OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDE, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

F&B SERVICE OPERATIONS FB I 13 CARRY GLASSES ON SALVER

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDT s are requested to send brand specific amendments to OCLD for publication throughout the brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES PRE- REQUISITES
Carrying Glassware

Know how to carry glassware in a safe manner

Carry glassware in a safe and hygienic manner according to hotel standards.

The trainee should know how to: Carry and balance a salver Identify different glassware. Trainee is right handed A table with 4 covers set. By default assume right hand trainee-check

SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT

8 stemmed glass 8 footed glass Salver with mat

MATERIALS

AUDIO VISUAL AIDS

None

LESSON PLAN CARRYING GLASSWARE A-ATTENTION Questions about what has been happening to the trainee since last time. Ice breaker Check comfort level with the pace of learning. Link back Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task. Attention Could you tell me the glassware that we use in our outlets? Could you show me how to pick up a stemmed glass and a footed glass? Why do we pick it up this way? Objective Need You have been able to carry flatware and china on a salver, and the end of todays session you will be able to carry glassware as well You would be then able to carry all types of circulating equipment in the restaurant safely.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAMEOF THE TASK HOW IS THE STEP DONE?

CARRYING GLASSWARE ON SALVER B-BREAKDOWN WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?
See the salver is

1. Select salver

By checking: cleanliness & polish

TRAINER DEMONSTRATES What do check for when you select a salver? What do you check for while lining a salver? How do you position yourself while carrying a salver? TRAINEE PRACTICES STEPS 1-3

Hygiene Hotel standards

clean

2. Line the salver

By using a clean

salver mat.

Ensure slip

resistant surface

See the mat fit

evenly along the surface of the salver

3. Pick up the salver

By using your right

hand to pick up the salver and place the base of the salver in the centre of your left palm

Balance Standards

Feel the weight of

the salver equally distributed

See the salver

does not shake or wobble when you walk

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B-BREAKDOWN

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

TRAINER DEMONSTRATES 4. Load the salver By picking up each glass from the table by its stem or base.
By placing the first

glass in the centre of the salver and the next few glasses close to the first glass

What should you Sound balance remember while Standards picking up glasses and placing them on a salver? Why should they be placed in such a way? Balance

See glasses dont

wobble as you move

6. Walk away

By walking to side station TRAINEE PRACTICES STEP 5-6

See glasses

placed at side station.

LESSON PLAN ANY QUESTIONS ? VERBAL CHECK INVESTIGATE

CARRY GLASSES ON SALVER Ask if trainee has any questions Have the trainee recite the steps verbally

C-CHECK

Questions on any detail not mentioned during the Verbal Check (eg): How do you position yourself when your carry a salver? What must you remember while placing glasses on a salver?

PRACTICAL CHECK PRAISE LINK FORWARD

Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.