SAP CRM 7.

0(Customer Relationship Management) Technical course content SAP Customer Relationship Management (SAP CRM) application, part of the SAP Busi ness Suite, not only helps you address your short-term imperatives - to reduce c ost and increase your decision-making ability - but can also help your company a chieve differentiated capabilities in order to compete effectively over the long term Perquisites: OOABAP Overview of SAP CRM Functional. Overview of Object Oriented ABAP(Optional) Classes Methods Inheritance Polymorphism Interface Events Exceptions(class level and method level) Building global class BSP(Business Server pages): Html, bhtml , phtml, chtml tags. State full and state less pages Navigation between pages F4 help i. Page flow logic ii.MVC CRM 7.0 WEB UI: Overview of User interface Business Role Concept Navigation Area Header Area Work Area WEB UI Framework and Architecture : Presentation Layer(BSP) Business Layer(BOL) Generic Interaction Layer(Genil) UI Component Development and Enhancement Concepts: 1. WEB UI Component Structure Overview: Component Workbench: T.code BSP_WD_CMPWB i. Types of Controllers: Component controller Custom Controller View Controller ii. Types of views Form View Table View

Empty View iii. Concept of Context iv. Types of Context Nodes Model Nodes & Model Attributes Value Nodes & Value Attributes v. Event Handler Methods vi. Inbound Plugs vii. Outbound Plugs Runtime Repository Editor Model Windows View Sets Navigational Links Component Interface Component Usage UI Configuration tool 2.Generic Interaction Layer(GeniL) Overview: GeniL Object Model Genil Components and Component sets Types of GeniL Objects(Business Objects): Root objects Search Objects Dynamic Search Objects Dependent Objects Search result Objects Access Objects Relationships between GeniL Objects Aggregation Composition Association GeniL Object Model Tools: GeniL Object Browser GeniL BOL Browser 3.BOL (Business object Layer ) Programming --- ---------(With Debugging) Working with BOL Entities Collection BOL Core Class(CL_CRM_BOL_CORE) Create entity Read and Modify entity Remove entity Sorting of entities Delete entity Lock entity Filtering entity Create related entities Reading Related entities 4. Message Handling in WEB UI. 5. Component Enhancement Examples :

Concept of Enhancement Set Customization of Standard Components: Search View Overview View Table View Custom Component Development: Search View Page(Search component) Details View Page(Details component) Dialog Boxes Configuring Custom Component in the WEB UI Enhancement of Data Model with the Application Enhancement Tool (AET CRM 7.0) Easy Enhancement workbench(EEWB) Extending Business Partner Search Simple Objects Design Layer