DOLPHIN

Telephone: Facsimile: +65 6222 1849 +65 6221 1849

CLAIMS SERVICES (SINGAPORE) PTE LTD

Biz Reg No. 200306780K

101 Cecil Street #17-08, Tong Eng Building, Singapore 069533

www.dolphinwww.dolphin-maritime.com claims@dolphin-claims.com.sg E-mail: claims@dolphin-claims.com.sg

GUIDELINES FOR CLAIMANTS

Although there may be an insurance policy to cover any loss or damage to your shipment, you must still act as if you are not insured and take all necessary steps to protect the insurers interests, as below. Please review your insurance policy document closely, in particular, the section headed Documentation of claims and /or Procedure to Follow in the Event of Loss or Damage section. Assureds and/or Consignees are obliged to comply with any printed instructions contained in the Insurance Policy or Certificate. Note : Failure to comply could possibly prejudice your claim against the insurers.
In order to bring a claim under the policy, you must : Prove the loss or damage Prove such loss occurred during the course of the policy coverage Provide evidence which shows the cause of the loss is payable under the policy A. You and/or your agents should : Retain all packaging materials for inspection purposes Take photographs (with the date the photographs are taken imprinted on them) Take all necessary actions to minimize the loss

B. Ensure that all rights against carriers, forwarders and other third parties are safeguarded e.g. do not issue a clean receipt when it is clear that there is some damage to the cargo.

C. Inform the carriers and/or relevant third parties immediately either by email or by fax that: The consignment arrived short or in a damaged condition (a sample notice is attached), You are holding them liable for the loss Inviting these other parties to attend a joint survey with your surveyor. (Please note that for shipments that came in by air, this notice must be filed within 14 days of the arrival of the flight. For all other shipments, notice must be filed within 7 days of the arrival of the vessel/inland conveyance.)

D. Ensure that you provide us with the following documents: Original Insurance Policy Original Bill of Lading Commercial Invoice

London Head Office:

DOLPHIN MARITIME & AVIATION SERVICES LIMITED

Dolphin House, 12 Beaumont Gate, Radlett WD7 7AR, United Kingdom Telephone: +44 (0)20 8954 8800 Facsimile: +44 (0)20 8954 8844

Packing List Copy of your written Notice of Loss to the carriers and/or other relevant third parties (please refer to the sample attached) Delivery Receipts Outturn Reports Tally Sheets Equipment Interchange Receipt/container delivery receipt (if cargo is containerized) Colour photographs of the damages taken by you (please ensure that the correct date is stamped on the photographs) Detailed breakdown of claim amount Any additional documents proving the loss

E. Time Bar Please note that there is a time bar for commencing proceedings against the Carriers:a) Under the terms of the bill of lading, the time bar can be 9 months or 12 months from the date of discharge of the goods from the vessel, depending on whether the bill of lading is issued by a freight forwarder or an ocean carrier. In the event of any delays, howsoever caused, in the settlement of your claim, it is your responsibility to obtain an extension of the time bar date from the carriers in writing. If such extension is not forthcoming, prior to the time bar date, it is your responsibility to commence legal proceedings to protect time. b) Under the terms of the airway bill, the time bar is 2 years from the date of discharge of the goods from the plane. In the event of any delays, howsoevercaused, in the settlement of your claim, it is your responsibility to commence legal proceedings to protect time.