Christensen Care binders content

In order to support your service efforts, we have developed three units with all tools needed to service the rig and keep the customer updated: Service binder, which contains all the facts and material the service engineer needs to work with Christensen Care Customer binder, for the customer to have in his office Service book, which should be kept in the customers rig for easy availability and reference. The service book originally comes together with the customer binder Sales binder, contains useful sales material and information as sales argumentation, profitability calculation, agreement, extended warranty policy and more

Examples from the service binder

Christensen Car e Guidelines
After first 100 engine hours
* ** Rotation unit Trido Gear case Oil Oil

Inspection protocol
250 engine hours Atlas Copco recommendations
Pos. A B C D E F Description Main pump, max. pressure (bar) Main pump, stby. pressure (bar) Service pump, max. pressure (bar) Chuck pressure (bar) Max. feed force (kN)* Max. holdback force (kN) * Calculated on service pump pressure noted on C CS 10 280 ~25 215 90 60 90

Rig Parameter Check

Optional (if the service location is close to a drilling area)

Clean strainer, replace Change oil. Change oil.

CS3001, CS4002-series

*** Main hoist

OK

Rem.

Fix

CS 14 280 ~25 215 90 60 138

CT 14 280 ~25 215 90 60 138

CS 10 HA 280 ~25 215 90 60 90/138

CS 3000 324 (4700 psi) ~25 (380 psi) 172 (2500 psi) 90 (1300 psi) 96 (1400 psi) N/A

CS 4002 324 (4700 psi) ~25 (380 psi) 172 (2500 psi) 90 (1300 psi) 165 (2400 psi) N/A

* 1 2 3 4 5 6 7 8 9 10 11 12 13 14

Scheduled service Drill assembly Main hoist Foot clamp Cable Drill head * Rotation unit Gear box * Lube oil flow Hydraulics Hydraulic oil cooler Charge air cooler Charge air piping Radiator Diesel engine QSC 8.3 Engine oil * Water separator Air intake Belt FMC mud pump Oil

Every 250th engin e hour - Check points

* 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Trido Diesel engine QSB 4.5 and 6.7 Hydraulics Rotation unit Scheduled service Main hoist Rod holder Cable Jaws Jaw holder Drill head * Gear box * Lube oil flow Hydraulic oil cooler Charge air cooler Charge air piping Radiator Air intake Fuel filter * Belt Oil

Change filters accordin

g to maintenance when necessary.

Inspect cable. Lubricate Clean and inspect. Check, clean. Lubricate Clean strainer. Change Change oil.

instructions.

behind jaws if needed.

oil and filter.

CS10, CS14/CT1 4-ser

Clean fins. Check

Check lubrication oil flow by cracking 1/4 hose open or transparent hose by checking between drill head and gear box. fan.

Please note that the values are approximate and can vary with several percent depending on local conditions, settings and value. If value deviates notably contact your PC Service Engineer for support. CS 10/CS 14/ CT14/CS 10 HA 196 410 756 1300 117 254 451 776 Trido 140/FMC 64 ~140

maintenance instructio ns for detailed descripti Check/correct. See on. maintenance instructio ns for detailed descripti Check/clean fins on. and hoses. Check cooling element. by flushing carefully When needed, clean . Check liquid level. Check piping and filters. Check attachm ent and condition insert every 1000 . Change primary hours and seconda ry insert every 2000 indicated. See mainten hours or when ance instructions for detailed descripti Change pre fuel on. filter and seconda ry filter. Drain water. Check tension and condition accordin g to maintenance Replace when needed. instructions. Check oil level.

Check/correct. See

Lubricating points
OK Rem. Fix

Pos.

Description 1 st gear

CS 3000 254 532 980 1300 182 412 759 1006

CS 4002 207 417 743 1300 142 286 510 892

15 16 17 18 19 20 21 22 23 24 25 Chuck Wire line winch Drill assembly

Mast pivot pins Mast raise cylinder Mast hinge cylinders (ONLY 4002) Foot clamp Crown block Cradle Bearing Level wind chain Level wind screw Ball bearings Jaws Customer: Rig type: Engine type: Rig Serial No.: Engine hour: Atlas Copco Technician:

Max. RPM

2nd gear 3rd gear 4th gear 1 st gear

Min RPM

2nd gear 3rd gear 4th gear

Pos. I J

Description Safety relief valve (bar) Max water flow at 0 bar (litres/min)

Continues on the

next page

Christensen Care guidelines

Inspection protocol

Rig parameter check

www.atlascopco.com

Christensen-series

oil and filter. Check

chain tension.

ies

Examples from the customer binder

1. Introduction to Christensen Care
Your insurance to getting more core in the box

2. Certificate

Certificate
This document certifies that, effective this date
(Company name)

3. Agreement

has engaged a Christensen Care service agreement for its surface core drilling rig,

(Rig model and ID)

4. Warranty policy

5. Product leaflet

This agreement guarantees: Scheduled service by qualified Atlas Copco technicians Inspection protocols summarizing rig status and specifying further suggested actions Extended warranty up to 5,000 engine hours or 3 years Satellite monitoring of rig performance data that simplifies service planning Application know-how support during inspections Satellite monitoring of rig performance data that simplifies service planning

(Salesman)

6. Service book

(Date)

7. Inspection protocols

8. Other

www.atlascopco.com
6991 1676 01

Binder register

Certificate

Atlas Copco Christensen Care

Daily Checks
Customer responsibility

Daily safety check

Feed frame/Feed frame holder Rotation unit, cradle and slides Rod holder Mast top, top pulley Hose package Wire line hoist/Wire rope Emergency stops Control panel Anchor bolts Rod guides Stress release on communication cables (only APC) Guard (if mounted) Positioner cylinder/Raise cylinder and attachments Turntable (if mounted) Hoses Skid

Service book

Chains, Sprockets, Worm gear and Stand (only 262)

Before starting
Water swivel Drill rig Check ball bearing. Check for any signs of leakage, damage, breakages or cracks. Check the oil level. Power unit should be horizontally placed. Check oil level. Check level. Check tension (only 262). Service interval 250 engine hours
Scheduled maintenance Rig inspection Date of service
Signature and sticker

Christensen Care Service book

Hydraulic oil Engine oil, oil in Trido Engine cooler Feed chain

Service intervals
Service interval 500 engine hours
Scheduled maintenance Rig inspection Date of service
Signature and sticker

Service interval 750 engine hours

Scheduled maintenance Rig inspection Date of service

Signature and sticker

Service interval 1000 engine hours

Scheduled maintenance Rig inspection Date of service

Signature and sticker

Service interval 1250 engine hours

Scheduled maintenance Rig inspection Date of service

Signature and sticker

Service interval 1500 engine hours

Scheduled maintenance Rig inspection Date of service

Signature and sticker

www.atlascopco.com

6991 1676 01

Example from the sales binder

Take more marke t share with Christensen Ca re!

Our market share in Aftermarket (spare parts & service) on need a common Aftermar Christensen rigs has ket approach to increase been historically low. our customer share. We now ice product we can Christensen Care is offer today. It will answer to the needs probably the best servnance for our Christens of structured and quality en rigs. Christensen assured preventive Care is mainly aimed mainteby whoever is interested for small enterpris in peace of mind via e contractors, but can scheduled services be used and inspections. Christensen Care establish es a closer relations hip with the customer as new rig sales. At and will increase our the same time it gives spare parts sales as the customer economi well c and operational benefits. Christensen Care consists of: Preventive maintena nce every 250 engine hours Inspection protocols that summarizes the status of the rig and measures needed highlights potential problems and additiona Extended warranty l up to 5000 hours or 3 years Satellite monitori ng of rig performa nce data that simplifie Application knowled s service planning ge support during inspections Christensen Care will be a core focus for both the Capital since it gives us leverage and Aftermarket sales arguments in new organization at Atlas rig sales as well as Our sister program Copco, additional sales of , ROC Care, has proved service hours and to be a very powerfu spare parts. Atlas Copcos custome l tool by strengthe rs position on the ning both Atlas Copco market. Let us repeat market, you can be and the success and put our next success story! the Christensen Care on the

Profitability calculation
Christensen Care gives our customers a number of economic and operating benefits. In order to get the customer to understand the value of Christensen Care, its always a good start to get the customer to define his need. Below is a list of questions that can help to initiate the dialogue and serve as a base for your cost/benefit discussions: How many jobs? Is the rig/all rigs operating at capacity? How many hours? In normal operation, what are the standard rig shifts? Shifts/week/month/year? How many metres drilled? What is the average per shift/week/month/year? What does a standstill cost? Per hour/day/week? What was your longest standstill in the past two years? Time? Cause? What does a short standstill look like? Time? Cause? How many days does an unplanned breakdown take to repair? Where on the rig do faults/damages most often occur? Do you do preventive service/repair? Or only when something breaks? Where do you purchase spare parts? Who does your repairs? What does your rig cost per meter or hour? Fuel? Parts? Labour? How often is rig service coordinated with a planned standstill? With blasting operations, etc.? What is your normal price per metre drilled? Some of these questions can be sensitive to answer. Here are a few door openers: To get a customers costs and prices, offer a hypothetical estimate Let me see You operate a Christensen CS14 Im estimating that its cost per metre drilled is about USD 30, and that you can take about USD 40 per metre for your drilling services Some customers prefer not to divulge their drilling rate. Estimate a rate that is on the low side, based on their rig and drilling conditions. Lets see With this rig, under these conditions, you should be able to drill about 15 metres per day, at the rate you work Some customers dont like to discuss their spare parts purchasing, especially if they do so locally. According to my records, you purchase very few spare parts from Atlas Copco. Can that be correct?

Anders Bjrk

www.atlascopc

o.com

www.atlascopco.com

Introduction to Christensen Care

Profitability calculation

Christensen Ca re Agreement
The following Agreeme nt has been conclude d between xxxxxx, (Supplier). (Custom er) and Atlas Copco CMT Country

Sales argumentation
Christensen Care gives our customers a direct economic advantage, since it will reduce their number of unexpected breakdowns. Calculations show that the additional annual revenue often can reach EUR 16,000. Besides the direct economic advantages, Christensen Care gives a number of additional benefits, which are listed in the FBE analysis below and summarized on the following page. Finally you will also find a list of FAQs to help prepare you for the customer meeting.

1.

PRODUCT SPECIF ICATION

1.1 The Supplier undertakes to provide Christensen Care the below: for one (1) hydraulic drill rig in accordan

ce with

Feature Scheduled service

Benefit Improved economy Simplified planning Less risk of unexpected breakdowns No need for own service staff

Advantage Additional revenue of up to EUR 16,000 per year Cost per engine hours, i.e. less use gives lower cost Less time spent on planning maintenance/repairs. No surprises. No production losses. Quality reputation. Less risk for secondary damages. Less costs. More production. Less risk of unexpected stops. Increased productivity. Optimized maintenance cost. Better second-hand value. Longer life time. Peace of mind. Control of rig status and prediction of service times

Christensen xx

Serial number:

xxx

2.

SCOPE Christe

nsen Care
Inspection protocols

2.1 Periodic service

Christensen Care covers preventive maintenance (each Copcos maintena 250th engine hour) nce manual for Christen in accordance with sen xx. Atlas This undertaking includes servicing kits with original separate specifica parts that are used tion. The manhour for periodic servicing s used to perform . See included. the periodic service are included. No fluids are Periodic service can be performed in the field or at the nearest ice is set in consulta service center. The tion between the Supplier timing for the servand Customer. The available for service Customer is responsi at the agreed time. ble for the rig being If it is not, the Supplier Travel costs for the will charge costs incurred performance of periodic . service are not included Repairs and spare . parts in addition to the periodic service for the Customer. are charged separatel y at the agreed prices

Control of rig functionality Frequent rig surveillance Quality of equipment

Extended warranty Satellite monitoring ProCom

No unexpected costs for breakdown of major components Daily feedback on production, including engine hours, percussion hours and drilled meters Daily input on critical machine performance indicators Display of machine location on a map

Early warnings

2.2 Inspection

Control of fleet

In conjunction with the periodic service, an inspection is carried inspection protocol. out and documented The Customer retains on a separate one copy of the inspectio n protocol in which the drill rigs

Application knowhow

Feedback on drilling performance/equipment

Better know-how, better drilling. Optimized use of bits and ITH.

www.atlascopc

o.com

www.atlascopco.com

Christensen Care Agreement

Sales argumentation

www.atlascopco.com