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CHAPTER 1 INTRODUCTION

Standard Chartered is the worlds leading emerging markets bank. It employs 32000 people in over 500 offices in more than56 countries in the Asia Pacific region, South Asia, the Middle East, Africa, United Kingdom and Americas. The bank serves both consumer and wholesaler banking customers. The consumer bank provides credit cards, personal loans, mortgages, deposit taking activity and wealth management services to individuals and medium sized businesses. The wholesale bank provide service to the multinational, regional and domestic corporate and institutional clients in trade finance, cash management, custody, lending foreign exchange, interest rate management and debt capital markets. With nearly 150 in emerging markets the bank has unmatched knowledge and understanding of its customers in its markets. Standard Chartered recognizes its responsibilities lies to its staff and to the communities in which it operates.

INDUSTRY PROFILE
The Indian banking can be broadly categorized into nationalized (govt. owned), private banks and specialized banking institutions. The reserve bank of India acts as a centralized body monitoring any discrepancies and short comings in the system. Since the nationalization of banks in 1969, the public sector banks or the nationalized banks have acquired a place of prominence and has since then seen tremendous progress. The need to become highly customer focused has forced the slow moving public sector banks to adopt a fast track approach. The unleashing of product and services through the net has galvanized players at all levels of banking and financial institutions market grid to look a new at their existing portfolio offerings. Conservative banking practice swallowed Indian banks to be insulated partially from the Asians currency crisis. Indian banks are now quoting higher valuations when compared to banks in other Asian countries i.e. Hong Kong, Singapore, Philippines, etc. that have major problems linked to huge non-performing assets (NPA) and payment defaults. Co-operative banks are nimble footed in approach and armed with efficient branch network focused primarily on the high revenue niche retail segments. The Indian banking has finally worked up to the competitive dynamics of the new Indian market and is addressing the relevant issue to take on the multifarious challenge of globalization. Banks that employ IT solutions are

perceived to be futuristic and proactive players capable of meeting the multifarious requirements of the large customer base. Private bank have been fast on the uptake and are reorienting their strategies using the internet as their medium. The internet has merged as a new and challenging frontier of marketing with the conventional physical world tenets being just as applicable like in any other marketing medium. The Indian banking has come from a long way from being a sleepy business institution to a highly proactive and dynamic entity. This transformation has been highly brought about by the large dose of liberalization and economic reforms that allowed banks to explore new business opportunity rather than generating revenues from conventional streams. The bank in Indian is highly fragmented with 30 banking units contributing to almost 50% of deposit and 60% of advances. Indian nationalized banks continue to be the major lenders in the economy due to their sheer size penetrative networks which assures them high deposit mobilization. The Indian banking can be broadly categorized into nationalized, private banks and specialized banking institutions. The reserve bank of India acts as a centralized body monitoring any discrepancies and shortcoming in the system. It is the foremost monitoring body in the Indian financial sector. The nationalized bank continued to dominate the Indian banks arena. Industry estimate indicate that out of 274 commercial banks operating in India, 233 banks are in public sector and 51 are in the private sector. The private sector bank grid also includes 24foreign banks that have started their operations here. Under the ambit of nationalized banks come the specialized banking Institutions. These co-operative, rural banks focus on the areas of agriculture, rural development, etc. unlike commercial banks these co-operative banks do not lend on the basis of prime lending rates. They also have the various tax sops because of their holding pattern and lending structure and hence have lower overheads. This enables them to give a marginally higher % age on saving deposits. Many of these cooperative banks diversified into specialized are alike car finance, housing loans, truck finance, etc. in order to keep pace with their public sector and private counterparts, the co-operative banks too have invested heavily in IT to offer high end computerize banking services to its clients.

NEW GENERATION BANKING


The liberalized policy of government of India permitted entry to private sector in the banking; the industry has witnessed the entry of 9 new generation private banks. The major differentiating parameter that distinguishes these banks from all the other banks in the Indian banking is the level of services that is offered to the customer. Verify the focus has always been centered on the customer understanding his needs, preempting him and consequently delighting him with various configurations of benefits and a wide portfolio of product and services. These banks have generally been established by promoters of repute or by high value domestic financial institutions. The popularity of these banks can be gauged by the fact that in a short span of time, these banks have gained considerable customer confidence and consequently have shown impressive growth rates. Today the private banks corners almost4% share of the total share of deposit. Most of the banks in this category are concentrated in the high growth urban areas in metros. With efficiency being the major focus, these banks have leveraged on their strengths and competencies viz. management, operational, efficiency and flexibility, superior product positioning and higher employee productivity skills. The private banks with their focused business and service portfolio have a reputation of being niche players in the industry. A strategy that has allowed these banks to concentrate on few reliable high net worth companies and individuals rather than cater to the mass market. These well chalked out integrates strategy plans have allowed most of these banks to deliver superlative level of personalized services.

With the reserve bank of India allowing these banks to operate 70% of their businesses in urban areas, this statutory requirement has translated into lower deposit mobilization cost and higher margins relative to public sector banks.

BUSINESS OF BANKING
Banking, in an additional sense is the business of accepting deposit of money from public for the purpose of lending and investment. These deposits can have a distinct feature of being withdraw able by cheque, which no other financial institution can offer. In additional to this banks offer various other financial services also which include:

Issuing Demand Draft and Travelers Cheque Collection of Cheque, Bills of Exchange Safe Deposit Lockers Issuing Letter of Credit & Letter of Guarantee Sale and purchase of Foreign Exchange Custodial services Investment services

The business of banking is highly regulated since banks deal with money offered to them by the public and ensuring the safety of this public money is the prime responsibility of any bank. That is why banks are expected to be prudent in their lending and investment activities. The major regulations and acts that govern the banking business are:

Banking regulation Act Reserve Bank of India Act Foreign Exchange Regulation (amendment) Act, 1993 Indian Contract Act Negotiable Instrument Act Banks lend money either for productive purposes to individuals ,firms , corporate, etc. or for buying house property, car and other consumer durable and for investment purposes to individuals and others. However banks do not finance any speculative

activity. Lending is risk taking. The risk should be covered by having prudent norms for lending. The depositors of banks are also assured of safety of their money by deploying some %age of deposits in statutory reserve like SLR & CRR.

VARIOUS TYPES OF DEPOSITS BANK DEPOSIT


Banks basically offer two types of deposits: Demand Deposit Term Deposit Demand Deposit -by its nature, are payable as and when the depositor makes demand to pay. There are two types of accounts which are demand deposit in nature. These are: Saving Account Current Account Any amount can be deposited in these accounts at any time. The amount deposited or a part of it can be withdrawn any time by using a cheque. However, banks normally stipulate a minimum balance to be maintained in this account. Saving Account -is offered only to individuals and nontrading entities. Banks also pay interest on saving account. The interest is paid on the minimum balance held in the account between the 10th and the last day of the month. The interest is paid on a quarterly basis. The rate of interest is determined by RBI. Current Account -can be opened in the name of individual or any firm or a company. No interest is paid on the balances held in this account .Term Deposit are the deposit where a fixed sum of money is kept for a specific period and the money is repaid only of the expiry of this period. The interest offered on these deposits depends upon the period of the deposit. Banks accept term deposits for periods ranging from 15 days to 10 years. However, our bank accepts deposit for a maximum period of 5years. Banks are free to determine the interest rates on the deposits. The interest is normally paid out every quarter. But at the request of the customer, the interest is paid every month but at a discount rate of interest. Three most common forms of terms deposit are: Fixed deposits Reinvestment deposits Recurring deposits Fixed deposits are those where a fixed amount is deposited by the customer for a certain period and interest on it is paid by the bank every quarter. On the expiry of the term, the principal amount is paid back to the customer or the deposit is renewed at the request of the customer.

Reinvestment deposit are similar to the fix3d deposit with the difference that the interest is payable every quarter is compounded with the principle amount. In effect, the interest on are investment is paid along with the principle on maturity only. Recurring deposit is the deposit where a certain amount says1000 is deposited every month as a monthly installment for a certain period ranging from 6 months to 5 years. The total amount deposited over the period is paid with accrued interest on maturity. SCBs Deposit Products Standard chartered bank offers the following deposit products in the addition to above conventional deposits. Cluster Deposit this is fixed or Reinvestment Deposit. The amount deposited, say Rs. 10,000 each. The deposit thus offers a flexibility of partial withdrawal in multiples of Rs.1000. the penalty is charged only on the amount withdrawal. Two in One Deposit this product has features of a fixed reinvestment cluster deposit and a saving / current account. The cluster deposit is linked to a savings account or current account. Thus, the customer can withdraw partial amount from his cluster by issuing a cheque or using ATM card. He can also fund either of these accounts. However, a subsequent term deposit can made with Rs. 10,000 or more. In case there more than one deposits in this account, the last deposit is uplifted in case of withdrawal. When ATM is used to withdraw from this account, the customer can withdraw only 75% of his deposit or Rs. 25,000 /-whichever is lower. Two-in- one account with savings account can be opened with a minimum amount of Rs.60, 000 /- while that with a current account can be opened with minimum Rs.1, 10,000 /-Easy save / easy current account these saving and current account offer special benefits to customers. At customers request the bank sends representative to the residence or work place of the customer to complete the account opening formalities. After opening the account, room service is provided for picking up the cheque to be deposited in the customers account from any place .Similarly, customer can request to deliver cash to self-up to20, 000 by debiting the account against a cheque to be handed over at the time of receipt of the cash. In case the cash to be delivered to the third person, maximum up to Rs. 10,000 /- is delivered only at the residence after identification. Request to deliver Demand Draft and pay orders issued by debiting the account are also accepted. While there no service charges for opening the account under room service, other services provided is charged. The services are provided only if the average balance maintained by the customer in savings account is Rs. 10,000 and in current account is Rs. 25000. These services are available in two-inone account only if the link savings account has the average balance of Rs.5000 along with 50,000 in the deposit account. In case of two-in-one with current account the balance requirements are Rs.100, 000 in deposit account.

Business plus account this is a current account which offers following services to the customers. For this account the monthly average balance should be Rs 50,000 or more. Multicity Cheque books: These cheque are payable are payable at par at Mumbai, Chennai, Calcutta and New Delhi branches. This virtually facilitates the customer to conduct banking at any of these cities. National Clearing Speed Service: Cheque deposited for National Clearing (drawn ay any of the four metro cities) by 4 p.m. are credited within four working days . Free Draft and Pay Orders: Two drafts drawn in SC Band two pay orders free of charge per day subject to a draft and20 pay orders per quarter. Other Free Services : Cheque book, Certificate of Balance, FIRC and standing instructions for fixed payments .Also if the balance is above Rs.1, 00,000, free stop payment and Outward Clearing Cheque returns. Quarterly consolidated statement: A consolidated statement for all the deposits with bank. Free demit account : No charges for opening a demat account. Special rates on advances: A discount on Professional Loan and Finance against shares.

Chapter 2 STANDARD CHARTERED A leading Multi-National Bank of the country HISTORY OF STANDARD CHARTERED

Standard Chartered is the worlds leading emerging markets bank headquartered in London. Its businesses however, have always been overwhelmingly international. This is the summary of main events in the history of standard chartered and some of the organizations with which it merged. The early years Standard chartered is named after two banks which merged in1969. They were originally known as the standard bank of British South Africa and the chartered bank of India, Australia and china. Of the two banks, the chartered bank is the older having been founded in 1853 following the grant of a royal charter from Queen Victoria. The moving force behind the chartered was a Scott, James Wilson, who made his fortune in London making hats. James Wilson went on to start the economists, still one of the worlds preeminent publications. Nine years later, 1962, the standard bank was founded by a group of businessmen led by another Scott, John Paterson, who had immigrated to the Cape Province in South Africa and had become a successful merchant. Both banks were keen to capitalize on the huge expansion of trade between Europe, Asia and Africa and to reap the handsome profits to be made from financing that trade. The chartered bank opened its first branch in 1858 in Chennai and Mumbai. A branch opened in shanghais that summer beginning standard chartered sun broken presence in china. The following year the chartered bank opened a branch in Hong Kong and an agency was opened in Singapore, a privilege to continue to exercise up until the end of the 19thcentury. Over the following decades both the standard bank and the chartered bank printed bank notes in a variety of countries including chin, south Africa, Zimbabwe, Malaysia and even during the

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siege of marketing in south Africa. Today standard chartered is still one of the three banks, which prints Hong- Kongs bank note. Standard Chartered Bank Vision and Strategy Standard Chartered Bank has been established for over 150 years. It spans the developed and emerging economics of the world with a network of over 500 offices in more than 40 countries. With a mission to build a world-class bank, Standard Chartered has adopted the strategies of: Building a world class business : Focus on core business, provide superior customer service, and generate maximum returns and benefits for shareholders. Staying lean and focused : Is vest in core business optimal usage of resource, and manage performance by balancing cost and risks. Recognized as a winning organization: Develop capability to the fullest, instill global thinking, inject of pride in to people to get connected to Standard Chartered Bank. The Standard Chartered Group is an unusual banking business. Although its roots are clearly British, its area of operations, its network and indeed its profit stream are overwhelmingly India... The name Standard Chartered comes from the two original banks from which it was founded The Chartered Bank of South Africa Australia and China, and the Standard Bank of British International Principles & Values At Standard Chartered our success is built on teamwork, partnership and the diversity of our people. At the heart of our values lie diversity and inclusion. They are a fundamental part of our culture, and constitute a long-term priority in our aim to become the world's best international bank. Today they employ 73,000 people, representing 115 nationalities, and you'll find 61nationalities among our 500 most senior leaders. We believe this diversity helps to fuel creativity and innovation, supporting the development of exciting new products and services for our customers worldwide. Business & Strategy Standard Chartered operates in many of the world's fastest growing markets, and derives over 90 per cent of its profits from the emerging trade corridors of Asia, Africa and the Middle East. We want to be recognized across Asia, Africa and the Middle East for delivering a sustainable business and to lead by example in our markets."

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Indian Operations The Chartered Bank opened its first overseas branch in India, at Kolkata, on 12 April 1858. Eight years later the Kolkata agent described the Bank's credit locally as splendid and its business as flourishing, particularly the substantial turnover in rice bills with the leading Arab firms. When The Chartered Bank first established itself in India, Kolkata was the most important commercial city, and was the center of the jute and indigo trades. With the growth of the cotton trade and the opening of the Suez Canal in 1869, Bombay took over from Kolkata as India's main trade Centre. Today the Bank's branches and sub-branches in India are directed and administered from Mumbai (Bombay) with Kolkata remaining an important trading and banking center. Standard Chartered Bank is the largest international banking Group in India Standard Chartered offers arrange of premium retail banking services through its network of 83 branches in 33 cities Across the country, including Ahmedabad, Mumbai, Delhi, Chennai, Calcutta, Pune, Bangalore and Kanpur. As their privileged customer, you can always be assured of a banking service flexible enough to take care of your banking needs. These are in addition to their Savings account, depot account, current account and depository services facilities, which are also available. Whats more many of their services are backed by a unique service guarantee a reflection of their commitment to provide you with effective and reliable banking services.

EXPANSION IN AFRICA AND ASIA The standard bank opened for business in Port Elizabeth, South Africa in 1863. It pursued a policy of expansion and soon amalgamated with several other banks including the commercial bank of Port Elizabeth, the Carlsberg bank, the British kaffarian bank and the Faure smith bank. The standard bank was prominent in the financing and development of diamond fields of Kim berlyin 1867 and later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885. Over time half the output of the second largest gold field in the world passed through the standard bank on its way to London. In1892 the standard bank opened for business in Zimbabwe and expanded into Mozambique in 1894, Botswana in 1897, Malawiin 1901, Zambia in 1906, Kenya, Zanzibar and the democratic republic in Congo in 1911 and Uganda in 1912. Of these new businesses, Botswana, Zanzibar and the D.R.C. proved the most difficult and the branches soon closed. A branch in Botswana opened again in 1934 but lasted only for a year and it was not until 1950 that the bank reopened for business in Botswana. In Asia the chartered bank expanded opening offices including Myanmar in 1862, Pakistan and Indonesia in 1863, they Philippines in 1872, Malaysia in 1875, Japan in 1880 and Thailand in 1894. Some 34 years after the chartered bank

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appointed an agent in Sri Lanka it opened a branch in 1892 to take advantage of businesses from the tea and rubber industries. During 1904 a branch opened in Vietnam. Both the chartered and the standard bank opened offices in New York and Hamburger in the early 1900s. The chartered bank gaining the first branch license to be issued to a foreign bank in New York.

STANDARD CHARTERED IN THE 1990s Even within this period of apparent retrenchment the standard chartered expanded its network, re-opening in Vietnam in 1990, Cambodia and Iran in 1992, Tanzania in 1993 and Myanmar in1995. With opening of branches in Macau and Taiwan in 1983and 1985 plus a representative office in Laos, the Standard chartered now has office in every country in the Asia pacific region with the exception of North Korea. In 1998 standard chartered concluded the purchase of a controlling interest in Banco exterior de Los Andes an Andean region bank involved in trade finance. With this purchase standard chartered now offers full banking services in Colombia, Peru and Venezuela. In 1999, standard chartered acquire the global trade finance businesses of union bank of Switzerland. This acquisition makes standard chartered one of the leading clearers of the dollar payment in the U.S.A. standard chartered also opened a new subsidiary, standard chartered Nigeria Ltd. in Lagos, acquired 75% of equity of Nakornthon bank Thailand and agreed terms to acquire 89% of the share capital of metropolitan bank of Lebanon.

STANDARD CHARTERED TODAY Today standard chartered is the worlds leading emerging markets bank employing 30,000 people in 500 offices in more than 50 countries primarily in countries in Asia pacific region ,south Asia, Middle East, Africa and the Americas .The new millennium has brought with it two of its largest acquisition in the history of bank with the purchase of Grind lays bank from the ANZ group and the acquisition of chase consumer banking operations in Hong Kong in 2000.These acquisitions demonstrate standard chartered firm commitment to the emerging markets, where we have a strong and established presence and where we see our future growth.

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SWOT ANALYSIS
STRENGTH: Market position is strong Aggressive foreign bank Shareholders return has grown more than 7 times Maintain a position as a leading Asian cash management provider Brand SCBs modern and dynamic look appeals to the growing middle income earners On of the most profitable MNC in India Improved product proposition Better geographic balances Multi-cultural organization that offers opportunities to good managers

WEAKNESS HDFC, ICICI, ABM-AMBRO, KOTAK and HSBC are dominant players Has disadvantage due to last entry Fewer locations as compared to other MNC banks Service delivery reception is weak

OPPORTUNITIES Branch expansion for rapid growth Increase focus on value creation in whole banking Improve shareholders return Build market share in consumer banking as consumer banking continues to offer highest potential for growth Broadening of the demographic base

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Tie ups with master card networks Integrated sales and service approach Can offer a complete corporate package into under proposed corporate relationship

THREATS IDBI is pitching in quite aggressively Citibank is expanding in new markets Competitive products and offers from ICICI and HDFC Proposed networking of all branches in next 6 months Reduced business in OECD business

Services provided by standard chartered Through the network of over 500 offices in more than 50countries, standard chartered offers personal financial solution relevant to you as an individual, standard chartered treasure building a relationship with the customer, developing an understanding of customers changing financial needs at different stages of your life. Their long heritage of nearly 150 years has enabled them to change with time, offering quality products by means that are convenient to customer. Standard chartered offer includes: Personal finance. Credit cards. Priority banking. Investment advisory services. Personal investments. Insurance. Deposits and Retail services Retail FX products.

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1. PERSONAL FINANCE. Mortgages In many of the markets where standard chartered operate, especially in key markets of Hong Kong, Singapore, Malaysia, they are reported to be the market leader for mortgages. Their experienced and dedicated teams will guide the individual in every single step to enable him a smooth and hassle-free experience, offering him rates and repayment packages most suitable, start by trying our instant approval service. Unique features: Low interest rates, option of flat or reducing interest rates. Low EMI (equated monthly installments). No hidden costs like processing charge. Everything is done up front. Quick approval and realization. Tax benefits No unfair collateral demands. A simple mortgage process.

Personal loans Standard Chartered bank helps the customer to be in control of his/her own finances. Personal loans, without any guarantees or collaterals, are available to customer to meet specific credit needs. Choose installment loan or Revolving loan, whatever suits best. Whether planning a vacation, re-decorating home, paying for childs college education, or simply wish to have a standby line of credit for unforeseen expenses, Standard Chartered Banks personal loans can help fulfill the dreams. Personal loan is specially designed to get the money need in time, without having to answer unnecessary questions, and without any collateral or mortgages. Unique features: Choose the repayment plan most convenient, ranging from a compact 12-months period to a comfortable 36-monthspan. Free to use the money for renovating house or meeting some unexpected expenses etc. No collateral or security. Quick and easy processing.

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2. CREDIT CARDS Standard Chartered visa and MasterCard credit cards Standard Chartered credit cards provide financial flexibility, worldwide acceptance, and roundthe- clock convenience. Benefits: Welcomed at the largest number of merchant outlets across the world. Revolving credit facility, allowing repaying card outstanding over time, at a convenience. Cash withdrawal in local currency at Visa and Master Card linked ATMs across the world. Platinum, Gold or Classic cards to suit lifestyle and needs. Smart credit cards with special privileges and security. Attractive rewards programs. Affinity and co-branded credit cards that give additional benefits from our partners. World-class service assistance and 24-hour customer help line.

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3.PRIORITY BANKING Experience new Standards in banking. And lead a life of privilege and preferred financial solutions tailored perfectly for you with priority banking from Standard Chartered. Designed specially for those who appreciate only finest things in life, priority banking offers the very highest levels of personalized banking to match unique status. By embracing a holistic approach to financial well being and commitment to personal Wealth Management with a full range of innovative products and services, a customer will find banking with a reassuring and secure experience .Bank is committed to helping a plan, build and protect wealth by offering individual attention as well as international and investment opportunities to meet current and future needs .Standard Chartered bank priority banking is created specifically for a chosen few individuals, who will settle for nothing but the best and demand the highest Standards of services in all your banking relationships.

Unique features: Personalized priority card will give instant recognition of priority status at all branches of Standard Chartered bank, worldwide. A dedicated customer relationship Manager trained to understand specific financial Needs and help to manage assets at home and abroad. It is as personalized as can be. Preferential pricing on our various products. Entitled to exclusive benefits. A complimentary pre-approved Gold Standard credit card. Special foreign exchange rates. Special invitations to exclusive events .Many account facilities, which are absolutely free of charge.

4. INVESTMENT ADVISORY SERVICES


The Standard Chartered investment advisory services are comprehensive process that assists in planning for future. With this service, they can help to review financial goals, conduct a financial health check, evaluate risk profile and asset allocation plan to realize financial aspirations.

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5. PERSONAL INVESTMENTS
Standard Chartered is the leading independent distributor of unit trusts and mutual funds in Asia. Because they dont actually manage their own investment funds, they are absolutely objective in fund evaluation process. Bringing unmatched around the world, it can be assured of different investment options and a wealth of informative and relevant updates. With trained investment services consultants from countries around the globe, they can help to make the right investment decisions. Using a unique risk evaluation to gauge the level of risk customer can be comfortable with, coupled with a proprietary fund evaluation process to identify funds, assess risks and shortlist top-performing funds; customer can be ensured of a personalized investment portfolio catered to needs

Standard Chartered Bank investment services put a whole new whole new world of possibilities within the reach of people who would like to achieve their financial goals but have many other demands on their time. Unique features: A one-stop offering a wide range of investment options to grow your wealth. Available across 8 cities. Trained investment services counselors. Sophisticated research franchise. Impartial and unbiased analysis on options best suited. Tailor made investment plans suited to risk taking ability.

6. INSURANCE
Standard Chartered recognizes the things important to customer and his family. They are dedicated to protecting the customer, his family, and his hard earned assets and even his future earning giving him the assurance he needs. Their strategic alliance with prudential and CGU insurance puts us in a very strong position to provide for life and General Insurance needs. With a comprehensive range of products, Standard Chartered is set to protect the world.

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7. DEPOSITS AND RETAIL SERVICES


Deposits Standard Chartered offers a wide array of deposit products in both local and foreign currencies to help to earn competitive interest rates. Their international network offers an extra convenience while abroad. In some countries, they offer premium interest savings plans like Higher Education Funds to turn the dreams into reality.

Retail services Standard Chartered offers a comprehensive range of retail services in many countries. These include: Automated banking services. Demand drafts. Foreign exchange services. Local and foreign currency cheques. Safe deposit boxes. Telegraphic transfers. Travelers cheques.

8. RETAIL FX PRODUCTS
Standard Chartered is now offering valuable customers an easy and flexible way to invest in foreign currencies. They provide high flexibility to enable sophisticated investors to capitalize on opportunities in the currency markets. Some of the Retail FX products include: FX Margin Trading. Currency Trading. Premium Currency Deposit. Principle Protected Currency Deposit

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ADDITIONAL SERVICES
1. INTERNET BANKING Youre banking needs now taken care of at the click of a mouse. With secure Internet ID and Password, a customer can login and take care of his/her banking and credit card needs at his/her convenience and time. No more queues, no more waiting.

2. PHONE BANKING As part of commitment to meeting all needs, Standard Chartered offer Phone Banking A service that enables you to access a wealth of financial information, 24 hours a day, 7 days a week.

Through Phone Banking: Check your account balances. Get details about specific transactions. Inquire about the status of a particular cheque. Order demand drafts. Transfer funds amongst your linked accounts. Get information on deposit rates, lending rates, exchange rates and bank charges.

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Access information and any of our products and services. Call room services to open your account.

3. MOBILE AND E-MAIL ALERTS Standard Chartered always try and make life simple. Mobile and E-mail Alerts service is designed just for that. 4. SMART FILL DEBIT CARD Smart fill Debit card, launched in association with Bharat Petroleum, will help to save on fuel purchases and even gets you free fuel.

Unique features: Earn reward points every time you use the card to make purchases anywhere, which you can then redeem for fuel at select Bharat Petroleum outlets. When the card is use to make purchases at select Bharat Petroleum outlets, the customer dont have to pay the 2.5%surcharge levied on most credit or debit cards. Smart fill debit card is globally valid. It gives access to 12millions merchant establishments worldwide and over 55,000in India. A customer can access over 3500 ATMs in India for FREE*and over 750,000 ATMs worldwide through the Visa ATM network. The card gets an exclusive discount of 5% at select In & Out stores at Bharat Petroleum outlets, besides benefits at leading retail outlets and restaurant.

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5. ATM Standard Chartered ATMs give the freedom to conduct most of the banking transactions 24 hours a day, 365 days a year .The ATM card is and absolutely free. There are no transaction charges on the use of the card. Whats more, use ATM card at any of the 70 ATM centers across the country.

6. CREDIT CARD HELP-LINE As part of commitment to meeting all needs, Standard Chartered offer the facility of calling them over the phone to access a wealth of information on credit cards, 24 hours a day, 7 days a week.

7. ELECTRONIC CLEARING SYSTEM Standard Chartered introduces ECS (Electronic Clearing system), an innovation facility for busy people. With this facility, card bill amount automatically gets debited from your saving bank account. So that customer doesnt have to worry about last minute payment rush, since this entire process happens through the Reserve Bank of India electronic clearing mechanism, customer can enjoy the advantages of ECS.

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8. FAX BANKING Its the most efficient way to stay on top of the business finance .Every day, Standard Chartered fax a report of all transaction made the previous day, customer will still receive his/her regular monthly statements

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Chapter 3 ACCOUNTS IN BANKS


MAINTAINING ACCOUNTS WITH STANDARD CHARTERED

DEPOSITS

DEMAND DEPOSITS

TIME DEPOSIT

SAVINGS A/C

CURRENT A/C

FIXED DEPOSITS

AXCESS PLUS

SARAL

SUPER VALUE PARIVAAR

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Unique features There are several unique features about the standard chartered banks access plus account, each designed to provide the most convenient banking experience can ever get! Free access to cash at over 1800 ATMs in 35 cities in India Globally valid debit card The debit can be used to make purchase at over 25,000merchant outlets in India and at over 10 million outlets worldwide. Phone banking, internet banking, Multicity banking and365 days branches, extended banking hours, lockers facility and doorstep banking. Unique free insurance benefits lost card insurance, purchase protection and personal accident cover. Exciting usage benefits such as travel cash back discount on air fare, rasoi ongoing privileges in restaurants, fab deals special privileges for shopping at select merchant outlets etc.

2 in -1 Account A unique account that offers you double advantage letting you earn the high interest rate of a fixed deposit while you enjoy the flexibility of a savings and current account. Unique features: Earn fixed deposit interest rates Enjoy the flexibility of a saving or a current account Free personalized cheque book and ATM card Flexibility of withdrawing money wherever you need it Deposit more money in your account to earn higher rate of interest by simply filling a subsequent deposit slip Phone banking for current account related information at your fingertips.

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2-in-1 Account interest rates Tenor 15 days 29 days 30 days less than 46 days 46 days less than 2 months 2 months less than 3 months 3 months less than 6 months 6 months less than 9 month 9 months less than 12 months 12 months less than 18 months 18 months less than 24 months 24 months less than 36 months 36 months less than 48 months 48 months less than 60months 60months Rate of interest(%p.a) 3.75% 4.00% 4.00% 4.00% 4.00% 4.25% 4.25% 4.25% 4.25% 4.25% 4.50% 4.50% 4.50%

Above interest rates are offered by standard chartered bank and are subject to change without prior notice. Deposits of Rs. 15 lakh and above may be opened for tenors starting 7 days.

Procedure: On opening a 2-in-1 account two accounts are opened an FD and a transaction account .The FD earns the high interest rates and the transaction account is used as a normal savings or current account. In case you need to withdraw amounts in excess of what is available in your transaction account we will break your deposit for the exact amount you require. The rest of the deposit continues earning the original high interest on the amount withdrawn you will lose only 1% of the interest rate you are eligible for. On opening a 2-in-1 account two accounts are opened an FD and a transaction account .The FD earns the high interest rates and the transaction account is used as a normal savings or current account. In case you need to withdraw amounts in excess of what is available in your transaction account we will break your deposit for the exact amount you require. The rest of the deposit continues earning the original high interest on the amount withdrawn you will lose only 1% of the interest rate you are eligible for.

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PARIVAAR ACCOUNT A unique wealth management solution that offers the entire family flexibility and tools for wealth accumulation and preservation. Unique features: A family can maintain individuals savings account with the benefit of clubbing balances in the grouped accounts Attractively priced health insurance options to protect against unforeseen events Free accident hospitalization covers of Rs. 50,000 for the primary account holder Free access to accounts through 5500 ATMs in the country at all branches of the bank and through phone banking and internet banking Option of systematic Investment Plan (SIP) the best known long-term wealth building tools that allows customers to invest a fixed amount of money every month in specific mutual fund. This comes with a direct debit facility and avoids the need to remember dates and write cheque every month Globally valid ATM-cum-debit card can be used at 55000merchant outlets in India and 12 million outlets worldwide Up to 4 free cash withdrawals per account every month at other banks ATMs in India through the visa ATM network. Unlimited free transaction at all SCBs ATM.

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CURRENT ACCOUNT An account opened and operated primarily by corporate for commercial use wherein the numbers of transactions are much higher than a normal savings account. Unique features: High liquidity Unlimited transaction Zero interest Any branch banking

TERM DEPOSITS A term deposit is a deposit held for a contracted period of time and a contracted rate of interest. The rate of interest for term deposits is higher than the applicable for a normal savings account and penal rates of interest is applicable if the deposit is withdrawn before the contracted period.

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