OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK I 19 CLEAN STONE SKIRTING

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES SPECIAL NOTES
Clean stone skirting

Know the procedure of cleaning a stone skirting

Clean a stone skirting using our standard operating procedures

Trainee should know about various floor surfaces in a guest room The trainee should also have the knowledge about various kinds of dusters and their usage Trainer and trainee to stand side by side

ENVIRONMENT FACTORS EQUIPMENT

2 Feather Dusters

MATERIALS
Two numbers 3M White Pad 4 Cotton Dusters 4 Towelling Dusters Cleaning agent R2

AUDIO VISUAL AIDS

LESSON PLAN CLEAN STONE SKIRTING

A - ATTENTION

Ice breaker

Questions about what has been happening to the trainee since last time Check comfort level with the pace of learning Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task

Link back

Attention

Show the trainee how a skirting looks like when the sunrays show the dirt and stains. Todays session is to be able to learn and understand the procedure of cleaning stone skirting using standard cleaning procedures. Now that you already the procedure of some extra cleaning tasks, this one will add on to your knowledge too as there are a lot of stone surfaces in our hotel.

Objective

Need

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

CLEAN STONE SKIRTING WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?

B BREAKDOW N
TRAINER DEMONSTRATES Why is a particular direction followed?

1. Dust the skirting

By holding a feather brush in one hand and cotton duster in another hand,

See no dust on the To ensure that selected the ledge and the part of the base of the skirting skirting is dusted simultaneously Ensure no part is left out

By simultaneously dusting a part of the skirting ledge with the feather brush first and then the base with a cotton duster

By moving in clockwise or anticlockwise manner

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

2. Scrub the skirting

Why do you spray R2 on the white pad By spraying R2 on Ensure no marks See no marks, no and not on the the 3M white pad left by chemical dirt on the skirting skirting directly? and scrubbing the on the skirting selected area of Ensure skirting the skirting properly By holding the scrubbed pad in one hand, starting from one end, moving the white pad TRAINEE gradually towards PRACTICES STEP the other part 1-2 (STAGE 1) TRAINER DEMONSTRATES Why do you use a towelling duster to wipe the skirting after scrubbing it?

3. Wipe the skirting

By taking a towelling duster and moving it from one end to the other making sure that skirting is wiped

Towelling duster See no water has more marks or stains absorbing power left on the skirting than other Feel the dryness dusters Ensure no water marks left back

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

4. Clean the remaining part of the skirting

By repeating the above steps By starting from one end and moving in a clockwise or anticlockwise manner

TRAINEE PRACTICES STEPS 3-4 (STAGE 2)

To ensure that the remaining part of the skirting is cleaned so that no area is left uncovered

See no dust, marks, stains on skirting after completion of job

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

CLEAN STONE SKIRTING Ask the trainee if he has any questions Have the trainee to revise all the steps verbally

C CHECK

Questions on any detail not mentioned during the verbal check (e.g.): Which duster should you use for wiping the skirting? Why do you spray R2 on white pad and not on the skirting directly?

PRACTICAL CHECK

Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practiced. Coach if necessary. Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session Encourage and ensure practice on-the-job to develop skills

PRAISE LINK FORWARD