INDUSTRIAL DEVELOPMENT BANK OF INDIA[IDBI]

Bachelor Of Commerce Banking & Insurance Semester V (2011-12)

Submitted by PRATHAMESH CHAVAN ROLL NO:T.BBI - 303

Smt. Parmeshwaridevi Durgadutt Tibrewala Lions Juhu College Of Arts, Commerce And Science J.B.Nagar, Andheri (E), Mumbai 400059.

INDUSTRIAL DEVELOPMENT BANK OF INDIA [IDBI]

Bachlor Of Commerce (Banking & Insurance) Semester V

In Partial Fulfillment of the requirements For the Award of Degree of Bachelor Commerce - Banking & Insurance By PRATHAMESH CHAVAN ROLL NO:T.BBI - 303

Smt. Parmeshwaridevi Durgadutt Tibrewala Lions Juhu College Of Arts, Commerce And Science J.B.Nagar, Andheri (E), Mumbai 400059

Smt. Parmeshwaridevi Durgadutt Tibrewala Lions Juhu College Of Arts, Commerce And Science J.B.Nagar, Andheri (E), Mumbai 400059

CERTIFICATE

This is to certify that MR. PRATHAMESH CHAVAN of T.Y.B.Com (Banking and Insurance) Semester - V(2011-12) has successfully completed the project on INDUSTRIAL DEVELOPMENT BANK OF INDIA[IDBI] under the guidance of Prof. Ms.NANDA INDULKAR

Course Coordinator

I/c Principal

Project Guide / Internal Examiner

External Examiner

DECLARATION

I MR. PRATHAMESH CHAVAN the student of T.Y.B.Com. Banking &

Insurance Semester V (2011-12) hereby declare that I have completed the project on INDUSTRIAL DEVELOPMENT BANK OF INDIA(IDBI)

The information submitted is true and original to the best of my knowledge.

Signature of Student

PRATHAMESH CHAVAN ROLL NO:T.BBI-303

ACKNOWLEDGEMENT

I would like to thank the teaching faculty of SMT .PARMESHWARIDEVI DURGADUTT TIBREWALA LIONS JUHU COLLEGE OF ARTS, COMMERCE AND SCIENCE affiliated to the University of Mumbai for their excellent suggestion. A special thank to Miss. Nanda Indulkar Coordinator for her constant encouragement and guideline from the beginning to the end with never ending patience. Her constant support and efforts helped me to complete my project on time. I would also like to take an opportunity to thank all friends for co-operating with me and to all the people who are directly or indirectly connected to the above project. And I also want to thank our Principal Mrs. Trishala Mehta for her cooperation during the time of completion of the project. I would also like to thank our respected Professors like, MS. Seema without whom the project would have not come to an end. PRATHAMESH CHAVAN

ROLL NO.TB TB-303 Place: Mumbai Date:

INDEX Sr No. 1
1.1

PARTICULARS

Page No.

INTRODUCTION
INTRODUCTION OF INDUSTRIAL DEVELOPMENT BANK OF INDIA[IDBI] MEANING AND DEFINITION OF DEVELOPMENT BANK OF INDIA [IDBI] INDUSTRIAL

1.2

CHAPTER NO : 1

1.1:INTRODUCTION
IDBI Bank Ltd. is a Universal Bank with its operations driven by a cutting edge core Banking IT platform. The Bank offers personalized banking and financial solutions to its clients in the retail and corporate banking arena through its large network of Branches and ATMs, spread across length and breadth of India. We have also set up an overseas branch at Dubai and have plans to open representative offices in various other parts of the Globe, for encashing emerging global opportunities. As on March 31, 2011, the Bank had a network of 816 Branches and 1372 ATMs. The Bank's total business, during Fy 2010-11, reached Rs. 3,37,584 Crore, Balance sheet reached Rs. 2,53,377 Crore while it earned a net profit of Rs. 1650 Crore (up by 60 %). Our vision for the Bank is for it to be the trusted partner in progress, by leveraging quality human capital and setting global standards of excellence, to build the most valued financial conglomerate. Our experience of financial markets helps us to effectively cope with challenges and capitalize on the emerging opportunities by participating effectively in our countrys growth process. IDBI Bank Ltd. is today one of India's largest commercial Banks. For over 40 years, IDBI Bank has essayed a key nation-building role, first as the apex Development Financial Institution (DFI) (July 1, 1964 to September

30, 2004) in the realm of industry and thereafter as a full-service commercial Bank (October 1, 2004 onwards). As a DFI, the erstwhile IDBI stretched its canvas beyond mere project financing to cover an array of services that contributed towards balanced geographical spread of industries, development of identified backward areas, emergence of a new spirit of enterprise and evolution of a deep and vibrant capital market. On October 1, 2004, the erstwhile IDBI converted into a Banking company (as Industrial Development Bank of India Limited) to undertake the entire gamut of Banking activities while continuing to play its secular DFI role. Post the mergers of the erstwhile IDBI Bank with its parent company (IDBI Ltd.) on April 2, 2005 (appointed date: October 1, 2004) and the subsequent merger of the erstwhile United Western Bank Ltd. with IDBI Bank on October 3, 2006, the tech-savvy, new generation Bank with majority Government shareholding today touches the lives of millions of Indians through an array of corporate, retail, SME and Agri products and services.

Headquartered in Mumbai, IDBI Bank today rides on the back of a robust business strategy, a highly competent and dedicated workforce and a state-of-the-art information technology platform, to structure and deliver personalised and innovative Banking services and customised financial solutions to its clients across various delivery channels.

As on March 31, 2010, IDBI Bank has a balance sheet of Rs.2.34 lakh crore and business size (deposits plus advances) of Rs.3.06 lakh crore. As an Universal Bank, IDBI Bank, besides its core Banking and project finance domain, has an established presence in associated financial sector businesses like Capital Market and Investment Banking, Home Finance, Primary Dealership area and more recently, the Life Insurance Business. As a step towards taking the organization on a accelerated growth path, the Bank has reorganized its businesses around nine verticals out of which six customer verticals, each focusing on distinct customer segments and three business verticals. Going forward, IDBI Bank is strongly committed to work towards emerging as the 'Bank of choice' and 'the most valued financial conglomerate', besides generating wealth and value to all its stakeholders.

1.2 HISTORY OF IDBI BANK

The Industrial Development Bank of India Limited (IDBI E ) is one of India's leading public sector banks and 4th largest Bank in overall ratings. RBI categorised IDBI as an "other public sector bank". It was established in 1964 by an Act of Parliamentto provide credit and other facilities for the development of the fledgling Indian industry. ] It is currently 10th largest development bank in the world in terms of reach with 1455 ATMs, 883 branches including one overseas branch at DIFC, Dubai and 598 centers including two overseas canters at Singapore & Beijing. Some of the institutions built by IDBI are the National Stock Exchange of India (NSE), the National Securities Depository Services Ltd (NSDL), the Stock Holding Corporation of India (SHCIL), the Credit Analysis & Research Ltd, the Export-Import Bank of India(Exim Bank), the Small Industries Development Bank of India(SIDBI), the Entrepreneurship Development Institute of India, and IDBI BANK, which is owned by the Indian Government.IDBI Bank is on a par with nationalized banks and the SBI Group as far as government ownership is concerned.It is one among the 26 commercial banks owned by the Government of India.The Bank has an aggregate balance sheet size of Rs. 2,53,378 crore as on March 31, 2011. IDBI Bank's operations during the financial year ended March 31,

Industrial Development Bank of India (IDBI)

The Industrial Development Bank of India (IDBI) was established on 1 July 1964 under an Act of Parliament as a wholly owned subsidiary of the Reserve Bank of India. In 16 February 1976, the ownership of IDBI was transferred to the Government of India and it was made the principal financial institution for coordinating the activities of institutions engaged in financing, promoting and developing industry in the country. Although Government shareholding in the Bank came down below 100% following ID Is public issue in July 1995, the former continues to be the major shareholder (current shareholding: 65.14%). IDBI provides financial assistance, both in rupee and foreign currencies, for green-field projects as also for expansion, modernisation and diversification purposes. In the wake of financial sector reforms unveiled by the government since 1992, IDBI also provides indirect financial assistance by way of refinancing of loans extended by State-level financial institutions and banks and by way of rediscounting of bills of exchange arising out of sale of indigenous machinery on deferred payment terms. IDBI has played a pioneering role, particularly in the pre-reform era (1964 91),in catalyzing broad based industrial development in the country in keeping with its Government-ordained development banking charter. Narasimam committee recommends that IDBI should give up its direct financing functions and concentrate only in promotional and refinancing role. But this recommendation was rejected by the government. Later RBI constituted a committee under the chairmanship of S.H.Khan to examine the concept of development financing in the changed global challenges. This committee is the first to recommend the concept of universal banking. The committee wanted the development financial institution to diversify its activity. It recommended to harmonise the role of development financing and banking activities by getting away from the conventional distinction between commercial banking and developmental banking. In September 2003, IDBI diversified its business domain further by acquiring the entire shareholding of Tata Finance Limited in Tata Home finance Ltd., signaling ID Is foray into the retail finance sector. The fully

owned housing finance subsidiary has since been renamed ID I Home finance Limited. In view of the signal changes in the operating environment, following initiation of reforms since the early nineties, Government of India has decided to transform IDBI into a commercial bank without eschewing its secular development finance obligations. The migration to the new business model of commercial banking, with its gateway to low-cost current, savings bank deposits, would help overcome most of the limitations of the current business model of development finance while simultaneously enabling it to diversify its client/ asset base. Towards this end, the IDB (Transfer of Undertaking and Repeal) Act 2003 was passed by Parliament in December 2003. The Act provides for repeal of IDBI Act, corporatisation of IDBI (with majority Government holding; current share: 58.47%) and transformation into a commercial bank. The provisions of the Act have come into force from 2 July 2004 in terms of a Government Notification to this effect. The Notification facilitated formation, incorporation and registration of Industrial Development Bank of India Ltd. as a company under the Companies Act, 1956 and a deemed Banking Company under the Banking Regulation Act 1949 and helped in obtaining requisite regulatory and statutory clearances, including those from RBI. IDBI would commence banking business in accordance with the provisions of the new Act in addition to the business being transacted under IDBI Act, 9 4 from October 2 4, the Appointed Date notified by the Central Government. IDBI Bank, with which the parent IDBI was merged, was a new generation Bank. The Pvt Bank was the fastest growing banking company in India. The bank was pioneer in adapting to policy of first mover in tier 2 cities. The Bank has one of the highest productivity per employee in Indian banking industry. On 29 July 2004, the Board of Directors of IDBI and IDBI Bank accorded in principle approval to the merger of IDBI Bank with the Industrial Development Bank of India Ltd. to be formed incorporated under the Companies Act, 1956 pursuant to the IDB (Transfer of Undertaking and Repeal) Act, 2003 (53 of 2003), subject to the approval of shareholders and other regulatory and statutory approvals. A mutually gainful proposition with positive implications for all stakeholders and clients, the merger process is

expected to be completed during the current financial year ending 31 March 2005. The immediate fall out of the merger of IDBI and IDBI Bank was the exit of employees of IDBI bank. The cultures in the two organizations have taken its toll. The IDBI Bank now is in a growing fold. With its retail banking arm expanding further after the merger of United western Bank. IDBI would continue to provide the extant products and services as part of its development finance role even after its conversion into a banking company. In addition, the new entity would also provide an array of wholesale and retail banking products, designed to suit the specific needs cash flow requirements of corporates and individuals. In particular, IDBI would leverage the strong corporate relationships built up over the years to offer customised and total financial solutions for all corporate business needs, single-window appraisal for term loans and working capital finance, strategic advisory and hand-holding support at the implementation phase of projects, among others. ID Is transformation into a commercial bank would provide a gateway to low-cost deposits like Current and Savings Bank Deposits. This would have a positive impact on the anks overall cost of funds and facilitate lending at more competitive rates to its clients. The new entity would offer various retail products, leveraging upon its existing relationship with retail investors under its existing Suvidha Flexi-bond schemes. The responsibility for maintaining standards of corporate governance lies with its Board of Directors. Two Committees of the Board viz. the Executive Committee and the Audit Committee are adequately empowered to monitor implementation of good corporate governance practices and making necessary disclosures within the framework of legal provisions and banking conventions.

Overview of development banking in India

The concept of development banking rose only after Second World War, after the Great Depression in 1930s. The demand for reconstruction funds for the affected nations compelled in setting up a worldwide institution for reconstruction. As a result the IBRD was set up in 1945 as a worldwide institution for development and reconstruction. This concept has been widened all over the world and resulted in setting up of large number of banks around the world which coordinating the developmental activities of different nations with different objectives among the world. The Narashimam committee had recommended to give up its direct financing functions and to perform only the promotional and refinancing role. However, the S.H.Khan committee, appointed by the RBI, recommended its transformation into a universal bank. The course of development of financial institutions and markets during the post-Independence period was largely guided by the process of planned development pursued in India with emphasis on mobilisation of savings and channeling investment to meet Plan priorities. At the time of Independence in 1947, India had a fairly well developed banking system. The adoption of bank dominated financial development strategy was aimed at meeting the sectoral credit needs, particularly of agriculture and industry. Towards this end, the Reserve Bankconcentrated on regulating and developing mechanisms for institution building. The commercial banking network was expanded to cater to the requirements of general banking and for meeting the short-term working capital requirements of industry and agriculture. Specialised development financial institutions (DFIs) such as the IDBI, NABARD, NHB and SIDBI, etc., with majority ownership of the Reserve Bank were set up to meet the long-term financing requirements of industry and agriculture. To facilitate the growth of these institutions, a mechanism to provide concessional finance to these institutions was also put in place by the Reserve Bank. The first development bank In India incorporated immediately after independence in 1948 under the Industrial Finance Corporation Act as a statutory corporation to pioneer institutional credit to medium and large-

scale. Then after in regular intervals the government started new and different development financial institutions to attain the different objectives and helpful to five-year plans. The early history of Indian banking and finance was marked by strong governmental regulation and control. The roots of the national system were in the State Bank of India Act of 1955, which nationalized the former Imperial Bank of India and its seven associate banks. In the early days, this national system operated alongside of a large private banking system. anks were limited in their operational flexibility by the governments desire to maintain employment in the banking system and were often drawn into troublesome loans in order to further the governments social goals. The financial institutions in India were set up under the strong control of both central and state Governments, and the Government utilized these institutions for the achievements in planning and development of the nation as a whole. Thus India financial institutions can be classified under five heads according to their economic importance:

All-India Development Banks Specialized Financial Institutions Investment Institutions State-level institutions Other institutions.

CHAPIER NO :2
MEANING AND DEFINATION OF INDUSTRIAL BANK 2.1 Meaning:

An organization, usually a corporation, chartered by a state or federal government, which does most or all of the following: receives demand deposit and time deposits, honors instruments drawn on them, and pays interest on them; discounts notes, makes loans, and invests in securities; collects checks, drafts, and notes; certifies depositor's checks; and issues drafts and cashier's checks

2.2 Defination:
Section 5(b) of the Banking Companies Act, 1949 defines Banking As The accepting for the purpose of lending or investment of deposits of money from public, repayable on demand or otherwise and withdrawable by cheque, draft or order or othetwise.

2.3 FEATURES OF IDBI BANK The World Currency Card comes to you packed with powerful features that you won't get with a travellers cheque or credit card. More convenient than Travellers Cheques

Wider acceptances: While Travellers Cheques are accepted only at select locations for purchases or encashment, the World Currency Card is accepted virtually everywhere across the world at over 14 million merchant establishments that accept Visa debit and credit cards. Moreover, this card can also be used to withdraw cash in the local currency wherever you are at over 10 lac Visa/PLUS ATMs worldwide. Spend only what you need: With Travellers Cheques the entire amount on each cheque needs to be encashed in full each time you shop. While, with the World Currency Card you only spend what you need so you dont carry any extra cash. Convenient to encash: Travellers Cheques have a cumbersome encashment process; you need to look up local bank opening times, holidays, carry additional identification with you. The World Currency Card can be encashed easily at ATMs at any time and provides enhanced security through a four digit ATM PIN to authorise ATM transactions. Easy to replace: Travellers Cheques have a cumbersome replacement process if lost. In case, you lose your World Currency Card, all you need to do is call our Phone Banking numbers and a replacement card will be sent to you within 48 hours. Easy to obtain refund: In case of Travellers Cheques balance encashment is possible only at Money Changers and at select merchant establishments. With the World Currency Card, balance encashment is very convenient. All you need to do is call up our Phone Banking numebrs and a Demand Draft* for the balance amount would be sent to your mailing address

Cheaper than Credit Cards The annual fee on most international credit cards is much higher than the nominal fee on the World Currency Card In case of credit cards, the rate of exchange depends on the rate

applicable the day you transact which may be unfavourable. Whereas, with the World Currency Card, the rate of exchange is fixed the day you purchase the card In case of Credit Cards, if your bill is not paid within the due date then you pay much more in terms of interest payments, which are not applicable to the World Currency Card

24/7 Customer Service You can access our Customer Service Centre round the clock, seven days a week. All you need to do is call 0091 22 67719200 and our customer service agents will be glad to assist you.

2.4FUNCTIONS OF IDBI BANK

Industrial Development Bank of India (IDBI) is the tength largest bank in the world in terms of development. The National Stock Exchange (NSE), The National Securities Depository Services Ltd. (NSDL), Stock Holding Corporation of India (SHCIL) are some of the institutions which has been built by IDBI. IDBI is a strategic investor in a plethora of institutions which have revolutionized the Indian Financial Markets. IDBI Bank, promoted by IDBI Group started in November 1995 with a branch at Indore with an equity capital base of Rs. 1000 million. MAIN FUNCTIONS OF IDBI BANK IDBI is vested with the responsibility of co-ordinating the working of institutions engaged in financing, promoting and developing industries. It has evolved an appropriate mechanism for this purpose. IDBI also undertakes/supports wide-ranging promotional activities including entrepreneurship development programmes for new entrepreneurs, provision of consultancy services for small and medium enterprises, upgradation of technology and programmes for economic upliftment of the underprivileged.

IDBI's role as a catalyst IDBI's role as a catalyst to industrial development encompasses a wide spectrum of activities. IDBI can finance all types of industrial concerns covered under the provisions of the IDBI Act. With over three decades of service to the Indian industry, IDBI has grown substantially in terms of size of operations and portfolio.

Developmental Activities of IDBI

Promotional activities In fulfilment of its developmental role, the Bank continues to perform a wide range of promotional activities relating to developmental programmes for new entrepreneurs, consultancy services for small and medium enterprises and programmes designed for accredited voluntary agencies for the economic upliftment of the underprivileged. These include entrepreneurship development, self-employment and wage employment in the industrial sector for the weaker sections of society through voluntary agencies, support to Science and Technology Entrepreneurs' Parks, Energy Conservation, Common Quality Testing Centres for small industries. Technical Consultancy Organisations With a view to making available at a reasonable cost, consultancy and advisory services to entrepreneurs, particularly to new and small entrepreneurs, IDBI, in collaboration with other All-India Financial Institutions, has set up a network of Technical Consultancy Organisations (TCOs) covering the entire country. TCOs offer diversified services to small and medium enterprises in the selection, formulation and appraisal of projects, their implementation and review. EntrepreneurshipDevelopmentInstitute Realising that entrepreneurship development is the key to industrial development, IDBI played a prime role in setting up of the Entrepreneurship Development Institute of India for fostering entrepreneurship in the country. It has also established similar institutes in Bihar, Orissa, Madhya Pradesh and Uttar Pradesh. IDBI also extends financial support to various organisations in conducting studies or surveys of relevance to industrial development.

OTHER FUNCTION OF IDBI BANK

Functions. Various functions of or types of assistance to be provided by the IDBI are as follows: (i) Direct Financial Assistance: The IDBI provides direct financial assistance to the industrial concerns in the form of (a) granting loans and advances; and (b)subscribing to, purchasing or underwriting the issues of stocks, bonds or debentures. (ii) Indirect Financial Assistance: The IDBI provides indirect financial assistance to the small and medium industrial concerns through other financial institution, such as, State Finance Corporations, State Industrial Development Corporations, Cooperative banks, regional rural banks, commercial banks. The Assistance to these institutions include :(a) refinancing of loans given by the institutions; subscribing to their shares and bonds; (c) rediscounting of bills. (iiI) Development Assistance: The creation of the Development Assistance Fund is the special feature of the IDBI. The Fund is used to provide assistance to those industries which are not able to obtain funds in the normal course mainly because of heavy investment involved or low expected rate of returns. The financial resources of the Fund mainly come from contributions made by the government in the form of loans, gifts, donations, etc; and from other sources. Assistance from the Fund requires the prior approval by the government. (iv) Promotional Function: Besides providing financial assistance, the IDBI also undertakes various promotional activities such as marketing and investment research, technoeconomic surveys. It provides technical and administrative advice for promotion, expansion and better management of the industrial concerns.

2.5 IMPORTANCE OF IDBI BANK

The Industrial Development Bank of India Limited, popularly known as IDBI Bank is one of the leading public sector banks in India. Categorized as "other public sector bank" by Reserve Bank of India (RBI), IDBI Bank is also the 4th largest Indian bank. Founded in 1964 to provide credit and other facilities to its customers, IDBI Bank currently has 457 centers, 688 branches and 1020 ATMs across the nation. It is world's 10th largest development bank in terms of reach. IDBI Bank also built several institutions including the National Stock Exchange of India (NSE), the Stock Holding Corporation of India (SHCIL) and the National Securities Depository Services Ltd. (NSDL) etc. BRIEF HISTORY 1995, the share holding of the Government came down below 100%. However, the majority of the share was still owned by the government, which is currently 52.3%. IDBI Bank started offering a wide array of products and services to its customers, which covered entire range of industrial activities including services and manufacturing. In September 2003, IDBI acquired the entire shareholding of Tata Finance Limited in Tata Home Finance Ltd. Since then, the fully owned housing subsidiary was known as 'IDBI Home Finance Limited'. Next year, on July 29, 2004, the Board of Directors of IDBI and IBDI Bank approved the merger of IDBI Bank with the Industrial Development Bank of India Ltd. IDBI Bank also acquired United Western Bank in 2006. SUBSIDARIES IBDI Bank has the following subsidiaries:

IDBI Capital Market Services Limited IDBI Home Finance Limited IDBI Intech Limited IDBI Gilts Limited

PRODUCTS AND SERVICES IDBI Bank offers a wide array of products and services to its customers. For different customer groups and needs, there are different types of products and services including Personal Banking, Corporate Banking, SME Finance and Agri Business etc. PERSONAL BANKING Following products and services are offered under Personal Banking:

Deposits o Savings Account o Current Account o Fixed Deposits o Suvidha Tax Saving Fixed Deposit o Pension Accounts o Sabka Account o Super Shakti Account for Women o Jubilee Plus Account Loans o Home Loans o Loans Against Property o Education Loans o Personal Loan o Loan Against Securities o Reverse Mortgage Loan o Auto Loan Payments o Tax Payments o Stamp Duty payments o EasyFill o Bill Payment o Card to Card Money Transfer o Online Payments o PayMate Investments Advisory o Smart Financial Planning

Mutual Fund o Insurance o Fixed Income Securities Cards o Gold Debit Card o International Debit cum ATM Card o Gift Card o World Currency Card o Cash Card o KIDS Debit Card o Foundation Day Cash Back Scheme 2009 o Platinum Card Institutional Banking o Institutional Savings Account o Corporate Payroll Account 24 Hours Banking o Phone Banking o SMS Banking o AccountAlerts o Internet Banking Other products o Lockers o India Post Preferred Banking NRI Services Capital Market o IPO o Demat
o

CORPORATE BANKING Following products and services are offered by IDBI Bank for the corporates:

Project Finance Infrastructure Finance Syndication, Underwriting & Advisory Services Carbon Credits Business

Working Capital Cash Management Services Trade Finance Tax Payments Derivatives Technology Upgradation Fund Scheme (TUFS) Film Financing Scheme Direct Discounting Bills Rehabilitation Finance

SME FINANCE Following SME Finance products are offered by the IDBI Bank:

Sulabh Vyapar Loan Dealer Finance Funding under CGFMSE Direct Credit Scheme - SIDBI Preferred customer scheme - IDBI Bank / SIDBI Vendor financing (Pre - Sale) Vendor financing (Post - Sale) Lending Against the Security of Future Credit Card Receivables Working Capital Financing - Software Development Entities Finance to Medical Practitioners Loan to SRWTO SME Hosiery Special Current Account

CHAPTER NO :3 3.1: Services of bank

Capital Markets

IDBI Capital as an institutional player provides the entire gamut of Capital Market services encompassing: 1. Public Offerings 2. Qualified Institutional Placements 3. Buyback 4. Takeover 5. Preferential Allotments 6. External Commercial Borrowings, FCCBs, etc. The above activities entails liasioning with institutional investors such as treasury departments of Domestic Institutions, Banks and corporates, fund managers of mutual funds, private equity firms, FIIs, HNIs. IPO / FPO / Right Issues Initial Public Offerings / Follow on Public Offerings / Rights Issues IDBI Capital Market Services Ltd. (ICMS), as a Securities and Exchange Board of India (SEBI) registered Merchant Banker, provides the following services:

Public issue of Equity and Debt Instruments in Indian markets through Initial Public Offering (IPO), Follow on Public Offering (FPO) and Rights Issue Acts as a Book Running Lead Manager, a Lead Manager, a CoManager or an Advisor to the Issue. Underwrites Issues of Equity and Debt Instruments. Markets various instruments with Qualified Institutional Buyers (QIBs), High Networth Individuals (HNIs), Corporate and Retail investors. Prepares all documents like Prospectus / Letter of Offer and assists the Issuer in complying with legal and statutory requirements of SEBI, Stock Exchanges, Registrar of Companies (ROC) and authorities under various corporate laws and economic laws for issue of securities. Advisory services on structuring of capital and debt, timing for raising the same, choice of agencies to assist in the process of raising funds, etc. TakeOver

IDBI Capital helps corporate and institutional clients to carry out successful takeovers on the Exchange listed companies. IDBI Capital helps carry out the Due Diligence exercise in accordance with relevant SEBI Rules / Regulations / Guidelines followed by the preparation of legal documentation connected with Buybacks and Take-overs.

Buyback of Securities Buyback of Securities IDBI Capital is active in assisting its clients in

buy-back programmes. With the presence of a strong Broking services, the Company is in a position to offer comprehensive solutions to accomplish buy-back programmes.

Buyback of Securities Home > Capital Markets > Buyback of Securities IDBI Capital is active in assisting its clients in buy-back programmes. With the presence of a strong Broking services, the Company is in a position to offer comprehensive solutions to accomplish buy-back programmes. Private Equity Home > Capital Markets > Private Equity We have

developed strong expertise across different industries, which enable us to structure the transaction in that context. In Private Equity (PE), we focus on sectors ranging from Infrastructure, Power, Telecom, Healthcare & Life Sciences, Pharmaceuticals, Hospitality, Banking, Logistics, Media, Auto Ancillaries / Components, Cement, Steel, etc to name a few. Our strength in Private Equity advisory is on account of:

Strong relationships with PE funds and their key decision makers

Strong execution team gives an edge on optimal structuring and efficient closure of transactions Value addition on entire structure of activities

Our PE transaction doesnt come to an end with the transfer of funds but also cater to entire gamut of Investment Banking needs. IDBI Capital enables strong growth oriented companies raise capital through;

Preparation of Business and Financial Plans Preparation of the Information Memorandum Discussions and Negotiations with prospective investors Deal closure and Execution

INVESTMENT BANKING
Our Clients We represent Government organizations, Public Sector Enterprises and Indian Corporates covering sectors such as Steel and other metals, Mines, Minerals, Chemicals, Healthcare, Hospitality, Financial Services and other Core Sectors.

Our Team We have a combination of professionals with varied background who shares our values of truthfulness, objectivity, innovation and analytical accuracy. The professional qualification of our team provide a rock solid foundation for giving consulting services and our depth of experience ranges from young management graduates from premier business schools to experienced finance professional and qualified chartered accountants as well.

FINANCIAL ADVISORY
Financial Advisory has been considered as a strategic function requiring innovative and distinct financial solutions both long and short term focused on delivering greater shareholder value. IDBI Capital Market Services Limited occupies a leading position being a wholly owned subsidiary of IDBI Bank in the Corporate Finance Market place. We support our clients by offering those creative ideas and solutions that facilitates in enhancing the value. We broadly advise on the following on the Financial Advisory space:

Business Valuation Financial & Commercial Due Diligence Merchant Financial Appraisal Joint Venture & Contract Bid Process Management

Disinvestments Infrastructure Advisory Financial / Debt Restructuring

PROJECT ADVISORY
IDBI Capital has considerable expertise in Project Advisory / Finance. We advise our clients right from the project conception stage followed by preparation of the Project Report and its Techno-Commercial Appraisal with the support of accredited institutions with optimal financial structuring. These reports pave the way for contracting project loans for green-field as well as expansion projects. Our Project Advisory would also include turnkey advisory services on financial structuring, implementation and documentation aspects of Greenfield Projects, Brown Field Projects and Public Private Partnership Projects. The scope of work ranges from negotiations with Banks, Financial Institutions and Multilateral agencies for obtaining the final loan sanctions. Our Project Advisory Services broadly include:

Overview of the promoting company / SPV Review of the Project Structure and Project Costs including various assumptions. Capital Structuring

Real Estate Advisory Identification and evaluation of various sources of finance Financial modeling Risk Analysis and Allocation Development of a Security Package

CORPORATE ADVISORY
IDBI Capital Market Services Limited support Promoters and Senior Management professionals of Corporate to acquire new perspectives and dimensions on Competitive Strategy that will give Competitive Advantage. Our deliverables and advice focuses on delivering timely and researched information for the ultimate decision-making. Our financial and strategic advisory and analysis will provide necessary inputs to key stake holder (s) for taking decisions for enhancing shareholder value. Our key advisory areas are: a. Mergers and Acquisitions b. Strategic Advisory

MERGERS AND ACQUISTION

There are several means a Corporate adopt to improve shareholder value e.g. increased revenue, market share, geographical expansion, diversification, economies of scale; or to integrate through Merger & Acquisition. Broadly speaking, M&A drivers could be customer acquisition and top line growth, new market entry or competence building. IDBI Capitals M&A Advisory services covers right from the initial negotiation stage to the final deal conclusion. We address the following while taking up Mergers and Acquisitions;

Business valuations and managing the entire merger process Assisting companies in acquisitions as sell off as joint ventures Assisting the Company in financing the deal Managing Open Offers Evaluating bids on the basis of the evaluation criteria set out

STRATEGIC ADISORY
Strategic Planning provides the framework for all the major business decisions of an enterprises-decision on businesses, products & markets, manufacturing facilities, investments & organizational structure. It is indeed act as a pathfinder to various business opportunities. IDBI Capital assists clients in formulating strategy, developing solutions and successfully managing results. We work with clients to define their business strategy and implement interactive solutions that redefine

relationships with customers, suppliers and employees. We help clients improve business performance by delivering a complete, business-focused menu of end-to-end business solutions. We broadly cover:

Business and Strategic Planning Business Restructuring Entry Strategy Policy Advisory Organisation Restructuring Bid Process Management Process Consulting

FUND MANAGEMENT
IDBI Capital Market Services Ltd. (ICMS) is a leading Fund Manager in the country for Provident, Pension and Retirement Benefit Funds. The Company is a SEBI registered Portfolio Manager and manage its Clients assets under both discretionary and non-discretionary mandates. These services are provided to various public and private sector undertakings and their provident, pension, retirement benefit and surplus funds. The Companys client base includes leading pension and provident funds in the country. IDBI capital has been advising institutions, banks and corporates for their investment in Debt, Mutual Funds and Equities over several years. Its

services include managing Client Assets--Pension & Provident Funds, Surplus fund Management, Equity Portfolio Management and Mutual Fund Advisory. The funds have continuously yielded superior returns, which are significantly higher than the benchmark. ISO Certification 9001:2000 Keeping in view the importance of standardized processes and service levels, the Company has gone in for ISO Certification for Fund Management, and is the only company to have done so in this sector. Being a public sector, the Company is also audited by Comptroller and Auditor General (CAG) office and follows transparent practices. Regulatory Approval IDBI Capital is a registered Portfolio Manager with Securities and Exchange Board of India (SEBI) since 1998 and is authorised to undertake Funds Management activities (Debt & Equity) for clients. These activities would be governed by Securities and Exchange Board of India (Portfolio Managers) Rules and Regulations, 1993. SEBI Regisration No. of IDBI Capital is INP000000209, valid till the year 2010. The Key strengths of IDBI capital Market Services in the areas of Debt Fund Management are: 1. Fund Management experience of 10 years

2. Expertise in managing large corpus 3. Expertise in both Debt & Equity Market 4. IDBI Capital is the only Portfolio Manager in the Country to achieve ISO 9001: 2000 Standard for Quality Management Systems in Fund Management operations, with certification from TUV NORD an accredited German standards firm 5. Substantial Returns Over Benchmark 6. IDBI Capital is a SEBI registered Portfolio Manager 7. Minimum Idle Days 8. Our fund management skill covers Portfolio Analysis that includes ALM, Asset Allocation, Risk Analysis, Maturity Analysis and Yield Analysis 9. Transparency of Operations 10. 11. 12. Strict adherence to Compliance Procedures Highly Rated Debt Research Presence in All Segment/ Asset of the Financial Services: IDBI

Capital deals in Equity and Equity related products and is one of the highly rated Mutual Fund Distributor (won two consecutive CNBC TV18 Institutional Financial Advisor Award). In Investment Banking and Debt Capital Market- Rated in Top 15 by Prime Database 13. Group Strength in Debt Market: IDBI Capital is one of the leading players in debt market with presence in primary dealership since July 2007. The current operations of primary dealership is conducted by a group company, IDBI Gilts Infrastructure

Experienced Fund Management Team: The Fund Management team comprises of experienced professionals (experience ranges between 2 years to 15 years) in Portfolio Management with requisite exposure in the fixed income and equity segment and qualifications Experienced Back-Office: The Clearing and Settlement Operations are manned by experienced personnel with requisite exposure to capital market and particularly debt market. The process is standardized as per the regulatory and other specific norms and mainly technology driven in most areas Accounting: Real time accounting of Remittances, Investments, Interest and Redemption proceeds ensures accurate reconciliation Professional Custodian: Member of NSDL for demat services and offers Constituent SGL Account facility for Government securities through IDBI Gilts Ltd. Functional Separation of Front and Back Office: Separate personnel handle the front and back office functions to ensure transparency and complete regulatory compliance Internal Controls: Adequate Risk Management systems in place to ensure complete regulatory compliance Audit Systems: Audit of all transactions and reports by an independent firm of chartered accountants. The accounts and transactions are also subject to CAG audit and other regulators Belongs to IDBI Group: IDBI is a leading bank, classified under Other Public Sector Bank. Established in 1964 by Government of India under an Act of Parliament, IDBI has essayed a significant role in the countrys industrial and economic progress for over 40 years first as

apex Development Financial Institution (DFI) and now as a full service commercial bank

Agri Business Group

IDBI Bank's total agriculture advance was Rs.1387 Cr for year ended March 2007. It has gone up by Rs.6924 Cr (around 500%) to Rs.8311 Cr as on March 31, 2009. India is a nation of villages. Agriculture and allied activities have been the main source of livelihood of our rural populace since times immemorial. The sector provides source of employment and livelihood to over 60% of the population. Its linkages with industry are growing with increasing stress on food and agri processing industry on account of changing demand patterns for processed food by consumers. With this background Corporate India has started finding new opportunities in Agriculture. Priority Sector constitutes Agriculture and allied activities. The emergence of modern economic system has institutionalized agriculture sector on business models. Agribusiness is a broad term that encompasses a number of businesses in agriculture including food production, farming, agrochemicals, farm machinery, warehousing, wholesale and distribution, and processing, marketing and sale of food products.

IDBI Bank constantly emphasizes on lending to Agricultural sector. Bank has several Agri products viz. Loan against crop receivables, Warehouse receipt, Contract farming etc. to uplift the socioeconomic status of rural population.

Internet Banking

Welcome to world-class banking at IDBI Bank. In today's digital world, Internet banking assumes a special significance. Realising that the default access to your banking information in the near future would be only through the Internet, we at IDBI Bank have made available to you a globally benchmarked Internet Banking facility. With IDBI's Internet Banking, your Bank travels with you around the world and you have on-line, real-time access to your accounts. Admittedly, such a service requires security of the highest nature and complete privacy protection. We provide a completely secure environment, using 128-bit encryption SSL (Secure Sockets Layer), digitally certified by Verisign. 128-bit SSL guarantees

world-class security for Internet and e-commerce applications. Click on the image to verify the certificate. There are a slew of services that are available through Internet Banking. For a complete list of services, click here. To avail of this service is very simple. All you need to have is your Internet Banking user ID (which is the same as your Customer ID) and Internet Banking password. To find our more on 'how to apply to Internet Banking', click here.

Mobile Banking
Welcome to world-class banking at IDBI Bank. Business is on the move and so are the people who conduct it. For you to enjoy banking convenience while on the move, IDBI Bank is here with its SMS Banking facility. Our SMS banking initiatives permit you to access your Bank account and carry out various banking transcations and inquires. No need of visiting Enabled the bank time and again! Phones NON-WAP Mobile

If you have a non-WAP enabled mobile phone, you can use the SMS facility and conduct the following operations using the messaging services of your service provider.

Balance enquiry Last three transaction

Cheque payment status Cheque book Statement request Demat - free balance holding Demat - last two transactions Bill payment

WAP Enabled Mobile Phones If you are WAP enabled mobile phone user, you can do interactive banking with us. If you need to draw cash while you travel, your mobile will indicate to you the nearest IDBI branch and its phone number. Transactions using WAP are WAP-WTLS compliant (meaning you have the comfort of transacting at the highest level of security standard available internationally).

Direct Tax Payment Pay your taxes conveniently through us;The Reserve Bank of India and the Central Board of Direct Taxes have authorised us to collect all direct taxes (Corporation Tax and Income Tax). You can now pay your income and corporate tax without any hassels. You can pay following types of direct taxes through us:

Corporation tax Income tax Wealth tax Dividend distribution tax

Securities transaction tax Fringe benefits tax Banking cash transaction tax

It includes following kinds of tax payments, which is usually done by you periodically:

Advance tax Self assessment tax TDS on salaries TDS on rent TDS on interest on securities or borrowings TDS on professional or technical services payments TDS on contractors' payments TDS on insurance commissions paid TDS on income distribution to unit holders by mutual funds TDS on repurchase payments of mutual fund units TDS on game shows and lottery prize payments TDS on commission on sale of lottery tickets

3.2DEPOSITS
1. 2. 3. 4. Savings Account Corporate Payroll Accounts Current Account Preferred Banking

Regular Savings Account At IDBI Bank, we believe that different people have different needs. Thus, we offer various different types of Savings Account to cater to our diverse customer base. Be it individuals, kids, women, corporates, senior citizens, we have an account tailor-made for each one of them. The various types of Savings Account offered By IDBI Bank are as follows: Choose from various range of Personal Banking services like: 1. 2. 3. 4. 5. 6. 7. SuperSavings Account SuperShakti (Womens') Account Jubilee Plus (Senior Citizens) Account Power Kidz Account Sabka Account -No Frill account Pension Savings Account (Central Government Employees) At IDBI Bank, it is our constant endeavor to provide you products and services that will enhance your banking experience. From time to time we identify your needs and produce quality products that will simplify banking for you. Our extensive branch and ATM network, technology initiatives, and correspondent banking arrangement with banks across the globe have leveraged us to provide superior services. Savings Account Interest Rate - 4.00% p.a. (w.e.f. May 03,2011)

8.

SuperSavings Account

Super Savings Account Be it happiness in life or more time for yourself, you have always desired more of

it. So why settle for less with your savings account? The Super Savings Account is a complete financial package that provides you with easy access to your money and complete banking convenience too. It offers you a whole range of options for optimal management of your money. With Super Savings Account you not only save your money but also make it grow. So apart from the basic benefits of a savings account, we offer you options for faster transfer of funds, options to pay your bills or tax online and options to grow money at attractive interest rates in the savings account. 1. 2. 3. 4. 5. 6. 7. 8. Instant Banking Free International Debit Card Free Demand drafts and Pay order Easy Payments Bank on the Move Profit from your Account Value Added Services Travel and Gift Solutions

1.

SuperShakti (Womens') Account

SuperShakti (Women's) Account Understanding the specific requirements of our customers, we at IDBI Bank have introduced a special Savings Account for Women, which we have coined Super Shakti. Not only this, along with this account we offer one Zero Balance Savings Account absolutely free for her child below the age of eighteen years. The Account offers you a host of features, which include: 1. 2. 3. 4. 5. 6. 7. Free Transactions at other Bank ATMs. A Zero balance account for your child below the age of 18 years. Auto Sweep out/sweep in facility Free International ATM cum Debit card. Free Personalised PAP Cheque Book. Free Demand Draft and Payorder Free Statement by e-mail

8. 9. 10.

50% discount on Demat AMC Locker services at a concessional rate Investment advisory services.

11.

Jubilee Plus (Senior Citizens) Account

Now banking can be done from home. IDBI bank has brought to the senior citizens an account that can facilitate your banking transactions with hosts of facilities catering to the needs of the customer. This is deal in which you cannot just save the money but also make it grow. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Free zero balance Sponsors account. Auto Sweep out/sweep in facility Relationship Manager to guide about investments. Provide them with various investment options. Free debit card Free multicity cheque book No limit on ATM transactions, all banks Free Demand Draft and Pay order Free Statement by email Locker services at a concessional rate Exposure to TPD products.

1.

Power Kids Account With the growing focus on the Kids segment and its requirements, IDBI Bank realized the importance of introducing a product specifically catering to this market. These days, parents' start saving money for their children right from the day they are born and by supporting this thought IDBI bank has designed the POWERKIDZ account, cut for the needs of children. It is a piggy bank for the Kids that will not just keep their money safe but provide an interest on the same, allow them to take out money when required, make smart purchases by way of exclusive debit card, teach them to operate their account in a better and convenient way and also advise them from time to time about better investment options.

Kids at a young age can start saving the amount received from parents/guardian into these account which will not just inculcate the habit of saving but also act as an instrument in guiding them into financial sector. Coupled with various training programs and with insight to various other products children can make better investment decisions in future. They can even have the benefit by availing education loan from IDBI bank at a competitive interest rate for funding their higher education in India and Overseas. Features at a Glance 1. 2. 3. 4. 5. Free Kids ATM card with withdrawal limit upto Rs 2000 at ATM/POS. Personalised local cheque book with 10 leaves free.* Free monthly statements via mail on request. Free passbook. Free Demand Drafts and Pay orders

Documentation 1. 2. 3. 4. 5. 6. I S A of Guardian. Minor Declaration to be signed by the Guardian. Guardian's photograph and signature required on AOF. Two Minors or two guardians not allowed in a minor account. Only natural guardians as per law are acceptable, otherwise guardian should be a person appointed by a court of law. For Minor Date of Birth proof (any one of the following documents) 1. Birth Registration certificate 2. Passport 3. Report card showing DOB 4. School ID card with Photo and DOB mentioned Minor Declaration to be signed by the Guardian All supporting documents to be signed by the customer i.e. self-attestation and the officer verifying the original documents. If Minor above 10 years and he himself operates the account, his/her photo is required. Letters to the Minors attaining majority will be sent by CPU with a copy to branch. On attaining majority, the accounts will be frozen and the freeze will be removed only after submission of documents.

7. 8. 9. 10. 11.

Sabka Account -No Frill account IDBI Bank introduces Sabka Account - a savings account thats literally meant for everyone; absolutely elementary in its approach and Zero Balance for Financial inclusions. Salient features of Sabka Account NO Frill Account 1. Debit cum ATM Card and Cheque Book Get an ATM cum Debit Card and cheque book on request. The card allows you to transact at IDBI Bank ATMs and shop at retail outlets. The cheque book however, will help you carry out other banking transactions

2.

Multiple ways to access your account Now you dont need to visit the bank time and again. Our unique services like Phone Banking, SMS Banking and Internet Banking will allow you to access your account from anywhere, anytime

3.

Recurring Deposits This account offers you a recurring fixed deposits service wherein you can earn a higher rate of interest just by investing a small amount (as low as Rs 100) every month. There will be no charges for standing instruction for credit to Recurring Deposits account from the Savings Account.

Relaxation in Documentation for opening Sabka account In case a person wants to open a Sabka account, but is not able to furnish all the documents as required by the bank, an account can be opened with 4. Introduction from another account holder who has been subjected to full KYC procedure as required by the bank. (The introducer's account with the bank should be at least six month old and should show satisfactory transactions. Photograph of the customer who proposes to open the account and also his address needs to be certified by the introducer)

5.

Any other evidence as to the Identity and Address of the customer as required by the bank

6.

For all accounts opened with such relaxed documentation, if, at any point of time, the total balance in all the customers' accounts with the bank (taken together) exceeds rupees fifty thousand (Rs. 50,000/-) or total credit in the account exceeds rupees one lakh (Rs. 1,00,000/-), no further transactions will be permitted by the bank, until the full KYC procedure is completed.

Pension Savings Account (Central Government pensioners) Pension Savings Account has been specially designed keeping your requirements in mind. With this account you can expect banking anywhere, anytime. You can avail of special privileges, easier and quicker transactions and value-added services loaded with a host of exclusive offers to enjoy a renewed experience of convenient and hassle-free banking. Some of the benefits that you are entitled to are: 1. 2. 3. 4. 5. 6. 7. 8. Zero Balance Account- No AQB requirement. Free debit card for lifetime. Free personalized multicity Cheque Book. Relationship Manager to guide about investments. Exposure to TPD products. Phone Banking available. Mobile Banking available. Internet Banking available.

IDBI Bank Debit Cards 1. Being Me Debit Card

2.

International Debit-cum-ATM Card

3.

Gold Debit-cum-ATM Card

4.

IDBI Bank Cash Card

5.

IDBI Bank Gift Card

6.

World Currency Card

7.

Kids Debit Card

8.

Platinum Card

9.

Debit Card Offers

1.

Being Me Debit Card

Welcome to world-class banking at IDBI Bank. IDBI Bank in its endeavor to provide world-class service with exclusive privileges offers a new product 'Being Me Debit Card'. Product Features 1. The Being Me Debit Card will be a VISA card valid worldwide across the globe.

1.

ATM and POS Usage Location All IDBI Bank ATMs Shared Network ATMs Merchant Locations Domestic Over 1450 70,000 5.0 lakh International N.A. 18 lakh 29 Million Transaction For all ATM Transactions For Balance Enquiry & Cash Withdrawal For Purchases

2.

3. 4.

5.

Online Shopping - IDBI Bank Being Me Debit Card can also be used for shopping, booking rail & air tickets, making utility bill payments ONLINE with additional authentication. Validity- The Being Me Debit Card will be valid for 5 years. Daily Limits - Customers can withdraw cash up to Rs.25,000 at ATMs and make purchases worth Rs 25,000 at merchant establishments in a day (including online shopping). Petrol Surcharge - If the card is used at Petrol pumps & railways, surcharge of 2.5% of the transaction value will be levied as per the Industry practice.

Benefits for customers 1. Insurance Cover* Customers will be covered under the existing zero lost

2.

3.

card liability insurance cover. In case the cards get lost/stolen, the cardholders are protected from any fraudulent misuse of the card from the moment the loss is reported to the bank provided the transaction has been executed not more than 96 hours before the loss is reported. *As per the existing T&C of the Cards Insurance Policy Loyalty Programme Customers will gain 2 loyalty points for every Rs 100 spent on the Being Me Debit Card. Customers can redeem each loyalty point for a cash credit of Re 1 to their account subject to the minimum accumulation of 500 loyalty points. Redemption of points will not be an automated process. Customer will have to request for redemption of their loyalty points. Discounts at merchant establishments We will tie up with different merchants from time to time to offer discounts to our Being Me Debit Card holders. Card holders can avail of this discount by making purchases through the Being Me Debit Card at these merchant locations.

International Debit-cum-ATM Card

Features: The Visa Electron / Flag and MasterCard Debit Card can be used at the following locations: Withdraw cash from the large network of IDBI Bank ATMs across the country through your International Debit cum ATM card. You can also withdraw cash at over 36,000 VISA / Plus ATMs in India & over a million VISA / PLUS ATMs worldwide through your VISA card and 18,000 MasterCard ATMs in India & over a million Master Card ATMs worldwide through your MasterCard. The VISA card can also be used to make purchases at over 4.70-lac merchant establishment in India and 14 million merchant establishments worldwide. The MasterCard Debit Card can be used at 2.5-lac merchant establishment in India and 26 million merchant establishments worldwide. Electronic Usage Our International Debit-cum-ATM Card can be used only at merchant locations that have an electronic data capture machine or an electronic point of sale machine.

International Validity The International Debit-cum-ATM Card can be used both in India and abroad to make purchases at merchant locations and withdraw local currency at ATMs. The customer is debited in Indian rupees. All transactions are reflected in the account statement in Indian rupees. Insurance Cover In the event of loss, the customer is covered against any misuse provided he reports the loss to the Bank. Hot listing is done immediately. Claims are processed on the basis of the FIR lodged by the customer at the local police station. In case the customer is abroad, the customer can either call our Phone Banking centers in India or call up the Visa Global Assist centers (numbers available in the local directory). Daily Card Limits These are reset at 12 mid night IST every day. The limit is valid across transactions done at IDBI Bank ATMs, MasterCard ATMs, Visa/PLUS ATM network, Visa Electron / Visa Flag EDC and MasterCard EDC network in India and abroad. Daily limits for use of the card are as follows: 1. 2. ATM Rs 25,000 POS Rs 25,000

1.

IDBI Bank Gold Debit-cum-ATM Card banking at IDBI Bank.

Welcome to world-class

We at IDBI Bank present yet another revolutionary card product. The Gold Debit-cum-ATM Card. Not only can you withdraw cash and make purchases through the card, but also avail of a host of services and facilities that make your banking simple and enjoyable. Features: ATM and Merchant Establishment usage: The card can be used to transact at IDBI Bank ATMs. Visa cardholder can also withdraw cash at over 36,000 Visa / Plus ATMs in India & over a million Visa / Plus ATMs worldwide and MasterCard holder can withdraw cash at over 18,000 MasterCard ATMs in India & over a million MasterCard ATMs worldwide. The VISA debit card can also be used to make purchases at over 4.70-lakh merchant establishment in India and 14 million merchant

establishments worldwide. The MasterCard Debit Card can be used at 2.5 lakh merchant establishments in India and 26 million merchant establishments worldwide. International validity: The Gold Debit-cum-ATM Card can also be used abroad to make purchases at merchant locations and withdraw local currency at 10 lakh Visa / Plus ATMs and over 10 lakh MasterCard ATMs. Benefits: As an IDBI Bank Gold Debit-cum-ATM Card holder, you can avail of the following benefits: Petrol surcharge waiver*: Currently, there is a surcharge of 2.5% at all petrol pump transactions. This petrol surcharge will be waived off for transactions carried out on the Gold Debit-cum-ATM Card. Surcharge will be waived only for transactions with a value between Rs. 400/- and Rs. 2,000/Insurance cover*: In addition to insurance cover for lost/stolen cards, you can avail of the following insurance covers: 1. 2. 3. 4. Personal accident cover - Rs. 5 Lakh Loss of checked baggage - Rs. 50,000/Purchase protection - Rs. 20,000/- for 90 days Fire and burglary for household contents - Rs. 50,000/-

Daily Limits*: You can withdraw cash up to Rs. 75,000/- and make purchases worth Rs. 75,000/in a day. Loyalty Redemptions*: You will gain one loyalty point for every Rs. 100/- spent on the Gold Debit-cumATM Card. Each point can be redeemed for a cash credit of Re. 1 to your savings account. Discounts at Merchant Establishments*: IDBI Bank in association with VISA and MasterCard has tied up with various merchant establishments. You can avail of attractive discounts at these merchant establishments by making purchases through the Gold Debit Card. The details will be sent across to you from time to time.

Just walk in, to your nearest IDBI Bank branch and apply for the Gold Debit -cumATM Card now !

1.

IDBI Bank Cash Card

Welcome to World class Banking at IDBI Bank IDBI Bank brings for the Corporates an easy solution for their employees for salary Disbursement & other Reimbursements IDBI Bank Cash Card. The Corporate opting for IDBI Bank Cash Card can give this card to their employees for getting their Salary Disbursed and the employees are not required to open an account with the bank for this. Now, Individuals can also apply for the IDBI Bank Cash Card & can avail the services offered with this product. Individuals need not be the customer of the Bank. The IDBI Bank Cash Card allows the Corporate employees/ Individual to use this card to make purchases at merchant establishment in India and it can also be used to withdraw cash from IDBI Bank ATMs & all shared network ATMs in India. Features: 1. Visa Flag Card Can be used to make purchases at over 5.5 lacs merchant establishment in India. It can also be used to withdraw cash from the large network of IDBI Bank ATMs and over 60,000 Visa / Plus ATMs in India. Can be used more than once. The card can be used to make repeated purchases / withdrawals till the specified value on the card have been spent. This card is available to IDBI Bank & non IDBI Bank Customers (Corporates as well as Individual). This card can be loaded for any amount up to Rs. 50,000/- per card per month as per the instructions from the Corporate/ Individual.

2. 3. 4.

This card is valid for a period of 2 years from the date of issue. Benefit to the Corporate: Hassle free alternative for: - Reimbursement to employees. - Salary Disbursement.

- Incentive payment to employees / staff. - No Account required. Need not be a customer of the bank. - Convenient alternative to demand drafts, cheque or cash disbursement to employees / staff / Individual. - No reconciliation problems. - Reloadable which means you, can disburse more cash to the same employees / staff as & when required with the maximum limit of Rs. 50000/- per month. How to Apply: To get the Cash Card for your Employees / Staff all you need to do is to contact our exclusive sales team or you can walk into any of our branches and just fill out the Application form, and all your Salary Payment, Reimbursements & Incentives for your Employees / Staff will be taken care by IDBI BANK CASH CARD PRODUCT. You can write or contact to the below mentioned sales team as per the e- mail ID and contact details mentioned for getting cash card for your Employees / Staff. Maharashtra (Mumbai): Dinesh Vishwakarma - 9833911768 e-mail: dinesh_vishwakarma@idbibank.co.in Rest of Maharashtra: Manoj Tiwari - 9225668566 e-mail: manoj_tiwari@idbibank.co.in

1. World Currency Card Carrying convenience while travelling abroad Welcome to world-class banking at IDBI Bank. At IDBI Bank, we give your travel the added convenience through our latest offering the IDBI Bank World Currency Card. The World Currency Card is a prepaid multi currency card that provides you the convenience of making purchases and withdrawing cash while travelling almost anywhere abroad. The Card 1. 2. does away with the inconvenience of carrying travellers cheques, is much more safer than carrying foreign currency and

3.

is more economical than credit cards.

Powerful Features Packed with features and special privileges, the Card offers great deals on 1. 2. 3. air tickets, holiday packages, also offers a comprehensive insurance package to take care of all your travel needs.

The IDBI Bank World Currency Card allows you to make purchases and withdraw cash in the local currency all over the world. And it's very easy to buy. The card can be bought over-the-counter just by providing a copy of your air ticket, valid passport, A2 form and your PAN number. to view the complete list of features and go ahead, simplify your travel by buying an IDBI Bank World Currency Card today!

1.

IDBI Bank Gift Card Welcome to world-class banking at IDBI Bank. Presenting the perfect gift to your near and dear ones wasnt so easy until now. IDBI Bank brings to you the perfect gift for every occasion - the new IDBI Bank Gift Card. Be it a birthday, weddings, anniversaries, festivals or achievements, the IDBI Bank Gift Card gives your special one complete freedom to choose gifts from your favorite store across India. The IDBI Bank Gift Card allows your loved one to purchases goods and services at over 4.70 lac merchant establishments in India that accept Visa cards. No heartaches of being bound to specific stores with gift vouchers. What's more, the Gift Card can be used more than once giving you the flexibility to shop at will from different stores and at different times. So the next time you go out hunting for a gift, go ahead, make that perfect gift - present the IDBI Bank Gift Card!

Features: The IDBI Bank Gift Card comes packed with a host of features: 1. 2. 3. 4. 5. 6. No hassles of opening an account with us. Instant card, sold over the counter Accepted at over 4.70 lac shops that accept Visa cards across India Usable more than once, till the value on the card is exhausted Pre-wrapped and ready for gifting Sold in different denominations to suit your needs

1.

Platinum Debit Card

IDBI Bank Platinum Debit-cum-ATM Card Welcome to world-class banking at IDBI Bank. Special people like you deserve special privileges and that's why, we at IDBI Bank, present to you the IDBI Bank Platinum Debit Card. A Card that gives you the freedom to meet your needs whenever, wherever. The IDBI Bank Platinum Debit Card ensures that you are never far way from your money. Be it India or abroad, you can access your account through Visa's vast network of ATMs and Merchant establishments. We have equipped your card with enhanced withdrawal limits to meet your lifestyle demands. Features 1. ATM and Merchant Establishment Usage: The IDBI Bank Platinum Debit Card can be used to withdraw cash from the large network of IDBI Bank ATMs and shared network ATMs in India. The IDBI Bank Platinum Debit Card can be used to make purchases at 4.70 lacs merchant establishments in India. Domestic Validity: The IDBI Bank Platinum Card is valid across worldwide. The Platinum Debit Card comes with a validity of 5 years, which is marked on the face of the card.

2.

Benefits The IDBI Bank Platinum Debit Card comes power packed with loads of benefits and attractive offers. Enhanced Daily Limits: :You can withdraw cash up to Rs.1,00,000/- and make purchases worth Rs. 2,00,000/- in a day. Loyalty Redemptions: The customer stands to earn 2 loyalty points for every Rs.100 spent using the Platinum Debit Card for purchases at merchant establishments. Each loyalty point can be redeemed for a cash credit of Re 1 to the primary account of the customer subject to minimum accumulation of 1000 loyalty points. Zero Fuel Surcharge Waiver: Being a privileged Platinum Cardholder, you will be exempted from fuel surcharge @ 2.5% on fuel purchase value of Rs.400 to Rs.5000 per month. Enhanced Insurance Cover: In addition to insurance cover for lost cards, you also get personal accident cover, cover on loss of checked-in baggage, purchase protection, fire and burglary for household content. Discounts at Merchant Establishments: IDBI Bank regularly comes up with attractive offers and discounts at various merchant establishments through which Platinum Debit Card customers can avail fabulous offers on the Card usage. Go ahead and enjoy the convenience of using the IDBI Banks Platinum Debit Card. A Card specially made for the few. Just like you!

Interest rates on the range of NRI products are listed below: NRO Deposits rates stand revised as under w.e.f. Aug 1, 2011. As per RBI directive, Senior Citizens are not given the facility of additional interest rate on investment made in NRO Fixed Deposits.

Sr.no. 1 2 3 4 5 6 7 8 9 10

Maturity Slab 15- 45 days 46 90 days 91 days -< 6 mths 6 mths - 269 days 270 days - 1 year 1 yr 1 day 499 days (16 mths 10 days) 500 days (16 mths 11days) >500 days (16mths 12 days) 5 yrs >5 yrs- 7 yrs > 7 yrs- 10 yrs

Upto Rs. 15 Lacs 6.00% 7.00% 8.00% 9.00% 9.25% 9.50% 9.50% 9.50% 9.50% 9.50%

Deposits above Rs.15 LACS upto Rs.1 Cr. 6.00% 7.00% 8.00% 9.00% 9.25% 9.50% 9.50% 9.50% 9.50% 9.50%

Non Resident External (NRE) Deposits rates stand revised as under w.e.f. September 1, 2011

Sr.No. 1 2 3

Maturity Slab 1year to less than 2years 2years to less than 3years. 3years only

Interest rate 2.55% 2.26% 2.42%

Interest Rate on NRE savings deposit The interest rate on NRE savings deposit will be 4.00% p.a.

RFC deposit rates w.e.f. September 01, 2011 Maturity Slabs Less than 29 days 30 days - 90 days 91 days - 6months 181 days 1year 1year 1 day - 2years 2years 1 day - <3years 3years only USD GBP EURO JPY 1.19 1.62 2.12 0.12 1.22 1.66 2.30 0.14 1.33 1.88 2.48 0.19 1.48 2.17 2.71 0.33 1.80 2.65 3.05 0.55 1.51 2.28 2.54 0.34 1.67 2.44 2.71 0.36

RFC Savings Account (Effective from July 14, 2011 )

CURRENCY USD GBP EUR

INTEREST RATE 0.50% 3.00% 1.00%

FCNR (B) deposit rates w.e.f. September 1, 2011

Maturity Slabs USD 1 Year - less than 2 1.80 Years 2 Years - less than 3 1.51 Years 3yrs to less than 1.67

GBP EUR AUD CAD 2.65 3.05 6.10 2.66 2.28 2.54 5.30 2.16 2.44 2.71 5.46 2.32

4yrs 4yrs to less than 5yrs 5yrs only

1.95 2.28

2.67 2.91 5.67 2.51 2.90 3.13 5.81 2.72

Recurring Deposits: effective from August 1, 2011. As per RBI directives, Senior Citizens are not given the facility of additional interest rate on investment made in NRO Recurring Deposits. Maturity Slab 1 year > 1 Yr 7 yrs 7 yrs 10 yrs INTEREST rATE (% p.a.) 9.25% 9.50% 9.50%

(The other terms and conditions will remain unchanged.) Interest payable on Premature Withdrawal of Term Deposits Interest payable on prematurely withdrawn deposits will be the contracted rate or the rate applicable for which the deposit remained with the Bank (rate applicable for that tenure on the original date of the deposit) whichever is lower. The above interest payment clause on premature withdrawal of Term Deposits is applicable on all Fixed deposits types like Monthly and Quarterly interest paying deposits, Cumulative or Re-Investment Deposits, Deposits linked to Savings/Current Accounts (FFD types of deposits) & Recurring Deposits.

Chapter.5 RESEARCH DESIGN

DATA COLLECTION 5.1 PRIMARY DATA COLLECTION 1) OBSERVATION
a) Natural setting b) Field experiment Advantage DisadvantageMinimizes response bias Limited to measuring behavior Time consuming Subject to investigator bias

2) COMMUNICATION a) Personal interview AdvantagePermits detailed & in-depth questions & responses Minimizes non-response Disadvantage - Costly Interviewer bias Investigator bias Interviewer cheating

b) Telephone Interview AdvantageConvenient Saves time relatively inexpensive less interviewer & investigator bias than personal interview

Disadvantage-

Non-coverage limited length & depth of responses

questions and

c) Self-administered Questionnaire Advantage Cost effective for large areas Minimizes interviewer bias Promotes accurate answers Disadvantage- Low response rates Unanswered questions Incorrect answers (1) Primary Data Can Be Gathered By: (A) Communication Methods

Interacting with respondents Asking for their opinions, attitudes, motivations, characteristics

(B) Observation Methods

No interaction with respondents Letting them behave naturally and drawing conclusions from their actions

(C) Communication Methods of Primary Data Collection Methods include:

Surveys Focus Groups Panels a) Highly versatile in terms of types of data b) Generally more speedy c) Typically more cost effective

Electronic media have made observation cheaper Activities, Interests, Personality

5.2

PROS AND CONS OF TELEPHONE AS A DATA COLLECTION METHOD

o o o o o o o o o

Relatively fast Relatively strong response rates, but getting worse Sequence of questions can be easily changed Data entry at time of completion is possible Ability of supervisor to oversee interviewers Does not handle long interviews well Cannot use visuals Difficult to contact business respondents Unlisted numbers make sample frame questionable (A) Pros and Cons of Mail as a Data Collection Method

o o

Easy to generate stratified sample frame No interviewer bias

o o o o o o o o o

Assures anonymity of respondent Wide distribution Best for sensitive or personal questions Generally least expensive Little control over exactly who completes survey Low response rate Long response time No ability to probe on open-ended questions Cannot change sequence of questions (B) Sampling Techniques

Population - total group of respondents that the researcher wants to study. Populations are too costly and time consuming to study in entirety.

Sample - selecting and surveying respondents (research the population. (C) Sampling Techniques

participants) from

A probability sample is one that gives every member of the population a known chance of being selected.

simple random sample - anyone stratified sample - different groups (ages) cluster sample - different areas (cities)

(D) Sampling Techniques

o

A non-probability sample is an arbitrary grouping that limits the use of some statistical tests. It is not selected randomly.

o o

convenience sample - readily available quota sample - maintain representation (E) Personal Interviews as a Data Collection Method (in-home and mall

intercept)
o o o o o o o o o o

Probably highest response rate Allows any type of questions/questionnaires Easy to ensure representative sample Know who is completing questionnaire Mall intercept can be relatively quick Generally narrow distribution Typically most expensive method Often tough to gain identity of respondent Can be time consuming in the case of in-home Tough to supervise

5.3 SECONDARY DATA

Secondary data is data collected by someone other than the user. Common sources of secondary data for social science include censuses, surveys, organizational records and data collected through qualitative methodologies or qualitative research. Primary data, by contrast, are collected by the investigator conducting the research. Secondary data analysis saves time that would otherwise be spent collecting data and, particularly in the case of quantitative data, provides larger and higher-quality databases than would be unfeasible for any individual researcher to collect on their own. In addition to that, analysts of social and economic change consider

secondary data essential, since it is impossible to conduct a new survey that can adequately capture past change and/or developments.

(A) Sources of secondary data

As is the case in primary research, secondary data can be obtained from two different research strands:

Quantitative: Census, housing, social security as well as electoral statistics and other related databases.

Qualitative: Semi-structured and structured interviews, focus groups transcripts, field notes, observation records and other personal, research-related documents.

A clear benefit of using secondary data is that much of the background work needed has been already been carried out, for example: literature reviews, case studies might have been carried out, published texts and statistic could have been already used elsewhere, media promotion and personal contacts have also been utilized. This wealth of background work means that secondary data generally have a preestablished degree of validity and reliability which need not be re-examined by the researcher who is re-using such data. Furthermore, secondary data can also be helpful in the research design of subsequent primary research and can provide a baseline with which the collected primary data results can be compared to. Therefore, it is always wise to begin any research activity with a review of the secondary.

(B) Secondary analysis or re-use of qualitative data

Qualitative data re-use provides a unique opportunity to study the raw materials of the recent or more distant past to gain insights for both methodological and theoretical purposes. In the secondary analysis of qualitative data, good documentation cannot be underestimated as it provides necessary background and much needed context both of which make re-use a more worthwhile and systematic Endeavour . Actually one could go as far as claim that qualitative secondary data analysis can be understood, not so much as the analysis of pre-existing data; rather as involving a process of re-contextualizing, and re-constructing, data. After the investigator is convinced that the gain from primary data outweighs the money cost, effort and time, she/he can go in for this. She/he can use any of the following methods to collect primary data:

a) Direct Personal Investigation b) Indirect Oral Investigation c) Use of Local Reports d) Questionnaire

a) Direct Personal Investigation

Here the investigator collects information personally from the respondents. She1he meets them personally to collect information. This method requires much investigator such as:

1) She or he should be polite, unbiased and tactful. 2) She or he should know the local conditions, customs and tradition. 3) She or he should be intelligent possessing good observation power. 4) She or he should use simple, easy and meaning lid questions to extract

information.

This method is suitable only for intensive investigations. It is a costly method in terms of money, effort and time. Further, the personal bias of the investigator cannot be ruled out and it can do a lot of harm to the investigation. The method is a complete flop if the investigator does not possess the above mentioned qualities.

b) Indirect Oral Investigation Method

This method is generally used when the respondents are reluctant to part with the information due to various reasons. Here, the information is collected h m a witness or from a third party who are directly or indirectly related to the problem and possess sufficient knowledge. The person(s) who is are selected as informants must possess the following qualities:

1) They should possess full knowledge about the issue. 2) They must be willing to reveal it faithfully and honestly. 3) They should not be biased and prejudiced. 4) They must be capable of expressing themselves to the true spirit of the inquiry.

C) Use of Local Reports

'This method involves the use of local newspaper, magazines and journals by the investigators. The information is collected by local press correspondents and not by the investigators. Needless to say, this method does not yield sufficient and reliable data. The method is less costly but should not be adopted where high degree of accuracy or precision is required.

D) Questionnaire
It is the most important and systematic method of collecting primary data, especially when the inquiry is quite extensive. It involves preparation of a list of questions relevant to the inquiry and presenting them in the form of a booklet, often called a questionnaire. The questionnaire is divided into two parts:

1) General introductory part which contains questions regarding the identity of the respondent and contains information such as name, address, telephone number, qualification, profession, etc.

2) Main question part containing questions connected with the inquiry. These questions differ from inquiry to inquiry.

5.4 LIMITATION OF SECONDARY DATA

Although the secondary source is cheap in term of money, time and effort, utmost care should be taken in their use. It is desirable that such data should be vast and current inquiry. The suitability of the data may be judged by comparing the nature and scope of the present inquiry with that of original inquiry. Secondary data will be reliable if these were collected by unbiased, intelligent and trained investigators.

The time period to which these data belong, should also be properly scrutinized. Comer has rightly remarked, "Statistics, especially other people b statistics are full of pitfalls for the user". Needless to say, before using secondary data, the investigator must weigh the advantage in terms of saving of money, time and effort with the disadvantage of reaching misleading conclusions. Whether secondary data are safe or not should be judged from its adequacy, suitability and reliability.

Thus, before the use of secondary data, i.e., other persons' data, we must properly scrutinize and edit them to find whether these data are: 1) Reliable, 2) Suitable, and 3) Adequate.

(1) Reliability of data has to be the obvious requirement of any data, and more so of secondary data. The user must make himself sure about it must check whether data were collected by reliable, trained and unbased investigators him dependable sources or not. Second, we should see whether data belong to almost the same type of class of people or not. Third, he should make sure that due to the lapse of time, the conditions prevailing then are not much different from the conditions of today

in respect of habits, customs, fashion, etc .Of course we cannot hope to get exactly the same conditions.

(2) Suitability of data is another requirement. The research worker must ensure that the secondary data he plans to use suits his inquiry. He must match class of people, geographical area, definitions of concepts, and unit of measurement, time and other such parameters of the source he wants to use with those of his inquiry. Not only this, the aim and objectives should also be matched for suitability.

(3) Secondary data should not only be reliable and suitable, but also adequate the present inquiry. It is always desirable that the available data be much more than required by the inquiry. For example, data on, say, consumption pattern of a state cannot be derived from the data on its major cities and towns.

5.5 QUANTITATIVE RESEARCH DESIGN

In quantitative research your aim is to determine the relationship between one thing and independent variable and another dependent or outcome variable in a population. Quantitative research designs are either descriptive subjects usually measured once or experimental subjects measured before and after a treatment. A descriptive study establishes only associations between variables. An experiment establishes causality. For an accurate estimate of the relationship between variables, a descriptive study usually needs a sample of hundreds or even thousands of subjects; an experiment, especially a crossover, may need only tens of subjects. The estimate of the relationship is less likely to be biased if you have a high

participation rate in a sample selected randomly from a population. In experiments, bias is also less likely if subjects are randomly assigned to treatments, and if subjects and researchers are blind to the identity of the treatments.

Qualitative research is concerned with the opinions, experiences and feelings of individuals producing subjective data. Qualitative research describes social phenomena as they occur naturally. No attempt is made to manipulate the situation under study as is the case with experimental quantitative research.

Data are used to develop concepts and theories that help us to understand the social world. This is an inductive approach to the development of theory. Quantitative research is deductive in that it tests theories which have already been proposed Qualitative data are collected through direct encounters with individuals, through one to one interviews or group interviews or by observation. Data collection is time consuming.

The intensive and time consuming nature of data collection necessitates the use of Small samples.

Different sampling techniques are used. In quantitative research, sampling seeks to Demonstrate representativeness of findings through random selection of subjects.

Qualitative sampling techniques are concerned with seeking information from Specific groups and subgroups in the population. Criteria used to assess reliability and validity differ from those used in quantitative research

(a) The main methods of collecting qualitative data are:

(i) Individual interviews (ii) Focus groups

(i) The interview

Interviews can be highly structured, semi structured or unstructured. Structured interviews consist of the interviewer asking each respondent the same questions in the same way. A tightly structured schedule of questions is used, very much like a questionnaire. The questions may even be phrased in such a way that a limited range of responses can be elicited. For example: "Do you think that health services in this area are excellent, good, average or poor? Bearing in mind the cost of conducting a series of one to one interviews, the researcher planning to use structured interviews should carefully consider the information could be more efficiently collected using questionnaires. Qualitative interviews are semi structured or unstructured. If the interview schedule is too tightly structured this may not enable the phenomena under investigation to be explored in terms of either breadth or depth. Semi structured interviews tend to work well when the interviewer has already identified a number of aspects he wants to be sure of addressing. The interviewer can decide in advance what areas to cover but is open and receptive to unexpected information from the interviewee. This can be particularly important if a limited time is available for each interview and the interviewer wants to be sure that the "key issues" will be covered.

Semi structured interviews should not be seen as a soft option requiring little forethought. Good quality qualitative interviews are the result of rigorous preparation. The development of the interview schedule, conducting the interview and analyzing the interview data all require careful consideration and preparation. These matters are discussed in the Trent Focus Resource Pack: Using Interviews in a Research Project.

(ii) Focus groups

Sometimes it is preferable to collect information from groups of people rather than from a series of individuals. Focus groups can be useful to obtain certain types of information or when circumstances would make it difficult to collect information using other methods to data collection. They have been widely used in the private sector over the past few decades, particularly market research. They are being increasing used in the public sector. Limited resources prevent more than a small number of interviews being undertaken. It is possible to identify a number of individuals who share a common factor and it is desirable to collect the views of several people within that population sub group. Group interaction among participants has the potential for greater insights to be developed.

(a) Characteristics of a focus group

1. The recommended size of a group is of 6 10 people. Smaller than this limits the potential on the amount of collective information. More than this makes it difficult for everyone to participate and interact.

2. Several focus groups should be run in any research project. It would be wrong to rely on the views of just one group. The group may be subject to internal or external factors of which the investigator is unaware. This can lead to idiosyncratic results. Individual groups may not go very well: the members may be reluctant to participate or not interact well with each other and limited insight will be gained. Sufficient groups should be run to provide adequate breadth and depth of information but a small number of groups may achieve this, as few as three or four. There is no upper limit on the number of focus group interviews that could be held although this will be limited by resources. 3. The members of each focus group should have something in common, characteristics which are important to the topic of investigation. For example, they may all be members of the same profession or they may work in the same team. They may all be patients at a practice or have experienced a similar health problem or be receiving similar treatment. Participants might or might not know each other. There are advantages and disadvantages to both. 4. Following on from (3), focus groups are usually specially convened groups. It may be necessary or even desirable to use pre formed groups but difficulties may occur. This is usually due to the pre existing purpose of the group which can lead to the group having a particular perspective or bias which limits their potential for providing information. For example, pressure groups or groups with some political basis.

5. Qualitative information is collected which makes use of participants feelings, perceptions and opinions. Just as in individual interviews data collection and analysis is time consuming. 6. Using qualitative approaches requires certain skills. The researchers require a range of skills: groups skills in facilitating and moderating, listening, observing and analyzing.

5.6 COMPARISON OF QUALITATIVE AND QUANTITATIVE RESEARCH TERMS.

Each of the various features of qualitative research may be viewed as strength or as a weakness. This depends on the original purpose of the research. For example, one common criticism levied at qualitative research is that the results of a study may not be general sable to a larger population because the sample group was small and the subjects were not chosen randomly. But the original research question may have sought insight into a specific subgroup of the population, not the general population because the subgroup is special or different from the general population and that specialness is the focus of the research. The small sample may have been necessary because very few subjects were available such as is the case with some ethnic groups or patient groups suffering from a rare condition. In such studies, general visibility of the findings to a wider, more diverse population is not an aim.

5.Comparison
HDFC BANK With 3.6% share of India's total non-food credit disbursements in FY10, HDFC Bank is the second largest private sector bank in the country (after ICICI Bank) in terms of asset size. At the end of March 2010, it had a franchise of 4,232 ATMs and 1,725 branches. Retail assets constituted 60% of advances in FY10. The bank is focusing on loan origination in the retail, SME (small and medium enterprises) and agriculture segments and on non-fund based products and services. Its group companies, HDFC Standard Life (insurance), HDFC AMC (mutual funds) and HDFC Securities (equities) add scalability to the bank's offerings. IDBI BANK After the amalgamation of IDBI with IDBI Bank and later with the beleaguered United Western Bank (UWB) in 2006, the bank has managed to integrate the additional branches and employees with itself. The bank had a franchise of over 1,200 ATMs and 720 branches at the end of March 2010. Retail assets constituted 16% of advances in FY10, up from 13% in FY05. EQUITY SHARE DATA HDFC IDBI BANK BANK 31/3/2011 31/3/2011 High Low Sales per share Earnings per share Cash flow per share Rs Rs Rs Rs Rs 2,518 1,785 430.9 6.9 164.2 HDFC BANK/ IDBI BANK 202 1,246.5% 106 1,684.0% 189.1 227.9% -3.2 -215.3% 22.1 742.0%

Dividends per share Rs 16.50 3.50 471.4% Dividend yield (eoy) % 0.8 2.3 33.7% Book value per share Rs 549.9 148.0 371.6% Shares outstanding (eoy) m 465.20 984.57 47.2% Bonus/Rights/Conversions ESOP PI,ESOP Price / Sales ratio x 5.0 0.8 613.1% Avg P/E ratio x 313.8 -48.3 -648.9% P/CF ratio (eoy) x 13.1 7.0 188.3% Price / Book Value ratio x 3.9 1.0 375.9% Dividend payout % 240.6 -109.9 -219.0% Rs Avg Mkt Cap 1,000,878 151,624 660.1% m No. of employees `000 56 14 410.0% Rs Total wages/salary 29,771 10,840 274.6% m Rs Avg. sales/employee 3,595.1 13,690.6 26.3% Th Rs Avg. wages/employee 534.0 797.2 67.0% Th Rs Avg. net profit/employee 716.1 1,149.8 62.3% Th INCOME DATA Net Sales Other income Total revenues Gross profit Depreciation Rs m Rs m Rs m Rs m Rs m 200,433 45,850 246,283 181,230 73,179 186,165 22,217 208,382 167,394 24,919 107.7% 206.4% 118.2% 108.3% 293.7%

Interest Profit before tax Minority Interest Prior Period Items Extraordinary Inc (Exp) Tax Profit after tax Gross profit margin Effective tax rate Net profit margin BALANCE SHEET DATA Current assets Current liabilities

Rs m Rs m Rs m Rs m Rs m Rs m Rs m % % %

94,252 59,649 -322 0 0 19,401 39,926 90.4 32.5 19.9

142,702 21,990 0 0 0 6,355 15,635 89.9 28.9 8.4

66.0% 271.3% 305.3% 255.4% 100.6% 112.5% 237.2%

Rs 1,608,314 1,570,981 m Rs 0 0 m 802.4 43.0 0 0 22,009 4,652 843.9 43.0 0 0 30,598 9,846

102.4% 95.1% 100.0% 71.9% 47.2%

Net working cap % to sales Current ratio x Inventory Days Turnover Debtors Turnover Days Rs Net fixed assets m Rs Share capital m

"Free" reserves Net worth Long term debt Total assets Interest coverage Debt to equity ratio Sales to assets ratio Return on assets Return on equity Return on capital Exports to sales Imports to sales Net fx

Rs 196,944 91,837 m Rs 255,831 145,700 m Rs 146,504 515,697 m Rs 2,779,629 2,535,576 m x 1.6 1.2 x x % % % % % Rs m 0.6 0.1 4.8 15.6 38.2 0.0 0.0 0 3.5 0.1 6.2 10.7 24.9 0.0 0.0 0

214.4% 175.6% 28.4% 109.6% 141.5% 16.2% 98.2% 77.3% 145.4% 153.3% -

CONCLUSION

I conclude that idbi bank is providing good service to the customer. If they apply few suggestion in the working system then customer will be more satisfied with their service and it will help them to attract more customers to be their account holder.

More customers opened their account in the idbi bank because they preferred lower rate of interest rate for their different requirement which was made available by idbi bank. This bank provides credit and trade finance, project finance and syndication service to its clients. The bank also provides derivatives and foreign exchange solution to customers through its treasury segment. It is also leveraging its network of around 700 branches for this purpose.

Its growth rate is faster than that of other private sector banks. Its one of the fastest-growing private sector bank in the country, Today. A higher growth in advances and lower growth in deposits resulted in a much reduced growth in investment, at just 25%. Interest rate of these bank Automobile and Home Loans are growing very high

ANNEXURE
QUESTIONNAIRE Name of the Respondent ___________________________

Address of the Respondent ___________________________

1. From when you are having your Account in Corporation Bank? ___________________________ 2. How satisfied are you with the services provided by the bank? a) Very satisfied b) Satisfied c) Somewhat satisfied d) Dissatisfied 3. Do you feel that the procedure to open an account with the bank was difficult? a) Yes, to a certain extent b) No, it was easy

4. From when you are having your Account in Corporation Bank? a) Saving Account b) Current Account c) Recurring Account d) Fixed Deposits Account e) Salary Account 5. Do you always get prompt service whenever you visit the branch? a) Always b) Often c) Sometimes d) Rarely e) Never 6. Do you agree that minimum account limit is not high and easy to maintain? a) Strongly agree b) Agree c) Somewhat agree d) Disagree e) Strongly disagree

7. Are you satisfied with your financial transactions with the bank? a) Very satisfied b) Satisfied c) Somewhat satisfied d) Dissatisfied 8. According to you which service provided by the bank is best? _________________________ 9. Would you like suggest any changes or improvement in any service or any feature of the bank? ___________________________ 10. Please state how long you have been using the products and services a) Less than one year b) 1- 3years c) 3- 5 years d) 5- 9 years e) More than 10 years