ScopeofWork

TelevotingService

IS O 900 1 No . F S 281 1 7

ScopeofWork

DocumentCategory

TecnomenLifetreeCorporationP.O.Box93,(Finnoonniitynkuja4)FIN02271Espoo,Finland
tel+3589804781,fax+358980478301www.tecnotree.com

DocumentVersion:

1.0


ScopeofWork

Copyright
CopyrightTecnomenLifetreeCorporation2009.Allrightsreserved.Nopartof
thisdocumentmaybereproduced,distributed,storedinaretrievalsystemor
translatedintoanylanguage,inanyformorbyanymeans,electronic,mechanical,
magnetic,optical,photocopying,manualorotherwise,withoutthepriorwritten
permissionofTecnotree.Foradditionalcopiesofthedocument,pleasecontact
Tecnotreebyemail:documents@tecnotree.com.
Disclaimer
Tecnotreemakesnorepresentationsorwarrantieswithrespecttothecontents
hereofandspecificallydisclaimsanyimpliedwarrantiesofmerchantabilityorfitness
foranyparticularpurpose.Further,Tecnotreereservestherighttorevisethis
publicationandtomakechangesfromtimetotimeinthecontentshereofwithout
obligationtonotifyanypersonofsuchrevisionorchanges.
Feedback
Tecnotreeendeavourstoprovideaccurateandusefuldocumentationforall
Tecnotreeproducts.Toachievethisgoal,thedocumentationgroupwelcomesyour
commentsandsuggestionsregardinganyaspectofTecnotreeuserdocumentation.
Sendyourcommentsbyemailto:documents@tecnotree.com.
TrademarksandRegisteredTrademarks
Productsandproductnamesmentionedinthisdocumentmaybetrademarksor
registeredtrademarksoftheirrespectiveowners.
RevisionHistory
Version Issued
1

Description

02.06.2009

Modified

19.11.2009

Modifiedby

kumarsh

InitialDraftVersion


Contents

Contents
SCOPEOFWORK.......................................................................................................................................1
TelevotingService..............................................................................................................................1
1. INTRODUCTION..................................................................................................................................2
2. DETAILEDSPECIFICATIONS.................................................................................................................3
2.1. AdminInterface........................................................................................................................3
2.1.1. CampaignManagement...............................................................................................3
2.1.2. SecureAccess................................................................................................................3
3. ACCESS...............................................................................................................................................4
3.1. IVRChannel..............................................................................................................................4
3.1.1. Genericnumber............................................................................................................4
3.1.2. Specificnumber............................................................................................................4
3.2. SMSChannel.............................................................................................................................5
3.3. USSDChannel...........................................................................................................................5
3.4. Web..........................................................................................................................................6
4. REPORTS.............................................................................................................................................7
5. INTERFACEREQUIREMENTS..............................................................................................................8
5.1. TelcoServerforIVR..................................................................................................................8
5.2. SMSC.........................................................................................................................................8
5.3. USSD.........................................................................................................................................8

Copyright Tecnomen Lifetree Corporation 2009

ScopeofWork

1.Introduction

1. Introduction
Televotingapplicationfacilitatestheoperatortooffervariousinterestingand
entertainingcontests/pollsfortheirsubscribers.
SubscriberswouldhaveeasyaccesstotelevotingviaSMS/USSD/IVR,whichare
easytouse.Thisbringsmultifoldbenefitstotheoperatorandsubscribers.
Operatorscouldchargeanominalfeefortheaccessthatbringsadditionalrevenue
andhelpsoverallARPUmovingup.
Subscribersuseitasameanforentertainmentandtoexpressthemselves,which
resultsinenhancedcustomersatisfaction.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009


2.DetailedSpecifications

2. DetailedSpecifications
Thedetailedspecificationsoftheoverallsolutionareasbelow:

2.1.

AdminInterface
ThissectionwoulddetailabouttheAdministrativeInterfacethatwouldbeprovided
totheoperatortomanagecampaigns.

2.1.1.

CampaignManagement
Campaignisaneventcreated/organisedbytheoperator,wheresubscribersofthe
operatorcanparticipatetocasttheirvotes/selections.
CampaignmanagementallowsAdministratortocreatenewcampaignsandmanage
campaignsbychangingtherequiredparameters.

Eachcampaignwouldhavefollowingparameters:

2.1.2.

UniqueIdentifierfortheCampaign

Nameanddescription

ServiceNumber

Validityperiod(Startdate&time,Enddate&time)

Welcomeprompt(Pre/During/PostCampaign)

Numberofportsforthecampaign

NumberofLanguagestobesupported

Promptsinmultiplelanguages

Max.no.ofvotespercampaignperMSISDN

SecureAccess
Followingfeaturesensuresthemanagementofapplicationisdoneinasecured
way:

ApplicationUserscanbecreatedbytheAdministrator

ApplicationAccessRightscanbeassignedtoeachoftheuser

Audittrailismaintainedforallnewconfigurationandchanges.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009

3.Access

3. Access
Televotingapplicationfacilitatessubscriberstovote/participateinthecampaign.
Subscribercanvote/participateforacampaignviadifferentlikeIVR,SMSand
USSD.
ThissectionwoulddetailtheaccesschannelsforTelevotingApplication.

3.1.

IVRChannel
Subscriberwouldbeabletovote/participateviaIVRchannelbycallingapre
definednumber.Subscribercancalleitheragenericnumber,whichprovidesthelist
ofallthecampaignsorcancallaspecificnumberdesignatedforaparticular
campaign.

3.1.1.

Genericnumber
Genericnumberoptionwouldallowsubscribertoaccessallcampaignsactiveat
thatpointoftime.Subscriberneedknowgenericnumberthatgivesaccesstoall
campaigns.
Whenmorethanonecampaignisactive,subscribercanstillaccessbothcampaigns
bydiallinggenericservicenumber.

Whenthesubscribercallsthegenericnumberforvoting,theapplicationwould
executethebelowmentionedcallflow:

3.1.2.

Thepredefinedwelcomepromptwouldbeplayedtothesubscriber

Applicationwouldaskthesubscribertoselectthepreferredlanguage

TheApplicationwouldplaythelistofthecurrentcampaignsandthe
subscriberwouldberequiredtoselecttheirpreferredcampaign

Onselectionofthepreferredcampaign,theshortdescriptiononthat
campaignwouldbeplayedfollowedbythevotingoptions

Onreceivingthevote,thethankyoupromptwouldbeplayedandthe
subscribercanopttovoteforothercampaignsorhangup

Specificnumber
Thisoptionhelpssubscriberinreachingaspecificcampaignwithoutgoingthrough
menuoptions.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009


3.Access

Whenasubscribercallsthespecificnumberforthetelevotingcampaign,the
applicationwouldexecutethebelowmentionedcallflow:

3.2.

Thepredefinedwelcomemessagepertainingtothatcampaignwouldbe
playedtothesubscriber

TheApplicationwouldthenplaythevotingoptions

Onreceivingthevote,theapplicationwouldplaythethankyouprompt

Incaseofspecificnumberbasedcampaign,thesubscriberwouldbeable
accessonespecificcampaign.

SMSChannel
Subscriberwouldbeabletoparticipateinthecampaign/votebymeansofSMS.
SubscriberscouldvoteinaspecificeventbysendingSMStoaparticularshortcode
withpredefinedkeywords.

Subscribercansendtheirvoteforaparticularcampaignbysendingthecodeofthe
campaignfollowedbytheoptiontoapredefinedshortcode.

Itsalsopossibletoassociateaparticularcampaignwithashortcode.Inthiscase
subscribercansendtheirvoteoptiondirectlywithoutspecifyingthecampaign
code.

EntriesorresponsessentbysubscribersviaSMSareacknowledgedandaresponse
messageissentbySMS.

3.3.

USSDChannel
Subscriberwouldbeabletoparticipateinthecampaign/votebymeansofUSSD.
SubscriberscouldvoteinaspecificeventbydiallingaparticularUSSDstring.

Subscribercouldparticipateinaparticularcampaignbydiallingaspecificshort
numberwithouthavingtoprovideadditionalinformationintherequest.

Allsubscriberresponsesarerespondedwithaacknowledgement/confirmation
messageviaUSSD.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009

3.Access

USSDServer/GWtobeprovidedbytheoperatoranditisnotpartofthesolution
offering.

3.4.

Web
TelevotingapplicationprovidesWebaccessforoperatorssubscriberstoparticipate
intheevents.Linktothisapplicationcouldbehostedattheoperatorwebsite.
ForauthenticationofsubscribersoverWeb,existingregistration/authentication
optionsofWebPortalorsuchapplicationscouldbereused.Thisway,subscriber
neednotregisterandrememberuserid/passwordspecifictotelevoting
application.

Specificintegrationsforthispurposecouldbediscussedduringsystemrequirement
specificationphaseoftheproject.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009


4.Reports

4. Reports
Variousreportscanbegeneratedbyadministratorformonitoringthecampaigns
listedinthesystem.Allthesereportswouldbeavailableintabularformatandcan
bedownloadedinCSVformat.
Followingreportswouldbeavailableforeachcampaign:

Numberofincomingcalls

Numberofrejectedcalls

Votingpattern/result

CallLogs

Abovereportscanbefilteredbasedonstartandenddates.
Therewouldbeadditionalreportsthatprovideoverallcallsreceivedformultiple
campaignsbetweentwodates.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009

5.InterfaceRequirements

5. InterfaceRequirements
5.1.

5.2.

TelcoServerforIVR

IVRapplicationwouldbeinterfacingwithTelcoserveroverHTTPprotocoltoofferIVR
servicestothesubscribers

TheapplicationinterfacewithTelcoserverwouldalsodefinethenumberofportsthat
needstobeallocatedforaparticularcampaign

TheapplicationwouldinterfacewithTelcoservertofetchtherejectedcalldetails

SMSC
TecnotreeTelevotingserverinterfaceswiththeSMSCoftheoperatorvia
SMPP/CIMDprotocolsforbothsendingandreceivingSMSmessagesofthe
subscriber.

5.3.

USSD
TecnotreeTelevotingserverinterfaceswiththeUSSDserver/GWforfacilitating
USSDaccessforthesubscriber.
TelevotingapplicationcouldinterfacewithUSSDserver/GWviaSMPP/HTTP/XML.

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009


5.InterfaceRequirements

DefinitionsandReferences
Definitions
Acronym/Term

Description

IVR

InteractiveVoiceResponse

MSISDN

MobileSubscriberIntegratedServicesDigitalNetwork

CSV

CommaSeparatedValue

SMS

ShortMessageService

USSD

UnstructuredSupplementaryServiceData

SMSC

ShortMessageServiceCentre

ScopeofWork

Copyright Tecnomen Lifetree Corporation 2009