WORK PLAN AND METHODOLOGY:

The current study is a descriptive research. a. Description of area of study The study is proposed to be confined to Mumbai. b. Selection of Banks The researcher proposes to confine the study to select customers of 2 Public Sector Banks viz. Bank of India and Indian Overseas Bank. c. Sampling i. Sampling Unit The researcher proposes to select respondents from various strata of the society at random. ii. Sample size The proposed sample size for the study will be 200, among the active customers availing e- banking services. iii. Sampling method Randomly 200 respondents from the Bank Customers. d. Data collection instruments Structured close - ended Questionnaire using multiple choices, 5 point Likert Rating scale for collecting opinion of Bank customers. e. Analytical tools employed Data collected through the questionnaires is required to be analyzed, while ensuring that inconsistencies / aberrations are edited / eliminated for obtaining meaningful results. Besides, coding, categorizing/classification and final analysis of data would be done through appropriate quantitative/qualitative tools for analysis and validation of hypothesis. f. Duration of the study The duration of the study is between 2 -3 years. g. Data Source Primary Data The views and opinions that are to be collected through a questionnaire from the select customer respondents will form the primary data.
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Secondary Data Journals Indian Banker, Prajnan (NIBM), Vikalp, Vinimay, Bank Management (Icfai), Management Research Review, International Journal of Bank Marketing, Bank Quest (IIBF), Paradigm (IMT), The Journal of Nepalese Business Studies, The icfai Journal of Bank Management, International Journal of Research in Commerce, Economics and Management, Asian Journal of Research in Banking & Finance, International Journal of Commerce & Management, Journal of Services Research, Global

Management Review, Journal of Internet Banking & Commerce, Romanian Journal of Marketing, Journal of Retailing & Consumer Services, The Journal Of Indian Management & Strategy, Journal of Applied Sciences. Websites www.rbi.org.in, www.cmie.com/database, www.ebsco.com, www.emeraldinsight.com, http://j-gate.informindia.co.in/, www.iba.org.in, www.iibf.org.in, www.banknetindia.com, http://www.bankingonly.com, www.nibmindia.org, www.iob.in, www.bankofindia.com, www.moneycontrol.com, www.ft.com, www.economictimes.com, www.business-standard.com, www.thehindubusinessline.com, www.doaj.org, www.springer.com, www.wileyindia.com.

Reports - Trend and Progress in Banking (RBI), Banking Statistics (IBA), Lead Bank Report, economic surveys, Annual Reports of select Banks, other published Reports Business dailies Economic Times, Business Standard, Business Line, etc