DIVISION 6 B REGISTRATION TRAINING CURRICULUM B NARCONON FRESH START NOVEMBER 11, 2012 The 5 Rookie mistakes There are

certain mistakes almost every Reg IT make and do not even realize they are doing these things. If any one of these 5 mistakes are made the Reg Cycle never is able to begin never mind make it to the Website Walkthrough or Close. It is important that you look at these and become so familiar with them and how to avoid them that you never fall into these traps. These 5 mistakes are fatal and no Reg Cycle can survive them, so study them and every day review them to make sure you are not actively committing any of them as they are success prohibitors, show stoppers, lifesaving preventers and stat killers. Eradicate them and you will find it much easier to make it to the pitch and website walkthrough on most of your calls. 1. Dont Take it Personally The first rookie mistake is taking any communication from the parent, relative or addict personally. Realize that everything they have tried themselves within the immediate family, extended family and outside help via therapists, outpatient and inpatient programs had failed. They are going to be out rudiments and have many ARCx, present time problems and withholds in regards to the addict and the problems the addiction has caused in general. Realize despite their efforts the addiction has won and the scoreboard has 0 successes and 100 failures. So taking their communication of anger, frustration, upsets or apathy personally is not analytical. If would not matter who you were (the milkman, mailman, Mike Tyson or the Oracle) their upsets and miss emotion would be directed just the same. Spot it for what it is and do not take it personally. Remember in book 5, Kick the Cat and be as exterior from their negative emotions and frustrations as possible. If you can put yourself somewhat exterior or outside the situation looking in you will be much more effective and less likely to take any negative emotions or upsets personally. 2. Theyre not an Expert and Youre not an Order Taker

The second mistake is taking what they want and think they need at face value. The mother says my daughter needs outpatient in Boise Idaho so she can keep her job at Wal Mart and take care of her 2 year old son. You take this data, compute with it at face value and give her outpatient treatment centers in Boise Idaho. If the addicts mother had all the answers or for that matter any of the answers she would not be on the phone with you. The parent or relative is restimulated and full of loss, failures, false datums and clearly does not have a clue what they need. Realize at this point that the Reg Process has not even started yet, all you have done is introduce yourself and then the parent or relative has vomited a bunch of bad data, losses and then told you what they need and why, if you listen and then give them what is being requested the game is over before it even starts. Listening and then acting on what the parents say they need is not very different then listening to the addict and what they say they need once they arrive to the center. Picture this, John is a new student at NN SSL and walks up to the ethics officer and tells him hey dude, so I can go to course from like 9am- 12pm on Monday, Wednesdays and Friday, the rest of the time I need to be shooting hoops because I am going to in the NBA, oh and I only eat organic beef and chicken, oh and I dont need the sauna and book 5, I am all good there. Do you think the EO is going to take out a notepad and start taking notes and making arrangements based on what the student is saying? NO, Then why would you do that with a PTS, out rudiments parent that doesnt know the first thing about what their addict son or daughter needs as far as drug treatment and why? Its the same thing as a student on day 1trying to CS their own program, its laughable.
3. Do not compute, think with, or let their comm affect your TR8.

When a parent or relative calls in, realize that things are not going very well for them and their communication is going to be reactive, and all over the place and they are VERY PTS to their son, daughter or family member. Think back to 72 hours before you arrived at Narconon, now look at your parents and how they were 3 days, 2days, 1 day and the day of youre leaving for treatment. Were things a bit upside down, reactive and all over the place? So taking and granting beingness, importance and significance to what they are saying is not survival and will always lead you one place, a failed Reg cycle.

Realize also because despite Mom and Dads efforts the drug addiction has perpetuated and because of that, Mom and Dad have copped the condition of the addict. What is the highest condition a parent of an 18 year old girl who is shooting heroin and selling her body for money? Do you think the Mom and Dad should be writing up Power Change or Affluence on the 2nd Dynamic? The answer is no! and it doesnt matter if dad is a high powered attorney or Doctor or if Mom is the President of the PTA (Parent-Teacher Association), thats great and good for them on their 3rd dynamic, you are actually speaking with them about their 2nd Dynamic and they are an Ethics Particle on their 2nd Dynamic, condition wise most likely Confusion or Treason. Would it make sense to listen to, compute or think with whats coming out of somebodys mouth that is in lower conditions? NO 4. Do not handle Originations or Objections at the beginning of the call Again everything Mom has tried and believed would work failed, everything Dad has tried and believed would work failed, then they have gone to Aunt Betty who is the family opinion leader (because she was a high school guidance counselor and dealt with misbehaving students) and Aunt Betty said make sure you keep her close to home so you can go visit and show your support This is Mom or Dads only stable datum and the only straw they are holding onto, no matter what they have to make sure that Suzy is close to home because her seeing the 2year old is the solution to her sobriety and getting through the treatment. Now whether its this firm or its more their instinct that they inherently feel the addict should be close to home, you going in and handling them right off the bat and taking up their Stable Datum and telling them it is wrong, well its not going to get you very far. Here is a real life example. Youre at Starbucks ordering a coffee, someone who you have never met before or seen before walks up to you while you are ordering and says Hey Dude, dont order that drink, that drink sucks only losers order that drink you need to order the caramel latte with chai blah blah blah...... what is your response to that going to be?? Why?? Because you dont know them, they have not built ARC with you nor done anything that would make you want to listen to anything they have to say. So bottom line is when on the

phone with the public, whatever their originations, objections, wrong stable datums etc.... DO NOT TAKE THEM UP AND HANDLE THEM GO ON WITH THE REG PROCESS THEY WILL WORK THEMSELVES OUT OR YOU WILL ADDRESS THEM LATER ON AFTER YOU HAVE EARNED THE RIGHT TO DO SO. 5. Theyre Not a Mind reader so you can just skip ahead and summarize. The family member being introduced into the Reg Cycle is not a Mind reader. Every time a new OL or DM enters into the Reg cycle, you do not just bring them up to speed on what you have spoken about with the other DMs or OLs in 2 minutes. You violate the Technology by doing this. You MUST start at step #1 and build ARC with them and then take them through the same process as you have with the other DM or OL. They need to have cognitions and realizations along the way and wind up at the same spot you and the other DM or OL did. Trying to shortcut this is not recommended and will not produce good results. Ideally you strive on each cycle to get the DMs on the phone right off the bat and any OL as well so you only have to go through the TECH 1 or 2 times.

These five errors are show stoppers, avoid them and you will find it much easier to get your 5-8 pitches in every day and with 5-8 pitches in every day you will save more lives and give people their freedom back!!

Chris Bauge Deputy Executive Director Narconon Fresh Start