DTDCs journey through the years has been full of milestones, growth and pushing the boundaries often.

With many firsts to its credit, DTDC has constantly strived to not just grow as an organization but also set an industry benchmark. A small glimpse of their journey thus far, is as below: 1990: Inception of DTDC by Mr. Subhasish Chakraborty, Founder and CMD; Incorporate as Private Limited Company 1994: Converted as Public Limited Company 2000: Opening of DTDC US, UK and Dubai offices 2003: Revenue crossed the 100-cr. mark 2005-06: Private equity investment in DTDC by Reliance ADAG 2007: Revenue crossed the 200-cr. mark 2008-10: Launch of Premium Express Products (PEP), VAS and SCS 2009: Beginning of a countrywide re-branding exercise for all its retail touch-points; ISO:9000 certification 2010: Established subsidiary company DTDC Retail Ltd. and its Convenience Services concept brand DTDC New World; SAP implemented; Revenue crossed the 300-cr. mark 2011: Strengthening of DTDCs international network in South East Asia and Middle East 2011: Formation of the Shri Subhasish Chakraborty Foundation, DTDCs CSR initiative engine 2012: First ever Indian express company to establish a joint venture in China; First ever acquisition by an Indian Express Company outside India, with DTDC acquiring a majority stake in Eurostar Express of UAE

DTDC, one of the most renowned courier & cargo companies has its presence throughout the country. The DTDC franchise visited by us deals with cargo transports. The entire delivery process of the cargo comprises of three steps. 1. Pick-up 2. Processing 3. Delivery PICK-UP Personal from the main centre of DTDC Hyderabad visits all the DTDC centres in Hyderabad after 6 PM to collect the cargo consignments of the customer. Then these consignments are brought back to main centers. Every consignment is called a Docket. 3 invoices of a Docket are created which has the product name (declare bill), way bill/goods carrying bill (rates varies with distance) and a prime quoting rate (destination wise rating). These all invoices are created at the DTDC franchises. The goods carrying bill also depends on the mode of transportation. If the customer prefers airways as the mode of transport then an AWB (Air Way Bill) is created and like-wise a road bill or a railway bill is created. At the DTDC franchise the detail of the consigner and the consignee are taken down and a collaborative profile is made. PROCESSING After all the consignments are brought together at the main centre, a security check of all the consignment is done. Then the cargo is loaded in the trucks at the warehouses. Once the trucks are loaded they are sealed and no matter what are only opened when they receive at their destination. Then between 8 PM to 10 PM all the trucks leave for their destinations. The maximum weight in the truck is 80 Ton.

DELIVERY The trucks are sealed open when they reach their destination and the cargos are unloaded. From their the DTDC personnel deliver the cargo to the consignees address mentioned by the consigner.

DTDC has been able to carry out its operations in India smoothly due to its great logistics system and very good supply chain management. Supply Chain Solutions: - Delivering end-to-end supply chain solutions, DTDC strives for real-time services. It boasts of a highly optimized supply chain service platform, enhanced by advanced infrastructure, technology and a vast network. a) Air services for time bound deliveries. b) Surface services for bulk order. c) Road transportation induced with FTL (Full Truck Load) facility for small to medium cargo. To store the cargo, they have state-of-the-art warehouses at strategic locations in the city and it has system-enabled stacking, online inventory monitoring which ensure that the Goods Received Notes (GRN) is delivered in the time specified by the customer. No cargo stays in the warehouse for more than 24 hours. They ensure that the cargo is transported within the day of its arrival. The warehouses are not owned by DTDC but are rented by them.

There are over 200 destinations in south where DTDC delivers the cargo. Within the south region there is a zone wise division. The carrying charges varies based on the :a)Mode of transportation b)Weight of the cargo c)Destination d)Size of the consignment(Volumetric Weight) For example, the charges from the Hyderabad centre are:- Hyderabad to Chennai(10Rs/kg) Hyderabad to Delhi(20Rs/kg) The charges also depend on the volumetric weight and the mode of transportation. For instance, For Air-Express and Air-Cargo:- Length x Breadth x Height 6000 For Road:Length x Breadth x Height 4750

The most used mode of transportation for cargo is road and all the consignments are sent by trucks between various destinations.

RESTRICTED AND BANNED ITEMS : Liquid , semi liquid and gases Currency Indian postal articles and all items that infringe the Indian postal act of 1898 Precious and semi precious stones , Gems and jewellery and equivalent items Perishables Radioactive and magnetic materials Pornographic materials Sodexho passes Firearms , explosives and military equipments Toxic and infectious items Corrosives Drugs Machinery parts containing oil , grease , fuel or batteries All restricted items as per guidelines of IATA

DANGEROUS GOODS The categories of dangerous goods which comes under restricted items are: Class 1: Explosives Class 2: Gases Class 3: Flammable liquid

Class 4: Flammable solids Class 5: Oxidizers and organic peroxides Class 6: Toxic and infectious substances Class 7: Radioactive materials Class 8: Corrosives Class 9: Empty cylinders Class 10: Miscellaneous e.g. magnets a danger to airlplane equipments Class 11: Lithium Batteries

TECHNOLOGY Keeping up with world-wide technological developments in the Logistics industry, DTDC has been investing extensively in ramping up its infrastructure, since it is the backbone for holding together the operational service excellence. DTDC ensures that it identifies and deploys state-ofthe-art technology, which offers the following:

World Class ERP (SAP) Real-time Connectivity End-to-end Consignment Tracking and Tracing functionalities Data Accuracy Web-based and Mobile (text message) status query solutions Tech-based Mass Mailing solutions

Tech-related Research & Innovations at DTDC include:

Image-scan of Proof Of Delivery (POD) on the web Mobile-based instant delivery update Secured integration with ERP of alliance partners and customers Franchisee ERP & Tech enablement Portal for Franchisees - a complete suite of applications and utilities Fleet Management and GPRS software solutions Logistics and Warehouse Management applications Human Resource Management Systems (HRMS) and SFA applications Help Desk and call management applications

RISK SURCHARGE What is risk surcharge? It is a provision from the company for the benefit of the customer to protect against the transit risks when the goods are not insured by consignor. The coverage is extended if customer chooses to avail the provision by paying the stipulated risk coverage charges. This should not be

construed as insurance cover as risk surcharge cover will have only a limited liability on the part of the company subject to the terms and conditions laid out. Applicability of risk surcharge Risk surcharge is applicable to all Premium Express Products and consignments booked under D, V and W series. However, products and consignments that are booked under Mentioned Piece will only have Mentioned Piece charges as levied covering the risk. Key Points DTDC Plus and DTDC Blue: Maximum shipment value is restricted to Rs. 25,000/- per consignment. COD /TO PAY/Mentioned Piece/D Series: Maximum shipment value is restricted to Rs. 50,000/- per consignment. Consignments booked under F and Regional series shall have limited liability of Rs. 100/- per consignment only. Any valuable shipment should be booked under Mentioned Piece or D series can be transacted only either with a valid insurance cover from the Consignor or by risk surcharge up to a maximum value limit as per the product category. Over and above the maximum value limits the consignments should carry the insurance cover by the consignor as mandatory requirement. Whenever the risk coverage is by way of insurance by consignor a COF charge is levied at the rate of 0.2% of the declared value. If a consignment is neither covered under risk surcharge nor under its own insurance policy by the consignor, the maximum liability on any claim due to loss or damage is restricted to Rs. 500/- and if booked under the Mentioned Piece the declared value of the consignment will not exceed the value limit. All consignments under VAS and D series should be complete with all relevant documents like invoice, Tax forms etc as applicable. It is the responsibility of the consignor to provide the necessary documentation. Any failure in this regard to comply with any of the terms and conditions laid down under the contractual terms of the consignment will make all liability clauses on part of the carrier null and void. Consequential losses of any kind will not be considered. PACKAGEING SOLUTIONS

At DTDC we understand that safe packaging is imperative to the swift delivery of your shipment. Therefore we have designed a new range of DTDC packaging boxes to suit your needs and handle your shipment with utmost care. We make a wide variety of packing solutions available, from heavy materials to fragile items such as mobiles and laptop boxes etc.

Dos

Please use appropriate size boxes as per weight of the consignment. Only use rigid cartons in good condition. Place the consignor / consignee address in the label provided on the box

Donts

Do not exceed the weight specification of the packaging box(es) used. Do not cover or overwrite on the sender / recipient information. Do not tape or wrap the labels.

Hub and spoke model: DTDC follows a hub and spoke model for transporting their cargos . Deciding on a hub is strategic decision which DTDC has taken wisely . For instance , Hyderabad is hub for the adjoining areas . so for any cargo to be transported in the south zone , first its brought to Hyderabad and then transported to its destination . Same is the case when the cargo is to be transported back to all the areas which are under the main centre . For instance a consignment is to transported from Nalgonda to Chennai, it is first brought to Hyderabad and then from there it is sent to Chennai and vice-versa.

There are 12 trucks operating on a single route . Trucks used are on a tender basis and are not owned by the company . Before hiring the company who has quoted the least amount , an initial survey is done by DTDC. When truck leaves it is sealed and is only opened when it reaches its destination . No consignments are taken or dropped in between the starting point and the destination . In case the cargo is transported to such a state where there is a chance that truck might be checked by some government officials on the way , the DTDC personnel ask the consignor to fill up an NOC and is asked to pay some extra charges if required. For maximum utilization , the company ensures that a truck is on road for atleat 16-17 hours a day or runs atleat 500 kms.

Transit Time : After the survey of trucks , a member of DTDC travel with the truck driver on the assigned route to calculate the transit time , which is calculated by taking into account the distance between the routes , condition of the roads , the drivers break time , etc. Below are some of the transit times : Hyderabad-Banglore :- 16 Hrs Hyderabad-Nagpur :- 14Hrs Hyderabad-Chennai :- 24 Hrs Hyderabad-Delhi :-72 Hrs Hyderabad-Pune :- 18 Hrs

Location Finder:To track the consignment, a GPS is installed in every truck. The company staff keeps track of the truck location and update it on their website, the consigner can anytime log on to the website and locate their consignment. They are given two options:- a) Find by location(starting point & destination point) b) Find by keyword(Consignment number on invoice)