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PROJECT REPORT ON

Job Satisfaction Level of Employees In CREMICA AGRO FOOD LTD

Submitted To

PUNJAB TECHNICAL UNIVERSITY


in the fulfillments of requirements for the degree of MASTER OF BUSINESS ADMINISTRATION In Human Resource Management Submitted By ____ (Roll No-___) Guided By Ms/Mr.____ (Instructor)

CERTIFICATE 1

This is certify that the Final research project entitled A STUDY OF JOB SATISFACTION LEVEL OF EMPLOYEES IN CREMICA AGRO FOOD LTD. Submitted for the degree of MASTER OF BUSINESS ADMINISTRATION in the subject of HUMAN RESOURCE MANAGEMENT to the PUNJAB TECHNICAL UNIVERSITY, JALANDHAR is a benefited research work carried out by Mrs._______ (Roll No-________) under my supervision and that no part of this Final research project has been submitted for any other degree. The assistance and help received during the course of investigation have been fully acknowledged.

Centre Head Mrs. (Instructor)

Guided By ..

PTU Learning Centre Clifton Infotech (413) Ludhiana

CERTIFICATE 2

This is certify that the major project entitled A STUDY OF JOB SATISFACTION LEVEL OF EMPLOYEES IN CREMICA AGRO FOOD LTD. submitted for the degree of MASTER OF BUSINESS RESOURCE ADMINISTRATION MANAGEMENT to in the the subject PUNJAB of HUMAN TECHNICAL

UNIVERSITY, JALANDHAR has been approved by the student advisory committee after an oral examination on the same, in collaboration with an external examiner

Centre Head Mrs (Instructor) PTU Learning Centre Clifton InfoTech (413) Ludhiana

Guided By Miss .

STUDENT DECLARATION
I here by declare that the dissertation entitled Job Satisfaction Level of Employees under the company Mrs. Bectors Food Specialties Ltd. submitted for the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION. To

Punjab Technical University


Is my original work. Date: Place: Phillaur

ACKNOWLEDGEMENT

Acknowledgement is not a mere formality but a genuine opportunity thanks to all those without whose active support and guidance this project would not have been complete. At the outset, I sincerely wish to convey my heart felt gratitude to my project leader Mr. J.S.Saini (GM Admn), Mrs. Manmohan Suri and Miss Seema (Instructor) as well as the team members of my project who helped me lot through-out project. I would like to thank Mr. J.S.Saini General Manager Administration of Mrs. Bectors Food Specialities Ltd. for all the help from the organization. I am sincerely grateful and indebted to Miss. Seema for his expert advice and invaluable suggestions during the entire course of my project work, without which my project would not have been such a success. I would be failing in my duty, if I dont avail this opportunity to thank to all my Friends for their moral support.

Student ______________
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PREFACE
In an institute, a student learns about theoretical concepts from the books. Nevertheless, in the present day scenario, environment surrounding the business is complex & dynamic and the industries are the so much diversified & specialized that it requires Manager wholesomely nourished with knowledge and skills in their respective fields of specialization. Exposure is the key in building good further managers. For this reason, Punjab Technical University designed a scheme under which the students of MBA to do work on the related project. I have gained a lot of practicable experience during the work on project. This report has been written in simple language specifying on the subject Job Satisfaction Level of Employees in an organization. Any omission or errors are deeply regretted. Dilbag Malik 9711499020

Index
S.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Topics Introduction Product List of Cremica Special Features Objectives of Company Strategic Business Unit Sections of Company Different Departments Slogan Market Shares SWOT Analysis Management of Cremica Job Satisfaction Factors of Job Satisfaction Research Methodology Data Analyze Suggestions Needs of Study Objectives Limitations Findings Conclusion Bibliography Page No. 8 -9 10 -10 11 - 11 12 - 14 15 - 20 21- 23 24 - 25 26 - 26 27- 27 28 - 30 31 - 31 32 - 37 38 - 39 40 - 44 45 - 55 56 - 56 57 - 57 58 - 58 59 - 59 60 - 60 61 - 61 62 -62

INTRODUCTION The name of CREMICA is a household name in India .The CREMICA Group was established in 1978 by Mrs. Rajni Bectors. Turning her passion for ice-cream making (also her hobby) into a small backyard enterprise, she established the CREMICA Group. Today, a widely diversified food products and services company with an annual sales figure of INR 1 billion, growing at a rate of 30 percent annum. Mrs.BECTOR

Slogan

Items

In the course of the past two decades, The CREMICA Group has established itself as a huge food products conglomerate, leading the food processing business through its range of products, its internationally certified production facilities, the consistency of its quality and its unmatched expertise in the industry. It is a leading name of food processing industry known for its quality. Today, CREMICA is known for its unique recipes health oriented. Ingredients and state of the art standards its vast array of production has carefully selected to provide the best food processing industries has to other. It has grown to an annual turnover of approximately Rs. 200 crore and it has to achieve its ambitious annual target of Rs. 400 crore by year 2007-2008. CREMICA is an approved supplier of bakery and liquid products to the king of all fast foods i.e. McDonalds,
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Barista, Cadbuary, Renowed, 5 Star Hotels Caf Coffee Day, Pizza Hut, BARISTA. It also supplying to the Indian armed forces, reputed Air Lines of India, Indian railways, Super bazaar other such institutions as well as in open market.

PRODUCT LIST OF CREMICA


Different types of Sauces, Tomato Ketchup, Gravies etc.

Biscuits

Bread & Buns Confectionary Namkeen ICE-CREAM


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The above product list is the list of entire CREMICA GROUP. However, all the products are manufactured in different units of the CREMICA Group. All units of the CREMICA Group have been located at different places like in Punjab at Ludhiana and Phillaur Distt. Jalandhar, In Uttar Pradesh at Greater Noida, In Himachal Pradesh at Tahliwal Distt. Una.

SPECIAL FEATURES

Mrs. Bectors Food Specialties Ltd.

is a major part of

CREMICA GROUP dealings in Souses, Biscuits and Namkeens. The products are being sold through out the country as well as export. For this purpose, a very trained & qualified marketing team has been working hardly which makes the dealers in various states and manages to export also. All dealers and agents are appointed on commission bases and they also enjoying the schemes, which are given by the company time to time to boost up the business and to compete its competitors.

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S. No 1 2 3 4

Name of companies Mrs. Bectors food specialties Ltd. Cremica foods Cremica industries Cremica frozen Pvt. Ltd

Deals in Liquid Products, Sauces, Biscuits, Namkeen Confectionary Bread & Buns Ice creams

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Main objectives To manufacture and process the products to supply in India as well as abroad countries and entering into foreign MNCs collaboration.
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To maintain very high level of quality of its all products. To grow in food industry and fetch the market at sky limits. To give a tough & healthy competition to its competitors.

To set up its new units at different states for proper delivery of its goods and to help the country by generating revenue as well as employment.

MRS. BECTORS FOOD SPECIALITIES LTD.

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This company deals in liquid products. The plant started its operations from October 1996 joint venture with Quacker a USA based company. COMPANY AT GLANCE

Started its operation in October 1996. Joint venture finished in 1999-2000 The unit is haccp certified from Nsf USA

This company mainly deals in Souses, Liquid Products, Tomato Ketchup, Gravies, Biscuits, and Nankeen etc. Cremica is a shining name in the food industry, which is successfully leading and giving tough competition to its competitors.

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STRATEGIC BUSINESS UNITS


Liquid condiments:
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This product line started out as a 50-50 joint venture with the erstwhile Quaker Qats Inc of USA. The highly sophisticated plant with its state-of-the-art facilities and completely automated processes was, in fact, designed and set up buy the Quaker Qats technical team. The plant manufactures an enormous range of liquid condiments for retail and institutional markets and is capable of packing the products in a wide range of formats- bulk packs, retail packs small-portion packs. The plant is geared to product sixty to seventy thousand sachets per-hours; thats a daily production level of 1.5 million sachets. The product range offered by the plant covers four categories: Sauces Mayonnaise Toppings Syrups

Biscuits and snacks:


This product line has enabled Cremica to emerge as a major

biscuit manufactures in North India, range across four segments:

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Crackers Cream Biscuits Cookies Glucose Biscuits CREMICAs dominating role in the biscuits segment arises from its excellent quality , widespread distribution and extended range. The biscuit sachet developed specially for hotels and airlines is a good example such customization.

Indian gravy condiment: Now the exotic cuisine of Punjab is within your instant reach. The aromatic spices that go into Punjabi cookies, mixed to perfection, are now available on the shelves, hygienically prepared and bottling in HACCP certified, internationally accepted facilities, located in the heartland of Punjab. It is The Pride of Punjabi cooking, that has made us name this range Shan-e-Punjab. Ethnic to the core, the chutneys and the syrups of this range, complete the magic spell.

Buns and ready to-eat bakery products

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This unit manufactures bread and bunes as its fully automated state-of-the-art plant at NOIDA. The processes are computer controlled and totally hygienic, with all ingredients remaning untouched by human hands- right from raw materials to the finished products stage. Set up with technical support from North-East foods of USA, the plant can produce10,000 buns per hour. Currently, this unit supplies its entire production to fast food giant, McDonalds India.

Dry blends, stabilizer blends and breading and battering premixes: This product line offers world-class dry blends in India, producing stabilizer blends and breading & battering premixes for McDonalds. The unit was set up as a 50-50 venture with EBI of UK, part of the well-known Kerry Ingredients Group. The specialty of this line lies in its ability to customize dry blends in accordance with clients specifications

Hard and Soft boiled sweets and toffees:

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This

product line, established in 1995, comprises a

confectionery plant producing hard and soft boiled sweets and toffees in a variety of flavors- Caramel, strawberry, Jal-Jeera, Orange candy, mango candy and ice cool to name a few. Spurred by spiraling demand, the unit has grown exponentially. Plans are a foot to add on a new plant to meet the needs of this rapidly expanding market.

Gourmet ice-cream: The ice-cream making operation started as a hobby by Mrs. Bectors continues to thrive and grow. Today, equipped with top-ofthe-line machinery and fully automated processes, the unit specializes in the manufacture of gourment ice-creams. Ice creams are Chocolate Choco Dip Soft Serve Powder Soft serve mix Vanilla and Strawberry

NAMKEEN
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It is a new product of the company. Day by day company launching many new varieties of Namkeen in the market and getting good response in this field. Following are the main brand of Namkeen: Aloo Bhujia Bikaneri Bhujia Moog Dal Navratan Bhujia Khatta Mitha Bhujia Nut Cracker

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Company has following sections:

Mixing: All the ingredients are mixed as per recipe norms in mixing section.

Production: Production process of liquid products is done through cooking cattles by boiler steam. Retort Section:After the production, all the products, which require some standard level of temperature for their life shelf process in the retort section. Quality Assurance:It is very sensitive and important section of the company. Its main task to maintain quality of the products of the company. For this purpose, there is a very well equipped laboratory. In addition to it, there is also a department of R & D (Research & Development). It is doing well to develop new products and make enhancement of exiting products.
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are gaining through the

Packaging:In the modern era of design/look of packaging is most important factor to attract the customers. Therefore, this company is paying special attention to style of packing of products. A high quality lamination used for this purpose. Attractive logo styles, suitable colours of packing, different type of Bottles are used for the packaging purpose. Store:A very systematically managed store is handling by the compliant employees. All the record of receiving and issuing material is kept update. Maintenance:Qualified employees are engaged in this department. By this

company saves precious, time due to unnecessary breakages. Proper timely maintenance enabling long life of the equipments and machines. Dispatch:Finished goods/products stored in dispatch section and this department makes ensure timely delivery of goods to the market.
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Accounts Section:All the account books of the company maintained by the well educated and experience staff. They makes reports on daily, monthly as well as annually on every points i.e. Sale, Purchase, Budgeting, Cost, Profit & Loss, Taxes, Daily Expenses, Balance Sheet etc.

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Administration & Personnel Department:All the interviews, selection, recruitments, time keeping, salary/wage preparation, record of employees, record from the point of view of labour law, ESI, Provident Fund, Gratuity, labour welfare, under the factories act,1948, leave, bonus etc. is maintained by personnel department. Hygiene, housekeeping, maintaining law & order in factory, diciplition and disciplinary actions also taken by the P& A department. Marketing: Marketing team is the backbone of the company, which is doing its best to fetch the maximum market. There is very good hierarchy system of the marketing team and proper reporting that expedites the work on sale and provide smooth working environment to the employees. They have very good cordial professional contacts with the people, which help them a lot for boost up the sale of the product of the company.

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Slogan of the company:

Khaya Kya is the slogan of the company which have the concept
that When did you last snack your lips? Try our sauces and get back into the habit. They are a wow! Tomato Ketchup, thick as it is flows easy. Is packed with lip smacking taste of the best that you can get. Tanginess of the Mustard Sauce and peppiness of the Salsa Mexican with all the peppers and chilies in it will have you tango with your favorite food. In Biscuits section, it has two lines of oven for the manufacturing of all branding biscuits of the company like, Cracker, Salties, Marrie, Glucose, Coconut Cookies, and Kaju Khajoor etc. Production capacity of biscuits is 36000 ton per annum. The plant is equipped with latest updated packing machines. Approximately 500 distributors are actively involved I distribution of its products

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MARKET SHARES

NAME Mrs. Bectors Food Specialities Ltd. Liquid Product Biscuits

MARKET SHARE

25% 22%

Parle Gee (Biscuits)

25%

Britania (Biscuits)

35%

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SWOT ANALYSIS OF CREMICA


STRENGTHS In the biscuits segment, CREMICA enjoys the status of a market leader in the northern and central parts of India primarily across Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Delhi, Uttar Pradesh, Uttranchal, Rajasthan, Maharashtra and Madhya Pradesh. Marketing Team: 200 Distributors: 500 Super Stockiest: 15 Depots: 15 Perceived as a high quality of its Products. Wide range of tasty and healthy all its Products. Available in different packing forms.

Better growth potential

Good service network Continuing follow-up with dealers Keep penny eyes on the market. Timely delivery of product.
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Clear cut policies. Entering into the advertisement field especially in print media, multi-media, electronic media.

Continuously launching new varieties of its products.

Good infrastructure of transport. Well-educated, dedicated staff technically qualified & experience employees, sufficient trained work force These significant marketing strengths have enabled CREMICA to maintain a consistent growth of 25 per cent for the past four years. WEAKNESS

Growing competition

OPPORTUNITIES There lays good market potentials for economics varieties and growing middle class to consume the Products.

THREATS Competitors

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MANAGEMENT OF MRS. BECTORS FOOD SPECIALITIES LTD. FOODS LTD

NAMES SH. Akshay Bector SH. Aajay Bector SH. Anoop Bector

DESIGNATION MD Director Director

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WHAT IS JOB ? According to the encyclopedia of psychology," Job is a task, an occupational activity performed in return for a monetary reward. The Oxford dictionary define job as, "As small definite piece of work done in a way of one's special occupation". The Job can also be interpreted in terms of position. Accordingly, "A job is a group of similar positions in a single plant business establishment, institution or other work place." An occupation is a group of similar jobs found in several establishments. WHAT IS SATISFACTION ? Satisfaction is a word, which is difficult to define. Webster's encyclopedia dictionary of English language define it as: The act of satisfaction or state of being satisfied, contentment in Possession and enjoyment and to satisfy is to grant fully the wants, wishes or desires of, to supply to the full extent with what is wished for. It is the combination of these two words.

Definitions of job satisfaction The feelings or affective response someone experiences in a job role. Some researchers argue that it is possible to capture the level of job satisfaction with one question. Others suggest we can have strong negative feelings about one aspect of
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our job (e.g.

(e.g. pay) but feel positive about other facts of it colleagues).

A person's general attitude towards their job. Job satisfaction is a term used to describe how content an individual is with their job. It is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by their parent's occupation.

Meaning of Job Satisfaction Job satisfaction is in regard to one's feelings or state-of-mind regarding the nature of their work. Job satisfaction can be influenced by a variety of factors, e.g., the quality of one's relationship with their supervisor, the quality of the physical environment in which they work, degree of fulfillment in their work, etc To my knowledge, there is no strong acceptance among researchers, consultants, etc., that increased job satisfaction produces improve job performance -- in fact, improved job satisfaction can sometimes decrease job performance. For example, you could let sometime sit around all day and do nothing. That may make them more satisfied with their "work" in the short run, but their performance certainly come to stagnation.

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Job satisfaction and work-related stress are important determinants of physician retention and turnover, and may affect the performance of the National Health Service (NHS) Scotland. The extent to which general practitioners (GPs) are satisfied with their job and experience stress at work also influence patient satisfaction and compliance. A first aim of the study is to describe job satisfaction, pressures at work, and intentions to quit of Scottish GPs. A second aim is to examine how GP job satisfaction, stress, and intentions to quit vary with demographic, job, and practice characteristics. Information on GP job satisfaction and stress may assist policy makers in devising incentives to encourage GP recruitment and retention. The data compiled on constituents' job satisfaction in several ways. One means has been to ask survey respondents to rate their overall level of job satisfaction. In the 2001 Omnibus Survey, respondents were asked to rate their satisfaction relative to three years before. Response options were as follows: Not in same type of facility as three years ago Extremely dissatisfied compared to three years ago Somewhat dissatisfied compared to three years ago Not much difference Somewhat more satisfied compared to three years ago Extremely satisfied compared to three years ago.

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In presenting the results for this question, Options 5 and 6 are combined as "satisfied" and Options 2 and 3 are combined as "dissatisfied." Overall, 27% of respondents were not in the same type of facility as three years before. The Speech-Language Pathology Healthcare Survey in 2002 posed the same question about levels of job satisfaction. Results were analyzed for all health.

Care settings combined and by various settings (general medical hospital, rehabilitation hospital, pediatric hospital, skilled nursing facility, home health, outpatient or speech/hearing clinic, or other). Results for all settings combined showed that 18% of respondents were not working in the same type of facility as three years before. Of the remaining respondents, essentially equivalent numbers reported being "satisfied" (25%) as did those answering "dissatisfied" (26%) relative to three years ago. An examination of the results by specific settings revealed notable differences in job satisfaction ratings. SLPs working in outpatient or speech/hearing clinics reported the highest levels of satisfaction (34%) and the lowest levels of dissatisfaction (21%) relative to three years earlier. In contrast, those working in skilled nursing facilities (SNFs) indicated much lower levels of satisfaction (22%) and higher levels of dissatisfaction (43%). Results for other health care settings fell between these two extremes.
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The survey had a follow-up question seeking reasons for dissatisfaction. For SLPs across all health care settings, the major factors contributing to dissatisfaction were volume of paperwork (57%), involuntary reduction in salary or benefits (35%), involuntary increase in caseload (32%), and involuntary increase in number of sites served (28%). The factors contributing to dissatisfaction varied across settings, with volume of paperwork rated highest in pediatric hospitals (63%), involuntary reduction in salary or benefits highest in SNFs (58%), involuntary increase in caseload highest in rehabilitation hospitals (60%), and involuntary increase in number of sites served highest in SNFs (54%) A different aspect of job satisfaction was examined in the 2003 Omnibus Survey. Respondents were asked to pick their top three factors contributing to job satisfaction from a list of 10 potential factors. For both professions combined, type of client/work setting was the option selected most often, followed by pay and by collaborative relationships with others. The top three factors cited differed by profession. Audiologists listed pay as most important, followed by type of client/work setting and by challenging work environment. Job satisfaction factor ratings for the 2003 Omnibus Survey were also examined by age and gender. Gender differences were also noted. Rankings for the females were the same as for the total, likely due to the preponderance of females in the professions. Males gave noticeably different rankings for several factors. Pay ranked first, and challenging work environment and opportunities for advancement
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ranked above those factors for females. In contrast, males ranked a flexible schedule and collaborative relationship with others lower than did females.

PROBLEM STATEMENT
To find out the satisfaction level in the employees of the Mrs. Bectors Food Specialities Ltd.

POSITIVE ASPECTS OF THE JOB. WHICH INCLUDES Economic aspects Enjoyment of Job activity Development of sense of dignity and pride Opportunities of associations with others Self-actualization PREVENTIVE ASPECTS OF THE JOB. WHICH INCLUDES: Avoidance of job Avoidance of being useless and worthless

VARIOUS FACTORS OF JOB SATISFACTION The various factors influencing job satisfaction may be classified into two categories: (a)ENVIRONMENTAL FACTORS Job content
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Occupational level Pay and promotion Work group Supervision

(b)PERSONAL FACTORS Age Sex Educational level Marital status Experience

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RESEARCH METHODOLOGY
Definition of Research Methodology:
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"Research Methodology is the description, explanation and justification of various methods of conducting research".

This part of the project explains the research methodology of the study. It describes the data collection methods, the sampling plan, the tools of investigation, planning of questionnaire and the limitation of study. The study required to be collected from two sourcesPrimary Data and Secondary Data. Primary data is data which is collected by person/investigator himself. It is basically first hand data. There are various methods under the primary data which are used to collect current information like observation, interview and questionnaire. Secondary data is collected by any other person, it is an existing data. This can be collected from various sources like Journals, Magazines, books, newspapers etc. Determination of Population: In view of the fact this was a survey which is completed with limited period of time and limited sources, present study was restricted to Cremica industry.

DATA COLLECTION
In this research there are two types of data collection:-

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1. Primary data 2. Secondary data

1. Primary Data: - The collection of data is through primary data.

The data is collected through questionnaire. The data is also collected by observation.

2. Secondary Data: In this search, there is also secondary data that is collected through previous research.

Collection of data: A questionnaire was designed in order to obtain answers pertinent to the objective of research. A structured interview schedule was framed for collecting the data. It contained both open and close ended questions. Sequencing of questionnaire was decided according to the requirement of study. Initially general questions were asked and later questions regarding the objective of study were asked. Analysis of data:

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For the purpose of analysis, the statistical tool like mean, average and percentages are used. The likert scaling system consisting of five categories of agreements and disagreements was applied to each item. Each item could be replied by checking any of the five answers: "Strongly Agreed, Agreed, Undecided, Disagreed, Strongly disagreed". The items were selected in such a way the satisfied scale indicates by 'strongly agreed' and 'disagree' for the other half. The neutral responses were 'undecided'.

Research design: - The task of defining the research problem is the preparation of the design of the research project popularly known as the research design. Decision regarding what, where, when, how much, by what means concerning a research design.

Sample design:Sample size: -The sample size in this research is of 100 workers. 50 female workers and 50 male workers.

Sample area: - The sample area in this research is the factory of the Mrs. Bectors Food Specialities Ltd.

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DATA ANALYSE
1. Employees present job is as per their ability, qualification experience etc.

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Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 45 4 0 1 0 50

Percentage 90% 8% 0% 2% 0% 100%

Graphical Representation
100% 80% Respondents 60% 40% 20% 0% 8% 90% Strongly Agree Agree Undecided Disagree Strongly Disagree 0% 2% 0%

Analysis: From the above column chart it is clear that most of the employees thought that they are getting the job as per their ability, qualification and experience. This chart reveals that 90% employees are strongly agree and 8% employees are agree, but 2% employees are disagree, no one undecided and strongly disagree to get their job as per ability, qualification, experience etc.

2.

Employees have been getting promotion according

to their ability, qualification, experience etc.

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Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 30 10 2 6 2 50

Percentage 60% 20% 4% 12% 4% 100%

Graphical Representation
70% 60% Respondents 50% 40% 30% 20% 10% 0% 4% 20% 12% 4% 60% Strongly Agree Agree Undecided Disagree Strongly Disagree

Analysis: From the above column chart it is clear that most of the employees thought that they are getting promotion as per their ability, qualification and experience. This chart reveals that 60% employees are strongly agree and 20% employees are agree, 12% employees are disagree and 4% are strongly disagree. But 2% employees are undecided because of unawareness of rules and regulations of Cremica Industry.

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3.

Employees are satisfied with the working conditions

that prevail within the organization. Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 20 18 3 7 2 50

Percentage 40% 36% 6% 14% 4% 100%

Graphical Representation
45% 40% 35% Respondents 30% 25% 20% 15% 10% 5% 0% 6% 14% 4% 40% 36% Strongly Agree Agree Undecided Disagree Strongly Disagree

Analysis: From the above column chart it is clear that most of the employees are satisfied with the working conditions. This chart reveals that 40% employees are strongly agree and 36% employees are agree, but some employees are not satisfied with working conditions. 14% are disagree and 4% are strongly disagree. 6% employees are undecided because they feel working conditions are good and sometime they feel bad working conditions.
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4.

As per their work, their pay is fair.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 10 31 0 8 1 50

Percentage 20% 62% 0% 16% 2% 100%

Graphical Representation
70% 60% Respondents 50% 40% 30% 20% 10% 0% 0% 20% Strongly Agree Agree Undecided 16% 2% Disagree Strongly Disagree 62%

Analysis: From the above column chart it is clear that most of the employees thought that they are getting their salary as per their work. This chart reveals that 20% employees are strongly agree and 62% employees are agree. But 16% employees are disagree and 2% strongly disagree because they thought their pay is not as per their work. Nobody undecided about work and their fairness.

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5.

Employees have full confidence in the management of the organization.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 45 3 0 2 0 50

Percentage 90% 6% 0% 4% 0% 100%

Graphical Representation
100% 80% Respondents 60% 40% 20% 0% 90% Strongly Agree Agree Undecided Disagree Strongly Disagree 6% 0% 4% 0%

Analysis: From the above column chart it is clear that most of the employees have strong confidence in the management of the organization. This chart reveals that 90% employees are strongly agree and 6% employees are agree. But 4% employees are disagree to confidence in the management of the organization. Nobody undecided and strongly disagree.

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6.

There is no place for favoritism in the organization.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 44 3 0 2 1 50

Percentage 88% 6% 0% 4% 2% 100%

Graphical Representation
100% 80% Respondents 60% 40% 20% 0% 88% Strongly Agree Agree Undecided Disagree Strongly Disagree 6% 0% 4% 2%

Analysis: From the above column chart it is clear that most of the employees thought that there is no place for favoritism in the organization. This chart reveals that 88% employees are strongly agree and 6% employees are agree. But some people thought that there is favoritism in the organization. Therefore 16% employees are disagree and 25 are strongly disagree. Nobody undecided about the place for favoritism in the organization.

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7.

Employees supervisor behaves properly with him.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 30 5 1 7 7 50

Percentage 60% 10% 2% 14% 14% 100%

Graphical Representation
70% 60% Respondents 50% 40% 30% 20% 10% 0% 10% 2% 14% 14% Strongly Agree Agree Undecided Disagree Strongly Disagree

60%

Analysis: From the above column chart it is clear that most of the employees feel that their supervisor behaves properly with them. This chart reveals that 60% employees are strongly agree and 10% employees are agree. But some people do not satisfy with the behavior of their supervisor with them. Therefore 14% employees are disagree and also 14% are strongly disagree. 2% of employees undecided about the behavior of their supervisor with them.
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8.

Suggestions given by employees for the benefit for the benefit of the organization are accepted and implemented.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 5 9 2 15 19 50

Percentage 10% 18% 4% 30% 38% 100%

Graphical Representation
40% 35% 30% Respondents 25% 20% 15% 10% 5% 0% 10% 4% 18% 30% Strongly Agree Agree Undecided Disagree Strongly Disagree 38%

Analysis: From the above chart it is clear that most of the employees feel that suggestions given by them are not accepted and not implemented in the organization. This chart reveals that 38% employees are strongly disagree and 30% employees are disagree. But some people thought that their suggestions are accepted and implemented in the organization. But only 10% employees are strongly agree and 18% are agree. 4% of employees undecided to whether their suggestions are accepted or not.
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9.

Employees are satisfied with the various welfare facilities like transport, medical etc.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total

No. of Respondents 48 2 0 0 0 50

Percentage 96% 4% 0% 0% 0% 100%

Graphical Representation
120% 100% Respondents 80% 60% 40% 20% 0% 4% 96% Strongly Agree Agree Undecided Disagree Strongly Disagree 0% 0% 0%

Analysis: From the above column chart it is clear that most of the employees are highly satisfy with the various welfare facilities in the organization. This chart reveals that 96% employees are strongly agree and 4% employees are agree. Nobody undecided, disagree and strongly disagree with the welfare facilities in the organization.

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10.

There is high team sprit in the working group.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total Graphical Representation
100% 80% Respondents 60% 40% 20% 0% 10% 90%

No. of Respondents 45 5 0 0 0 50

Percentage 90% 10% 0% 0% 0% 100%

Strongly Agree Agree Undecided Disagree Strongly Disagree 0% 0% 0%

Analysis: From the above column chart it is clear that most of the employees feel that there is high team spirit in the working group. This chart reveals that 90% employees are strongly agree and 10% employees are agree. Nobody undecided, disagree and strongly disagree about the team spirit in the working group of the organization.

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11.

As a whole, they feel that they have a better prospects of advancement in this organization.

Tabular Representation Responses Strongly Agree Agree Undecided Disagree Strongly Disagree Total Graphical Representation
60% 50% Respondents 40% 30% 20% 10% 0% 24% 50%

No. of Respondents 12 25 5 5 3 50

Percentage 24% 50% 10% 10% 6% 100%

Strongly Agree Agree Undecided Disagree 10% 10% 6% Strongly Disagree

Analysis: From the above column chart it is clear that most of the employees feel that they have a better prospect of advancement in the organization. This chart reveals that 24% employees are strongly agree and 50% employees are agree. But some people do not satisfy with this. 10% are disagree and also 10% are strongly disagree. 10% are undecided to that they have better prospects of advancement in this organization.

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SUGGESTIONS Organization should educate the employees about the rule and regulations. Good working conditions should be provided by organization. Superior should properly behave with subordinates. Suggestions given employees should be accepted and implemented in organizations.

PERSONAL PROFILE : Name : Age : Address : Occupation : Annual Income ________________________ ________________________ ________________________ ________________________ ________________________

Signature

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NEED OF THE STUDY

The aim of the study is to identify the level of satisfaction or dissatisfaction of job, which exists among the employees of a company. The personality of an individual influences his attributes towards work and life in general, which in turn also has a direct bearing on his job satisfaction and productivity. As such as an investigation of the aspect so that the finding may be brought to light for initiating steps for improvements of the work culture.

An industrial organization can benefit materially if it knows that individual attitudes contribute to job satisfaction. By discovering attitudes on factors related to the job, a firm can correct certain bad situations and thereby improve the job satisfaction of its staff

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OBJECTIVES
To find out the satisfaction level in the employees of the Mrs. Bectors Food Specialities Ltd regarding their work and with management. To analyze and know the level of job satisfaction in CREMICA AGRO FOOD LTD. With age, education, type of work, salary, material status and experience. To find out the facilities that are provided to the employees of the Mrs. Bectors Food Specialities Ltd To find out the relationship between the employees and the management To know what problem faces by the workers in Mrs. Bectors Food Specialities Ltd To differentiate the job satisfaction level of employee at different level i.e. as per hierarchy level.

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Limitations
1. The workers did not give accurate answers of all question with broad minded. 2. The sample of questionnaire has its limitation due to keep the confidential.

3. The workers have some kind of fear of management so , that they are not discussing their problems very openly.

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FINDINGS
1. This research shows that the most workers are satisfied by their Work environment. 2. They are availing sufficient facilities providing by the company. 3. The workers have cordial relation with their supervisor and Management. 4. All employee shows interest in their work. 5. The company has good compensation policy for any accident -death case. The workers are satisfied from the company policy. All the benefits under the labour law, are availing by the employees and in addition they also enjoying some extra benefits like short leaves, hospital expenses in accident cases, loan are provided on easy installments at the time of marriage of their nearer, or any time of crises.

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CONCLUSION
The research shows that workers of the Mrs. Bectors Food Specialities Ltd. Are highly satisfied. In the present study, the total number of employees is 50. dissatisfaction. Very few out of which shows job

Employees in Cremica Agro food Ltd., getting job and promotion as per their ability, qualification and experience. Employees are satisfied with working conditions and getting salary as per their work. Employees have full confidence in the management and there is no place of favoritism in the organization. Superiors properly behave with sub-ordinates. Employees are fully satisfied with various welfare facilities. There is high team spirit in the working group and better prospect of advancement in the working group and better prospect of advancement in the origination suggestions given by employees are not accepted and implemented in the origination.

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BIBLIOGRAPHY
Books Organization Behavior Human Resource Management

Web Sites www.cremicafoods.com

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