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Training and Service Contract

Policies and Procedures

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The mission of the Training Program is to provide safe, quality training in a mutually beneficial setting to merit future contracts of service. The program is designed for applicants and trainers seeking to make a commitment to this industry and to training. House Norische recognizes the value that trainers, applicants and the industry experience when a commitment is made to training the individuals for the future. It is through training NOW that we will ensure service-oriented individuals for years to come. We encourage commitment, a long-term investment in our applicants and/or trainers and a constant desire to increase skills.

House Norische Vision & Philosophy

We envision a future where service oriented individuals are given the opportunity to fulfill their dream and be awarded a position where they can serve safely, with distinction and honor.

House Norische Members Believe in:

Freedom to explore all possible avenues and experience a wide variety of skills and activities . The right to live as he or she chooses, free from outside interference. Rewards based on merit, and punishment based on the severity of the offence.

Page 3 Table of Contents


Definition of Terms................................................................................................ 4 Getting Started....................................................................................................... 5

Apprentice Application Procedures Employer Application Procedures

FAQs & Program Structure.................................................................................. 6

How can applicants get into the training program? Does House Norische maintain client and applicant pools?

General Policies..................................................................................................... 7
Cancellation Complaint Procedure ................................................................................................8 Completion

Contract Transfer
Credit for Previous Experience Discrimination............................................................................................................9 Fees & Payment Hiring From the Applicant Pool................................................................................10 Indenture Date Layoff Monthly Work Reports Service Training ................................................................................................11 Orientation Performance Reports Probationary Period Progressive Discipline Quitting Training...............................................................................................12 Re-Entry Right to Appeal Safety Sexual and Other Unlawful Harassment Substance Abuse Policy Termination .............................................................................................................13 Transportation Wages of Clients Wage Progression Chart Withdrawal ..............................................................................................................14 Non-Working Clients

A. Responsibilities of Each Party...........................................................................15 B. Directed Studies Policy .....................................................................................16 C. Medical and/or Physical Aspects of Training and Service.....................................18 D. Time Off/Vacation Time................................................................................19 E. Termination ...........................................................................20

F. Confidentiality Clause.21

Application .22
References23 Certification..26 Knowledge/Skills/Abilities Formal Training Education..27 Background Information..28

Page 4 Definition of Terms

Applicant: An individual active within the application process. Applicant Pool: Qualified individuals seeking a position with a House. Client: An individual registered with House Norische. House Norische: Training house, consisting of Primary and Secondary training as well as Specialty Training. Cancellation: Formal termination of apprenticeship agreement with House Norische. Service Training Student: Individual participating in the Secondary training option, not formally indentured with House Norische. Declined Applicant: An applicant NOT successfully completing or meeting minimum requirements. Employed: Gainfully employed with a participating employer Trainer: A member of House Norische in good standing who has signed an Training Agreement and has been approved to assist in the practical training of clients. Qualified Applicant: Applicant who has met the minimum qualifications for entry into the applicant pool. Withdrawal: An action taken by an applicant requesting removal from the applicant pool.

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Individual Application Procedures
The application deadline is the first Friday of each month, for processing in that month. Following interview and orientation, is held on the 3rd Saturday of each month. Applications to the training program must be submitted with the following documentation: Completed Application Social Security Card or Valid employment authorization document issued by the INS Drivers License or State Issued Photo Identification Driving Record from state issuing photo identification (if driving will be required for the position) High School Graduates: Proof of High School Graduation or Certificate of Achievement with a 2.5 GPA o House Norische has determined that a college transcript reflecting either a two year or four year degree maybe substituted for a high school certificate. General Equivalency Diploma Recipients: GED Transcript o Former Military: DD o 214 or equivalent documentation Resume After submitting all required documents, applicants will be scheduled for an orientation and an interview. Final ranking and placement into training and service occurs when the applicant meets all of the following minimum requirements and completes the orientation and applicant interview Applicant is: 18years of age a high school graduate or has a GED or Certificate of Achievement physically capable Applicant has: met the skill requirements applicable to his or her position Transferring clients who are currently enrolled with another Trainer or House registered with House Norische do not have to meet minimum requirements. House Norische will seek to place transferring clients with the same diligence as any other client.

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Employer Application Procedures
House Norische membership is required to participate in the apprenticeship and training program.


How can applicants get into the training program?

Applicant Pool
Following the interview evaluation procedure, applicants will be placed on a Ranking List according to their evaluation scores, with the applicant having the highest score being at the top of the list, and all applicants then listed in descending order based on score. A separate ranking list will be maintained based on trade and sorted by geographic area. This ranked list is confidential to the Trainer and House Norische, though applicants may be advised of their current rank. As openings for the registration of new apprentices occur, the highest ranked applicant will be notified of selection by telephone. Should two applicants have the same point score, selection will be based on the earlier date of application, followed by time of application. It will be the responsibility of the applicant to keep the Trainer informed of their current mailing address and telephone number. Selected applicants must respond to the notice of selection within 48 hours of notice. If applicants cannot be reached by telephone, their names will be passed and notice sent to them by electronic mail, or massager to determine if the applicants are still interested. If no response is received in fifteen (15) working days from the written notice, the applicants name will be removed from the list. Only one notice will be sent. Qualified applicants remaining on a preceding ranking list will automatically be carried forward on the new ranking list and slotted in wherever their rating score placed them for a period of two (2) years, unless the applicant has been removed from the list by their own written request or following a first failure to respond or a second refusal to accept an apprentice opening. Applicants, who were not placed during the two (2) year period that were on the ranking list, will be required to reapply. During the two-year period, applicants who feel that their qualifications have improved since their original rating may submit documented evidence of such additional experience or training and request reevaluation and rating at the next regular processing cycle. An applicant may change positions and be transferred from one area of training to another based on their interview score that can be adjusted as appropriate for any change in information.

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What can individual do when a potential client comes to him or her looking for a position? Refer any individual interested in training to House Norische. Should these individuals be accepted into the qualified applicant pool, they will be ranked for training in accordance with the above described selection procedures and will be eligible for placement within House Norische.

Does House Norische maintain client and applicant pools?

Yes. House Norische maintains pools of clients and trainers which individuals may utilize when a need for a client arises. Clients can be obtained through the following methods, which are in the required order of use.

Client Pool
The client pool consists of available, House registered apprentices who are eligible for placement with a participating individual. The default method for selection from this pool is free interview. Individuals will have the choice to review client files, conduct an interview, and accept or decline a client. House Norische may pull clients from temporary positions to fill full-time permanent positions that may become available with another participating individual. There is a placement fee charged to individuals selecting client from this pool.

Applicant Pool
House Norische maintains a ranked pool of qualified applicants. Individuals needing trainees may place a call to the House and will be referred the highest ranked applicant eligible for placement in the individuals geographic area. There is a placement fee charged to employers selecting qualified clients from this pool.

Is House Norische an employment service?

No. The apprenticeship and training program is in the business of training and educating clients and employers to develop a stronger, more committed workforce for the future of all parties. Although contract transfers, dismissals, etc. can happen, they should be the exception and not the rule! Individuals in need of temporary laborers are encouraged to contact an employment service agency.

General Policies
The client or House Norische can request a training agreement to be cancelled for a variety of reasons including, but not limited to: academic performance, failure to provide regular work reports, termination from an employer, quitting an employer, refusing work with an House Norische trainer, discipline, or personal situations. All requests for cancellation initiated by the client must be put in writing and submitted to the resident trainer. Clients who opt to appeal cancellation action initiated by House Norische may refer to the Right to Appeal section in this manual.

Certification of Training
Upon completion of the training contract, the client will be recognized and granted documentation detailing all training and evaluations of training received during the training program.

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Complaint Procedure
Any complaint, grievance or interpretation request should be submitted in written form to House Norische within fifteen (15) days after the occurrence or incident that gives rise to the request. The Trainer shall, within 30 days, hear any such complaints, grievances or requests for interpretation as the interested parties may see fit to bring before it. At the conclusion of the meeting, the Trainer shall, determine the issue and, unless further investigation is considered necessary, a recommendation shall be submitted in writing to all interested parties.

To complete the training program and receive a certificate from House Norische, the apprentice must: 1. Complete all required related instruction 2. Complete the required number of hours in each service area as defined in the Training Standards

Contract Transfer
Clients or House Norische may request a contract transfer from the current Trainer to another Trainer. A transfer might be requested if: 1. The apprentice needs service experiences in categories for which the Trainer is unable to provide; 2. The apprentice must be removed for an extended period of time; or 3. The apprentice has identified training concerns to the Trainer and House Norische; the issues are determined to be irreconcilable, and the apprentice has given a two week notice. Contract transfers are not official unless approved by House Norische. Until the transfer has been approved, those hours in training by the client for the new Trainer may not count toward completion of the program. All fees between companies must be kept confidential.

Credit for Previous Experience

Clients accepted by House Norische who have creditable experience in the skilled occupation or in some other related capacity, may be granted advanced standing as an advanced client. Those granted advanced standing shall be trained in accordance to their higher ranking and status. Certain privileges may be granted to an advanced client that are restricted to entry level or lower level clients.

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Credit for previous experience (CPE) MUST be submitted with the original application. House Norische will not recognize credit for clients who have not submitted the proper documentation. Experience accumulated while in the qualified applicant pool can be recognized at the time of indenturement with the proper documentation. A client may be granted CPE for up to 2 years experience. If the level of related instruction is not equivalent to the time granted, the client will be trained at a level consistent with the time granted until their related instruction reaches a parallel level. Applicants with over 2 years of CPE will only be granted credit if they have proof of related instruction and service, if they can successfully test out of the required levels of related instruction as follows: Applicants who have 3 4 years CPE will be required to test out of the first level of related instruction; 5 6 years CPE will be required to test out of the first two levels of related instruction and 6 years and over of CPE will be required to test out of the first three levels of related instruction. A minimum score of 70% must be achieved on each test.

It shall be the policy of House Norische to prohibit discrimination of any kind with regards to its training program. House Norische pledges to recruit, select, and train clients, without discrimination due to race, color, religion, national origin, or gender. Any client or applicant for training who believes that he or she has been discriminated against on the basis of race, color, religion, national origin, or sex with regard to training or that the equal opportunity standards with respect to his or her selection have not been followed in the operation of an apprenticeship program may, file a complaint with the House, or Trainer. At the request of the client or applicant, House Norische will informally review the complaint pursuant to the complaint procedures outlined in this document.

Fees and Payment

House Norische will bill the client for all fees. Individuals interested in training a client on upper level or specialty services will be encouraged to seek reimbursement from the client upon completion of training. Many Individuals have adopted a policy that training is paid for by the Individual or House and reimbursement will not be necessary even if the client has moved on to another Individual or House, so long as they were removed from the position and did not leave the Individual or unduly break the service contract. Finally, Individuals are encouraged to pass the cost of specialty training directly to the client, as this is a specialty course designed to train the client in areas that are not normally viewed as necessary or basic and are not required for the completion of this contract.

Administrative Fee ..$1000

A placement fee will be charged each time an client is placed with an Individual, whether as a newly registered client or as a contract transfer.

Advance Placement .$1250

Applicable to clients who move to the next level of related instruction without having participated in the appropriate amount of time in training and or service.

Application Fee....$25
A non-refundable application fee is charged to all applicants.

Service Training (non-client) ..... $325

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Training, tests, grading and monthly reports charged per level of related instruction.

Quarterly Billing.. $2400

Clients will be billed 800.00 on the 15th of each month or quarterly on January 15th , April 15th July 15th, and October 15th a fee of 2400.00

Re-testing Fee ..... $20

Clients will be billed for tests that must be retaken.

Advanced Training . $1500

This fee may vary based on the level of training requested and the testing, instruction and supplies necessary to complete the training required.

Test-out Fee... $150

Per apprentice, per level. Tests and grading only

. Hiring from the Applicant Pool

Individuals wishing to acquire a client from the pool, will get the highest ranked client for that geographic area as described under Applicant Pool in these procedures. The clients file is pulled from the pool, the training agreement is completed, the indentured apprentice is notified when related instruction begins and the complete file is placed with all other indentured apprentices files.

Indenture Date
The effective date of apprenticeship registration (also known as "indenture" date) is that of the apprentices signature of the agreement or first day of training, which ever comes later, conditioned on the Trainers submission of the apprenticeship agreement in writing in accordance with the 29 CFR Part 29.

In the event of a dismissal, the Individual must provide written notification of the dismissal in the form of an exit survey, within five (5) days to House Norische. Exit survey forms can be obtained by contacting the House.

It is the responsibility of the Individual to classify AND inform the dismissed client of their eligibility for re-admittance.
The client will be placed in House Norisches client pool and will be eligible for placement with another participating Individual. The client is required to maintain training progress in order to remain eligible for placement.

Monthly Training Reports

Clients are required to maintain a record of their training experience on their monthly training report. This report must be verified and signed by the Trainer. The apprentice must submit a copy of this record to House Norische by the 10th of the next month. Failure to turn in monthly work reports for more than 60 days will place the client in probationary status. Failure to provide reports for over 120 days may result in dismissal.

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Service Training
Utilizing a predetermined schedule of work processes, an client must complete from 6000 to 8000 hours of Service Training under the supervision of a participating trainer to achieve certification in their area of service.

All clients and Individuals are required to participate in an orientation session. Orientations are conducted monthly and provide an overall summary of the program.

Performance Reports
The information obtained from monthly training reports, along with grades, will be added to the clients file on the 15th of each month. Individuals should consider these reports notification of training completion as defined in the Training Standards. Work reports and tests received after the 10 of each month will not be reflected on the current performance report.

Probationary Period
All clients are subject to a probationary period, for which they shall receive full credit toward completion of training. The probationary period is the first 90 days of training. Any credit for previous experience granted will not apply towards the probationary period. During the probationary period, the service agreement may be terminated by either the client or the Trainer without the formality of a hearing or stated cause. After the probationary period, the service contract may be cancelled for causes deemed .

Progressive Discipline
House Norische has outlined the following disciplinary procedures for academic and performance report probation. The Individual may have a separate disciplinary procedure for incidents that occur during training. Verbal warning from the Trainer with identified response requirements with no formal documentation placed in the clients permanent file. Courtesy call to Individual to notify of pending cancellation Written notification of intent to cancel. Cancellation may be appealed within fifteen days of written warning. Cancellation A client academic probation twice within a six month period will be subject to dismissal. House Norische has outlined the following disciplinary procedures for dismissed or terminated apprentices ineligible for replacement with a participating Individual or House: Notification of internal suspension with the opportunity for appeal Appearance before the Trainer Reinstatement, suspension or cancellation from the program Individuals not in compliance with the mission of the service training program will be subject to the following disciplinary action. First Offense Warning letter from the Trainer Second Offense review by House Norische

Third Offense The Individual will not be eligible for participation in the program for one year

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Quitting a Placement
An client should never quit a participating employer before providing 2 weeks notice, and notifying the Trainer or House Norische. House Norische will review incidents of quitting a placement on a caseby-case basis. It is at the discretion of the Trainer or House Norische to cancel a service contract at any time for quitting a placement position with an Individual or House. Any individual cancelled from the program for quitting a placement must follow the procedure outlined in these policies for re-entry into the training program.

Cancelled clients wanting to re-apply into the training program must wait a period of one (1) year and one day and re-submit a current application packet. The client will need to attend the applicable orientation and interview, and after receiving his or her ranking will be put in the applicant pool. Any credit for previous experience, properly documented, and submitted with the application, will be recognized in accordance with policy.

Right to Appeal
Program participants have a right to appeal any declination, cancellation or disciplinary action taken against them. The appeal must be presented in writing within 15 days of receipt of the notification. House Norische will review the letter of appeal at their next scheduled meeting. The Trainer has 30 days in which to respond in writing to the appeal. In the interim, the Trainer may decide to schedule an interview with the client prior to making the final decision. The final decision, is binding. If the Trainer decides that a declination or cancellation action taken by House Norische staff was valid, the individual must wait a period of one (1) year and one day to reapply.

Sexual and Other Unlawful Harassment

House Norische is committed to providing a training environment that is free of discrimination. Actions, jokes, or comments based on an individuals sex, race, ethnicity, age, religion, or any legally protected characteristic will not be tolerated. As an example, racial slurs (both overt and subtle) are forms of client misconduct that is demeaning to another person, undermines the integrity of professional training relationships, and is strictly prohibited. Any apprentice who wants to report an incident of sexual or other unlawful harassment should promptly report the matter to either the Trainer, House Norische Anyone engaging in sexual or other unlawful harassment will be subject to disciplinary action, up to and including termination from the training program.

Substance Abuse Policy

It is House Norisches desire to provide a drug-free, healthful, and safe workplace. To promote this goal, clients are required to function in an appropriate mental and physical condition to satisfactorily perform their duties. Clients may be required to take a drug test prior to initial placement with an Individual. Also periodic random drug testing may be performed at the Trainers discretion.

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No apprentice may use, possess, distribute, sell, or be under the influence of alcohol or engage in the unlawful manufacture, distribution, dispensation, possession, or use of illegal drugs or drug paraphernalia. Violation of this policy may lead to disciplinary action, up to and including immediate termination from the training program.

It is at the discretion of the Trainer to cancel training at any time for being terminated by a participating Individual. House Norische has outlined the following disciplinary procedures for dismissed or terminated client ineligible for re-placement with a participating Individual: Notification of internal suspension with opportunity for appeal. Appearance before the Trainer Reinstatement, suspension or cancellation from the program.

Clients are expected to provide their own transportation.

Wages of Clients
Clients shall be paid a progressively increasing schedule of wages consistent with skill performance and knowledge levels achieved. Client wages shall be based on a percentage of wages received at their place of employment. It will be the clients responsibility to maintain the information on an up-to-date basis. Client wages may vary from employer to employer. In the event the apprentice is terminated or changes employers, his/her wages will be based upon the rates of the new employer, with the achieved percentage level being retained. Though some trades may vary, the following generally represents the progression of the client wage scale.

Wage Progression Chart

OJT HOURS 0 1000 1001 2000 2001 3000 3001 4000 4001 5000 5001 6000 6001 7000 7001 8000 8001 9000

10% 12.5% 15% 17.5% 20% 22.5% 25% 27.5% 30%

Level 1 Semester 1 Level 1 Semester 2 Level 2 Semester 1 Level 2 Semester 2 Level 3 Semester 1 Level 3 Semester 2 Level 4 Semester 1 Level 4 Semester 2 Level 5 Semester 1

9001 10000


Level 5 Semester 2

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Secondary / Specialty Training Wage Progression Chart
OJT HOURS 0 1000 1001 2000 2001 3000 3001 4000 4001 5000 5001 6000 WAGE PERCENTAGE 20% 25% 30% 35% 40% 45% LEVEL OF INSTRUCTION Level 1 Semester 1 Level 1 Semester 2 Level 2 Semester 1 Level 2 Semester 2 Level 3 Semester 1 Level 3 Semester 2

Any client wishing to withdraw his or her file from the qualified applicant pool must provide House Norische this request in writing.

Non Working Clients

A House Norische client MUST maintain active employment as part of his or her training. Time management and prioritizing may be required but they are essential in the proper completion of this training program. If the client has an alternative means of support (ie. Social Security, Trust Fund, or Social Security Disability etc), payment arrangements can be made through with the Trainer.

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Appendix A
Responsibilities of Each Party
House Norische will establish the Apprenticeship and Service Training Committee who: Will hold regular meetings, Will screen and select qualified applicants, Establishes minimum standards for related instruction, Approves client agreements Arrange and approves tests, Maintains records of clients training progress, Notifies Trainer of satisfactory completion of client, Notifies Trainer of suspensions, terminations, and cancellations of clients. Assures that clients are under the supervision of competent and qualified trainers in a safe and healthy environment The Trainer: Demonstrates a good faith effort in providing long term training, Shall utilize House Norische released client/applicant pool when attempting to fill a House position Shall ensure that clients be provided with initial and continuous instruction, Shall provide consistent and proper supervision and training, maintaining a standard in the best interest of the client to assure a service oriented workforce Clients are rotated through all areas of the trade as appropriate for their level of experience, Shall make periodic review of its client training program and make constructive suggestions to the Service Training Committee where needed, Provides salary increases in line with established client scale per monthly performance reports. Salary increases are not advanced unless recommended by House Norische, Shall timely process all necessary forms, payments, and communications, this to include Requests for Placement, notification of layoff, accurate Exit Surveys and replies to all House Norische correspondence or calls, Shall actively participate in the Houses Affirmative Action Program and client outreach program The Client: Shall complete related instruction within established time frame, Shall attend related instruction classes when available, Shall conduct work activities in a proper manner as outlined by their Trainer, Shall be examined for competency and comprehension of tasks learned prior to advancement to next level (phase) of the training, Shall receive progressively increases in wages which are consistent with the skill levels, Shall apply themselves with diligence to assigned tasks, protect Trainers property, acquire required tools as related to the desired skill, and devote their best efforts toward attaining the skills of the trade, Shall abide by client standards as outlined by the Trainer and House Norische Training, Services. Shall inform House Norische of any change of address, telephone numbers, or other status changes.

For both Trainers and apprentices failure to comply with the responsibilities of the program may result in removal from the program.

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Appendix B
Directed Studies Policy
It is at the discretion of House Norische to enroll and/or determine when to enroll an client in a subsequent level of related instruction. Upon determination of such progression, testing materials and books will be made available if required. Training Supervisor In addition to a standard Trainer, clients may assigned a Training supervisor. Their job is to mentor and encourage the student to study the skills, provide clarification of related instruction and ensure the client complies with program requirements. Grading Clients are expected to test regularly. A client must receive a 70% or higher to successfully pass a module written test. A client receiving less than a 70% on a module written test will be required to study and re-test on that module until he or she can demonstrate a 70% score. clients are required to wait 48 hours before re-testing. Testing Options Trainers may choose from one of the following testing options. Option 1 The participating Trainer will provide tests for each level at the time the client has completed the level of training. The Trainer will give the client the quiz after the client feels that he/she has mastered all the objectives that have been outlined for that training period. The Trainer will then present the test(s) to House Norische for evaluation. ALL TESTS ARE CLOSED BOOKunless there are specific instructions on the test to utilize the book. Option 2 Tests may also be taken within House Norische. This is the preferred option for those clients who live and/or work in House. For both options, House Norische will return a performance report on or near the 15th of the month, for the client and Trainers review. Scheduling of Tests A test is required at the end of each section. It is also required that each client successfully complete 2 tests prior to graduating to the next level of training. Students may not take more than 2 tests or re-tests per week; however the Trainer has the discretion to deviate from this practice on a case-by-case basis.

Time Limit Students will have (1) one year from the date of delivery to complete each level. Students must test at least once every 6 months. Failure to test for longer than a 6 month period will cause the client to be subject to academic probation. Failure to test for over 8 months may result in termination. Clients will

be required to complete the core curriculum within the first 90 days of enrollment.

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Testing Out Applicants, who possess the knowledge and experience in their chosen area, may test out of one or more levels of related instruction. This may occur during the application phase (prior to orientation) and at any time during the term of training. There is a non-refundable testout fee of $150.00 per level. A passing score of 70% is required for each test. One retest will be allowed for any failed test. The client must pass all failed tests in each level to be completed. Applicants and/or clients who do not successfully pass the retests will be enrolled in the appropriate course for completion. Displaced Student Testing Should a client be displaced, the client will need to contact House Norische to arrange alternative testing options. Under no circumstances will the test be distributed to the client upon displacement. Level Completion Upon successful completion of all modules in a level and corresponding training hours, the client will receive a certificate of completion from House Norische. Clients who have not attained the required hours for level completion, but are within 300 hours, may be enrolled into the next level of their training. Alternative Training Trainers reserve the right to suggest and or supply alternative training to a client, if said training will further the clients academic progress and assist the client in finding appropriate placement. The cost of alternative training will be passed on to the client and removed from his or her wages based on the level of the client at the time and the over all cost of the training itself.

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Appendix C
Medical and/or Physical Aspects of Training and Service Medical
A client must be physically capable of maintaining their training and placement after the fact. In an effort to ensure this fact House Norische may require a full physical prior to entering training. The physical will be conducted by a physician of the clients choice at the clients expense during the orientation period. If for any reason the client does not have the appropriate medical information presented to the Trainer within 90 days of initiating this contract, the contract may be terminated and the client forced to re-apply at a later time. A client must also present verification of a recent STD test, which includes HIV/AIDS testing. While a positive result will not necessarily alter his or her acceptance into the training program it may alter the activities that are involved with the training regiment and placement there after. A client will be subject to bi-annual testing at the expense of House Norische after the initial documentation is filed. A client will be expected to maintain medical insurance through his or her employment. If the client has an alternative means of support (as described previously) then an alteration to the wage restrictions will be arranged to include medical insurance from an outside source. A client will be expected to monitor all prescription medication, diet requirements, physical or activity restriction and doctor visits and to notify the Trainer if any alteration in training schedule is required or if any problems occur. A client may be subject to random drug testing, at the expense of House Norische. If a test does result in a positive result the client may request retesting at his or her own expense. If a second test is done and again comes back positive for illegal substance the client may be subject to disciplinary actions up to and including termination of contract and or repayment of training expenses up to the full value of the remaining training period. It is the Trainers discretion as to offer possible short-term leave while the client pursues proper treatment, at the expense of the client. Short-term leave. If for a medical or psychological reason the client is incapable of proceeding with his or her training but does not wish to terminate the training regiment. The client may request short-term leave. This leave will be at the discretion of the Trainer to approve or disapprove based on a case-by-case basis. Short-term leave may range from 5 days to 6 weeks, depending on the medical needs of the client. If the client is absent for greater than 6 weeks, he or she is expected to request a suspension of training and to make arrangements to recommence training at a later date. It is the responsibility of the client to notify the Trainer as to his or her medical condition and provide any required documentation.

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Appendix D
Time Off/Vacation Time
. Vacation Time. After a client has successfully completed a level of training he or she is awarded 10 days vacation time. This time may be taken concurrent or in sections, and must be taken by December 31st or be forfeited. A client is expected to put through a vacation request to the Trainer two weeks prior to the requested time off. Vacation time will be allotted based on sonority and availability. A client must complete one full level of training and be maintaining a passing score in all areas before he or she qualifies to receive Bereavement Time, Personal Time, or Sick Time. Any deviations from these requirements are on bases on a case-by-case basis, client may submit request for time off to Trainer for approval. Bereavement time. If a client requires time off due to the death of his or her immediate family, 3 days time will be allotted. A client may request bereavement time off for other individuals, if no vacation time or personal time is available. The authorization of special case time off is at the discretion of the Trainer. Personal Time. A client is permitted 4 personal days, during a calendar year, in which he or she may request the day off of training for personal reasons; authorization is based on availability. Any days not taken by December 31st will be forfeited. Sick Time. A client is permitted 4 sick days during a calendar year. Client may be required to submit documentation to verify medical need. It would be the clients responsibility to provide any records, documentation or authorizations requested by the Trainer or House Norische. Any days not taken by December 31st will be forfeited.

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Appendix E
Since termination of an application or contract with a client is such a drastic step it is House Norisches policy to advise each client prior to obligating him or herself to the possible actions or activities that may initiate this level of response. The purchase, manufacturing, distribution or use of an illegal or controlled substance; this House has a zero tolerance policy on drugs. Falsifying information or withholding information pertinent to his or her standing, training, and/or placement. Intentionally harming another or through inaction allowing another individual to be harmed, refer to Trainer for definition of harm. Example: The client knew that another client was not following basic safety requirements maintained for the completion of a task and failed to report this action. Participating in any illegal act as specified by local, county, state or federal laws. Breaking the confidentiality clause within this contract. Blatant disrespect and/or disregard for House regulations, including (but not limited too) repeated offences of basic house rules, blatant or repetitive disrespect toward Trainers, staff, Individuals, guests, or other clients, repetitive sexual misconduct, or the use of abusive, inappropriate, or vulgar language. The inability to maintain academic proficiently, if the client fails to complete assigned tasks, fails to complete tests with at least a score or 70%, or fails to apply him or herself to the training for an extended period of time. While these examples are just that, examples, they are indeed actions that may lead to the termination of a training contract and the dismissal of an individual from an assigned position. Each offence is reviewed by the House on a case-by-case basis, and the decision to terminate a contract is final. If a contract is terminated the client must wait one year and one day, to reapply to the House for retraining. If an individual is accepted for re-entry he or she will start from the beginning, with no regards to previous training. The client will not be given the option to opt out of any area of the training and will be placed on probation for a minimum of 3 months for evaluation.

By signing this document you verify that you agree to abide by the standards disclosed therein and that any breach of protocol may lead to disciplinary action up to and including termination. Printed Name ___________________________________________________________

Signature______________________________________________ Date ____________

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Appendix F Confidentiality Clause

1. You shall not, except as authorized by the Trainer or required by your duties under your training contract, use for your own benefit or gain or divulge to any persons, firm, company or other organization whatsoever any confidential information belonging to the Trainer or relating to the affairs or dealings of House Norische which may come to your knowledge during your training. This restriction shall cease to apply to any information or knowledge, which may subsequently come into the public domain other than in breach of this clause. 2. All records, documents and other papers considered to be confidential, together with any copies or extracts thereof, made or acquired by you in the course of your training shall be the property of the Trainer and must be returned to the Trainer on termination of your contract. 3. Confidential information shall include all information, which has been specifically designated as confidential by the Trainer, and any information, which relates to the commercial and financial activities of House Norische, the unauthorized disclosure of which would embarrass, harm or prejudice the Trainer. 4. Information relating to clients and their treatment is of a confidential nature and must not be disclosed. In addition to the requirements of your professional body, the Trainer considers unauthorized disclosure of clients' confidential information a serious matter, which may lead to disciplinary action. 5. Under the Computer Misuse Act 1990, it is a criminal offence to use computers without authorization or tamper with data or computer equipment. 6. You should be aware that the Trainer will hold personal information about you on your personal file, the recruitment system and payroll system, which is used for purposes in connection with your training by House Norische. If you wish to examine any personal information relating to you, in the first instance you should put your request in writing to the appropriate Trainer.

By signing this document you verify that you agree to abide by the standards disclosed therein and that any breach of protocol may lead to disciplinary action up to and including termination. Printed Name ___________________________________________________________ Signature______________________________________________ Date ____________

Page 22 Last Name_______________________ First Name______________________ M.I. ____ Slave Name______________________________________________________________ S.S.# or S.I.# (Slave Identification Number)____________________________________ Birth date _______________________Age__________ Gender____________________ Marital Status ___________________________ Dependants ______________________ Mailing Address _________________________________________________________ City ___________________________________________________________________ County _________________________________________________________________ Postal Code _____________________________________________________________ Home Phone ____________________________________________________________ Alternate Phone __________________________________________________________ E-mail Address _______________________________________________________________________ _

Name of Present or Last Owner: _______________________________________________________________________ _ Address: _______________________________________________________________ Phone No.: (_____)_______________________ Your Position: __________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __ 1

PERIODS OF SERVICE Describe your service experience in detail, beginning with your current or most recent position. This is to include, but is not limited to the last five years of service. Include any military or formal training in detail. If needed, attach additional sheets, using the same Page 23 format as on the application. All information in this section must be completed. Resumes may be attached to provide additional information. MONTH/DAY/YEAR _____________________ to
MONTH/DAY/YEAR _____________________

Your Name (If different during position)____________________________________ Name of Next Previous Owner: _______________________________________________________________________ _ Address: _______________________________________________________________ Phone No.:(_____) ___________ Your Position: __________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ___________ Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __ 2 MONTH/DAY/YEAR ________________to MONTH/DAY/YEAR ________________ Your Name (If different during position)____________________________________ Name of Next Previous Owner: _______________________________________________________________________ _

Address:________________________________________________________________ Phone No.: (_____) ___________ Your Position ___________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ___ Page 24 _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __ 3 MONTH/DAY/YEAR ________________to MONTH/DAY/YEAR ________________ Your Name (If different during position)____________________________________ Name of Next Previous Owner: _______________________________________________________________________ _ Address:________________________________________________________________ Phone No.: (_____) ___________ Your Position ___________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

_______________________________________________________________________ _______ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __ MONTH/DAY/YEAR ________________to MONTH/DAY/YEAR ________________ Your Name (If different during position)____________________________________ Page 25 Name of Next Previous Owner: _______________________________________________________________________ _ Address:________________________________________________________________ Phone No.: (_____) ___________ Your Position ___________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __

MONTH/DAY/YEAR ________________to MONTH/DAY/YEAR ________________ Your Name (If different during position)____________________________________ Name of Next Previous Owner: _______________________________________________________________________ _ Address:________________________________________________________________ Phone No.: (_____) ___________ Your Position ___________________________________________________________ Duties and Responsibilities: _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____ Page 26 Reason For Leaving: _______________________________________________________________________ _______________________________________________________________________ __ If needed, attach additional sheets, using the same format as on the application. Resumes may be attached to provide additional information. KNOWLEDGE / SKILLS / ABILITIES (KSAs) List KSAs you possess and believe relevant to the position you seek, such as domestic skills, computer skills, fluency in language(s), etc. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

_______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ __________ FORMAL TRAINING List any formal training you have had and believe relevant to the position you seek, such as butler training, Japanese tea service, massage training, etc. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ________

Page 27 EDUCATION What is the highest grade completed? ____________________ Degree Received _____Yes ____No College: _________________________________ Date Attended ___________ Major ______________ Minor ____________ Degree Received _______________________________ College: _________________________________ Date Attended ___________ Major ______________ Minor ____________ Degree Received _______________________________ BACKGROUND INFORMATION HAVE YOU EVER BEEN CONVICTED OF A FELONY OR A FIRST DEGREE MISDEMEANOR? YES _________NO_________ If YES, what charges? _______________________________________________________________________ _______________________________________________________________________ __ Where convicted? _______________________________________________________________________ _ Date of Conviction: _______________________________________________________ HAVE YOU EVER PLED NOLO CONTENDERE OR PLED GUILTY TO A CRIME WHICH IS A FELONY OR A FIRST DEGREE MISDEMEANOR? YES__________ NO_________ If YES, what charges? _______________________________________________________________________ _______________________________________________________________________ __ Where? _______________________________________________________________________ _ Date: ___________________________________________________________________

Page 28 HAVE YOU EVER HAD THE ADJUDICATION OF GUILT WITHHELD FOR A CRIME WHICH IS A FELONY OR A FIRST DEGREE MISDEMEANOR? YES__________ NO__________ If YES, what charges? _______________________________________________________________________ _______________________________________________________________________ __ Where? _______________________________________________________________________ _ Date: ___________________________________________________________________ Do you currently have any warrants of any form out for your arrest? ____Yes ____No If yes, explain _______________________________________________________________________ _______________________________________________________________________ __ NOTE: A YES answer to these questions will not automatically bar you from service. The nature, job-relatedness, severity and date of the offense in relation to the position for which you are applying are considered. Refusal to answer will not result in adverse treatment of any applicant. Do you have a valid Passport? ________Yes _______No Do you have a valid drivers license? _________Yes _______No _________Type CERTIFICATION I am aware that any omissions, falsifications, misstatements, or misrepresentations above may disqualify me for consideration and, if I am accepted, may be grounds for termination at a later date. I understand that any information I give may be investigated as allowed by law. I consent to the release of information about my ability, service history, and fitness for service to trainers, personnel staff, and other authorized individuals for training and placement purposes. This consent shall continue to be effective during my period of training and service if I am approved. I understand that applications submitted are for private use only, information shared in these records shall remain private, except as exempted above. I certify that to the best of my knowledge and belief all of the statements contained herein and on any attachments are true, correct, complete, and made in good faith. Client Signature______________________________________ Date ________________ Printed Name _____________________________________

Page 29 Trainer ___________________________________________ Date ________________ Printed Name ______________________________________ This area to be completed by the Trainer or a member of House Norische Comments _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ______ _____ Recommendation to Accept Application _____ Recommendation to Refuse Application _____ Request Further Information (if checked, please specify information requested) _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ ____