Job Title: Job ID: Location: Full/Part time: Regular/Temporary:

GENERAL DUTIES

IT Assistant, Level 2 (Provisional) Active Directory/Server Administration 6297 College of Staten Island Full-time Regular

Under supervision, with latitude for independent initiative and judgment, performs entry-level professional work in technology-related disciplines. IT Assistants perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. All personnel perform related work. There are three pay steps (or salary levels) for this title with identical specifications. This specification describes typical assignments for this title; related duties may be assigned as needed. Technology Service Delivery - Completes assigned technical tasks in area(s) of competency. - Resolves minor problems in area of expertise with little or no supervision, notifying others according to department procedure. - Searches, extracts, and verifies data from the computer or from computerized records. - Monitors activity in area(s) of responsibility, bringing real and potential problems to management's attention as needed. - Performs tests of own work, others work, and vendor components and compares results to specifications, noting differences for review. - Maintains records, such as inventory records, systems and operations logs, and documentation of programming activities. Maintains records of work in progress and work completed, and prepares appropriate reports as required. - Maintains system documentation, procedures, and other instructions necessary for successful operations. - Contacts and interacts with vendors to acquire and implement software upgrades and equipment maintenance. May oversee vendor's contract compliance. - Demonstrates an understanding of, and adheres to, systems methodologies, performance standards, and work methods established in unit. Communications - Reports activities in detail to direct management. - Responds to requests for technical assistance or information, referring requests to

supervisors or other technical staff as needed. - Provides information regarding activities of the unit to others, as requested by management. - Conducts general training sessions in area(s) of expertise. Planning and Oversight - Assists in the preparation of surveys and feasibility studies. Staff Management - Assists in orientation and training of new staff. - May temporarily supervise other personnel. Other (General) - Maintains standards for safety and the proper use of equipment and tools. - Provides timely and effective service. - When necessary, may perform duties of lower titles Technology-Specific Tasks (Depends on assignment) Performs specialized work in one or more technology-related areas. While areas of specialization may vary, typically IT Assistants perform entry-level professional tasks to support one or more of the following. Work is performed with the same scope, complexity, independence, and impact as described in the above technology-independent tasks. The list below is not all-inclusive. - Internet design and programming (generally, excluding content creation and graphic design) - Computer facility operations (systems and networks) - Applications programming - Systems programming - Customization of packaged software - Database design and administration, including design of complex reports - Systems analysis - Communications and networks - Systems training, user support, and related services, such as Help Desks - Repairs and Technical Support - Support of personal computing devices (hardware and software) - Support of telephony systems (hardware and software) - Systems utilization analysis and capacity planning - General systems planning.

CONTRACT TITLE IT Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION The College of Staten Island (CSI) is one of 11 senior colleges of The City University of New York and the only public college on Staten Island. CSI offers over 81 undergraduate and 24 graduate programs and, through the CUNY Graduate Center, participates in 6 doctoral programs. The College enrolls approximately 14,000 students and employs over 2,000 faculty and staff. Located on a 204-acre park-like campus that is minutes away from the cultural treasures of Manhattan, the CSI campus is the largest collegiate site in NYC. Fourteen neo-Georgian-style buildings house 300 classrooms, laboratories, instructional spaces, and study lounges, as well as department, faculty, and program offices. CSI boasts an advanced, networked infrastructure and is the home of the CUNY Interdisciplinary HighPerformance Computing Center which supports technology-based research, teaching, and learning throughout the University. The College is planning for enrollment growth during the coming five-year period and has commenced construction of new residential facilities. The College's faculty, administration, and staff are committed to educational excellence as they instill in students an enduring love of learning and respect for pluralism and diversity. The College community recognizes its responsibility to strive for the common good, including an informed appreciation for the interdependence of all people, as well as providing students with the opportunities for successful future careers. Reporting to the Director of Office Automation and User Services, the IT Assistant will be responsible for upgrading, maintaining, and troubleshooting multiple Windows 2003 / 2008 servers, windows and Mac OS X desktops, and performing Active Directory and email account maintenance. In addition, s/he will be responsible for working with faculty, staff, and students in technical problem resolution. MINIMUM QUALIFICATIONS LEVEL-1 1. A High School diploma or GED from an accredited institution. 2. A minimum of six month's full-time work experience in a computer or technology-related position. CUNY considers full-time experience to be 35 hours per week. For the IT Assistant title only, experience that is less than full-time and more than 20 hours per week can be prorated at 50% (i.e., two months experience at 20 - 35 hours per week equal to one month's full-time experience). 3. Additional experience and/or education that can be met by one of the following: - An additional three years and six months of full-time work experience in a computer or technology-related position (i.e., a total of four years experience when combined with item 2 above). - An Associate's degree plus one year and six months of full-time work experience in a computer or technology-related position (i.e., a total of two years experience when combined with item 2 above) - A Bachelor's degree from an accredited institution. 4. Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for

job tasks. 5. A Motor Vehicle Driver's License, current and valid in the State of New York, may be required for some, but not all, positions. LEVEL-2 AND 3 -In addition to minimum qualifications for Level 1, incumbents must demonstrate they hold additional qualifications (education, experience, or certification) appropriate to the specific requirements of the Level 2 or Level 3 position. OTHER QUALIFICATIONS Preferred Qualifications include: - Basic knowledge of tcp/ip, dns, and dhcp protocols - A working knowledge of portable device support - Good interpersonal, customer care, and communication skills - Highly proficient with Mac OS X including troubleshooting and support - Highly proficient with Windows 7 and Windows XP desktop troubleshooting and support - Familiarity with Active Directory including all aspects of account maintenance and group policies - Strong familiarity with Windows Server 2003/2008 environments including installation and configuration - Ability to research and troubleshoot technical problems in a timely fashion with a group and independently COMPENSATION New Hire: $46,704* Incumbent: $52,776 *This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY To apply, please go to www.cuny.edu; select "Employment", "Search Job Listings", "More Options to Search for CUNY Jobs", then enter the Job ID# in the "Job Opening ID" field. CLOSING DATE September 14, 2012 JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.