ACKNOWLEDGEMENTS The Community Management Institute (CMI) gratefully acknowledge the support of: the Australian Aid for

International Development (AusAID) that financed the Citizen Friendly Police Training In Region I; the KaSaMa 2011 Call For Project Proposals Secretariat coordinated by Ateneo School of Government and Caucus of Development NGO Networks; the coaches and PNP participants to the Trainers Training held at the Benedictine Retreat House , Rosario, La Union for the initial draft of the handbook; the PNP participants from the four provincial stations: Ilocos Norte, Ilocos Sur, La Union and Pangasinan who gave comments on the four modules for its refinement; the partner agencies: PNP Region I Office, Department of Interior & Local Government, Commission on Human Rights, Commission on Higher Education, St. John Bosco of Northern Philippines, and GMA Balitang Amianan for their participation, contribution and support; and finally , to the PNP La Union Team of Facilitators for their untiring facilitation in the making of this handbook.