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Helpdesk / Technical Support Details

Swann Technical Support All Countries E-mail: Telephone Helpdesk USA toll free 1-800-627-2799 (Su, 2pm-10pm US PT) (M-Th, 6am-10pm US PT) (F 6am-2pm US PT) USA Exchange & Repairs 1-800-627-2799 (Option 1) (M-F, 9am-5pm US PT) AUSTRALIA toll free 1300 138 324 (M 9am-5pm AUS ET) (Tu-F 1am-5pm AUS ET) (Sa 1am-9am AUS ET) NEW ZEALAND toll free 0800 479 266 UK 0203 027 0979

See for information on time zones and the current time in Melbourne, Australia compared to your local time.

Swann Communications 2011

Limited Warranty Terms & Conditions

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swanns repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin. The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void. By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights will take precedence.

FCC Verification
This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help WARNING: Modifications not approved by the party responsible for compliance could void users authority to operate the equipment.

Black Swann

The Helicopter
Upper Rotors Cannot control the chopper

Ensure the controller is switched ON. Ensure the helicopter is switched ON. Try pairing the remote and the helicopter again. Check the batteries in the remote and if needed, replace with new batteries. Ensure the antenna is securely attached to the remote. Ensure the helicopter is fully charged. Do not fly the helicopter in high winds as this may make it hard to control. Center the trim control and if needed, adjust the trim again. The charge in the helicopter may be too low. You will need to recharge the helicopter. Check that you are providing enough throttle to lift the chopper. You are reducing the throttle too fast. Reduce the throttle gently to get a gradual descent to the ground and a softer landing.

Lower Rotors Tail rotor

Charging port Micro-SD card slot

Power ON/OFF Camera

Helicopter will not ascend.

The Remote Control

Battery indicator light Antenna mount

Helicopter lands too fast

Video Record button Charging time Flying time Control distance Throttle stick Flight stick Frequency Battery (helicopter) Battery (remote control)

Approx. 60-70 minutes Approx. 5-8 minutes Approx. 20-30m / 65ft - 98ft 27MHz DC 3.7V output (580MA) AA 1.5V x 6 (not included)

Landing light ON/OFF

Tail Rotor Speed Control

Power switch

Trim control


Charging the helicopter

Helicopter Battery Warnings
The helicopter has a built in Lithium Polymer battery. This battery is light and powerful, as its chemistry is based on lithium, a light and extremely volatile metal. The battery pack in the helicopter will become warm if charged for too long and could become damaged. Do not overcharge the battery in the helicopter. Charge battery in an isolated, controlled environment. Keep far away from flammable materials. Never leave the helicopter unattended while charging. The battery pack in the helicopter becomes warm after use. We recommend you allow 30 minutes for it cool before re-charging the helicopter. Never completely exhaust the battery. When the helicopter starts to lose power, turn it off and charge it as soon as practicable. DO NOT dispose of the batteries in the remote control or the helicopter in fire as they may explode. The battery must be disposed of responsibly. DO NOT expose to direct sunlight: there is a risk that the battery may overheat, ignite and/ or explode. DO NOT disassemble, modify, heat, or short circuit the battery. Dont place it in fire or leave in hot places or near heat sources. DO NOT drop the battery or subject it to strong impacts. DO NOT allow the battery to get wet. Only charge the battery from the supplied charging equipment. Using other charging equipment will void your warranty, may damage the battery and poses a risk of fire or explosion. Use the battery only in this helicopter, and use only this battery in the helicopter. Read these instructions carefully and thoroughly, and obey all guidelines herein. In the unlikely event of leakage or explosion, use sand or a chemical fire extinguisher to extinguish the batteries.

Charging the helicopter

Before you can take flight, you need to charge the battery in the helicopter using the supplied power adaptor. Ensure the helicopter If left on, it wont charge. is turned OFF before attempting to charge it.

Unplug the red/black charging cord from the helicopter and plug it into the mains power supply connector. Plug the main power supply into the wall. It will take 60-70 minutes to charge. Dont over-charge the helicopter and do not leave it connected to the charger for more than ninety (90) minutes.

Note: If the helicopter has trouble lifting off the ground or does not fly as high as normal, it means the battery is running low and needs recharging.

Remote Control parts

Fitting the antenna to the remote control
Install the antenna by screwing it in clockwise to the mount at the top of the remote control. Extend the antenna fully when flying the helicopter.

Loading batteries into the Remote Control

1. The battery compartment is located on the rear of the remote control. Using a precision screwdriver, undo the screw holding the battery compartment cover in place and remove it to reveal the battery compartment. Insert 6 AA alkaline batteries into the battery compartment, ensuring each battery is oriented the correct way for polarity. The correct way is shown inside the battery compartment and also in the picture below. Replace the battery compartment cover, securing it with the screw removed in step 1.


If your high school chemistry teacher ever demonstrated what happens when sodium is placed in water (bam is the technical description of the outcome) then youre somewhat familiar with how volatile lithium is except that lithium is lighter (and therefore packs a bigger bang per gram) than sodium is! Basically, obey all the guidelines and respect the power of lithium!



CHOKING HAZARD: Small parts. NOT for children

under 3 years.

Attach antenna

Remove battery compartment

Install 6 x AA Alkaline batteries

Replace battery cover

Pairing the remote control

Pairing the remote
Before you can take flight, you need to pair the remote control to the helicopter. Dont use multiple helicopters which utilize the same radio frequency control signal simultaneously: the control signals can interfere with one another, often with surprising results. This helicopter uses a frequency of 27MHz. Exercise caution around any other RF generating equipment. 1. 2. 3. 4. Make sure you are away from any other helicopters/controllers or that all other units are OFF. Turn ON the helicopter and the remote control. Place the helicopter on the ground. Push the left stick (throttle) completely forwards to full throttle and then back down to its starting position. If you gently push the throttle forward again, the helicopter should respond and the rotors will start spinning. The helicopter will now be paired to that remote control.

Battery Warnings:
Requires 6 x 1.5V AA Alkaline batteries (not included). Rechargeable batteries are NOT recommended. Replacing batteries must be undertaken by a competent adult. Follow the polarity diagram ( + / - ) in the battery compartment. Promptly remove dead/exhausted batteries from the controller. Dispose of used batteries responsibly. DO NOT incinerate used batteries. DO NOT dispose of batteries in fire, as batteries may explode or leak. DO NOT mix new and old batteries or types of batteries (i.e. alkaline/standard). DO NOT recharge non-rechargeable batteries. DO NOT short circuit the supply terminals. Never fly near your face. Keep rotor away from your fingers, hair, eyes and other body parts. Always lift off from a flat surface. Never hold the flying helicopter in your hand when lifting off. DO NOT launch helicopter near people or animals. Stay away from obstacles and electrical hazards. To clean, wipe gently with a damp cloth. Avoid use of solvents, as these can damage the plastic components. Keep the helicopter and remote away from heat sources. Do not submerge the helicopter or remote control in water. This will damage the electronic components, and could pose a severe risk to the built-in battery. Turn off controller/charger and helicopter while not in use. Remove batteries from the controller when not in use. Parental guidance is required for younger users. Keep your helicopter close and within line of sight if the line-of-sight to the controller is lost, you may lose control of the helicopter. For best performance, use only fresh Alkaline AA batteries in the controller. Read and obey all warnings and safety guidelines in this manual. The controller and charger are specifically designed to charge this helicopter. Never use any other charging equipment! The helicopter is NOT intended for use by children under fourteen (14) years old, unless directly supervised by a competent adult at all times. The helicopter must only be used with the supplied controller/charger. Regularly examine the helicopter and controller for any damage to the plugs, enclosure, rotors, battery covers and other parts. In the event of any damage, neither the helicopter nor controller should be used until the damage is completely repaired.

Precautions and Maintenance

Be careful when testing the pairing since once paired, pushing the throttle to full again will cause the rotor blades to spin at full speed. The helicopter is likely to fly off at high speed causing unexpected and possibly dangerous results.

Step 1: Push the throttle up

to full throttle.

Step 2: Pull the throttle

back down to zero throttle.

Taking to the Air

1. Place the helicopter on the ground with the tail facing away from you. Make sure you are away from crowds, animals, obstructions or valuables that could break (like that urn with the ashes in it). Turn ON the helicopter. Make sure the throttle on the controller is at minimum. Extend the antenna fully. Turn on the controller. Pair the controller to the helicopter if not already done. You are now ready to fly. Check the guides on the following pages on how to control your helicopter. 2. 3. 4. 5. 6. 7.

Special Notice to Adults:


WARNING: Do NOT fly near eyes or face.

DANGER: Never insert any sharp objects, pins or screws into the helicopter as this may puncture the internal battery!

Flight Tips
Wind: Basically, these are (approximately) 1/40th scale helicopters. Full sized helicopters
cant fly in high winds and neither can the models. If a full sized helicopter has difficulty overcoming 50mph winds, then the model will have the same difficulty with 1~2 mph winds (i.e. 1/40th as much). Theres nothing that can be done about this, its just physics.

Up/Down (Ascend/Descend)
The height the helicopter flies is controlled by the throttle which varies the speed of the spinning rotors.

Air conditioning: Hot air rises and cool air falls this creates movement in the air, leading to an effect called wind shear. Basically, this is when theres a column of hot air going up next to cold air going down. Many full-scale aircraft accidents have been caused by wind shear. Air conditioners create heaps of wind shear. If the helicopter flies through wind shear, it will seem to suddenly fly up or down (depending on the direction of the wind shear). The Ground Effect: When the helicopter is near the ground, the air it pushes down with its
rotor has nowhere to go the ground is in the way. Some of this air bounces back, this pushes the helicopter up. When the helicopter is near the ground, it will get slightly more lift than it normally would. This is something to keep in mind when landing.

Ascend: Push the throttle UP gently to increase the spinning speed of the rotors and make the helicopter ascend. Descend: Push the throttle DOWN to reduce
the speed of the spinning rotors and make the helicopter descend. To get good results, be gentle and subtle. Small adjustments made slowly and carefully are the best way to get the helicopter to fly well.

The Ceiling Effect: Conversely to the ground effect, when you fly too close to a ceiling, a
small pocket of low pressure is created above the helicopter, and it will be sucked upwards. This could be bad if you hit the ceiling, the helicopter will stall, fall and possibly be damaged.

Multiple Helicopters: You cant use more than one helicopter in a space at once, unless
youre absolutely sure that they use different control frequencies. The control frequency of this helicopter is 27MHz (its written on a sticker on the rear of the controller). Attempting to fly multiple helicopters using a single controller is quite dangerous, and can lead to crashes, accidents, injuries or other very undesirable outcomes.

Forward, Backwards
The right stick (the rudder) on the controller affects the helicopters direction, kind of like the right stick on a video game controller.

Places to Fly: Because high winds can be a problem, we recommend flying indoors. However,
you really do need a bit of space to get the most out of the helicopter. Some places which are good for flight include large garages (whilst the cars not parked there), indoor sports areas, aircraft hangars, secret underground submarine pens and so on (though why youd fly a toy helicopter in your secret underground submarine pen is beyond us). Or a large lounge room with delicate items stashed somewhere out of the way - whatever youve got.

Forwards: Pushing the right stick up will pitch the nose of the helicopter down and move the helicopter forward. Backwards: Pulling the right stick down will pitch the nose of the helicopter up and move the helicopter backwards.

Low Battery: To get the longest possible life from the built-in battery, never completely
discharge it. As soon as the helicopter shows any sign of running low on power (such as responding slowly or being unable to maintain altitude easily) turn it off and charge it as soon as practicable. For more information about battery care, see Helicopter Battery Warnings on page 10.

Rotating the helicopter left and right

The rudder can be used to turn the helicopter to the left or right. When hovering, this will make it rotate but when the helicopter is in motion, this can be used to perform tricks like spiralling to the left or right.

Rotate/Turn Right: To make the helicopter

turn to the right, push the right stick (the rudder) to the right.

Rotate/Turn Left: To make the helicopter

turn to the left, push the right stick (the rudder) to the left.

What is trim (rotation)?
You may find that the helicopter rotates left or right while hovering, even when you are not using the right stick on the controller. This rotation is because the two sets of rotor blades sometimes get out of sync requiring adjustment to the trim. The trim control is located underneath the flight control stick on the controller and fine-tunes the speed of the rotor blades to keep the helicopter flying straight. Trim should be checked each time you fly the helicopter to make sure the chopper flies straight.

Using the onboard camera

Photo and Video Recording
The Black Swann is equipped with a video camera, enabling you to record video of your flights from its onboard camera to a removable micro-SD card (not included). The camera unit is located on the underbelly of the helicopter. At the front is the lens, at the rear is the micro-SD slot and underneath the camera unit is a camera status light. Insert a micro-SD card (with the gold contacts facing down) by gently pushing it into the slot until it clicks into place. When you turn on the helicopter, the camera LED underneath the camera will glow GREEN to indicate it is in standby mode. To begin recording VIDEO, press the VIDEO Record button on the controller. The camera LED will flash RED. Press the VIDEO Record button again to stop recording. When the file has finished being saved, the RED LED will stop flashing and the GREEN LED will resume glowing.

While hovering, if the helicopter is rotating anti-clockwise, gently shift the trim control to the right until the helicopter stops drifting to the left.
Shift the TRIM control to the right... ...if the helicopter is drifting anti-clockwise

Videos are taken in 640x480 resolution in AVI format.

Memory Full: If the recording light flashes red and green continuously, the micro-SD card is full. You will need to delete or copy the contents of the memory to a computer. See Viewing your videos on a computer on page 7. Warning: Do not remove the micro-SD card from the helicopter while it is ON since the
camera may still be recording footage to the card and removing it prematurely could cause corruption.

If the helicopter is rotating clockwise, gently shift the trim control to the left until the helicopter stops drifting to the right.
Shift the TRIM control to the left... ...if the helicopter is drifting clockwise

Motion Blur
The helicopter can move fast, sometimes too fast to get good quality images free from blur. In this case, it may be useful to press the Tail Rotor Speed Control on the controller to toggle between slow and fast tail rotor speed. Slow reduces the speed of the rear tail rotor and therefore the maximum speed of the helicopter through the air. This may help the camera to better capture the images without you needing to focus on controlling your need for speed.

Viewing your videos on a computer

To view, copy or move the videos to your computer: Remove the micro-SD card from the helicopter by gently pressing the card in until it clicks and pops out Place the micro-SD card in a compatible USB card reader on your computer The card should be recognized as a removable USB storage device. Click on it in My Computer. Videos are contained in the folder DCIM->100DSCIM. The videos do not contain audio.


CAUTION: Do not touch the running rotors. Do not fly above or near someones head. Adult supervision is required at all times.