It is not easy to conceal management of any organization from the impact of external and internal environment and its

various forces. Therefore, those aspects are considered as vital facts for survival of an organization. I chose police department as the relevant organization for the environment analysis purpose. The Sri Lanka Police Service (commonly known to as the Sri Lanka Police) is the civilian national police department of the Democratic Socialist Republic of Sri Lanka. The police department has manpower of approximately 88,000. It is responsible for enforcing criminal and traffic law, enhancing public safety, maintaining order and keeping the peace throughout Sri Lanka. The professional head of the police is the Inspector General of Police who reports to the minister of defence, when the Police service in under the Ministry of Defence as it is currently. This is what I can analysis and I go ahead with it. The formula for the success of an organization requires two elements - the individual and the environment. Removing both values cause success impossible. The environment consists of all those factors that have a bearing on the production or the service. For the benefit of analyse, organization environment is divided in to two parts, termed as external environment and internal environment. As a huge organization of the Sri Lanka, the external and internal environment of the organization is inextricably linked. Therefore, a reciprocal relation, including immense sensitivity can also be observed between them

External environment External environment refers to the environment that has an indirect influence on the business. The factors are uncontrollable by the business or the operation. Thus, the external environment would be defined as all those conditions and departments, which are external to the organization and are beyond the police department, but it operates within it. An organization has little or no control over its external environment but needs to constantly monitor and adapt to these external changes, because a proactive or a reactive response leads to significantly different outcome. The environment influences the functioning of the organization system. Usually in a business organization, these external factors are customer, creditors, competitors, government, socio-cultural organisations, political parties, national and international organisations etc. However, here factors are rather different because police department is not a business unit because it acts as a service provider to public. We can find several personnel and institution with which the police department deal, such as attorney general department, cabinet, judicial institutions, government analysis department provincial and urban councils, human right commission, government administrative commission, political parties, political leaders, defence ministry, government administrative commission, national treasury, public including pedestrians, drivers, Island reconvicted criminals, suspects and passengers and so on. The external environment of the police department can be divided in to two categories i.e. task environment and general environment. Task environment (micro environment) The micro environment consists of the actors in the companys immediate environment that affect the performance of the company. These include the suppliers, marketing intermediaries, competitors, customers and the public. The micro environmental factors are more intimately linked with the organization than the macro factors. The micro departments need not necessarily affect all the similar organization in a particular industry in the same way. Some of the micro factors may be particular to a police department. When the competing organizations in the field have the same micro elements, the relative success of the firms depends on their relative effectiveness in dealing with these element. Since the police department is a service providing governmental body, we can observe unique features of their environments. Suppliers An important department in the micro environment of an organization is the suppliers, i.e., those, individuals and organizations that provide an organization with the input resources that it needs to produce goods and services. E.g. Raw materials, spare parts, labor (employees).

Individuals and organizations relationships with suppliers can be difficult due to materials shortages, unions, and lack of substitutes. Suppliers that are the sole source of a critical item are in a strong bargaining position to raise their prices. Managers can reduce supplier effects by increasing the number of suppliers of an input. The importance of reliable sources of supply to the smooth functioning of the service is obvious. For the police department, most of those resources are provided by the government and its procuring agencies. e.g. computer equipment, vehicles, building, telecommunication and telecommunication equipment, various printed formats. To perform duties of the police officers, it is essential to procure those resource in time and adequately. In this case, the failure of those supplies will cause a tremendous effects because the police department is none profitable organization they cannot procure themselves. Therefore, police department has to completely dependent on the government for this factor. Always, we can observe a substantial discrepancy between the demand and the supply of the police department. To my surprise, notwithstanding the supply gap, public and government ask the efficient and effective service. Hence, I am of the opinion that there should be in depth analysis of the supply factors of the task environment of the police department. Customer Customer means individuals and groups that buy goods and services that an organization produces. Generally, the major task of a business is to create and sustain customers. A business exists only because of its customers. The choice of customer segments should be made by considering a number of factors including the relative profitability, dependability, and stability of demand, growth prospects and the extent of competition. Nevertheless, here the case is different, because the consumer of the service of police is unpredictable. Anyone, from various levels of society at any time could be a customer. Therefore, providing unprecedented service is very difficult to police department. Identifying an organizations main customers and producing the services they want is crucial to organizational and managerial success. Some customers are in dilemma whether or not to go to police station. Still, the police department is the unique solution provider for the legal implications relating to the crimes, up keeping the peace. To build up the confidence of the customers and work for their satisfaction is essential part of the duty of police officers. Competition Earlier, there was not a threat of competition to the police department, with the failure of the efficiency and productivity of the performance of the police department we can observe the government tend to bestow the some volume of power to act as police. E.g. specially STF, three departments and private security firms to fill the vacuum of the performance of police. Apparently, similar institutions involved in similar task tend to highlight themselves to attract the glory, which leads to enhance the public trust. Empirically rivalry between similar institutions will

help to generate better service. However, the fruitfulness and the legitimacy of competition are not known up to now. Distributors In the police department, we cannot observe specific service distributers. In fact, every police officer has to play the role of distributor. This is the most active part of the police service. In term of role, we can identify police stations and various branches are working as distributors. This is similar to the marketing but here mostly the service is provided at the request of the customer. The image build up through distributors may help to increase the confidence of public towards police department and to build secure environment. To succeed as an organization it is essential acquire and increase customer satisfaction. Really there should not be repent of customers that they are tax money is not in vain. Nationwide distribution system of police department is considered as opportunity. Because they can collect information or share out reliably those before other organizations do.

General environment (Macro environment) General environment is also known as Macro environment and remote environment. Macro factors are generally more uncontrollable than micro environment factors. When the macro factors become uncontrollable, the success of company depends upon its adaptability to the environment. Economic Environment Economic environment refers to the aggregate of the nature of economic system of the country, business cycles, the socio-economic infrastructure etc. i.e. Interest rates, inflation, unemployment, economic growth, and other factors that affect the general health and well-being of a nation or the regional economy of an organization. The successful management visualizes the external factors affecting the service; anticipating prospective situations and makes suitable to get the maximum with minimize cost. When the economic environment affect the police department badly this will negatively curb the productivity. As an example, current oil price hike has a tremendous impact on the day-to-day expenditure of police officers lower level salary. They do not have any means to cope with issue and automatically interest of working along with efficiency and effectiveness come down. On the other hand, higher cost of living, inflation, and unemployment may affect the rate of crimes. Really, this is a big challenge for not only police but also every one of the country. Actually, these outcomes of economic environment may create situations for various crimes and public unrest. Managers usually cannot affect or control these but departments have profound impact on the entity. Socio-cultural Environment

The social dimension or environment of a nation determines the value system of the society, which, in turn affects the functioning of the police department. Sociological factors such as costs structure, customs and conventions, mobility of labour etc. have far-reaching impact on the service of police department. These factors determine the work culture and mobility of labour, work groups within the police department. Therefore, we can observe unique culture confined to police department. On the other hands these factors directly involving in the crimes of the country. Mostly someones perceptions of moral value may discourage the Political Environment The political environment of a country is influenced by the political organisations such as philosophy of political parties, ideology of government or party in power, nature and extent of bureaucracy influence of primary groups etc. The political environment of the country influences police department largely. Because always governing party have perception that they must control their hegemony through the police force. Therefore, most of appointing processes in the police department are influenced by political forces overriding standard procedures of the department. This has hampered most of process, which should be done impartially. If the people start to think that, the investigations procedures and judicial processes seem partial, very soon public may attempt to get the all the things in to their control. In general, political force of the country is not an opportunity police department but a threat. Legal Environment Legal environment includes flexibility and adaptability of law and other legal rules governing the policing processes. It may include the exact rulings and decision of the courts. Most of service of police department is supposed to end at the court. Therefore, each member has legal binding commitments. There are many provisions of law in relation to protect human rights and control arbitrary action done by police officers. Act according to stipulated law is very vital fact for the building and securing the image of the police force. Technical Environment By police department is greatly influenced by the technological development. The technology adopted by the organization determines the type and quality of goods and services to be produced and the type and quality of equipment to be used. Technological environment influences activities of police department in terms of investment in technology, consistent application of technology and the effects of technology on police procedures. Especially it is very conducive to harness crimes rate by using a comprehensive database of criminals with their fingerprints and gene profiles. Therefore, it is noteworthy to say that police department cannot survive without the technological support.

In order to survive and prosper, the police department has to adapt itself to the ecological system that surrounds itself. It is important to utilize the environmental intelligence to determine the uncertainty and take appropriate actions for the wellbeing of the organization Internal environment The internal environment is the environment that has a direct impact on the Police Department or any business. Here there are some internal factors, which are generally controllable because the Police department has control over these factors. It can alter or modify such factors as its personnel, physical facilities, and organization and functional means, like community policing, to suit the environment. Internal factor, these involve (5M's) Management, Manpower, Machine, Material and Money. VALUE SYSTEM The value system of the founders and those at the helm of affairs has important bearing on the choice of business, the mission and the objectives of the organization, business policies and practices. B)MISSION,VISION AND OBJECTIVES Vision means the ability to think about the future with imagination and wisdom. Vision is an important factor in achieving the objectives of the organization. The mission is the medium through which the objectives are achieved. C) MANAGEMENT STRUCTURE AND NATURE The structure of the organization also influences the business decisions. The organizational structure like the composition of board of directors influences the decisions of business, as they are internal factors. The structure and style of the organization may delay a decision-making or some other helps in making quick decisions.