloth dipped in a solution of oxalic acid and water (1 part acid to 10
parts water).
NOTE: Please follow instructions and cautions on label, as oxalic acid is poisonous.
CIGARETTE BURNS
The procedure depends on the exact construction of your floor. Consult your retailer.
BLACK HEEL MARKS
Scrub the area with Armstrong New Beginning Floor Stripper & Cleaner** and a nonabrasive white
scrubbing pad, following instructions on the label.
If stain still shows, rub the area with a nonabrasive cleaner.
If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth.
*May be combustible/flammable; please follow instructions on label.
**Eye and Skin Irritant - Follow precautions on label.

Your ideas become reality

Please send correspondence to:


Customer Relations and Technical Services
Armstrong World Industries, Inc.
PO Box 3001 Lancaster, PA 17604-3001

KAHRS FLOORING
25 Year Wear Through Warranty

For Khrs 7/16, 9/16, 5/8 Flooring Purchased after 9/1/2004


(15 Years for Linnea 9/32 Flooring)
Easy (e za_ adj. [see EASE]
1. not difficult.
2. free from anxiety, pain, etc.
3. comfortable; restful.
Maintenance (mantn ens) n. [see MAIN-TAIN]
1. a maintaining or being maintained.
2. kept up.
3. kept in continuance or in certain state.
We have just defined, with the help of Websters New World Dictionary, what it takes to care for a Khrs
floor - EASY MAINTENANCE. Essentially, keeping up a Khrs floor is not difficult. The steps are
simple, painless and take only a fraction of the time it takes to care for wood floors that require waxing
(on a regular basis) and sanding and refinishing (on a periodic basis).
Because of Khrs computer-applied, UV acrylic urethane finish, you wont need to spend a great deal
of time caring for the floor. Weve taken care of that for you. But in order to preserve its beauty and
durability for years to come and to ensure coverage under Khrs Lifetime Residential Warranty, you
should follow these guidelines.

Common Sense Care & Maintenance


Immediately: Blot up spills or spots with a lightly damp (well-wrung) cloth.
Frequently: Vacuum or sweep your floor daily to prevent dirt, dust and grit from scratching or dulling
its finish.
Periodically: To help extend the life of a Khrs floor and to remove all cloudy residue or dulling dirtfilm layers, clean it regularly with Khrs Wood Cleaner. Complete instructions can be found on the label
of each bottle of cleaner.
Khrs Wood Cleaner is specially formulated to clean no- wax wood finishes like Khrs factory finish. Its
a cleaner, not a polish, and it contains no waxes or oils. However, since it removes the dulling residue that
builds up on the surface of the floor and dries clear with no streaking, it appears to enhance the shine.
Easy & Safe to use in your home!
Non-toxic vapor
Non-flammable
Highly transparent
Khrs Wood Cleaner is available at www.kahrsstore.com

Floor Care Tips

Extremely effective

While Khrs floors are tough, they arent indestructible. However, you can generally prevent most problems
before they occur with proper care and maintenance, ensuring your new floor retains its natural beauty,
strength and durability.

DO:
Support furniture and heavy appliances with wide-bearing, non-staining glides or casters.
Moving appliances and furniture into place by sliding them slowly over the floor on a clean piece of
carpet (turned upsidedown), or on masonite with the smooth side down.
Place a quality door mat at the entrance of your home to help protect your floor from abrasive dust
and grit and to help save unnecessary clean-up tasks.
Maintain normal interior humidity levels. Khrs requires a relative humidity range of minimum
30%, maximum 60%.
Place area rugs in high - or concentrated - traffic areas to make long-term maintenance easier and
less expensive.
DONT:
Do not wax the floor, use conditioners, acrylic waxes, or ammonia-based cleaners.
Do not use steel wool on the floor.
Do not use soap or detergents on the floor and never use a wet mop or pour water directly onto the
floor.
Do not use hardwood floor cleaning machines or steam cleaners.

Added Protection

Once your floor is installed, nothing is more discouraging than discovering dents or scratches that could
have easily been prevented. Because wood is a product of nature, it can be dented or scratched by sharp
appliances and heavy loads on furniture legs. Some furniture manufacturers place small-bearing metal
or plastic domes, or hard rollers on furniture legs that can cause damage to a Khrs, or any, wood floor.
Combat this potentially-damaging problem by using wide-bearing and nonstaining glides and casters
and by placing Khrs Floor Protectors beneath the feet of all furniture legs.
We offer Peel-and-Stick Floor Protectors (95% wool felt) for metal or plastic legs and bases. Both provide
maximum protection against scratches and dents commonly caused by furniture and appliances.

Minor Touch-Ups

No matter how carefully you treat your floor, accidents do happen. Dropped packages, equipment and other
things can dent or scratch any wood floor, regardless of how hard it is. Khrs has designed easy-to-use,
user-friendly Touch-Up Kits so you can make minor repairs. We offer kits to match each flooring color.
Each kit contains a filler stick and touch-up marker. Clear finish bottles are also available and sold
separately. Khrs Touch-Up-Kits can be the perfect remedy when you need to repair minor flooring
blemishes. To order please visit www.kahrsstore.com.
Its rare and extremely unfortunate, but if you damage your floor too extensively to repair by yourself,
contact your floor covering dealer and ask for a professional to repair your floor.

Accidents Can Be Remedied


Problem Solution
Wipe with lightly-damp (well-wrung) cloth and/or Khrs
Food/drink stains & spills.

Wood Cleaner.
Tar, asphalt, gummy substance,
ink, lipstick, carbon, typewriter
ribbon, scuff marks.

Wipe with Khrs Wood Cleaner; clean any remains with mineral
spirits.

Scratches, burns.

Surface wear, low luster levels.

Consult your Khrs Touch-up Kit materials, and professional


assistance is available.
Consult your Khrs dealer. Professional assistance is available.

Occasional Floor Care: Recoating Your Floor

Khrs Floors can be refinished without removing the factory finish. As a floor ages, signs of normal wear
and tear should be expected. This is natural-it happens to all wood floors! To restore the luster and extend
the wear layer of the Khrs wood floor recoat with a water based urethane coating. Recoating your floor
without removing the factory finish will not void the Wear Through Guarantee.
Recoating should be done when necessary. Dont wait until the finish has worn down. Call your professional
flooring contractor for recommendations as soon as your see a wear pattern developing.
Note: To achieve a uniform look coat the worn traffic areas first followed with a coat over the entire floor.
Recommended Finishes. Bona Kemi (Pacific Strong and Traffic). Call Khrs Technical Line (1-800-ASKKAHR) for other compatible floor finishes.

Khrs Residential Guarantee

When a residential floor has the highest quality in the industry, it should come with the strongest guarantee.
Khrs provides a comprehensive lifetime guarantee covering its name-brand 7/16, 9/16, and 5/8
flooring. (15 year guarantee for 9/32 Linnea flooring)
Installation Guarantee: We guarantee our floor installations for long-lasting performance. This full
lifetime warranty applies to all of our 7/16, 916, and 58 residential flooring, provided the floors are
installed according to Khrs guidelines (see Khrs Installation Guide at www.kahrs.com) using approved
application. (15 year guarantee for 9/32 Linnea flooring)
Visual Appearance Guarantee: Each plank of Khrs residential flooring is carefully inspected by
our quality control personnel prior to leaving our factory. We urge you and your installer to inspect each
plank prior to installation. In the unlikely event that you encounter a visually-defective plank prior to its
installation, we will replace it free of charge. Simply return it with your receipt to your retailer for your
free replacement. This warranty does not extend to cover flooring after installation. See Exclusions and
Liability Limitations below. (15 year guarantee for 9/32 Linnea flooring)
Structural Guarantee: Khrs quality is more than skin deep and we extend our residential warranty to
cover the structural integrity of every board. All of our hardwood flooring is processed using a sophisticated
bonding system with each plank constructed under intense heat and pressure to ensure quality.
In the unlikely event that the bonding or other structural aspect of a plant fails within the first year
following installation, we will, at our option, either repair or replace the defective plank free of charge.
If failure occurs more than one year after installation, we will replace the defective plank, exclusive of
the costs of removal, reinstallation or refinishing. See Exclusions and Liability Limitations below. (15 year
guarantee for 9/32 linnea flooring)
Moisture Protection Guarantee: Our floors are specifically designed to withstand the effects of
normal moisture or dryness. They are built with a cross-layered based, making them extremely stable.
If installed and maintained in strict accordance with our instructions (see Khrs Installation Guide &
Khrs Floor Care Guide at www.kahrs.com), we guarantee our floors against damage caused by normal

moisture and arid conditions. Should our flooring fail under normal moisture conditions, we will, at
our option, repair or replace the damaged flooring one time, exclusive of the costs of refinishing. See
Exclusions and Liability Limitations below for normal conditions and other exclusions and limitations.
Wear Through Guarantee: Developed with the latest industrial technologies in unison with more than
150 years of experience in manufacturing wood products, Khrs ACRYLIC URETHANE FINISH is
guaranteed not to wear through the 25 years, from the date of original purchase. This warranty extends
only for wear areas which cover at least ten percent (10%) of the surface area of the installed Khrs floor.
See Exclusions and Liability Limitations. (15 year guarantee for 9/32 Linnea flooring)
Radiant Heat Performance Guarantee: Khrs is the industry leader in radiant-heated hardwood
flooring application and performance - ideal for cold climate areas. If installed and maintained in strict
accordance with our instructions (see Khrs Installation Guide & Khrs Floor Care Guide), Khrs will
extend its normal Structural Guarantee and Moisture Guarantee to its residential flooring products in
radiant heat applications. Warranty extends only to float-in applications (15 year warranty period for
Linnea). See Exclusions and Liability Limitations below. (Not Valid for 7/16 Strip and Mega Strip
Flooring)
Resurfacing Guarantee: A wood floors greatest asset is its ability to be refinished to look like new an impossibility with carpet, vinyl, plastic laminates, or ceramic tile. We, at Khrs, believe so strongly in
our products that we guarantee that, when used under normal residential conditions and in accordance
with our Khrs Floor Care Guide, our 7/16, 9/16, & 5/8 residential flooring may be resurfaced up
to two (2) times by removing the existing finish and replacing it with a new compatible coating.
In order to qualify, each resurfacing must be performed by qualified persons knowledgeable in refinishing
techniques and no one resurfacing may result in the removal of more than 1/32 of the existing surface.
Khrs in no event warrants your ability to remove or alter coloration or remove dents, scars or scratches
and, of course, since we have no control over the actual resurfacing process, once the factory surface is
altered or removed, neither the Surface Guarantee nor the Moisture Guarantee apply. Other exclusions
apply. See Exclusions and Liability Limitations below. (Resurfacing Guarantee not valid for 9/32 linnea)
Exclusions: Khrs warranties described above will not apply and Khrs will not in any way be liable
in the event of:
A. Improper Installation. Performance of the flooring is highly dependent upon proper installation.
Accordingly, installation must be in strict accordance with the instructions and recommendations
found in the Khrs Installation Guide.
B. Improper Maintenance. Maintenance must be in a strict accordance with the instructions and
recommendations found in the Khrs Floor Care Guide.
C. Normal Environmental Conditions. Our products are warranted to perform in what we consider to
be normal residential applications. Any exposure to excessive heat or moisture may cause damage
to the flooring and is not covered by warranty regardless of cause or source. Damage caused by
environmental conditions outside of tolerance specified in the Khrs Installation Guide and Khrs
Floor Care Guide are excluded from any and all warranty coverage.
D. Misuse. As well as we make our flooring, we cannot be expected to, and will not, assume responsibility
for damage caused directly or indirectly by misuse, abuse, accident or use that is not consistent with
our Khrs Installation Guide or our Khrs Floor Care Guide. Accordingly, no warranty, expressed

or implied, is provided for any damage due to inadequate care or other causes noted in our Khrs
Installation Guide or our Khrs Floor Care Guide including, without limitation, stains, damage
caused by heavy items, by impact, scratches, scarring, denting, extreme heat, damage from moisture
caused by wet mopping, spills or standing water, etc.
E. Alterations/Repairs. Alterations to any Khrs product will void any and all expressed or implied
warranties, including merchantability or fitness for particular purpose. No warranty is provided to
cover repairs (unless and only to the extent performed under warranty by Khrs International) or
resurfacing and repairs or replacements (even by Khrs International) shall not extend warranty
period. Wood is a natural product therefore we can not guarantee a match to existing stained or
natural colored floors.
F. Reinstallation. In the event that Khrs is obligated, or elects, to replace or reinstall warranted planks,
Khrs shall in no manner be obligation to provide for or incur the costs of removing or reinstalling
the defective flooring or resurfacing or refinishing the replaced or surrounding flooring or to provide
for the cost thereof unless and to the extent expressly provided in the Warranty Description, above.
No obligation to replace or repair shall extend to any subfloor materials, adhesives, supplies or other
items consumed in the course of removal, installation, or refinishing.
G. Normal Variances. Wood is a natural and living product and variations in color, grain pattern and/
or texture normally occur in the original materials and are not defects and no warranty shall apply
thereto. Installed flooring will change in coloration over time, and this is also a natural characteristic
of wood products for which no warranty is provided. Cloudy white spots, a natural occurrence that
sometimes develop after installation in the Brazilian Cherry and Doussie species, are excluded from
our Guarantee. Exposure of all or portions of the installed flooring to direct sunlight may cause
variations in color, and such variations in color are not covered by warranty.
This warranty applies to Khrs name-brand residential flooring products and covers only such products
purchased on or after the date set forth above. The warranty is not transferable and is extended only to
the original consumer purchaser and for the original installations. All warranties expire upon sale, transfer
or relocation of the installed product or installation location.
Liability Limitations: The above statement of warranty is the only warranty, expressed or implied,
provided by Khrs for its name brand residential flooring products for residential applications involving
light to normal traffic conditions. No warranty is provided for installation of Khrs residential flooring
products in industrial or commercial applications.
Except as stated herein, no other warranty, express or implied, is provided, including any warranty of
fitness for a particular purpose. No retailer, installer, dealer, distributor, agent or employee has authority
to increase the scope or alter the terms or coverage of this warranty. No agreement to repair or replace
shall in any event act to extend the period of coverage of any warranty provided.
In no event shall Khrs be liable or in any manner responsible for any claim, loss or damage arising
from the purchase, use the inability to use its products or from any form of special, indirect, incidental,
or consequential damages, including, without limitation, lost profits, emotional, multiple, punitive or
exemplary damages (see below) or attorneys fees, even if Khrs or its representatives have been advised
of the possibility of such damages before sale. In no event shall Khrs be obligation to cover the costs of
old or new materials other than Khrs Brand flooring products (e.g. mastic, etc.) even if recommended
by Khrs International, and any warranty thereto is limited to the warranty, if any, provided by the
original manufacturer. In no event shall Khrs liability exceed the amount Khrs actually received upon

distribution for the defective materials at issue. Any claim for warranty coverage must be made within
one year of the date upon which the defect first became known or fist should have been discovered.
All claims must be made in writing, initiated by your Authorized Dealer. Please note, however, that in
order to make any claim under this warranty, written evidence of the purchase date and the identity of
the original purchaser and installation location must be provided and without such proof, no warranty
coverage will apply. We strongly suggest that you keep this information together with the Khrs Installation
Guide, the Khrs Floor Care Guide and your receipt in a safe and secure location.
This warranty gives you specific legal rights and you may have other rights which may vary from
state to state. Some states do not allow the exclusion or limitation of implied warranties or incidental,
consequential, emotional distress or punitive damages, and in such event, the exclusions and limitations
set forth above shall be deemed altered to the least extent possible to be enforceable.

www.kahrs.com
1-800-ASK-KAHR
Khrs International
940 Centre Circle Suite 100 Longwood, FL

VERSALOCK LAMINATE FLOORING


Residential Limited Warranty

The following is the Residential Limited Warranty issued by Shaw Industries Group, Inc. (Shaw) for
our VersaLock Laminate Flooring.

What this Residential Limited Warranty covers:

Shaw warrants that for 15 years (may vary by product) from the date of original purchase, your Versa
Lock Floor:

Will not stain


Will not wear through
Will not fade as a result of direct sunlight or artificial light
Will resist water damage under normal use conditions

Lifetime Structural Integrity Warranty - Shaw warrants to the original purchaser that this laminate product, in its manufactured condition, will be free from defects in material or workmanship
including milling, assembly, and dimension. Shaw additionally warrants that this laminate product will
not warp, cup, buckle or delaminate when properly installed and maintained according to Shaws installation instruction procedures and care guide. This warranty includes installation over a radiant heated
concrete subfloor for approved floating installation methods.

What you should do if any of the above listed problems occur and you need
warranty service:

You (the original purchaser) should notify the authorized flooring dealing from which the original purchase was made of any defect no later than 30 days after discovering the defect but within the time
period of this limited warranty. You (the original purchaser) must present to that authorized flooring
dealer the following items for a warranty claim to be considered.

A valid proof of purchase in the form of a sales receipt or other documents which establish proof
of purchase.
A detailed description of the problem and/or a photograph/sample that clearly shows the
warranty problem.

What Shaw will do should you need warranty service:

If Shaw honors a claim under this limited warranty, it will repair or replace, at its option, the cost of the
affected flooring material. If professionally installed, Shaw will pay the reasonable labor cost to perform
the replacement or repair during the first two (2) years from the date of the original purchase. In the
event that the color installed is no longer available, Shaw will authorize your dealer to replace the affected floor with another Shaw product of equal value. The above described remeedy is the purchasers
sole and exclusive remedy for claims under this limited warranty.

This Residential Limited Warranty is subject to the following conditions:

This limited warranty is valid only in North America. The warranty is not transferable. It extends only
to the original purchaser. This limited warranaty applies only where the affected area is visible and
covers an area greater than one square inch. The flooring must be installed in accordance with Shaws
recommended installation instructions. This limited warranty shall not apply to damage arising from
any of the following.

Accidents, abuse or misuse


Scratch, impact or cutting
Improper care and maintenance
Exposure to extreme heat
Improper installation
Freight
Modification, alternations repair or service by a non authorized floor covering dealer
Water damage resulting from improper installation or flooding caused by natural disaster, plumbing
failures or other means
Damage resulting from or in connection with subfloor conditions.
Please Note:
Shaw does not grant to any person or entity the authority to create for it any obligation
or liability in connection with this product. Shaw shall not be liable to the consumer
or any other person or entity for any incidentials, special or consequential damages,
arising out of breach of this limited warranty or any implied limited warranty
(excluding merchantability). All implied warranaties are hereby limited to the duration
of this limited warranty. Some states do not allow the exclusion or limitation of implied
warrantaies or the limitation of incidential or consequential damages, so the above
limitations or exclusions may not apply to the purchaser. This warranty gives the
purchaser specific legal rights may vary from State to State.

Laminate Flooring Care & Maintenance


Routine Maintenance

1. Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
2. For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on
a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue.
3. Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to
prevent accumulation of dirt and grit that can scratch or dull the floor finish.
4. Periodically clean the floor with cleaning products made specifically for laminate floor care, such as
Shaws R2X Hard Surface Cleaner.
5. Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning
material. This could cause swelling, warping, delamination, and joint-line separatiaon, and void the
warranty.
6. Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
7. Do not use any type of buffing or polishing machine.
8. For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with
a platic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with
a damp cloth.
9. A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as
a beach home.

Environment Protection

1. Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway
sealer that might otherwise be tracked onto your floor.

2. To prevent slippage of area rugs, use an approved vinyl rug underlayment.


3. Use floor protectors and wide-load bearing leg bases/rollers to minimize the change of indentations
and scratches form heavy objects. As a rule, the heavier the object, the wider the floor protector.
4. Maintain a normal indoor relative humidity level between 35 and 65% throughout the year to
minimize the natural expansion and contraction of the wood.

a. Heating season (Dry): A humidifier is recommended to prevent excess shrinkage due to low
humidity levels. Wood stove and electric heat tend to create very dry conditions.

b. Non-Heating season (Wet): An air conditioner, dehumidifier, or periodically turning on your


heating will help to maintain humidity levels during summer months.

5. Avoid excessive exposure to water during periods of inclement weather.


6. Keep your pets nails trimmed to prevent them from scratching your floor.
7. Never try to slide heavy objects across the floor.
8. A protective mat should be used for furniture or chairs with castors.

Minor Repair Instructions:

In the event that accidental damage occurs to one of the planks, minor scratches or dents can be
repaired using a Flooring Touchup or Color-fill Kit. This special touchup kit is a filler material, color
coordinated to the color of your floor that when used properly, the repaired area is often invisible. The
repaired area will hold up to foot traffice and wear just like the rest of your laminate flooring.

Glueless Laminate Board Replacement Repairs

1. Shaw glueless laminate may be assembled and disassembled several times.


2. Carefully disassembled glueless joints will retain their original locking integrity during re-assembly.
New replacement plank(s) should be acclimated in the replacement area for at least 72 hours, to
allow them to equalize to the conditions of the flooring in the room where the replacement(s) will
take place.
3. Remove baseboard, wall base, or quarter-round as needed to replace the damaged board(s). Take
the flooring apart, 1 row at a time, by lifting the rows to detach them; then separating the individual
boards.
4. Be sure to stack the individual planks in the proper order for re-installation. This usually eliminates
the need to cut planks for start or end of the row lengths.
5. Replace the damaged board with a piece from the edge of the original installation.
6. Insert the properly acclimated new plank(s) along the outer edge of the original flooring installation
during reassembly. This minimizes the chance that a newer plank might stand out from the wear
condition of the original installation.
7. Re-install the baseboard, wall base, or quarter round, and the replacement-repair is complete.

Maintaining Laminate or Hardwood Flooring in Heavy Use Areas

The key element in the maintenance of Laminate or Hardwood flooring in heavy use areas is to keep
the flooring surface free from smeared or streaked areas, which then lead to increased maintenance
rather than less since streaked or smeared areas also attract dust and dirt to stick to the flooring surface.
Sticky areas of flooring cause trouble in two ways; one, the area attracts dirt; and two, the sticky dirt
transfers to shoe traffic and spreads the soil and grit around a wider area.
The use of protective walk-off mats in areas around beverage service, entry doorways, vending areas

etc. will help with everyday tracted in dirt and other spots and spills that once on the flooring surface,
attract dirt more readily.
Shaw Hard Services Technical would advise that your maintenance staff adopt Dry Cleaning
methods for maintaining your Laminate or Hardwood flooring product in heavy use areas. This
regimen would involve the following methodology:
1. Once or twice daily dry dust-mopping of the Laminate or Hardwood flooring surface using a
premium grade cotton dust mop head. Even shoe scuff marks can be removed from the prefinished Laminate or Hardwood flooring surface using a dry cotton dust mop. (We do not see
optimum results when using synthetic or blended fiber dust mop heads.)
2. Spot clean any sticky areas on the flooring using a three step method of applying a mild, neutral
pH cleaner like Shaws R2X Hard Surface Cleaner, to a cotton cloth; using that cloth to clean
the sticky spill area, and then buff-drying the sticky spill area with a dry cotton cloth to prevent
residue from the cleaning process to remain on the surface. (This buff-dry anti-residue step is
very important to keeping the flooring appearance clean (cno smeared), and uniform!) There is no
need to wet mop the entire flooring area for one or two spills. Spot clean and thoroughly dry the
spill areas, and continue dry cleaning the rest of the flooring using the dust mop.
3. Small, slightly sticky areas can also be removed using the dry dust mop; but remember, when the
dust mop head begins to tack or grab to the floor, (does not glide easily), it is time to switch out for
a replacement one.
4. The cotton dust mop heads used for daily cleaning should be routinely removed from service,
laundered, (hot water washes and thoroughly rinsed and dried), and then placed back into service.
Purchasing several cotton dust mop heads and setting up a rotating use schedule is easiest on the
maintenance team, and provides additional back up equipment so you are prepared for those
heavy traffic or inclement weather days.
Remember: Frequent routine dry dust-mopping and spot cleaning / buff drying of
problem areas can be accomplished much more quickly, and with much less risk of
slippery surface areas, than wet or damp mopping of the entire flooring surface.

SHAW WARRANTY COVERAGE


SHAW 3-STAR WARRANTIES
Shaw 5-Year Limited Quality Assurance Warranty

We at Shaw are so confident of the qualify of our carpets that we provide you with this 5-Year Limited
Quality Assurance Warranty. This assurance of quality comes to you from the worlds largest producer
of carpet.
Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
3-Star carpet for your own residential use in an owner-occupied residence.
What is covered? This warranty covers manufacturing defects that could occur in any Shaw 3-Star
carpet. By manufacturing defect we mean any defect in material or workmanship.
Carpet must be correctly installed in a proper indoor installation using a pad that meets FHA/HUD
requirements, following the Carpet and Rug Institute Residential Installation Standard CRI-105.
Consult your retailer for details.
Exclusions. Matting and crushing, or any change in appearance retention, are not manufacturing
defects and are excluded from this warranty. Pile distortion or compression caused by furniture, including
impressions left by legs of furniture, is not covered by this warranty.
Fading caused by sunlight, chemicals, or atmospheric contaminants is excluded from this warranty.
The coverage period. This warranty coverage runs for five years from the date your carpet is installed.
What Shaw will do.
If your carpet proves
Shaw will offer credit equal to the cost of
defective during: the carpet material only:
the 1st year 100%
the 2nd year 100%
the 3rd year 80%
the 4th year
70%
the 5th year 60%
The credit will apply only to the affected area or room. The credit will be issued to your retailer as a
percentage of the retailers replacement cost of new carpet of the same or comparable quality. The
credit will be good only toward the purchase of new Shaw carpet. There will be no cash payment.
Shaw reserves the right to repair the defective area in question if restoration is practical. In such cases,
repair will be effected in lieu of carpet replacement, at the discretion of Shaw.
Labor charges. During the first year of coverage under this warranty, Shaw will arrange for a credit to
your retailer for reasonable labor charges to repair or replace defective areas such as any of the following
specific manufacturing defects: excessive fuzing, carpet tufts pulling out, crocking, or delamination.

Shaw will not provide credit for labor charges for appearance-related manufacturing defects that should
have been detected before or during installation, such as missing tufts, dye spots, tears, loose backing,
etc.
Pile distortion or roll crush is a temporary, correctable problem which is not considered a manufacturing
defect.

Shaw Stain Safety Limited Five-Year Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
3-Star carpet treated with Stain Safety for your own residential use in an owner-occupied residence.
What is covered? Shaw warrants that the surface pile of any 3-Star carpet treated with Stain
Safety will remain stain resistant to most household food and beverage substances for five (5) years
in an owner-occupied residence in a proper indoor installation. This Limited Residential Warranty
specifically excludes stains from substances such as hot beverages, bleaches (including acne medication),
caustic chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces, urine and vomit.
What Shaw will do if your carpet fails to perform. If your carpet shows signs of permanent
staining from covered substances within five years of the date of original installation, Shaw will arrange
a credit equal to the cost of the carpet material only. The credit will apply only to the affected area or
room. The credit will be issued to your retailer as a percentage of the retailers replacement cost of new
carpet of the same or comparable quality. The credit will be good only toward the purchase of new
Shaw carpet. There will be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While carpet bearing the
Stain Safety designation is treated with stain release agents, some staining may still
occur, especially over time and in high-traffic areas. Stain Safety is warranted to provide
additional stain resistant properties to your carpet when compared to an untreated
nylon carpet. Stain Safety will increase your ability to clean up stains, not prevent stains.
Depending on the type of substance causing the stain, removal may require substantial
repeated cleanings, and some stains may not be removable.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs
or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or
other abusive conditions; damage due to the application of improper cleaning agents; deterioration in
appearance not related to staining of pile fibers; fading caused by sunlight, chemicals, or atmospheric
contaminants. This warranty is voided if you fail to follow recommended carpet care and cleaning
instructions described in the Shaw booklet entitled Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw R2X Limited 5-Year Stain and Soil Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
carpet treated with R2X for your own residential use in an owner-occupied residence. This five-year
warranty applies to Shaw carpets in its 3-Star category.
What is covered? Shaw warrants that the surface pile of this Shaw carpet treated with R2X will
remain stain resistant to most household food and beverage substances for five (5) years in an owneroccupied residence in a proper indoor installation. This Limited Residential Warranty specifically
excludes stains from substances such as hot beverages, bleaches (including acne medication), caustic
chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.
Shaw further warrants that the surface pile of this Shaw carpet treated with R2X will resist soiling
by most common household soil better than comparable untreated nylon carpet for five (5) years in an
owner-occupied residence in a proper indoor installation. R2X minimizes the retention of common
dirt normally associated with carpet soiling. Proper maintenance and regular vacuuming will reduce
soiling and soil-attracting elements. Note that light-colored carpets will show soiling more readily than
darker colors and requires more frequent maintenance to keep them looking their best.
What Shaw will do if your carpet fails to perform. If your carpet shows signs of permanent
staining from covered substances, or does not resist soiling more effectively than a comparable untreated
carpet, within five years of the date of original installation, Shaw will arrange a credit equal to the cost
of the carpet material only. The credit will apply only to the affected area or room. The credit will be
issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same or
comparable quality. The credit will be good only toward the purchase of new Shaw carpet. There will
be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While carpet bearing the
R2X designation is treated with stain release agents, some staining may still occur,
especially over time and in high-traffic areas. R2X is warranted to provide additional
stain resistant properties to your carpet when compared to an untreated nylon carpet.
R2X will increase your ability to clean up stains, not prevent stains. Depending on
the type of substance causing the stain, removal may require substantial repeated
cleanings, and some stains may not be removable.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs
or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or
other abusive conditions; damage due to the application of improper cleaning agents; deterioration in
appearance not related to staining of pile fibers; fading caused by sunlight, chemicals, or atmospheric
contaminants. This warranty is voided if you fail to follow recommended carpet care and cleaning
instructions described in the Shaw booklet entitled Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw Limited 5-Year Stain Resistance Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
3-Star carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw warrants that your 3-Star carpet will remain stain resistant to most household
food and beverage substances for five (5) years in an owner-occupied residence in a proper indoor
installation. These carpets are made of either polypropylene or polyester, which are inherently stain
resistant fibers, and do not require the use of a stain resistance treatment.
Exclusions for Polyester. For 3-Star Shaw carpets constructed of polyester, this Limited Residential
Warranty specifically excludes stains from substances such as hot beverage, bleaches (including acne
medication), caustic chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces,
urine and vomit.
What Shaw will do if your carpet fails to perform. If your 3-Star Shaw carpet shows signs of
permanent staining from covered substances, or does not resist soiling more effectively than a comparable
untreated carpet, within five years of the date of original installation, Shaw will arrange a credit equal to
the cost of the carpet material only. The credit will apply only to the affected area or room. The credit
will be issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same
or comparable quality. The credit will be good only toward the purchase of new Shaw carpet. There
will be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While your Shaw carpet
made of polypropylene or polyester is inherently stain resistant, some staining may
still occur, especially over time and in high-traffic areas. These carpets will enhance
your ability to clean up stains, not prevent stains. Depending on the type of substance
causing the stain, removal may require substantial repeated cleanings, and some stains
may not be removable.
Shaw may, at its sole option, elect to have the affected area of the carpet cleaned professionally.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs
or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or
other abusive conditions; damage due to the application of improper cleaning agents; deterioration in
appearance not related to staining of pile fibers; fading caused by sunlight, chemicals, or atmospheric
contaminants. This warranty is voided if you fail to follow recommended carpet care and cleaning
instructions described in the Shaw booklet entitled Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw Texturegard Limited Five-Year Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a carpet
style featuring Shaw TEXTURE-GARD 5-year coverage for your own residential use in an owneroccupied residence.
What is covered? Shaw warrants that this TEXTURE-GARD carpet will not exhibit significant
loss of texture from foot traffic for a period of five (5) years when used in an owner-occupied residence
in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD
requirements, following the Carpet & Rug Institute Residential Installation Standard CRI-105. (Note:
Shaw recommends a pad with a maximum thickness of 7/16 and minimum 6-lb density for optimum
performance.) Consult your retailer for details.
What Shaw will do if your carpet fails to perform. If your TEXTURE-GARD carpet shows
significant loss of texture from foot traffic within five years of the date of the original installation as a
result of yarn tufts losing their twist, and the carpets appearance cannot be restored, Shaw will arrange
a credit equal to the cost of the carpet material only. The credit will apply only to the affected area or
room. The credit will be issued to your retailer as a percentage of the retailers replacement cost of new
carpet of the same or comparable quality. The credit will be good only toward the purchase of new
Shaw carpet. There will be no cash payment.
(NOTE: The texture of any carpet will change to some degree in heavy traffic areas. Such conditions
constitute normal wear and tear and are not covered by this warranty, which is intended to protect you
from excessive appearance change.)
Areas of Exclusion. Matting and crushing are excluded from this warranty. Improper maintenance
or inadequate care could void all or part of your warranty coverage. Carpet installed outdoors, on stairs
or in bathrooms, or in areas subject to other than ordinary shoe traffic is excluded from this warranty.
Pile distortion or compression caused by furniture, including impressions by legs of furniture, is not
covered by this warranty.

Shaw Limited 5-Year No Edge Ravel Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
Industries carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw Industries warrants that this Shaw carpet will not edge ravel for five (5) years
when used in an owner-occupied residence in a proper indoor installation. Edge ravel occurs when tufts
pull loose at carpet seams. NOTE: Seam sealer must be used to validate this warranty.
Proper installation requires following the Carpet & Rug Institute Residential Installation Standard CRI105. Consult your retailer for details.
What Shaw will do if your carpet fails to perform. If your Shaw carpet shows edge ravel within
five years of the date of the original installation, Shaw Industries will arrange a credit equal to the cost
of the carpet material only. The credit will apply only to the affected area or room. The credit will be
issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same or
comparable quality. The credit will be good only toward the purchase of new Shaw Industries carpet.
There will be no cash payment.

Areas of Exclusion. Damage from pets and picks and pulls caused by sharp objects, such as spiked
heels and improperly maintained vacuum cleaners, are excluded from this warranty.
Carpet installed outdoors, on stairs or in bathrooms, or in areas subject to other than ordinary shoe
traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.

SHAW 4-STAR WARRANTIES


Shaw Seven-Year Limited Quality Assurance Warranty

We at Shaw are so confident of the qualify of our carpets that we provide you with this 7-Year Limited
Quality Assurance Warranty. This assurance of quality comes to you from the worlds largest producer
of carpet.
Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
4-Star carpet for your own residential use in an owner-occupied residence.
What is covered? This warranty covers manufacturing defects that could occur in any Shaw 4-Star
carpet. By manufacturing defect we mean any defect in material or workmanship.
Carpet must be correctly installed in a proper indoor installation using a pad that meets FHA/HUD
requirements, following the Carpet and Rug Institute Residential Installation Standard CRI-105.
Consult your retailer for details.
Exclusions. Matting and crushing, or any change in appearance retention, are not manufacturing
defects and are excluded from this warranty. Crushing caused by furniture, including impressions left by
legs of furniture, is not covered by this warranty. Fading caused by sunlight, chemicals, or atmospheric
contaminants is excluded from this warranty.
The coverage period. This warranty coverage runs for five years from the date your carpet is installed.
What Shaw will do.
If your carpet proves
Shaw will offer credit equal to the cost of
defective during: the carpet material only:
the 1st year 100%
the 2nd year 100%
the 3rd year 80%
70%
the 4th year
the 5th year 60%
the 6th year 50%
the 7th year 40%
The credit will apply only to the affected area or room. The credit will be issued to your retailer as a
percentage of the retailers replacement cost of new carpet of the same or comparable quality. The
credit will be good only toward the purchase of new Shaw carpet. There will be no cash payment.
Shaw reserves the right to repair the defective area in question if restoration is practical. In such cases,
repair will be effected in lieu of carpet replacement, at the discretion of Shaw.

Labor charges. During the first year of coverage under this warranty, Shaw will arrange for a credit to
your retailer for reasonable labor charges to repair or replace defective areas such as any of the following
specific manufacturing defects: excessive fuzing, carpet tufts pulling out, crocking, or delamination.
Shaw will not provide credit for labor charges for appearance-related manufacturing defects that should
have been detected before or during installation, such as missing tufts, dye spots, tears, loose backing,
etc.
Pile distortion or roll crush is a temporary, correctable problem which is not considered a manufacturing
defect.

Shaw R2X Limited Seven-Year Stain and Soil Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
carpet treated with R2X for your own residential use in an owner-occupied residence. This five-year
warranty applies to Shaw carpets in its 4-Star category.
What is covered? Shaw warrants that the surface pile of this Shaw carpet treated with R2X will
remain stain resistant to most household food and beverage substances for seven (7) years in an owneroccupied residence in a proper indoor installation. This Limited Residential Warranty specifically
excludes stains from substances such as hot beverages, bleaches (including acne medication), caustic
chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.
Shaw further warrants that the surface pile of this Shaw carpet treated with R2X will resist soiling by
most common household soil better than comparable untreated nylon carpet for seven (7) years in an
owner-occupied residence in a proper indoor installation. R2X minimizes the retention of common
dirt normally associated with carpet soiling. Proper maintenance and regular vacuuming will reduce
soiling and soil-attracting elements. Note that light-colored carpets will show soiling more readily than
darker colors and requires more frequent maintenance to keep them looking their best.
What Shaw will do if your carpet fails to perform. If your carpet shows signs of permanent
staining from covered substances, or does not resist soiling more effectively than a comparable untreated
carpet, within five years of the date of original installation, Shaw will arrange a credit equal to the cost
of the carpet material only. The credit will apply only to the affected area or room. The credit will be
issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same or
comparable quality. The credit will be good only toward the purchase of new Shaw carpet. There will
be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While carpet bearing the
R2X designation is treated with stain release agents, some staining may still occur,
especially over time and in high-traffic areas. R2X is warranted to provide additional
stain resistant properties to your carpet when compared to an untreated nylon carpet.
R2X will increase your ability to clean up stains, not prevent stains. Depending on
the type of substance causing the stain, removal may require substantial repeated
cleanings, and some stains may not be removable.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs

or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot
substances or other abusive conditions; damage due to the application of improper cleaning
agents; deterioration in appearance not related to staining of pile fibers; fading caused by
sunlight, chemicals, or atmospheric contaminants. This warranty is voided if you fail to follow
recommended carpet care and cleaning instructions described in the Shaw booklet entitled
Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time
that elapses before treatment, the more difficult a stain will be to remove. Further assistance
is available in the Carpet Care and Maintenance booklet or through the Shaw Information
Center at 1-800-441-7429.

Shaw Limited Seven-Year Stain Resistance Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased
a Shaw 4-Star carpet covered under this warranty for your own residential use in an owneroccupied residence.
What is covered? Shaw warrants that your 4-Star carpet will remain stain resistant to most
household food and beverage substances for seven (7) years in an owner-occupied residence in a
proper indoor installation. These carpets are made of either polypropylene or polyester, which
are inherently stain resistant fibers, and do not require the use of a stain resistance treatment.
Exclusions for Polyester. For 4-Star Shaw carpets constructed of polyester, this Limited
Residential Warranty specifically excludes stains from substances such as hot beverage, bleaches
(including acne medication), caustic chemicals, insecticides, paints, plant food, iodine, very
strong dyes, acids, feces, urine and vomit.
What Shaw will do if your carpet fails to perform. If your 4-Star Shaw carpet shows
signs of permanent staining from covered substances, or does not resist soiling more effectively
than a comparable untreated carpet, within seven years of the date of original installation,
Shaw will arrange a credit equal to the cost of the carpet material only. The credit will apply
only to the affected area or room. The credit will be issued to your retailer as a percentage of the
retailers replacement cost of new carpet of the same or comparable quality. The credit will be
good only toward the purchase of new Shaw carpet. There will be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While your Shaw
carpet made of polypropylene or polyester is inherently stain resistant, some
staining may still occur, especially over time and in high-traffic areas. These
carpets will enhance your ability to clean up stains, not prevent stains. Depending
on the type of substance causing the stain, removal may require substantial
repeated cleanings, and some stains may not be removable.
Shaw may, at its sole option, elect to have the affected area of the carpet cleaned professionally.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet
which has been treated after installation with any protective material other than DuPonts
Teflon, especially those which may contain silicone; any carpet in any non-residential use;
any carpet installed on stairs or in bathrooms; any carpet subjected to abnormal abuse; any

carpet exposed to very hot substances or other abusive conditions; damage due to the application of
improper cleaning agents; deterioration in appearance not related to staining of pile fibers; fading
caused by sunlight, chemicals, or atmospheric contaminants. This warranty is voided if you fail to follow
recommended carpet care and cleaning instructions described in the Shaw booklet entitled Carpet
Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw Texturegard Limited Seven-Year Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a carpet
style featuring Shaw TEXTURE-GARD 7-year coverage for your own residential use in an owneroccupied residence.
What is covered? Shaw warrants that this TEXTURE-GARD carpet will not exhibit significant loss
of texture from foot traffic for a period of seven (7) years when used in an owner-occupied residence in
a proper indoor installation.
Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the
Carpet & Rug Institute Residential Installation Standard CRI-105. (Note: Shaw recommends a pad
with a maximum thickness of 7/16 and minimum 6-lb density for optimum performance.) Consult
your retailer for details.
What Shaw will do if your carpet fails to perform. If your TEXTURE-GARD carpet shows
significant loss of texture from foot traffic within seven years of the date of the original installation as a
result of yarn tufts losing their twist, and the carpets appearance cannot be restored, Shaw will arrange
a credit equal to the cost of the carpet material only. The credit will apply only to the affected area or
room. The credit will be issued to your retailer as a percentage of the retailers replacement cost of new
carpet of the same or comparable quality. The credit will be good only toward the purchase of new
Shaw carpet. There will be no cash payment.
(NOTE: The texture of any carpet will change to some degree in heavy traffic areas. Such conditions
constitute normal wear and tear and are not covered by this warranty, which is intended to protect you
from excessive appearance change.)
Areas of Exclusion. Matting and crushing are excluded from this warranty. Improper maintenance
or inadequate care could void all or part of your warranty coverage. Carpet installed outdoors, on stairs
or in bathrooms, or in areas subject to other than ordinary shoe traffic is excluded from this warranty.
Pile distortion or compression caused by furniture, including impressions by legs of furniture, is not
covered by this warranty.

Shaw Seven-Year Limited Softbac Platinum Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
carpet with our patented SoftBac Platinum backing system* for your own residential use in an owneroccupied residence.

What is covered? Shaw warrants that your SoftBac carpet will remain free of wrinkles after installation
for a period of seven (7) years. Carpet must be correctly installed in a proper indoor installation following
the Carpet and Rug Institute Residential Installation Standard CRI-105. Consult your retailer for details.
Exclusions. Matting and crushing, or any change in appearance retention, are excluded from this
warranty. Pile distortion or compression caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.
The coverage period. This warranty coverage runs for seven years from the date your carpet is
installed.
What Shaw will do. If your SoftBac Platinum buckles or wrinkles within the warranty period, Shaw
will pay reasonable labor costs for restretching the affected area. If the carpets appearance cannot be
restored, Shaw will arrange a credit equal to the cost of the carpet material only.
The credit will apply only to the area or room. The credit will be good only toward the purchase of new
Shaw carpet. There will be no cash payment.
*Purchasers of the original SoftBac backing system are also protected under the terms of this warranty.

Shaw Limited Seven-Year No Pull/No Run/No Edge Ravel Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
Industries carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw Industries warrants that this Shaw carpet will not pull and run, a condition
often called zippering, or edge ravel for seven (7) years when used in an owner-occupied residence in a
proper indoor installation. Zippering is defined as the condition in which carpet loops pull loose from
the surface, much like a run in a pair of hose. Edge ravel occurs when tufts pull loose at carpet seams.
NOTE: Seam sealer must be used to validate the edge ravel warranty.
Proper installation requires following the Carpet & Rug Institute Residential Installation Standard CRI105. Consult your retailer for details.
What Shaw will do if your carpet fails to perform. If your Shaw carpet shows zippering or edge
ravel within seven years of the date of the original installation, Shaw Industries will arrange a credit
equal to the cost of the carpet material only. The credit will apply only to the affected area or room.
The credit will be issued to your retailer as a percentage of the retailers replacement cost of new carpet
of the same or comparable quality. The credit will be good only toward the purchase of new Shaw
Industries carpet. There will be no cash payment.
Areas of Exclusion. Damage from pets and picks and pulls caused by sharp objects, such as spiked
heels and improperly maintained vacuum cleaners, are excluded from this warranty.
Carpet installed outdoors, on stairs or in bathrooms, or in areas subject to other than ordinary shoe
traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.

Shaw Limited Seven-Year No Edge Ravel Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
Industries carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw Industries warrants that this Shaw carpet will not edge ravel for seven (7)
years when used in an owner-occupied residence in a proper indoor installation. Edge ravel occurs when
tufts pull loose at carpet seams. NOTE: Seam sealer must be used to validate this warranty.
Proper installation requires following the Carpet & Rug Institute Residential Installation Standard CRI105. Consult your retailer for details.
What Shaw will do if your carpet fails to perform. If your Shaw carpet shows edge ravel within
five years of the date of the original installation, Shaw Industries will arrange a credit equal to the cost
of the carpet material only. The credit will apply only to the affected area or room. The credit will be
issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same or
comparable quality. The credit will be good only toward the purchase of new Shaw Industries carpet.
There will be no cash payment.
Areas of Exclusion. Damage from pets and picks and pulls caused by sharp objects, such as spiked
heels and improperly maintained vacuum cleaners, are excluded from this warranty.
Carpet installed outdoors, on stairs or in bathrooms, or in areas subject to other than ordinary shoe
traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.

SHAW 5-STAR WARRANTIES


Shaw 10-Year Limited Quality Assurance Warranty

We at Shaw are so confident of the qualify of our carpets that we provide you with this 10-Year Limited
Quality Assurance Warranty. This assurance of quality comes to you from the worlds largest producer
of carpet.
Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
5-Star carpet for your own residential use in an owner-occupied residence.
What is covered? This warranty covers manufacturing defects that could occur in any Shaw 5-Star
carpet. By manufacturing defect we mean any defect in material or workmanship.
Carpet must be correctly installed in a proper indoor installation using a pad that meets FHA/HUD
requirements, following the Carpet and Rug Institute Residential Installation Standard CRI-105.
Consult your retailer for details.
Exclusions. Matting and crushing, or any change in appearance retention, are not manufacturing
defects and are excluded from this warranty. Pile distortion or compression caused by furniture, including
impressions left by legs of furniture, is not covered by this warranty.
Fading caused by sunlight, chemicals, or atmospheric contaminants is excluded from this warranty.

The coverage period. This warranty coverage runs for five years from the date your carpet is installed.
What Shaw will do.
Shaw will offer credit equal to the cost of
If your carpet proves
defective during: the carpet material only:
the 1st year 100%
the 2nd year 100%
the 3rd year 80%
the 4th year
70%
the 5th year 60%
the 6th year 50%
the 7th year 40%
the 8th year 30%
the 9th year 20%
the 10th year 10%
The credit will apply only to the affected area or room. The credit will be issued to your retailer as a
percentage of the retailers replacement cost of new carpet of the same or comparable quality. The
credit will be good only toward the purchase of new Shaw carpet. There will be no cash payment.
Shaw reserves the right to repair the defective area in question if restoration is practical. In such cases,
repair will be effected in lieu of carpet replacement, at the discretion of Shaw.
Labor charges. During the first year of coverage under this warranty, Shaw will arrange for a credit
to your retailer for reasonable labor charges to repair or replace defective areas such as any of the
following specific manufacturing defects are involved: excessive fuzing, carpet tufts pulling out, crocking,
fading or delamination.
Shaw will not provide credit for labor charges for appearance-related manufacturing defects that should
have been detected before or during installation, such as missing tufts, dye spots, tears, loose backing,
etc.
Pile distortion or roll crush is a temporary, correctable problem which is not considered a manufacturing
defect.

Shaw R2X Limited Ten-Year Stain and Soil Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
carpet treated with R2X for your own residential use in an owner-occupied residence. This five-year
warranty applies to Shaw carpets in its 5-Star category.
What is covered? Shaw warrants that the surface pile of this Shaw carpet treated with R2X will
remain stain resistant to most household food and beverage substances for ten (10) years in an owneroccupied residence in a proper indoor installation. This Limited Residential Warranty specifically
excludes stains from substances such as hot beverages, bleaches (including acne medication), caustic
chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.
Shaw further warrants that the surface pile of this Shaw carpet treated with R2X will resist soiling
by most common household soil better than comparable untreated nylon carpet for ten (10) years in an

owner-occupied residence in a proper indoor installation. R2X minimizes the retention of common
dirt normally associated with carpet soiling. Proper maintenance and regular vacuuming will reduce
soiling and soil-attracting elements. Note that light-colored carpets will show soiling more readily than
darker colors and requires more frequent maintenance to keep them looking their best.
What Shaw will do if your carpet fails to perform. If your carpet shows signs of permanent
staining from covered substances, or does not resist soiling more effectively than a comparable untreated
carpet, within five years of the date of original installation, Shaw will arrange a credit equal to the cost
of the carpet material only. The credit will apply only to the affected area or room. The credit will be
issued to your retailer as a percentage of the retailers replacement cost of new carpet of the same or
comparable quality. The credit will be good only toward the purchase of new Shaw carpet. There will
be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While carpet bearing the
R2X designation is treated with stain release agents, some staining may still occur,
especially over time and in high-traffic areas. R2X is warranted to provide additional
stain resistant properties to your carpet when compared to an untreated nylon carpet.
R2X will increase your ability to clean up stains, not prevent stains. Depending on
the type of substance causing the stain, removal may require substantial repeated
cleanings, and some stains may not be removable.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs
or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or
other abusive conditions; damage due to the application of improper cleaning agents; deterioration in
appearance not related to staining of pile fibers; fading caused by sunlight, chemicals, or atmospheric
contaminants. This warranty is voided if you fail to follow recommended carpet care and cleaning
instructions described in the Shaw booklet entitled Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw Limited Ten-Year Stain Resistance Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
5-Star carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw warrants that your 5-Star carpet will remain stain resistant to most household
food and beverage substances for ten (10) years in an owner-occupied residence in a proper indoor
installation. These carpets are made of either polypropylene or polyester, which are inherently stain
resistant fibers, and do not require the use of a stain resistance treatment, such as Shaw R2X.
Exclusions for Polyester. For 5-Star Shaw carpets constructed of polyester, this Limited Residential
Warranty specifically excludes stains from substances such as hot beverage, bleaches (including acne
medication), caustic chemicals, insecticides, paints, plant food, iodine, very strong dyes, acids, feces,
urine and vomit.

What Shaw will do if your carpet fails to perform. If your 5-Star Shaw carpet shows signs of
permanent staining from covered substances, or does not resist soiling more effectively than a comparable
untreated carpet, within ten years of the date of original installation, Shaw will arrange a credit equal
to the cost of the carpet material only. The credit will apply only to the affected area or room. The
credit will be issued to your retailer as a percentage of the retailers replacement cost of new carpet of
the same or comparable quality. The credit will be good only toward the purchase of new Shaw carpet.
There will be no cash payment.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. While your Shaw carpet
made of polypropylene or polyester is inherently stain resistant, some staining may
still occur, especially over time and in high-traffic areas. These carpets will enhance
your ability to clean up stains, not prevent stains. Depending on the type of substance
causing the stain, removal may require substantial repeated cleanings, and some stains
may not be removable.
Shaw may, at its sole option, elect to have the affected area of the carpet cleaned professionally.
Further Exclusions. This Limited Residential Warranty also specifically excludes: any carpet which
has been treated after installation with any protective material other than DuPonts Teflon, especially
those which may contain silicone; any carpet in any non-residential use; any carpet installed on stairs
or in bathrooms; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or
other abusive conditions; damage due to the application of improper cleaning agents; deterioration in
appearance not related to staining of pile fibers; fading caused by sunlight, chemicals, or atmospheric
contaminants. This warranty is voided if you fail to follow recommended carpet care and cleaning
instructions described in the Shaw booklet entitled Carpet Care and Maintenance.
Treatment of the affected area should begin immediately upon discovery. The more time that elapses
before treatment, the more difficult a stain will be to remove. Further assistance is available in the
Carpet Care and Maintenance booklet or through the Shaw Information Center at 1-800-441-7429.

Shaw Texturegard Limited Ten-Year Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a carpet
style featuring Shaw TEXTURE-GARD 10-year coverage for your own residential use in an owneroccupied residence.
What is covered? Shaw warrants that this TEXTURE-GARD carpet will not exhibit significant loss
of texture from foot traffic for a period of ten (10) years when used in an owner-occupied residence in
a proper indoor installation.
Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the
Carpet & Rug Institute Residential Installation Standard CRI-105. (Note: Shaw recommends a pad
with a maximum thickness of 7/16 and minimum 6-lb density for optimum performance.) Consult
your retailer for details.
What Shaw will do if your carpet fails to perform. If your TEXTURE-GARD carpet shows
significant loss of texture from foot traffic within ten years of the date of the original installation as a
result of yarn tufts losing their twist, and the carpets appearance cannot be restored, Shaw will arrange
a credit equal to the cost of the carpet material only. The credit will apply only to the affected area or

room. The credit will be issued to your retailer as a percentage of the retailers replacement cost of new
carpet of the same or comparable quality. The credit will be good only toward the purchase of new
Shaw carpet. There will be no cash payment.
(NOTE: The texture of any carpet will change to some degree in heavy traffic areas. Such conditions
constitute normal wear and tear and are not covered by this warranty, which is intended to protect you
from excessive appearance change.)
Areas of Exclusion. Matting and crushing are excluded from this warranty. Improper maintenance
or inadequate care could void all or part of your warranty coverage. Carpet installed outdoors, on stairs
or in bathrooms, or in areas subject to other than ordinary shoe traffic is excluded from this warranty.
Pile distortion or compression caused by furniture, including impressions by legs of furniture, is not
covered by this warranty.

Shaw Ten-Year Limited Softbac Platinum Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
carpet with our patented SoftBac Platinum backing system* for your own residential use in an owneroccupied residence.
What is covered? Shaw warrants that your SoftBac carpet will remain free of wrinkles after installation
for a period of ten (10) years. Carpet must be correctly installed in a proper indoor installation following
the Carpet and Rug Institute Residential Installation Standard CRI-105. Consult your retailer for details.
Exclusions. Matting and crushing, or any change in appearance retention, are excluded from this
warranty. Pile distortion or compression caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.
The coverage period. This warranty coverage runs for ten years from the date your carpet is installed.
What Shaw will do. If your SoftBac Platinum buckles or wrinkles within the warranty period, Shaw
will pay reasonable labor costs for restretching the affected area. If the carpets appearance cannot be
restored, Shaw will arrange a credit equal to the cost of the carpet material only.
The credit will apply only to the area or room. The credit will be issued to your retailer toward the
retailers replacement cost of new carpet of the same or comparable quality. The credit will be good
only toward the purchase of new Shaw carpet. There will be no cash payment.
*Purchasers of the original SoftBac backing system are also protected under the terms of this warranty.

Shaw Limited Ten-Year No Pull/No Run/No Edge Ravel Warranty


Who is covered? This warranty protects you, the original purchaser, if you have purchased a Shaw
Industries carpet covered under this warranty for your own residential use in an owner-occupied residence.
What is covered? Shaw Industries warrants that this Shaw carpet will not pull and run, a condition
often called zippering, or edge ravel for ten (10) years when used in an owner-occupied residence in a
proper indoor installation. Zippering is defined as the condition in which carpet loops pull loose from

the surface, much like a run in a pair of hose. Edge ravel occurs when tufts pull loose at carpet seams.
NOTE: Seam sealer must be used to validate the edge ravel warranty.
Proper installation requires following the Carpet & Rug Institute Residential Installation Standard CRI105. Consult your retailer for details.
What Shaw will do if your carpet fails to perform. If your Shaw carpet shows zippering or edge
ravel within ten years of the date of the original installation, Shaw Industries will arrange a credit equal
to the cost of the carpet material only. The credit will apply only to the affected area or room. The credit
will be issued to your retailer as a percentage of the retailers replacement cost of new carpet of the
same or comparable quality. The credit will be good only toward the purchase of new Shaw Industries
carpet. There will be no cash payment.
Areas of Exclusion. Damage from pets and picks and pulls caused by sharp objects, such as spiked
heels and improperly maintained vacuum cleaners, are excluded from this warranty.
Carpet installed outdoors, on stairs or in bathrooms, or in areas subject to other than ordinary shoe
traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of
furniture, is not covered by this warranty.

Shaw 30-Day Customer Satisfaction Warranty


Shaw warrants that we will replace any of its 5-Star carpet styles within 30 days of the date of installation
if you are not completely satisfied. The replacement will be of a Shaw carpet of comparable or greater
value; the customer agrees to pay the retailer the difference in cost of replacement of products of greater
value. All labor charges involved in replacing your carpet, including furniture moving, electrical and data
hook-ups, and take-up of your original carpet selection, will be your responsibility.
Your Shaw 5-Star carpet must not have been improperly installed, abused, or damaged. Installation
must be in an owner-occupied residence; commercial use is excluded. Claims must be personally
inspected by a Shaw dealer. Prior to replacement, a claim report must be completed and submitted to
Shaw Industries.
Claims under this warranty will not be considered for carpet sold as second quality or used, or carpet
sold at discontinued pricing or inventory sold as excess (discounted). Replacement under the 30-Day
Total Satisfaction Warranty is limited to one replacement per original carpet purchase.

HOMEOWNER OBLIGATIONS UNDER THE SHAW WARRANTIES


What you must do. In order to maintain and protect your coverage under the terms of these
warranties, you must do the following:
1. Keep proof of purchase in the form of a bill, invoice, statement, or this completed warranty brochure
from your Shaw retailer, showing the price you paid for the carpet, excluding pad and labor.
2. Install your carpet according to the guidelines outlined in the Carpet and Rug Institute Residential
Installation Standard CRI-105, and maintain your carpet according to the recommendations described
in the Shaw Carpet Care and Maintenance booklet.

3. Be able to show proof of periodic cleaning by hot-water extraction (commonly called steam
cleaning) by a professional cleaning service or a do-it-yourself system, using equipment certified under
the Carpet and Rug Institutes Seal of Approval program. Visit www.carpet-rug.org for a listing of
approved products.
NOTE: Effective January 1, 2008, professional service must be performed by an IICRC (Institute of
Inspection, Cleaning and Restoration Certification) certified firm.* You may contact the IICRC at
1-800-835-4624 for information.
A bill, invoice, or statement showing cleaning service (or do-it-yourself equipment rental) with
descriptions will serve as proof. A minimum of one cleaning every two years is required. Depending
on the level of traffic, family size, soil conditions adjacent to the home, and other circumstances, more
frequent cleaning may be advisable. Please refer to the cleaning recommendations contained in the
Shaw Carpet Care and Maintenance booklet.
*IICRC has two classifications of certification for carpet cleaning professionals. First is the Certified Technician, who is an
individual who has been trained and passed an exam for certification. The other is the Certified Firm designation, which
is a company which has a business license, carries liability insurance, workmans compensation insurance, and employs
Certified Technicians. Shaw Industries feels that our customers are better served and protected by IICRC Certified Firms.
Although steam cleaning is a homeowner obligation, it is also a procedure that will keep your carpet
looking its best and extend its useful life.
Routine spot removal research has shown that many products sold for do-it-yourself spot removal
clean poorly and their residues attract soil on the cleaned area rapidly afterward. The Carpet and Rug
Institutes Seal of Approval program tests and certifies products that meet stringent standards and thus
clean effectively, without damage to your carpet.

LIMITATIONS ON YOUR SHAW WARRANTIES


Non-transferability. These Shaw warranties are extended only to the original purchaser and are not
transferable.
First quality products. Warranties are not applicable to carpet sold as second quality or used, or
carpet sold at discontinued pricing or inventory sold as excess (discounted).
Improper installation. Improper installation can cause problems with your carpet. To ensure proper
installation, your carpet should be installed in accordance with the Carpet and Rug Institute Residential
Installation Standard CRI-105. Consult your floor covering retailer for details. We are not responsible
for any defects caused by improper installation. Examples are wrinkling due to insufficient stretch, loss
of tufts due to improper seaming, and/or damage to the backing system.
Improper maintenance or inadequate care. Your carpet requires routine maintenance. Please
follow the recommendations described in the Shaw Carpet Care and Maintenance booklet. We are
not responsible for damage to your carpet caused by improper maintenance or inadequate care, which
could void all or part of your warranty coverage.
Accidents, abuse, or abnormal wear. Your Shaw warranties do not cover damage resulting
from accidents or abuse such as staining, soiling, burning, flooding, cutting, and damage caused by

pets. Staining from common household food and beverage substances is covered under the Shaw stain
warranties or similar warranties from fiber or chemical manufacturers.
Pad failure. Deterioration of the padding can cause problems with your carpet. We are not responsible
for any defects caused by failure of the carpet pad. Please see the pad manufacturers warranty statement
for more information. NOTE: Shaw recommends a pad with a maximum thickness of 7/16 and
minimum 6-lb density for optimum performance. Firmer, thinner pads generally perform better.
Problems with moisture. Your Shaw warranties do not cover problems caused by wetting or the
persistence of excessive moisture. For immediate assistance, contact a certified water damage restoration
specialist. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) maintains a
registry of trained, certified specialists: call 1-800-835-4624.
Changes in carpet color. Your Shaw warranties do not cover changes in carpet color resulting from
external causes, such as fading due to sunlight or spills of household chemicals and other non-food and
non-beverage substances.
Differences from samples. Your Shaw warranties do not cover minor and normal differences
between the color of the retail store sample and the color of the actual carpet.
Replacement of discontinued carpet. If your carpet has been discontinued and replacement is
necessary under the terms of your Shaw warranty, Shaw will offer a substitute carpet of comparable
quality.
Geographic locale. These warranties apply only in the United States and Canada.
Consequential or incidental damages. WE EXCLUDE AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE WARRANTIES. By this we mean any loss,
expense, or damage other than to the carpet itself that may result from a defect in the carpet.

IMPLIED WARRANTIES
NO IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, EXTEND BEYOND THE FIVE-, SEVEN-, OR
TEN-YEAR TERMS OF THE WRITTEN SHAW INDUSTRIES WARRANTIES. By implied
warranties we mean ones that the law presumes to have been given by the seller even though they arent
set out in writing.
PLEASE NOTE: Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may
not apply to you.
YOU HAVE LEGAL RIGHTS UNDER THIS WARRANTY. These warranties give you specific legal
rights, and you may also have other rights which vary from state to state. Except for these rights, the
remedies provided under this warranties state the limit of Shaw Industries responsibilities.

HOW TO MAKE A CLAIM


Shaw Warranty Service
If you think there is a defect in your carpet that is covered by one of the Shaw warranties, you must
notify, in writing, the Shaw retailer who sold you the carpet. Include a copy of the invoice or receipt for
the carpet and describe the problem as fully as possible. If you are unable to contact your retailer or do
not receive satisfaction, write:
Shaw Industries, Financial Services
P.O. Box 40
Mail Drop 026-04
Dalton, GA 30722-0040
Or, if it is more convenient, call us on the toll-free Shaw Information Center line at 1-800-441-7429.
Please identify yourself as a Shaw carpet owner.
Other Warranty Service. If you have a claim against any other manufacturer who has an applicable
warranty on a Shaw carpet, please contact them directly for information on filing a claim. Ask your
Shaw retailer for any other warranty statement that may apply to your Shaw carpet when you make
your purchase.
Let Us Help. The Shaw Information Center provides information about proper installation and
maintenance of your Shaw carpet. Much of this information is included in this booklet. If you need
additional information, call the Shaw Information Center at 1-800-441-7429.

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CONGRATULATIONS! . . . and thank you for your recent


purchase of one of the fine products from CertainTeed Roofing. Since 1904,
CertainTeed has been producing quality roofing products that provide longlasting beauty and protection for homes of every size, style and age. For
over 100 years, the basis for our name, Quality made certain, satisfaction
guaranteed, has been our ongoing philosophy.
Your CertainTeed roofing warranty fully explains how CertainTeed
supports its products with the strongest warranty protection available. It is
important that you read the warranty section of this brochure. The warranty
lists the specific CertainTeed asphalt shingle products that are covered and
the period of time for which they are covered. Take the time to understand
how CertainTeed protects your purchase by standing behind our products.

SURESTART PROTECTION. Because CertainTeed


roofing products are manufactured to the highest quality standards, we
confidently include the additional assurance of SureStart protection with
all CertainTeed shingles. SureStart provides the strongest protection you can get
in the vital early years of your new roof.
Simply put, if a manufacturing defect is discovered during the SureStart
period, CertainTeed will provide reimbursement of 100% of the reasonable cost
of the shingles and labor to repair the defective shingles or apply new shingles
to replace the defective shingles (exclusive of costs of tear-off, metal work and
disposal). SureStart protection begins on the date of application and is not
prorated or otherwise reduced during the SureStart period.
See below - SureStart Protection - for further details. SureStart protection
does not extend to any shingles applied to any non-ventilated or inadequately
ventilated roof deck systems, except as stated.

TRANSFERABILITY. The warranty for CertainTeed shingles is


transferable by the original property owner/consumer to first subsequent owner.
If transferred during the products SureStart period, the warranty for the new
owner is the same as it would have been for the original owner, except for products with lifetime warranty periods where the duration of the transferred warranty will be 50 years measured from the beginning of the SureStart period. If
the warranty is transferred after the SureStart period has elapsed, the duration
of the transferred warranty is limited to no more then two years from the date
of real estate title transfer. See Transferability and Transfers During/After the
SureStart Period -for further details.

LIMITED, PRORATED AND TRANSFERABLE


WARRANTY. This warranty covers asphalt shingle products listed in
Table 1, sold only in the United States of America, its territories and Canada.

What and Who is Covered and for How Long? CertainTeed warrants to the original property owner/consumer that, when subject to normal and
proper use, its shingles will be free from manufacturing defects for the length of time specified in Table 1 and that CertainTeed will pay to repair, replace or clean, at its option, any shingles
CertainTeed determines are defective under the terms of this Limited Warranty. In the event of repair, replacement or cleaning pursuant to the terms of this Limited Warranty, the
warranty applicable to the original shingles shall apply to the repaired, replaced or cleaned shingles and will extend for the balance of the original warranty period.
The Lifetime warranty period offered for certain shingles in Table 1 is only available to individual homeowners. The warranty period for shingles installed on premises not used by
individual homeowners as their residence is limited to 50 years following the installation of the shingles. All other structures and property owners (e.g. corporations, governmental agencies,
partnerships, trusts, religious organizations, schools, condominiums, homeowneer associations or cooperative housing arrangements, apartment buildings, and any other type of building
or premises not owned by individual homeowners) are limited to a 50-year warranty period.

SureStart Protection. All of CertainTeeds shingle products are covered by SureStart protection. Under this warranty feature, CertainTeed, at no charge, will pay
to repair or replace, at its option, any shingles CertainTeed determines are defective during the SureStart period. Note: Wind warranty and algae warranty are covered separately as
described. The SureStart period begins on the date of application and terminates following the period specified in Table 1. CertainTeeds maximum liability under SureStart is equal to
the reasonable cost of shingles and labor to replace or repair the defective shingles. Roof tear-off, metal work, flashing and disposal expenses, and other costs or expenses incurred during
such repair or replacement are not covered or reimbursed by this Limited Warranty, except for products with Lifetime warranty periods, for which CertainTeeds maximum liability also
includes the cost of roof tear-off and disposal.
SureStart protection does not extend to any shingles applied to non-ventilated or inadequately ventilated roof deck systems as determined by CertainTeed, except as stated.
CertainTeeds maximum contribution toward the cost of repairing or replacing defective shingles applied to a non-ventilated or inadequately ventilated roof deck system is calculated
using the Maximum Material Liability After SureStart Period figure specified in Table 1, less 1/120th of that amount multiplied by the number of months from the start of the warranty
period to the date when CertainTeed determines the shingles are defective. Labor costs, roof tear-off, metal work, flashing and disposal expenses, and other costs or expenses incurred
during such repair or replacement are not covered or reimbursed by this Limited Warranty.
In instances in which CertainTeed, under the terms of this warranty, has agreed to pay the reasonable cost of labor required to repair or replace defective shingles, CertainTeed will
provide reimbursement only upon receipt of a copy of the contractors invoice or other written evidence of the completion of such work which CertainTeed, in its sole discretion, deems
acceptable.

Table 1
Warranty SureStart Wind Algae
Maximum Reduction

Period
Period Warranty Resistant
Material
Figure

MPH
Warranty
Liability After
Per
Period**
SureStart Period
Month
Product
10 YEARS
110
15
$140/Square
1/600*
GRAND MANOR
LIFETIMEa
10 YEARS
110
15
$130/Square
1/600*
CENTENNIAL SLATE
LIFETIMEa
10 YEARS
110
15
$110/Square
1/600*
CARRIAGE HOUSE
LIFETIMEa
10 YEARS
110
15
$140/Square
1/600*
PRESIDENTIAL SHAKE TL (& AR)
LIFETIMEa
10 YEARS
110
15
$120/Square
1/600*
LANDMARK TL (& AR)
LIFETIMEa
(& IMPACT RESISTANT) ***
10 YEARS
110
15
$95/Square
1/600*
PRESIDENTIAL SHAKE (& AR)
LIFETIMEa
(& IMPACT RESISTANT) ***
10 YEARS
90
10xxx
$55/Square
1/600*
LANDMARK PREMIUM/
LIFETIMEa
ARCHITECT 80 (& AR)
10 YEARS
90
10
$55/Square
1/600*
LANDMARK WOODSCAPE PREMIUM
LIFETIMEa
10 YEARS
90
10xxx
$55/Square
1/600*
LANDMARK SOLARIS
LIFETIMEa
5 YEARS
110
10
$55/Square
1/600*
INDEPENDENCE (& AR)
LIFETIMEa
LANDMARK SPECIAL
50 YEARS
5 YEARS
90
10
$55/Square
1/600
HATTERAS
40 YEARS
10 YEARS
110
10
$55/Square
1/480
LANDMARK PLUS (& AR)
40 YEARS
7 YEARS
80
10
$45/Square
1/480
LANDMARK CANADA AR
40 YEARS
5 YEARS
80
10
$45/Square
1/480
XT 30 (& AR) (& IMPACT RESISTANT)***
30 YEARS
5 YEARS
70
10
$35/Square
1/360
30 YEARS
5 YEARS
70
10
$40/Square
1/360
LANDMARK (& AR)
LANDMARK WOODSCAPE
30 YEARS
5 YEARS
70
10
$40/Square
1/360
XT 25 (& AR)
25 YEARS
5 YEARS
60
10
$30/Square
1/300
CT20
20 YEARS
3 YEARS
60
10
$25/Square
1/240
ANY SHINGLES APPLIED TO ANY
10 YEARS
N/A
N/A
N/A
See Above
1/120
INADEQUATELY VENTILATED ROOF DECK
*The Lifetime Warranty period is only available to individual homeowners. The warranty period for shingles installed on premises not used by individual homeowners as their residence is limited to 50 years following the installation of
the shingles. All other structures and property owners (e.g., corporations, governmental agencies, partnerships, trusts, religious organizations, schools, condominiums, homeowner associations or cooperative housing arrangements, apartment
buildings, and any other type of building or premises not owned by individual homeowners) and Limited Warranty transferees are limited to a 50-year warranty period.
* For Grand Manor, Centennial Slate, Carriage House, Presidential Shake TL, Landmark TL, Landmark TL (Impact Resistant and AR), Presidential Shake, Presidential Shake (Impact Resistant and AR), Landmark Solaris,
Landmark Premium, Landmark Woodscape Premium and Independence, at the completion of the 40th year the reduction figure will remain at 480/600, or 20% of the total maximum liability.
** Algae Resistant Warranty period is only for the Algae Resistant (AR) version of the pertinent shingle.
xxx Algae Resistant Warranty for the product is 15 years in Hawaii.
*** CertainTeed warrants that its Landmark TL (Impact Resistant), Landmark Special, Presidential Shake (Impact Resistant) and XT 30 (Impact Resistant) shingles comply with UL 2218 Impact Resistance of Prepared Roof
Covering Materials test criteria at time of manufacture.
For details of warranty coverage for shingles installed on inadequately ventilated roof decks on both residential and commercial buildings, see provisions under Inadequately Ventilated and Non-Ventilated Decks.
Wind warranty upgrade Landmark Canada, Landmark Premium, Landmark Special, Landmark Plus, Landmark Solaris, Landmark TL and Landmark Woodscape Premium roof shingles are warranted to resist blow-off due to
wind velocities, including gusts, up to a maximum of 130 miles per hour during the first ten (10) years; Landmark (and AR) and Landmark Woodscape roof shingles are warranted to resist blow-off due to wind velocities, including gusts
up to a maximum of 110 mph during the first five (5) years of the warranty, provided all of the following conditions are met:

The Certainteed shingles are not applied over existing roof shingles (roof-overs are not permitted).

CertainTeed Swiftstart starter shingles are installed along the roof eaves and rakes (Note: In Florida, CertainTeed will waive the requirement of applying Swiftstart starter shingles along the roof rake if all of the following
conditions are met. The applicable building code requires that asphalt roof shingles be embedded in an 8 inch wide bed of asphalt roofing cement applied along the roof rake edges. And, the Landmark Series shingles
are installed and embedded in an 8 inch wide bed of asphalt roofing cement along the roof rake edges in accordance with the code. In the CertainTeed Northeast Region, Universal 7 inch starter shingles can be installed
in place of Swiftstart as indicated for all named products except Landmark Special, Landmark Solaris, and Landmark TL).

Certainteed Shadow Ridge or Mountain Ridge hip and ridge accessory products are installed as cap shingles.

Wind warranty for XT 30 (& AR) (& Impact Resistant) for the Northwest region is 80 mph. Wind warranty is 100 mph in Hawaii and Alaska only.

Flintlastic SA (Self-Adhering) System. For low slope residential roofing projects less than 2000 square feet (20 squares), CertainTeed offers a limited

roof membranes warranty as follows: A 10-year warranty duration on a single ply of Flintlastic SA Cap sheet over a primed plywood roof deck or a 12-year warranty duration for a
two-ply system consisting of a Flintlastic SA Nail Base and a Flintlastic SA Cap sheet, provided the Flintlastic products were applied in accordance with CertainTeeds current installation
instructions published at the time of installation.
CertainTeed warrants the roof membrane, subject to the following terms, conditions, limitations, and exclusions, for the duration specified above from the date of completion of the roof
membrane installation. If during the duration of this Limited Warranty, a manufacturing defect in the roof membrane causes a leak, CertainTeed or its designated roofing contractor will, at
CertainTeeds sole discretion, repair or replace the roof membrane materials only as necessary to restore it to a watertight condition.
Only manufacturing defects in the roof membrane that cause leaks are covered by this Limited Warranty. CertainTeeds MAXIMUM LIABILITY during the first year of this warranty
is the original cost of the CertainTeed membrane materials only. After the first year, CertainTeeds maximum liability is the original cost of the CertainTeed materials used on the roof
reduced by a 8.3% for 12-year warranty and 10% for 10-year warranty during each subsequent year, less any costs previously incurred by CertainTeed for repair or replacements.
Roof components which are not part of the roof membrane and hence not covered by this Limited Warranty include, but are not limited to, the following: Underlying roof deck,
insulation, vapor retarders, fasteners, metal work, drains, pitch pans, expansion joints, skylights, vents, plastic accessories, any flashing, decorative or reflective coating, surfacing and/or
any aggregates. In no event, however, will CertainTeed be responsible for any costs related to the removal or abatement of any asbestos present in any existing roof system to which the
CertainTeed roof membrane is applied.

Beyond SureStart Protection. If CertainTeed determines its shingles are defective after the SureStart period, CertainTeeds maximum contribution toward the
cost of repairing or replacing defective shingles will be calculated using the Maximum Material Liability After SureStart Period figure specified in Table 1, less the Reduction Figure Per
Month for the number of months from the start of the warranty period to the date when CertainTeed determines the shingles are defective. Labor costs, roof tear-off, metal work, flashing
and disposal expenses, and other costs or expenses incurred during such repair or replacement are not covered or reimbursed by this Limited Warranty.
Transferability. This Limited Warranty is transferable, but only by the original property owner/consumer to the first subsequent property owner. After the Limited Warranty
has been transferred once, it is no longer transferable. The warranty transfer is only effective if the subsequent property owner provides written notice of the transfer to CertainTeed within
sixty (60) days from the real estate title transfer date. (Notice must be sent to CertainTeed Roofing, Technical Services Department, 1400 Union Meeting Road, Blue Bell, PA 19422).
Transfers During the SureStart Period. If this Limited Warranty is transferred during the producings SureStart period, the warranty for the new owner is
the same as it would have been for the original owner, except for products with Lifetime warranty periods where the duration of the transferred warranty will be 50 years measured from
the beginning of the SureStart period (i.e. the date of installation), and the remaining period of SureStart protection will be available to the subsequent property owner.

Transfers After the SureStart Period. If this Limited Warranty is transferred by the original property owner/ consumer after the SureStart period, the
warranty following the transfer will be limited to two (2) years from the date of real estate title transfer. The warranty obligation will be calculated as explained in the section Beyond
SureStart Protection.
Limitations. This Limited Warranty does not provide protection against, and CertainTeed will have no liability for, any failure, defect or damage caused by situations and events

beyond normal exposure conditions, including but not limited to:


Winds, including gusts, greater than the Wind Warranty MPH in Table 1, lightning, hurricanes, tornado, hailstorm, earthquake, fire, explosion, flood or falling objects.
Distortion, cracking or other failure or movement of: the base material over which the shingles are applied, the roof deck, or the walls or foundation of the building itself.
Damage caused by structural changes, alterations or additions, or by the installation of equipment (such as, but not limited to, aerials, signs or air-conditioning equipment) to the building
after the original shingles have been applied.
Shading, stains or discoloration to the shingles arising from outside sources such as, but not limited to, algae (unless blue-green algae as described in the section titled Limited Algae
Warranty), fungus, moss, lichens or other vegetation, mold or mildew growth, or paints, chemicals or other similar materials.
Misuse, abuse, neglect, or improper transportation, handling or storage of the shingles.
Installation of the shingles over non-approved roof decks as more fully explained in CertainTeeds installation instructions published at the time of original installation.
Damage caused by improper installation or installation not in accordance with CertainTeeds installation instructions published at the time of original installation.
Damage to the shingles, the roof deck or the structure caused by ice backup or ice damming.
Vandalism or acts of war.
Any other cause not a result of a manufacturing defect in the shingles.
Mold and mildew are functions of environmental conditions and are not manufacturing defects. As such, mold and mildew are not covered by this Limited Warranty or any implied
warranty.
CertainTeed reserves the right to discontinue or modify any of its products, including the color of its shingles, and shall not be liable as a result of such discontinuance or modification,
nor shall CertainTeed be liable in the event replacement material varies in color in comparison to the original product as a result of normal weathering. If CertainTeed replaces any
material under this warranty, it may substitute products designated by CertainTeed to be of comparable quality or price range in the event the product initially installed has been
discontinued or modified.

Inadequately Ventilated and Non-Ventilated Decks. Any shingles applied to inadequately ventilated or non-ventilated decks, other than the
singles and deck systems described in the section titled Insulated Decks and Radiant Barriers, are subject to a reduced limited warranty period of ten (10) years and do not qualify for
SureStart Protection. SureStart Protection and the Warranty Period applicable to the single are available in Certainteed determines that the shingle damage was caused exclusively by a
manufacturing defect that is unrelated to the inadequate roof system ventilation.

Insulated Decks and Radiant Barriers. CertainTeeds Limited Warranty, including SureStart Protection, will remain in force when its fiberglass shingles are
applied to roof deck assemblies where foam insulation is prefabricated into the roof deck system (often called nailboard insulation), where insulation is installed beneath an acceptable
roof deck system, or where radiant barriers are installed, with or without ventilation, directly below the deck. Acceptable roof deck surfaces must consist of at least 3/8 thick plywood
or 7/16 thick Oriented Strand Board (OSB) and slopes must be 2:12 or greater. If a different deck surface material will be utilized, please contact CertainTeeds Technical Services
Department for assistance. (See the following important restrictions.)
The design professional is responsible for ensuring: 1) the proper quality and application of the insulation and/or radiant barrier, 2) the provision of adequate structural ventilation
and/or vapor retarders as determined to be necessary, and 3) that all local codes are met (particularly taking into account local climate conditions). Special attention must be taken if
cellular foam, fiberglass, cellulose insulation or other highly permeable insulation will be used in an unventilated system, or if the insulation/rafter or insulation/joist planes may create an
air leak that could lead to moisture transmission and condensation problems. All these important factors and decisions, while not the responsibility of CertainTeed, are critical to assure
proper deck system performance.
Ventilated Nail-Base Roof Insulation. Ventilated Nail-Based Roof Insulation products (e.g. Flint Board CV) are made of rigid insulation (typically foam
board) and another layer of material that provides air space above the insulation and below the nailable deck (which is typically at least 7/16 thick OSB or 3/8 thick plywood). These
products can provide soffit-to-ridge ventilation, and if installed in accordance with the deck manufacturers instructions to achieve sufficient ventilation, will not reduce the scope or length
of CertainTeeds Limited Warranty coverage.
Limited Algae Warranty. Blue-green algae, which is commonly but incorrectly called fungus, can create unsightly streaking on shingles. CertainTeed warrants
that the Algae-Resistant (AR) versions of Grand Manor, Centennial Slate, Carriage House, Presidential Shake TL, Landmark TL, and Presidential Shake shingles will
remain free from blue-green algae growth (but not mold or mildew growth) which adversely affects the overall appearance of said shingles for a period of fifteen (15) years, and that
Independence, Hatteras, Landmark Premium, Landmark Woodscape Premium, Landmark Plus, Landmark Special, Landmark, Landmark Woodscape, Classic
Horizon, XT 30, XT 25 and CT 20 shingles will remain free from blue-green algae growth (but not mold or mildew growth) which adversely affects the overall appearance of said
shingles for a period of ten (10) years.
If during the Algae-Resistant Warranty Period specified in Table 1, the overall appearance of the Algae-Resistant shingles is adversely affected by blue-green algae, CertainTeed
will pay the reasonable cost to replace or clean at its option, any affected shingles. In the event of replacement or cleaning, for the remainder of the Algae-Resistant Warranty Period,
CertainTeeds maximum contribution towards subsequent replacement or cleaning will be calculated using the Algae-Resistant Warranty Period specified in Table 1, less a prorated
adjustment that reflects the number of months that have elapsed from the start of the Algae-Resistant Warranty Period to the date of reoccurrence.

WARNING: FOR LOW-VOLUME RAIN AND SALT FOG AREAS. In areas of low-volume rain (e.g. areas that receive insignificant rainfall during a 90-day period) and/or
salt fog (e.g. parts of the Southern California coastline), copper released by algae-resistant (AR) granules or shingles can react with aluminum in gutters and cause severe corrosion of
the gutters. In such regions, CertainTeed strongly recommends that vinyl or copper gutters, not aluminum gutters, be used with algae-resistant shingles. CertainTeed disclaims all
liability and responsibility for any damages that may result from the use of its algae-resistant shingle products with copper granules where gutters containing
aluminum are used.

Limited Wind Warranty. CertainTeed warrants its shingles will resist blow-off damage due to wind velocities, including gusts, up to the maximum wind velocity per
the Wind Warranty MPH specified in Table 1 during the first ten (10) years of the warranty for Grand Manor, Centennial Slate, Carriage House, Presidential Shake TL,
Landmark TL, Presidential Shake, Hatteras, Landmark Premium, Landmark Woodscape Premium, and Landmark Solaris, and during the first five (5) years of the warranty
for all other CertainTeed shingle products listed in Table 1.
CertainTeeds obligations and liability for shingle blow-off damage during the wind warranty periods as specified above are limited as follows:
If shingles blow off because the shingles self-sealing asphalt strips did not activate, CertainTeed will have no liability or warranty obligation unless CertainTeed is afforded the opportunity
to hand seal, at its expense, any non-sealing shingles.
If shingles blow off even though the shingles self-sealing asphalt strips did activate, CertainTeed will furnish replacement shingles without charge, but only for damaged or blown
off shingles. CertainTeed will not be responsible for or reimburse labor costs, roof tear-off, metal work, flashing and disposal expenses, or any other costs pertaining to removal or
replacement of damaged shingles. Any costs in excess of CertainTeeds material contribution are the property owners responsibility (and may be covered by homeowners insurance).
CertainTeed shall have no liability for any shingles not fastened in accordance with CertainTeed installation instructions published at the time or original installation.
CertainTeed shall have no liability for any damage to persons or property caused by blown off shingles.
CertainTeeds maximum liability during the wind warranty period is the reasonable cost of hand sealing all of the shingles on the roof.
What the Customer Must Do. If you believe your shingles have a manufacturing defect, you must promptly notify CertainTeed and provide proof of property
ownership and the date of shingle purchase and application. Unless you provide such proof, CertainTeed will use the date of manufacture to calculate the start of the warranty period. In
order to properly evaluate and process a warranty claim, CertainTeed may require the property owner to submit a shingle sample to CertainTeed for analysis and/or permit a CertainTeed
representative to make repairs to, take photographs of, and/or take samples from the roof, if required. CertainTeed will evaluate each properly reported claim and will repair, replace, clean
or reimburse the property owner for the shingles it determines are defective, in accordance with the terms of this Limited Warranty within a reasonable amount of time. For more details
about submitting a warranty claim, visit www.ctroof.com or call (800) 345-1145.
Please send all notifications and correspondence to:
CertainTeed Corporation, 1400 Union Meeting Road, P.O. Box 1100, Blue Bell, PA 19422
Attn: CertainTeed Roofing Technical Services Department. Telephone: 800-345-1145.

Warranty Registration (not required). You may register your product warranty on CertainTeeds website: www.certainteed.com/warrantyreg. Each registrant
receives a registration confirmation number be return e-mail that can be printed and kept with the Limited Warranty and your proof of purchase. If you do not have internet access, you
can register your shingles by sending: (1) your name, address and telephone number, (2) the name and contact information of the contractor who installed your shingles and the original
date of installation; and (3) the type, color and number of squares of your shingles to:
CertainTeed Corporation, 1400 Union Meeting Road, P.O. Box 1100, Blue Bell, PA 19422
Attn: CertainTeed Roofing Technical Services Department
CertainTeed will register your information and mail you a confirmation number. Failure to register this warranty does NOT void the warranty or any of its terms.
FOR YOUR RECORDS:
Product Purchased:

Date of Installation:

Roofing Contractor:

Contractors Telephone No.:

This warranty applies to shingles installed during the calendar year of 2010. (The warranty in effect at the time the material is originally installed is the applicable warranty.)

Limited Warranty and Limitation of Remedies. THIS DOCUMENT CONSTITUTES THE EXCLUSIVE WARRANTIES AND REMEDIES

PROVIDED BY CERTAINTEED. THE WARRANTIES AND REMEDIES CONTAINED IN THIS DOCUMENT ARE EXPRESSLY IN LIEU OF ANY AND ALL OTHER
OBLIGATIONS, GUARANTEES AND WARRANTIES, WHETHER WRITTEN, ORAL OR IMPLIED BY STATUTE OR AT LAW. STATE OR PROVINCIAL LAW WILL
DETERMINE THE PERIOD OF TIME FOLLOWING THE SALE THAT A PROPERTY OWNER MAY SEEK A REMEDY UNDER THE IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
CERTAINTEEDS OBLIGATIONS, RESPONSIBILITIES, AND LIABILITY SHALL BE LIMITED TO REPAIRING OR REPLACING THE DEFECTIVE PRODUCT
OR CLEANING ALGAE-RESISTANT SHINGLES IN THE CASE OF ALGAE GROWTH AS SET FORTH IN THIS LIMITED WARRANTY. IN NO EVENT SHALL
CERTAINTEED BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING ANY DAMAGE TO THE
PROPERTY, THE BUILDING OR ITS CONTENTS, OR FOR INJURY TO ANY PERSONS, THAT MAY OCCUR AS A RESULT OF THE USE OF CERTAINTEEDS
PRODUCTS OR AS A RESULT OF THE BREACH OF THIS WARRANTY. IF YOUR STATE OR PROVINCE DOES NOT ALLOW EXCLUSIONS OR LIMITATIONS
OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IN NO EVENT SHALL CERTAINTEEDS TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PRODUCT(S) OR THIS LIMITED WARRANTY EXCEED
THE REASONABLE COST OF SHINGLES AND LABOR TO REPLACE OR REPAIR THE DEFECTIVE SHINGLES.
This Limited Warranty may not be modified, altered or expanded by anyone, including product distributors, dealers, sellers and/or CertainTeed field representatives.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State, or Province to Province.

ROOFING PLANTS AND REGIONAL SALES OFFICES. CertainTeed roofing products are sold by CertainTeed Roofing in nine sales regions. They
are manufactured in ten (10) residential roofing plants and one commercial roofing plant.
Since the early 1900s, CertainTeed Corporation has been an innovator in the building materials industry and today is a leading manufacturer of building materials including residential
and commercial roofing, vinyl and fiber cement siding, vinyl windows, composite decking and railing, fiberglass insulation, vinyl fence, and piping products. The company is headquartered
in Valley Forge, Pennsylvania, and employs more than 7,000 employees at approximately 50 manufacturing facilities throughout North America. Continuing the 100-year commitment of
Quality made certain, Satisfaction guaranteed, CertainTeed remains one of the most trusted names in the industry. More information is available at www.certainteed.com.
This document is also available in Spanish and French. Call 1-800-782-8777 or go to www.certainteed.com
Mixed Sources
Se puede obtener este documento en espaol. Favor de llamar 1-800-782-8777.
Ce document est disponible en anglais et en espagnol. Composez le 1-800-782-8777.
CertainTeed Corporation
P.O. Box 860
Valley Forge, PA 19482
20-20-3117 1/10 CertainTeed Corporation, Printed in U.S.A.

Professional: 800-233-8990
Consumer: 800-782-8777
www.certainteed.com

Limited Lifetime Warranty

Residential Vinyl Windows and Patio Doors


1. Subject to the terms to the terms and conditions stated herein, the manufacturer warrants to the Original Purchaser that under the conditions
of normal use and service, all window and/or patio door products, including mechanical parts and insulated glass, will be free from the
following defects in material and workmanship for the lifetime of the product:



a) Vinyl products will be free from blistering, peeling, flaking, rotting or corrosion.
b) There will be no material obstruction of vision on the internal surfaces of the insulated glass unit caused by sealant failure of the
insulated glass unit.
c) Component parts will be free from any and all manufacturing defects.
In the event that the Original Purchaser experiences a problem with respect to any of the defects set forth in Section 1a, b or c above, a new
replacement part will be provided upon receipt of the original part or validation of the complaint. The manufacturer reserves the right to
require return of the defective part(s).
2. The warranties described above cover only manufacturing defects and do not include defects or damages caused by, or as the result of, any of
the following circumstances:

a)
b)
c)
d)
e)
f)
g)
h)
i)

j)
k)
l)
m)
n)

o)
p)

The improver installation or use of the product or products by the Original Purchaser, his agents, assigns or invitees.
The improper application or use of the product.
The occurrence of accidents, vandalism, fire, floods, acts of God including, but not limited to, earthquakes and hurricanes.
Any modification or alteration to the product.
The failure to perform reasonable and necessary maintenance on the product or products.
The neglect, abuse, improper handling and/or improper storage of the product.
Exposure of the product to excessive heat and/or cold beyond naturally occurring conditions.
Stresses caused by building defects or settlement or movement of the structure in which it was installed.
The application of harmful cleaning solutions or products including, but not limited to, acetone, petroleum products or abrasive
compounds.
Misalignment of grilles/muntins of 1/8 or less from appropriate position.
Slight fading and/or color variations caused by normal aging or weathering.
Torn or ripped screens for any cause whatsoever.
The improper removal of any permanent warning or identification labels from the product or products.
The rusting or corrosion of non-vinyl products or components due to the close proximity to coastal areas unless the product is
composed of appropriate stainless steel or other non-corrosive hardware.
Installation of the product or products outside of the 48 contiguous United States.
Any inappropriate or unintended use or uses of the product including, but not limited to, any commercial use.

3. With respect to insulated glass product, the above warranties cover only manufacturing defects related to the insulated glass unit and does not
include defects or damages caused by, or as the result of, the following circumstances.







a)
b)
c)
d)
e)

Minor blemishes in the glass that do not significantly impair the structure or vision through the glass including glass curvature.
Color variation or variations of the glass.
Glass breakage for any cause or any reason.
Subjection to stresses arising from glass surface temperature differentials or caused by building settlement or movement.
Condensation on the external surfaces of the window and/or glass, which may occur as the natural result of humidity and interior/
external temperature differentials.
f) The transportation or installation of the glass product or products at altitudes in excess of 3,500 feet above or below point of
manufacture unless equipped with capillary or breather tubes.
g) The very gradual, natural, migration of inert gas infills used in insulated glass units.
h) Improper application, alteration, modification, or use of the insulated glass units, including the application of aftermarket films.
4. For quality assurance purposes, all windows and patio door products should be inspected by the Original Purchaser prior to, or at the time of
installation or upon transfer of title to the Original Occupant.
5. Commercial Applications - If the products are installed in a building operated as a multi-family dwelling or used for commercial purposes
or rental properties such as schools, houses of worship, apartment complexes, government owned structures, office buildings, etc., then this
Warranty will be limited to ten (10) years on all materials and will not be transferable.
6. The warranties set forth above are expressly in lieu of all other expressed warranties and of all other obligations or liabilities on the manufacturers
part. The manufacturer neither assumes, not authorizes any other person to assume for the manufacturer, another liability in connection with
the sale of the product. The warranties as described herein are the exclusive remedies for breach. There are not warranties that extend beyond
the description on the face of this document. The manufacturer makes no warranty whatsoever with respect to accessories or parts not supplied
by the manufacturer.

A.O. Smith
Water Heaters

RESIDENTIAL ELECTRIC WARRANTY


THIS WARRANTY IS APPLICABLE TO THE ORIGINAL
OWNER ONLY. In accordance with the warranty terms
and conditions specified below.
A. O. Smith Water Heaters (the warrantor) will furnish
the ORIGINAL OWNER: 1) a replacement A.O. Smith
water heather of equivalent size and current model if
the glasslined tank in this water heater leaks and, 2) a
replacement part for any component part which fails.
THE A.O. SMITH WATER HEATERS REPLACEMENT
MODEL OR PART WILL BE WARRANTED FOR ONLY
THE UNEXPIRED PORTION OF THE ORIGINAL
WARRANTY. The warranty period will be determined by
the original date of purchase of the water heater, or in
the absence of a Bill of Sale verifying said date, from the
date of manufacture indicated on rating plate affixed to
this water heater. This warranty is not transferable and
applies to models listed below.
Series
Tank
Parts
Conservationist
10-year
10-year
PXHT, PXHS
ProMax 10-Year Models
10-year
6-year
PCRT, PCRS, PCT, PCX, PCL, PCJ, PLJC, PLSC
ProMax 6-Year Models
6-year
6-year
ECRT, ECRS, ECT, ECS, ECL,
ECJ, ELJC, ESTT, ELSC, ECLIN, ECJN
When the water heater has been used for other than
single family residential application;
1. The tank warranty shall be reduced to 1 year for 6 year
models and to 3 years for 10 year models.
2. The parts warranty shall be reduced to 1 year for all
models.
CONDITIONS AND EXCEPTIONS
This warranty shall apply only when the water heater is
installed and operated in accordance with 1) all local fire
codes and plumbing codes, ordinances and regulations,
2) the printed instructions provided with it, 3) good
industry practices, and 4) proper safety practices such
as but not limited to a properly sized drain pan if installed
in an area where leakage from the tank or its connections
would result in damage to the area adjacent to the heater.
In addition, a new temperature and pressure relief valve,
certified by the Canadian Gas Association must have
been properly installed and piped to the nearest drain.

This warranty shall apply only when the heater is:


owned by the original purchaser;
installed for indoor operation only;
used for temperatures not exceeding the maximum
calibrated setting of its thermostat;
used at water pressure not exceeding the working
pressure shown on the heater;
filled with potable water, free to circulate at all times
and with the tank free of damaging water sediment or
scale deposits;
used in a non-corrosive and non-contaminated
atmosphere;
used with factory approved anode(s) installed;
in its original installation location;
in the United States, its territories or possessions, and
Canada;
sized in accordance with proper sizing techniques for
residential water heaters;
bearing a rating plate which has not been altered,
defaced or removed except as required by the
warrantor;
used in an open system or in a closed system with a
properly sized and installed thermal expansion tank;
connected to the proper voltage or;
operated at the factory rated input;
installed with no attempted, nor actual modification or
alteration of the water heaters design in any way,
including but not limited to, the attachment of non company approved appliances or equipment.
Any accident to the water heater or any part thereof
(including freezing, fire, floods, or lightning), any misuse,
abuse or alteration of it, any operation of it in a modified
form, any operation of the water heater on desalinated
(deionized) water, or any damage caused by attempts
to repair tank leaks or parts, will void this warranty. This
warranty does not cover water heaters replaced for
cosmetic reasons or for reasons of noise, taste, odor,
discolored and/or rusty water. This warranty does not
apply to water heaters used to heat pools, whirlpools or
hot tubs or used for space heating where its sizing does
not conform with specifications of the heating component
manufacturer.
This warranty gives you specific legal rights, and you
may have other rights which vary under the laws of each
state. If any provision of this warranty is prohibited or
invalid under applicable state law, that provision shall
be ineffective to the extent of the prohibition or invalidity
without invalidating the remainder of the affected
provision or the other provisions of this warranty.

SERVICE AND LABOR RESPONSIBILITY


UNDER THIS LIMITED WARRANTY, THE WARRANTOR
WILL PROVIDE ONLY A REPLACEMENT WATER HEATER OR PART THEREOF. THE OWNER IS RESPONSIBLE
FOR ALL OTHER COSTS. Such costs may include but
are not limited to:

Dealer replacements are made subject to in-warranty


validation by warrantor.
PROOF OF PURCHASE AND PROOF OF INSTALLATION
DATE ARE REQUIRED TO SUPPORT WARRANTY
CLAIM FROM ORIGINAL OWNER. THIS FORM DOES
NOT CONSTITUTE PROOF OF PURCHASE OR PROOF
OF INSTALLATION.

a. Labor charges for service, removal, or reinstallation of


the water heater or part thereof.
b. Shipping and delivery charges for forwarding the new
water heater or replacement part from the nearest
distributor and returning the claimed defective heater
or part to such distributor.
c. All cost necessary or incidental for handling and
administrative charges, and for any materials and/or
permits required for installation of the replacement
heater or part.
LIMITATION ON IMPLIED WARRANTIES
Implied warranties, including any warranty of merchantability imposed on the sale of this heater under state law
are limited to one year duration for the heater or any of its
parts. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations may
not apply to you.
CLAIM PROCEDURE
Any claim under this warranty should be initiated with
the dealer who sold the heater, or with any other dealer
handling the warrantors products. If this is not practical,
the owner should contact: A.O. Smith Corporation,
5621 W. 115th Street, Alsip, Illinois 60803. Phone:
1.800.323.2636 or visit our website: www.hotwater.com.
For Canadian customers contact: A.O. Smith Enterprises
LTD., P.O. Box 310, 768 Erie Street, Stratford, Ontario
N5A6T3 or phone: 1.800.265.8520.
Replacement Parts may be ordered through authorized
servicers or distributors. Refer to your local Yellow Pages
for where to call or contact A.O. Smith Corporation,
5621 W. 115th Street, Alsip, Illinois 60803. Phone:
1.800.433.2545 or visit our website at: www.hotwater.
com/parts.
The warrantor will only honor replacement with identical
or similar water heater or parts thereof which are
manufactured or distributed by the warrantor.

DISCLAIMERS
NO EXPRESSED WARRANTY HAS BEEN OR WILL
BE MADE IN BEHALF OF THE WARRANTOR WITH
RESPECT TO THE MERCHANTABILITY OF THE
HEATER OR THE INSTALLATION, OPERATION, REPAIR
OR REPLACEMENT OF THE HEATER OR PARTS.
THE WARRANTOR SHALL NOT BE RESPONSIBLE
FOR WATER DAMAGE, LOSS OF USE OF THE UNIT,
INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL
PROPERTY, OR OTHER CONSEQUENTIAL DAMAGE.
THE WARRANTOR SHALL NOT BE LIABLE BY VIRTUE
OF THIS WARRANTY OR OTHERWISE FOR DAMAGE
TO ANY PERSONS OR PROPERTY, WHETHER DIRECT
OR INDIRECT, AND WHETHER ARISING IN CONTRACT
OR IN TORT.
Should governmental regulations or industry standards
prohibit the Manufacturer from furnishing a comparable
model replacement under this warranty, the Owner will
be furnished with the closest comparable water heater
meeting the then current governmental regulations
and industry standards. A supplementary fee may be
assessed to cover the additional cost associated with
the changes made to meet applicable regulations and
standards.
IMPORTANT INFORMATION
Model Number
Serial Number
INSTALLATION INFORMATION
Date Installed
Companys Name
Street or PO Box
City, State and Zip Code
Phone Number
Plumbers Name

A.O. Smith
Water Heaters

www.aosmithwaterheaters.com

SANI PRODUCTS PEST CONTROL


Since 1950 Sani Products Pest Control has offered unsurpassed pest services in the greater Pittsburgh area. We take pride in providing cost effective conscientiously applied pest
services to thousands of local customers. We are a Pittsburgh based firm with a thorough
knowledge of the pests that thrive in our area.
Part of our pest management program is a termite monitoring system that is installed in
the soil adjacent to the house. If any subsequent termite evidence is discovered a termite
bait is placed in the soil to eliminate the problem. This earth friendly system has proven
to be very effective. Sani Products ultimate mission is pest free environment for the protection of your home.

Sani Products Pest Control

842 East Ohio Street Pittsburgh, PA 15212


412-322-5900

Greyfox Services - HomeConnect


Connecting you with the Future

The best move youll make.

Congratulation on Your New


Maronda Home
The Greyfox Advanced Home Wiring System is an essential part of the quality home. High-speed digital cables are built
directly into your wall with convenient locations throughout your home to give your family every technical advantage.
With the Greyfox Advanced Home Wiring System, your home has the foundation it needs to take full advantage of the
emerging communications revolution and the lifestyle benefits that go along with it.
Greyfox Services & HomeConnect with high quality RG6 tri shield coax cable and Cat5e data/phone wires have wired your
new home. All cable and wire have been wired according to residential wiring standards. We have tested all the cable installed
by Greyfox Services and HomeConnect and we are confident that the wiring in your new home exceeds all inside wiring
standards.
All wiring and equipment installed by Greyfox Services and HomeConnect comes with a one-year warranty. This warranty
begins on your closing date. Additional extended warranties can be purchased from Greyfox Services and HomeConnect.

Greyfox Services - HomeConnect Warranty


Greyfox Services - HomeConnect agrees to install all cables, equipment and components in a workmanlike manner,
and to follow all standard procedures, in accordance with specifications set forth by the manufacturer. Greyfox Services
- HomeConnect warrants the advance wiring system and components against defects in material or workmanship for a
period of one (1) year from the date of purchase. Damage to product caused by negligence, improper use, or by acts of
God, will not be covered by this policy. Additional manufacturers warranty may apply.
Pennsylvania Contractor # PA 031925

In addition to the standard wiring packages, we offer a variety of other products and services:
Home Office
Computer Networking
Cable TV (Comcast)
Home Theater
HDTV
Telephone
Speaker Upgrades
Security Systems
Internet Services
Plasma, LCD TV
Intercoms
Multi Room Audio
For additional information or to schedule an appointment,
Please contact us at 412-595-7724 or visit both of our web sites.

WWW.GREYFOXSERVICES.COM
The best move youll make.

WWW.HOMECONNECT.INFO

Light Fixture Warranty


LIMITED WARRANTY: When properly installed and under normal conditions of use, Progress
Lighting, Inc. (Seller) warrants its manufactured products, including their metal finishes
(Product(s)) will conform to its catalogue specifications and be free from defects in materials or
workmanship for a period of one (1) year from the date of sale to end user, as specified in Sellers
shipment documents for each Product (extended warranties may apply to Sellers fan motors and
Energy Star Products as indicated in Sellers Product manuals). Warping of wooden or plastic
blades is not covered by this warranty. This warranty excludes fluorescent ballasts and high intensity
discharge (HID) components, and Buyer agrees to make all claims regarding defects or deficiencies
therefore according to the warranty of the manufacturer thereof as its sole source of recourse or
compensation. Sellers obligations under this warranty and Buyers sole remedy for its breach to
the fullest extent permitted by law, shall be limited to the value of the cost of repair or replacement
of the Product, pursuant to a written warranty claim validated in writing by Seller. IN NO EVENT
SHALL SELLER BE LIABLE FOR ANY LOSSES OR ACTUAL DAMAGES TO ANY CLAIMANT,
INCLUDING BUT NOT LIMITED TO SPECIAL, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, OR
OTHER SUCH INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUES
OR PROFITS), WHETHER ARISING OUT OF OR AS A RESULT OF BREACH OF CONTRACT,
WARRANTY (EXCEPT THOSE SET FORTH HEREIN), TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY, INTELLECTUAL PROPERTY INFRINGEMENT OR OTHERWISE. In no case does this
warranty extend to anybody other than Sellers customers, and no one is authorized to extend
warranties or remedies on Sellers behalf. To be valid, the warranty claim must be made: (a) in
writing according to Sellers procedures existing at the time of the claim, (b) within thirty (30) days
of discovery of the defect, (c) within the applicable warranty period, and (d) include the dated store
receipt or invoice evidencing purchase of the Product. Warranty claims should be sent to: Progress
Lighting, Inc., P.O. Box 6701, Greenville, SC 29608. Products may be returned only after a Return
Authorization Number has been issued by Sellers customer service department. Any unauthorized
return, repair, replacement, modification or misuse of the Products by Buyer shall void the warranty.
THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR SUCH PRODUCTS, AND IS IN
LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES. SELLER SPECIFICALLY DISCLAIMS
ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE.

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

MHP 11-10

PRODUCT WARRANTY INFORMATION


Safe Lock products are backed by one of the most comprehensive warranty products available.
You can feel confident that with the purchase of Safe Lock you have selected the best quality
product, backed by the best customer service available.

25 Year Limited Mechanical Warranty &


5 Year Finish Warranty
Warranties cover the original residential user of Safe Lock by Kwikset Products against
defects in material and workmanship as long as the original user occupies the residential
premises upon which the Product was originally installed. This warranty DOES NOT
COVER abuse or misused products or non-commercial products used in commercial
applications. Upon return of a defective Product to Safe Lock by Kwikset Corporation,
Safe Lock by Kwikset shall either replace the Product or refund the purchase price, at
our discretion. If a covered defect occurs, call 1-800-722-5753 in the U.S. and Canada or
return it to Safe Lock by Kwikset Corporation, Consumer Services, 19701 DaVinci, Lake
Forest, California 92610. A finish deterioration occurring from the use of paints, solvents,
or other chemicals is not a defect in the finish and is not covered by this warranty. Safe
Lock by Kwikset is not liable for incidental or consequential damages. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so
the above exclusion may not apply to you. This warranty gives you specific legal rights
and you may also have other rights that vary from state to state.

Consumer Services
19701 DaVinci
Lake Forest, California 92610
1-800-327-5625
LIT 7-9-37 4/09 15051

Warranty
All Ultra Hardware Products, L.L.C. locksets are warranted to be as follows: (a) free of defects in material and workmanship as a direct result of the manufacturing process for a period of twenty-five (25) years; (b) for the lifetime
of the PVD finish on all entry locks and deadbolts; and (c) the ten (10) years on the clear powder coat finish of all
interior locks. A finish deterioration occurring from the use of paints, solvents or other chemicals is not a defect in
the finish and is not covered by this warranty.
Ultra Hardware Products, L.L.C. at its exclusive option, will repair, provide a new product, or provide a part of the
product, after having determined that the Ultra Hardware product does not conform to the warranties contained
herein. These parts will be shipped prepaid by the purchaser. No labor or installation is included and such labor and/
or installation shall be the exclusive responsibility of the purchaser. Ultra Hardware reserves the right to discontinue
or make changes in any of its products. If the part or component originally installed is not available, Ultra Hardware
shall have the right to substitute a part or component that, in Ultra Hardwares sole discretion, if of equal quality or
value.
Any claims for defects under this warranty must be submitted in writing to the Company, together with a copy of the
original warranty and the defective product, at the following address: Ultra Hardware Products, L.L.C., Attn: Warranty
Claims Department, 1777 Hylton Road, Pennsauken, NJ 08110. Ultra Hardware Products, L.L.C. reserves the right to
a reasonable time for its inspection, if necessary.
This warranty only covers manufacturing defects as specified herein and does not include defects or damage attributable to installation, or damages caused by accidents or fire, flood or other Acts of God, misuse, building, settlement
or structural failure of walls, or any other causes or occurrences beyond Ultras control.
Further, Ultra Hardware does not represent or warrant that its locksets conform to any and all local applicable laws,
ordinances, building codes and safety requirements, it being the sole responsibility of the purchaser to consult with
its own architect, builder, installer, contractor or other professionals regarding conformance with the foregoing laws
and requirements.
THE WARRANTY HEREIN IS EXCLUSIVE, AND ULTRA HARDWARE PRODUCTS, L.L.C. MAKES NO OTHER WARRANTY OF
ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED WITH RESPECT TO THE PRODUCTS MANUFACTURED OR SOLD BY
IT. ULTRA HARDWARE EXPRESSLY DISCLAIMS ANY WARRANTY AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR OTHERWISE. No agent, employee or representative of Ultra Hardware has any authority to bind Ultra
Hardware to any affirmation, representation or warranty concerning Ultra Hardware products or parts, except as
stated herein.
THE REMEDY OF REPAIR OR REPLACEMENT, IS SET FORTH ABOVE, SHALL BE THE SOLE AND EXCLUSIVE REMEDY
AGAINST ULTRA HARDWARE FOR ANY DEFECTS IN THE PRODUCTS ULTRA HARDWARE EXPRESSLY DISCLAIMS MANUFACTURED AND/OR SOLD BY ULTRA HARDWARE. ULTRA HARDWARE SHALL NOT IN ANY EVENT BE LIABLE TO ANY
BUYER FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, CONSEQUENTIAL, PERSONAL INJURY OR INCIDENTAL DAMAGES, OR FOR LOSS OF USE OR LOSS OF PROFIT OF ANY KIND, WHETHER FOR DEFECTIVE OR NONCONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY, OR FOR ANY OTHER REASON.
This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which vary from
state to state. Also, some of the limitations set forth above may not be allowed in certain states and therefore may
not apply to particular purchases.