MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.

com

TofindaITILjob?WeprovidesomemostpopularITILinterviewquestionstohelp yougrabthatnewITILjob!AlloftheinterviewquestionscoverITILrelatedtopics, methodsandterms-theperfectinterviewpreparation.Wehopeyoufindthemuseful andgoodluckwiththeinterviews!

MostpopularITILInterviewQuestionsandanswersinUKCompany(I)

Q1.Ifweusedanexternalorganisationtohelpusdeveloppartofourservice,what wouldthatbecalled?Outsourcing Q2.Canyounameariskthatmightoccurwhilstdesigningaservice?Riskscancomein manydifferentformsincluding;financialmarkets,failureswithITorbusinessprojects, legalliabilities,creditrisk,accidentsandmistakes,naturalcausesanddisastersaswell asdeliberateattacksfromanadversarysuchashacking. Q3.Canyouname3typesofSLA? ServicebasedSLA CustomerbasedSLA MultilevelSLA Q4.Inyouropinion,whatshouldanSLAcontain?Typically,anSLAismadeupofanyof thefollowing:  1.Servicename  2.Clearanceinformation(withlocationanddate) 3.Contractduration 4.Description/desiredcustomeroutcome

More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

5.Serviceandassetcriticalit6.Referencetofurthercontractswhichalsoapply(e.g.SLA 6.MasterAgreement) 7.Servicetimes 8.Requiredtypesandlevelsofsupport 9.Servicelevelrequirements/targets 10.Mandatedtechnicalstandardsandspecificationofthetechnicalserviceinterface 11.Responsibilities 12.Costsandpricing 13.Changehistor14.Listofannexes Q5.WhywouldyouuseSACM?SACMstandsforServiceAssetandConfiguration Management.Bycapturinginformationandkeepingituptodate,wehelppeople makeinformeddecisionsattherighttime.Inaddition,providingaccurate configurationinformationcanproactivelyhelpresolveincidentsandproblemsmuch faster. Q6.WhatisanOLA?TheOperationalLevelAgreementisanagreementbetweenanIT serviceproviderandanotherpartofthesameorganization.Thiscouldbethe developmentteam,thesupportteamorhelpdesk Q7. WhydoweneedCSFs?CriticalSuccessFactor(CSF)isthetermforanelementthatis necessaryforanorganizationorprojecttoachieveitsmission.Itiswhatdrivesthe companyforwardthroughitsstrategy. Q8. More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

WhenwouldwecreateaServiceDesignPackage?AnSDPisproducedforeachnewIT service,majorchange,orITserviceretirement. Q9. WhattypeofinformationwouldyoustoreintheServiceCatalogue?TheService Cataloguecontainsalistofservicesthatanorganizationprovides,oftentoits employeesorcustomers.Foreachservicewithinthecatalogue,wetypicallyinclude description,timeframesorSLAforfulfillingtheservice,owners(whoisentitledto request/viewtheservice),costsandhowtofulfilltheservice. Q10. Canyougiveanexampleofapolicy?Attachmentsizesformailboxes Q11. WhywouldyouuseChangeManagement?WeuseChangeManagementto standardizeourmethodsandproceduresfordealingwithchangesandthereby reducingriskanddisruption.Werecordallchangestoassetsorconfirmationitemsin theConfigurationManagementSystem.Thisallowsustodefineandagreeonthose changesandensurethatonlypeoplewhohavetheappropriateauthoritycanmake changes. Q12. WhatarethestepsyouwouldfollowwhenaChangeRequestcomesin? Recordit  Evaluateit More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Prioritizeit Planit Testit Finally,implementit Q13. WhatinformationwouldyouattachtoaReleasePolicy? Uniqueidentificationfortherelease  Typeofrelease(minor,major,beta,alphaetc) Namingconventionsforthereleasee.g.dates,times,versionnumbers Descriptionoftherelease Rolesforeachstageoftherelease ExpectedfrequencyMechanismstobuild,installanddistributetherelease(focusingon re-useandefficiencyhere)Criteriaforacceptanceofthereleaseintovarious environments(test,training,Livet.) Q14. Whatinputsdoweneedbeforewecantestanewservice? Servicepackage  SLP Interfacedefinitionsfortheserviceprovider  Releaseplans More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Acceptancecriteria Q15. Canyouname3typesoftesting?Allofthesearetypesoftesting:  Usabilitytesting  Accessibilitytesting Processtesting Stressandloadtesting Availabilitytesting Compatibilitytesting Securitytesting Regressiontesting GeneralQuestions Possibleinterviewquestions Therearenumerousquestionsthatyoucanbeaskedinaninterview.Belowarelistsof sometypicalquestions,possiblereplies,andquestionsthatyoucouldaskthe interviewer.Inthinkingofyouranswerstothesequestions,considerwhatskillsand experienceareneededforthejobandwhatyouwanttohighlightaboutyourself. Possiblequestionsbytheemployer  Thejobandthecompany   More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Whyareyouinterestedinthejob?  Whyareyouinterestedinthisindustry(forexamplefinancialservices,constructionor retail)?  Whichtechnologieshaveyouusedordoyouknowthatwouldbeparticularlyrelevant forthisjob?  Whatelsecanyoubringtothecompany?  Whatdoyouknowaboutthecompany?  Whatmakesyouthinkthatyouwouldbegoodinthisrole?  Whataspectsleastappealtoaboutthisrole?  Howdoyouhopetodevelopinthisrole?  Whatchangeswouldyoumakeifgiventhisjob?  Haveyouexperienceofthissortofrole? Aboutyou More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Tellmeaboutyourself.  Whatareyourstrengthsandweaknesses?  Wheredoyouseeyourselfinfiveor10years'time?  Howdoyoumotivateothers?  Wouldyoudescribeyourselfasateamplayer?  Whatdoyoudoinyoursparetime? Previousexperience  Whatwerethekeyresponsibilitiesinyourlastjob?  Forprogrammers,canyougivemeanexampleofaprojectinwhichyouusedx language?  Howsuccessfuldoyoufeelyouwere?  Whatdoyourateasyourbestachievementtodate?  Whatisyourworstprofessionalfailure?  Whatdidyouenjoymostaboutyourpreviousjob?  Whatdoyoudoparticularlywell?  Canyoudescribeadifficultproblemandhowyoudealtwithit?  Whydoyouwishtoleaveyourcurrentjob? A bouttheindustry  More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Whatdoyouseeasthemostimportantcurrenttrendsintheindustry?  Whatdoyouthinkoftheimpactofx(recentdevelopments)willbeontheindustry? S cenarios  Whatwouldyoudoif:  yougotbehindschedulewithyourpartofaproject?  acustomeraccusedyouofsabotagingtheirnetwork? Possiblerepliestoquestions Tellmeaboutyourself.  Keepyouranswerfairlybrief,explainingyourbackgroundandhighlightingyour attributesandwhatyouhavedonethatarerelevanttothejob. Whydoyouwanttoworkhere?   Achancetoshowoffyourknowledgeofthecompany,andyoucanusethisto explainhowthecompanycanprovidethebestenvironmenttofulfillyourpotential.For example,Iamkeentoworkinalargecompanythathasahighlystructuredgraduate recruitmentscheme. Whatareyourstrengthsandweaknesses?  Forstrengths,youcanthinkbacktotheattributesthecompanywaslookingforand whichofthemfitsyou,forinstance,flexibility,attentiontodetail,aquicklearner,team working,leadership.Putapositivespinonyourweaknessespresentthemasminor flawsthatyoucanlearnfrom. More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Whatwouldyoudoif  Ifyouhavebeeninasituationsimilartotheonedescribed,youcanexplainwhatyou didonthatoccasion.Otherwise,itsamatterofgivingwhatyouthinkisthecorrect courseofaction.Forexample,ifbehindwithyourcontributiontoaproject,youdtell theprojectleader,lookatoptionsforthedeadlinetobeextended,workoutifyou couldcatchupyourselfandifnot,getinextrahelp. Possiblequestionsforyoutoasktheemployer  Thejob  Howmuchofmytimewouldbespenton?  WherewillIfitintotheoverallorganizationalstructure?     MostpopularITILInterviewQuestionsinUKCompany(II)

 Q1.Ifweusedanexternalorganisationtohelpusdeveloppartofourservice,what wouldthatbecalled? Q2.Canyounameariskthatmightoccurwhilstdesigningaservice? Q3.Canyouname3typesofSLA? Q4.Inyouropinion,whatshouldanSLAcontain? More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

Q5.WhywouldyouuseSACM? Q6.WhatisanOLA? Q7.WhydoweneedCSFs? Q8.WhenwouldwecreateaServiceDesignPackage? Q9.WhattypeofinformationwouldyoustoreintheServiceCatalogue? Q10.Canyougiveanexampleofapolicy? Q11.WhywouldyouuseChangeManagement? Q12.WhatarethestepsyouwouldfollowwhenaChangeRequestcomesin? Q13.WhatinformationwouldyouattachtoaReleasePolicy? Q14.Whatinputsdoweneedbeforewecanbeingtestingaservice? Q15.Canyouname3typesoftesting? Answerstotheabovequestions: A1 Outsourcing A2 Riskscancomeinmanydifferentformsincluding;financialmarkets,failureswithITor businessprojects,legalliabilities,creditrisk,accidentsandmistakes,naturalcausesand disastersaswellasdeliberateattacksfromanadversarysuchashacking. A3

ServicebasedSLA CustomerbasedSLA MultilevelSLA More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

A4 Typically,anSLAismadeupofanyofthefollowing:

1.Servicename 2.Clearanceinformation(withlocationanddate) 3.Contractduration 4.Description/desiredcustomeroutcome 5.Serviceandassetcriticalit6.Referencetofurthercontractswhichalsoapply (e.g.SLAMasterAgreement) 7.Servicetimes 8.Requiredtypesandlevelsofsupport 9.Servicelevelrequirements/targets 10.Mandatedtechnicalstandardsandspecificationofthetechnicalservice interface 11.Responsibilities 12.Costsandpricing 13.Changehistor14.Listofannexes

A5 SACMstandsforServiceAssetandConfigurationManagement.Bycapturing informationandkeepingituptodate,wehelppeoplemakeinformeddecisionsatthe righttime.Inaddition,providingaccurateconfigurationinformationcanproactively helpresolveincidentsandproblemsmuchfaster. More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

A6 TheOperationalLevelAgreementisanagreementbetweenanITserviceproviderand anotherpartofthesameorganization.Thiscouldbethedevelopmentteam,the supportteamorhelpdesk A7 CriticalSuccessFactor(CSF)isthetermforanelementthatisnecessaryforan organizationorprojecttoachieveitsmission.Itiswhatdrivesthecompanyforward throughitsstrategy. A8 AnSDPisproducedforeachnewITservice,majorchange,orITserviceretirement.

A9 TheServiceCataloguecontainsalistofservicesthatanorganizationprovides,oftento itsemployeesorcustomers.Foreachservicewithinthecatalogue,wetypicallyinclude description,timeframesorSLAforfulfillingtheservice,owners(whoisentitledto request/viewtheservice),costsandhowtofulfiltheservice. A10 Attachmentsizesformailboxes A11 WeuseChangeManagementtostandardizeourmethodsandproceduresfordealing withchangesandtherebyreducingriskanddisruption.Werecordallchangestoassets orconfirmationitemsintheConfigurationManagementSystem.Thisallowsusto defineandagreeonthosechangesandensurethatonlypeoplewhohavethe More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

appropriateauthoritycanmakechanges. A12

Recordit Evaluateit Prioritizeit Planit Testit Finally,implementit

A13

Uniqueidentificationfortherelease Typeofrelease(minor,major,beta,alphaetc) Namingconventionsforthereleasee.g.dates,times,versionnumbers Descriptionoftherelease Rolesforeachstageoftherelease ExpectedfrequencMechanismstobuild,installanddistributetherelease (focusingonre-useandefficiencyhere) Criteriaforacceptanceofthereleaseintovariousenvironments(test,training, liveetc.)

A14

Servicepackage More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com

MostpopularITILInterviewQuestionsandanswersinUKCompany,Collectedby www.itilv3exam.com

SLP Interfacedefinitionsfortheserviceprovider Releaseplans Acceptancecriteria

A15 Allofthesearetypesoftesting:

Usabilitytesting Accessibilitytesting Processtesting Stressandloadtesting Availabilitytesting Compatibilitytesting Securitytesting Regressiontesting

More ITIL interview questions for ITIL jobs can be find from www.itilv3exam.com