M.B.A.

DEGREE EXAMINATION, JUNE 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) (Use of normal probabilities permitted) Time : Three hours Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks) 1. What do you mean control decisions? 2. Define the term Production sharing. 3. What do you understand by Delphi technique? 4. What is capacity requirement planning? 5. What do you mean by simultaneous engineering? 6. What is SIMO chart? 7. What do you understand by materials management manual? 8. Define the term Re-order point. 9. Mention the objectives of facility layouts. 10. What are the tasks that project team must perform before the project begins? PART B (5 16 = 80 Marks) 11. (a) Explain in detail the various elements of operation strategy. (Marks 16) Or (b) Define Productions system. Explain how the concept of production system helps in understanding of production and operations management. (Marks 16) 12. (a) The past data about the load on a stamping centre are as follows : Month Load, Machine hours May 2009 584 June 2009 610 July 2009 655 August 2009 747 September 2009 862 October 2009 913 November 2009 963 (i) Find an exponential smoothing forecast for the month of December 2009. Take (a =0.33). (ii) Compare your answer with a five month moving average forecast. Or (b) (i) Explain the activities involved in long range capacity planning decision. (ii) Discuss the information flow for planning and control with MRP.

(Marks 16) (Marks 8) (8)

13. (a) (i) Name and describe the steps in developing a new products. What are the key differences between a prototype and a production design? (Marks 10)

(ii) Describe the relationship between process design and product design. (Marks 6) Or (b) (i) Explain the steps in determining Labour standards for time studies. (Marks 10) (ii) The Tircon Company pays its workers on a 60% gain sharing plan, with bonus pay beginning at 80% of standard. The standard is 400 units per 40-hour week. Ramesh whose base pay is Rs. 200 per hour, produced 430 units last week. Determine (1) Ramesh's gross pay for the week, (2) Unit labour cost at 60% of the standard and (3) Ramesh's rate of work last week. (Marks 6) 14. (a) (i) Explain the activities and the functions of materials and management. (Marks 8) (ii) Discuss briefly vendor rating and value analysis. (Marks 8) Or (b) (i) Describe the principles of stores layout and various records used in stores. (Marks 8) (ii) The average demand rate for a particular raw material for a company is estimated to be 1000 items per month. The distribution of demand rate is found to be normally distributed with a tandard deviation of 200. The average lead time for the procurement of raw material has been observed in the past to be approximately 3 months and the normally approximated lead times have a standard deviation of 1 month. If the service level is to be 95% determine the required level of safety stock in situation where in both demand rate and lead time varies. (Marks 8) 15. (a) (i) What are the three principles of crashing projects? Discuss. (Marks 6) (ii) Horizontal bar charts and other charting techniques offers operation managers macro-control of projects, whereas CPM and PERT offers micro-control. Explain. (Marks 10) Or (b) (i) Describe how managers may simultaneously consider both quantitative and qualitative factors in facility location analysis. (Marks 10) (ii) Explain why we balance production lines. Mention the steps in line balancing. (Marks 6)

M.B.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL questions PART A (10 2 = 20 Marks) 1. What is an operations system? 2. What are the five basic elements of operational excellence? 3. What do you mean by regression and correlation analysis? 4. Write down the functions of master production schedule. 5. What are the attributes to characterize a project organization? 6. Why is break even analysis done in facility location? 7. Define the term 'Backordering'. 8. What are the steps involved in value analysis? 9. Write about cyclegraph and chronocyclegraph. 10. What are the factors that influence product design? PART B (5 16 = 80 Marks) 11. (a) (i) What are the various functions of operations? How are they linked to other parts of an organization? (Marks 10) (ii) Discuss the design issues under which the operations system function. (Marks 6) Or (b) (i) Compare and discuss the cost and flexibility tradeoff in operations strategy. (Marks 6) (ii) What are the steps involved in strategic-formulation process? How does the manufacturing technology provide unique advantages to organization in providing products and services to customers? (Marks 10) 12. (a) (i) Write about the aggregate planning methods, advantages and their limitation.(Marks 8) (ii) What are the factors influencing effective capacity and what are all the factors favoring overcapacity and under capacity? Discuss. (Marks 8) Or (b) (i) Alpha company has the following sales pattern compute the sales forecast for the year 10. (Marks 10) Year : 1 2 3 4 5 6 7 8 9 Sales (in lakhs) ; 6 8 11 23 29 34 40 45 56 (ii) Explain the demand patterns in forecasting. (Marks 6) 13. (a) (i) A component is to be processed on two machines lathe and milling machine. The sequence of operation is first turning and then milling. Machine Times : Turning : 12 min Milling : 20 min (1) Estimate the number of machines required to machine 2500 components per week if available

machine hours per week are 48 (2) What are the steps that you propose to reduce number of machines? (ii) Explain the production aspects of product design. Or

(Marks 10) (Marks 6)

(b) (i) Give reasons for excess work content and techniques to reduce it with examples.(8) (ii) What is rating? What are the factors affecting performance rating of a worker and explain various methods of performance rating. (Marks 8) 14. (a) (i) Distinguish between P and Q systems of inventory and what are the cases that exist in each of the systems. (Marks 8) (ii) Write about seven wastes in production and what are the basic elements and benefits of JIT. (Marks 8) Or (b) (i) What are the methods used for accounting the issues of stores and what are the main reasons for accumulation of obsolete, surplus and scrap items how it can be avoided. (Marks 8) (ii) What are the levels of management and MIS and what are the various output reports and limitations of MIS. (Marks 8) 15. (a) (i) Compare PERT and CPM and give some project management software. (Marks 6) (ii) Explain the material flow system and patterns in facility layout and give their characteristics. (Marks 10) Or (b) (i) There are five existing facilities which are to be served by a single new facility. The details of the existing facilities are : Existing facility (i) : 1 2 3 4 5 Coordinates (a b) 5,10 20,5 15,20 30,25 25,5 Number of trips of Loads/Year (W) 100 300 200 300 100 Find the optimum location of the new facility based on gravity location concept. (Marks 6) (ii) What role does the globalization play in the facilities location problem and give the application areas and inputs of line of balance. (Marks 10)

M.B.A. DEGREE EXAMINATION, JUNE 2011 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) Time: Three hours Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks) 1. State the principles of agility 2. List out the advancements of International operations management. 3. What do you mean by MRP II? 4. Distinguish between Design capacity and system capacity. 5. List some of the influencing factors for designing a new product. 6. What is performance rating? 7. What is material planning? 8. Why do we need JIT in manufacturing? 9. How will you estimate expected time in PERT network? 10. Distinguish between ALDEP and CORELAP. PART B (5 16 = 80 Marks) 11. a) i) Explain the system concept of production (8) ii) Discuss the organization of production function. (8) OR 11. b) i) Discuss the need and scope of strategic operations management. (8) ii) Explain the recent trends in production and operations management. (8) 12. a) Arun exports limited is a major garment export house based at New Delhi. The sales figures ()in 1000 units) of a particular garment during the past 20 weeks are given in table below. Week 1 2 3 4 5 6 7 8 9 10 11 12 13 1 1 1 1 1 4 5 6 7 8 Demand 21 24 18 22 27 23 21 25 27 18 19 22 26 2 1 2 2 2 4 7 1 9 7 i) Calculate the three week moving average forecast for the given 20 weeks and also forecast the demand for 21st week (4) ii) Calculate the weighted moving average forecast for the given 20 weeks with the weights being W1 = 1, W2 = 2 and W3 = 3. And also forecast the demand for 21st week. (4) iii) Find the simple exponential smoothing forecast for all the 20 weeks and also forecast the demand for 21st week. Assume = 0.2 and F1=21 (8) OR 12. b) i)Describe the importance and functions of capacity requirement planning for a manufacturing operation. (8) (ii) Discuss how aggregate production planning is related to master production schedule. (8)

1 9 2 3

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13. a) i) Explain the process selection with a suitable example(8) (ii) Discuss the various types of services operations. (8) OR 13. b) (i)Describe the steps in conducting method study. (8) (ii) Discuss the various methods to improve productivity. (8) 14. a) (i) What are the objectives of integrated materials management? (6) (ii) Discuss materials management information systems (MMIS). (10) OR 14. b) (i)Discuss methods of vendor rating with an example. (6) (ii) Describe the various selective inventory control techniques. (10) 15. a) A project has details given in table below: Activity Nodes Normal Times Crash Time Cost slope (Days) (Days) A 1-3 3 1 60 B 1-2 4 3 20 C 2-3 3 2 40 D 2-5 5 4 50 E 2-4 6 3 30 F 3-5 4 3 20 G 4-6 5 4 52 H 3-6 3 2 40 I 5-6 5 4 30 The total normal cost is Rs 500, cost of supervision is Rs30 per day, and penalty is Rs 10 per day over 14 days. Crash the duration of the project and i) Find the duration of the project with minimum total cost. (8) ii) Find the minimum possible duration of the project. (8) 15. b) (i) Sigma Instruments (P) Ltd is considering three locations for its new factory Faridabad, Kolkata and New Delhi. The estimates of different costs for the three locations are given below: Particular Faridabad Kolkata New Delhi Transportation costs 10 20 9 (Rs per unit) Cost of materials (Rs per unit) 120 110 100 Taxes (Rs per year) 40000 35000 45000 Cost of construction of the factory 5 lac 4 lac 4.7 lac Electricity (Rs per year) 22000 15000 25000 Labour cost (Rs per unit) 26 21 23

The company has financed the construction cost of the factory by a loan from the state Bank of India at 15% Interest per annum. Find the economically best location option for the production of 10000 units. (9) (ii) Udhampur distilleries Ltd., has four existing facilities W, X, Y and Z. The details of these facilities are given in table below. The company wants to locate a new facility such that the total transportation cot is the minimum. Use simple median model and find the optimal location for the new factory. Also compute the minimum total transportation cost. Existing Facility W X Y Z Annual loads between new and old facility 279 473 350 266 Unit Transportation cost 10 10 10 10 Co-ordinate location (20,30) (70,10) (50,40) (10,80)