Data Center Operations Once considered the showcase of IT, datacenters are now perceived as operational boat anchors

considered a purgatory by IT professionals and a CAPEX money pit by the CFO and finance. The recent economic downturn and ensuing recession are to blame for this. In an effort to cut costs anywhere, executive management eventually turned their sights to IT and the glass house and told the CIO to find a more cost effective approach to support the business. In this regard, outsourcing has been a logical alternative. iGate/Patni offers traditional professional services such as those depicted along with mature processes and methodologies that leverage its global delivery model to both drive down support costs for its customers while delivering against SLAs.

Click here to view enlarged image. Today, we deliver these services in the context of a consulting engagement which take clients through an assessment exercise designed to align IT operations with business requirements that results is a more holistic view of IT resources. These are then further optimized using state of the art transformation approaches such as cloud computing, virtualization, legacy modernization and master data management which delivers resources on demand at significantly lower costs which for some customers can reach as high as 70% depending on the size of their data center and assets involved. Server Management

Server monitoring and reporting covers all operational parameters done onsite or remotely with tools that provide utilization, performance availability reports. and

Administration and troubleshooting of servers/ services includes all aspects of relevant ITIL processes Install/ upgrade/ patching of servers covering a broad range of operating systems includes full system backup after an initial installation Server security & hardening - highly customized capabilities, updated as threats evolve to ensure that critical resources have up-to-date patches and are able to defend against known vulnerabilities

Backup, recovery and job scheduling this includes full, incremental or cumulative approaches covering clients, servers and storage units.

Network Management

Network Monitoring and Reporting goes beyond 24x7 monitoring to include proactive problem identification and resolution of an enterprise IT environment, snapshots. historical trend information and up-to-date performance

Administration and troubleshooting of devices & services - Automated procedures and analytics identify and fix potential problems before performance is affected.

Install/

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patching

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administrative services such as adds, moves and changes Network security and hardening - approaches include the use of the latest standard IPS/IDS devices to monitor all network end points Configuration and backup management including service restoration, image maintenance and rollbacks. Storage Management

All listed capabilities support a range of deployment models including RAID, SAN, Virtualization and cloud.

Storage monitoring and reporting covers all operational parameters done onsite or remotely with tools that provide utilization, performance availability of all storage resources. and

Administration and troubleshooting - includes automated operations and analytics based on thresholds and triggered events Install/ upgrade/ patching - including all associated administrative services such as adds, moves and changes Security & hardening - covers the removal of vulnerable and unnecessary services, patching security holes, and securing access controls. Configuration and backup management including cloud based and deduplication approaches.

Mahindra Satyams End-User Computing Services include Service Desk, Desktop Management, Mobile Device Management and Collaboration tools including e-mail Messaging and Instant Messaging. With significant investment in voice infrastructure, Mahindra Satyam is capable of delivering cost-effective Service Desk leveraging its Global Delivery Centers. Innovative solutions such asHosted Virtual Desktop Services offer customers a unique value proposition. Our End-User Computing services include:

Plan (Consult) o Assessment Services Assessment Services Desktop Optimization Service Desk Optimization

Advisory Services Desktop Virtualization Unified Communications

Build (Design & Implement )

Solutions

Windows Migration Microsoft Exchange 2010 Active Directory Asset Management Enterprise Mobility Virtual Desktop Collaboration / SharePoint Instant Messaging Unified Communication

Platform Services Platform Integration Services Platform Upgrades

Run (Managed Services) o Remote Infrastructure Management Service Desk Desktop Management Asset Management Application Packaging Mobile Device Management Messaging Unified Communications Directory Services

Database Services Mahindra Satyam provides endto-end database support services supported by its unique RightSourcingTM and Global Delivery Models. Leveraging proven expertise in cutting-edge technologies assimilated for over a decade, we deliverDatabase Services and solutions of the highest quality, adhering to the Service Level Agreements (SLAs) of the customers.

We have dedicated Centers of Excellence across Oracle, Teradata, Microsoft SQL Server, Sybase and DB2/UDB technologies. Our Database Practice has already designed solutions and demonstrated experience on emerging technologies including EXADATA V2 and Netezza.

We have vast expertise and experience in supporting multiple operating systems (Windows/ UNIX/ Linux/ Solaris), storage technologies (HP, IBM, NetApp, EMC etc), Cross-platform Migration, Data Modeling and Data Warehousing. Our Database Consulting Services include Database Product Evaluation & Recommendation, Performance Tuning, Capacity Planning, Database Sizing, Database Designing, Audit Trail and high-end Database Security implementation. We leverage strategic partnership with major product vendors including Oracle, Microsoft, IBM, Sybase, Ingres, and Stratavia for:

Benchmarking, new technology analysis, solution building & proofofconcepts Codevelopment of new solutions & process integration Access to partner solutions training labs for early adaptor program

We have the competence to scale up the service delivery capacity to meet the growing demand. Our ability to ensure system uptime, performance and security with proven methodology and best practices, help make a positive difference to our global customers. Database Service Offerings Our Database Practice offers a wide array of services and solutions that cover the entire spectrum of our clients

database-related requirements spread across the entire database lifecycle. We leverage our expertise and experience to ensure optimization of our clients database environment irrespective of the stage of lifecycle the Database environment is in.

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Database Support Services Mahindra Satyam provides varied levels of DBA Support services to meet this need through the Web, e-mail, telephone or a dedicated engineer for:

Planning, design, implementation, support for all database technologies Supporting mission critical databases with committed SLA Database support on various platforms and integrated solutions such as clustering, third party file system

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Our Database Support Services ecosystem comprises:

Thought leadership and domain expertise Operational best practices assimilated from demonstrated delivery experience CoE-led solution platform across legacy and cutting-edge technologies Certified database professionals Six Sigma-based knowledge transition methodology including reusable tools & templates Comprehensive business and operational risk management RightSourcingTM Model: Established processes for onshorenear-shore offshore model ITIL v3.0-based operational procedures Timetested continuous improvement and service level improvisation methodologies Established quality practices and balance score card mechanism to analyze and improve project health Value creation resulting out of service automation and productivity improvement tools

Key Customer Engagements

Comprehensive database support services for a Fortune 500 automobile major. The customers database environment comprises 5,000+ heterogeneous OLTP databases across Microsoft SQL Server 7/2000/2005, Sybase 12.5, DB2 UDB 7/8.x/9.x, Oracle 8i/9i/10g, IMS, Adabas, Essbase and DB2 Mainframe. 100+ DBA Associates providing complete SQL Server database support services for the worlds largest Software Product Development Company. The services includes Server Building, Upgrade of production environment from lower version of SQL Server to an higher version (SQL Server 2000 to 2005 and 2005 to 2008), configuration of HA options including Log Shipping, Replication, Mirroring and Clustering, Performance tuning, IIS support etc. Supporting one of the worlds largest Data Warehouses for the Financial Unit of Fortune 50 global conglomerate

Enterprise Computing Services Enterprise Computing Services include technologies and services that are typically hosted in Enterprise Data Centers such as server, mainframe, storage, backup, archiving, database, web/app servers and other related technologies. We offer a complete suite of services in Enterprise Computing covering the entire lifecycle of Plan (Consult), Build (Design & Implement), Run (Managed Services) and Monitor (Assess & Report). We also offer Managed Hosting Services from our data centers in North America, Europe and Asia where computing resources are provided on a utility model.

Our Enterprise Computing services include:

Plan (Consult) o Assessment Services Data Center Optimization Commodity Computing Cloud Assessment

Advisory Services Architecture Planning Technical Remediation Product Evaluation

Build (Design & Implement ) o Solutions Data Center Consolidation Server Virtualization Storage Optimization Database Consolidation Commodity Solutions Private Cloud Platform Disaster Recovery

Platform Services Platform Integration Services Platform Upgrades

Run (Managed Services) o Remote Infrastructure Management Data Center Management Server Management Storage Management Backup/Arch Management Web Server Management Database Management Mainframe Operations Managed Hosted Services o Dedicated Infrastructure o Cloud Infrastructure

Enterprise Networking
Mahindra Satyams Enterprise Networking Services cover all data, voice and video networking services. With extensive experience in networking services, we offer enterprise customers the ability to monitor and manage all network and voice elements from our 24x7 global network operations center in a truly global delivery model.

Plan (Consulting) o Assessment Services WAN Optimization Telephony Optimization Build (Design & Implement ) o Solutions Enterprise Network Setup WAN Optimization IP Telephony Video Conferencing Video Distribution Wireless Run (Managed Services) o Managed Network Services WAN Networks Remote Site LANs Wireless LANs VPN Gateways Data Center Network IP Telephony Audio & Video Conferencing

Enterprise Security
Mahindra Satyam offers a complete suite of Enterprise Security Services. Our Consulting Services cover vulnerability assessment and penetration testing for network and application security providing security assessment capabilities to enterprise customers. In addition, we offer value-added services such as AntiFraud & Transaction Monitoring, which is becoming increasingly important for enterprise customers dealing with real-time payment processing. Our global 24x7 Security Operations Center provides remote enterprise security monitoring and security incident handling capabilities with a team of specialized security analysts managing firewalls, IDS/IPS, threat management and other security systems.

Plan (Consulting)

Assessment Services

Governance, Risk & Compliance Application Security Network Security BCP & DR

Build (Design & Implement )

Solutions

IAM Solutions PKI Solutions Content Protection Data Leak Prevention Anti Fraud & Transaction Monitoring Data Masking & Data Encryption

Implementation Services

Perimeter Security End Point Security

Run (Managed Services)

Managed Security Services Firewall VPN IDS/IPS Anti-Virus Anti-Spam Web Content Filtering PKI / Certificate Server Identity & Access Management Vulnerability Patch Management Security Operations Center

Enterprise Management
Mahindra Satyams offers consulting, implementation and management for all infrastructure applications including Enterprise Systems Managementand IT Service Management systems. These systems are critical for the day-to-day IT operations of Enterprise Customers and Mahindra Satyam has developed capabilities to support all the leading vendor solutions in this domain including, CA, BMC, HP, IBM and Microsoft.

We strongly believe the future of efficient IT operations is dependent on a strong service automation platform and the ability to provide customers with an end-to-end service view. We have invested in a Service Automation Platform and a Service Performance Management Platform to take our enterprise customers to a new level of service management. Our services in Enterprise Management include:

Plan (Consulting)

Assessment Services

ITIL Maturity Operations Performance Business Services Management

Build(Design & Implement )

Solutions

Service Desk & ITIL Processes Monitoring & Event Management End User Performance Management Business Performance Management Application Performance Management Service Reporting Portal Process Automation

Run (Managed Services) o Remote Service Management

IT Service Management Enterprise System Management

Service Offerings

Unified Service Management Platform (USMP)

Unified Service Management Platform (USMP) is Mahindra Satyams next generation managed services platform that has been developed to meet the scalability, complexity and service performance requirements of enterprise IT services. USMP combines ITIL service process management, service performance management, system management and IT operations process management with an automation framework that helps in offering an enhanced IT service management experience and visible business benefit. USMP offers following benefits:

Workspace as a Service (WaaS) Database Services Enterprise Computing End-User Computing Enterprise Networking Enterprise Security Enterprise Management Unified Service Management Platform(USMP)

Risk reduction (eliminating human errors) by process and task automation Enhanced Service continuity in spite of changes in People, Process, Technology (Time) Measurement at Process & Task level Minimize cycle time by minimizing wastage of effort and absolute effort Modular architecture to enable incremental improvement in service maturity Macro / Micro level process definition capability for enhanced regulatory / quality compliance (E.g. ISO 20K, 27K) Capable of providing seamless Shared Support Services (across multiple customers Co-existence with Enterprise Tools: The platform is designed to co-exist with enterprise tools to compliment functionalities while enabling

customers to get the best out of their investment