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II/ Key job tasks of operations manager job description

1. Financial management

• Prepare and agree annual budgets for functional and support costs;
• Responsible for managing the budgets for all projects, and related development
• Accountable for the effective financial management of the operations team;
• In support of the Chief Executive Officer, provide monthly information to enable
the creation of financial results and forecasts for the Operations Team.

2. Staff management

• Establish and maintain appropriate staff resources of the Operations Team to

ensure that projects are delivered.
• on time, on budget and to the agreed quality standard;
• To establish clear organizational structures for the Operations.
• Team, including responsibilities and accountabilities of individuals.

3. Operational delivery

• Provide technical support for the agreed redesign, development, implementation

and continuous improvement of the company’s processes as required to ensure
customer focus;
• Direct via project managers the software, knowledge base, data base and customer
support teams to overcome technical and other constraints on the delivery of
• Assist in the development of the strategic plan for all operational activity;
• Implement and monitor the annual and medium term operational plans, program
and projects to meet overall objectives and agreed timings;

4. Communication and Information:

• Ensure effective internal communications both within the operations team and
across the organization.

5. Organizational Effectiveness

• Manage functions.
• Increase the effectiveness and efficiency of Support Services through
improvements to each function.
• Drive initiatives in the management team and organizationally that contribute to
long-term operational excellence.
• Providing consulting services on matters related to fundraising, tax and insurance
questions, and business structure and growth.

6. Organizational Leadership

• Contribute to short and long-term organizational planning and strategy as a

member of the management team

7. Risk Management

• Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright,
antitrust, governing instruments, partnerships, licensing etc.

8. Office Management

• Supervise, coach and develop work and professional development of the

Administrative coordinator.
• Coordinate with IT and knowledge management teams to lead roll-out of new
capabilities, training, and trouble-shooting.
• Maximize existing office space.

III / Job specification of operations manager job description

1. At least 3 years experience in Financial Management.

2. Strong background and work experience in Finance.
3. Excellent computer skills and proficient in excel, word, outlook, and access.
4. Excellent communication skills both verbal and written.
5. Demonstrated leadership and vision in managing staff groups and major projects
or initiatives.
6. Persuasive with details and facts.
7. Delegate responsibilities effectively.
8. Knowledge of tax and other compliance implications of non-profit status.
9. Excels at operating in an fast pace, community environment.
10. Excellent people manager, open to direction and +Collaborative work style and
commitment to get the job done.
11. Excellent interpersonal skills and a collaborative management style.
12. Budget development and oversight experience.
13. Knowledge of government contract management and +Knowledge and experience
in organizational effectiveness and operations management implementing best
14. A demonstrated commitment to high professional ethical standards and a diverse
15. Ability to challenge and debate issues of importance to the organization.
16. Ability to look at situations from several points of view.


III / Compensation and benefits

Net salary: 2.120 USD/month.