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Involves everyone and everything that happens within the organization, from the parttime cleaners to the chief executive; from the specifications for a multimillion-pound hospital to the process of emptying the rubbish bins Assists in reducing cost and improving customer satisfaction and quality
TQM vs. QA
With TQM, the standard is the starting point. It is assumed the standard is met and that there is continual need for analysis and improvement, requiring the standard to be dynamic in an upward fashion. QA, on the other hand, is defined as the classic or traditional program that healthcare organizations have used to improve selected aspects of quality; It has taken the form f a provider-specific, reactive program TQM is meeting and going beyond standard while QA is simply meeting the standard.
Conformance to design- this is the extent to which the product or service actually
achieves the quality of design.
Central to achieving the above two factors is the notion of work being a series of interdependent processes, with clear inputs and outputs. Oakland recognizes the need for a coordinated, corporate-wide framework to integrate the concepts into practice, and utilizes a 13 step implementation plan.
TQM
Implementation of Quality Training for Quality Team Work for Quality Control for Quality Capability for Quality Systems for Quality Design for Quality Planning for Quality Measurement cost of Quality Organization for Quality Policy on Quality Commitments to Quality Understanding Quality
SUPPORT
PULUPUL, MARIA ANGIE ADAIS, EUNCE CADWISING, NENITA CHAMOS, KIMBERLY ROYCE BAYASEN, CARMINA JOELLE