THEORY & PRACTICES OF MANAGEMENT

PRINCIPLES & PRACTICES OF MANAGEMENT

Management
1. ----- is the function that determines in advance what should be done
a) b) c) d) Ans: d 2. ------ is a process of deciding the business objectives and charting out the methods of attaining these objectives a) organizing b) leading c) controlling d) planning Ans: d Q3. ---- is establishing the inter organizational structure a) organizing b) leading c) controlling d) planning Ans: a Q4. ----- success depends heavily on the planning and organizing functions on management a) staffing b) leading c) controlling d) planning Ans: d Q5. ----- for leading is influencing peoples behavior through motivation a) organizing b) leading c) controlling d) directing Ans: d Q6. ----- standards established shed for every important task a) performance b) leading c) controlling d) directing Ans: a Q7. ----- has made important contributions to our understanding of the design of work a) sociology b) anthropology c) engineering d) none Ans: c organizing leading controlling planning

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8. ----- is concerned with the future impact of todays decision a) planning b) organizing c) staffing d) budgeting Ans: a 9. ------ is establishing the internal organizational structure of the business a) planning b) organizing c) staffing d) budgeting Ans: b 10. In ---- the manager attempts to find the right person for each job a) planning b) organizing c) staffing d) budgeting Ans: c 11. ------- means creating new ideas which may either result in the development of new products or finding new uses for the old ones a) planning b) innovation c) staffing d) budgeting Ans: b 12. The purpose of ------ is to channel the behavior of all personnel to accomplish the organizations mission and objectives a) directing b) planning c) staffing d) controlling Ans: a 13. ---- compels events to confirm plans a) plan b) control c) motivation d) direction Ans: b

Part- B
14. In planning, both ------- and ----- are considered
a) b) c) d) Ans: a organizational goals, employees goals customer goals, employees goals employees goals, service goals none

15. Managers distribute ---- and ---- to job holders in organizing the management EDUPROZ Page 2

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a) b) c) d) Ans: a responsibility and authority staffing and directing planning and leading none

16. Cultural anthropology focuses on the origins of ----- and the patterns of ----- as culture is communicated symbolically
a) culture and behavior b) studying and attempting c) philosophy and science d) none Ans: a 17. Strategic planning is the process of ------ and ----- the organizations mission, overall goals, general strategies and allocating resources a) developing, analyzing b) developer, analyzing c) philosophy, science d) none Ans: a 18. The ---- analysis is used as a baseline for future improvement, as well as the ----a) SWOT, gap b) gap, SWOT c) tactical, SWOT d) none Ans: a

Part-C
19. Staffing includes 1) Planning 2) Organizing 3) Staffing 4) Leading 5) Maintenance 6) Moving a) 1,2,3,4 b) 2,3,4,6 c) 1,2,4,5 d) None Ans: a 20. In SWOT analysis : 1. S stands for ----2. W stands for ----3. O stands for ---4. T stands for ---Ans: 1. strength 2. weakness 3. opportunity 4. threats

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Culture in Organization Part-A
46. A group of profile who are united say a common purpose is called .................... a) Organisation b) Department c) Group d) None of the above Ans. a 47. Departmentation is also known as .......... a) Organisation b) Departmentalisation c) Department of people d) Division of work Ans. b 48. Departmentation by territory, sometimes called as .................... a) Area Department b) Regional Department c) Geographic Department d) All of the above Ans. d 49. In .................... power and discretion are a) Centralisation b) Decentralization c) Organization Behaviour. d) Management Ans. a 50. .................... is the pushing down of authority and power of decision-making to the lower levels of the organization. a) Centralisation b) Decentralization c) Organisation d) Decentralisation Ans. b 51. .................... is the right to take action and utilize organizational resources. a) Power b) Authority c) Responsibilty d) Discretion Ans. b 52. Policies are ................ to decision making. a) Pillar b) Guidelines concentrated at the top levels

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c) Guide d) None Of The Above Ans. b 53. ................ is the system of shared values, beliefs and habits within an organization that interacts with the formal structure to produce behaviourial norms. a) Organization Culture b) Organization Behaviour. c) Organization Structure d) None Of The Above Ans. a 54. Departmentation can be done on .................... a) Function b) product c) custmers d) all of these Ans. d 55. HRM is .................... in nature. a) People Oriented b) Effective c) Pervasive d) All Of The Above Ans. c 56. HRM have features .................... a) Action Oriented b) Individually Oriented c) People Oriented d) All Of Above Ans. d 57. Most organizations have a dominant culture and numerous sets of .................... a) Behaviour b) Subcultures c) People d) None Of The Above Ans. b 58. The Span of Management are also called .................... a) Span of Authority b) Span Of Control c) All of above d) None of the above Ans. c

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59. Charts show organizational .................... at a point of time and quickly become absolete and Outdated unless revised frequently. Features Jobs Data Relationships Ans. d a) b) c) d) 60. A visible, .............. sign of ones social position is a status symbol. External Internal Inside None Of The Above Ans. a 61. CMD of Infosys Technologies Ltd. a) Ratan Tata b) Anil Dhirubhai Ambani c) Narayana Murthy d) None of the above Ans. c a) b) c) d) 62. ..................is a way of dividing the large and complex organizations into smaller , flexible, administrative units. Decentralisation Departmentation Integration Section Ans. b a) b) c) d) 63. The human ............ consists of two or more Persons. Union Organizations Associations All Of The Above Ans. b 64. The work is divided into small ........and ........ to profile working at various levels. a) Pieces , Provide b) Parts , Assigned c) Split , Give d) None Of The Above Ans. b 65. Organisation Structures takes a .......... shape. a) Oval b) Rectangular c) Pyramidial d) None Of The Above Ans. c

a) b) c) d)

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66. A ................ is usually created to finish off a one time task. Project Job Task None Of The Above Ans. a 67. In ................charts the Managing Directors position is in the middle of a series of concentric circles. a) Circular b) Horizontal c) Vertical d) None Of The Above Ans. a Part-B a) b) c) d) 76.Departmentation by propduct was pioneered was pioneered in the 1920s by ................... and .................... Hindustan lever ltd , Dupont General Motors , Dupont. Tata Pvt. Ltd. company , General motors None of the above Ans. b a) b) c) d) 77 . In Centralisation ................ and ...............are concentrated at the top levels Power , Discretion Power , Authority Responsibility , Power Authority , Power Ans. a 78. Decentralisation is the pushing down of .................... and .................... of decision-making to the lower levels of the organization. Authority , Discretion Responsibility , Research People , Power Authority , Power Ans. d 79. Types of organization charts ..............,............. and Circular Charts. a) Vertical Charts , Horizontal Charts b) Small Charts , Big Charts c) Parallel Charts , Horizontal Charts d) None of the above Ans. a 80. Organization Culture is the system of shared values, ............. and ............. within an organization that interacts with the formal structure to produce behaviourial norms. a) Beliefs , Habits b) Values , Beliefs

a) b) c) d)

a) b) c) d)

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c) Habits , Values d) None Of The Above Ans. a 81. Charts show organizational relationships at a point of time and quickly become ............... and ........... unless revised frequently. Absolete , Outdated Old , Outdated Remove , Absolete None Of The Above Ans. a 82. ............and ........... define the territorial jurisdiction of members. a) Set of Laws , Assignment b) Rules , regulation c) Organisation , Behaviour d) None of the Above Ans. b 83. Vertical Charts place major functions at the .............and ............ functions at the bottom of organizational hierarchy. a) Middle , Collegus b) Left , Right c) Top , Subordinates d) Lower Level , Inferior Ans. c 84. HRM is concerned with the most effective use of people to achieve .............and............... goals. a) Employees , Human Resources b) Organizational , Individual c) Development , Human Resources d) Employees , Development Ans. b 85. ................and ............. have strong corporate culture. a) Infosys technologies ltd., Hindustan lever ltd. b) School , colleges c) Organisations , Employees d) None of the above Ans. a Part-C 86. State true and false:1. 2. 3. 4. The oragnisations exists to achieve some common goals. The work is not divided into small parts. Organisations structure takes a pyramidial shape The human association consists of single person.

a) b) c) d)

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A. B. C. D. Ans. A 87. Set 1 1. 2. 3. 4. Set 2 a. An enterprise divided in to number of department on the basis of customers. b. An enterprise divided in to number of departments on the basis of regional area , or geographic departmentation. c. An enterprise divided in to number of departments on the basis of Products. d. An enterprise divided in to number of departments on the basis of major activities. A. B. C. D. 1-a,2-c,3-d,4-b 1-a,2-d,3-b,4-c 1-d,2-c,3-b,4-a 1-c,2-d,3-a,4-b Ans. C 88. Set 1 1. Centralisation 2. Decentrlisation 3. Authority 4. Power Set 2 a. pushing down of authority and the power of decision levels of organization. b. Power and discretion are concentrated at the top levels c. Power is the ability to achieve dominance of ones objective and methods d. To take action and utilize organizational resources. A. 1-a,2-c,3-d,4-b B. 1-b,2-a,3-d,4-c C. 1-d,2-c,3-b,4-a D. 1-c,2-d,3-a,4-b Ans. B 89. State True or false 1. Decentralisation is power and authority are concentrated at the top levels. 2. Centralisation is the pushing down of authority and the power of decision making to lower levels of the organization. 3. Power can be both formal and informal. 4. Authority can be delegated. Departmentation by function Departmentation by Product Departmentation by Territory Departmentation by customer 1-T,2-F,3-T,4-F 1-F,2-F,3-T,4-T 1-F,2-T,3-T,4-F 1-F,2-T,3-F,4-T

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A. B. C. A. 1-T,2-F,3-T,4-F 1-F,2-F,3-T,4-T 1-F,2-T,3-T,4-F 1-F,2-T,3-F,4-T Ans. B 90. Match the following:Set1 1. Vertical Charts 2. Horizontal Charts 3. Circular Charts 4. Span of Control Set2 a. The flow of authority moves from left to right. b. The Managing Directors Position is in the middle of a series of concentric circles. c. The flow of authority moves at the top and subordinate functions at the bottom of organizational hierarchy. d. Span of management or span of authority. A. B. C. D. 1-a,2-c,3-d,4-b 1-a,2-d,3-b,4-c 1-d,2-c,3-b,4-a 1-c,2-a,3-b,4-d Ans. D 21. ----- identifies five functions of management a) Henri Fayol b) Luther Gulik c) Neuman d) None Ans: a 22. Producing Bicycles requires ------ techniques a) assembly-line b) scientist c) expert d) none Ans: a 23. ------- is the process of passing information and understanding from one person to another a) leadership b) motivation c) communication d) none Ans: c 24. ----- is the process by which manager guides and influences the work of his subordinates a) leadership b) motivation c) communication d) none Ans: a

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25. ----- means arousing desire in the minds of workers to give their best to the enterprise a) leadership b) motivation c) communication d) none Ans: b 26. ------ motivation takes the form of salary, bonus, profit etc. a) financial b) non financial c) training d) none Ans: a 27. ------ has identified ten roles common to the work of all managers a) Henri Fayol b) Luther Gulik c) Neuman d) Henri Mintzberg Ans: d 28. ----- involve the ability to interact effectively with people a) organizational behavior b) leader role c) human skills d) none Ans: c 29. ----- is a systematic study of actions a) organizational behavior b) leader role c) human skills d) none Ans: a 30. ------ is seen as a unit or departmental expert a) organizational behavior b) leader role c) human skills d) supervisor Ans: d 31. The ----- of the managers link all managerial work together a) organizational behavior b) leader role c) information roles d) none Ans: c 32. In the ----- the manager initiates change a) organizational behavior b) entrepreneur role c) human skills d) none

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Ans: c 33. ------ seeks to determine what outcomes will result from a given action a) organizational behavior b) leader role c) human skills d) prediction Ans: d 34. ----- has made important contributions to our understanding of the design of work a) political scientist b) engineer c) sociologists d) psychologists Ans: a 35. Management is a creative problem -----a) organizational behavior b) moving process c) management features d) none Ans: b 36. ------- king of managerial features a) one b) two c) three d) four Ans: d 37. ------ is applied behavioral skills that are built on contributors from a no. of behavioral disciplines a) organizational behavior b) moving process c) management features d) none Ans: a

Part-B
38. ------- states seven functions of management under the catch word -------a) Henri Gayol, POSDCORB b) Luther Gulik, POSDCORB c) Neuman , POSDCORB d) None Ans: b 39.According to ------ and ----- management essentially has four types of functions a) Henri Fayol and Luther Gulik b) Luther Gulik and Henri Fayol c) Neuman and Henri Fayol d) Neuman and Summer Ans: d

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40. Two broad categories of motivation are ------ and -----a) marketing and promotion b) sales and incentives c) financial and non financial d) none Ans: c 41. Technical skills involve ----- and ----in a certain specialized field a) technique knowledge, proficiency b) technique knowledge, training c) training, proficiency d) none Ans: a

42. ----- skills refer to the ability of a manager to take a broad and ----- view of the organization a) technical, conceptual b) conceptual, technical c) conceptual, farsighted d) none Ans: c 43. ----- level managers need ---- skills in order to view the organization as a whole a) middle, technical b) top, technical c) top, conceptual d) middle, conceptual Ans: c 44. Organizational variables include job content, ----- and ----a) job design, organizational structures b) technical design, training c) training, job design d) none Ans: a 45. The leader role defines the relationship between the -- and --a) value and emotion b) leader and monitor c) manager and employees d) none Ans: c 46. ----- traces its origins to and the ----- of physiology a) philosophy and science b) studying and attempting c) learning and motivation d) none Ans: a 47. ----- is process of passing information and ------ is process by which a manager guides a) communication and motivation b) communication and leadership c) leadership and communication

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d) none Ans: b 48. Management emphasizes the design, implementation and management of various ---- and ----- systems a) organizational and behavior b) administrative and organizational c) innovation and learning d) none Ans: b 49. Leaders must be flexible and be able to adopt this --- and ----a) diverse work force, global customers b) political and economic c) innovation and learning d) none Ans: a

50. Conceptual skills are used in ---- and ---- with ideas and abstraction a) performing and leadership b) planning and dealing c) leadership and controlling d) none Ans: b 51. All levels of management need human skills in order to --- and --- with other people a) interact and communicate b) planning and organizing c) directing and planning d) none Ans: a

Part-C
52. Match the Following SET-A 2) 3) 4) 5) SET-B figurehead leader liaison monitor

a) every manager must motivate and encourage his employees b) every manager must cultivate contacts outside his vertical chain of command to collect information useful for his organization c) every manager must perform some duties of a ceremonial nature d) the manager has to perpetually scan his environment for information A) 1-c, 2-b, 3-a, 4-d B) 1-c, 2-a, 3-b, 4-d C) 1-b, 2-c, 3-a, 4-d

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D) 1-a, 2-c, 3-b, 4-d Ans: b 53. Fill in the blanks: a) in the role of a ----- the manager passes some of his privileged information directly to his subordinates who would otherwise have no access to it b) in ------ role manager satisfies and informs various groups and people who influence his organization c) in ----- role the manager constantly looks out for new ideas and seeks to improve his u nit d) in ---- role the manager has to work like a fire fighter Ans: a) disseminator b) spokesman c) entrepreneur d) Disturbance handler 54. Robert L. Katz found that managers need essential skills 1) Technical 2) Human 3) Conceptual 4) Values 5) Success a) b) c) d) Ans: a only 1,2,3 only 2,3,4 only 1,3,5 none

55. What are the decisional roles 1) Entrepreneur 2) Disturbance handler 3) Resource allocator 4) Negotiator a) b) c) d) Ans: a 1,2,3,4 2,3,4 2,4 None

56. Contributing discipline to OB 1) Psychology 2) Social Psychology 3) Anthropology 4) Sociology 5) Political Science 6) Engineering 7) Management a) b) c) d) Ans: b 1,2,3,4,5 1,2,3,4,5,6,7 2,3,5,6,7 None

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Understanding Organization Part-A
91. Leadership is viewed as characteristic of . a) Individual b) Group c) Crowd d) Trade union Ans. a 92. .is the process of influencing of others toward the accomplishment of goals a) Performance b) Leadership c) Motivation d) Perception Ans. b 93. The ...Leader makes most major decisions and is thoroughly involved in the operation of the unit. a) Directive Style b) Participative Style c) Free-rein Style d) Democratic Style Ans. a 94. In . Style most major decisions are made after discussion with group members based on open, two way communication. a) Leadership Style b) Democratic Style c) Participative Style d) Permissive Style Ans. a 95. In ..style the goals are set, the Leaders primary role is to support the worker so he or she can successfully accomplish assigned tasks. a) Directive Style b) Participative Style c) Free-rein Style d) Democratic Style Ans. c 96. Leadership theories are broadly classified into . types. a) Two b) Three c) Four d) None of the Above Ans. b

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97. Effective leadership style varies with the.. a) People b) Situation c) Employees d) None of the above Ans. b 98. In Michigan Studies treats subordinates as . a) Friendly b) Human Beings c) Employees d) None of the Above Ans. b 99. .. needs include are air ,water, food , clothing , shelter ,rest etc. a) Safety b) Physiological c) Social d) Esteem Ans. b 100. According to Maslow, human needs can be arranged into .levels. a) Five b) Two c) Three d) Seven Ans. a 101. .are concerned with love , affection , belongingness , acceptance and friendship. a) Safety b) Physiological c) Social d) Esteem Ans. c 57. ----- is the process by which certain types of behaviors are strengthening a) leading b) reinforcement c) planning d) none Ans: b Q55. ----- seems to play an important role on a wide range of employee behaviors a) age b) gender c) marital status d) none Ans: a

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56. The effects of ---- on self and group perceptions of leader emergence were examined a) age b) gender c) marital status d) none Ans: a 57. ------ plays an important role in determining ones personality a) age b) gender c) marital status d) heredity Ans: d 58. The contribution of family and social groups in combination with the culture is known as ------a) socialization b) identification c) environment d) none Ans: a 59. ------ is a change in behavior as a result of experience a) learning b) planning c) motivation d) none Ans: a 60. ------- learning is any relatively permanent change in behavior that occurs as result of experience a) Munn N.L b) Steers and Porter c) Stephen P. Robbins d) None Ans: c 61. A ----- is an involuntary response to a particular stimulus a) planning b) motivation c) reflex d) none Ans: c 62. The ----- environment in organizations is complex a) behavioral b) human decision c) conditioning d) none Ans: a 63. ------- focuses on an unobservable change in mental knowledge a) learning b) cognitive c) objective d) process Ans: b

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64. ----- are actively involved in the learning process a) behavioral b) human decision c) conditioning d) individuals Ans: d 65. Cognition plays a role in ----a) learning b) cognitive c) objective d) process Ans: a 66. ----- has played a central role in learning a) retention b) extinction c) process d) reinforcement Ans: d 67. A ------ Reinforcement is a reward for a desired behavior a) negative b) positive c) extinction d) alternative Ans: b 68. ----- is the opposite of reinforcement a) punishment b) extinction c) learning d) none Ans: a

Part-B
69. ----- and ----- are also important in shaping the personality of an individual a) marital status and tenure b) family and social features c) identification and process d) none Ans: b 70. Two kinds of reflexes are:a) conditioned and unconditioned b) classical and behavior c) motivation and leadership d) none Ans: a 71. Positive consequences are: a) apply and with held

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b) with held and apply c) applied and without held d) none Ans: a 72. Negative consequences are: a) apply and with held b) with held and apply c) applied and without held d) none Ans: b 73. The different types of ability are ---- and --a) intellectual and physical b) learning and processing c) values and behaviors d) none Ans: a 74. Unconditioned Reflexes: 1) Onion Juice tears 2) Loud Noise Startle 3) Food Blink 4) Heat Startle a) b) c) d) Ans: a 1,2 1,3 3,4 1,4

75. The temporal relationship between the ---- and --a) conditioned stimulus and unconditioned stimulus b) conditioned reflex and unconditioned reflex c) classical conditioning and unconditioned stimulus d) none Ans: a 76. The punishment should focus on the ------ and not the ---a) punishment, person b) emotional, psychological c) behavior, learning d) none Ans: a

Part-C
77. The various biographical characteristics are: 1) Age 2) Gender 3) Marital status 4) Length of service with an organization 5) Level 6) Process a) 1,2,3,4

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b) 2,3,4,5 c) 3,4,5,6 d) None Ans: a 78.Model of person: 1) Heredity 2) Knowledge 3) Attitudes and Values 4) Skills 5) Needs 6) Personality a) b) c) d) Ans: c 1,2,3,4,5 1,2,4,5,6 1,2,3,4,5,6 None

79.Model of behavior 1) Visible reactions 2) Talking 3) Movements 4) Expression of emotions a) 1,2,3,4 b) 1,3,4 c) 2,3,4 d) None Ans: a 80. Model of Environment 1) Other people 2) Objects 3) Events 4) Stress 5) Skills a) 1,2,3,4,5 b) 1,2,3 c) 2,3,4,5 d) None Ans: b 81. Model of consequences: 1) Productivity 2) Conflicts 3) Reactions to others 4) Stress 5) none e) 1,2,3,4,5 f) 1,2,3 g) 2,3,4,5 h) None Ans: a

Learning
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Part- A
82. ---- can be defined as any relatively permanent change in behavior that occurs as a result of experience a) values b) learning c) ethics d) none Ans: b 83. US stands for a) unconditioned stimulus b) unconstrained stimulus c) unethical stimulus d) none Ans: a 84. The social learning theory proposed by ---a) Bandra b) Bandura c) Bandre d) none Ans: b 85. The operant conditioning theory is proposed by -----a) B. F Skinner b) B. L Skinner c) J. L Skinner d) none Ans: a 86. Social learning has ------ processes a) 5 b) 6 c) 3 d) 4 Ans: d

Part- B
87. a) classical conditioning is a form of associative learning process proposed by -----b) the operant conditioning theory is based on the idea that learning is a function of change in ---- behavior Ans: a) Pavlov b) Overt 88. a) ---- is causing an unpleasant condition in an attempt to eliminate an undesirable behavior b) ------ is eliminating any reinforcement that is maintaining a behavior Ans: a) punishment b) extinction

Part-C
82. Theories of Learning: 1) Classical conditioning theory operant conditioning theory

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2) 3) 4) 5) a) b) c) d) Ans: a Cognitive Learning theory Social Learning theory Behavior Learning theory Process Learning theory 1,2,3,4 2,3,4,5 3,4,5,6 None

DECISION MAKING IN Management PART -A

208. Decision is the one which, effectively and efficiently, ensures the achievement of the goal for which the decision is made a) Supreme b) Quality c) Rational d) None Ans. c 211. If a decision can be based on a rule, method or even guidelines, it is called the --------- decision a) Continuous b) Programmed c) Planned d) Complete Ans. b 212. If the manager operates in a known environment then it is a -------- decision making system a) Closed b) Open c) Semi open d) Semi closed Ans. a 213. The method of decision tree can be adopted, if the decision making situation can be described as a ------- of decisions a) Rope b) Chain c) Zip d) Basket Ans. b 214. In the ---------- model, the return on investment is maximized under the capital constraint versus the utility of the investment a) Queuing b) Budgeting c) Capital budgeting d) None Ans. c 215. Utility is measured in terms of --------a) Util

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b) Utilicious c) Utily d) Utile Ans. d 216. ---------- Creates confidence in decision making model by painting a picture of outcomes under different conditions a) Why its analysis b) What if analysis c) How if analysis d) None Ans. c 217. If the manager is -------, he will make objectively rational decisions a) Organization b) Enterprising c) Business d) Unit Ans. b 218. In a -------- decision making situation, the programmed decision making system works efficiently a) Closed b) Open c) Rational d) Analytical Ans. a 222. The data is scanned, examined, attached and edited comes under a) Intelligence phase b) Design phase c) Choice phase d) Profit phase Ans. a 223. The case of decision making process is described by --------- in a model\ a) Herbert Sophia b) F.W. Taylor c) Cherry Tom d) Herbert Simon Ans. d PART -B 224. The word decision is derived from the Latin root -----, which means to -------a) Decido, spill off b) Desico, spill off c) Ddecido, cut off d) Desico, cut off Ans. b 225. A decision making process requires --------, ---------- and a dip understanding of human behavior a) Creativity, imagination b) Brainstorming, case study c) Creativity, case study d) None of the above Ans. a

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PART -C 234. Identify the major characteristics of the business decision making 1. Sequential in nature 2. Exceedingly complex due to risks and trade offers 3. Influenced by work 4. Made in international setting and business environment a) b) c) d) Ans. a 236. Identity the problems in making rational decisions 1. Ascertaining the problem 2. Insufficient knowledge 3. Not enough time to be rational 4. the environment may not co operate 5. other limitations a) 1,2,3 b) 2,3,4 c) 1,2,3,4 d) All Ans. d 252. The ---------- is a decision support system, and these are many models to choose from a) Forecasting model b) Semantic networks c) Behavioural model d) None Ans. a PART -B 253. In decision making, there are two types of decisions ------and ------a) Programmable, Re programmable b) Programmable, De programmable c) Programmable, Non programmable d) None Ans. c 254. The spread sheet packages can handle ------- of Rows and columns and provide the analysis on the ____ basis. a) 100, percentage b) 50, volume c) 10, data d) None of the above Ans. a 255.The advantage of the Break Even Analysis Model is that it tells what the BEP for the given level of ____ and ____is. a) cost , revenue b) profit , loss 1,2 1,3 3,4 All

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c) sale , demand d) None of the above Ans. a

Role of information in Organization- Intranet and Extranet PART-A

45. the main purpose of information systems is to assist the management in ------a) Critical situation b) Decision making c) Risk situation d) None Ans: b 46. the nature of information at the operational level is highly -----a) Structured b) Unstructured c) Risky d) None Ans: a 267. The role of the traditional ------ has been obscured by newer software applications. a) EIS b) ESS c) MIS d) DBS Ans: c 268. LAN stands for a) Local Artificial Network b) Local Area Network c) Line Area Network d) None Ans: b 269. WAN stands for a) Wide Area Network b) Wider Area Network c) Widest Area Network d) None Ans: a 270. ----- is a computer network covering a small geographical area a) LAN b) WAN c) MAN d) None Ans: a 271. The largest and the most well known example of WAN is ---a) Intranet b) Internet c) Extranet d) None Ans: b

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272. MAN stands for a) Metric Area Network b) Metro Area Network c) Metropolitan Area Network d) None Ans: c 273. Packet Switching is a ----- technology in which users share common carrier resources a) WAN b) LAN c) MAN d) None Ans: a 277. ------ uses internet protocols and network connectivity to securely share part of an organizations information or operations with its employees a) Intranet b) Internet c) Extranet d) None Ans: a 278. ----- can be viewed as part of a companys intranet that is extended to users outside the company a) Intranet b) Internet c) Extranet d) LAN Ans: c PART -B 279. ----- and ----- are protocols by which data is transmitted over networks a) TCP, UDP b) HTTP, TCP c) HTTP, UDP d) None Ans: a PART -C 283. Advantages of Intranet are: 1) Increased Productivity 2) Reduced Time 3) Improved Communication 4) Web Publishing 5) Cost Effective 6) Enhance Collaboration a) Only 3,4,5,6 b) Only 1,2,3 c) All the above d) None of the Above Ans: c 284. Companies can use an extranet to:

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1. 2. 3. 4. 5. Exchange large volumes of data using EDI Share product catalogues exclusively with wholesalers or those in the trade Collaborate with other companies on joint development efforts Jointly develop and use training programs with other companies Share news of common interest exclusively with partner companies a) b) c) d) Ans: c Only 3,4,5 Only 1,2,3 All the above None of the Above

Group A: 1 Marks Questions (Question Number 1-40) Group B: 2 Marks Questions (Question Number 41-60) Group C: 4 Marks Questions (Question Number 61-75) Full Marks: 140

Group A
The texts and ____________in electronic forms are effective in communicating ideas from source to destination. a) Ideas b) Representations c) Images d) Graphics
1 2

MIS helps in identifying a proper mechanism of ____________ of data. a)storage b)distribution c)collection d)elimination

3 Some of the processes like artificial intelligence, generating management related information,

providing aid in decision making, necessary support systems, executive information system are the classification of MIS a) Functionality b)Utility c)area of application d)processing type
4 A information is easy to process further.

a)managhement b)unstructured c)structured d)generated

5 The is automated to work on the knowledge based data and information required in a

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b) Knowledge based systems c)On line analytical processing systems d) Executive information systems
6 _____ refers to a system in which there are predefined multiple instances of various modules used in business applications. a) Transaction processing systems b) Knowledge based systems c)On line analytical processing systems d) Executive information systems 7 It is a system developed as model which are representative of real world cases.

a) TPS b) DSS c) KBS d) OOS

8 A complete business systems requires models from three different perspective State model,

interaction model and _____ model. a) entity b) global c) data d) class

9 Under Porter's framework, enterprises have four generic strategies available to them

whereby they can attain above-average performance. They are cost focus, differentiation, focus differentiotion and _______ . a) objective leadership b) price leadership c) point leadership d) cost leadership
10 Business process redesign is part of the revolutionary level which involves more thorough re-evaluation of the
enterprise _____and the production process. a) value chain b) efficiency c) issues d) network

11 _______ involves reconfiguration of the scope and tasks of the business network.
a) Business network redesign b) Business process redesign c) Business process enterprise d) Business network enterprise

12 ____ and Internal Integration are the two levels belonging to the evolutionary levels.
a) business scope rdefinition b) business network redesign c) business process redesign

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d) localized exploitation

13 The process in which the existing system in the organization is totally reexamined and radically modified for incorporating the latest technology is known as _____. a) business process re-engineering b) change management c) changing technology d) redesigning 14 ______ helps in reorganization of the entire work force along with various flows, minimizing the wastages, and giving the system a new dimension. a) business product redefinition b) business process reengineering c) business product reeingineering d) business process redefinition 15 This process of change for the betterment of the organization is called as ______ . a)Business process re-engineering b)Business process engineering c)Business process re-inventing d)Business process innovation 16 In the Lewins model of implementing of MIS in an organization, the first step is _____ . a) unfreezing b) refreezing c) choosing d) analyzing 17 Implementation of MIS in an organization is a process where organizational transformation takes place. _____ model can be used bring the transformation. a) Johnson b) Lewin c) Abraham d) Porter 18 In the _____ step of Lewin's model, the change is consolidated and equilibrium is reinforced. a) unfreezing b) refreezing c) choosing d) analyzing 19 The _______ strategic plan should be the basis for the MIS strategic plan. a) employee's b) organization's c) manager's d) customer's 20 One can define the as the information required by a number of personnel, departments and

divisions or the functions in the organisation.

a)operational information b)functional managerial information

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c)decision support information d)organisational information 21 ______ is largely factual, statistical and detailed in multi-dimensions of the function. a)operational information b)functional information c)decision support information d)organisational information 22 The functional information is used by a manager to plan and ____ the function. a) execute b) monitor c) track d) control 23 Information can be determined by constructing a ____ of information versus user as per the table given below. a) matrix b) table c) diagram d) chart 24 Middle management and operations management people use the information class of type _______ . a) functional managerial knowledge b) organizational c) Decision Support d) Operational 25 The functional information can be assessed on the following three parameters the _______, the responsibility and the functional objectives. a) work b) people c) organization d) software characteristics 26 _________is used in a decision support system for model building and problem solving. a) data b) information c) object d) knowledge 27 Decision made about what task has to be done, when it has to be done, by whom and how it has to be done is known as ____ . a) planning b) exection c) deciding d) managing 28 The planning is adopted by the ____ level executives in the organization. a) middle

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b) top c) bottom d) intermediate 29 The operational planning decides on the ______ and cost control. a) estimate b) investment c) escalation d) quality 30 ____ and costing of products is also an important aspect of operational planning. a) estimating b) pricing c) analysing d) quality 31 ERP stands for . a)Enterprise Reserve planning b)Enterprise Resource Planning c)Elementary Resource planning d)Elementary Resource planning 32 The _____ database is a collection of current or historical data from a number of applications or groups.
a)TPS b)DSS c)ESS d)KBS

33 The business decision-making is in nature.

a)distributed b)sequential c)random d)parallel

34 The Decision Support System helps in making a decision and also in its ____ .
a) performance evaluation b) design assessment c) developmental evaluation d) parametric evaluation

35 A new trend is the creation of an IT leadership team comprising the______ and the Chief Technology
Officer.

a) Chief Executive Officer b) Chief Information Officer c) Chief Financial Officer d) Chief Operations Officer 36 The business management process has changed from function management to ________ management. a)process b)product

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c)consumer d)service 37 ______ are used to solve extremely complex problems like mapping of human genome, forecasting weather an modelling complex processes like nuclear fission. a) Mini computers b) Super computers c) Mainframe computers d) Desktop computers 38 A _________ is processed with reference to business rules, it is scrutinised for conformance to the rules, policy or guidelines before it is taken up for further processing. a) information b) transaction c) operation d) data 39 __________ assures the accuracy, validity and proprietary of information system activities.

a) Administrative control b) information systems control c)procedural control d) physical facility control
40 Before any transaction can be input into the system, a specific code should be assigned to it called as .

a)transaction codes b)verification c)control totals d)labels

Group B
41 MIS classification depends on the following aspects : functionality, ____, ____ , processing

type and frequency of usage . a) organization structure and people b) size , infrastructure c) people , usage d) utility , area of application
42 A complete business systems requires models from three different perspective class

model, _____ model and _____ model. a) entity, interaction b) global, interaction c) state, interaction d) class, global
43 Business process redesign is part of the revolutionary level which involves more thorough re-evaluation of the
enterprise _____and the ________. a) value chain and production process

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b) efficiency and effectiveness c) issues and efficiency d) network and effectivensss

44 The process reengineering brings about a radical change in the _____ of the information and related _____ from one business function to another very efficiently. a) production, documents b) flow , documents c) abstraction , documents d) generation, documents 45 In the refreezing step of Lewin's model, the change is _____ and equilibrium is ______. a) evident , established b) made , disturbed c) consolidated , reinforced d) analyzed , established 46 In the systems lifecycle the desing phase leads to _____ and ____ . a) requirements collection , prototyping b) prototyping , implementation c) feasibility study , validation d) testing, feasibility study 47 The managers in the functional areas of management are responsible for achieving the targets and accomplishing the _____ and _____. a) goals and objectives b) vision and mission c) vision and objectives d) mission and goals 48 The functional information can be assessed on the following three parameters the _______, the __________ and the functional objectives. a) work, responsibility b) people, commitment c) organization, approach d) software characteristics, personnel 49 All organizations have their own ____ and ______ arising from differences in interest groups. a) methods and procedures b) objectives and procedures c) policies and ventures d) cultures and policies 50 A business decision making process depends upon the level of_____ and _______ involved in the problem. a) uncertainty, certainty b) risk, uncertainty c) management , variables d) business, parameters

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51 Neural Networks can be used in various business applications like ________, __________, market analysis etc. a) forecasting, stock analysis b) graphical analysis, linear analysis c) budgeting, costing d) monitoring , controlling 52 The basis of conventional organisation design is command & control which is now _____ and _____ .
a)collaborate & control. b)communicate & control c)command & collaborate d)command & communicate

53 The four business models that work together in an e-enterprise organization are ________ , ________ , ebusiness and ecommerce. a) eshopping, ebuying b) ebuying , eselling c) ecommunication, ecollaborationb d) etrading, eordering 54 In reality, there is no right or wrong decision but a ____ or _____ decision.
a) big , small b) rational , irrational c) optimistic, pessimistic d) good, bad

55 Decision making at the middle level is of type_____ and that at the top level is of type _____ .
a) certainty, risk b) uncertainty, risk c) certainty, uncertainty d) risk, uncertainty

56 The _____and _____of information also changes depending upon the risk in decision-making.
a) value , scope b) quantum , structure c) quantum , scope d) quantum , value

57 Management Science models are developed on the principles of ______ , ______ , _____________.
a) Networking, behaviour, hierarchy b) business management, accounting, econometrics c) accounting, systems, HR d) economics, engineering, and science

58 A _____ provides a single, pre-established WAN communications path from the customer premises through a carrier network, such as a telephone company, to a _____ network. a)Wide area network, local b)local area network , remote c)Metropolitan area network, local d)Point-to-point Links, remote 59 ________ and _________are the protocols by which data is transmitted over networks.

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a) HTTP, FTP b) TCP, FTP c) HTTP, UDP d) TCP , UDP 60 As a monitor, the CIO must scan the external environment to keep up with ________and __________. a) technical changes , competition b) market changes , technical changes c) development, competition d) control factors, competitive pricing

Group C
62 In implementing a computer based information systems the major behavioural factors which

affect the system are : _____ , need for _____, organizational _____ , _____ to change and organizational climate. a) decision making, change, behaviour, willingness b) decision structure, change, behaviour, acceptance c) decision styles, explanation, expectations, resistance d) decision support, explanation, changes, willingness
63 Under Porter's framework, enterprises have four generic strategies available to them whereby they can attain above-average performance. They are :
a) cost leadership, differentaiotion, product focus, focused differentiation b) cost leadership, integration, product focus, focused differentiation c) cost leadership, differentiation, cost focus, focused differentiaion d) cost leadership, integration, cost focus, focused differentiation

64 Match the following: SET A P) Six sigma Q) Customer focus R) Benchmarking SET B X) measuring performances against standards Y) specific measure of quality Z) service, product features, quality Which of the following is correct? a) P-X, Q-Y, R-Z b) P-Y, Q-Z, R-X c) P-Z, Q-X, R-Y d) P-Y, Q-X, R-Z 65 DFD uses symbols like circle, rectangles etc to represent dataflows and illustrate relationships among ___ , ____ , ____ and _____ . a) data, flows, external entities and stores b) data, object, product, stores c) data, product, item, stores

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d) data, list, entities, blocks 66 Consider the following statements :
P) The design of the MIS should consider the class of information as a whole and provide suitable information system architecture to generate the information for various users in the organisation. Q) The functional information is defined as a set of information required by the customer conducting the administration and management of the function. Which of hte following is correct? a) Both Statements are true b) Both statements are false c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True

67 Match the following :

SET A P) manufacturing Q) Financials R) Human Resources SET B X) accounts payable, receivable, fixed assets Y) workflow management, quality control, BOM Z) benefits, training, payroll Which of the following is correct ? a) P-X, Q-Y, R-Z b) P-Y, Q-X, R-Z c) P-Y, Q-Z, R-X d) P-X, Q-Z, R-Y

68 Consider the following statements :

P) A DSS helps manager to take a decision whereas an ES acts as a decision maker or an advisor to the manager. Q)A DSS is meant only for decision making whereas an ES provides expertise to the manager. Which of the following is correct ? a) Both Statements are true b) Both statements are false c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True

69 The core business processes of the organisation are procurement, manufacturing, _________, _________, __________and _________.
a) selling, distribution, delivery, accounting b) buying, selling, accounting, pricing c) buying, selling, distribution, pricing d) selling, accounting, pricing, taxing

70 Which among the following are the types of rationality as differentiated by Simon Herbert.
a) Objectively, structurally, consciously, organizationally b) Objectively, subjectively, consciously, organizationally c) Objectively, subjectively, structurally, organizationally d) Objectively, subjectively, consciously, structurally

71 Match the following :

SET A P) Behaviour model Q) Management Science model R) Operations Research model SET B

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X) trend analysis Y) principles of business management Z) mathematical Which of the following is correct ? a) P-X, Q-Y, R-Z b) P-Y, Q-X, R-Z c) P-Y, Q-Z, R-X d) P-X, Q-Z, R-Y

72 Consider the following statements :

P) An internet is a private network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization's information or operations with suppliers, vendors, partners, customers or other businesses. Q) There is often an attempt to use Internet technologies to provide new interfaces with corporate "legacy" data and information systems. Which of the following is correct ? a) Both Statements are true b) Both statements are false c) Statement P is True and Statement Q is False d) Statement P is False and Statement Q is True

73 Modernization project is carried out which can include any combination of _______, _________ and __________ . a) migration, employment, creation b) selection, creation, redevelopment c) employement, infrastructure, transformation d) migration, transformation, redevelopment 74 The selection criteria for evaluation have the following dimensions to be satisfied simultaneously : a) technical, operational, financial b) utility, performance, output units c) financial, economical, performance d) modularity, funcionality, utility 75 Information system control assures the _______, _______and ______ of information system activities.
a) precision, requirements, functionality b) precision, utility, modularity c) accuracy, validity, functionality d) accuracy, validity, proprietary

Model Paper Key MB0031 Management Information Systems Group A : 1-c, 2-a, 3-b, 4-c, 5-b, 6-c, 7-d, 8-d, 9-d, 10-a, 11-a, 12-d, 13-a, 14-b, 15-a, 16-a, 17-a, 18-b, 19-b, 20-d, 21-b, 22-d, 23-a, 24-c, 25-a, 26-b, 27-a, 28-b, 29-b, 30-b, 31-b, 32-a, 33-b, 34-a, 35-b, 36-a, 37-b, 38-b, 39-b, 40-a Group B: 41-d, 42-c, 43-a, 44-b, 45-c, 46-b, 47-a, 48-a, 49-d, 50-b, 51-a, 52-a, 53-c, 54-b, 55-d, 56-c, 57-b, 58-d, 59-d, 60-a, Group C: 61-c, 62-c, 63-c, 64-b, 65-a, 66-c, 67-b, 68-a, 69-a, 70-b, 71-a, 72-d, 73-d, 74-a, 75-d

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