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Model Process
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02.
Process objectives:
02. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13.
Process Owner: Customers: Essential input information: Process outputs: Essential participants: First step: Last step: Process critical success factors: Process units of measurement: Process assessment procedures: Process connections to other processes:
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Model Process
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1. Name of Process 2. Process Owner The person who has got the power to plan, control and improve the process (and to set up objectives, give resources, check results etc.) 3. Input information that is needed to start first step of the process 4. Resources needed to run the process Personnel Equipment Machinery IT-systems Rooms/ Premises Electricity
Store Manager
Personnel: Store manager, system operators, store worker, accountant Equipment: computers, telephones Machinery: order picking machine IT-systems: Internet, Enterprise Resource Planning (e.g. SAP, Oracle), EDI Rooms/Premises: furnishes offices, Store Electricity: in offices and warehouse
5. Customers of the process, everybody who has got Internal: internal logistics some work to do in the process External: Supplier Internal External Interest Groups Authorities etc. Interest groups: Supplier, internal logistics provider, tax authorities, auditors, European commission (for quality standard of the good)
It starts with the store workers enlistment of the required product name and codes to be placed for order through internet or phone by store manager. The first step is that the store personnel collects the order from store and provides to store manager to check the order
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Model Process
and make an order placement order.
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7. When does the process end? What happens? The last step/activity?
It ends receiving the products in the hand of internal logistics personals and finally being handed to the store personnel for arrangement in the store.
8. Outputs of the process for internal and external customers? Product Services Documents Data, etc.
External customers: receiving the order, making a receipt Internal customers: Product records, order ticket, unpacking the goods, arranging in the store, receipts, voucher and delivery slip from internal logistics service provider Supplier: Providing the goods in agreed quality, quantity and delivery time Personnel: Convenient and effective order placement to
maintain the product availability in the warehouse of the organization based on frequency of need.
9. The overall objectives of the process and units of measurement Customers Personnels Process performances and Finances point of view
Process performance: time efficient, frequency of need of the product maintained in the store Finance: low cost store management, high profit per order, cost management by avoiding emergency order The store personnel have to check order list make sure order is placed well. Process owner is responsible on checking on the store personnel whether they encounter any obstacles during order collection in the store. To assess the process store manager takes care of the arrival of the goods, arrival time, quantity of the good, wrong arrivals through store personnel.
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Model Process
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Store worker
Organisations name and department name, Product names and codes, preferred arrival date, description of good, quantity and quality of the good, final destination of the product
Order form
Store personnel
Store manager
Check the order placement date and arrival date as agreed with supplier Supply of right department codes and supplier names
Ordering goods
Store Manger
Product names and codes and whether all the listed order are made Organisation name and department, preferred arrival date, description of good, quantity and quality of the good, final destination of the product description of goods, quality and quantity
Goods
Model Process
Store worker Pick the arrived goods Pick to light, weight control of package to determine whether ordered products have arrived Check whether order is correctly matched with amount in ERP and Finance management system description of goods, quality and quantity
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Accountant
Store Personnel
Adequate information (quantity, price, good). Wrong information will cause for wrong inventory record and liability No arrival of goods, arrival of wrong sizes and quantities
Place the arrival back and input in inventory management system. Supplying to internal logistics to the right department in the organisation
Store Persoannel
Good gets damaged by loading the good, Wrong arrivals of the goods
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Model Process
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Store Manager
Checking of order
Order ok?
NO
YES
Ordering goods
Accountant
Model Process
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PHASE CARD(=explanation page) according to the instructions of IMS-PROCESS ORIENTED QUALITY SYSTEM Responsibility - here you write who is doing and what Crtical factors what can go wrong in the process step Methods, instructions and models. For example the names of work instructions that are needed in each process step/phase Enlistment of product codes and names Arrangement of the arrived product Out coming traceable ICT -systems information/documents various outputs and documents from each process step/phase Problems in the process step/phase and improvement plans
Store Worker is responsible for collecting and enlisting product order on the order sheet based on the frequency of need He also arranges arrived products in the store
Wrong product codes can be enlisted, frequency of need can be disordered Products can be put in wrong shelves
Products are misplaced from the shelves Need to train other employees to keep things in right shelves Need to develop a virtual order sheet which can be used in iPad
Internet/EPR
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Model Process Wrong order for order wrong date can be placed Internet may not support sometimes Maintenance of records and fields in Account Discharge of purchase money Daily Account Record of purchase Interne/EPR slowly
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commission it
Accountant is responsible for keeping record and discharging money for the purchase
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