10 KEY TECHNIQUES TO IMPROVE TEAM PRODUCTIVITY

MANAGEMENT SERIES

10 - 12 MARCH 2013 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES

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COURSE OVERVIEW
An increasing body of knowledge is emerging regarding team dynamics. With the rising demands being placed on practitioners today, the focus is often on budgets, reporting, skill sets, technology, and the like. All of these are important components to a successful organization, but if they do not have a skilled leader at the helm, an organization will still fail to deliver value to stakeholders. Leadership is an essential ingredient for team effectiveness. It goes beyond budgets, workpapers, and reports. It means knowing people, connecting with them, and helping them achieve things they didn't think they could achieve. Diligent efforts are needed to provide a workplace environment where individuals can achieve their full potential and, in the process, contribute to the successful execution of team projects. 10 Key Techniques to Improve Team Productivity takes a look at steps leaders can take to bring out the best in their teams to meet and exceed the expectations of stakeholders by investing in the success of each member of the team. This course will look at techniques for increasing team productivity and energizing performance.

YOUR INTERNATIONAL COURSE FACILITATOR

Dr Hernan Murdock
DBA, CIA

Consultant & Trainer Murdock Global Advisors

Dr Hernan Murdock, DBA, CIA, is president of Murdock Global Advisors, an internal audit, corporate governance, and human capital-consulting firm. Previously, he was the Director of Training at Control Solutions International, where he oversaw the company's training and employee development program. He is the author of 10 Key Techniques to Improve Team Productivity and Using Surveys in Internal Auditing, and has written articles on whistleblowing programs, international auditing, mentoring programs, fraud, deception, corporate social responsibility, and behavioral profiling and globalization. His experience includes internal audit and consulting projects in the manufacturing, transportation, high tech, education, insurance, government, and power generation industries. Dr Murdock is a lecturer at Northeastern University, where he teaches management, international business, leadership, and ethics, and frequently teaches courses for the MIS Training Institute. Dr. Murdock has conducted training sessions and delivered invited talks and conference presentations at internal audit, academic, and government functions in the United States, Latin America, Europe, and Africa.

BENEFITS OF ATTENDING
Course Participants will develop skills in:

Hiring the right people Giving them a compelling vision Communicating with your teams Managing, leading, and delegating teams Motivating your teams Evaluating fairly and regularly Recognizing staff contributions & developing their capabilities

Latest TESTIMONIALS
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"Dr Murdock is a very charismatic instructor and has great knowledge on the subject." - Fernanda Bazzanella, Internal Controls Senior Analyst, Vale International "Gave me a lot of thought provoking ideas. Dr Murdock is an outstanding instructor." - Rob Krupp, Senior Auditor, Marathon Petroleum Corporation "Excellent. Good mix of lecture, exercises & real world experience!"

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

COURSE CONTENT DAY1

Introduction - The importance of balancing soft skills with technical skills - Types of interpersonal skills, their importance and what happens when they are missing - The essential skills of tomorrows professional - Assessment of team attributes: A SWOT Analysis Hiring - Team composition and the effects on performance - Changing demographics and the impacts on the workplace - Developing effective job descriptions - Interviewing questions and behavioral interviewing - Nontraditional types of interviews - New employee assimilation and the on-boarding process Visualization - Creating a compelling vision that leads to commitment and higher engagement - Creating a sense of mission in what the team does - Creating goals using the SMARTER model - Linking mission and vision with goals and results Communication - Elements of effective communication - Essentials of verbal and written communications - The role of body language and how to use it to your advantage - Social trends and how to manage employees of different age groups - Communicating effectively within the team and outside stakeholders

WHY THIS EVENT

The aim of this interactive workshop is to provide you with the skills critical to improving team productivity. Participants will have the opportunity to immediately put the concepts and techniques outlined into practice. The focus will be on developing participant confidence and providing techniques that help to develop a rapport with people. The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending.

DAY2

Managing - Tools for managing the people, project, processes and tasks - How to adapt your style to manage based on situation & people involved - Dealing effectively with dysfunctional conflict - How to make your meetings more effective Leading - Comparing and contrasting leadership and management - Identification of key leadership competencies and how to acquire them - Characteristics of situational, transactional and charismatic leadership - Emotional Intelligence and its impact on team performance Delegating - How to delegate effectively - Common delegation mistakes and how to avoid them - Why people dont do what they are supposed to do & what to do about it Developing - Creating and sustaining a learning organization - The self-fulfilling prophecy: how to use it to your advantage - Rotation programs - The importance of effective training and development - Best practices for coaching and mentoring employees effectively - How to create self-directed and highly motivated work teams

DAY3

Motivating - Intrinsic and extrinsic motivation - Increasing energy levels within the team - Developing managers who are also motivators not demoralizers - Enablers and roadblocks to motivation - Changing attitudes and behaviors to create a can-do work environment Evaluating - Key consideration when evaluating employee performance - How to give fair, timely and effective feedback - Formal vs. informal feedback - Using feedback to build capacity and sustain high performance levels - Balancing individual and collective performance - The difference between effort and contribution Recognizing - Recognizing the contributions of team members - Providing individual and joint rewards - Creative ways to reward performance even when budgets are tight - Providing rewards that motivate individuals for the long term Summary - Bringing it all together: Using the life-cycle approach to build and sustain excellent teams - Promoting a mindset of excellence, commitment and collaboration - Building leadership among team members and accountability for results - Developing synergies so the team accomplishes more than the individuals would accomplish alone - Identifying what your team needs most and building an action plan

WHO SHOULD ATTEND

Directors, General Managers Department heads Managers Supervisors & Team leaders Front line staff HR personnel Staff preparing for management and leadership roles

COURSE SCHEDULE
8.00 8.30 10.10 - 10.30 12.00 - 13.00 14.40 - 15.00 16.00 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day

10 KEY TECHNIQUES TO IMPROVE TEAM PRODUCTIVITY

REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7772

10 - 12 MARCH 2013 RADISSON DUBAI DEIRA CREEK UNITED ARAB EMIRATES

Mobile: +6016 3326 360 Email: kris@360bsi.com

DELEGATES
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IN-HOUSE TRAINING
360 BSI is passionate about providing strategic programs and high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.

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Hotel Contact Details:

For Room Reservation, contact for 360BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE

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General Information:
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Closing date for registration is 3rd March 2013. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

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Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you.

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FEES

PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 BSI (M) Sdn Bhd HSBC Bank Malaysia Berhad Bukit Bintang Branch, Kuala Lumpur, Malaysia Account No: 203-371059-725 Swift No: HBMBMYKL All payments must be received prior to the event date

USD 2,695 per delegate USD 2,495 per delegate - register before 22-FEB-2013 USD 6,600 - Special for Group of 3
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

www.360bsi.com