JOB DESCRIPTION

Position Title Job Band Location Written By Network Optimization and Quality Manager Four Dar es Salaam Tanzania Salaam, Airtel Tanzania Business Unit / Function Job Level Department Administrative Reporting to: (Please provide position title) Functional Reporting to: (Please provide position title) Quality Sr. Manager B Networks Network Network Director

Approved by:

Network Director

Network Director

1. JOB PURPOSE (Briefly describe the general purpose of the position or its significance from the organizations point of view and how it contributes to the overall mission/objective of the organization). Direct and Oversee the 2G&3G network planning and optimization of the physical in-country 2G&3G voice and data country networks for Airtel Tanzania, in conjunction with the Strategic Partner to achieve Network Coverage and Quality Partners leadership, and to guarantee that the network is scalable while ensuring a world class customer e experience and meet benchmarked Key Performance Indicators (KPIs) 2. ORGANISATIONAL CHART (Please complete the organization chart below using jobs titles only. Please do not use individual names of people. Any matrix reporting may be mentioned as a comment below the chart.)

Network Director

Network Optimization and Quality Manager

1

3.

KEY ACCOUNTABILITIES Supporting Activities (HOW) (What are the key activities undertaken to achieve the desired end results? Monitor Network Quality parameters i.e. Key Performance Indicators (KPIs Ensure standardization of the network quality processes for consistent customer experience and plus one network over and above competition Competition Benchmarking and cascade good practices to Network teams Leverage on the best in class models and frameworks deployed for servicing current and projected customer base, ensuring coverage maximization and capacity optimization Ensure accurate and timely MAPA generation, MIS reporting as well as network quality reports to OPCO & Group management. Drive the collection of business inputs, technical utilization trends and forecast Ensure teamwork and collaboration across all business units within the value chain Manage high level relationships with key stakeholders including governmental and non-governmental agencies, internal business leaders, strategic outsourced partners, and technology partners to achieve partner engagement. Review partner performance to ensure on-time, efficient and accurate delivery Establish and enhance quality of relationship with Strategic Partners by consistent tracking, monitoring and feedback from Strategic Partners Direct, monitor and review functional QoS teams accross the country. These include but are not limited to network optimization, network changes, expansion, benchmarking and other related operations. Closely collaborate with Anglophone OPS and Quality heads Africa for leveraging on common synergies with other OPCOs in Africa, Airtel India, Airtel South Asia and for ensuring high Networks standards across these regions

Expected End Results (WHAT) (List the expected end results that must be

achieved in order to fulfill the job purpose)

Drive Network Quality strategy formulation, implementation and provide strategic leadership and direction to the Networks Quality functions within Airtel as well as the MS partners Organizations

Key partner management and stakeholder

Governance and performance monitoring of Country operations

Ensure capability development of the team and improved engagement

Build capabilities in the organization for scale and complexity by putting in appropriate technical talent and development Programme Develop a bench strength of future leaders through coaching, mentoring and guidance Establish performance expectations and resource allocations consistent with short and longer term plans Review subordinate performance and recommend appropriate

rewards and recognition

Customer Experience

Achieve customer performance

delight

and

experience

on

network

Monitoring Voice of Customer, Complaints and Inputs from other sources/survey results. Support special business needs in the market to achieve the specific market targets as on need.

4. DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job). Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, Opex, Capex, annual revenue etc.)

Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled, subscriber base, etc.).

5. SKILLS & KNOWLEDGE (State the minimum acceptable proficiency for this job. Do not state incumbent-specific information)

Educational Qualifications & Functional / Technical Skills Relevant Experience (Type of experience and minimum number of years) Other requirements (Behavioural etc.)

Bachelor of Engineer degree (communication, electronics, or related fields ) Sound knowledge of Mobile Network Planning and Optimization Analytical, statistical and Presentation skills Planning Skills People Management Skills Business awareness 5-7 years of experience in Mobile Telecom Industry Minimum 5 years management experience in Network Performance /Optimization/Planning/O&M

Ability to innovate and deliver value to business at multiple levels Ability to manage an outsourcing partners to deliver business solution Ability to motivate and lead Integrity Building and nurturing partnerships Delighting the customer Facilitating change and innovation

Excellent communication skills

6. APPROVAL Job Holder Date / / Immediate Superior Date