Programa 5S

FACULDADE ATENAS MARANHENSE - FAMA
COORDENAO DE ADMINISTRAO
CURSO DE ADMINISTRAO
PROFESSOR: GERISVAL ALVES PESSOA
Programa 5S
Gerisval Alves Pessoa
So Lus
Julho de 2008
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SUMRIO
INTRODUO
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OBJETIVO
PROGRAMA DO CURSO
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TRANSPARNCIAS DO CURSO
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EXERCCIOS
EXERCCIO No 1 - DINMICA DOS NMEROS
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EXERCCIO No 2 - PRATICANDO A AVALIAO DO 5S
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TPICOS SELECIONADOS
REFERNCIAS
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INTRODUO
com satisfao que apresentamos o Mdulo sobre o Programa 5S.
um programa de educao e treinamento, que busca a Qualidade Total de uma
maneira mais
simples ao mesmo tempo revolucionria, atravs da prtica de aes de
melhorias
contnuas no ambiente de trabalho e no gerenciamento da rotina diria.
Simplicidade o melhor termo para nos referir ao 5S, porque uma
ferramenta para
ser utilizada de forma eficaz em todas as tarefas que voc desempenha ou
venha desempenhar no seu dia-a-dia.
Esperamos que este Mdulo, ajude de forma prtica a tornar os seus
procedimentos
de trabalho mais simples, mais fceis, melhores, mais baratos mais
seguros, mais
rpidos e mais limpos.
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OBJETIVO
Capacitar os alunos prtica do Programa 5S.
PROGRAMA
*0
Compreendendo os 5S
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Resultados esperados com o Programa 5S
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Desenvolvimento progressivo do Programa 5S
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Tornar-se mais leve atravs do Senso de Utilizao - Seiri
*4
de
Aumentar a segurana no trabalho e a eficincia operacional com o Senso
*5
Ordenao - Seiton
Exerccio de fixao de conceitos
*6
Conservar sempre limpo o local de trabalho com o Senso de Limpeza Seiso
*7
Ter sade fsica e mental com o Senso de Sade - Seiketsu
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Adquirir bons hbitos com o Senso de Autodisciplina - Shitsuke
*9
Instrues para a Prtica do Programa 5S
*10
Sistema de Avaliao do Programa 5S
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Exerccio de avaliao do 5S
Compreendendo os 5S
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Recurso fundamental para o GQT

Busca mudana comportamental
Usar as mos para agir
Cabea para pensar
Corao para sentir
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CONCEITO DE
5S
a derivao das palavras de origem

Japonesa adaptadas para o Portugus que
busca a mudana no comportamento e
nos hbitos das pessoas.
ESTAS PALAVRAS SO:
JAPONS
5S-01-0
SEIRI
SEITON
SEISOU
SEIKETSU
SHITSUKE
PORTUGUS
SENSO DE UTILIZAO
SENSO DE ORDENAO
SENSO DE LIMPEZA
SENSO DE SADE
SENSO DE AUTO-DISCIPLINA
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PARA QUE SERVE O PROGRAMA 5S?

PARA PROMOVER O BEM ESTAR DO HOMEM
PARA A MELHORAR A QUALIDADE DE VIDA
PARA PREVENIR ACIDENTES
PARA AUMENTAR A PRODUTIVIDADE
PARA MELHORAR O MORAL DOS EMPREGADOS
PARA MELHORAR O AMBIENTE DE TRABALHO
PARA MUDAR DE COMPORTAMENTOS E HBITOS
PARA INCENTIVAR A CRIATIVIDADE
PARA PREVENIR QUEBRAS
PARA ELIMINAR DESPERDCIOS
PARA DESENVOLVER ELEMENTOS BSICOS DO GQT
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Resultados Esperados com

o Programa 5S
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RESULTADOS DOS 5S
Procedimentos
de Trabalho
Beneficiados
Empregados
Cliente (Produto)
Mais fceis
Mais seguros
Mais simples
Mais rpidos
Mais limpos
Melhores
Mais baratos
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Desenvolvimento
Progressivo do Programa 5S
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DESENVOLVIMENTO PROGRESSIVO DO
PROGRAMA 5S
SOBREVIVNCIA
SATISFAO DO
CONSUMIDOR
PRODUTO/SERVIO COM
QUALIDADE COMPETITIVA
UTILIZAO
ORDENAO
LOCAL DE TRABALHO
BONITO E EFICIENTE COM
5S IMPLEMENTADO
SADE
LIMPEZA
SENSO DE AUTO DISCIPLINA
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Tornar-se mais leve atravs

do Senso de Utilizao Seiri
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O que o Senso de Utilizao

Seiri?
identificar os itens e materiais necessrios e
desnecessrios de cada posto de trabalho, isto ,
manter no local de trabalho apenas o que o
empregado realmente precisa e usa.
Notas:
Saber utilizar , antes de mais nada, saber arrumar, separando o que
til do que no til.
Este Senso o ponto inicial do Programa 5S; ter o senso, a
percepo de saber o que essencial estar presente no posto de
trabalho.
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COMO PROMOVER O SENSO DE

UTILIZAO (I)
DAR UM FIM AOS MATERIAIS DESNECESSRIOS - REALIZANDO A
OPERAO DE DESCARTE
NO DEIXAR E NO ACUMULAR MATERIAIS QUE NO SO
UTILIZADOS
COMPRAR SOMENTE MATERIAIS PARA SEREM UTILIZADOS
IMEDIATAMENTE
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UTILIZAO (II)
IDENTIFICAO
IDENTIFICAOGERAL
GERAL
DOS
DOSPROBLEMAS
PROBLEMAS
(SHAKE
(SHAKEDOWN
DOWNGERAL)
GERAL)
IDENTIFICAO
IDENTIFICAOPARCIAL
PARCIAL
DOS
DOSPROBLEMAS
PROBLEMAS
(SHAKE
(SHAKEDOWN
DOWNPARCIAL)
PARCIAL)
(OU)
PESQUISA
PESQUISAQUANTO
QUANTO
FREQNCIA
FREQNCIADE
DEUSO
USODOS
DOS
ITENS
ITENSE/E/OU
OUMATERIAIS
MATERIAIS
IDENTIFICAO DOS
ITENS E/ OU MATERIAIS
SUCATA
SUCATA
REFUGO
REFUGO
REPARVEL
REPARVEL
NO
NO
DESCARTE
DESCARTE
SERVIVEL
SERVIVEL
SIM
SIM
ORDENAO
ORDENAO
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BENEFCIOS DO SENSO DE UTILIZAO
LIBERAO DE ESPAO
DESCARTE DE FERRAMENTAS, ARMRIOS, SOBRESSALENTES,

DADOS, ETC.
ELIMINAO DE PERDA DE TEMPO
DIMINUIO DE ACIDENTES
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DICAS IMPORTANTES SOBRE O SENSO

DE UTILIZAO
JUST-IN-TIME (MINIMIZAR ESTOQUE) DECORRENTE DO SENSO DE UTILIZAO
GUARDAR COISAS DESNECESSRIAS ONERA A EMPRESA. QUESTIONE SEMPRE USANDO O 5W1H
SEMPRE BLOQUEI AS CAUSAS QUE LEVAM A ESTOQUE OU DESARRUMAO
TOME CUIDADO PARA NO DESCARTAR O QUE VOC PRECISA
ANTES DE INICIAR A EXECUO DESTE SENSO, PLANEJE COM AS REAS DE TRANSPORTE,
ALMOXARIFADO E OUTRAS QUE SO SEUS CLIENTES OU FORNECEDORES
MEA OS RESULTADOS DECORRENTES DA PRTICA DESTE SENSO
PARA EXECUTAR ESTE SENSO MUITO IMPORTANTE RACIOCINAR TOME CUIDADO PARA NO
ERRAR
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Aumentar a segurana no
trabalho e a eficincia
operacional com o Senso
de Ordenao - Seiton
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O que o Senso de Ordenao

Seiton?
determinar o local para se encontrar com
facilidade algum documento, material, objeto ou
equipamento.
deixar os materiais a serem utilizados
sempre disponveis, sem precisar procur-los.
Nota:
Ordenar a conseqncia natural de arrumar aquilo que se utiliza:
preciso organizar, ordenar o que ficou aps a aplicao do Senso de
Utilizao.
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ORDENAO
DEMARQUE AS REAS DE CIRCULAO
DETERMINE O LOCAL ONDE CADA MATERIAL DEVE SER
COLOCADO
DETERMINE COMO OS MATERIAIS, FERRAMENTAS,
RELATRIOS, DOCUMENTOS, ETC, DEVEM SER COLOCADOS
DETERMINE A QUANTIDADE DE MATERIAIS, FERRAMENTAS,
ETC, A SEREM COLOCADOS
POSSIBILITE A VISUALIZAO DOS MATERIAIS,
FERRAMENTAS, ETC.
UTILIZE A COMUNICAO VISUAL PARA FACILITAR GUARDAR
OU ESTOCAR ALGUM ITEM
PROCURE NO DEIXAR OS CABOS DOS TERMINAIS MUITOS EXPOSTOS
PADRONIZE A NOMENCLATURA
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BENEFCIOS DO SENSO DE
ORDENAO
RAPIDEZ E FACILIDADE NA BUSCA DE DOCUMENTOS E

OBJETOS
CONTROLE SOBRE O QUE CADA UM USA
DIMINUIO DE ACIDENTES
FACILIDADE DE COMUNICAO
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DE ORDENAO
CONCEITO DE QUE UM O MELHOR

PARA EXECUTAR ESTE SENSO MUITO IMPORTANTE
RACIOCINAR. TOME CUIDADO PARA NO ERRAR.
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Conservar sempre limpo o

local de trabalho com o
Senso de Limpeza - Seiso
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O que o Senso de Limpeza

Seiso?
deixar tudo limpo, com o cuidado de no
estar varrendo s por varrer, espanando s por
espanar.
conservar sempre limpo a ambinete de
trabalho e os equipamentos.
Nota:
Limpar tambm, no forar (um equipamento ou uma mquina
fora de suas especificaes), no desperdiar (no colocar matriaprima alm do necessrio), no variar (controlar com rigor os itens
de controle, por exemplo visando a qualidade do produto)
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COMO PROMOVER O SENSO DE LIMPEZA

LIMPAR TUDO: PISO, JANELAS, PAREDES, TETOS, ARQUIVOS, ARMRIOS,
MESAS, CADEIRAS, ETC.
NO SUJAR E A LIMPEZA DEVE SER FEITA POR QUEM SUJOU
NO LEVANTAR E NO ESPALHAR O P
SEMPRE OLHAR PARA CIMA DOS LUGARES E NOS CANTOS ONDE A
SUJEIRA SE ACUMULA
NO DERRAMAR E NO PROVOCAR VAZAMENTO DE GUA, LEO,
MATERIAL, ETC.
LIMPAR EQUIPAMENTOS E FERRAMENTAS APS O USO
INSPECIONE AS FERRAMENTAS, EQUIPAMENTOS E MQUINAS APS O
USO. SE NECESSRIO, PROVIDENCIE REVISES
NO PRODUZIR LIXO
PROCURAR REAPROVEITAR E RECICLAR MATERIAIS
PRATICAR A ARRUMAO DEPOIS DE ECXECUTADO O TRABALHO
DEFINIR CLARAMENTE AS REAS DE RESPONSABILIDADE PELA LIMPEZA
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BENEFCIOS DO SENSO DE LIMPEZA

PURIFICAO DOS POSTOS DE TRABALHO
SATISFAO DOS EMPREGADOS
MAIOR CONTROLE SOBRE EQUIPAMENTOS, FERRAMENTAS

E MQUINAS
ELIMINAO DE DESPERDCIOS
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DICAS IMPORTANTES PARA O SENSO

DE LIMPEZA
MAIS IMPORTANTE QUE LIMPAR NO SUJAR

LIMPEZA DEVE SER CONSIDERADA COMO SINNIMO DE
INSPEO
INTRODUZA 5 MINUTOS DE
TODOS OS DIAS
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Ter sade fsica e mental

com o Senso de Sade Seiketsu
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O que o Senso de Sade

Seiketsu?
verificar se o pensamento, se o esprito do
programa esta implantado, isto , checar e
aprimorar o resultado parcial do 5S em toda a
Empresa at esta quarta etapa do processo.
ter sade fsica e mental.
Nota:
necessria a existncia de um clima bom de trabalho, com
conforto, segurana e relaes saudveis em todas as reas da
Empresa para que o 5S possa ser plenamente desenvolvido.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
COMO PROMOVER O SENSO DE SADE
O CORPO DEVE ESTAR LIMPO E COM ROUPA LIMPA

MELHORIA DAS INSTALAES SANITRIAS
LIMPEZA DAS INSTALAES SANITRIAS
INSTALAES PARA DESCANSO
PRTICA DE GINSTICA NOS POSTOS DE TRABALHO
ORIENTAR A MANTEREM E MELHORAREM OS PROCEDIMENTOS
OPERACIONAIS
ORIENTAR TODOS OS EMPREGADOS A CUMPRIREM E MELHORAREM
OS PROCEDIMENTOS DE SEGURANA
ORIENTAR TODOS A MANTEREM E MELHORAREM AS REAS
COMUNS: REFEITRIOS, BANHEIROS, SALA DE DECANSO, ETC.
MANTER ATITUDES TRANSPARENTES
CONSTRUIR INSTALAES DESTINADAS AO LAZER
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
ALGUNS ELEMENTOS PARA VERIFICAR

A PRTICA DO SENSO DE SADE
VISIBILIDADE
VIBRAO
ILUMINAO
TEMPERATURA
MATERIAIS TXICOS,
COMBUSTVEIS E VOLTEIS
E MATERIAL RADIOATIVO
PERIGOSO
P/ POEIRA
CORREDORES E PASSAGENS
ELETRICIDADE ESTTICA
POSTO DE TRABALHO
PROTEO ACSTICA
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

DE SADE
FUNDAMENTAL QUE OS
EMPREGADOS ENTENDAM QUE A
HIGIENE FSICA E MENTAL
PARA SEU PRPRIO BEM -ESTAR
O PODER DA COMUNICAO
VISUAL DEVE SER BASTANTE
EXPLORADO
NOTAS: _____________________________________________________________________
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34
Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
Adquirir bons hbitos com

o Senso de Autodisciplina
Shitsuke
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
O que o Senso de Autodisciplina

Shitsuke?
ter os empregados habituados a cumprir os

procedimentos operacionais , tica e padres
estabelecidos pela Empresa.
adquirir bons hbitos.
Nota:
A autodisciplina requer constante aperfeioamento: se est bem,

pode ficar ainda melhor. Este ltimo S o mais complexo de
todos, porque o momento em que os empregados j devem executar
as tarefas com hbito, sem contudo, acharem que est funcionando
perfeitamente ou que no h mais o que evoluir.
preciso antes de mais nada, poder praticar naturalmente os
primeiros 4S.
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

AUTO-DISCIPLINA
CUMPRA OS REGULAMENTOS E PADRES DA EMPRESA
CUMPRA OS PROCEDIMENTOS OPERACIONAIS
HONRE OS COMPROMISSOS
UTILIZE PROCEDIMENTOS COM LINGUAGEM SIMPLES
EM CASO DE NO CUMPRIMENTO DESCUBRA A CAUSA DO COMPORTAMENTO
INADEQUADO
ADQUIRA BOAS MANEIRAS
PRATIQUE SEMPRE A ARRUMAO DEPOIS DE EXECUTADO O TRABALHO
CHAMAR ATENO MUTUAMENTE
OTIMIZAR A COMUNICAO VISUAL
LEMBRAR QUE S EXISTE DEDICAO E AFINCO QUANDO AS PESSOAS SE
COMPROMETEM COM AQUILO QUE ESTO FAZENDO
NOTAS: _____________________________________________________________________
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37
Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
BENEFCIOS DO SENSO DE
AUTO-DISCIPLINA
CUMPRIMENTO DOS PROCEDIMENTOS OPERACIONAIS
CONSTANTE AUTO-ANLISE E BUSCA DE APERFEIOAMENTO DOS
EMPREGADOS
CONSCIENTIZAO DA ADMINISTRAO PARTICIPATIVA
MELHOR ENTROSAMENTO ENTRE EMPREGADOS E GERENTES
CONFIRMAO/ REAVALIAO DOS VALORES DA EMPRESA
INCENTIVO CAPACIDADE CRIATIVA DOS EMPREGADOS
NOTAS: _____________________________________________________________________
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38
Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

DE AUTO-DISCIPLINA
O EMPREGADO ATUAL BEM INFORMADO, PORTANTO PRECISA

SABER PORQU EST FAZENDO UM DETERMINADO SERVIO
O ELOGIO E O RECONHECIMENTO SO FORMAS DE INCENTIVO E
MOTIVAO AOS EMPREGADOS
O ELOGIO E O RECONHECIMENTO LEVAM MOTIVAO E A
REPETIO LEVA AO HBITO
CUMPRIMENTO DE HORRIO DEMONSTRA O SENSO DE AUTODISCIPLINA
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
INSTRUES PARA A PRTICA DO

PROGRAMA 5S
PROCEDIMENTOS INICIAIS
Cadastrar e identificar inicialmente todos os postos de trabalho e reas
coletivas relacionadas com cada uma das funes da gerncia, definindo

formalmente os responsveis, pelos mesmos, mantendo a relao sempre
atualizada.
Resgatar ou definir padres mnimos para implantao do 5S.
LEVANTAR E SOLUCIONAR OS PROBLEMAS INICIAIS DE 5S

Fazer auto-avaliao dos 3S iniciais, em conjunto com os responsveis
pelos postos e reas coletivas. Relacionar os pontos que devem ser
melhorados.
Elaborar plano de ao (5W2H), em conjunto com os responsveis pelos

postos e reas coletivas.
Executar/acompanhar a implementao do plano de ao traado.

NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
SISTEMA DE AVALIAO DO
PROGRAMA 5S
AUTO-AVALIAO
AVALIAO DE GERNCIA DA QUALIDADE TOTAL

AVALIAO DA ALTA ADMINISTRAO
NOTAS: _____________________________________________________________________
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
EXERCCIOS
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
EXERCCIO No 1 - A DINMICA DOS NMEROS

- OBJETIVO
Demonstrar a importncia da prtica do Senso de Ordenao.
- MTODO 1
No quadro1 abaixo, encontre os nmeros de 1 a 54, identificando
visualmente cada
um deles. Marque o tempo gasto para executar essa tarefa.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
Quadro 1
37
46
38
29
2 11
13 41
0
44 31
5
32
49
30
21 9
3
12
48
426
51
20
15 2
4
19 28
47 23
10
34
33
22 14 50
44
3
6
5
3
7
7
2
43
17
54 9
521625 35
4518
8
26
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
- MTODO 2
Com a nova configurao abaixo, tente novamente encontrar os mesmos
nmeros
de 1 a 54, ainda marcando o tempo gasto para executar essa tarefa.
O que voc observou?
37
46
38
29
2 11
13 41
0
44 31
49
5
32
30
21 9
3
12
48
426
51
20
15 2
4
19 28
47 23
10
34
3
2
3
50
14
2
44
3
6
5
3
7
7
2
43
17
54 9
521625 35
4518
8
26
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
EXERCCIO No 2 - PRATICANDO A AVALIAO DO 5S

- OBJETIVO:
desenvolvimento
Identificar os pontos para melhoria na sala de e no

do curso, pontuar e propor solues de melhoria.
- MATERIAIS: - Folhas de verificao do 5S,

- Tabela diretriz para avaliao do 5S,
- Plano de ao (5W2H).
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46
Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
TPICOS SELECIONADOS
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47
Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
1 - Como iniciou o 5S?

No Japo, o 5S foi iniciado como atividade para a eliminao de
desperdcios dos
locais de trabalho. Esses desperdcios significam qualquer trabalho
desenvolvido
que no pode ser cobrado dos clientes, ou seja, todo servio que
no agrega
qualquer valor. Por exemplo, aquele tempo enorme gasto para procurar
um determinado documento ou material, no adiciona nenhum valor e no produz
tambm nenhum lucro. O transporte ou manuseio de materiais, para l e para c,
dentro de uma
fbrica no acrescenta praticamente valor algum. E tem mais, os materiais
e produtos
no-conformes estocados, sem serventia, causam at prejuzo, alm de
no agregarem qualquer valor.
2 - Formas de desperdcio.
Tempo dinheiro; voc j ouviu falar isto antes. Seria isto verdade?
Desperdiar tempo: no agrega valor ao seu trabalho, gera atraso provocando insatisfao do cliente, quer seja externo ou interno.
Derperdiar matria-prima: usar produto alm do necessrio significa mais
investimento para o mesmo resultado. E que no colocar matria-prima o suficiente pode
gerar outro desperdcio que poderia ser reparo do produto final ou perda total,
portanto porque no imaginar situaes, ferramentas e procedimentos que ajudem a
evitar desperdcios, tais como:
a - Desperdcio de recursos - muito treinamento sem desafiar as pessoas. Isto
gera
frustao e substituio do potencial produtivo, enquanto pouco treinamento
(capacitao) e muita exigncia gera " stress", favorecendo o acrscimo do nmero de
erros/
falhas, provocando baixa produtividade.
b - Desperdcio provocado pelos mtodos, manuteno e produo:
- Muita manuteno nos equipamentos pode gerar paradas desnecessrias para
realizar servios desnecessrios ou a falta de manuteno dos equipamentos,
gera quebras e paradas bruscas na produo.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
- Mtodo produtivo errado - Exemplo: matria-prima localizada longe

da mquina,
lay-out improdutivo, etc.
- Eliminar o retrabalho - procurando executar tarefas usando padres
de qualidade,
avaliando mtodo, matria-prima e a qualificao da mo-de-obra, etc.
3 - Porque o 5S?
- Bem-estar do homem: inegvel que a prtica dos 5S proporciona
uma melhor
sade fsica e mental para todos.
- Melhoria da qualidade: s se pode obter Qualidade Total em ambiente
onde os
5S esto implantados.
- Preveno de acidentes: em locais ordenados, limpos, onde os
procedimentos so
cumpridos, o risco de acidentes infinitamente menor.
- Aumento da produtividade: a qualidade trazida pelo 5S proporciona
melhorias
nos ndices de produo.
- Reduo de custos:
tambm
diminuem.
com a eliminao dos desperdcios os gastos
- Preveno quanto parada por quebras: a limpeza permite a

visualizao
antecipada dos problemas, permitindo atuao de manuteno
preventiva feito pelo
prprio operador ou pelo encarregado.
- Aprimoramento do ambiente de trabalho: os empregados vem e
percebem um
novo clima em seu posto de trabalho.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
- Melhoria do moral dos empregados: a satisfao das pessoas sempre

aumenta
com a aplicao persistente do 5S.
- Higienizao mental da empresa: ao praticar o programa de forma
ampla, a empresa constata que inmeras tecnologias gerenciais, muitas vezes at
conflitantes,
necessitam de ser repensadas.
- Desenvolvimento de elementos bsicos do GQT: no Senso de
Utilizao, esto
a estratificao e o bloqueio das causas fundamentais dos problemas; no
Senso de
Ordenao, o gerenciamento por funo e a eficincia para alcanar
metas; no
Senso de Limpeza, a inspeo como conceito bsico; no Senso de Sade,
o gerenciamento e a padronizao; e no Senso de Autodisciplina, o hbito de
cumprir
o que foi determinado.
4 - 5S integrado ao Gerenciamento da Qualidade Total.

No h dvidas que para se praticar qualquer tipo de esporte essencial,
em primeiro lugar, treinar com persistncia aos seus fundamentos, como tambm
se condicionar a cumprir as regras tticas estabelecidas.
Transferindo-se este fato para o GQT, os 5S funcionam como

os
mandamentos essenciais para se chegar Qualidade Total. Alm disso, o 5S contempla
praticamente
todos os elementos essenciais do GQT como, por exemplo, treinamento,
melhoria,
motivao, trabalho de equipe, gerenciamento, etc... Assim sendo, a boa
prtica do
5S facilita a implementao da QT. Em outras palavras, remoto o
sucesso do GQT
em uma empresa que nem consegue bons resultados do 5S.
O 5S um instrumento indispensvel para o bom gerenciamento de
negcios.
O gerenciamento de negcios, compe-se de duas frentes
marketing e
especficas:
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
produo. A rea de marketing tem por objetivo central identificar as

necessidades do
cliente e fazer com que estas necessidades fiquem refletidas nos produtos
da empresa. J a rea de produo se responsabiliza pela fabricao desses
produtos, que
tm que estar voltados para a satisfao dos clientes, atravs de
qualidade, custo e
atendimento - objetivos primordiais do GQT, que procura direcionar a
empresa no
sentido de desenvolver novos produtos e processos, buscando sempre
produtividade
e sobrevivncia a longo prazo.
No GQT, somente integrando marketing e produo possvel se obter
um produto
que realmente d ao cliente aquilo que ele realmente quer e precisa. Mas
onde, especificamente, entram os 5S neste processo? No auxlio aos meios de
produo,
integrando homens, materiais e mquinas atravs de suas propostas
diretas de organizao, padronizao e autocontrole.
A integrao do 5S com o GQT o grande alicerce para o gerenciamento
revolucionrio da rotina do trabalho dirio.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
GRFICO RADAR DA AUTO-AVALIAO/AVALIAO DA GERNCIA DE QUALIDADE

TOTAL
GERNCIA:
Funo :
SENSO DE
UTILIZAO
10,0
7,5
SENSO DE
AUTO-DISCIPLINA
5,0
10,0
7,5
SENSO DE
ORDENAO
10,0
2,5
5,0
7,5
2,5
0
0
0
0
5,0
2,5
2,5
2,5
5,0
5,0
7,5
7,5
SENSO DE SADE
10,0
10,0
SENSO DE LIMPEZA
AUTO-AVALIAO
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
CADASTRO DOS POSTOS DE TRABALHO/REAS COLETIVAS

GERNCIA: ____________________
No
DESCRIO DOS
POSTOS DE TRABALHO
E REAS COLETIVAS
FUNES
RESPONSVEL
RAMAL
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S
FOLHA DE VERIFICAO 5S - AUTO-AVALIAO/GERNCIA DE QUALIDADE

TOTAL
SENSO DE UTILIZAO
Gerncia: ______________________ Funo: ___________________________ Folha: ___/___
, DE UTILIZAO
SENSO
Sugestes de pontos a serem observados:

1. Existem itens desnecessrios ou em excesso ou sem serventia deteriorando ou com validade vencida
no posto de trabalho?
2. Existe desperdcio no posto de trabalho ?
3. Os itens (mveis, equipamentos, materiais, utenslios, acessrios, etc.) so usados de acordo com sua
verdadeira funo?
4. As informaes, arquivos, catlogos, manuais, fichas tcnicas, procedimentos, quadros de avisos, etc. esto
atualizados?
5. Existem procedimentos e prticas efetivas que visem reciclagem de resduos?
6.
7.
8.
9.
10.
Posto de trabalho
e
rea Coletiva
Conceituao
Ruim
Regular
Bom
Excelente
Pontos a melhorar
Nota
Classificao
1,0 a 5,9
6,0 a 7,9
8,0 a 8,9
9,0 a 10,0
Avaliao
Data
Nota
Avaliador
1a
2a
3a
4a
5a
Ateno:
- Se necessrio, o avaliador pode usar vrias folhas de
verificao quando a Gerncia possuir diversos postos
de trabalho e reas coletivas. Entretanto, a nota final a
ser atribuda nica: refere-se funo da Gerncia.
- O avaliador dever colocar um X na coluna AVA-
LIAO referente ao ponto a ser melhorado,

por ele detectado.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

TOTAL
SENSO DE ORDENAO
,
SENSO DE ORDENAO
1. O posto de trabalho est identificado e devidamente sinalizado?
2. Os materiais/objetos/documentos esto guardados em locais identificados?
3. A guarda/armazenamento dos itens obedecem os critrios de segurana, contribuindo para o aumento da
produtividade?
3. O sistema de arquivo permite buscar as informaes com rapidez?
3. O lay out reflete o ordenamento e segurana, contribuindo para o aumento da produtividade?
4.
5.
6.
7.
8.
Posto de trabalho
e
rea Coletiva
Conceituao
Ruim
Regular
Bom
Excelente
Pontos a melhorar
Notas
Classificao
1,0 a 5,9
6,0 a 7,9
8,0 a 8,9
9,0 a 10,0
Avaliao
Data
Nota
Avaliador
1a
2a
3a
4a
5a
Ateno:

por ele detectado.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

TOTAL
SENSO DE LIMPEZA
,
SENSO
DE LIMPEZA

1. O posto de trabalho e os respectivos recursos materiais apresentam-se limpos e conservados?
2. Existe distribuio de responsabilidade nas tarefas de limpeza e conservao?
3. Os equipamentos de proteo individual esto limpos e conservados?
2.
2.
3.
7.
8.
9.
10.
Posto de trabalho
e
rea Coletiva
Conceituao
Ruim
Regular
Bom
Excelente
Pontos a melhorar
Nota
Classificao
1,0 a 5,9
6,0 a 7,9
8,0 a 8,9
9,0 a 10,0
Avaliao
Data
Nota
Avaliador
1a
2a
3a
4a
5a
Ateno:
de trabalho as reas coletivas. Entretanto, anota final a
ser atribuda a nica: refere-se funo da Gerncia.

por ele detectado.
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Reviso: 02 17/02/03
_________________________________________________________________________________________________ GAP Programa 5S

TOTAL
SENSO DE SADE
SENSO DE SADE
1. As reas coletivas (corredores, copas, fumdromos,

etc.) refletem a prtica do 5S?
,
2. Os vesturios/uniformes usados pelos empregados/contratados esto limpos e conservados?
3. O ambiente de trabalho agradvel, no poludo (iluminao, ventilao, rudo, poeira, etc.) e respeita as
condies que favorecem o ser humano?
2. Existem procedimentos de segurana conhecidos e praticados por todos no posto de trabalho?
2. Os aspectos relativos qualidade de vida so observados (controle de sade, jornada de trabalho, lazer,
frias, etc.)?
3. Existe um bom relacionamento interpessoal, participao do empregado, sugestes, modificaes, etc.?
4.
5.
6.
7.
Posto de trabalho
e
rea Coletiva
Conceituao
Ruim
Regular
Bom
Excelente
Pontos a melhorar
Nota
Classificao
1,0 a 5,9
6,0 a 7,9
8,0 a 8,9
9,0 a 10,0
Avaliao
Data
Nota
Avaliador
1a
2a
3a
4a
5a
Ateno:

por ele detectado.
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Reviso: 02 17/02/03
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FOLHA DE VERIFICAO 5S - AUTO-AVALIAO/GERNCIA DE QUALIDADE TOTAL

SENSO DE AUTO-DISCIPLINASENSO DE AUTODISCIPLINA
,
1. As placas de sinalizao e educativas existentes so obedecidas e preservadas?

2. Os procedimentos relativos aos 4S so conhecidos e praticados como hbito?
3. Os problemas levantados na auto-avaliao foram resolvidos?
4. A pontualidade cumprida (cumprimento dos prazos, horrios de reunies, jornada de trabalho, etc.)?
5. H gerenciamento do 5S na rea (reunies, plano de ao, controle de melhorias, auto-avaliao)?
6.
7.
8.
9.
10.
Posto de trabalho
e
rea Coletiva
Conceituao
Ruim
Regular
Bom
Excelente
Pontos a melhorar
Nota
Classificao
1,0 a 5,9
6,0 a 7,9
8,0 a 8,9
9,0 a 10,0
Avaliao
Data
Nota
Avaliador
1a
2a
3a
4a
5a
Ateno:

por ele detectado.
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_________________________________________________________________________________________________ GAP Programa 5S
TABELA DE DIRETRIZES PARA AVALIAO DO 5S
APLICAO DOS
CONCEITOS/ ENFOQUE E
GRAU DE APLICAO (*)
(E) Os pontos observados,
atravs das perguntas,
mostram nenhuma ou
pouca respostas
satisfatrias.
(A) Grau de aplicao dos
conceitos se d em
nenhum ou poucos
postos de trabalho da
funo
mostraram vrias respostas
satisfatrias.
conceitos se d em vrios
postos de trabalho da
funo
mostram quase todas as
respostas satisfatrias
conceitos se d em quase
todos os postos de
trabalho da funo

mostraram todas as
respostas satisfatrias.
RESULTADOS (* *)
CONCEITO
NOTA
CERTIFICAO
Resultados relatados para

nenhuma ou poucas
tarefas
Relatadas tendncias de
melhoria em poucas
tarefas
Resultados inexistentes
ou fracos
Ruim
(R)
1,0 a 5,9
______

vrias tarefas
melhoria para vrias
tarefas
Inexistncia de
tendncias negativas para
as tarefas relatadas
Regular
( RG)
6,0 a 7,9
Bronze
Bom
(B)
8,0 a 8,9
Prata
Excelente
9,0 a 10,0
Ouro

quase todas as tarefas
melhoria para quase
todas as tarefas
Inexistncia de
Maioria das tendncias
sustentada
todas as tarefas
melhoria para todas as
___________________________________________________________________________
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_________________________________________________________________________________________________ GAP Programa 5S
(A)Grau de aplicao dos

conceitos se d em todos
postos de trabalho da funo
tarefas
(EC)
Inexistncia de
Todas as tendncias so
sustentadas
* Se houver interesse do Gerente em avaliar os postos de trabalho / reas coletivas isoladamente ele poder faz-lo.
Todavia, a
certificao ser por funo
** Referem-se a : mais rpidos mais fceis mais seguros, mais baratos, melhores, mais simples e mais limpos.
(E) =ENFOQUE
(A) = GRAU DE APLICAO
FOLHA DE VERIFICAO DA ALTA ADMINISTRAO

FUNO: _____________________________________________ GERNCIA: ___________________
No
1
2
3
4
5
6
7
8
9
10
ITENS
EC
ESTADO
B RG R
Estado da ordenao/arrumao sobre mesas e armrios/prateleiras.

Estado da arrumao em baixo das mesas e cadeiras.
Objetos de uso pessoal no permitidos.
Observado p, sujeira ou outro tipo de lixo sob ou sobre as mesas
e/ou cadeiras.
Estado da arrumao/ordenao dos papis no escritrio ou no
local de trabalho.
Limpeza dos equipamentos e maquinrios, nos quadros de avisos
e/ou paredes.
Legibilidade das informaes nos quadros de avisos e/ou paredes.
Limpeza dos corredores e passagens.
Ordenao das mesas, cadeiras, cinzeiros, ferramentas, materiais,
etc.
Impresso geral " primeira vista"?.
EC = EXCELENTE
B = BOM
RG = REGULAR
R = RUIM
RESULTADOS OBSERVADOS PELO DIRETOR OU GERENTE GERAL

(MAIS FCEIS, MAIS RPIDOS, MAIS BARATOS, MAIS SIMPLES, MELHORES, MAIS
SEGUROS):
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____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Data: ___ / ___ /____
____________________________
Assinatura
___________________________________________________________________________
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_________________________________________________________________________________________________ GAP Programa 5S
PLANO DE AO (5W2H)
O QUE
QUEM
QUANDO
ONDE
POR QUE
COMO
QUANTO
CUSTA
LISTA DE AVALIAO DO 5S - REAS INDUSTRIAIS

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_________________________________________________________________________________________________ GAP Programa 5S
Posto de Trabalho ________________________________________________________________________

Avaliado por: _________________________________________________________ Data: ___ / ___ / ___
SENSO
ITEM DE AVALIAO
No
existem
produtos
no-conformes
abandonadas no posto de trabalho.
sucatas
No h excesso de estoque de materiais.

UTILIZAO
No ferramentas desnecessrias no posto de trabalho.

As mquinas e os equipamentos fora de uso no esto no
posto de trabalho.
Os lixos so devidamente coletatos.
SUBTOTAL 1
As reas de circulao so seguras.
Existem locais definidos para armazenar cada tipo de
material.
ORDENAO
O modo de armazenar cada tipo de material est definido

A quantidade a armazenar est definida para cada material.
A visualizao dos postos de trabalho boa.
SUBTOTAL 2
O piso no est sujo.
As mquinas e os equipamentos no esto sujos.
As janelas, parede e tetos no esto sujos.
LIMPEZA
No h vazamento de leo e gua. Existem indicaes do

prazo para conserto nos locais onde existem vazamentos.
No h sujeira em volta dos dos galpes/prdios.
SUBTOTAL 3
LISTA DE AVALIAO DO 5S - REAS INDUSTRIAIS

SENSO
ITEM DE AVALIAO
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_________________________________________________________________________________________________ GAP Programa 5S
A higiene pessoal est em bom estado.

Os funcionrios esto usando roupas limpas.
SADE
O ar ambiente de trabalho no est contaminado

baixo o ndice de absentesmo (< 2%)
baixo o ndice
afastamento)
acidentes
de
trabalho
"0"
com
SUBTOTAL 4
As normas, regulamentos, procedimentos, padres so
cumpridos.
Os EPIs esto sendo utilizados.
AUTODISCIPLINA
As reunies so realizadas nos horrios previstos.

Ningum joga lixo no cho ou em local no adequado.
O ambiente de trabalho permite que se chame ateno
mutuamente.
SUBTOTAL 5
Selos:
PONTUAO
GERAL
Verde
- Pontuao acima de 100 pontos
Amarela - Pontuao de 80 a 100 pontos
Vermelha - Pontuao abaixo de 80 pontos
TOTAL
(Nota
mxima de
125
pontos)
LISTA DE AVALIAO DO 5S - REAS ADMINISTRATIVAS

Posto de Trabalho ________________________________________________________________________
Avaliado por: _________________________________________________________ Data: ___ / ___ / ___
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_________________________________________________________________________________________________ GAP Programa 5S
SENSO
ITEM DE AVALIAO
No h materiais de escritrio tais como canetas, lpis,

borrachas, clips, grampos em excesso em nvel individual.
A rea est estocando formulrios e papis em excesso.
UTILIZAO
No existem mesas, cadeiras, sofs e equipamentos de

escritrio sem uso.
Est definido o tempo de conservao(arquivo) de cada
documento.
No esto arquivados documentos obsoletos, incluindo
cartazes e avisos fixados nos quadros.
SUBTOTAL 1
As reas de circulao so bem seguras.
O lay out (disposuio das mesas individuais, mesas de
reunio e armrios) est de tal forma a facilitar o trabalho.
ORDENAO
No esto colocados objetos em cima dos armrios.

A visualizao dos postos de trabalho boa. Divisrias em
quantidade mnima necessria.
adotado um sistema de arquivo cventral de documentos,
facilitando a sua utilizao por qualquer pessoa.
SUBTOTAL 2
No h papis, clips e percevejos cados no cho.
O piso no est sujo.
LIMPEZA
As mesas, as cadeiras e os outros equipamentos de

escritrio no esto sujos.
As janelas, cortinas, venezianas, paredes e tetos esto
limpas.
No h lixo em volta do prdio.
SUBTOTAL 3
LISTA DE AVALIAO DO 5S - REAS ADMINISTRATIVAS

SENSO
ITEM DE AVALIAO
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_________________________________________________________________________________________________ GAP Programa 5S
A higiene pessoal est em bom estado e as roupas esto

limpas.
praticada a ginstica no posto de trabalho.
SADE
O ar ambiente de trabalho no est contaminado

baixo o ndice de absentesmo (< 2%) e no est
ocorrendo acidente de trabalho (completamente "0".
As plantas e as flores em vasos esto conservadas.
SUBTOTAL 4
As normas, regulamentos, procedimentos, padres so
cumpridos por todos.
O uso do telefone racional.
AUTODISCIPLINA
As reunies so realizadas nos horrios previstos.

Todos anotam sempre o destino no quadro " Onde Estou"
ao se ausentarem do posto de trabalho.
Existe sempre um substituto designado quando o titular se
ausenta do posto de trabalho.
SUBTOTAL 5
Selos:
PONTUAO
GERAL
Verde
- Pontuao acima de 100 pontos
Amarela - Pontuao de 80 a 100 pontos
Vermelha - Pontuao abaixo de 80 pontos
TOTAL
(Nota
mxima de
125
pontos)
REFERNCIAS
CAMPOS, Vicente Falconi. TQC: Controle da Qualidade Total (no estilo japons). Belo
Horizonte, FCO/EEUFMG, 1992, 220p.
CVRD. Gerenciamento da Qualidade Total Programa 5S. Mdulo III. Rio CVRD, 1992,
___________________________________________________________________________
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_________________________________________________________________________________________________ GAP Programa 5S
38p.
___. 5S Sistema de Avaliao 1995. Rio de Janeiro, CVRD, 1995, 17p.
LAPA, Reginaldo P. Praticando os 5 Sensos. Rio de Janeiro, Qualitymark Ed. , 1997, 96p.
MIYAUCHI, Ichiro. 5S. Tokyo, JUSE, 1990.
___. 5S Concept (revolutionary management). Tokyo, JUSE, 1991.
OSADA, Takashi. The 5Ss Five Keys to a Total Quality Environment. Tokyo, APO 1991,
211p.
RIBEIRO, Haroldo. 5S: A base para a Qualidade Total. Salvador, Casa da Qualidade, 1994,
115p.
SEBRAE. Programa SEBRAE DOLHO na Qualidade Guia do participante. Braslia,
SEBRAE, 1994, 59p.
SILVA, J.M. 5S: O ambiente da Qualidade. Belo Horizonte, FCO/EEUFMG, 1994, 162p.
___. 5S para praticantes. Belo Horizonte, FCO/EEUFMG, 1995, 20p.
UMEDA, Masao. As 7 chaves para o sucesso do 5S. Belo Horizonte, FCO/EEUFMG, 1997,
56p.
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Reviso: 02 17/02/03

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FACULDADE ATENAS MARANHENSE - FAMA

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

Resultados esperados com o Programa 5S

Desenvolvimento progressivo do Programa 5S

Tornar-se mais leve atravs do Senso de Utilizao - Seiri

Aumentar a segurana no trabalho e a eficincia operacional com o Senso

Ter sade fsica e mental com o Senso de Sade - Seiketsu

Adquirir bons hbitos com o Senso de Autodisciplina - Shitsuke

Instrues para a Prtica do Programa 5S

Sistema de Avaliao do Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

Recurso fundamental para o GQT

_________________________________________________________________________________________________ GAP Programa 5S

a derivao das palavras de origem

_________________________________________________________________________________________________ GAP Programa 5S

PARA QUE SERVE O PROGRAMA 5S?

_________________________________________________________________________________________________ GAP Programa 5S

Resultados Esperados com

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

Tornar-se mais leve atravs

_________________________________________________________________________________________________ GAP Programa 5S

O que o Senso de Utilizao

_________________________________________________________________________________________________ GAP Programa 5S

COMO PROMOVER O SENSO DE

_________________________________________________________________________________________________ GAP Programa 5S

COMO PROMOVER O SENSO DE

_________________________________________________________________________________________________ GAP Programa 5S

BENEFCIOS DO SENSO DE UTILIZAO

DESCARTE DE FERRAMENTAS, ARMRIOS, SOBRESSALENTES,

ELIMINAO DE PERDA DE TEMPO

_________________________________________________________________________________________________ GAP Programa 5S

DICAS IMPORTANTES SOBRE O SENSO

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

O que o Senso de Ordenao

_________________________________________________________________________________________________ GAP Programa 5S

COMO PROMOVER O SENSO DE

_________________________________________________________________________________________________ GAP Programa 5S

RAPIDEZ E FACILIDADE NA BUSCA DE DOCUMENTOS E

CONTROLE SOBRE O QUE CADA UM USA

_________________________________________________________________________________________________ GAP Programa 5S

_________________________________________________________________________________________________ GAP Programa 5S

DICAS IMPORTANTES SOBRE O SENSO

CONCEITO DE QUE UM O MELHOR

_________________________________________________________________________________________________ GAP Programa 5S

Conservar sempre limpo o

_________________________________________________________________________________________________ GAP Programa 5S

O que o Senso de Limpeza

_________________________________________________________________________________________________ GAP Programa 5S

COMO PROMOVER O SENSO DE LIMPEZA

_________________________________________________________________________________________________ GAP Programa 5S

BENEFCIOS DO SENSO DE LIMPEZA

MAIOR CONTROLE SOBRE EQUIPAMENTOS, FERRAMENTAS

_________________________________________________________________________________________________ GAP Programa 5S

DICAS IMPORTANTES PARA O SENSO

MAIS IMPORTANTE QUE LIMPAR NO SUJAR

_________________________________________________________________________________________________ GAP Programa 5S

Ter sade fsica e mental