ITunes Errors

iTunes Errors - The iPhone Wiki
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iTunes Errors
From The iPhone Wiki
Most of the errors can be found here (http://support.apple.com/kb/ts1275) or here (http://raptortalkstech.blogspot.com/2010/07/itunes-error-codes.html) . Here is a list of iTunes errors that could appear during a restore or a USB connection via iTunes:
Contents
1 Negative -98xx 1.1 Error -9843 1.2 Error -9815 1.3 Error -9814 1.4 Error -9812 1.5 Error -9808 1.6 Error -9800 2 Negative -1 ... -100 2.1 Error -50 2.2 Error -35 2.3 Error -1 3 Below 100 3.1 Error 1 3.2 Error 2 3.3 Error 6 3.4 Error 9 3.5 Error 10 3.6 Error 11 3.7 Error 13 3.8 Error 14 3.9 Error 17 3.10 Error 20 3.11 Error 21 3.12 Error 23 3.13 Error 26 3.14 Error 28 3.15 Error 29 3.16 Error 34 3.17 Error 37 3.18 Error 40 3.19 Error 46 4 Errors 10xx 4.1 Error 1002 4.2 Error 1004 4.3 Error 1011
http://www.theiphonewiki.com/wiki/index.php?title=ITunes_Errors
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4.4 Error 1013 4.5 Error 1014 4.6 Error 1015 5 Errors 13xx 5.1 Error 1394 6 Errors 14xx 6.1 Error 1413 6.2 Error 1415 6.3 Error 1417 6.4 Error 1418 6.5 Error 1428 6.6 Error 1050 7 Errors 16xx 7.1 Error 1600 7.2 Error 1601 7.3 Error 1602 7.4 Error 1603 7.5 Error 1604 7.6 Error 1611 7.7 Error 1618 7.8 Error 1619 7.9 Error 1644 8 Errors 20xx 8.1 Error 2001 8.2 Error 2002 8.3 Error 2003 8.4 Error 2005 9 Errors 30xx 9.1 Error 3002 9.2 Error 3004 9.3 Error 3014 10 Errors 31xx 10.1 Error 3123 10.2 Error 3191 10.3 Error 3194 10.4 Error 3195 11 Higher Errors 11.1 Error 11222 11.2 Error 13019 11.3 Error 20000 11.4 Error 20008 12 Hex codes 12.1 0xE800001 12.2 0xE8000022 12.3 0xE800003D 12.4 0xE800006B 12.5 0xE8000065 12.6 0xE8008001 13 Error texts 13.1 This device isn't eligible for the request build 13.2 The iPhone "xxx" could not be restored because the firmware file is not compatible.
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13.3 The iPhone "xxx" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable. 13.4 There was a problem downloading the software for the iPhone XXXXXXX the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.
Negative -98xx
Error -9843
This error happens if you are logged out, try to download something from the iTunes store and if you click on "Download" and enter an account, which doesn't have this article, this error will occur.
Error -9815
Set exact date, restart computer. See also Apple's KB article (http://support.apple.com/kb/TS1276) .
Error -9814
Error -9812
Check system time, reset Internet connection, update root certificates. See also Apple's KB article (http://support.apple.com/kb/TS3222) .
Error -9808
Computer system time incorrect.
Error -9800
Negative -1 ... -100

Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also Apple's KB article (http://support.apple.com/kb/TS1583?viewlocale=en_US) .
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Error -35
Error when downloading songs purchased on iTunes. Also see Apple's KB article (http://support.apple.com/kb/TS1475?viewlocale=en_US) .
Error -1
Error occurs when one uses the "last ditch" method for preventing baseband updates on the iPhone 4. The baseband does not get updated using this method. Simply use TinyUmbrella to kick it out of recovery mode.
Below 100
Error 1
Unable to downgrade. Try changing the USB port (the back one of chassis is better) and restart computer. The installed version of iTunes may also be too old. Update iTunes.
Error 2
Sn0wbreeze 1.6 Custom Firmware has a ASR patch problem. Use sn0wbreeze 1.7 or PwnageTool. Device isn't bootable.
Error 6
Not enter the downgrading mode, change USB port (the back one of chassis is better) and restart computer.
Error 9
Seems to be a kernel panic. After patching kernel in PwnageTool with custom patches, restore failed with this. iRecovery then showed increased kernel panic count.
Error 10
LLB is missing from the IPSW. The device cannot be booted up. The trick to skip the baseband update no longer works.
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Error 11
Removed bbfw file in the firmware folder of an unzipped IPSW. Can also be used to prevent a baseband update. The device is bootable, if you set the auto-boot to true or use TinyUmbrella and use "Kick Device out of Recovery". You are trying to update to a custom firmware from Pwnage Tool 4.1+. You always have to go into DFU mode and restore from there.
Error 13
Occurs when you want to install a beta firmware with iTunes for Windows (actively blocked by Apple; beta users are developers and therefore must have a Mac). Error 13 may also signify a USB problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable. The installed version of iTunes may also be too old. For firmwares 4.0 and higher you need iTunes 9.2 or higher. Update iTunes.
Error 14
Custom firmware update fail (PwnageTool until 4.0.1). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. Device isn't bootable. 2 USB Problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable. You're trying to 'update' to a beta firmware instead of performing a restore. Device is still bootable if you kick it out of recovery mode.
Error 17
Device failed to display the applelogo img3 which results in this error. Hacktivation bug in Sn0wbreeze 2.0.1, which was fixed in Sn0wbreeze 2.0.2.
Error 20
Error when downgrading 2.0 to 1.1.1.
Error 21
Custom firmware restore fail (PwnageTool since 4.1). You have to put your device into the DFU mode and not into recovery mode. Device won't boot correctly an stuck at the Apple logo after the error. Press and hold power and home button until it reboots.
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Error 23
Cannot restore or update due to hardware problems. In software you have to set default web browser. In hardware, it's a communication problem. Check all connections, also try to change battery. faulty baseband flash or processor Happens frequently after water damage. Remove and clean motherboard.
Error 26
False version of the NOR flash firmware. Use the correct sn0wbreeze version.
Error 28
Hardware error. Return your device to Apple if possible. The problem is a bad dock connector on the iPhone. Must change the connector.
Error 29
See Apple discussions thread (http://discussions.apple.com/thread.jspa?threadID=2329795) about this problem. You might need to change the battery.
Error 34
Hard disk is run out of space when trying to download TV show's or movie's Please clear space and then continue downloading.
Error 37
iPod touch 2G LLB patched with the 0x24000 Segment Overflow was used on an iPhone 3GS custom firmware. Known on damaged bundles from unofficial PwnageTool distributions or bundles. Sn0wbreeze 2.0.1 bug, which was fixed in Sn0wbreeze 2.0.2.
Error 40
Hacktivation bug in Sn0wbreeze 2.0.1, which was fixed in Sn0wbreeze 2.0.2.
Error 46
?
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Errors 10xx
Error 1002
Error when restoring.
Error 1004
This is caused by a failure to match the Baseband Nonce currently in memory to the nonce returned in the Baseband Firmware SHSH blob. This happens if you edited the hosts file (Saurik's Server) or you are using TinyUmbrella. Use TinyUmbrella and "Kick Device Out Of Recovery" to boot. 1
Error 1011
This is caused by recovery mode being in userland (1.1.1 firmware). The file iTunesMobileDevice.dll is damaged or updated.
Error 1013
iPhone 4 This means that the baseband did not get updated. Either remove the gs.apple.com entry from your hosts file and let the baseband upgrade or if you want to preserve the baseband just jailbreak at this point to boot it up. Other Devices Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.0.2 firmware downgraded from 1.1.1)
Error 1014
This occurs when you try to downgrade your phone's baseband.
Error 1015
This error is common when downgrading iPhones and 3G-enabled iPads. The problem occurs when the device's baseband has a higher version number than the baseband in the firmware you restored to. Just set auto-boot true in iRecovery or use iREB/TinyUmbrella/RecBoot.1
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Errors 13xx
Error 1394
When Spirit2Pwn flashes parts of the boot chain on iOS 4, the device may crash into DFU Mode. [1] (http://ih8sn0wforums.com/viewtopic.php?f=8&t=3407)
Errors 14xx
Error 1413
Restart computer; change USB port; reinstall system. See also Apple's KB article (http://support.apple.com/kb/TS1927?viewlocale=en_US) .
Error 1415
Restart computer; change USB port; reinstall system.
Error 1417
Error 1418
Error 1428
Restart computer; change USB port; reinstall system. (downgrade from www.iphonebus.com)
Error 1050
Bad response from gs.apple.com OR need iReb for preparing iPhone for restoring to custom ipsw
Errors 16xx
Error 1600
Custom firmware can't be restored on a device with DFU Mode. The software of the iPhone isn't patched. Go into Recovery Mode (Pwnage Tool up to 4.0.1) or start Pwnage Tool and click "DFU" at
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the top and go with this tutorial into the DFU mode. During that process the software gets patched and the custom firmware should run without any problems.
Error 1601
See also this old KB article from Apple (http://support.apple.com/kb/TA38633) .
Error 1602
Restart computer; change computer; reinstall system. If this error occured during an Apple TV restore, then unplug the Apple TV from the power cable, after you entered the recovery or DFU mode, and then try it again.
Error 1603
False kernelcache patch. Known on damaged bundles from unofficial PwnageTool distributions or bundles. See also Apple KB article (http://support.apple.com/kb/TA38603?viewlocale=en_US)
Error 1604
Device was not pwned (signature checks were not blocked). Custom firmware can't be restored. Can also happen when there's a problem with the ipsw.
Error 1611
iTunes tried to enter the Restore Mode, but the device turned back to the Recovery Mode.
Error 1618
Missing system files or corrupt data in iTunes installation. Try to uninstall iTunes, restart computer, install again.
Error 1619
iTunes is too old and couldn't read the iPhone in Recovery or DFU Mode. Please update iTunes and try it again.
Error 1644
IPSW was moved during prepare with iTunes. Try it again and don't move the IPSW.
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Errors 20xx
Error 2001
The Mac OS X kernel extension "IOUSBFamily" that was bundled with late 2008 / early 2009 MacBooks, as well as the 10.5.6 update, has a bug where it fails to properly recognize an iDevice in DFU Mode. It can be resolved by updating to 10.5.7 (or later), or using a USB hub. Also if you have Limera1n opened during you try to restore the iOS device.
Error 2002
iTunes can't connect because another program is using it or it's disconnected during the Apple Server check.
Error 2003
Connection problem; change USB cable and check USB port.
Error 2005
Problem connecting. Probably a hardware failure.
Errors 30xx
Error 3002
Update to an older firmware isn't working, because Apple is no longer handing out SHSHs for the device/firmware combination. Or a timeout checking Apple server - retry later. This error also happens if you try to Update with a local TSS server (TinyUmbrella tool) and probably also when connecting to Cydia Server. Use Restore instead.
Error 3004
No internet connection during the firmware restore. iTunes can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.
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Error 3014
False edited hosts. The SHSH request couldn't be completed. No connection to the Apple Server, Sauriks Server or localhost. iTunes can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.
Errors 31xx
Error 3123
Something dealing with movie rentals.
Error 3191
QuickTime corrupted must reinstall before iTunes will work or Turn off Compatibility Mode for QuickTime. 1. Right-click on the QuickTimePlayer application (located in C:Program FilesQuickTime) and choose Properties from the shortcut menu. 2. In the Properties window, click on the Compatibility tab Deselect the checkbox labeled Run this program in compatibility mode for. 3. Click Apply. 4. Close the Properties window
Error 3194
Occurs when trying to install an old firmware and Apple's server disallows the installation. The only solution is to have SHSH backup and modify the hosts file to point to Saurik's Cydia Server where they are backed up (or localhost if you have it yourself).
Error 3195
"An internal error occurred." Missing SHSH for the firmware. Maybe the same as "This device isn't eligible for the request build." but with an cache error.
Higher Errors
Error 11222
A security software you have installed may be conflicting with iTunes.
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Error 13019
?
Error 20000
Is caused by a custom theme pack on your Windows. Use default Theme. This error can also be caused by the iDevice rebooting during the "Extracting Firmware" stage of restore.
Error 20008
? This happened on a Mac with TinyUmbrella running before resotring a firmware to the Apple TV.
Hex codes
0xE800001
Device was suddenly unplugged. iTunes couldn't connect with the device. Try it again
0xE8000022
Error in your firmware files. Restore.
0xE800003D
False permissions in the Carrier Bundle folder. Restore, update or fix the permissions from the carrier bundle to update the carrier settings via iTunes.
0xE800006B
Device was suddenly unplugged. iTunes couldn't connect with the device. Try it again.
0xE8000065
sn0wbreeze custom firmware error on USB connection. Unplug the device, reboot it, and plug it in again.
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0xE8008001
You are trying to install unsigned (cracked?) apps. Step away from this wiki.
Error texts
This device isn't eligible for the request build
Apple doesn't sign the firmware anymore. See SHSH.
The iPhone "xxx" could not be restored because the firmware file is not compatible.
You downloaded the wrong firmware file (or it is corrupt). Download the correct firmware file that matches your device. Here's an overview of file names (beginning) and devices: AppleTV2,1_ Apple TV 2G iPad1,1_ iPad (or 1G or first generation) iPhone1,1_ iPhone (or 2G or first generation) iPhone1,2_ iPhone 3G iPhone2,1_ iPhone 3GS iPhone3,1_ iPhone 4 GSM model iPhone3,3_ iPhone 4 CDMA model iPod1,1_ iPod touch (or 1G or first generation) iPod2,1_ iPod touch 2G iPod3,1_ iPod touch 3G iPod4,1_ iPod touch 4G
The iPhone "xxx" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.
If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file. The Cydia server cannot handle the requests for the baseband certificates.
There was a problem downloading the software for the iPhone XXXXXXX the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.
You need to disable both your antivirus and your windows/security firewall in order for the update/restore to go through.
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Use TinyUmbrella (Kick Device out of Recovery), iRecovery or redsn0w Lite and enter "setenv autoboot true", "saveenv", "reboot" to boot. Device isn't bootable, but a custom firmware can be restored if it has a jailbreak and the requirements.
Retrieved from "http://www.theiphonewiki.com/wiki/index.php?title=ITunes_Errors" This page was last modified 19:05, 20 March 2011.
4/1/2011

ITunes Errors

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ITunes Errors

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iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

Negative -1 ... -100

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

iTunes Errors - The iPhone Wiki

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