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OVERVIEW
Welcome to the Camaligan Citizens Charter. This is a Product of collaborative undertaking among many entities and local offices operating in the local government of Camaligan. It is designed to serve as guidebook on key services of the municipal government. Further, it hopes to strengthen the social contract among our frontline service providers in the belief that there is always a better way. With the Camaligan Citizens Charter, the local government hopes to institutionalize new service orientation and consciousness among our service providers with improved service delivery performance at the same time advocating transparency in local governance. Specifically, this guidebook provides information on the following: 1. 2. 3. 4. 5. 6. 7. 8. Step-by-step procedure Response time Personnel responsible for each service Checklist of requirements to facilitate service delivery Schedule of fees (if any) Location maps sketching office(s) handling the service Directory of offices and contact persons Service Pledges of our offices

With this publication, the local government as frontline service providers of goods and services, institutionalize a mechanism for effectiveness and accountability in its transactions by laying more efficient systems and procedures to eliminate practices of red tape and graft and corruption, thereby creating client-friendly offices in the local government. The Citizens Charter: Making it Happen QUALITY SERVICE. This is what Mayor Emmanuel T. Prado envisioned the municipal government to provide its clientele. Prior to the issuance of Republic Act 9485(An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties therefore), Mayor Emmanuel T. Prado has already issued a memorandum creating the Task Force Anti-Red Tape, now known as the Citizens Charter Team, in an effort to minimize red tape in its various external and internal transactions. Complying with the requirements of R.A. 9485, therefore, was no longer a very difficult task to do. All local government officials and workers have been clarified of the necessity to effect some changes in its operating procedures even before the issuance of this law in order to better serve our clientele. The crafting of Citizens Charter of Camaligan started with a series of workshops, meetings and consultations among the team, the local employees and the public through a consultative committee, largely participated in by the members of the Camaligan Peoples Council, a
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network of non-government organizations, peoples organizations and the private sector. Camaligan as a municipality in the province of Camarines Sur to implement R.A. 9485, entailed technical assistance for this challenging task which the Department of Interior and Local Government and the Civil Service Commission ably provided. Conceptualizing the charter was one thing, but actually giving it shape and substance was an entirely different matter. Time and serious efforts were devoted by the people who have labored hard to make it happen. It has given the local administration an opportunity to look deeper and analyze existing systems and procedures in each office and undertake re-engineering of services. Certain policies had to be improved as support measures in order to sustain initial steps towards the elimination of red tape.

Among the landmark measures are the following: 1. Institutionalizing the Action Slip. All local operating offices are required to issue action slipsto its clientele for every transaction. The action slip provides information on the action taken by the receiving employee, regardless whether the documents submitted have been received or returned to the client. Further, it provides information on the date, time and name of the receiving officer which enhances accountability in each transaction. 2. No Lunch Break Policy. Through a memorandum issued by the Municipal Mayor, all heads of offices were required to submit the schedule of personnel to man their specific offices from 12:00 noon to 1:00 pm to ensure continuous service to our clientele. 3. Assignment of alternate signatory in the absence of the head of office. Except for offices who have personnel occupying the next-in-rank positions, such as assistants, the Municipal Mayor has appointed the most senior officer as alternate signatory upon recommendation of the head of office concerned, to ensure that transactions will not be disrupted in the absence of the head of office. 4. Strengthening the Citizens Complaints Desk or Public Assistance Desk. A specific area at the lobby of the municipal building has been assigned where complaints against erring employees of the local government shall be received. This is manned by a competent staff who shall assist the clientele and provide guidance on actions to be taken whenever necessary. The Mayor calls the attention of the office concerned and coordinates efforts to address the complaint or suggestion. The Suggestion Box is located at the lobby to receive feedbacks from the public. 5. Hotline Number. (054)4783365 / (054)4745090. To provide quality and appropriate emergency response to urgent situations, such as vehicular accidents, rescue, transporting victims requiring immediate medical attention, collection of garbage and
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other related incidents, a hotline number has been provided where the public can get immediate action/response. 6. Client Feedback Form. The local administration acknowledges the need for public participation for the effective enforcement of the charter. This tool shall measure how well services have been delivered or how these can still be improved. Further, it shall also manifest client satisfaction towards performance of the local government insofar as service delivery is concerned.

These measures are in fact, supportive of our battlecry: Fostering good governance for change and effecting change for good governance.

VICINITY MAPS

PhilippineMap

Camarines Sur Map

Camaligan Map

VISION STATEMENT
A municipality inhabited by God - fearing citizenry, aiming for peaceful and good dwelling place whereby a righteous government and true service tothe people are the key guiding virtues that our local leaders and concerned individuals should possess.

MISSION
By faithfully implementing the municipalitys battle-cry and advocacy for change dubbed asIMUKLAT which stands for Integrity, Model, Unity, Kindle, Law-enforcement, Action, Transparency, we shall achieve the desired vision. Applying the concept of balance governance inadministering various development thrusts of the municipality, the ultimate goals and objectives to uplift the economic, moral and spiritual growth of every Camaligueo shall be attained.

GOALS & OBJECTIVES

To be accountable and steadfast (Integrity), morally upright (Model), cohesive and building strong partnership (Unity), development-oriented (Kindle), discipline and law-abiding community (Law-enforcement), dynamic and responsive to the needs of the people (Action), honesty and purity of intention (Transparency).
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 To promptly deliver the basic needs of various services in our governance such as education, health services, nutrition, disaster program, solid waste management, livelihood and employment, social welfare, food and agriculture, environment and natural resources, infrastructure support facilities and other services like cultural and sports development as well as tourism. To improve the quality of life and living condition of Camaligueos by establishing a new society under a righteous government where poverty incidence be reduced or possibly eradicatedand eliminate corruption through genuine public service.

RIGHTEOUSGOVERNMENT Eliminate Corruption True Public Service Reduce Poverty Economic Growth
Education Health Livelihood Social Services Agriculture Environment Infrastructure

Integrity Model Unity Kindle Law enforcement Action Transparency

NEW SOCIETY

BUSINESS AND INVESTMENT SERVICES

SECURING BUSINESS PERMIT

ABOUT THE SERVICE

ALL businesses are required to secure a Business License & Mayors Permit and pay business taxes before the start of operation. The license and permit must be renewed from January 1-20 of every year. Business taxes for new enterprises are based on capitalization. For succeeding years, business taxes are computed as a percentage of gross receipts/sales. The capital investments or the gross sales/receipts are declared in a sworn declaration form to be subscribed by a notary public. Payments may be made annually, semi-annually or quarterly. If the last two modes of payments are preferred, succeeding payments can be done during the first 20 days of the 7 th month or succeeding quarters respectively. Innovations or re-engineering of the systems and procedures in this type of service have been introduced particularly in securing clearance from various offices such as Municipal Engineering Office, Bureau of Fire Protection, Zoning (MPDC) and Municipal Health Office. Said offices will prepare their certificates/clearance or report before January of the succeeding year.

TAXES AND FEES

Business Tax Mayors Permit Sanitary Inspection Fee Fire Inspection Fee Building Inspection Fee Occupation Fee Weight and Measure Zoning Fee Business Plate (new business) Business Sticker (renewal) Based on type of business and capitalization (for new enterprises) or annual gross receipts (for existing enterprises) Php 250.00 (depends upon the kind of business) Php 200.00 Php 100.00 Php 100.00 Php 50.00 Php 100.00 Php 200.00 Php 350.00 Php 75.00

SECURING ZONING CLEARANCE FOR BUSINESS PERMIT

ABOUT THE SERVICE ENTERPRISES are required to secure Zoning Clearance prior to application for Business Permit to ensure that the enterprise is allowed in the target location per the Comprehensive Land Use Plan (CLUP) and other relevant zoning and land use ordinance.

FEE(S) Clearance Fee (for new establishments only) P200.00

HOW TO AVAIL OF THE SERVICE Follow these Steps 1. Present duly accomplished Business License Application Form and other requirements. 2. Review of Documents Zoning Official checks the location of the business against the land use plan 3. Site Inspection (Optional) If the inspection is required, EIC refers the application to the Zoning Officer or his authorized representative. Site inspection may be required for new enterprises. 4. Payment of Fees Pay the required fees and secure an official receipt at the MTO 5. Processing of Documents EIC processes and records the transaction 6. Approval and Release of Site Zoning Clearance The Zoning Officer approves and releases the clearance. It Will Take You 2 minutes Please Approach MPDC Staff Nancy A. Atanacio/ MPDC Staff

5 minutes

2 hours

Nancy A. Atanacio

5 minutes 5 minutes

Mr. Nelson Almen/ Carmen Barrios Nancy A. Atanacio/ MPDC Staff Nancy A. Atanacio

5 minutes

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RETIRING A BUSINESS LICENSE

BUSINESS that ceased to operate or whose ownership has changed must file with the Municipal Treasurers Office an application for Retirement or Change of Ownership of Business, as the case maybe. This should be done to update the Municipal Governments record and to avoid accumulation of tax payments and penalties.

REQUIREMENT(S) Application for Business Retirement Form 2 copies Barangay Certification regarding cessation of business Previous years permit of license

HOW TO AVAIL OF THE SERVICE Follow these Steps 1. Application and Verification of Payment Secure application for business retirement form and proceed to the computer area to verify payment of previous taxes and fees due 2. Inspection After filing the application, the Business Licensing Division schedules an inspection to verify closure of business or changes in nature of ownership 3. Payment of Taxes Due Follow-up status of application and pay taxes due, if any 4. Issuance of Request Secure approved business retirement It Will Take You Please Approach Corazon D. David Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad

12 minutes

1 day

Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad

5 minutes 2 minutes

Nelson A. Almen Nelson A. Almen

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SECURING A CERTIFICATE OF SITE ZONING

ABOUT THE SERVICE SITE Zoning Classification is requested for record and reference purposes. The Municipalitys Comprehensive Land Use Plan (CLUP) was last approved by the SangguniangPanlalawigan of Camarines Sur in February 14, 2006 under SangguniangPanlalawigan Resolution No. 69 of 2006. REQUIREMENT(S) Letter-request addressed to the Zoning Coordinator/Municipal Planning and Development Officer Lot Plan with vicinity map drawn to scale signed by a Geodetic Engineer Original Certificate of Title/Transfer Certificate of Title (TCT) or Deed of Sale Real Property Tax Declaration Real Property Tax Clearance Special Power of Attorney of land owners authorized representative, if any

FEE(S) Certification Fee P100.00 per hectare

HOW TO AVAIL OF THE SERVICE Follow these Steps 1. Submit letter-request and requirements 2. Review and Verification EIC conducts research, review and verification. 3. Site Inspection (Optional) If sire inspections necessary, EIC refers the application to the Zoning Officer or his authorized representative. 4. Assessment of Fees 5. Payment of Fees Client pays the required fees and secures an official receipt at the MTO 6. Processing of Documents EIC processes and records transaction 7. Issuance of Certificate by MPDC or Designated Zoning Administrator.
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It Will Take You 5 minutes 30 minutes

Please Approach MPDC Staff MPDC Staff

2 hours

Nancy A. Atanacio

2 minutes 5 minutes

Nancy A. Atanacio MTO Personnels

5 minutes 10 minutes

Nancy A. Atanacio Nancy A. Atanacio

SECURING SANITATION CLEARANCE FOR BUSINESS PERMIT

ABOUT THE SERVICE ALL enterprises are required to secure a Sanitation Clearance upon application for business permit to ensure that the enterprise complies with the Sanitation Code of the Philippines as adopted by the Municipality and other relevant health-related ordinances. REQUIREMENT(S) Application Form for Business License Mayors Permit

SCHEDULE 8:00 am to 5:00 pm from Monday to Friday FEE(S) Medical Certificate P50.00 per employee

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Documents Review and Assessment Present requirements to the EIC for review and determination as to the number ofemployees of the business as basis forcomputing the Medical Certificate fee. Data is recorded in the logbook. 2. Proceed to Business Licensing Proceed to the steps for processing abusiness license. 3. Preparation of Sanitation Documents After payment at the Municipal Treasurers Office, go back to the Rural Health Center. Sanitation personnel will process and record the documents; issue the corresponding number of Health Cards; and prepare a temporary Certificate of Compliance with Sanitation Standard. 4. Approval EIC submits the documents for signature the Rural Sanitary Inspectors and the MHO 5. Site Inspection A site inspection of the business is scheduled to validate the Sanitation Certificate. It Will Take You Please Approach

2 minutes

Lea San Pablo

Depends upon the situation

MTO Personnel

5 minutes

Lea San Pablo

1 minute

Dr. Felix N. Prado

1 hour

Lea San Pablo

SECURING ZONING CLEARANCE FOR BUILDING PERMIT

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ABOUT THE SERVICE ALL enterprises and private persons constructing a new building or applying for expansion / renovation are required to secure a zoning clearance before applying for a building permit. This should be done before the start of construction to ensure that the building/business is allowed in the target location as per Municipal Comprehensive Land Use Plan (CLUP). REQUIREMENT(S) Applying Form for Zoning Clearance, duly notarized 3 copies Building Plan duly signed by a Civil Engineer 1 set Perspective duly signed by a Civil Engineer 1 set Lot Plan with vicinity map duly signed by a Geodetic Engineer 1 copy Bill of materials 1 copy Specifications 1 copy Proof of ownership a) Transfer Certificate of Title (TCT) or Deed of Sale 1 copy b) Authorization/Consent from Land Owner (duly notarized) c) Contract of Lease d) Authorization to Occupy Lot Real Property Tax Declaration Real Property Tax Clearance For Industrial and Agro-Industrial Projects a) Description of Industry b) Flowchart of Manufacturing Process c) Manpower Capacity and Volume of Work Environmental Clearance Certificate (ECC) (if the structure is of national figure) SB Resolution endorsing the project (if the structure is of national figure) Affidavit of non-objection from adjoining lot owners (if necessary)

FEE(S) TYPE OF STRUCTURE/PROJECT COST A. Residential, single attached P100,000.00 and below Over P100,000.00 B. Apartment P500,000.00 and below Over P500,000.00 CLEARANCE FEE Php 240.00 Php 600 + (1/10 of 1% in excess of Php 200,000.00) Php 1,200.00 Php 1,800 up to Php 2,000,000.00 in excess Php 3,000 + (1/10 of 1% in excess of Php 2,000,000.00)
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C. Dormitory P500,000.00 and below Over P500,000.00 D. Institutional P100,000.00 and below Over P100,000.00 E. Commercial, Institutional, Agro-Industrial P100,000.00 Over P100,000.00 F. SPECIAL USE/SPECIAL PROJECT P100,000.00 and below Over P100,000.00 G. ALTERATION/EXPANSION (affected areas/cost of expansion only)

Php 3,000.00 Php 3,000 + (1/10 of 1% of cost in excess of Php 2,000,000.00 Php 2,400.00 Php 2,400 + (1/10 of 1% of cost in excess of Php 2,000,000.00 Php 1,800.00 Php 6,000 + (1/10 of 1% of cost in excess of Php 2,000,000.00 Php 6,000.00 Php 6,000 + (1/10 of 1% of cost in excess of Php 2,000,000.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Proceed to the MPDO Present application form and requirements 2. Review and verification EIC conducts research, review and verification 3. Site Inspection (Optional) If site inspection is necessary, EIC refers the application to the Zoning Officer or his authorized representative 4. Assessment of Fees Request for assessment of clearance fees and submit notarized application form 5. Payment of Fees Proceed to the MTO and pay the required fees and secure an official receipt 6. Processing and Recording EIC processes and records Locational Clearance and forwards it to the Zoning Officer for approval 7. Approval and release of Locational Clearance Zoning Officer and Municipal Mayor approves Locational Clearance and releases the documents. It Will Take You 1 minute Please Approach Mary Anne B. Bibe or any staff of MPDO Mary Ann B. Bibe

20 minutes

2 hours

Nancy A. Atanacio

5 minutes

Nancy A. Atanacio

5 minutes

MTO Personnel

15 minutes

Mary Anne B. Bibe

5 minutes

Nancy A. Atanacio

SECURING A BUILDING PERMIT

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ABOUT THE SERVICE A building permit is required prior to construction, alteration, major repair or renovation, conversion of any building/structure owned by the government or private entities. The permit becomes null and void if work does not commence within one year from the date of issuance of permit, or if the building or work is suspended or abandoned at any time after construction has started within 120 days.

REQUIREMENT(S) 1. Building Permit Requirements 5 copies Building Plan (signed and sealed) 5 copies Specification (signed and sealed) 5 copies Bill of Materials and Cost Estimates (signed and sealed) 5 copies Structural Design Computation (for 2-storey building and above) 5 copies Lot Plan 5 copies Application Form (signed and sealed with photocopy of license & PTR) Building Permit Sanitary/Plumbing Permit Electrical Permit 1 piece Construction Log Book 1 copy Locational Clearance (MPDO) 1 copy Tax Declaration of the real property 1 copy Transfer Certificate of Title (TCT) or Deed of Sale or Proof of ownership 1 copy Certificate of Tax Payment of lot from the Municipal Treasurer 1 copy Certification from the Municipal Health Officer as to Sanitation (Optional) 1 copy Contract of Lease (if lot is under leasehold) 1 piece Yellow Folder with Fastener 1 piece Fire Safety Clearance Certificate OTHERS-as it may deem necessary. NPC, ATO, DOLE. Etc..

2. Fencing Permit Requirements 4 copies Fencing Plan (signed and sealed) 4 copies Specification (signed and sealed) 4 copies Bill of Materials and Cost Estimates (signed and sealed) 4 copies Lot Plan 4 copies Application Form (signed/sealed with photocopy of license and PTR)
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4 copies Tax Declaration of the real property 4 copies Transfer Certificate of Title (TCT) or Deed of Sale or Proof of Ownership) 4 copies Certificate of Tax Payment of Lot from the Municipal Treasurer 4 copies Contract Lease (if lot is under leasehold)

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Secure Building Permit Application forms with attached checklist of requirements 2. Submit complete requirements (with clearances) 3. Evaluation and Assessment a.) Electrical b.) Sanitary c.) Building Plans d.) Mechanical e.) Agriculture 4. Issuance of Order of Payment If the requirements are already complete and in order, an order of payment is issued by the EIC 5. Payment of Building Permit Fee Present the order of payment and pay the corresponding fees at the MTO 6. Presentation of Official Receipt Return to the office of the Building Official and present official receipt 7. Processing of Permit EIC processes the plans and pertinent documents for final approval of the Building Official 8. Approval of Permit Building Official approves the Building Permit 9. Release of Permit It Will Take You 2 minutes 2 minutes Please Approach Gerardo C. Ros Gerardo C. Ros

2 hours

Gerardo C. Ros/ Levi R. Pabines

10 minutes

Levi R. Pabines

10 minutes

Gerardo C. Ros/ Levi R. Pabines

5 minutes

Gerardo C. Ros

1 day to 15 days (Rule 2-NBC) 1 hour See item No. 7 5 minutes

Gerardo C. Ros/ Levi R. Pabines Gerardo C. Ros/ Levi R. Pabines Gerardo C. Ros

SECURING AN OCCUPANCY PERMIT

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ABOUT THE SERVICE An occupancy permit is required before any building/structure is used or occupied. This may be secured after the completion of a structure. If there is any change in the existing use or occupancy classification of a building, structure or any portion thereof, an occupancy permit is also required.

REQUIREMENT(S) Certificate of Completion from the Building Official 3 sets Completion Forms 3 sets Mechanical Permit Electrical Permit Sanitary/Plumbing Permit Log Book of building construction signed and sealed by the Civil Engineer Final Fire Safety Inspection Report from the BFP

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Secure Certificate of Completion Forms and Completion Forms from any member of the building staff 2. Second Endorsement Present duly accomplished forms and related documents to any member of the building staff for initial verification of the requirements. A 2nd endorsement will be given to the client for issuance of a Fire Safety Inspection Certificate from the Bureau of Fire Protection. 3. Submit requirements after clearance has been secured from BFP together with the duly accomplished forms and related documents; safety certificates as-built plans; and detailed sketch of location. Request for an inspection schedule. 4. Review/Evaluation EIC reviews the forms and construction activity entries in the construction log book It Will Take You 5 minutes Please Approach Gerardo C. Ros

day

Gerardo C. Ros/ Levi R. Pabines

10 minutes

Gerardo C. Ros/ Levi R. Pabines

15 minutes

Gerardo C. Ros

30 minutes

Gerardo C. Ros/ Levi R. Pabines

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5. Building Inspection Building Inspector/Technical Staff conducts actual inspection of the completed building/structure and checks if the same is in accordance with the approved plans and specifications 6.Preparation of Inspection Report (Optional) If the Building Inspector finds that the completed project had deviations from the approved plans, you will be given an inspection report that list s the needed corrections or other documents required. 7. Issuance of Order of Payment EIC prepares an order of payment indicating an assessment of fees to be paid 8. Payment of Fees Proceed to the MTO and pay the required fees 9. Present Official Receipt 10. Processing of Occupancy Permit 11. Issuance of Occupancy Permit duly approved by the Building Official

1 day

Gerardo C. Ros/ Levi R. Pabines

day

Levi R. Pabines

30 minutes

Levi R. Pabines

10 minutes 1 minute day 10 minutes

MTO Personnel Gerardo C. Ros Gerardo C. Ros/ Levi R. Pabines Gerardo C. Ros

PAYING REAL PROPERTY TAX

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ABOUT THE SERVICE OWNERS of land, buildings, and machineries have to pay the real property taxes annually. Taxes are the percentage of the propertys taxable value. Taxable value is based on the Municipal Assessors Schedule of Fair Market Value. Real Property Tax payments are made at the Land Tax Division of the MTO. Taxpayers may choose to pay on an annual or quarterly basis. Discounts are given to those who pay the amount in advance.

REQUIREMENT(S) Copy of latest Real Property Tax Declaration Photocopy of Latest Real Property Tax Payment/Official Receipt

DISCOUNTS AND PENALTIES Prompt payment (paid on or before deadline Advance payment (paid before January 1 of taxable year Failure to pay tax on time 10% discount on basic tax, SEF and other levies 20% discount on basic tax, SEF and other levies 2% interest per month of the unpaid amount or a fraction thereof; but total interest shall not exceed 36 months or 72%

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Computation of Real Property Tax Present the requirements at the computer area, A tax bill is then printed. 2.Verification EIC verifies correctness of the tax bill against RPTAR after which tax bill will subsequently be released to taxpayer 3. Payment Present the tax bill to the assigned collector at the payment counter and pay the taxes due It Will Take You 2 minutes/Tax Declaration Please Approach Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad

5 minutes/Tax Declaration

3 minutes/Receipt

SECURING CERTIFICATE OF REAL PROPERTY TAX PAYMENT

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ABOUT THE SERVICE A certificate of Real Property Tax Payment is required in certain transactions (e.g. securing a building permit), as proof that taxes on real property have been paid and updated. This can be secured from the Land Tax Division of the Municipal Treasurers Office. REQUIREMENT(S) Copy of Real Property Tax Declaration Community Tax Certificate Documentary Stamp Certification of Tax Payment (O.R.)

If the purpose of the requested certification is for transfer of property ownership, the following are further required: Duly notarized document supporting the transfer of ownership Transfer Tax Payment (Official Receipt)

TAXES AND FEE(S) Certification Fee Documentary Stamp Transfer Tax Php 50.00 Php 15.00 of 1% based on market value or amount of consideration (whichever is higher)

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Request for computation of taxes due and submit requirements Please Approach Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad 2. EIC computes the following: Nelson A. Almen 1 minute/RPU Carmen A. Barrios Real Property Tax Bill 2 minutes/Documents Ma. Gina A. Servidad Transfer Tax 3. Pay corresponding taxes due 2 minutes/receipt Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad 4. Issuance of Real Property Tax Certificate 3 minutes/RPU Nelson A. Almen of Payment/RPT Clearance Carmen A. Barrios Ma. Gina A. Servidad It Will Take You 2 minutes

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SECURING CERTIFIED TRUE/PHOTO COPY OF TAX DECLARATION, TAX MAPS AND CERTIFICATIONS
ABOUT THE SERVICE THIS service refers to the issuance of certified true/photo copy of the tax declaration of real property/ies, tax maps and certifications of various property holdings to be requested from the Municipal Assessors Office. REQUIREMENT(S) Service Slip for request Official Receipt/s

FEE(S) Per Certified True/Photo Copy Per Certification Php 50.00 Php 50.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in fillingup Transaction Slip (TS) 2. EIC verifies records to determine the TD number of owner 3. EIC evaluates the request then assigns TS number and records it in the logbook 4. Printing of certified true copy of tax declaration/s or certifications as requested 5. EIC prepares requested tax maps or cadastral maps 6. Sign requested tax declarations, tax maps or certification 7. EIC releases tax declarations, tax maps or certifications It Will Take You 3 minutes 5 minutes 5 minutes 15 minutes/TD 15 minutes/certification 5 minutes 5 minutes 5 minutes Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Ma. Ramona Tolentino Engr. Fernando Eduardo

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REQUEST FOR REVISION OF REAL PROPERTY/IES LAND, BUILDING OR MACHINERY) IN THE ASSESSMENT RECORD

ABOUT THE SERVICE This service refers to the appraisal and assessment of real property for change of name, classification, area and depreciation of subject property. REQUIREMENT(S) Two (2) copies each of the following: Letter Request Title Reg. Deed of Conveyance Tax Clearance Follow These Steps 1.EIC interviews client and assist in filling-up of transaction slip (TS) 2. Verification of records to determine the TD number and owner 3. EIC evaluates and authenticates the completeness of documents upon presentation of original copy. Then assigns TS number and records in the logbook 4. EIC assigns control ARP number; records in the logbook; encodes and prints FAAS, Notice of Assessment and ORF 5. EIC reviews and affixes signature in the printed FAAS 6. Sketch FAAS of lot/building. EIC records the new owner in the Tax Map Control Roll (TMCR) 7. EIC records in the Journal Assessment Transaction 8. Final Review by LAOO III for signature of Municipal Assessor and assigns document file number to supporting documents of MASSO file 9. Municipal Assessor recommends approval in the FAAS 10. EIC prepares transmittal for the processed transaction It Will Take You 3 minutes 5 minutes Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo

5 minutes

30 minutes/FAAS 5 minutes 5 minutes

5 minutes

10 minutes

3 minutes 5 minutes

Ma. Ramona Tolentino Engr. Fernando Eduardo

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11. Transmit processed transaction for approval of the Provincial Assessor 12. Approval of the Provincial Assessor 13. Release approved transaction to the client or his authorized representative

1 hour 2 days 2 minutes

CLIENT Provincial Assessor PASSO Personnel

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TRANSFER OF TAX DECLARATION TO NEW OWNER (SIMPLE TRANSFER)

ABOUT THE SERVICE This service refers to the appraisal and assessment or real property for transfer of tax declaration to new owner. REQUIREMENT(S) Two copies each of the following: Title Registered Deed of Conveyance Transfer Tax Receipt CAR (Certificate Authorizing Registration) Tax Clearance DAR Clearance (for Agricultural Land) Note: Present the original copy for authentication HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in fillingup the Transaction Slip (TS) 2. EIC verifies records to determine the tax declaration (TD) number and owner 3. EIC evaluates as to the completeness of documents and authenticates the same upon presentation of original copy and assignment of TS number 4. EIC assigns control ARP No.; records in the logbook; encodes and prints FAAS, Notice of Assessment and ORF 5. EIC reviews and affixes signature in the printed FAAS 6. Sketch FAAS of lot/building. EIC records the new owner in the Tax Map Control Roll (TMCR) 7. EIC records in the Journal of Assessment Transaction 8. EIC conducts final review and prepares the transmittal for the processed transaction 9. Municipal Assessor recommends approval
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It Will Take You 3 minutes 5 minutes

Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Ma. Ramona

5 minutes

30 minutes/FAAS 5 minutes

5 minutes

5 minutes 10 minutes 3 minutes

in the FAAS 10. EIC transmits processed transaction for approval of the Provincial Assessor 11. Approval of the Provincial Assessor 12. Release approved transaction to the client or his authorized representative

1 hour 2 days 2 minutes

Tolentino CLIENT Provincial Assessor PASSO Personnel

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REQUEST FOR ANNOTATION/CANCELLATION OF MORTGAGE, ENCUMBRANCE, BAILBOND, ETC. ON REAL PROPERTY/IES (LAND, BUILDING, OR MACHINERY) IN THE ASSESSMENT RECORD

ABOUT THE SERVICE This service refers to the real property subject for annotation/ cancellation of mortgage, encumbrance, bail bond, etc. in the assessment record. REQUIREMENT(S) Reg. Notice/Release of Mortgage Reg. Notice/ Release of Bail bond Adverse Claim, etc.

FEE(S) Per annotation/cancellation Processing Fee-Php100.00 per parcel

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in filling-up the Transaction Slip (TS) 2. EIC verifies records to determine the TD number and owner 3. EIC evaluates the completeness of documents, assigns TS number and records in the logbook 4. EIC annotates notice of annotation/cancellation in the assessment record (FAAS) 5. EIC updates annotation in the computer 6. EIC signs notice of annotation/cancellation in the assessment record 7. EIC transmits notice of annotation/cancellation to the Provincial Assessor 8. EIC releases annotated assessment record to the client or his authorized representatives It Will Take You 3 minutes 5 minutes 5 minutes 10 minutes Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Ma. Ramona Tolentino CLIENT

3 minutes 5 minutes 1 hour

2 minutes

Engr. Fernando Eduardo

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REQUEST FOR CANCELLATION OF ASSESSMENT OF REAL PROPERTY/IES (LAND, BUILDING OR MACHINERY) IN THE ASSESSMENT RECORD

ABOUT THE SERVICE This service refers to the real property subject for cancellation in the assessment record. REQUIREMENT(S) Letter Request Certification from the DENR (for land) Barangay Clearance as to non-existence of real property (Building and Machinery) Tax Clearance Ocular Inspection (Optional)

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in fillingup the Transaction Slip (TS) 2. EIC verifies records to determine the TD and number. 3. EIC evaluates the completeness of documents, assigns TS number and records in the logbook. 4. EIC prepares notice of cancellation for signature of the requesting party 5. EIC signs notice of cancellation for approval of the Provincial Assessor 6. EIC prepares transmittal for the processed transaction 7. EIC transmits processed transaction for approval of the Provincial Assessor 8. Approval of the Provincial Assessor 9. EIC releases approved transaction to the client or his authorized representative 10. EIC transmits copy of cancelled assessment record at the Municipal Treasurers Office It Will Take You 3 minutes 5 minutes Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Ma. Ramona Tolentino Engr. Fernando Eduardo CLIENT Provincial Assessor PASSO Personnel

5 minutes 10 minutes 3 minutes 5 minutes 1 hour 2 days 2 minutes 2 minutes

28

TRANSFER OF TAX DECLARATION TO NEW OWNER FOR SUBDIVISION OR CONSOLIDATION

ABOUT THE SERVICE This refers to the appraisal and assessment of real property for transfer of tax declaration thru subdivision or consolidation. REQUIREMENT(S) Title Reg. Of Deed of Conveyance Approved Subdivision Plan/Technical Description Tax Clearance Dar Clearance Note:Prepare Two (2) copies each document and present the original copy for authentication. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in filling-up the Transaction Slip (TS) 2. EIC verifies records to determine the TD number and owner 3. EIC evaluates and authenticates the completeness of documents upon presentation of original copy; assigns TS number and records in the logbook 4. EIC assigns PIN subject for subdivision or consolidation 5. EIC assigns control ARP number; records in the logbook; encode and print FAAS, Notice of Assessment and ORF 6. EIC reviews and affixes signature in the printed FAAS 7. Sketch FAAS of lot/building. EIC records the new owner in the Tax Map Control Roll (TMCR) 8.EIC records in the Journal of Assessment Transaction. 9. Final review by LAOO III for signature of Municipal Assessor and assigns document file number to supporting
29

It Will Take You 3 minutes 3 minutes

Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo

5 minutes

5 minutes

30 minutes/FAAS 5 minutes

5 minutes

5 minutes

10 minutes

Engr. Fernando Eduardo

documents of MASSO file 10. Municipal Assessor recommends approval in the FAAS. 11. EIC prepares transmittal for the processed transaction. 12. EIC transmits processed transaction for approval of the Provincial Assessor 13. Approval of the Provincial Assessor 14. EIC releases approved transaction to the client or his authorized representative

3 minutes 5 minutes 1 hour 2 days 2 minutes

Ma. Ramona Tolentino Engr. Fernando Eduardo CLIENT Provincial Assessor PASSO Personnel

30

REQUEST FOR OCULAR INSPECTION TO ASSESS NEWLY CONSTRUCTED BUILDINGS, OR CHANGE IN CLASSIFICATION OF REAL PROPERTY/IES (LAND, BUILDING OR MACHINERY) IN THE ASSESSMENT RECORD

ABOUT THE SERVICE This refers to the appraisal and assessment of real property to declare newly constructed buildings or installed machinery or to change the classification as to actual use of the real property. REQUIREMENT(S) Letter Request Tax Clearance Building Plan or Occupancy Sales Invoice (for machinery) Note:Prepare Two (2) copies each document and present the original copy for authentication. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC interviews client and assists in filling-up the Transaction Slip (TS) 2. EIC verifies records to determine the TD number and owner 3. EIC evaluates and authenticates the completeness of documents upon presentation of original copy; assigns TS number and records in the logbook 4. EIC conducts ocular inspection as scheduled 5. EIC prepares FAAS for newly assessed buildings, machinery and/or change in classification of real property/ies. 6. EIC assigns and controls ARP number and records in the logbook. Encodes and print FAAS, Notice of Assessment and ORF 7. EIC signs and sketch of new printed FAAS (for building) by the appraiser 8. EIC records in the Journal of Assessment
31

It Will Take You 3 minutes 5 minutes

Please Approach Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando Eduardo Engr. Fernando

5 minutes

2 hours

15 minutes/FAAS

30 minutes/FAAS 15 minutes

5 minutes

Transaction 9. EIC updates Tax Map (for land) and records it in the TMCR 10. Municipal Assessor recommends approval in the FAAS 11. EIC prepares transmittal for the processed transaction 12. EIC transmits processed transaction for approval of the Provincial Assessor 13. Approval of the Provincial Assessor 14. EIC releases approved transaction to the client or his authorized representative

5 minutes 3 minutes 5 minutes 1 hour 2 days 2 minutes

Eduardo Engr. Fernando Eduardo Ma. Ramona Tolentino Engr. Fernando Eduardo CLIENT Provincial Assessor Engr. Fernando Eduardo

32

LIVELIHOOD AND EMPLOYMENT

33

SECURING EMPLOYMENT REFERRALS THROUGH PESO

ABOUT THE SERVICE The Public Employment Service Office (PESO) is a free charging multi-employment service facility established at the municipality. It provides assistance to job seekers in the form of referrals for possible employment. Career guidance and counselling are also offered to assist the client in the recruitment process.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Sign in the logbook and fill-up the Registry Form 2. Labor Market Information EIC provides the client LMI of the corresponding establishments/corporations/businesses regarding the updated list of job vacancies 3. Job Matching EIC evaluates through interviews the job seeker based on the resume submitted and matches the qualifications required of the position 4. EIC prepares the referral/recommendation letter 5. PESO Manager approves the referral/recommendation 6. Issuance and monitoring of the referral EIC issues the referral and monitors the employee regarding the status of the referred employment. It Will Take You 5 minutes Please Approach PESO Manager

10 minutes

PESO Manager

15 minutes

PESO Manager

5 minutes 3 minutes

PESO Manager Municipal Mayor

2 minutes

PESO Manager

34

AVAILING OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENT (SPES)

ABOUT THE SERVICE This program is intended to help poor but deserving students pursue their education by means of employment during summer vacation as mandated by R.A. No. 7323 otherwise known as Special Program for Employment of students. The program is funded by the LGU and DOLE, with 60% of the salaries shouldered by the LGU and the remaining 40% by the DOLE.

REQUIREMENT(S) Duly filled-up Registration Form 01 (3 copies) with ID pictures attached and attested by the School Principal or Registrar Any of the following to attest his/her age: a. Birth Certificate/Baptismal Certificate b. Form 138 where age is specified c. Joint affidavit of two disinterested parties, Re: Age of Students Any of the following to attest the student rating: a. Form 138 b. Certificate of grades by the school registrar that the student has a passing school grade during the previous semester/school year c. Certified true copy of the students class cards/report card Latest Income Tax Return of the Parent/guardian or Certification from employer/union president that the parent of the jobseeker is to be displaced or have been displaced

WHO MAY AVAIL OF THE PROGRAM 15-25 years old In-school or Out-of-School Youth (OSY) Enrolled during the present school year/term during the school year/term immediately preceding the summer vacation, or an out of school youth who intends to continue his/her education Parents net income after tax does not exceed P36,000.00 annually.

35

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Fill-up the Registration Form and submit the prescribed requirements 2. EIC reviews and assesses submitted documents 3. EIC posts names of SPES beneficiaries 4. EIC prepares the appointment to be signed by the Municipal Mayor, Municipal Budget Officer, Municipal Treasurer, Municipal Accountant and the PESO Manager 5. Attend guidance and counselling/orientation of the policies and is assigned to different LGU offices 6. EIC monitors office performance of each SPES beneficiaries 7. EIC prepares the necessary documents to be submitted to the Accounting Office for payment of salaries as LGUs counterpart 8. EIC submits/forwards the evaluated documents at the DOLE Provincial Office for the 40% counterpart payment It Will Take You 5 minutes 10 minutes 5 minutes 30 minutes Please Approach PESO Manager PESO Manager PESO Manager PESO Manager

1 hour

PESO Manager PESO Manager

20 minutes

PESO Manager

1 hour

PESO Manager

36

AGRICULTURE

37

AVAILING MICRO-LIVELIHOOD PROJECTS

ABOUT THE SERVICE This service extends financial assistance ranging from P30,000.00 to P50,000.00 to groups/associations with juridical personality funded by the Local Government Unit of Camaligan. REQUIREMENT(S) One copy of each of the following: Certificate of Registration Code of By-Laws Articles of Cooperation Project Proposal Board Resolution HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit requirements and provide information about the request (e.g., qualifications) 2. Submit FS/Project Proposal 3. EIC conducts preliminary evaluation as to feasibility of the project 4. EIC endorses the application to LCE for final evaluation and approval 5. EIC prepares and signs the Memorandum of Agreement (MOA) 6. Processing of documents 7. Release of project It Will Take You 1 hour 3 minutes 30 minutes 10 minutes 8 hours 2-3 days 2-3 days Please Approach Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda

38

ACCESSING TECHNICAL ASSISTANCE ON CROP PRODUCTION

ABOUT THE SERVICE Agricultural Technologists (ATs) assigned in the different barangays of the municipality can answer client queries regarding: Seeds Selection Pest Management Irrigation Management Weed Management Post Harvest Handling Seeds/Seedling Management Preparation of Farm Plan Budget Land Preparation/Cultivation HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Sign in the logbook and provide information on services requested 2. Service Provision EIC provides information and/or technical assistance It Will Take You 3 minutes 1 hour Please Approach Helen T. Almen Evelyn A. Deuda Helen T. Almen

39

AVAILING OF FARM INPUTS: SEEDS AND FERTILIZER

ABOUT THE SERVICE The Municipal Agriculture Office extends technical assistance to farmers through subsidized farm inputs (seeds & fertilizer) either in full (100%) or fifty (50%) subsidy. REQUIREMENT(S) Community Tax Certificate

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit requirements and provide information about the assistance requested 2. EIC checks masterlist Area Location Farm Status Extension of withdrawal slip 3. EIC recommends approval Controlling (Balance) Checking of requirements 4. Approval of request 5. Receive farm inputs and sign in masterlist It Will Take You 5 minutes Please Approach Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda

15 minutes

5 minutes 5 minutes 10 minutes

Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda Client

40

AVAILING VETERINARY SERVICES

ABOUT THE SERVICE The Municipal Agriculture Office provides livestock services which cover debeaking, castration, vaccination/immunization, treatment, deworming, and diagnosis services. Clients may bring their livestock directly to the MAO or services may be scheduled in their area.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit request for service It Will Take You 3 minutes Please Approach Evelyn A. Deuda 2. EIC interviews/assesses Specie Drugs and Biologics to be used 3. Application/Treatment (e.g. injection) EIC provides relevant information and prescribes medicines for home medication, if necessary.

10 minutes

Evelyn A. Deuda

30 minutes/head

Evelyn A. Deuda

41

AVAILING TECHNICAL TRAINING IN AGRICULTURE

ABOUT THE SERVICE This service refers to LGU-assisted trainings being conducted upon request of interested groups on the following areas: Integrated Pest Management (Rice & Corn) Hybrid and Inbred Rice Production Modified Rapid Composting Hog Raising Cattle Fattening Vegetable Production (HVCC Production) Animal Breeding (Natural) Feeds and Feeding

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and state your request 2. Scheduling the date of the proposed training (including type of training, participants and venue) 3.EIC prepares Training Design/Module/Proposal 4. Approval of the proposal 5. Preparation of Program/Communication 6. Coordination and distribution of communications 7. Conduct of training It Will Take You 5 minutes 30 minutes Please Approach Evelyn A. Deuda Helen T. Almen 8 hours 30 minutes 4 hours 4 hours 8 hours/day minimum Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda Helen T. Almen MAESO Personnel Evelyn A. Deuda Helen T. Almen

42

ACCESSING TECHNICAL ASSISTANCE ON SURVEILLANCE AND EARLY WARNING SYSTEM/PREDIAGNOSE OF CROPS AND ANIMALS

ABOUT THE SERVICE The Municipal Agriculture Office regularly conducts monitoring of farms and livestock through field visits to diagnose existing crops and animals and provide appropriate technical assistance to prevent and control possible infestation of pests and diseases. This service may also be availed of through requests from clients.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach Agricultural Technologist to report any irregularities on crops growth/animals 2. EIC conducts farm visit for ocular inspection, diagnoses problem and provides technical assistance/information It Will Take You 3 minute Please Approach Helen T. Almen

1 hour/hectare

Evelyn A. Deuda

43

SOIL ANALYSIS SERVICES

ABOUT THE SERVICE Soil analysis is conducted by the Municipal Agriculture Office upon request from farmers in order to determine type of soil and the appropriate amount and type of fertilizer to be applied. REQUIREMENT(S) Soil sample (air dry) HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach EIC and present request 2. EIC provides appropriate instruction as to: Soil to be gathered Number of samples to collected Air drying samples Packaging/breaking 3. Collect and submit required soil samples 4. EIC labels soil sample Name of farmer Farm location Crops planted Size of the area planted 5. Soil Sample Analysis Soil sample processing/refining 6. Recommendation Prepare summary report as to the type of fertilizer and its quantity Computation It Will Take You 1 hour Please Approach Evelyn A. Deuda Helen T. Almen

1 hour

Evelyn A. Deuda

30 minutes

Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda Helen T. Almen

30 minutes

1 hour

Evelyn A. Deuda

1 hour

Evelyn A. Deuda

44

CONDUCTING TECHNOLOGY DEMONSTRATION ON CROP AND LIVESTOCK PRODUCTION

ABOUT THE SERVICE The Municipal Agriculture Office conducts upon request technology demonstration to any qualified recipient n the following areas: Organic Farming Balanced Fertilization Crop-livestock Integration Multiple Cropping/Inter Cropping Goat Production

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the Municipal Agriculturist and present your request 2. EIC provides appropriate information on the following: Approved budget Orientation of technology Requirements/qualifications Proposed MOA 3. Site inspection/evaluation 4. Preparation of Project Proposal and MOA 5. On-the-job coaching 6. Field Day Distribution of Communications Determine objectives of the activity It Will Take You Please Approach

30 minutes

Evelyn A. Deuda

30 minutes 8 hours 2 hours

Evelyn A. Deuda Helen T. Almen Evelyn A. Deuda Evelyn A. Deuda Helen T. Almen MAESO Personnel

4 hours

45

AVAILING OF TILAPIA FINGERLINGS DISPERSAL/INLAND FISHERY PROGRAM

ABOUT THE SERVICE The Agricultural Technologistassigned in Fishery Development can answer queries of farmers pertaining to inland fishery and Fishery Dispersal Program. Interested farmers are required to undergo training on Fishery Culture Management and Practices.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the Agricultural Technologist/Municipal Fishery Development Coordinator and state your request. 2. Information Provision The Municipal Fishery Development Coordinator provides information on how to avail of the Fishery Dispersal Program. 3. EIC conducts field visit for validation of pond site and indorses the conduct of culture management seminar 4. EIC schedules the delivery of tilapia fingerling stock It Will Take You 2 minutes Please Approach Evelyn A. Deuda

5 minutes

Evelyn A. Deuda

1 hour 4 hours

Evelyn A. Deuda

Evelyn A. Deuda

46

SECURING CERTIFICATION ON AGRICULTURAL-RELATED INFORMATION/DOCUMENTS

ABOUT THE SERVICE The Municipal Agriculture Office issues certification on all agricultural related documents that pertains to the following: Actual file Gross harvest Average harvest/production Farm area Classes of rice area (irrigated, rain-fed, upland) Unproductive area (conversion) Certificate of Animal Death Certificate of Crop Damage

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach AT assigned in the barangay and state your request 2. EIC endorses the request to the Municipal Agriculturist 3. Conduct of interview Purpose Assessment Site Visitation Confirmation Validation Ocular Inspection 4. Preparation and issuance of certification It Will Take You Please Approach

30 mintes

Evelyn A. Deuda

15 minutes

Evelyn A. Deuda

2 hours 15 minutes

Evelyn A. Deuda Evelyn A. Deuda

47

AVAILING SEASON LONG TRAINING OR FARMERS FIELD SCHOOL (FSS)

ABOUT THE SERVICE The conduct of Farmers Field School covers a period of Four (4) months. The participants will be provided with lands-on-training from seed sowing/planting to harvesting with the end in view of providing adequate knowledge and skills in order to reduce cost of production and increase crop yield. The training may focus on: IPM on rice IPM on corn IPM on vegetables

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Coordination with the Department of Agriculture RFU-5 and Agriculture Training Institute to determine schedule and availability of funds of funds for the activity 2. Invite participants 3. Conduct Farmers Orientation 4. Conduct 4-hour training per week or a total of 16 weeks of training 5. Preparation of Project Proposal for Field Day 6. Conduct of Field Day to showcase the technology It Will Take You 1 hour Please Approach Evelyn A. Deuda

4 hours 4 hours 64 hours 1 hour 4 hours

MAESO Personnel Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda Evelyn A. Deuda

48

INFRASTRUCTURE

49

REQUESTING THE PREPARATION OF PLANS AND PROGRAM OF WORK

ABOUT THE SERVICE The Municipal Engineers Office acts on requests from Barangay Officials and other private individuals or entities in the preparation of Plans and Program of Works for the construction, repair and maintenance of government structures such as buildings, roads and bridges and other infrastructure projects.

REQUIREMENT(S) Letter Request

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit letter request to the EIC who will record the request in the logbook and forward the same to the Municipal Engineer 2. Evaluation of the request Municipal Engineer evaluates the request and endorses it to the Construction Section 3. Site Inspection EIC conducts ocular inspection and confers with requesting person on-site 4.Preparation of Program of work EIC prepares detailed plans and bill of materials 5. Recommendation and Approval Municipal Engineer evaluates and approves the program of work 6. Release of the program of work It Will Take You 2 minutes Please Approach Gerardo C. Ros

10 minutes

Levi R. Pabines

day 1-3 days

Levi R. Pabines Levi R. Pabines

5 minutes 2 minutes

Levi R. Pabines Gerardo C. Ros

50

TRANSPORTATION AND MANAGEMENT

51

SECURING MAYORS PERMIT FOR TRIMOBILE OPERATION

ABOUT THE SERVICE Trimobile used as a public transport facility that operates along approved routes within the municipality of Camaligan requires Mayors Permit. This is renewed annually.

REQUIREMENT(S) Application Form for Franchise Barangay Clearance Community Tax Certificate Official Receipt and Certificate of Registration from LTO Certificate from the respective associations of trimobile according to area of operation: CATODA DSTODA PPODA SJSRPODA SMSTPODA GPODA MAPODA Franchise of preceding year for old operators Mayors Permit of preceding year for old operators Bureau of Internal Revenue Clearance Police Certification Report FEE(S) Mayors Permit Franchise Fee Legal Research Fee Supervision Fee/Franchise Fee Police Certificate Fee/Legalization Plate Fee/Registration Fee Php 100.00 Php 245.00 Php 20.00 Php 15.00 Php 110.00 Php 30.00

52

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present the requirements and secure order of payment 2. Pay the corresponding fees at the MTO It Will Take You 5 minutes Please Approach SB Personnel Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad SB Personnel

5 minutes

3. Present Official Receipt for issuance of Mayors Permit and Franchise for trimobile operation, plate and sticker

5 minutes

53

SECURING PADYAK AND MOTORIZED PADYAK PERMIT

ABOUT THE SERVICE Interested persons who want to operate a padyak or motorized padyak as a public transport facility within the approved routes inside the Municipality of Camaligan are required to secure Mayors Permit to operate to be renewed annually.

REQUIREMENT(S) Barangay Clearance Medical Certificate of the driver Community Tax Certificate BIR Clearance (with more than 5 units of motorized or manually-operated padyak) Official receipt of Payment from MTO For motorized padyak, secure certificate of membership from respective association FEE(S) Padyak Motorized Padyak Php 170.00 Php 480.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present the requirements and secure order of payment 2. Pay the corresponding fees at the MTO It Will Take You 3 minutes Please Approach SB Personnel Nelson A. Almen Carmen A. Barrios Ma. Gina A.Servidad SB Personnel

5 minutes 3. Present the Official Receipt for the issuance of Mayors Permit and Plate/Sticker 5 minutes

54

SECURING A COMMUNITY TAX CERTIFICATE

ABOUT THE SERVICE A Community Tax Certificate (CTC) is requiring for an individual or corporation who: Acknowledges any document before a notary public; Takes an oath of office upon election r appointment to any position in the government service; Receives any license certificate or permit from any public authority; Pays any tax or fee; Transfer other official business; Receives any salary or wage from any person or corporation. REQUIREMENT(S) Previous CTC or any Identification Card TAXES AND FEES Minimum Tax (Basic Tax) Salary or Gross Income Individual Php 5.00 Additional Php1.00 for every Php1,000.00 Corporation Php 500.00 Additional Php1.00 for every Php1,000.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present previous CTC/personal data It Will Take You 1 minute Please Approach Corazon D. David Nelson Almen Carmen Barrios Ma. Gina A. Servidad Corazon D. David Nelson Almen Carmen Barrios Ma. Gina A. Servidad Corazon D. David Nelson Almen Carmen Barrios Ma. Gina A. Servidad

2. EIC issues Community Tax Certificate

1 minute

3. Pay corresponding community tax based on computed taxable income

1 minute

55

REGISTRATION OF BIRTH

ABOUT THE SERVICE REPUBLIC Act No. 3753 mandates the establishments of Civil Registry in the Philippines where acts, events, legal instruments and court decrees concerning the civil status of persons shall be recorded. The birth of a child being a vital event for a person must be registered within 30 days from the time of the birth at the Office of the Civil Registrar of the municipality where the birth took place. Beyond 30 days is considered late registration.

FEE(S) Timely Registration Late Registration less than 1 year old Late Registration more than 1 year old Php 50.00 Php 130.00 Php 200.00

A. HOW TO AVAIL OF THE SERVICE (TIMELY ILLEGITIMATE) Follow These Steps 1. Apply for birth registration to the EIC who shall determine the place of birth, timeliness of registration and legitimacy of child 2. Pay corresponding fees at the MTO 3. Preparation of COLB EIC interviews the Registrant and gather data needed in COLB Form (102); EIC fills-up COLB and checks entries; Client/Informant and Midwife/Hilot signs the document 4. EIC reviews the COLB, assigns the Registry Number and affixes signature and dry seal 5. LCR reviews the affixes signature as proof of approval and receipt at the LCR office 6. EIC releases document to client It Will Take You 2 minutes 5 minutes Please Approach Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Lucia A. Medrano Renee B. Abina Rosdan Francisco Cipriano De La Cruz

10 minutes

3 minutes 2 minutes 1 minute

56

B. HOW TO AVAIL OF THE SERVICE (LATE-ILLEGITIMATE) REQUIREMENT(S); Any two (2) of the following documents: Baptismal Certificate School Records (Nursery, Kindergarten or Preparatory) Medical Records Insurance Policy Certification of the Punong Barangay Affidavit of two (2) disinterested persons who might have witnessed or known the birth of the child. If registrant is more than 18 years old, any of the following: Birth in Security Paper (National Statistic Office-Panganiban Drive Naga City) Voters Registration Follow These Steps 1. Apply for Birth Registration to the EIC who shall determine the place of birth, timeliness of registration and legitimacy of child and issue the checklist of requirements. 2. Submit the requirements to the EIC for review 3. Pay corresponding fees at the MTO 4. Preparation of COLB EIC interviews the registrant and gather data needed in COLB Form (102); EIC fills-up COLB and checks entries Client/Informant and Midwife/Hilot signs the documents EIC prepares notice for posting at the LCR Bulletin Board and copy is also given to client 5. During the Ten (10) day posting period, EIC reviews and affixes signature on the COLB 6. After the Tenth day, EIC assigns the Registry Number and Affixes office dry seal LCR reviews and affixes his signature as proof of approval and receipt at the LCR Office 7. EIC releases document to client It Will Take You 3 minutes Please Approach Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Rosdan Francisco Cipriano De La Cruz

2 minutes 5 minutes

10 minutes

Lucia A. Medrano Renee B. Abina Cipriano De La Cruz

10 days

Rosdan Francisco

2 minutes 2 minutes

Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Cipriano De La Cruz

1 minute

57

REGISTRATION OF DEATH

ABOUT THE SERVICE The spouse or nearest relative who has knowledge of the death of a person who died without medical assistance, must report the same to the Local Civil Registrars Office of the Municipality where the event occurred within 48 hours. The Municipal Health Officer examines the cause of death, signs the Death Certificate, and directs the registration of the death certificate to the Office of the Civil Registrar within the reglementary period of 30 days.

FEE(S) Burial Permit Burial Fee Transfer of Cadaver Php 30.00 Php 50.00 Php 100.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and provide information as to the place of death 2. Preparation of Death Certificate (Municipal Form 103) EIC checks entries Client signs the document 3. Bring the document to Rural Health Center for signature of the MHO 4. Pay corresponding fees at the MTO 5. EIC reviews the document, assigns the Registry Number and affixes signature and dry seal 6. LCR reviews and signs the documents as proof of approval and receipt at the LCR Office 7. EIC releases document to client It Will Take You 1 minute Please Approach Lucia A. Medrano Renee B. Abina Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Cipriano De La Cruz Cipriano De La Cruz Rosdan Francisco

5 minutes

2 hours 5 minutes 2 minutes

2 minutes 1 minute

Rosdan Francisco Cipriano De La Cruz

58

REGISTRATION OF MARRIAGE

ABOUT THE SERVICE The Certificate of Marriage must be registered at the Local Civil Registrars Office of the Municipality where the marriage was solemnized within 15 days for marriage with licence and 30 days for marriage of exceptional character (Affidavit of living together/cohabitation) from the date of solemnization.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit certificate of marriage to the EIC 2. EIC checks and validates the Certificate of Marriage (in four copies) duly signed by the contracting parties, solemnizing officer and witnesses. EIC assigns the Registry Number. 3. LCR reviews and signs the document as proof of approval and receipt at the LCR Office 4. EIC releases document to the client It Will Take You 2 minutes 5 minutes Please Approach Renee B. Abina Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Rosdan Francisco Cipriano De La Cruz

2 minutes 1 minute

59

SECURING CERTIFIED COPIES OF BIRTH, MARRIAGE, DEATH, AND CIVIL REGISTRY DOCUMENTS

ABOUT THE SERVICE Civil Registry documents such as Birth, Marriage and Death Certificates may be availed by securing transcription from the Local Civil Registrars Office where the event took place and was recorded. FEE(S) Birth Certificate For reference purposes For employment (local) For employment (overseas) For claims

Php 50.00 Php 50.00 Php 100.00 Php 100.00

Marriage Certificate For reference purposes For employment (overseas) For claims

Php 50.00 Php 100.00 Php 100.00

Death Certificate For reference purposes For claims NOTE: Documentary Stamp not included HOW TO AVAIL OF THE SERVICE

Php 50.00 Php 50.00

Follow These Steps 1. Approach the EIC and present request 2. EIC verifies the availability of the civil documents in the computer. In case the record is not found, manual verification in the civil registry book is done. 3. Pay corresponding fees at the MTO 4. EIC prepares certified copies of birth, death, marriage and affixes documentary stamp, signature of verifier and dry seal. 5. Approval of civil registry documents (Officer-in-charge signs the documents) 6. Release of requested civil registry document
60

It Will Take You 1 minute 5 minutes

Please Approach Lucia A. Medrano Lucia A. Medrano Renee B. Abina Cipriano De La Cruz
Cipriano De La Cruz

5 minutes 5 minutes

2 minutes 1 minute

Lucia A. Medrano Renee B. Abina Cipriano De La Cruz Rosdan Francisco

Cipriano De La Cruz

APPLICATION FOR MARRIAGE LICENSE

ABOUT THE SERVICE THE couple must be a male and female whose ages must be at least 18 years old and above, are not related and has no legal impediment to marry. Contracting parties must be separate sworn applications for marriage licence with the proper Local Civil Registrar of the place where either one of the contracting parties habitually resides. Marriage Licence shall be issued by the Local Civil Registrar after ten (10) days of posting of notice and valid in any part of the Philippines for a period of 120 days from the date of the issue. It is automatically cancelled if contracting parties have not gotten married within the said period. If after 120 days the parties decide to push through their plans of getting married, they must apply for a new licence.

REQUIREMENT(S) Either one of the following: o Birth Certificate o Baptismal Certificate o Community Tax Certificate Pre-Marriage Counselling and Family Planning Certificate (Thursday 8-12 am at MSWDO) Tree Planting Certificate from the Punong Barangay Presence of parents if applicant is less than 25 years old Legal capacity to contract marriage for foreign applicant

FEE(S) Marriage Application Fee Marriage Licence Fee HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC who will interview and issue checklist of requirements 2. EIC evaluates submitted submitted documents 3. Pay the Marriage Application Fees at the MTO 4. EIC prepares the Application Form/Parental Advice/Consent and Notice of Marriage
61

Php 300.00 Php 50.00

It Will Take You 3 minutes 2 minutes 5 minutes

Please Approach Lucia A. Medrano Renee B. Abina Rosdan Francisco Cipriano De La Cruz Rosdan Francisco

Application and assigns the Registry Number in the Application Form for signature of the applicant and parents (if applicants are less than 25 years old) 5. LCR subscribes Application Form 6. Posting and mailing of notice(s) The notice for the application of marriage is posted for 10 days at the LCR bulletin board and mailed to concerned municipalities. NOTE: Counting starts a day after the date of application. 7. During the 10-day posting period, EIC prepares the Marriage License and Posts the names of applicants in the Registry/Record Book. 8. After the 10-day posting period, pay the Marriage License Fees for the release of the document.

13 minutes

Lucia A. Medrano Renee B. Abina

2 minutes

Rosdan Francisco

2 minutes

Lucia A. Medrano Renee B. Abina

10 days

Lucia A. Medrano

2 minutes

Cipriano De La Cruz

62

FILING PETITION FOR CORRECTION OF CLERICAL ERROR (CCE) OR CHANGE OF FIRST NAME (CFN)

ABOUT THE SERVICE REPUBLIC Act 9048, an Act authorizing the Municipal Civil Registrar or the Consul General to correct a Clerical or Typographical Error (CCE) in an entry and/or change of first name or nickname (CFN) in the civil register without need of a judicial order. This is an administrative remedy which departs from the usual judicial process in correcting clerical errors or changing an entry in the civil registry documents. It is aimed at affording petitioners an expeditious and cheaper way of correcting errors found in their civil registry records. NOTE: Errors on Sex, Date of Birth, and Nationality are not included.

REQIREMENT(S) FOR CORRECTION OF CLERICAL ERROR (CCE) 1. 2. 3. 4. 5. 6. 7. 8. Baptismal Certificate Voters Affidavit Employment Records GSIS Records SSS Records Medical Records Business Records School Records (Elementary, High School, College, Vocational): a.) Transcript b.) Diploma 9. Community Tax Certificate 10. Drivers License 11. Insurance Papers 12. Civil Registry Record of Ascendants (Marriage Contract, Birth Certificate of sisters and brothers) 13. Land Titles 14. Certificate of Land Transfer 15. Bank Passbook 16. NBI/Police/Barangay Clearance 17. Others

63

FEE(S) Application/Filing Fees a) CCE b) CFN Publication Fees

Php 1,000.00 Php 3,000.00 Php 3,000.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present the documents (Birth, Marriage, Death) with error to the EIC 2. EIC determines whether petition is for Correction of Clerical Error or for Change of First Name 3. LCR reviews the findings of EIC and issues the checklist of requirements 4. Submit required documents for CCE It Will Take You 5 minutes 5 minutes Rosdan Francisco 10 minutes 1-4 days depending on the availability of required documents 20 minutes 5 minutes 30 minutes 10 minutes 20 minutes Rosdan Francisco Please Approach Rosdan Francisco

Rosdan Francisco

5. EIC evaluates submitted documents as to its sufficiency and authenticity 6. Pay the corresponding fees at the MTO 7. EIC prepares draft of the Petition and Notice of Posting 8. LCR reviews the draft of the Petition and Notice of Posting 9. EIC finalizes the petition for signature and the Notice for Posting 10. Review/Administration of the Oath LCR reviews the final draft of the Petition and administers the oath of the petitioner 11. Posting of Notice Notice will be posted at the LGU Bulletin Board for 10 days. NOTE: Counting will start a day after filing the petition. 12. During the Posting Period, EIC: Stamps the certified photocopy in all supporting documents Signs all supporting documents Prepares the Certificate of Posting 13. After the 10-day posting period, LCR approves the CCE petition and signs the Certificate of Posting
64

Rosdan Francisco Rosdan Francisco Rosdan Francisco Rosdan Francisco Rosdan Francisco

10 minutes

Rosdan Francisco

2 minutes

Rosdan Francisco

10 minutes

Rosdan Francisco

10 minutes

Rosdan Francisco

14. Preparation of Documents for Mailing to NSO EIC prepares the documents for mailing Petitioner sends the approved petition thru courier services to NSO, Sta. Mesa Manila (Proof of mailing must be kept by the petitioner for future reference/followup) 15. Affirmation by NSO Sta. Mesa Metro manila 16. EIC prepares Finality, Record Sheets and Birth/Death/Marriage Certificate with Annotation of the Correction, and letter-request for security paper 17. LCR reviews and approves the Finality, Record Sheet, Certified Copies with remarks and letter-request 18. EIC transmits to NSO the Request for Security Paper with Annotation Petitioner secures postal money order for the payment of SECPA Documents EIC prepares the transmittal letter, the request form for Security Paper and the envelope for mailing to NSO Petitioner sends the documents to NSO, Quezon City. (Proof of Mailing must be kept by the petitioner) 19. After 1-2 months, NSO sends the Security Paper with Remarks 20. Release of SECPA to petitioner

7 minutes

Rosdan Francisco

1-2 months 15 minutes

Rosdan Francisco Rosdan Francisco

15 minutes

Rosdan Francisco

10 minutes

Rosdan Francisco

1-2 months 2 minutes

Rosdan Francisco Lucia A. Medrano

REQUIREMENT(S) FOR CHANGE OF FIRST NAME (CFN) NSO Security Paper containing the name to be changed NBI clearance Police Clearance Affidavit of employment for non-employment At least 6 documents showing proof of the actual name being used (refer to document for correction of clerical error) Affidavit of publication for two (2) consecutive weeks to be executed by the publisher of the local newspaper of general circulation

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Follow Steps 1-10 of the Petition for Correction of Clerical Error (CCE)
65

It Will Take You

Please Approach Rosdan Francisco

2. EIC prepares Certificate of Posting and Notice of Publication duly signed by the LCR. The latter will be endorsed to the publisher of a local newspaper of general circulation. 3.Publication Period Notice will be published for two (2) consecutive weeks. After publication, an affidavit will be executed by the publisher attesting to such two (2) consecutive weeks of publication. This will be submitted to the LCR as attachment to the petition. 4. Preparation of documents for mailing to NSO (Sta. Mesa) EIC prepares the documents for mailing. Petitioner sends the approved petition thru courier services to NSO, Sta. Mesa, Manila (Proof of mailing must be kept by the petitioner for future reference/follow-up) 5. Affirmation by NSO, Sta. Mesa, Metro Manila 6. Preparation of Finality, Record Sheets and Birth/Death/Marriage Certificate with Annotation of Approved Petition stating the change of name After affirmation (1-2 months) NSO, Manila sends back the Petition with corresponding action EIC prepares the Record Sheet and Finality, Birth/Death/Marriage Certificate with remarks regarding the change of name 7. LCR reviews and approves the prepared documents 8. EIC transmits to NSO the Request for Security Paper with Annotation Petitioner secures postal money order for the payment of SECPA documents EIC prepares the transmittal letter, the request form for Security Paper and the envelope for mailing to NSO Petitioner sends the documents to NSO, Quezon City (Proof of mailing must be kept by the petitioner) 9. Security Paper with Remarks After 1-2 months, NSO sends the Security Paper with Remarks 10. Release of SECPA to Petitioner

3 minutes

Rosdan Francisco

2 consecutive weeks

Rosdan Francisco

7 minutes

Rosdan Francisco

(1-2 months)

Rosdan Francisco

20 minutes

Rosdan Francisco

15 minutes

Rosdan Francisco

10 minutes

Rosdan Francisco

1-2 months 2 minutes

Rosdan Francisco Lucia A. Medrano

66

REGISTRATION OF COURT DECREE

ABOUT THE SERVICE Like the Civil Registry Documents, Court Decrees concerning the status of a person must be registered in the Civil Registrars Office where the court is functioning within 30 days after the decree/order has become final and executor.

The following are registrableCourt Decree: Adoption Decrees of Legal Separation Declaration of Nullity of Marriage Court Decisions or Order to Correct or Change entries in any Certificate of Birth, Marriage or Death Declaration of Presumptive Death Repatriation or Voluntary Renunciation of Citizenship Appointment of Guardian/Termination of Guardianship Naturalization Certificate/Cancellation of Naturalizing Certificate Separation of Property/Revival of Former Property Regime Emancipation of Orphaned Minor Compulsory recognition of Illegitimate Child/Voluntary Recognition of Minor Illegitimate child Aliases REQUIREMENT(S) Original Copy of the Court Order/Decree plus 6 photo copies Original Copy of the Certificate of Finality plus 6 photo copies

FEE(S) Registration of Court Decree Annulment of Marriage Birth/Marriage/Death Certificate Legal Instrument (Legitimation)

Php 2,000.00 Php 200.00 Php 100.00

67

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit requirements 2. EIC receives and evaluates submitted documents 3. EIC registers Court Order and assigns Registry Number 4. Pay corresponding fees at the MTO 5. EIC finalizes the Certificate of Court Registration 6. Certification of photocopies 7. LCR signs original and certified photocopies of Certificate of Court Registration 8. Consolidation/Posting in Civil Registry Record 9. For Civil Registry documents not registered in Camaligan LCR, a certification for Reference to other LCR is prepared and issued 10. For Civil Registry Document registered in Camaligan, EIC prepares Amended Birth/Marriage/Death document 11. EIC evaluates the amended document 12. LCR reviews and signs the amended document as proof of approval and receipt at the LCR Office 13. EIC releases processed Court Registration Certificate and amended document It Will Take You 2 minutes 10 minutes 3 minutes 10 minutes Please Approach Rosdan Francisco Rosdan Francisco Rosdan Francisco Cipriano De La Cruz

5 minutes 20 minutes 4 minutes

Lucia A. Medrano Rosdan Francisco Rosdan Francisco

2 minutes

Rosdan Francisco

5 minutes 3 minutes 2 minutes

Rosdan Francisco Rosdan Francisco Rosdan Francisco

2 minutes

Rosdan Francisco

68

RECONSTRUCTION OF MARRIAGE CONTRACT

ABOUT THE SERVICE Per OCRG Circular No. 96-1 dated January 31 1996, reconstruction of the Certificate of Marriage could be done at the Office of the Civil Registrar of the Municipality where marriage solemnization took place. If both the applicant and the solemnizing officer have no copy of the marriage contract, information may be obtained from the Registry of Marriage of the church or Office. However, if records can no longer be obtained, the contracting party shall prepare an affidavit declaring therein all information needed in accomplishing the Certificate of Marriage.

REQUIREMENT(S) Affidavit must be supported by any of the following: Birth Certificates of Children Income Tax Return Certificate of Baptism of Children Title of properties Photos of wedding ceremony

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present the problem/issue to the EIC 2. EIC issues Checklist of requirements 3. Submit required documents It Will Take You 2 minutes 2 minutes (1 day) depending on the availability of required documents 3 minutes 5 minutes 13 minutes 10 days 5 minutes 2 minutes 1 minute Please Approach Lucia A. Medrano Lucia A. Medrano Lucia A. Medrano

4. EIC evaluates submitted requirements 5. Pay corresponding fees at the MTO 6. EIC prepares Certificate of Marriage and Notice of Posting 7. Posting of Notice of Application 8. EIC finalizes and signs the Reconstructed Marriage Contract and assigns Registry Number 9. LCR reviews and signs the document as proof of approval and receipt at the LCR Office 10. Release of document

Lucia A. Medrano Cipriano De La Cruz Renee B. Abina Renee B. Abina Renee B. Abina Rosdan Francisco Cipriano De La Cruz

69

RECONSTRUCTION OF LEGAL INSTRUMENT

ABOUT THE SERVICE As a general rule, all legal instruments shall be registered with the civil registry of the place where they were executed except the following which should be registered in the hereunder indicated places: Admission of Paternity and Acknowledgement Legitimization, Voluntary Emancipation of Minor Parental Authorization or Ratification of Artificial Insemination Marriage Settlement Affidavit of Reappearance Where the birth of the child was recorded

Where the marriage was recorded Where the parties to the subsequent marriage are residing

All legal instruments executed abroad shall be registered in Civil Registry Office of Manila.

FEE(S) Registration Fee Php 200.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present documents for evaluation as to authenticity 2. Pay the corresponding fees at the MTO 3. EIC registers Legal Instrument and assigns Registry Number 4. EIC prepares Annotated Form 102 (Certificate of Live Birth) and Form 97 (Certificate of Marriage) 5. EIC enters the Legal Instruments in the Civil Registry Book and annotates the same to the affected record 6. EIC prepares Form 1-A/3A with Remarks/Annotations and affixes the documentary stamp and dry seal. 7. EIC checks and signs all the legal Instrument
70

It Will Take You 2 minutes 5 minutes 2 minutes

Please Approach Rosdan Francisco Cipriano De La Cruz Rosdan Francisco

5 minutes

Lucia A. Medrano

10 minutes 7 minutes

Lucia A. Medrano Lucia A. Medrano

4 minutes

Rosdan Francisco

documents (Form 1-A/3-A with remarks) 8. LCR approves the document 9. EIC releases document

2 minutes 1 minute

Rosdan Francisco Cipriano De La Cruz

71

SUPPLEMENTAL REPORT (BIRTH, MARRIAGE, DEATH)

ABOUT THE SERVICE Supplemental report using the appropriate form of the Certificate of Live Birth, Marriage, Death and Fatal Death may be field to supply information inadvertently omitted when the document was registered. However, the Medical Certificate in the Certificate of Death and Fatal Deaths and all applicable certifications contained in the Certificate of Marriage should be accomplished correctly and completely before registration. Hence, no supplemental report having reference to the mentioned certificates is acceptable. Only one supplemental report for not more than two omitted information in any registered event will be accepted by the Local Civil Registrar. In cases where there are more than two omitted information, all papers related thereto must be forwarded to the Office of the Civil Registrar General.

REQUIREMENT(S) NSO copy of documents subject for supplemental report Affidavit of supplemental report indicating the omitted data/information duly subscribed by a lawyer. FEE(S) Certificate of Birth Abroad Local Certificate of Death Abroad Local Certificate of Marriage Abroad Local

Php 100.00 Php 50.00 Php 100.00 Php 50.00 Php 100.00 Php 50.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach EIC and state request 2. EIC issues checklist of requirements 3. Submit requirements It Will Take You 2 minutes 2 minutes (1 day) depending on the availability of documents 2 minutes Please Approach Lucia A. Medrano Lucia A. Medrano Lucia A. Medrano Lucia A. Medrano

4. EIC evaluates completeness of requirements

72

5. Pay corresponding fees at the MTO 6. EIC prepares the Supplemental Report for Birth/Death/Marriage Certificate using appropriate forms and prints Civil Registry Certificates with remarks indicating the supplemented missing entries. 7. EIC checks the documents for signature of the LCR or his authorized representative 8. EIC prepares transmittal letter to NSO Manila and reviews of attachments 9. LCR reviews and signs the document as proof of approval and receipt at the LCR Office 10. Mailing of document to NSO, Manila 11. Release of the clients copy of the document

(5 minutes)

Cipriano De La Cruz Lucia A. Medrano Rosdan Francisco

10 minutes

5 minutes 5 minutes 2 minutes 8 minutes 1 minute

Rosdan Francisco Rosdan Francisco Rosdan Francisco Renee B. Abina Cipriano De La Cruz

73

OUT-OF-TOWN REGISTRATION OF BIRTH

ABOUT THE SERVICE Out of town reporting of birth is done when the birth of a child is reported to the Civil Registrar of a City or Municipality which is not the place of birth. The duty of Civil Registrar is to prepare the Certificate of Live Birth of the Child to be forwarded to the Office of Civil Registrar of the City or Municipality where the birth occurred for registration.

REQUIREMENT(S) Refer to Timely Illegitimate Late Legitimate Late Illegitimate Affidavit executed by the interested party declaring therein the facts of birth and reasons why said birth was not recorded in the place where the birth occurred. FEE(S) Postal Money Order Depends upon the place where to register

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach EIC and state request 2. EIC issues checklist of requirements 3. Submit requirements It Will Take You 2 minutes 1 minute (1 day) depending on the availability of documents 2 minutes (5 minutes) Please Approach Lucia A. Medrano Lucia A. Medrano Lucia A. Medrano Renee B. Abina Lucia A. Medrano Cipriano De La Cruz Renee B. Abina L. Medrano Rosdan Francisco Rosdan Francisco Rosdan Francisco Rosdan Francisco Renee B. Abina
Cipriano De La Cruz

4. EIC evaluates submitted requirements 5. Pay corresponding fees at the MTO 6. EIC interviews the client to gather needed data in the preparation of COLB (Form 102); prepares COLB; and checks entries 7. Sign the document 8. EIC reviews entries and affixes signature 9. EIC prepares transmittal letter to concerned Civil Registrar of the place of birth with the Certificate of Live Birth as attachment 10. LCR reviews documents, administers oath and signs the document 11. Mailing of documents 12. Release photocopies of document to client
74

10 minutes 1 minute 5 minutes 3 minutes 2 minutes 8 minutes 1 minute

HEALTH SERVICES

75

AVAILING OUTPATIENT CONSULTATION

ABOUT THE SERVICE The purpose of this service is to diagnose and treat illness and give appropriate medical services to the requesting client. SCHEDULE OF THE AVAILABILITY OF THE SERVICE 8:00 AM to 5:00 PM from Monday to Friday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. OPD client admittance Midwife on duty records patients data on the logbook and interviews client. Clients data will be taken and recorded. Patient should be ready with his/her family card as this will be presented to the midwife on duty. First time patients will be issued a family card. You will be referred to the physician or nurse. 2. Examination of the Patient Physician/Nurse examines the patient, prescribes medicines and gives medical advice MHO/RHP/PHN makes referral for laboratory procedure/evaluation, if necessary. Refer medical specialist, if necessary or refer to hospital for hospitalization, if necessary. Refer patient back to admission for record keeping and issuance of medicines, if available. It Will Take You 5 to 10 minutes Please Approach EmiliaPasumbal

5 to 10 minutes

Emilia Pasumbal

5 to 10 minutes

Apollo Ilo Dr. Felix N. Prado

76

AVAILING EXPANDED PROGRAM ON IMMUNIZATION

ABOUT THE SERVICE Children aged 0 to 11 months are given the following immunizations: BGC OPV DPT Hepa B Measles SCHEDULE OF THE AVAILABILITY OF THE SERVICE Immunization at the Main Health Center is given every 3 rd Wednesday of the month from 8:00 AM to 5:00 PM Other Barangay Health Centers have their respective schedules for immunization

HOW TO AVAIL OF THE SERVICE Follow These Steps 1.Registration Patients data will be entered into logbook. For every registrants, secure card for data taking assessment For cardholders, submit immunization card 2. Immunization Approach the immunization team once name is called. (Guardians should make sure that immunization cards are given back to them after the service.) EIC provides guardian appropriate post immunization instruction, recording and schedule of the next immunization. It Will Take You Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo

5 minutes

2 minutes Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo 2 minutes

77

AVAILING MATERNAL AND CHILD HEALTH SERVICES

ABOUT THE SERVICE This service is provided to all pregnant women to prevent complication during pregnancy. Pre-natal care is given every Wednesday in all health facilities. Midwives also attend to and conduct normal deliveries to expectant mothers. Care of the baby and the mother is also done during home visits. SCHEDULE OF THE AVAILABILITY OF THE SERVICE Pre-natal visits may be done anytime from 8:00 AM to 5:00 PM from Monday to Friday All midwives are on call for delivery of expectant mothers. HOW TO AVAIL OF TE SERVICE Follow These Steps 1. Patients data is taken and recorded in the logbook and the Home-Based Maternity Record (HBMR) given to the patient for monitoring. Data includes: Vital Signs Weight Fatal Heart Beat Fundal Height Position of the Fetus Dangers of the Pregnancy and Importance of Immunization 2. Second trimester of pregnant patients visit for monthly check-up of Tetanus Toxoid Immunization 1st dose given on the 2nd trimester of pregnancy 2nd dose 30 days after 1st dose 3rd dose given 6 months after the 2nd dose EIC conducts health education session 3. Home Delivery/Birthing Centers It Will Take You Please Approach

20 minutes

Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio

20 minutes

Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo

14-18 hours (1st delivery) 8-10 hours (2nd delivery onwards

Normal spontaneous vaginal delivery

Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio

78

ACCESSING NATIONAL TUBERCULOSIS PROGRAM (NTP) AND AVAILING OF THE ANTI-TUBERCULOSIS DRUGS

ABOUT THE SERVICE The Rural Health Unit of Camaligan manages an anti-tuberculosis program. Patients with tuberculosis are identified and treated. Medicines are provided free of charge, depending on availability of medicines. WHO CAN AVAIL OF THE SERVICE Any person, 10 years old and above whom displays the following symptoms: Cough for 2 weeks or more, with or without: a) Fever b) Chest and/or back pains not referable to any musculo-skeletal disorder c) Hemoptysis or recurrent blood streaked sputum d) Significant weight loss e) Other symptoms, such as sweating, fatigue, body malaise, shortness of breath SCHEDULE OF THE AVAILABILITY OF THE SERVICE Sputum collection 8:00 AM to 5:00 PM from Monday to Friday at RHU I Provision of NTP Drugs 8:00 AM to 5:00 PM from Monday to Friday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC records patients data on the logbook 2. Inquiry and admission Inquire about possible inclusion to the program New patient create new record Old patient retrieve record It Will Take You 2 minutes Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo Medical Technologist Medical Technologist

5 minutes

3. Proceed to the laboratory Client will be instructed/informed of proper sputum collection, schedule of submission of sputum and the date of the release of result 4. Recording/Receiving/Labeling of Specimen Smearing Staining Reading/Microscopy 5. Release of result 6. Retrieval of record

5 minutes

1 hour

Medical Technologist Medical Technical Medical Technologist

5 minutes 5 minutes

79

7. Assessment of patient If patient is eligible as NTP beneficiary, he/she will undergo physical examination 8. Enrollment of patient Patient will be given info-education about TB disease and policies and procedures of the TB program 9. EIC prescribes Anti-TB drugs and provides appropriate instructions

10 minutes

Dr. Felix N. Prado

30 minutes

Medical Technologist Medical Technologist

10 minutes

80

ACCESSING SERVICES ON SEXUALLY TRANSMITTED DISEASES

ABOUT THE SERVICE This programs aims to identify and treat patients with STI particularly those in the entertainment industry. Blue cards are provided to GROs to keep a record of their weekly smear.

WHO MAY AVAIL OF THE SERVICE GROs working in clubs located within the municipality of Camaligan Private individuals with the following symptoms: a) Vaginal/Urethral Discharge b) Itchiness c) Burning Sensation or Urination

SCHEDULE Smearing is done every Wednesday starting 1:30 PM

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. EIC records patients data in the logbook and conducts inquiry/interview. Collection of Vaginal/Endocervical/Urethral Specimen It Will Take You Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio MHO Personnel Medical Technologist Medical Technologist

15 minutes

2. Examination of specimen Client is advised to come back the following day for the result 3. Release of the result Clients found positive STI are given counselling Signs Health Cards Prescribe medicines to those found positive Give instruction for possible repeat examination of selected clients

30 minutes

20 minutes

Medical Technologist

81

OTHER REPRODUCTIVE HEALTH EXAMINATION (PAPS SMEAR)

ABOUT THE SERVICE Any interested female may avail of this service for early detection of cervical cancer. WHO MAY AVAIL OF THE SERVICE All women age 25 and above Family planning acceptors WHEN CAN SMEAR BE DONE 9 to 12 days at the beginning of menstrual period HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration and Recording Client will be interviewed. If qualified, information about the client will be taken and recorded. 2. Collection of Smear/Fixing Client is instructed to come back for the result after 1 week It Will Take You 5 minutes Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

10 minutes

3. Examination of Smear (1 week) Specimen will be forwarded to the PHO for reading 4. Release of Result EIC explains result to clients; gives counselling for those with positive findings; and prescribes medicines

Depends upon the case Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

5 minutes

82

MEDICO-LEGAL CASES

ABOUT THE SERVICE This program aims to examine, record and provide medical certificate as requested by the Philippine National Police, Barangay Officials or the client for any purpose it may serve as reference and/or information. SCHEDULE OF THE AVAILABILITY OF THE SERVICE 8:00 AM to 5:00 PM at any day of the week depending on the request of interested party. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Record Data 2. History taking 3. Examination of: Lesions for slight physical injuries Less serious Serious Necropsy-Autopsy 4. Recording and encoding 5. Release of medico-legal/autopsy report 6. For rape cases, patient is referred to MSWDO or Department of O. B., Bicol Medical Center It Will Take You 5 minutes 5 minutes 30 minutes 30 minutes 30 minutes 1 to 2 hours 1 hour 2 minutes Please Approach Dr. Felix N. Prado Dr. Felix N. Prado Dr. Felix N. Prado Apollo Ilo

30 minutes

Apollo Ilo Dr. Felix N. Prado Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

83

ISSUANCE OF HEALTH/MEDICAL CERTIFICATE

ABOUT THE SERVICE Private individuals may secure Medical or Health Certificate from the Municipal Health Officer for the following purposes: Employment Trainings Sick Leave Reinstatement Availing of insurance claims Enrolment in schools REQUIREMENT(S) For drivers license: a) Drug Test b) Payment of Certification Fees For employment and other purposes: a) X-ray b) CBC c) Urinalysis d) Fecalysis e) 12 Lead ECG f) Neurological Exam (if required) HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Pay the necessary fees at the MTO 2. Present Official Receipt to the EIC who shall record the patients data on the logbook 3. Examination of the patient It Will Take You 5 minutes 5 minutes Please Approach
Nelson A. Almen Carmen Barrios Ma. Gina A. Servidad

Apollo Ilo
Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

5-10 minutes 4. MHO checks diagnostic results, if available 5. MHO prepares and issues Medical/Health Certificate 5 minutes 5 minutes

Dr. Felix N. Prado

Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

84

SANITATION

85

AVAILING ASSISTANCE FOR SANITATION - RELATED COMPLAINTS

ABOUT THE SERVICE The Municipal Health Office receives complaints regarding sanitation problems from residents and owners of establishments. Appropriate intervention is immediately provided upon receipt of the complaint through the conduct of investigation. SCHEDULE OF THE AVAILABILITY OF THE SERVICE 8:00 AM to 5:00 PM from Monday to Friday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Filing of complaint Approach any Sanitary Inspector and state your complaint. The RSI will conduct interview and record the nature of the complaint on the clients logbook. 2. Field Investigation RSI conducts field investigation and determines the person(s) involved. 3. Amicable settlement/discussion of Sanitary Order RSI discusses with concerned parties the possible solution to the problem If the problem cannot be settled amicably, the MHO issues a Sanitary Order. 4. Referral to other concerned office(s): For non-compliance of the Sanitary Order, the case is referred to any of the following for appropriate action: Office of the Mayor Office of the Sangguniang Bayan Environmental Management Bureau (EMB) Department of Environment and Natural Resources (DENR) Philippine National Police (PNP) Environmental and Natural Resources (ENRO) It Will Take You Please Approach

10 minutes

Lea San Pablo

1 hour and 30 minutes

Lea San Pablo

30 minutes

Dr.Felix N. Prado Lea San Pablo

2 minutes

Dr. Felix N. Prado

86

AVAILING WATER ANALYSIS SERVICES

ABOUT THE SERVICE The sampling for water analysis is done upon request to ensure safe and potable drinking water for public consumption. SCHEDULE 8:00 AM to 5:00 PM from Monday to Friday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Make a formal request at the MHO thru the RSI on duty 2. RSI informs the requesting individual the day of collection and other pertinent matters related to the collection of the water sample for analysis 3. Collection of water sample a) Sampling from residence b) Sampling from water source or reservoir c) Sampling from dug wells and similar sources 4. Labeling/Storage 5. Transport and submission of water sample to PHO/Regional Laboratory for analysis 6. Release of result from PHO/Regional Laboratory to RSI 7. Release and explanation of result a) If with negative result b) If with positive result It Will Take You 5 minutes Please Approach Lea San Pablo

2 minutes

Lea San Pablo

5-10 minutes 5 minutes 30 minutes 1 minute 2 hours and 30 minutes After 7-8 days

Lea San Pablo

Lea san Pablo Lea San Pablo

10 minutes 1 hour

Lea San Pablo

87

TECHNICAL ASSISTANCE FOR CONSTRUCTION OF SANITARY TOILETS

ABOUT THE SERVICE The Municipal Health Office through its Sanitation Section provides technical assistance to any requesting individual for the construction of sanitary toilet upon request. SCHEDULE OF AVAILABILITY OF THE SERVICE 8:00 AM to 5:00 PM from Monday to Friday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and present your request 2. EIC refers the request to the RSI and schedules the conduct of the inspection 3. RSI provides technical assistance 4. Recording and documentation of actions undertaken It Will Take You 2 minutes 2 minutes 2 hours 15 minutes Please Approach Lea San Pablo Lea San Pablo Lea San Pablo Lea San Pablo

88

AVALING OF SOLID AND LIQUID SUPPLEMENTAL FEEDING PREPARATIONS

ABOUT THE SERVICE As part of the LGUs campaign against malnutrition, the Municipal Population and Nutrition Office regularly conducts supplemental feeding to identified target beneficiaries in order to improve their nutritional status. Walk-in clients as well are provided with this service. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration Register in the logbook and state your request It Will Take You Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

5 minutes

2. Assessment of nutritional status EIC conducts initial evaluation of nutritional status of client through interview, observation and weight taking. 3. Counselling EIC provides appropriate advice and recommendations to parents

5 minutes

5 minutes

4. Provision of milk or supplemental feeding preparations EIC provides milk and/or supplemental feeding preparations to client NOTE: EIC records intervention provided and asks client to register the name of the child in the logbook for monitoring purposes.

5 minutes

89

AVAILINGOF PRE-MARRIAGE COUNSELLING

ABOUT THE SERVICE As requirement in securing marriage license, the Municipal Health Office, Municipal Social Welfare and Development Office and the Municipal Population and Nutrition Office conduct pre-marriage counselling to would-be-couples. A PMC Certificate is issued to the clients after the activity. SCHEDULE OF THE AVAILABILITY OF THE SERVICE 1:00 PM every Tuesday HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration and filling-up of application form. EIC records in the logbook. It Will Take You Please Approach Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

2 minutes

2. Counselling session Topics: Responsible Parenthood Human Fertility Advantages and Disadvantages of modern family planning methods including the importance of breast feeding. 3. Issuance of PMC Certificate

2 hours

1 minute

Emilia A. Pasumbal Editha P. Franzuela Jonabelle S. Silerio Apollo Ilo MHO Personnel

90

EDUCATION

91

AVAILING SCHOLARSHIP PROGRAM (Camaligan Municipal Scholarship Grant) NEW APPLICANTS

ABOUT THE SERVICE The scholarship program is being granted to poor and deserving students of Camaligan, Camarines Sur who wish to take and complete a college degree. Assistance shall not be exceed Php4,000.00 per semester which shall be paid directly by the LGU to the respective school. REQUIREMENT(S) Duly accomplished application form (3 copies) Photocopy of Certificate of Indigency from the BIR District Office (present the original for authentication) High School Report Card (must not have a rating 80% below) HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC, register in the logbook and request for one (1) set application form 2. Submit to the EIC duly accomplished application forms together with the requirements for evaluation 3. Preparation of the Scholarship Certificate 4. Approval of the Scholarship Certificate 5. Release of the Scholarship Certificate It Will Take You 2 minutes Please Approach Secretary to the Mayor Secretary to the Mayor Secretary to the Mayor Municipal Mayor Secretary to the Mayor

5 minutes 5 minutes 3 minutes 1 minute

92

RENEWAL OF COLLEGE SCHOLARSHIP (Camaligan Municipal Scholarship Grant)

ABOUT THE SERVICE Scholarship renewal can only be availed of by the students who passed all the subjects enrolled in during the preceding semester. Failure in any subject shall automatically cease the scholarship grant. REQUIREMENT(S) Certificate of grades the School Registrar One (1) copy Photocopy of Registration (previous semester)

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC, register in the logbook and submit all the requirements for renewal 2. EIC verifies name from the masterlist, evaluates the requirements and prepares the Scholarship Certificate 3. Approval of the Scholarship Certificate 4. Release of the Scholarship Certificate It Will Take You 2 minutes Please Approach Secretary to the Mayor

Secretary to the Mayor 3 minutes Municipal Mayor 1 minute Secretary to the Mayor NOTE: The Scholarship Certificate is submitted to the Division of Student Affairs and Services of the Respective School. For records purposes, a photocopy of the Assessment/registration form is submitted to the Office of the Mayor.

10 minutes

93

SOCIAL SERVICES

94

AVAILING ASSISTANCE TO INDIVIDUALS IN CRISIS SITUATION

ABOUT THE SERVICE The Municipal Social Welfare and Development Office (MSWDO) provides emergency financial assistance or referrals for free to individuals and families who are in extremely difficult situations and do not have adequate resources. The situations covered are: Death of a family member Burial assistance Being stranded within the municipality or Food and Transportation Assistance losing money to pickpockets Need for medicines not available at the Rural Medical Assistance Health Centers

REQUIREMENT(S) Burial Assistance photocopy of Death Certificate (4 copies) Food and Transportation Assistance Police blotter in case client is a victim of pickpockets Medical Assistance Doctors Prescription (4 copies photocopies) HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration Register your name in the logbook 2. Interview and Assessment EIC interviews and assesses the need for appropriate assistance 3. Certificate of Eligibility EIC prepares a certificate of eligibility to be signed by the client 4. Assistance/Referrals Assistance or referrals, if necessary is also provided. Client is referred to the agency concerned for appropriate service: a) Pharmacy Medical assistance, doctors prescription b) Transport Companies Transportation assistance 5. MSWDO recommends the approval of the request
95

It Will Take You 1 minute

Please Approach MSWDO Personnel

10 minutes

Purificacion R. Regidor MSWDO Personnel

15 minutes

10 minutes

NerissaManamtam

3 minutes

Purificacion R. Regidor

6. Submission of Certificate of Eligibility for approval and signature of the Mayor 7. Release of financial assistance

5 minutes 5 minutes

MSWDO Personnel Purificacion R. Regidor

96

SECURING A SOCIAL CASE STUDY REPORT

ABOUT THE SERVICE The Philippine Charity Sweepstakes Office (PCSO) and other government hospitals and NGOs/Civic Organizations provide indigents with laboratory and surgical assistance. Before an applicant can avail of the assistance, he or she is required to secure a Social Case study report from the MSWDO.

REQUIREMENT(S) Certificate of Insolvency Certificate of Indigency Medical Abstract Hospital Bill Doctors Prescription

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration Register in the logbook and state your request 2. Interview of Client EIC will conduct interview and get relevant information in filling-up the intake sheet. A sketch of the clients residence may be required for home visit. 3. Home visit Home visit follows, if necessary. 4. Preparation of Social Case Study Report EIC prepares the Social Case Study Report in two (2) copies 5. Approval and release of Social Case Study Report It Will Take You 1 minute Please Approach NerissaManamtam

Purificacion R. Regidor 2 hours

3-4 hours Within 2 hours from the home visit 2 minutes

NerisaManamtam NerisaManamtam

Purificacion R. Regidor

97

AVAILING PHYSICAL RESTORATION ASSISTANCE

ABOUT THE SERVICE This service is intended for visually-impaired and orthopedically-handicapped persons through the provision of the assistive devices that will enable physically-handicapped persons to integrate into the mainstream of community life. REQUIREMENT(S) Certification coming from the attending physician indicating the need for assistive gadgets. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Assessment and Interview PWD Coordinator conducts interview to assess the needs of the client 2. Home Visit PWD Coordinator with PT and BRW conduct home visit to further determine client needs and for evaluation of a doctor 3. Processing of Documents PWD Coordinator prepares and processes all documents required for the provision of the gadget or device needed 4. Signing of documents and release of gadget EIC prepares endorsement letter for the release of the gadget NOTE: PT/BRW/PWD Coordinator conducts constant follow up and home visit to monitor the client. It Will Take You 20 minutes Please Approach Purificacion R. Regidor NerisaManamtam NerisaManamtam

1 hour

1 hour

Purificacion R. Regidor NerisaManamtam

1 hour

Purificacion R. Regidor

98

AVAILING SERVICES FOR CARE AND PROTECTION OF CHILDREN UNDER DIFFICULT SITUATION

ABOUT THE SERVICE The Municipal Social Welfare and Development Office (MSWDO) assists children and youths whose basic needs have been deliberately unattended to by their parents or guardians or have been victims of any form of child abuse.

WHO MAY AVAIL OF THE SERVICE The clientele covers: Street children Abandoned and neglected children Physically-abused children Victims of rape, incest and acts of lasciviousness Emotionally-abused children SERVICE COVERAGE The service provided includes: Rescue of victims Counselling Assistance in securing a medical certificate, medico-legal and reporting to the Philippine National Police for police blotter Assistance in filing a case Temporary shelter and custodial care Family reconciliation CONTACT PERSONS MSWDO responsible is immediate upon receipt of report. Clients may contact: PURIFICACION R. REGIDOR, MSWDO Department Head NERISA MANAMTAM MARLO PESITO ROSSELE RODRIGUEZ JAYMAR ROMERO

99

SECURING A CERTIFICATE OF INDIGENCY

ABOUT THE SERVICE A Certificate of Indigency is required by the Public Attorneys Office (PAO) before it can accept program beneficiaries. The PAO, an office run by the Department of Justice (DOJ), provides fee legal assistance to indigents. REQUIREMENT(S) Barangay Certification of Residency Certification from the Assessors Office regarding non-ownership of real property Certificate from the Bureau of Internal Revenue (BIR) that the beneficiary is as a nontax filer. HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Registration Register in the logbook and state your request 2. Interview EIC conducts interview and get relevant information in filling-up the intake sheet. A sketch of the clients house may be required for home visits. 3. Home Visit Home visit follows, if necessary 4. Preparation of Certificate EIC prepares the Certificate of Indigency in two (2) copies 5. Approval and release of the document MSWDO approves the certificate and releases the same to the client It Will Take You 1 minute Please Approach NerisaManamtam

30 minutes

NerisaManamtam

3-4 hours Within 15 minutes from the home visit 3 minutes

NerisaManamtam

MSWDO Personnel

Purificacion R. Regidor

100

LINGKOD BARANGAY ASSISTANCE

ABOUT THE SERVICE The Lingkod Barangay Service provides indigent families residing in various barangays with referrals to the following agencies so that they can immediately avail of financial assistance from the MSWDO.

REQUIREMENT(S) Barangay Certification Supporting papers pertaining to assistance needed (for financial assistance) Prescription from any physician (for free medicines) Death Certificate

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit all the requirements to the EIC 1 minute 2. Preparation and Issuance of Referral EIC prepares a referral letter to any of the following agencies for assistance Private Sector for free medicines NGOs for temporary custody (special cases), counselling, free education BMC for free medicines PAO for free legal assistance It Will Take You Please Approach NerisaManamtam

2 minutes

NerisaManamtam Purificacion R. Regidor

101

ENVIRONMENT

102

ISSUANCE OF CERTIFICATION FOR CUTTING OF TREES

ABOUT THE SERVICE This certification is being issued as a requirement for the issuance of a Special Cutting Permit by the Department of Natural Resources for planted trees within the private and public properties which can pose danger and/or obstruction to lives and properties, and for utilization either for house construction or for other related purposes. REQUIREMENT(S) Letter request from the requesting party Certification (no subject) or clearance from the barangay concerned Any proof of ownership for the lot (if within private properties) HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and submit the requirements for evaluation 2. Site Inspection 3. Preparation of the certificate 4. Review and initials on the certification 5. Approval of the certification 6. Release of the certification It Will Take You 3 minutes 1 hour 10 minutes 2 minutes 3 minutes 1 minute Please Approach MENRO MENRO MENRO MENRO MENRO MENRO

Note: Corresponding payment at the Municipal Treasurers Office

103

DISASTER RISK REDUCTION AND SAFETY MANAGEMENT

104

AVAILING OF DISASTER MANAGEMENT RELATED SERVICES

ABOUT THE SERVICE This office of the Camaligan Risk Reduction, Emergency and Safety Management (CARRESMO) provides for the development of policies and plans and implementation of actions and measures pertaining to all aspect of the disaster risk reduction and management, including good governance, risk assessment and early warning, knowledge building and awareness-raising, reducing underlying risk factors and preparedness for effective response and recovery.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Receive incident report and take appropriate action 2. Design and conduct lectures and trainings (IEC) for stakeholders 3. Prepare various plans for DRR & CCA 4. Monitor and disseminate timely information regarding weather and events which will disrupt normal activity of the community It Will Take You 5 minutes As the need requires As the need requires 2 minutes after receipt of information Please Approach CARRESMO staff on duty CARRESMO Staff Ruel de Loyola CARRESMO staff on duty

105

EXECUTIVE SERVICES

106

SECURING MAYORS CLEARANCE

ABOUT THE SERVICE Mayors Clearance is secured by persons who want to seek employment and for record and reference purposes. It certifies that a person possesses good reputation in the community and has not been involved in any subversive or related activities. REQUIREMENT(S) Police Clearance with one (1) photocopy Official Receipt of payment from MTO FEE(S) Mayors Clearance Fee Php 50.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit the requirements and secure order of payment 2. Pay the corresponding fees at the MTO 3. Present Official Receipt for issuance Mayors Clearance It Will Take You 2 minutes Please Approach Secretary to the Mayor Nelson Almen Carmen Barrios Ma. Gina A. Servidad Secretary to the Mayor

5 minutes 2 minutes

107

MARRIAGE SOLEMNIZATION AT THE OFFICE OF THE MAYO R

ABOUT THE SERVICE Per Republic Act 7160, the Municipal Mayor is authorized to solemnize marriages. Relative to this, it requires the preparation of a Marriage Certificate (Municipal Form 97) to contain the data/information of the would-be couple including the names of witnesses (at least 2) and the solemnizing officer. Its preparation is vital in the marriage ceremony to be officiated by the Municipal Mayor. REQUIREMENT(S) Marriage License including the application form duly subscribed by the Municipal Civil Registrar or Affidavit of Living Together (Cohabitation) Names of witnesses FEE(S) Solemnization Fee Securing Marriage License Php 300.00 Php 300.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Present required documents and secure order of payment 2. Pay the corresponding fees at the MTO It Will Take You 3 minutes Please Approach Lucia Medrano Nelson Almen Carmen Barrios Ma. Gina A. Servidad Lucia Medrano

5 minutes 3. Preparation of Marriage Certificate 4. EIC schedules the preferred date of solemnization REMARKS: Preferred date shall be agreed upon by the would-be couple and the Solemnizing Officer (Mayor) 5. Marriage Solemnization 6. Registration of the Marriage Certificate at the LCR Office duly signed by the couple, witnesses and Solemnizing Officer 7. Release of the Marriage Certificate to the client 5 minutes

2 minutes

Melissa Flores

15 minutes

Emmanuel T. Prado/ LaurencioPutong Rosdan Francisco Lucia Medrano

10 minutes 1 minute

108

SECURING MAYORS RECOMMENDATION FOR EMPLOYMENT, SCHOLARSHIP AND FOR OTHER PURPOSES

ABOUT THE SERVICE This service can be availed of by residents of the municipality who will need the recommendation of the Municipal Mayor in applying for a job in other agencies or companies, scholarships and for other purposes.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and state your request 2. EIC interviews the applicant, prepares the recommendation and records in the logbook 3. Approval of the Municipal Mayor or Municipal Administrator 4. Issuance/Release of the recommendation It Will Take You 2 minutes 15 minutes 3 minutes 1 minute Please Approach Secretary to the Mayor Secretary to the Mayor Municipal Mayor Secretary to the Mayor

109

USING GOVERNMENT FACILITIES

ABOUT THE SERVICE This service offers the use of municipal facilities such as sound system, sports and cultural complex, chairs or any other related technical facilities to interested residents of the municipality. All requests are considered on a first come, first served policy hence a calendar showing the schedule of request is being maintained.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and present letter-request 2. EIC forwards letter-request to the GSO for information and records the request 3. Approval of the request 4. EIC schedules the use and preparation of the requested items including the Certificate of Receipt to be signed by requesting person 5. Release or Issuance of items NOTE: Equipment shall be checked by the municipal guard on duty. It Will Take You 2 minutes 1 minute 2 minutes 5 minutes Please Approach Secretary to the Mayor Mayors Staff Mayors Staff Mayors Staff Mayors Staff

2-20 minutes

110

SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS

ABOUT THE SERVICE These records are usually required for: Salary loans and other forms of loans Credit Card Application Step increments When applying for transfer/employment in other agencies or companies Retirement and terminal eave purposes

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Register in the request logbook 2. Retrieval of data and printing of record 3. Review and approval of record/document 4. Release of document It Will Take You 1 minute 10 minutes 3 minutes 1 minute Please Approach Marilyn Navera Marilyn Navera Marilyn Navera Marilyn Navera

111

ISSUANCE OF CERTIFIED COPY OF ORDINANCE AND RESOLUTIONS

ABOUT THE SERVICE A certified copy of an ordinance and/or resolution is being secured by interested persons for record and reference purposes and is issued by the Secretary to the Sanggunian. REQUIREMENT(S) Letter request of the interested person stating the purpose Proof of payment (Official Receipt) from the Municipal Treasurers Office FEE(S) Certified photocopy Certification with seal Php 50.00 Php 50.00

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and present letter request 2. EIC records request in the logbook and endorses/forwards request to the SB Secretary 3. EIC retrieves copy of requested document 4. Reproduction of copies of requested document 5. Pay corresponding fees at the MTO 6. Stamp Certified photocopy/certification and affix dry seal per page 7. SB Secretary reviews and affixes signature on the document 8. release of document to client It Will Take You 2 minutes 2 minutes Please Approach Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura Joy Marie San Buenaventura

15 minutes 5 minutes 5 minutes 1 minute 3 minutes 1 minute

112

SECURING DATA FROM THE MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

ABOUT THE SERVICE Information about the municipality and its development plans are available at the MPDO and can be accessed by interested persons upon request. Information available includes: Socio-economic Profile Land Use Plan Economic Development Data Other Statistics

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Inquiry and Registration Approach EIC and register in the logbook stating the request 2. EIC verifies if information required is available 3. Access Information If data is available, you will be requested to wait while the EIC accesses the information/data NOTE: If data is unavailable, client will be referred to other offices with the required data/information 4. Release of documents If you need to photocopy the documents, you will be asked to leave an ID card before documents can be taken out. It Will Take You 2 minutes 5 minutes Please Approach

Nancy A. Atanacio Nancy A. Atanacio

MPDC Staff 5 minutes

5 minutes

MPDC Staff

113

LEGAL SERVICES

114

AVAILING OF FREE LEGAL COUNSELING

ABOUT THE SERVICE Clients who wish to get immediate relief on their legal problems may request the assistance of the Municipal Legal Officer who may provide free legal counselling.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Approach the EIC and provide information on your personal circumstance and nature and facts of the case 2. Counselling proper The Municipal Legal Officer renders legal counselling on the case presented It Will Take You 10 minutes Please Approach Secretary Mayor Secretary Mayor to the

10 minutes

to

the

115

REQUESTING LEGAL OPINION

ABOUT THE SERVICE The Municipal Legal Officer renders legal opinion given a particular set of facts in written form upon request from Barangay Officials and LGU Officials.

HOW TO AVAIL OF THE SERVICE Follow These Steps 1. Submit a written query 2. Research The Municipal Legal Officer conducts appropriate research in connection with the query 3. Preparation of the written legal opinion 4. Provision of copy of the legal opinion It Will Take You Please Approach

3 days

116

OFFICE OF THE MUNICIPAL MAYOR

HERE, IN THE MUNICIPAL MAYORS OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE Approve disbursement vouchers, payrolls, trimobile franchise, padyak operation, loans, business permits, mayor clearance Process and issue Mayors Permit for trimobile operation Process padyak and motorized padyak permit Prepare referrals, messages, public addresses and other correspondence Process and issue Mayors Clearance Approve gasoline allocation Deliver/serve external communications, memoranda and/or notices Deliver/serve internal communications/notices Process application for College Scholarship Program (Camaligan Municipal Scholarship Grant) New applicant/renewal Conduct marriage solemnization at the Office of the Mayor Process Mayors (special) Permit for motorcade, parade promotions and other purposes Prepare mayors recommendation for employment, scholarship and for other purposes

RESPONSE TIME (Per Transaction) 2 minutes 15 minutes 15 minutes Within the day 10 minutes 1 minute Within 1 day Within 2 hours 20 minutes 40 minutes 10 minutes 20 minutes

PERSON(S) RESPOSIBLE Emmanuel T. Prado SB Staff SB Staff Secretary to the Mayor Secretary to the Mayor Secretary to the Mayor Mayors Staff Mayors Staff Secretary to the Mayor Municipal Mayor Secretary to the Mayor Secretary to the Mayor

117

OFFICE OF THE SANGGUNIANG BAYAN

PERFORMANCE PLEDGES HERE, IN THE OFFICE OF THE SANGGUNIAG BAYAN, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIVE THE FOLOWING:

FRONTLINE SERVICE ISSUANCE OF DOCUMENTS Issue certified copies of Sanggunian documents and certifications

RESPONSE TIME (Per Transaction)

PERSON(S) RESPOSIBLE

10 minutes

Joy Marie San Buenaventura Joy Marie San Buenaventura

Render/Issue transcription of records of sessions

10 minutes per page ACCREDITATIONOF NON-GOVERNMENT ORGANIZATIONS, PEOPLES ORGANIZATION Municipal Issue Certificate of Accreditation 21 days Accreditation Committee RECLASSIFICATION OF LAND Municipal Land Issuance of Certificate as to Land 21 days Reclassification Reclassification Committee

118

OFFICE OF THE MUNICIPAL ACCOUNTANT

HERE, IN THE OFFICE OF THE MUNICIPA ACCOUNTANT, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING: FRONTLINE SERVICE PROCESSING OF CLAIMS General Fund Trust Fund Special Education Funds Barangay Funds Pre-Audit Approval/Certification Renee Abina Grace Lopez Grace Lopez Raquel Riparip Grace Lopez Rosdan Francisco RESPONSE TIME (Per Transaction) PERSON(S) RESPOSIBLE

5-15 minutes

Payroll update, Generation and Printing ISSUANCE OF AVAILABILITY OF FUNDS General Fund Trust Fund Special Education Funds Barangay Funds Pre-Audit Approval/Certification

15-30 minutes

Grace Lopez

10-30 minutes

Renee Abina Grace Lopez Grace Lopez Raquel Riparip Grace Lopez Rosdan Francisco

ISSUANCE OF ACCOUTANTS ADVICE FOR CHECKS ISSUED Preparation Issuance of Certificate 3-5 minutes 1-2 minutes Grace Lopez

ISSUANCE OF CERTIFICATE OF TAX WITHHELD Preparation Telephone Suppliers/Dealers Certificate/Issuance ISSUANCE CERTIFICATE OF REMITTANCE Preparation Banks, PhilHealth, GSIS, Pag-ibig Certificate/Issuance

30 minutes

Grace Lopez

15 minutes 1-2 minutes

Renee Abina Grace Lopez

119

OFFICE OF THE MUNICIPAL AGRICULTURIST

HERE, IN THE OFFICE OF THE MUNICIPAL AGRICULTURIST, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE Distribution of farm inputs such as seeds and fertilizers Technical consultation on crop production and livestock Provision of micro-livelihood projects Provision of veterinary services Analysis of soil sample Provision of related trainings and seminars

RESPONSE TIME (Per Transaction) 40 minutes

PERSON(S) RESPOSIBLE Evelyn Deuda Helen Almen Evelyn Deuda Evelyn Deuda Evelyn Deuda Evelyn Deuda Helen Almen Evelyn Deuda Helen Almen

30 minutes 2-3 days 40 minutes 3 hours Depends upon the type of training

Respond to queries relative to: Crop Production Technology Crop Protection Techniques Soil Conservation & Management Vegetable seeds & seedling distribution Animal dispersal program

20-30 minutes

Evelyn Deuda Helen Almen

120

OFFICE OF THE MUNICIPAL ASSESSOR

HERE, IN THE OFFICE OF THE MUNICIPAL ASSESSOR, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE ASSESSMENT AND APPRAISAL Issue new/revised assessment of real property: For simple transfer to new owner For subdivision/consolidation of properties For revision and/or correction of assessment

RESPONSE TIME (Per Transaction)

PERSON(S) RESPOSIBLE

1 day 1 day 1 day

Ma. Ramona Tolentino Fernando Eduardo

Issue the following: Notice of cancellation Notice of correction

2 days 2 days

Ma. Ramona Tolentino Fernando Eduardo

Appraise and assess newly constructed buildings, structures and machinery for taxation purposes TAXMAPPING DIVISION Property Index Number (PIN) Property identification and verification RECORDS DIVISION Issue the following: Certified True Copy of Tax Declaration Certificate of Property Holdings Certificate of Non-Improvements New/Revised Tax Assessment

4 hours

Fernando Eduardo

15 minutes 4 hours

Ma. Ramona Tolentino Fernando Eduardo

4 hours 2 days 1 day 1 day

Ma. Ramona Tolentino Fernando Eduardo

Annotation of liens and encumbrances o tax declaration

Depends upon the situation

PASSO

121

Cancellation of liens and encumbrances on tax declaration

Depends upon the situation Depends upon the situation

PASSO

Verification of real property assessment records ADMINISTRATIVE DIVISION Assist customer in transacting business

Ma. Ramona Tolentino Fernando Eduardo Ma. Ramona Tolentino Fernando Eduardo Ma. Ramona Tolentino Fernando Eduardo

30 minutes

Answer queries, resolve issues on assessmentrelated problems

1 hour

Review documents for approval of the Municipal Assessor

30 minutes

Fernando Eduardo

Approval/Disapproval of Tax Declaration, Certifications, etc.

15 minutes

Ma. Ramona Tolentino

122

OFFICE OF THE MUNICIPAL BUDGET

HERE, IN THE OFFICE OF THE MUNICIPAL BUDGET, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSILE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE

Prepare Allotment Release Order for the different departments/offices based on the approved Annual/Supplemental Budget

RESPONSE TIME (Per Transaction) 8 hours : Annual Budget 2 hours : Supplemental Budget

PERSON(S) RESPOSIBLE

Francisco Polotan Jr.

Record request of allotment and expenditures of different departments/offices based on the approved Annual/Supplemental Budget

10 minutes

Francisco Polotan Jr.

Evaluate and recommend to barangay officials matters relative to barangay budgets

3 hours

Francisco Polotan Jr.

Recommend to the Local Chief Executive the approval of Allotment Release Order

10 minutes

Francisco Polotan Jr.

Provide consultation services pertaining to barangay budgets

1 hour

Francisco Polotan Jr.

123

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

HERE, IN THE OFFICE OF THE MUNICIPAL CIVIL REGISTRAR, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE Registration of Birth Timely-Legitimate, Timely-Illegitimate, Late-Legitimate, Late Illegitimate Registration of Death Application for Marriage License Registration for Certificate of Marriage Supplemental Report on Birth, Marriage and Death Registration of Legal Instrument Issuance of Certified copies of Birth, Marriage and Death Certificate

RESPONSE TIME (Per Transaction) 23 minutes 10 days and 25 minutes 2 hours and 20 minutes 10 days and 30 minutes 10 minutes 42 minutes 37 minutes 20 minutes

Reconstruction of Marriage Contract Out-of-town Reporting of Birth Registration of Court Decree Petition for: Correction of Clerical Error (CCE)

10 days and 33 minutes 40 minutes 1 hour and 7 minutes 10 days, 2 hours and 56 minutes 24 days, 2 hours and 47 minutes

PERSON(S) RESPOSIBLE Lucia Medrano Renee Abina Cipriano De La Cruz Renee Abina Lucia Medrano Renee Abina Lucia Medrano Lucia Medrano Lucia Medrano Rosdan Francisco Lucia Medrano Rosdan Francisco Lucia Medrano Renee Abina Cipriano De La Cruz Renee Abina Lucia Medrano Lucia Medrano Rosdan Francisco Lucia Medrano Rosdan Francisco Rosdan Francisco

Change of First Name

Rosdan Francisco

124

OFFICE OF THE MUNICIPAL ENGINEER

HERE, IN THE OFFICE OF THE MUNICIPAL ENGINEER, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING: FRONTLINE SERVICE BUILDING Process/Approval of Building Permit Process/Issuance of Occupancy Permit Prepares/Issues requested building-related certifications, certified true copy of permits Process/Issue other related permits (such as fencing, etc.) Issue/Approve Building Clearance for Business Permit: New Renewal Conduct Building Inspection for: Business Permit Occupancy Permit Building-related complaints CONSTRUCTION Conduct site inspection and prepare plans and programs of works for: Drainage Roads Pathways Bridges Government Buildings/Structure SPECIAL PROJECT Prepares architectural, structural, plumbing, and electric plans Prepare program of work/specification MAINTENANCE Repair/Clean concrete drainage and canals Remove construction debris RESPONSE TIME (Per Transaction) 2 days 2 days 1 hour 1 day PERSON(S) RESPOSIBLE Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines

1 hour 1 hour 2 hours 2 hours 2 hours

Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines

5 days 5 days 2 day 10 days 10 days 1 month 1 month

Gerardo C. Ros Levi R. Pabines

Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines Gerardo C. Ros Levi R. Pabines

10 days 10 days

125

GENERAL SERVICES OFFICE

HERE, IN THE OFFICE OF THE GENERAL SERVICES, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSILE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE

RESPONSE TIME (Per Transaction)

PERSON(S) RESPOSIBLE

Act on request for use of government facilities such as the Camaligan Sports & Cultural 20 minutes Mayors Staff Complex, Sound System, Chairs, etc. Act on requests for signages such as streamers 2 hours Mayors Staff for advertisements and information Maintain motorpool section such as the repair 1 week and maintenance of all government vehicles of 5 days before due Mayors Staff the LGU; and annual registration and insurances date of all local government vehicles SUPPLIES AND EQUIPMENTS PROCUREMENT (BAC under MPDC) Facilitate the acquisition of office supplies and equipments such as provided in the Annual 5 days BAC Members Procurement Plan of each office/department Deliver office supplies by office and retrieve 3 days BAC Members canvass and purchase order

126

MUNICIPAL HEATH OFFICE

HERE, IN THE MUNICIPAL HEALTH OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING: FRONTLINE SERVICE NATIONAL TUBERCULOSIS PROGRAM Conduct sputum examination for symptomatic of Pulmonary Tuberculosis Dispense Anti-TB Drugs EXPANDED PROGRAM ON IMMUNIZATION Immunize 0-11 month old babies (BCG, OPV, DPT, Hepa B, Measles) RESPONSE TIME (Per Transaction) PERSON(S) RESPOSIBLE

1-2 hours 3 minutes Medical Technologist Emilia A. Pasumbal Editha P. Franzuela Jonabel S. Gonzalo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabel S. Gonzalo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabel S. Gonzalo MHO Personnel Emilia A. Pasumbal Editha P. Franzuela Jonabel S. Gonzalo MHO Personnel Dr. Felix N. Prado Dr. Felix N. Prado

15 minutes

SEXUALLY TRANSMITTED DISEASES Conduct endocervical smear examination 1 hour Provide counselling services for parents found to be STI positive MATERNAL AND CHILD DEATH Provide prenatal and post natal care On call deliveries Depends upon the situation

OTHER REPRODUCTIVE HEALTH EXAMINATION Conduct Pap Smear Examination 15 minutes

MEDICO-LEGAL CASES Issue Medico-Legal/Autopsy Report ISSUANCE OF HEALTH/MEDICAL CERTIFICATE ENVIRONMENTAL SANITATION Issue Sanitation Clearance Receive, Record and Respond to sanitary complaints CONDUCTING WATER ANALYSIS Collect water sample Conduct water analysis at the Provincial Health Office Laboratory Release water analysis result TECHNICAL ASSISTANCE FOR
127

3 hours 10 minutes

5 minutes 30 minutes to 2 hours 10-15 minutes 2-4 hours 5 minutes 20 minutes

Lea San Pablo Lea San Pablo Lea San Pablo Lea San Pablo Lea San Pablo Lea San Pablo

CONSTRUCTION OF SANITARY TOILETS

128

HUMAN RESOURCE MANAGEMENT OFFICE

HERE, IN THE HUMAN RESOURCE MANAGEMENT OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING;

FRONTLINE SERVICE Process leave application Issue service record, Certificate of employment and other Certifications on personnel record Prepare and process appointments (permanent) Respond to queries, complaints and other concerns related to personnel matters Assist employees on GSIS, Pag-ibig and other loans and claims

RESPONSE TIME (Per Transaction) 20 minutes 15 minutes Within 2 days 10 minutes Within 1 day

PERSON(S) RESPOSIBLE Marilyn Navera Marilyn Navera Marilyn Navera Marilyn Navera Marilyn Navera

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PUBLIC EMPLOYMENT SERVICE OFFICE

HERE, IN THE PUBLIC EMPLOYMENT SERVICE OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE

Receive and act on applications for the SPES program Process applications and post the final list of 1 day after the beneficiaries of the program deadline for filing Conduct orientation and counselling 1 hour Facilitate the payment of salaries 20 minutes EMPLOYMENT REFERRALS (local and overseas) Provide labor market information 10 minutes Job matching 15 minutes Issue referrals/recommendations 5 minutes

RESPONSE TIME (Per Transaction) 15 minutes

PERSON(S) RESPOSIBLE PESO Manager PESO Manager PESO Manager

PESO Manager PESO Manager PESO Manager

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MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

HERE, IN THE MUNICIPAL PLANNING AND DEVELOPMENT OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACIEVE THE FOLLOWING:

FRONTLINE SERVICE Issue the following: Zoning Clearance for Business Permit Zoning Clearance for Building Permit

RESPONSE TIME (Per Transaction) 22 minutes, 1 hour and 6 minutes 1 hour 2 hours 17 minutes depending on the data requested

PERSON(S) RESPOSIBLE Nancy A. Atanacio Nancy A. Atanacio

Certificate of Site Zoning Clearance Classification Conduct zoning verification/site inspection Act on requests for data of researchers (students, NGO, investors and other government agencies) Preparation of Different Plans, to wit: AIP GAD APP Public Safety Plan Disaster Work and Financial Plan Do all functions as BAC Chairman

Nancy A. Atanacio Nancy A. Atanacio Nancy A. Atanacio

Conduct Trainings for Livelihood Programs

30 days 30 days 30 days 30 days 30 days 5 minutes (if documents are complete) Depends upon the Project/Activity Design

Nancy A. Atanacio Nancy A. Atanacio Nancy A. Atanacio Nancy A. Atanacio Nancy A. Atanacio Nancy A. Atanacio

Nancy A. Atanacio

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MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

HERE, IN THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING: FRONTLINE SERVICE RESPONSE TIME (Per Transaction) day Assist women and children in difficult circumstances such as rape, physically and emotionally abused, maltreatment, exploited, neglected and abandoned Rescue, refer and reconcile street children with families Assist in filing a case monitoring of the case depending on the program of the case Provide assistance to persons with disabilities Control release of food for work commodities Emergency cash assistance for: Burial Food Medical Transportation Fire victims Record purchase booklet issued by Office of Senior Citizens Affair (OSCA) to senior citizens Provide counselling service (case to case) Issue Certificate of Indigency Provide assistance to victims of natural calamities Provide subsidies for Day Care Workers and Volunteers Issue solicitation permit for raffle and carolling upon submission of the following requirements: Raffle Constitution and By Laws Endorsement
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PERSON(S) RESPOSIBLE Purificacion R. Regidor NerissaManamtam

Provide Social Case Study

3 days

Purificacion R. Regidor NerissaManamtam

1 day

Purificacion R. Regidor NerissaManamtam

2 hours 15 minutes

NerissaManamtam Purificacion R. Regidor

5-10 minutes

Purificacion R. Regidor NerissaManamtam

NerissaManamtam 2 minutes 1-2 hours 10 minutes 24 hours 1 hour Armando Hernandez Purificacion R. Regidor NerissaManamtam Purificacion R. Regidor NerissaManamtam Any staff of MSWDO Purificacion R. Regidor

30 minutes

Purificacion R. Regidor

Sample of raffle ticket Application Form Carolling Constitution and By Laws Endorsement Sample letter List of prospective carolees Attend to queries of all walk-in customers Supervise and monitor Day Care Workers and Day Care Centers Supervise conduct of sessions/classes to preschool children Conduct pre-marriage counselling to would-be couples

Daily 6 hours daily 6 hours daily 3 hours/week (every Thursday only)

Any staff of MSWDO Purificacion R. Regidor NerissaManamtam Purificacion R. Regidor NerissaManamtam Purificacion R. Regidor NerissaManamtam

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OFFICE OF THE MUNICIPAL TREASURER

HERE, IN THE OFFICE OF MUNICIPAL TREASURER, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING:

FRONTLINE SERVICE

RESPONSE TIME (Per Transaction)

PERSON(S) RESPOSIBLE

BUSINESS PERMIT AND LICENSING Access Business Tax Due 5 minutes

Review/Approve assessment computation 3 minutes

Issue Certification and take charge of all business tax function

3 minutes

Accept and process applications for retirement of business

2 minutes

Accept payments and issue official receipt for business taxes, fees, charges, and other related fees and charges Issue business/trimobile/padyak plate or sticker

3 minutes/OR

3 minutes

Encode and print business tax assessment form and other communications report

5 minutes/ communication

Calibrate/inspect of weighing scale

10 minutes/ Weighing scale

Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A.

REAL PROPERTY TAX Compute Real Property Tax Bill 1 minute/RPU

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Compute Transfer Tax

2 minutes/ document

Collect payment and issue Official Receipt of RPT and Transfer Tax

2 minutes/ Receipt

Issue Real Property Tax Certificate of payment/RPT Clearance

3 minutes/RPU

Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Corazon D. David Corazon D. David Corazon D. David Ma. Gina A. Servidad Corazon D. David

LOCAL TREASURY OPERATION Attend to various queries regarding treasury operations Receive and deposit collections from revenue collectors and Barangay Treasurers Remit all statutory obligations

1 to 10 minutes 10 minutes/ collector On or before due date Daily 5 minutes/ transaction 3 hours

Receive/verify/process obligated purchase request, purchase order, vouchers, and post to the record of appropriation and obligation/expenditures Conduct orientation to newly-appointed barangay treasurers on collection/issuance/remittance of Community Tax Certificate (CTC) Prepare tax bills and demand letters for RPT and business tax

Corazon D. David

2 minutes/bill

Conduct tax campaign

Certify as to availability of funds Canvass office supplies and equipment Inspect deliveries Process registration of large cattle

1 day for small barangays 3 days for big barangays 3 minutes 3 hours 3 minutes

3 hours

Prepare and submit bond premium to Bureau of Treasury of concerned officials and collectors

1 day

Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Corazon D. David Ma. Gina A. Servidad Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A.

135

Process renewal of Certificate of Time Deposit and High Yield Savings Prepare Purchase Request for accountable forms Issue Community Tax Certificate (CTC)

On due date 30 minutes 5 minutes 3 minutes/CTC

Servidad Corazon D. David Corazon D. David Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Corazon D. David Corazon D. david Nelson A. Almen Carmen A. Barrios Ma. Gina A. Servidad Corazon D. David Ma. Gina A. Servidad Carmen A. Barrios

Collect and issue official receipt for other fees and charges

3 minutes/OR

CASH MANAGEMENT Release and maintain records of accountable forms Receive and deposit cash collections daily and attend to all bank transactions Pay salaries and wages

Daily 5 minutes 3 hours 3 minutes/employee

Prepare and issue checks for claims 10 minutes/claim

Disburse petty cash fund Liquidate petty cash fund Process liquidation of cash advances Control the issuance of official receipts to collectors Prepare monthly Report of Accountability for accountable forms Release and control the issuance of cash tickets to collectors Prepare checks to creditors

2 minutes 10 minutes End of the month As the need arises 30 minutes Daily 30 minutes As the need arises 10 minutes 2 minutes/ transaction 2 minutes/ Transaction 30 minutes/ Transaction

Corazon D. David Corazon D. David Nelson A. Almen Nelson A. Almen Ma. Gina A. Servidad Carmen A. Barrios Ma. Gina A. Servidad Carmen A. Barrios Corazon D. David

Release checks to claimants

Encash checks for cash advances OTHER SERVICE(S) Provide fiscal and technical advice and financial data to municipal officials, national/local government and the public on the proper disposition of government funds

Immediately upon request

Corazon D. David

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OFFICE OF THE MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES (Section under the Office of the Mayor)
HERE, IN THE MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIVE THE FOLLOWING: FRONTLINE SERVICES RESPONSE TIME PERSON/S RESPONSIBLE

1. Prepare tree cutting requests and Environment Compliance Certificates (ECC) requests. 2. received/Record communications 3. Attend to requests on Socio-Cultural Programs Information Education Campaign IEC) for ENRO Programs on Cleaner Air, Cleaner River, Cleaner Environment and Cleaner Surroundings. Assist in the preparation of training modules and conduct trainings desired. Link clients to agencies and entities concerned. 4. Attend to request on Solid Waste Management programs garbage Collection Schedule Request collection of garbage. 5. Attend to Request on Integrated Coastal Management Division Request for grass cutting and trimming of trees Assist for Tree Planting Activities Assist on Cleanliness and Beautification of Surroundings 6. Clean town streets and main thorough fares.

1 day

MENRO

15 minutes

15 minutes

MENRO

15 minutes

8 hours

137

ELECTRONIC DATA PROCESSING UNIT (IT Section under MO)

HERE, IN THE MUNICIPAL ELECTRONIC DATA PROCESSING (IT) SECTION, WE ARE COMMITTED TO PROVIDE THE HIGHEST POSSIBLE SERVICE PERFORMANCE AND PLEDGE TO ACHIEVE THE FOLLOWING: FRONTLINE SERVICES RESPONSE TIME PERSON/S RESPONSIBLE

MANAGEMENT INFORMATION SERVICES Record and fix in-house systems 1 hour Fixing Database 1 day Recording Design, Development, Document and install new information system Provide information, facilitate online queries, update online users Minimum 1 month

IT Personnel

Bi-weekly schedule or as need arises

Maintain and update the Municipal Bi-weekly schedule or as need arises Official Website GEOGRAPHIC INFORMATION SYSTEM A3-A4 30 minutes Large Format 45 minutes Mapping services via GPS Minimum of 1 day and/or depending on the magnitude/scale of proposed project

IT Personnel

Map digitization via tablet

Minimum of 1 day and/or depending on the magnitude/scale of proposed project DATA NETWORK AND MANAGEMENT SERVICES SYSTEM Install typical software 3 hours Maintain and upgrade Local Area Network (LAN) Inspect, Troubleshoot, and repair workstation/computer including its peripherals (printer, mouse, etc.) 1 hour

IT Personnel

Case to case, minimum of 30 minutes

138

TRANSACTION FLOW CHARTS

139

MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE TRANSACTION FLOW CHART EMERGENCY CASH ASSISTANCE Allocated Time of Transaction: 15 minutes START

INTERVIEW CLIENT
CERTIFICATE OF INDIGENCY ISSUED/SECURED

CERTIFICATE OF ELIGIBILITY ACCOMPLISHED

DISBURSMENT VOUCHER & ALOBS ACCOMPLISHED

NO

MAYORS SIGNATURE & APPROVAL

YES BUDGET / ACCOUNTING OFFICE SIGNATURES MTO SIGNATURE WITH CHECK

MAYORS OFFICE SIGNATURE ON CHECK

ACCOUNTING OFFICE ADVICE OF CHECK

MTO RELEASE OF CHECK TO CLIENT

FINISH

140