OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK 07 WET MOP A FLOOR

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVE

Wet mop a floor

Know the procedure of wet mopping a hard floor To wet mop a hard floor to achieve the appropriate standard of cleanliness

SPECIAL NOTES ENVIRONMENTAL FACTORS EQUIPMENT Wet mop Mop Wringer trolley

The trainee should know the procedure of dry mopping The training should be conducted in an area with marble flooring MATERIALS Toweling Dusters AUDIO VISUAL AIDS None

VERSION: 14 JUNE 2005

TASK PLAN LESSON ANALYSIS WORKSHEET Ice breakerIS THE WHAT STEP?

WET MOP A FLOOR WET NAME OF THEFLOOR MOPPING A TASK A- ATTENTION Questions has HOW IS THE about whatB- been happening toSTEPtrainee since YOO WHY IS THE the WHEN DO last time. Check comfort level with the pace of learning. STEP DONE? DONE THAT WAY? KNOW THE STEP

BREAKDOWN

Link back
1. Attach the mop head

TRAINER Ask if the trainee has any questions or problems with the last session, even ifDEMONSTRATES a pre-requisite for the task in this that task is not By attaching To ensure that a See that the mop session. the mop head What do we look fresh mop head is head is attached to the handle for when wet attached to the properly to the Test the trainees recall floor? skills and locking it in mopping a of the attitudes,before and knowledge ensure mop mop and required for any task that is an important pre-requisite that it is clean for this place cleaning an area

IS CORRECT?

2. Rinse Attention the mop

Objective Need
3. Wet mop the area

What is the level of moisture required By dipping it in By asking the trainee if s/he can To ensure that the between dry tell the difference See that water in the mop for the fresh water mop is wet does not drip and wet mopping container on the effective mopping? enough to mop from the mop, but mop wringer the area is wet enough to By the end of todays session, you will be able to wet mop the area trolley and mop a hard floor. TRAINEE squeezing out water using the PRACTICES STEPS 1-2 (STAGE 1) mop wringer able to keep areas in a hotel clean and sparkling; You will be

particular task.

especially certain the public areas and that give a great first TRAINER impression about a hotel to the guests/ staff. DEMONSTRATES By using the
mop in an S stroke motion Why should we follow the S stroke style?

By over lapping each successive Why should we move motion, ensure backwards? that no area is left out

To ensure that the See that the area whole area is that was mopped covered is clean and is free of any dirt

WHAT IS THE STEP? 4.Turn the side of the mop

HOW IS THE STEP DONE? By turning the side of the mop in contact with the floor

BBREAKDOWN
Why should we turn it to the side?

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOO KNOW THE STEP IS CORRECT?

To ensure that the See that the side mop is used to its of the mop is optimum changed when the other side gets dirty

5. Rinse the mop

How often should By dipping it in one rinse the mop? the fresh water container on the mop wringer trolley and squeezing out water using the mop wringer TRAINEE PRACTICES STEPS 3-5 (STAGE 2)

To ensure that the See that the dust mop is clean falls on the floor so that it can be collected and To ensure that the disposed off mop is wet enough to mop the area

WHAT IS THE STEP? 6. Complete mopping

HOW IS THE STEP DONE? By mopping the entire area specified and moving towards the exit

BBREAKDOWN
TRAINER DEMONSTRATES Why move towards the exit?

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOO KNOW THE STEP IS CORRECT?

To ensure that the See that the entire area is specified area is mopped mopped and no foot marks are formed

7. Wind up

By rinsing the mop till it is fresh and discarding the dirty water in the trolley in the drain in a housekeeping pantry

Why should we not keep the mop straight?

To ensure that the See that the mop head is clean mop head is for the next use clean To allow faster drying of the mop head there by increasing its life See that the mop is stored upside down in the pantry

By storing the mop upside TRAINEE down by leaning it on a tiled wall PRACTICES STEPS 6-7 (STAGE 3)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

WET MOP A FLOOR Ask the trainee if he has any questions Have the trainee repeat the steps verbally

C- CHECK

Questions on any detail not mentioned during the Verbal Check(eg): Ask if s/he knows what to do with a dirty mop head? Do we dispose them or reuse them?

PRACTICAL CHECK PRAISE LINK FORWARD

Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practiced. Coach if necessary. Recognize and appreciate his or her success Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR Ask later in the checklist for which todays task is pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.