Agreement for Southdown Housing Association to deliver external training

Contact Details
1. Name of participant(s)

2. Address of organisation represented

ii) Name and contact details of funder of training, if different from above

Name: Job Title: Tel: Email:

4. Name and Contact details of the trainer(s) at Southdown Housing Association

Name: Alex Grindley Address: Southdown Housing Association 2 Bell Lane Lewes East Sussex BN7 1JU Tel: 01273 405810 Email: a.grindley@southdownhouisng.org

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Course Details
5. Title of course Implementation of The Q-Kit and service user quality checking. 6 March 2013 Start: 9:30 Finish: 16:30

6. Date(s) of course 7. Timings for the course 8. Course Outline and Learning Outcomes

Recognize the Q-Kit definition of quality Understand the basis for creating the Q-Kit and how service users are able to help to continually develop the tool

Apply the Q-Kit model of quality checking to ensure that anyone with a learning disability can be meaningfully involved in checking the quality of their service

Define how the Q-Kit can be used to help empower service users through peer facilitation and group advocacy

Evaluate the continuing training needs of a service users quality checker Construct a quality checking visit

9. Venue of course (full address)

Appraise a quality checking visit and consider appropriate response

Southdown Housing Association 2 Bell Lane Lewes East Sussex BN7 1JU 01273 405810

Tel: 10. Numbers attending 11. Target audience

Service providers committed to service user led quality checking Southdown Housing Association Participants are responsible for informing Southdown Housing Association of any

12. Certificates to be provided by 16. Requirements of participants

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previous injury or pre-existing condition which may affect the participation in the course. Southdown Housing Association reserves the right to exclude from training any participants the trainer believes to be unsuitable for the training on the basis of appropriate attire, health, physical needs or attitude. Any such exclusion will be subsequently confirmed in writing.

Costs
17. Fee for course (per participant)

Course Fee includes: A copy of The Q-Kit handouts administration of the course planning time for trainers the photocopying of materials certificates refreshments 18. Additional Q-Kits required at a cost of 10.00 per kit 19. Total Costs

Terms 20. Copyright

The copyright and all other intellectual property rights in all course materials shall remain the sole and exclusive property of Southdown Housing Association or, in the case of a course developed by a Partner of Southdown Housing Association, the Partners organisation. I undertake that I will not copy or permit the photocopying of course materials, nor disclose or permit the disclosure of course materials, hire or sell the same to third parties, nor use the same for running my own courses, without Southdown Housing Associations explicit permission.

21. Course numbers

The maximum number of attendees will normally be limited to 16.

22. Cancellation
Cancellation with less than two weeks notice is subject to full payment. Cancellation with less than three weeks notice is subject to 50% payment. The charges will be reviewed in March 2013.

23. Evaluating the course

Southdown Housing Association is keen to evaluate training courses. We may use feedback forms for this, or other evaluation methods. If forms are used, the trainer will
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ensure that evaluation forms are given out to participants toward the end of the course and that s/he collects completed forms from each participant.

24. Participants on the course can expect i) Southdown Training Department staff to: behave courteously, responding promptly to queries, requests for information and
bookings inform you of any changes to course timings, venues etc as soon as possible inform you of the need to cancel a course as soon as possible and, where possible, provide an alternative date/course deal with any concerns or complaints promptly, courteously and in line with Southdown Housing Associations complaints procedure seek feedback from participants on their experience of the training

ii) Southdown employees who are trainers to:

arrive promptly before the start of the course at least half an hour before the start time start and finish the course on time provide a course that is structured, has varied methods of learning and has been prepared in advance to meet identified learning objectives ensure any visual aids and handouts they produce are well presented and relevant deliver learning input that is up-to-date and reflects good and anti-discriminatory practice behave in a way that is respectful of learners amend and improve courses in the light of their own observations and feedback from participants and/or managers treat information that is provided before or during the training as confidential, unless there are concerns about poor practice or potential abuse, in keeping with the Data Protection Act and good practice

25. Southdown Housing Association can expect you to: arrive promptly, be aware of the training you are about to attend and be prepared

for the course, including appropriate dress for courses with an agreed physical element (this will have been stipulated in advance) inform Southdown Housing Association if any participants have needs that will affect their ability to participate pay invoices promptly and within 28 days of receipt ensure that participants complete any preparatory work and/or evaluation forms if required provide Southdown Housing Association with feedback about your experience of the training contact us as soon as possible if you have any concerns about the training being provided take responsibility for assessing the health and safety and occupational health of participants before the training

27. Anti-discriminatory practice and confidentiality

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Southdown Housing Association is committed to equal opportunities and antidiscriminatory practice. Southdown Housing Association trainers will ensure that all course notes, handouts, case studies and exercises, delivery methods and presentations reflect diversity and good practice. Sharing of experiences and knowledge by participants often adds to a session. The active participation of attendees can enrich the learning experience provided by the trainer and will often act as a catalyst for the involvement of quieter members of the group. Southdown Housing Association is aware, however, of the need to be mindful of the importance of confidentiality in training sessions. Southdown Housing Association trainers will have differing ways of introducing the concept of confidentiality to their training sessions, defining the boundaries for sharing experiences that are relevant to the session and what should not be shared in an open forum (e.g. information that could identify an individual). In instances where there is disclosure of poor practice/abuse or the potential for abuse of a vulnerable individual, confidentiality has limitations and participants will be made aware of this.

28. What happens if Southdown Housing Association trainers are concerned about the practice of the participant or the service from which they come?
Southdown Housing Association is committed to good practice, and to the health, safety and well-being of people who use social care and housing services. We have a duty as trainers to raise and respond to issues about poor practice, particularly if we believe that a vulnerable adult or child may be at risk of abuse. Concerns about practice could include concerns about a participants behaviour, skills, knowledge and attitudes and/or descriptions of the practice in the service. Where there are concerns about the practice of an individual member of staff or service, the trainer will raise this with the main contact at your organisation. Where possible, they will encourage the individual participant(s) to raise the issue themselves, and/or inform the course participant that they are going to take it further. If the comments on the course cause the trainer to be concerned that a child or vulnerable adult is at risk of abuse, the trainer will raise this with the main contact at your organisation and/or external body (e.g. make a safeguarding alert). Where possible, they will inform the course participant that they are going to do this.

29. Customer service, feedback and complaints

Southdown is committed to providing quality training, good customer care and to improving the service we offer. We welcome feedback to help us improve what we do. We encourage our customers to tell us if there is anything we can do to improve the quality of the training and service we provide. We also have a formal complaints process, and a copy is included with this contract. Complaints and feedback relating to the delivery of the course should be addressed to the Training Manager at Southdown Housing Association, who will investigate the matter.

30. Certificates
Southdown Housing Association will provide certificates signed by the trainer for the participants and give them to the participants on the day.

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31. Agreement For and on behalf of

I agree to the terms and conditions set out above: Sign. Print name. Date:

Job title/role:

For and on behalf of Southdown Housing Association

I agree to the terms and conditions set out above: Sign Date:

Print name:

Alex Grindley

Job title/role:

Q-Kit Co-ordinator

Please return one copy of the signed agreement immediately, by mail (to Training Administrator, Southdown Housing Association, 2 Bell Lane, Lewes, BN7 1JU) or fax (01273 404801), in order to confirm this training date.

Contract for provision of services by Southdown Housing Association Training Department

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