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SAP for Utilities

7 - 9 November 2012
Sheraton Towers Hotel, Singapore

Asia Pacic Conference 2012

Proudly supported by:

Produced by:

the eventful group

Where communities thrive

At the heart of everything we do is a fundamental belief in the power of people. We are passionate about connecting people who share common goals. We take special care of each and every customer by investing our own time and knowledge into developing something thats far more than an event. Its this spirit of community that encourages delegates, partners and speakers to break through barriers, engage in brave conversations and form lasting relationships. And communities of common interest thrive.

06 Hot Topics

17 Hot Topics guided by the SAP for Utilities customer advisory team

08 Meet the Speakers


29 Speakers from Singapore, India, Malaysia, China, Korea, The Philippines, Pakistan, Australia, Canada, Brazil, UK and USA

10 Program Overview

Your guide to 35 presentations, workshops and special interest sessions over three days

16 Keynote Presentations
Designed to enhance your conference experience

6 keynote presentations sharing insights into whats happening in the region and internationally

17 Special Interest Session 18 Track Presentations 26 Workshops


Choice of 3 interactive and separately bookable workshops 7 Tracks of content and discussion from customers, partners and SAP

28 Reasons to Attend
Selected partners who understand the Utilities community

Great reasons to attend SAP for Utilities Asia Pacific Conference

30 Solutions Showcase 32 Registration


Online, via email or fax, or over the phone, plus special early bird and group rates

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 3

Hot Topics

The depth and breadth of the content for the event is a result of 6 months of careful research and development including meeting face-to-face with Utilities professionals from more than 50 organisations that use SAP across the Asia Pacific region. Guided by the conference Advisory Committee, this years program has been created around the following 17 hot topics.

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 5

Your Content: Designed by the community, for the community


The following challenges make up the wish list of the SAP Utilities community in the Asia Pacic Region. These Hot Topics will be addressed by a combination of regional and international customers, Utilities thought leaders, SAP experts and partners.

Theme 3: Applications: Industry Solution; Billing; Smart Metering; CRM; Mobile


Strategies; Cloud
Mobility
Creating a dynamic and connected workforce by mobilising SAP to the field How to succeed at mobile computing Incorporating GIS, visualisation, augmented reality and sensors into your mobile solution

CRM
Using SAP Technologies to provide customers with up to date information about their electricity supply Developing sticky customers (loyalty) with offerings like CRM loyalty programs and enabling customer information on-demand, and on multi-device Devising strategies to inuence consumer behaviour to improve operational performance What tools are available to understand and inuence consumers

Theme 1: Turning Data Into Information - Business Intelligence; Reporting;


Analytics; HANA; Enterprise Performance Management
Analytics & Business Intelligence (BI)
Transforming the transactional and operational data in the systems into information that will allow the organisation to make business decisions Defining your BI landscape - co-existence of the SAP BI tools (BW, HANA, BusinessObjects) and integration of data from 3rd party software Defining real-time dashboards for reporting vital information to senior management Using self-service report development with BusinessObjects as a means to build BI maturity and reduce bottlenecks associated with centralisation of report requests Increasing governance exibility to enable agility in reporting and analytics

Gaining exibility through mobile solutions for key individuals to conduct core business functions such as procurement, travel authorisations, travel claims, benefit claims and leave approvals from anywhere and everywhere

Big Data
Big data - handling large data volumes for an unprecedented insight into your business and the creation of revenue streams In-Memory computing for fast, real-time analytics - with HANA and Hadoop Fraud Detection and Collection Enhancement using SAP HANA Revenue intelligence to overcome non-technical losses and nonpayment Overcoming performance issues that come from huge volumes of data with SAP HANA

IS-U
Roadmap and latest scoops for the IS-U components Finding SAP partners to implement and support the solution Understand SAPs vision of electric and connected vehicles

Smart Grid
Smart Grid technologies have changed the role of the utility from a one-way distributor of electricity into a facilitator of a twoway, real-time energy marketplace Understanding the impacts of the Smart Grid - big data, billing scale and complexity, customer relationship management, asset management and smart meter data integration Using Smart Meter and Smart Grid data to improve processes diversion detection, unbilled revenue calculation and transformer load management Using the Smart Grid for outage detection without a customer call Improving customer satisfaction by notifying the customer of an outage via text message or tweets

AMI (Advanced Metering Infrastructure)


Defining the scope of your AMI project Tips and Tricks for a successful AMI pilot

Enterprise Performance Management (EPM)


Enabling revenue growth through a P&L view of the world and SAP Business Planning & Consolidation (BPC) Achieving automated multi-level consolidation

Billing
Driving efficiency through consolidating separate billing systems Closing the gaps between your financials and billing system Strategies for addressing billing and big data issues

Cloud
Evaluating the benefits that cloud computing offers and deciding what options make the most sense Understanding cloud computing models and how Utilities can use it

Theme 2: Enterprise Asset Management (EAM & Plant Maintenance)


Managing Spatial Data
GIS integration to model complex spatial relationships Using spatial relationships to trigger wide ranging SAP transactional and master data business processes Integrating data with Google Earth Enterprise Capabilities of SAP Linear Asset Management

Theme 4: The Life-Cycle of an Implementation


Implementations
Learn the importance of implementation project governance setting yourself up for success Understand how each of the 4 pillars fit together - people, processes, business and technology Be clear as to which functions need to be managed internally and cannot be outsourced How to select, and get the most from, the system integrator (SAP implementation partner) Get buy-in from the outset by ensuring business user ownership and participation Blueprinting of business requirements and processes Legacy data cleansing, migration and reconciliation

Enterprise Asset Management


Achieving life cycle management of assets with the SAP solution suite - from long-term planning through build, maintain, refurbish to retirement Understanding the integrated asset management workows Achieving consistent categorisation and prioritisation of asset condition to manage asset risk Integrating data from historians to support condition based maintenance Understanding the new and enhanced functionality in the latest SAP enhancement packages and the value that they bring for Utilities Capabilities of the new solutions for Linear Asset Management and Operational Risk Management Updates on current functionality for Compatible Units and Work Clearance Management (WCM)

Support - Competency Centres


How to set up a high-class SAP Competency Centre supporting thousands of employees Build your SAP Competency Centre to support different rates of learning and support within different businesses

Usability
Understanding the art of the possible in usability How can you collaboratively build a heatmap with the business to prioritise the issues and agree on what needs to be addressed How can you map the solutions that SAP and the ecosystem is delivering to solve the different types of challenges you face on usability Know what an enterprise User Experience (UX) strategy looks like and how it can transform usability Develop an implementation plan for usability and how can you associate business value with usability outcomes

Data Design & Management


Special technical considerations which affect the design of the data model, as well as ETL and front-end design Using SAP Data Services for Enterprise Information Management of structured, spatial and unstructured data Metrics and goals for a data migration, archiving and legacy decommissioning program Improving data quality and management from contractors Solving the field data collection problem Use of hand-held based field data collection and validation for improved asset valuation and utilisation

Change Management
Identifying and overcoming roadblocks to the development of enthusiastic, capable end-users by using effective organisational change management practices Identifying your sources of resistance and strategies to address them The role of training, super users and user support in educating end users Change Management best practices for driving adoption

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 7

Meet the Speakers

Dr. Wei Youshuang Group CIO, ENN Group (China)

Adaire Fox-Martin - Senior Vice President Industry Business Solutions, SAP Asia Pte Ltd (Singapore)

Bani Zainal Azmian - Senior VP, Corporate Services Division, Malakoff Corporation Berhad (Malaysia)

Chris Chen - Market Development Manager, San Diego Gas & Electric (USA)

Chit Sieng Wong - Group Chief Information Officer, Singapore Power Limited (Singapore)

Stephen Brown - SAP Architecture Manager, Centrica plc. (UK)

Sardar Naufil Mahmud - Chief Information Officer, Karachi Electric Supply Company (Pakistan)

Simon Dale - Head of Technology and Innovation, SAP Asia Pte Ltd (Singapore)

Denis Maia - CEO, Choice Technologies S.A. (Brazil)

Phillip Vaughan - Director, Utilities, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore)

Ajay Kumar Dhir - Executive Director and Group CIO, Lanco Infratech Limited (India)

David Coldrey - Industry Director, Utilities, IBU, SAP Asia Pacific & Japan (Singapore)

At the heart of everything we do is a fundamental belief in the power of people

Sharon Choong - Solution Expert, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore)

David Peters - Principal Engineer Network Information, ElectraNet Pty Ltd (Australia)

Jeff Woods - Head of Product Evangelism, SAP UK Ltd (UK)

Cameron Vagg - BI Analytics Lead, AGL Energy Limited (Australia)

We are passionate about connecting people

Tara Rosenzweig SAP Architect, ETSA Utilities (Australia)

Robert (Bob) B. Frazier Directory of Technology Houston Electric, CenterPoint Energy (USA)

Ajay Mehta - SAP Business Intelligence & Planning Project Manager, Ausgrid (Australia)

James McClelland - Senior Global Director Industry Marketing - Energy & Utilities, SAP Americas (USA)

Arunabha Basu - Vice President & Head (Technology), Tata Power Delhi Distribution Limited (India)

Herb Hadley - EAM Global Practice Lead & Director of Solutions Consulting, Utopia, Inc. (USA)

Jongse Lee - IT Manager, SK E&S Co. Ltd. (Korea)

Len Harms - VP, Utilities and Energy, Vesta Partners (USA)

Francisco Castillo (Ph.D. & PMP) - CIO, Maynilad Water Services, Inc. (The Philippines)

Tony Matheson - Manager Distribution Network IT Program, CHED Services, Information Technology (Australia)

Paul Kurchina - Independent Thought Leader, Enterprise Architect & SAP Mentor (Canada)

We take special care of each and every customer


Peter Ainsley-Hartwell CTO, Utopia, Inc. (USA) Special Guest Speaker: Michael Groom

Visit www.sapforutilities.asia for more information


www.sapforutilities.asia SAP for Utilities Asia Pacific Conference | 9

Program at a Glance
Tuesday 6 November 2012
18.00 18.30 19.30 Pre-Conference Registration Pre-Conference JumpStart Session: Using SAP for Utilities and the Community to Get the Most Out of Your SAP Investment Paul Kurchina - Independent Thought Leader, Enterprise Architect & SAP Mentor (Canada) Networking Welcome Function

Wednesday 7 November 2012


08.00 08.30 09.00 Registration/Arrival Tea & Coffee/Exhibition Viewing Conference Opening & Chairpersons Welcome Opening Keynote Presentation: Market Change - An Opportunity for Growth Adaire Fox-Martin - Senior Vice President Industry Business Solutions & Phillip Vaughan - Director, Utilities, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore) Keynote Presentation: Pearls of Wisdom From a Highly Experienced CIO on Implementing SAP Systems - on Time and Within Budget Chit Sieng Wong - Group Chief Information Officer, Singapore Power Limited (Singapore) Morning Tea & Coffee/Exhibition Viewing

The SAP for Utilities conference offers an opportunity where all presentations, personnel, vendor displays and all attendees are focused on the Utility business. I attended the premiere North America conference and was truly impressed - the size, quality of the presentations, the events smooth organisation and the excellent utility contacts and side conversations. It was one of the best conferences I have attended. I would recommend this conference to any utility professional that has some business systems orientation, from advanced metering to regulatory financial reporting.
Bob Frazier - Director of Technology, CentrePoint Energy (USA)

10.00

11.00

TRACK A
11.40 Running a High-Class SAP Competency Centre for Four Businesses Stephen Brown - SAP Architecture Manager, Centrica plc. (UK) 12.35 Systems Are Easy, People Are Not - How Organisational Change Management Can Make or Break Your Implementation Chris Chen - Market Development Manager, San Diego Gas & Electric (USA) 13.25 14.25 Lunch/Exhibition Viewing Smart Meter Project at CenterPoint Energy Robert (Bob) B. Frazier - Directory of Technology - Houston Electric, CenterPoint Energy (USA)

TRACK B
Keys to Successful Business Intelligence: Back to Basics Francisco Castillo (Ph.D. & PMP) - CIO, Maynilad Water Services, Inc. (The Philippines) Electromobility - the New Dimension of Transport and the Impact on Utilities Simon Dale - Head of Technology and Innovation, SAP Asia Pte Ltd (Singapore)

TRACK C
The Future of Mobility is Here: Todays New User Experience to Enhance Process Efficiency Paul Kurchina - Independent Thought Leader, Enterprise Architect & SAP Mentor (Canada) Enterprise Asset Management With SAP - GIS Integration in a Power Distribution Utility Arunabha Basu - Vice President & Head (Technology), Tata Power Delhi Distribution Limited (India)

TRACK D
Fraud Detection and Collection Enhancement Using SAP HANA Denis Maia - CEO, Choice Technologies S.A. (Brazil) Putting Big Data to Work in the Utilities Industry for Maximum Business Impact Peter Ainsley-Hartwell - CTO, Utopia, Inc. (USA)

Tips and Tricks for a Successful AMI Pilot David Coldrey - Industry Director, Utilities, IBU, SAP Asia Pacific & Japan (Singapore)

Building BI Maturity Through Self-Service Report Development and SAP BusinessObjects 4.0 Cameron Vagg - BI Analytics Lead, AGL Energy Limited (Australia) Operating Efficiency Case Study - Consolidation of 8 Separate Billing Systems Jongse Lee - IT Manager, SK E&S Co. Ltd. (Korea)

SAP - What Have You Done Lately! (in EAM) Len Harms - VP, Utilities and Energy, Vesta Partners (USA)

15.20

Mobile Computing - Its More Than Just Mobility


David Peters - Principal Engineer Network Information, ElectraNet Pty Ltd (Australia)

Is the Cloud Right for Utilities? James McClelland - Senior Global Director Industry Marketing Energy & Utilities, SAP Americas (USA)

Forecasting for the Long-Term, Answers for The Short Term - How Ausgrid Achieved This in One Solution Ajay Mehta - SAP Business Intelligence & Planning Project Manager, Ausgrid (Australia)

16.10 16.40

Afternoon Tea & Coffee/Exhibition Viewing Triumph Over the Human Spirit Special Guest Speaker: Michael Groom

17.40

SAP for Utilities Community Networking Function Sponsored by

For full details of all presentations please see pages 16 - 27


www.sapforutilities.asia SAP for Utilities Asia Pacific Conference | 11

Thursday 8 November 2012


08.30 Tea & Coffee/Exhibition Viewing 09.00 Keynote Presentation: The Latest Scoop on the SAP for Utilities Roadmap
David Coldrey - Industry Director, Utilities, IBU, SAP Asia Pacific & Japan (Singapore)

10.00 Keynote Presentation: Smart Grid Challenges and Opportunities - Lessons From the Smartest Utility in the United States
Chris Chen - Market Development Manager, San Diego Gas & Electric (USA)

SAP for Utilities was very informative, interactive and a great networking opportunity. Best conference Ive been to! Thank you.
Melanie Pearce - Director of Financial Operations, Sierra Southwest Cooperative, Inc. (USA)
TRACK C
Transformation: Information Silos to Information Integration - A Successful Project Journey in an Extraordinary Environment Sardar Naufil Mahmud - Chief Information Officer, Karachi Electric Supply Company (Pakistan)

11.00 Morning Tea & Coffee/Exhibition Viewing TRACK A 11.40


Outage Detection and Customer Communication in a Smart Grid World Robert (Bob) B. Frazier - Directory of Technology - Houston Electric, CenterPoint Energy (USA)

TRACK B
Changing The Game on Usability in SAP Jeff Woods - Head of Product Evangelism, SAP UK Ltd (UK)

12.35

Wait For One Day or in Real Time - SAP HANA at the ENN Group Dr. Wei Youshuang - Group CIO, ENN Group (China)

A New Perspective - Visualising and Integrating Data With Google Earth Enterprise Tony Matheson - Manager Distribution Network IT Program, CHED Services, Information Technology (Australia)

Productivity Using SAP Enterprise Mobility With People and Culture at the Heart of Your Strategy Bani Zainal Azmian - Senior VP, Corporate Services Division, Malakoff Corporation Berhad (Malaysia)

13.25 Lunch/Exhibition Viewing 14.25


Using SAP Technologies To Provide Customers With Up-to-Date Information About Their Electricity Supply Tara Rosenzweig - SAP Architect, ETSA Utilities (Australia) Integrating the Shop Floor With the Top Floor Ajay Kumar Dhir - Executive Director and Group CIO, Lanco Infratech Limited (India) Consumer Management - the Final Step Towards Operational Excellence Phillip Vaughan - Director, Utilities, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore)

15.20 Closing Keynote Presentation: Centrica: Leading the Way With Innovation
Stephen Brown - SAP Architecture Manager, Centrica plc. (UK)

16.30 SAP for Utilities Conference Close

Friday 9 November 2012


08.30 Workshop Registration/Arrival Tea & Coffee 09.00
Workshop 1: How SAP Can Help Support the Entire Asset Life-Cycle Led by: Len Harms - VP, Utilities and Energy, Vesta Partners (USA) Workshop 2: SAP Mobile Workshop - Transforming the Reach to Your Customers Led by: Sharon Choong - Solution Expert, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore) Workshop 3: Integrating Field Data Collection, Data Migration, Archiving and RTDG Using SAP Data Services Led by: Peter Aynsley-Hartwell - Chief Technology Officer & Herb Hadley - EAM Global Practice Lead & Director of Solutions Consulting, Utopia, Inc. (USA)

16.00 SAP for Utilities Workshops Close

For full details of all presentations please see pages 16 - 27


www.sapforutilities.asia SAP for Utilities Asia Pacific Conference | 13

Presentations
Expertly guided by a Conference Advisory Team, we have created a program featuring 35 presentations, workshops and special interest sessions that give you answers to current challenges and inspiration to embrace future opportunities. This is the only event of its kind in the region. Where Utilities professionals from organisations using SAP come together in the same place at the same time for three days. Someone in this community has the answer to your most pressing business challenge.

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 15

Keynotes
Market Change - An Opportunity for Growth
Adaire Fox-Martin - Senior Vice President Industry Business Solutions & Phillip Vaughan - Director, Utilities, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore)
Wednesday 7 November: 09.00 - 10.00 Utility services were traditionally provided by governments. They were considered basic and essential and beyond the resources of the private sector. However, governments are not seen as always efficient in the allocation of resources and Utilities have seen changes to market structures - this is being experienced within the Asia Pacific region currently. This takes many forms, corporatisation, privatisation, unbundling, amalgamation, competition and vertical integration. It is often viewed unfavourably by staffers as a threat to employment and the status quo, or simply unnecessarily expensive and unproductive. However, these changes can provide real opportunities for growth for both the Utility and their staff. Definition and trajectory of market restructuring Effects of market changes on individual organisations Organisational response and successful short-run strategies Case studies of different experiences

The Latest Scoop on the SAP for Utilities Roadmap


David Coldrey - Industry Director, Utilities, IBU, SAP Asia Pacific & Japan (Singapore)
Thursday 8 November: 09.00 - 10.00 This keynote presentation will focus on the SAP for Utilities roadmap as well as observations of the direction that the Utilities industry solution is heading in. It will also include the latest updates on mobility, managing different aspects of big data, an update on AMI and the Utilities specific RDS (Rapid Deployment Solutions).

Centrica: Leading the Way With Innovation


Stephen Brown - SAP Architecture Manager, Centrica plc. (UK)
Thursday 8 November: 15.20 - 16.20 Centrica likes to innovate, whether developing applications to get behind the meter, or pushing the boundaries to maximise the value of ever increasing data sets. However, to succeed in the energy business, you need lots of energy - the kind customers use to heat homes and run businesses and also the kind it takes to constantly innovate. On both counts, Centrica plc has it in abundance. Innovation is a continuous process within the Centrica Retail Business (British Gas), both to get behind the meter and to deliver smarter energy and information to customers. In order to create the sticky customer, Centrica are developing customer offerings, such as CRM loyalty programs and enabling customer information ondemand and on multi-device. In-Memory computing is also a hot topic right now and Centrica are undertaking pilot programmes around Smart Meter and Customer Data in order to rapidly understand energy usage behaviours and gain insight on customers. What operations are Centrica plc choosing to innovate in? Have they achieved the benefits they set out to achieve? What are some of the lessons learned on this innovation journey? SAP release: ECC 6 & IS-U Original go-live date: June 2005

Triumph Over the Human Spirit


Special Guest Speaker: Michael Groom
Wednesday 7 November: 16.40 - 17.40 In 1987, Michael Groom suffered a serious injury that almost prevented him from walking again. He was told to forget about an active outdoor life but by 1990 he had not only taught himself to walk again, he was back climbing in the Himalayas. In 1999 he achieved his lifelong goal of climbing the five highest mountains in the world. During many cold, lonely, pain-racked nights, he was tempted to give up. One thing got him through: sheer will. Michaels achievements would be remarkable enough for anybody. But he set himself the astounding extra challenge of doing it all without using bottled oxygen. He has been close to tragedy many times, including the disastrous 1996 Everest attempt in which nine climbers died. Michael was a guide on Rob Halls Everest team and of the six team members who reached the summit, only he and Into Thin Air author Jon Krakauer survived. Come listen to his story.

Pearls of Wisdom From a Highly Experienced CIO on Implementing SAP Systems - on Time and Within Budget
Chit Sieng Wong - Group Chief Information Officer, Singapore Power Limited (Singapore)
Wednesday 7 November: 10.00 - 11.00 One often hears of software implementation projects costing tens of millions, missing their target implementation dates and not meeting business requirements fully. Are all buyers of SAPs software doomed to this fate or is there something that can be done? Attend this presentation to hear insights based on years of experience around key project life-cycle practices that are essential for implementers of SAP software (or any other software) in order to ensure a successful implementation. This experience includes lessons learnt from eight SAP projects overseen in the past seven years. These include implementations of ERP, ISU, use of NetWeaver to develop portal based applications, asset management and Internet Portal. A focus will be to share with you the six key considerations that implementation teams should bear in mind: Project governance - setting yourself up for success Blueprinting of business requirements and processes - everyone should know where you are headed How to select and get the most out of the system integrator Testing and system acceptance Business user ownership and participation - getting buy-in from the outset Legacy data cleansing, migration and reconciliation SAP release: ECC 6 Original go-live date: December 1995

Smart Grid Challenges and Opportunities Lessons From the Smartest Utility in the United States
Chris Chen - Market Development Manager, San Diego Gas & Electric (USA)
Thursday 8 November: 10.00 - 11.00 San Diego Gas & Electric has been selected as the smartest utility in the United States for three years in a row by Intelligent Utility magazine for its first mover status in many areas of Smart Grid. The advent of Smart Grid technologies has created challenges by changing the role of the utility from a one-way distributor of electricity into a facilitator of a two-way, real-time energy marketplace. This presentation will discuss system impacts from the Smart Grid including, big data, billing scale and complexity, customer relationship management, asset management and smart meter data integration. It will also look at opportunities for new utility business models created by Smart Grid such as microgrids, demand response and home energy management. The ubiquity of SAP impacts from Smart Grid How Utility business models must adapt in a Smart Grid world Strategies for addressing billing and big data issues SAP release: ECC 6, EhP 5 & IS-U Original go-live date: March 1998

Special Interest Session


Pre-Conference JumpStart Session: Using SAP for Utilities and the Community to Get the Most Out of Your SAP Investment
Paul Kurchina - Independent Thought Leader, Enterprise Architect & SAP Mentor (Canada)
Tuesday 6 November: 18.30 - 19.30 SAP for Utilities is not just a conference. It is access to a vibrant and knowledgeable community of people who rely on SAP as a critical enabler in their organisations. This session is designed to help give you advice and guidance to ensure that you have a memorable and valuable conference experience. It will provide you with tips and tricks to get the best possible return on your SAP investment. The session will give you an overview of todays SAP for Utilities and then point you towards specifics in the program so that you can: Leave with real solutions to business and technical problems Hear what to do (and what not to do!) from other customers Get access to local and global SAP product experts Review and select solutions and services from SAP Partners Become part of a long lasting network for ongoing advice and knowledge

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 17

Track Presentations
TRACK A TRACK B
Keys to Successful Business Intelligence: Back to Basics
Francisco Castillo (Ph.D. & PMP) - CIO, Maynilad Water Services, Inc. (The Philippines) Over 60% of BI projects fail and even in projects where IT deems it a technical success, users and management may have a different opinion. This situation has not changed for years now, new tools have come, more powerful engines developed HANA - and yet we are in the same position we were 15 years ago in terms of success rates. Methodologies, as well as proven techniques to ensure users really get what they are asking for are crucial. While current technologies and integration with SAP have improved over time, working with external consultants helps to minimise risk through the use of experienced resources, however some functions still need to be well understood and cannot be outsourced. Understanding the typical gap between business and IT Issues typically encountered in a BI project Special technical considerations which affect the design of the data model, as well as ETL and front-end design Good project management practices for BI How process is important even in BI projects
SAP release: ECC 6 Original go-live date: June 2005

TRACK C
The Future of Mobility is Here: Todays New User Experience to Enhance Process Efficiency
Paul Kurchina - Independent Thought Leader, Enterprise Architect & SAP Mentor (Canada) It has been said that mobile is the new PC, this presentation will discuss innovative mobile solutions that are being used to simplify and enhance business processes. You will also learn how customers are incorporating GIS, visualisation, augmented reality and sensors. Hear SAP Utility customer success stories including how they are mobilising CRM/BI/EAM/B2C and mobile learning. Examples will include how companies are improving the efficiency of their field force, increasing the reliability of their assets and improving the quality of their data for analytics by using mobile applications. Hear about what has worked and what has not worked in mobile implementations. Come and discover the mobile worker of your future. Business case, ROI and best practices Training and change management (technical and people) Mobile strategy, selecting the right solutions, platform and tools

TRACK D
Fraud Detection and Collection Enhancement Using SAP HANA
Denis Maia - CEO, Choice Technologies S.A. (Brazil) Non-technical losses as well as non-payment are key issues for shareholders, society and the environment for most Utilities around the globe. The presentation will show the award-winning Latin American revenue assurance solution and result-proven software platform, called Revenue Intelligence, that reduces non-technical losses and enhances collection, using state-of-the-art artificial intelligence algorithms that increased earnings before interest, taxes, depreciation and amortization (EBITDA) by US$40 million per year for one of their customers. Hear about the benefits of Revenue Intelligence running on the SAP HANA platform and how this platform produces results with real-time analytics on big data. Revenue Intelligence: a market-proven solution to reduce non-technical losses and increase collection SAP HANA: a key technology to enable real-time analytics on big data and take business results to the next level SAP is enabling partners to build business applications on SAP HANA to realise their vision of SAP HANA as the next-generation analytical platform

Wednesday 7 November 2012 11.40 12.30

Running a High-Class SAP Competency Centre for Four Businesses


Stephen Brown - SAP Architecture Manager, Centrica plc. (UK) Formed in Q1 2011 to support Thermal Power, Renewables Wind Farm, Upstream Oil & Gas and Energy Trading businesses, Centrica Energys SAP Competency Centre supports application maintenance, application developments, portfolio management and strategy and governance for all four. They are 120+ strong and support 1,000 operational users and over 30,000 employees through SAP Employee and Manager Self-Serve. In the current economic climate, each business is moving forward at varying speeds - from the high-paced acquisition model in Oil & Gas and subsidy driven Renewable Energy businesses, to the economically challenged Thermal Energy generation business - and running them all within a single SAP client has its challenges. Take a look at how Centricia has built the SAP Competency Centre to support relative change within each business and what the future holds for the dedicated in-house function. Evolution of the SAP Competency Centre Where to go from here - optimising the operating model
SAP release: ECC 6 & IS-U Original go-live date: June 2005

Wednesday 7 November 2012 12.35 - 13.25

Systems Are Easy, People Are Not - How Organisational Change Management Can Make or Break Your Implementation
Chris Chen - Market Development Manager, San Diego Gas & Electric (USA) Inadequate or ineffective Organisational Change Management (OCM) has been blamed for many under performing SAP implementations. San Diego Gas & Electric (SDG&E) has done over a dozen major implementation projects over the past 14 years and has learned many lessons about user engagement and OCM. This presentation will discuss what OCM is, why its important and how to identify and overcome roadblocks to develop enthusiastic, capable end users. How to identify sources of resistance and strategies to address them The role of training, super users and user support in educating end-users OCM best practices for driving adoption
SAP release: ECC 6, EhP 5 & IS-U Original go-live date: March 1998

Electromobility - the New Dimension of Transport and the Impact on Utilities


Simon Dale - Head of Technology and Innovation, SAP Asia Pte Ltd (Singapore) Plug-in Electric Vehicles are gaining in popularity in personal, commercial and public transportation. With them comes a new wave of technology innovation both in and around the vehicle itself. The electric fuel consumption is not limited to a single physical point and the associated business and technical complexity - as well as opportunities - are expanding. SAP runs electric cars in various locations around the world, including in Singapore. With SAPs cross-industry expertise, they are uniquely positioned to understand the needs of all stakeholders in this area and have already developed solutions that address the needs of both consumers and producers. This presentation will share the experience so far of SAP and its customers from around the world and explain the opportunities they envision for themselves and their customers as the global eet of electric and connected vehicles expands: SAPs Electric Vehicle programs from around the world Experiences from the Electromobility Interest Group participants - Governments, Utilities and Vehicle Manufacturers SAPs vision of the connected car

Enterprise Asset Management With SAP - GIS Integration in a Power Distribution Utility
Arunabha Basu - Vice President & Head (Technology), Tata Power Delhi Distribution Limited (India) In a power distribution utility, assets are installed at various locations under geographical areas of service. SAP has evolved into a set of integrated applications which deliver the core functionality needed for enterprise asset management to industry-specific functionality in Utilities. The unique ability of GIS is to model complex spatial relationships including those of networks which are difficult to map in hierarchical SAP structures. At Tata Power (TPDDL), GIS has been integrated with SAP, where map-centric and spatial relationships trigger the creation of SAP Master Data through transactions supporting wideranging business processes for achievement of operational excellence and customer delight in terms of reliability of electricity supply. Integrated asset management workows Implementation challenges Focus on change management and key barriers to adoption Asset life-cycle management Key success factors (AT&C loss reduction, expenditure control and optimisation)
SAP release: ECC 6, EhP 4 & IS-U Original go-live date: December 2005

Putting Big Data to Work in the Utilities Industry for Maximum Business Impact
Peter Ainsley-Hartwell - CTO, Utopia, Inc. (USA) In the IT value chain, data is the foundation for enterprise knowledge. The sheer volume of data generated every day - 2.5 quintillion bytes - is only one of the defining attributes of big data. Velocity, variety, validity and complexity - these are some of its other dimensions. Utilities today not only have very large databases to manage, they also have a much greater volume and velocity - of real-time data feeds coming in from a variety of sources. Managed right, big data can give an enterprise unprecedented insight into all aspects of its business and make possible new revenue streams. One solution for managing big data is based on Hadoop, proven in companies such as Yahoo and Facebook. Come and see an example of the power of big data with the latest analytics and dont risk being submerged in the deluge of data that is already threatening to overwhelm the unprepared. Putting big data to work in delivering business value Analytics and BI solutions designed for big data play a crucial role in extracting actionable insights from a companys big data repository Breakthroughs in areas like In-Memory computing make possible blazingly fast, real-time analytics on big data SAP HANA and Hadoop solutions SAP for Utilities Asia Pacific Conference | 19

www.sapforutilities.asia

TRACK A

TRACK B
Tips and Tricks for a Successful AMI Pilot
David Coldrey - Industry Director, Utilities, IBU, SAP Asia Pacific & Japan (Singapore) Are you planning to conduct an AMI pilot project and being challenged to know what can be achieved? Some of the questions to be discussed in this presentation and which might shed some light for you are: Why conduct an AMI pilot? How to define the scope? What should you consider for a successful outcome? What are some of the new skills needed? What are some of the organisational considerations for your Utility?

TRACK C
Building BI Maturity Through Self-Service Report Development and SAP BusinessObjects 4.0
Cameron Vagg - BI Analytics Lead, AGL Energy Limited (Australia) As a leading Utility organisation AGL has made numerous investments in BI and has firm ambitions for a differentiating BI maturity. With a large SAP footprint the BusinessObjects toolset became a natural choice and the 4.0 release was installed in March 2012. A centralised Business Intelligence Competency Centre (BICC) had become a bottleneck for report requests and the historical lack of a strategic reporting tool meant vastly different BI practices existed throughout AGL. Clearly a different approach was required to meet information consumer needs and the organisational maturity objective. Self-service report development was identified as a key part of the solution. The challenge - building BI maturity Focus on empowering business users with the right tools, guidance and support The constraint - a bottleneck of report requests The response - build an improved hub and spoke model The tools - SAP BusinessObjects and business engagement The result - exibility with governance
SAP release: ECC 6 Original go-live date: December 2007

TRACK D
SAP - What Have You Done Lately! (in EAM)
Len Harms - VP, Utilities and Energy, Vesta Partners (USA) The answer is quite a bit! The Utilities industry has been a focus at SAP for a number of years and the last enhancement package of SAP is particularly rich with new content in the area of Enterprise Asset Management (EAM). This presentation will provide a highlight of the many new functions that have been provided by SAP and the value that they bring for Utilities. Some of the areas covered are brand new for the SAP solution, including: Linear Asset Management Operational Risk Management Other areas that will be presented are an update or re-work of current functionality: Compatible units Work Clearance Management Mobility Long-term planning The presentation will provide an overview of the specific functional area and then a brief presentation of the solution and how it supports the business. It will also provide an overview of capability and help you plan the topics that you want to pursue while at the conference.

Wednesday 7 November 2012 14.25 - 15.15

Smart Meter Project at CenterPoint Energy


Robert (Bob) B. Frazier - Directory of Technology Houston Electric, CenterPoint Energy (USA) CenterPoint Energy installed 2.2 million advanced meters with a first try read rate of over 97% (and after 5 days, 99.8%). They had a first try meter order remote execution rate of over 96% and a smart meter opt out rate of less than 0.01%. This presentation will look at: The deregulated market in Texas The AMI pilot experience and the full project structure at CentrePoint Some of the smart ideas they utilised - eg. the what to when you replace the meter, as well as the lessons they learned on their project The presentation will also focus on the additional benefits of having massive SG data to analyse and how it has improved corporate processes at their business like diversion detection, unbilled revenue calculation and transformer load management. Come listen to their experiences and help improve the probability of your projects success.
SAP release: ECC 6 Original go-live date: June 1998

Wednesday 7 November 2012 15.20 - 16.10

Mobile Computing - Its More Than Just Mobility


David Peters - Principal Engineer Network Information, ElectraNet Pty Ltd (Australia) Mobile technology is no longer a barrier, the real problem is knowing what you want to achieve and more importantly how. See a case study of ElectraNets mobile inspection system which has taken several years to implement after much evolution and embedding. If you want to fail at mobile computing, treat it as an IT project with a defined scope, timeline and add it onto your existing systems. If you want to succeed, throw the book out and change everything from executive management expectations, business processes and SAP data structures, down to inspectors job descriptions. Mobile is not an IT technology project but a transformational change to business processes and must be driven by the business Minimise training by working with inspectors to design a purpose built and easy-to-use system Improve data quality and management from contractors Achieve consistent categorisation and prioritisation of asset condition to manage asset risk Use mobile data to build a regulatory case for capital and operating expenditure
SAP release: ECC 6 Original go-live date: July 2003

Is the Cloud Right for Utilities?


James McClelland - Senior Global Director Industry Marketing - Energy & Utilities, SAP Americas (USA) Cloud computing is a reality but industries such as Utilities have been slow to adapt to it. With a changing environment, such as smart metering, Utility executives cannot ignore cloud computing, need to evaluate the benefits cloud computing offer and decide what options make the most sense for their organisations, whether they are electric, gas or water Utilities. This presentation will focus on: Cloud computing models Key issues executives should consider when evaluating cloud computing Key trends in cloud computing for Utilities The weather report on cloud computing for Utilities

Operating Efficiency Case Study - Consolidation of 8 Separate Billing Systems


Jongse Lee - IT Manager, SK E&S Co. Ltd. (Korea) SK E&S is a major Energy and Utility company which has eight different subsidiaries under its command. Each subsidiary had a separate billing system and its own operating function. Those billing systems were each developed in-house upon their request, so there were gaps between FI and the Billing module, requiring manual conversion and operation. In order to reduce the repeatedly incurred cost and remove the inefficiency in the related operation, SK E&S as a holding company made the decision of adopting the ERP including the IS-U through the solution research process. Introduction of SK E&S Chronology of the system implementation in SK E&S Benefit of the IS-U Suggestions
SAP release: ECC 6 & IS-U Original go-live date: July 2001

Forecasting for the Long-Term, Answers for The Short Term - How Ausgrid Achieved This in One Solution
Ajay Mehta - SAP Business Intelligence & Planning Project Manager, Ausgrid (Australia) The Utilities industry in Australia is one that is under a high degree of change, whether it be from industry reform, regulatory requirements or technological advances. Senior Management in Ausgrid required the ability to make informed strategic decisions based on operational data. These decisions have always been made, but the recently completed Regulatory Financial Scenario Planning Project enabled Ausgrid to make them in an enterprise system (SAP BPC), using integrated data, rather than disconnected Excel models. The capability this delivered for Ausgrid was being able to make better decisions, with more accurate data and to do it faster - the cycle time was reduced from months to weeks, allowing many iterations of scenario analysis to occur. What kind of business decisions can enterprise solutions support? Leveraging the existing investment in SAP, why and how? A new way of forecasting Aligning financial to regulatory views of the world Achieving organisational buy-in
SAP release: ECC 6 & BPC 2010 Original go-live date: January 2009

www.sapforutilities.asia

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TRACK A

TRACK B
Changing The Game on Usability in SAP
Jeff Woods - Head of Product Evangelism, SAP UK Ltd (UK) Many of the initial SAP applications were designed for a smaller audience than use them today. Users have new requirements for their interactions with SAP - casual users need access, mobile users need access anywhere and expert users want consumer grade experiences. SAP has undertaken a range of investments in initiatives across SAP with the intent of leading the market for applications in user experience - across the lifecycle of ownership: the SAP experience. This presentation will help you understand what SAP is delivering today on user experience, what the roadmap is, how to you navigate the options and how you can take action to get out in-front of the issue of usability inside your enterprise. What is the art of the possible in usability and how can you associate business value? What is SAP delivering today and what is the roadmap? How can you map the solutions that SAP is delivering and what does an Enterprise UX strategy look like?

TRACK C
Transformation: Information Silos to Information Integration A Successful Project Journey in an Extraordinary Environment
Sardar Naufil Mahmud - Chief Information Officer, Karachi Electric Supply Company (Pakistan) Information silos restrict the capabilities of the applications. Holistic information visibility to all the stakeholders in a Utility company is a huge concern. SAP provides an integrated Utility specific solution to address this concern. This presentation will cover a review of the transformation from an internally built legacy batch billing solution at Karachi Electric Supply Company to SAP IS-U (Industry Solution for Utilities). It will also highlight real-life lessons learnt during the course of the project while working in an extraordinary environment such as encountering labour strikes and foreign consultants leaving in the midst of the project due to security concerns resulting in total reliance on companys internal resources. Real-life examples emphasising the value of making an early change management plan in the project life-cycle will be shared. As a result of the successful project implementation, business challenges addressed resulted in increased bill accuracy and thus more satisfied customers. For the company, SAP IS-U is a one-stop solution that covers the entire back and front office processes and can be integrated with other applications such as SAP Customer Relationship Management, SAP Business Intelligence, GIS and SAP ERP applications.
SAP release: ECC 6 Original go-live date: October 2011

Thursday 8 November 2012 11.40 - 12.30

Outage Detection and Customer Communication in a Smart Grid World


Robert (Bob) B. Frazier - Directory of Technology Houston Electric, CenterPoint Energy (USA) Traditionally utilities have learned about electric outages only when the customer called in to the organisation. This process was frustrating for the customer, who would often arrive home with no power, no warning and long queue times on hold on the telephone, when outages were wide spread. The Smart Grid has enabled CenterPoint to become aware of an outage without a customer calling in. Once CentrePoint have analysed and isolated the fault to a given location and equipment, in order to determine which customers are without power, they can now send out notifications to their customers with specific information about the problem. This has opened up a whole new level of improvement in customer satisfaction by proactively notifying the customer via numerous non-traditional methodologies - such as: text messages, GIS displays on the Internet, emails and social media. Come listen and share in the story of all they have done to date and what they have up their sleeves over the coming period to improve customer satisfaction.
SAP release: ECC 6 Original go-live date: June 1998

Thursday 8 November 2012 12.35 - 13.25

Wait For One Day or in Real Time - SAP HANA at the ENN Group
Dr. Wei Youshuang - Group CIO, ENN Group (China) Since implementing SAP ECC 6 with IS-U CCS and the Oil & Gas solution throughout ENN Natural Gas BU, they have been searching for a more efficient BI solution to cover the whole group. Although ENN Group implemented SAP BW/BO to represent analytical reports, they found that after six years of running huge volumes of data they encountered severe performance and backup problems. SAP HANA seemed a promising solution to their BI needs. After following HANA for more than one year ENN Group finally created a POC which has proved beneficial and the latest release of HANA has helped a lot. They are now trying to use HANA to replace BW. The whole SAP implementation at ENN Natural Gas BU How the SAP BW/BO was implemented at ENN Overcoming time consuming reports and optimising (BW,BO and Portals) Where to from here - learnings and future directions This presentation will highlight the standard functionality of SAP HANA, how to schedule the new architecture, how to synchronise the data between HANA and ERP/CCS/BW. Learn how to extract data from 3rd party software into HANA, while planning a co-existing landscape of BW and HANA for a long-term period.
SAP release: ECC 6 Original go-live date: January 2006

A New Perspective - Visualising and Integrating Data With Google Earth Enterprise
Tony Matheson - Manager Distribution Network IT Program, CHED Services, Information Technology (Australia) In 2010 Powercor commenced an initiative to monitor the projected path of bushfires with respect to electricity assets by overlaying real-time emergency services data, GIS and SAP information onto an internally hosted Google Earth platform. This has since been extended to include information such as maintenance planning, inspection photos, faults and outages, field crew locations, AMI meter rollout planning and much more. All securely hosted and accessible through a simple web interface to all employees. This has provided a low cost platform for analysing and interpreting previously disconnected information in entirely new and innovative ways. The drivers and the value of new spatial contexts to data Live demonstration - enterprise visualisation Integration techniques - SAP, GIS and external data feeds The journey - from concept to realisation The business case - engage senior stakeholders and get the funding Where to from here - whats next for Powercor
SAP release: ECC 6 Original go-live date: November 1997

Productivity Using SAP Enterprise Mobility With People and Culture at the Heart of Your Strategy
Bani Zainal Azmian - Senior VP, Corporate Services Division, Malakoff Corporation Berhad (Malaysia) Malakoff is a leading independent power producer in Malaysia and has used SAP as the ERP since 1998. Having established a premier position in the Malaysian domestic power generation sector, Malakoff is currently embarking on overseas expansion of its business. This exciting growth comes with some interesting challenges - creating a dynamic and connected workforce whilst remaining committed to their core values of a balanced work life. The IT department was empowered by the business to find a solution to some of the simplest approval difficulties to make them a reality. Identifying these pain points and removing the limitations provided great value to the business. After listening to the business and armed with a history of success, the team knew that implementing a mobile strategy would ensure a positive impact on individuals. The idea was to create mobility solutions that provided key individuals the exibility to conduct core business functions - such as procurement, travel authorisations, travel claims, benefit claims and leave approvals - from anywhere and everywhere. Defining what mobility means for Malakoff and their people Requirements of an enterprise mobility platform for the present and future The implementation journey: timelines, skills, people and partners Impact and benefits to the business after deployment of enterprise mobility Future opportunities
SAP release: ECC 6 Original go-live date: June 1999

I found the SAP for Utilities event very beneficial... It was a great way to start the networking opportunities and I look forward to developing my network at upcoming events. The event also provided an up close and personal view into what is coming soon in the SAP world and gave me a chance to share my knowledge, experiences and lessons learned from our recent SAP implementation with others. I would highly recommend this program and all of the benefits it has to offer.
Darla Gray - SAP Workstream Lead, TXU Energy (USA)

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 23

TRACK A

TRACK B
Integrating the Shop Floor with the Top Floor
Ajay Kumar Dhir - Executive Director and Group CIO, Lanco Infratech Limited (India) Lanco implemented ECC 6 in 2010 when the organisation was rapidly expanding in a highly dynamic and uid environment. The big bang approach had its pros and cons in terms of effectiveness of implementation, scope, functionality, people, change management and meeting management expectations. This presentation will cover the challenges, the opportunity and how the key issues of change management, communication and management buy-in were addressed and most importantly how adopting a simple and effective way of integrating the power plants with SAP and having real-time reporting of vital information as dashboards was provided for management. The four pillars of a successful implementation - people, processes, business and technology The challenges faced and the opportunities they presented How Lanco solved their challenges - the Lanco method Key metrics and measurable benefits
SAP release: ECC 6 Original go-live date: January 2010

TRACK C
Consumer Management - the Final Step Towards Operational Excellence
Phillip Vaughan - Director, Utilities, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore) Traditionally Utilities have drawn a strong line between customer centric activities and engineering operations. More and more though, Utilities realise that it is customers and their consumer behaviour that is the X-factor in their operations. Consumers are the wild-card that forces them into often reactive and costly forms of mitigation and remediation. Utilities do better when they understand and anticipate consumer behaviour and even devise strategies to inuence consumer behaviour to create a secure and reliable operating environment. Problems caused by unpredictable consumption and other behaviours Examples of effective strategies Tools available to understand and inuence consumers Case studies of successful organisations

Thursday 8 November 2012 14.25 - 15.15

Using SAP Technologies to Provide Customers With Up-to-Date Information About Their Electricity Supply
Tara Rosenzweig - SAP Architect, ETSA Utilities (Australia) Even though they are a distribution company, ETSA Utilities has been working hard to provide relevant and up-to-date information directly to their customers. A number of recent initiatives have focused on providing their customers with easy access to information about their electricity supply. This presentation will discuss a couple of the initiatives, the first being a detailed look into their online booking system for registered electricians. This application is external facing and allows for electricians and solar installers to log-on and put in a request for ETSA Utilities to perform work, book an appointment for that work to be done and monitor the progress of their request. The second initiative is ETSA Utilities text messaging service to allow customers to register online to receive updates on the status of their power supply. This service is called Power at My Place and allows customers to register to receive an SMS when there is no power supply at a nominated address. A series of messages will inform the customer of estimated restoration times and also when the power has been restored. Introduction and overview of each initiative Architecture/design considerations for enabling corporate data to be made available to the public Security considerations/integration with ERP back-end User authorisations/profiles/roles in SAP ERP, NetWeaver Portal and MS Active Directory User process (how to obtain data from unauthenticated users) Connectivity with Click Schedule (for electricians booking application) Delivery methods of each application to both internal and external users
SAP release: ECC 6 & EhP 6 Original go-live date: December 1997

For me, the networking was the greatest benefit for attending the SAP for Utilities event. Sharing ideas, answers and future issues as well.
Ron Schell - EAM Manager, Metropolitan Utilities District (USA)

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 25

Workshops
The workshops are optional, separately bookable and will run from 09.00 to 16.00 (places are limited and you may attend only one workshop). Workshops can only be attended by conference attendees. Registration opens at 08.30 and morning tea and lunch are included.

Workshop 2: SAP Mobile Workshop - Transforming the Reach to Your Customers


Led by: Sharon Choong - Solution Expert, Asia Pacific Japan, SAP Asia Pte Ltd (Singapore)
Who has a desktop at home and is still using it? Who does not have a smart phone? We are now in the post-PC era, where smart phones are surpassing PC sales. Where tablets are replacing laptops. Analysts predict in 2013 mobile devices are the primary access to the internet and in an enterprise context, most companies are implementing mobile applications. This workshop will help you understand what the difference is in implementing mobile solution today compared to the past. Companies in the past used mobility to extend the reach of the enterprise in just a few specialised business processes. Today mobility has become a major strategic pillar for companies to transform themselves into a mobile enabled reality. We will look at all aspects of bringing mobility to the enterprise: Creating a robust mobility development platform for supporting multiple devices and applications Understanding the elements and effectively manage a mobile platform environment Delving deeper into solutions for a broad set of utility processes Bringing utility process applications together with general productivity applications Applications and tools for mobile applications to transform the enterprise

Workshop 1: How SAP Can Help Support the Entire Asset Life-Cycle
Led by: Len Harms - VP, Utilities and Energy, Vesta Partners (USA)

When it comes to Enterprise Asset Management in SAP most people think of the Plant Maintenance module. Although this is a functionally rich and well-proven solution it is only one module of the SAP solution suite that supports asset life-cycle management. This workshop will focus on how the SAP solution suite can support all aspects of the asset life-cycle from planning through to retirement. Following the asset life-cycle, a number of SAP solutions will be presented with a focus on how they are used in the business and how they can lend value to an organisation. The workshop will include live demonstrations, as well as customer examples of how the solutions are being used. Plan the asset with Project Portfolio Management and Project System Build the asset with compatible units and Linear Asset Management Operate the assets with Work Clearance Management Maintain the asset with Condition Based Maintenance Other discussion items will include an overview of available options and their applicability to specic versions of SAP. Key Lessons: Lesson 1: Learn about the other SAP solutions that support asset life-cycle Lesson 2: Learn how SAP support long-term planning Lesson 3: Learn the different ways that WCM can be implemented - there is a lite version Lesson 3: Learn how data from historians can be used to support CBM

Workshop 3: Integrating Field Data Collection, Data Migration, Archiving and RTDG Using SAP Data Services
Led by: Peter Aynsley-Hartwell - Chief Technology Officer & Herb Hadley - EAM Global Practice Lead & Director of Solutions Consulting, Utopia, Inc. (USA)
One of the rst problems faced by companies in the Utilities sector in getting their data right is that of eld data entry and verication, to provide a full asset status and inventory by functional location. The next steps in implementing an integrated, standardised SAP solution often are data migration, data archiving and decommissioning of legacy systems. The same data ows that are set-up using SAP Data Services for data migration can be used for archiving the data and also for Real-Time Data Governance of Material Master directly from ECC 6 MM01 transactions. Unstructured data is also easily integrated using SAP Data Services. This workshop will focus on 2 sections: 1. Solving the eld data collection problem 2. Achieving multiple objectives using SAP Data Services Data Flows It will include question and answer sessions, interactive discussions and a series of lectures. Also see live demos of how these multiple objectives can be achieved with ease by using hand-held based eld data collection and SAP Data Services data ows. Lesson 1: Implementation best practices, metrics and goals for a data migration, archiving and legacy decommissioning program. Lesson 2: Use of SAP Data Services data ows for achieving all of the above with relative ease and also managing unstructured data. Lesson 3: Use of hand-held based eld data collection and validation for improved asset valuation and utilisation.

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 27

Reasons to Attend

Speakers Corner is an ask the experts forum an opportunity, for attendees during breaks to ask questions and drill down into deeper discussion. We know that a presentation is often only the highlights package - Speakers Corner is your chance to gain a real depth of knowledge.

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Experience a Uniquely Curated Three-Day Program Using a uniquely crafted research methodology and expertly guided by a Conference Advisory Team, we have curated a program that gives you answers to current challenges and inspiration to embrace future opportunities: 35 presentations and sessions in 7 tracks over 3 days. Gather Information You Wont Get Anywhere Else This is the only event of its kind in the region, where Utilities professionals from organisations using SAP come together in the same place at the same time for three days. Someone in this community has the answer to your most pressing business challenge. Immerse and Network in an Existing and Thriving Community Tap into the collective wisdom of delegates, speakers, sponsors and experts during tea and lunch, in between sessions, at speakers corner, over a drink at the networking cocktail party and beyond. Acquire Exclusive Access to Collaboration Tools and Resources Connect with other attendees before, during and after the conference using our online tools and onsite forums. You will also receive a networking list with contact details for all participants and exclusive electronic access to all content after the conference.

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Engage With Leading Vendors See all the best tools in one place. Youll have ample opportunity to speak frankly with leading vendors and creative start-ups who understand the business of organisations using SAP in the Utilities industry and are serious about helping you make the smartest IT and business investments. Look Outside of Your Organisation As good as it is to invest in consulting and internal training, the conference is a great platform to benchmark your strengths, weaknesses, costs and decision-making against other organisations both inside and outside your industry. Attain Professional Development and Improve Your Skills Return to the office with new knowledge, enhanced skills and a renewed sense of confidence in your abilities and your organisations technology direction. Youll hear essential tips and techniques from leading experts, designed to help sharpen your skills and accelerate your career growth. Play Your Part in the SAP Utilities Community Gratification is always greater in giving than in receiving. Open your mind to new opportunities and be challenged to consider new ideas and theories. Open your heart to new friends and be inspired. Pinpoint new and different ways to improve both professionally and personally.

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 29

Solutions Showcase
SAP for Utilities Asia Pacific Conference 2012 gives you the opportunity to interact and engage with leading partners who understand the Utilities and SAP communities.

Premier Sponsor

Partners

Leading utility companies realise that to succeed, they must deploy strategies faster than the competition - and close the gap between strategic goals and operational execution. With utilities solutions from SAP, you can keep your competitive edge with agile operations that can support continuous business improvement. Visit: www.sap.com/utilities

Supporting Media

Supporting Association

www.sapforutilities.asia

SAP for Utilities Asia Pacific Conference | 31

Register
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Bring your team!
Theres so much great content, you cant possibly cover it alone. Bring your team to accelerate the spread of knowledge across your organisation.

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Includes electronic access to all content, participant contact list, entry into conference and exhibition, lunches, refreshments and networking drinks.

Workshop Registration Fees:


The workshops are optional and separately bookable and you may only attend one.

Accommodation:
Conference Venue: Sheraton Towers Singapore Hotel 39 Scotts Road, Singapore 228230 We have secured special conference rates at Sheraton Towers Hotel. Deluxe Room: Single or Double S$300* Towers Executive Room: Single S$350 | Double S$380**
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Workshops can only be attended by conference attendees.

S$995 /participant*
Workshop 1: How SAP Can Help Support the Entire Asset Life-Cycle Workshop 2: SAP Mobile Workshop - Transforming the Reach to Your Customers Workshop 3: Integrating Field Data Collection, Data Migration, Archiving and RTDG Using SAP Data Services
Please also register me for the Tuesday JumpStart Session:
Using SAP for Utilities and the Community to Get the Most Out of Your SAP Investment

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1. Cancellations must be advised in writing at least 21 days prior to the event. Should you be unable to attend, a substitute delegate is welcome at no extra charge. Where an alternate delegate is not possible, an administration fee of S$550 (+ GST) per delegate will be incurred for cancellations. A refund will not be given if a delegate fails to attend or cancels within 21 days prior to the event. 2. If you are unable to send a replacement delegate we will send you full access to the conference documentation. 3. The Eventful Group will always endeavour to deliver the program and speakers as shown on this brochure. Our aim is to create a wonderful onsite experience for all attendees and to always minimise any changes as much as possible. When speaker/content/venue changes are made, The Eventful Group is not responsible for any loss or damages. 4. The Eventful Group Pte Ltd reserves the right of admission.