Sudesh Raje

C 202 Dew daw-Dale Husg.soc.ltd. Hinjewadi IT park Wakad road Pune 411057 Ph.9823905915 Seeking assignments in Service Management / Business Development with an Organization of repute. COMPENDIUM
An

astute & result oriented professional with nearly 14 years of experience in service, channel management. Currently associated with Haier Appliances India Pvt. ltd. as BSM -Consumer Electronics HA/HE/AC product at GOA (West Zone) keen planner & implementer with demonstrated abilities in devising service activities and accelerating the business growth. at handling operation in India at PUNE/GOA in tapping prospects, analyzing their requirements, rendering technical guidance to the clients and negotiate (commercially) for the orders. effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. EXPERTISE DOMAIN

Exposure Expertise An

Service Operations

Develop service plans for the Channel & institutions and drive reduction a service field calls with the help of service policies. Identify and develop new streams for revenue growth and maintaining relationships with customers to achieve repeat/ referral business. Conduct training programmers & attend seminars to disseminate the industry information. Utilize public information and personal network to develop Service intelligence for generating leads.

Analyze & review the market response/ requirements and communicating the same to the service teams for coming up new applications. Conduct competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics. . Experienced handling SF. Key Account Management Develop relationships with key institutions in target organizations for business development.

Evolve market segmentation & penetration strategies to achieve revenue targets. Interface with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Manage activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales & order processing. Provide technical service support to clients and resolving their issues/ concerns.

KEY CREDENTIALS
Dealer Management Debtors Management Market Identification /Penetration Key Account Management Cost Management Business Assessment / Development Strategic Planning / Forecasting Executive Level- Negotiations Target Prioritizations Profit Maximization Channel Management Recruitment & Coaching

ACADEMIA Graduate with commerce faculty at Amravati university at Maharashtra India in 1990 DEE at Nagpur technical college Nagpur 1986 16yers experience service field . Date of Birth 1 Nov 1969 TRAINING PROGRAMMES ATTENDED Attended Professional Selling Skills conducted by Achieve Global Inc. Professional service Coaching conducted at Mumbai Professional Service , Coaching conducted by arranged from National/Panasonic Mumbai CAREER EXPLICATION Since 8th Nov 2010 till date working with Haier appliances India Pvt. Ltd. as Branch service at Goa Branch for HA/HE/AC product. Product Purview: CTV/LCDTV/LEDTV/REF/MW/WM/AC/VC

The Attainments Monitoring call allocation resolving with RTAT (Repair Turn Around Time) . Strategizing means to achieve the top line and bottom line. Monitoring part Ordering & part inventory Management. Launching & establishing new products & Models. Planning, coordinating & monitoring various promotional activities Like free service camp Tracking and analysing various competitor branding & promotional activities, Competitor products, New Product launches, Competition Market Size, Competition Pricing. Conducting training programmers. From 11Aug 2005 to 7 th Nov 2010Business with LG electronics at Pune dealer defective stock clearance at Pune branch Product Purview: defective stock clearance from the dealer as well as the stock defective warehouse location . Repair and convert into FG 1 Good stock (CE/HA/AC) in case of non repairable set are to be process with liquidation and 100% damage products are convert to process of write off approval.

The Attainments Process of dealer defective product replacement & convert it into FG1 1 Oct 1997 to 1Aug 2005 worked with LG Electronics as service EX at Pune Branch Product Purview: Consumer Electronics/ White goods/ Home Appliances/ Air condition products. The Attainments Key operation/ call resolution Implemented strict quality and quantity parameters thus, enhancing the performance of Mass Merchandiser, Duty Free & Key Dealers. Manage service network of dealers for key brands of Electronics, & Appliances in Pune , LG electronics Planning and implementing various service revenue promotional schemes. Pricing, Ordering and Inventory Management. Launching and establishing new Products/Models. 25th Jan 1991 to 1997 worked with National/Panasonic Masthusushitra Groups of companies ltd Japan at Goregoan Mumbai Branch Product Purview: (Consumer Electronics/White goods/ Microwave product The Attainments Handled Consumer electronic products Mumbai/Pune/Nagpur/Goa. Managed a service call . Preparing the detailed Annual Plan as per the International standards. Prioritizing the targets and developing strategies to enable service revenue TEG. Service Budget Management. Personal information Dependent 3 My wife also working with Govt. Servent at pune 2 small daughter My owned Flat 1596 sq.