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Master of Business Administration- MBA Semester 1 MB0039 Business Communication- 4 Credits (Book ID: B1622) Assignment Set- 1 (60

Marks)

Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60 Q1. What are the ways in which an organisation can overcome the barriers to communication?

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http://www.smuassignments.net/ Q2. Explain the different types of verbal communication. Q3. In your opinion, who are the most important internal and external stakeholders that a manager needs to communicate with? Why does a manager need to communicate with these stakeholders? Q4. Explain some of the approaches for handling customer complaints and listening to customers. Q5. What are some of the consequences of spelling and punctuation errors, redundancies, clichs and misuse of words? Q6. Explain the different delivery styles that speakers can select for their presentation.

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