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1. ISO 9001 and other management system standards require a high degree of
commitment from top management of the company. This commitment should be
visible in the organization. For this purpose:
a) Top management should not consider its duty fulfilled by appointing a Consultant
and a Management Representative (MR). It should take very active interest in the
development and implementation of the system.
b) Top management should regularly review the progress and should take
necessary corrective actions wherever required. For this regular meetings with
consultant are needed.
3. The top management should not compromise the position and authority of MR, or
else departmental heads and other employees will not extend required cooperation
to him. This will affect the health of the system.
4. Similarly the consultant should be given due respect, and under no circumstances
his position should be compromised, directly or indirectly. Consultant is an outside
expert, providing guidance to MR and other employees. Company has engaged him
as it does not posses required knowledge and experience of standards and systems.
Consultant acts only as a facilitator in system implementation, and in no case, should
be considered or treated as a part of the team.
6. Recently a trend has set in various Indian companies to undermine consultant’s role.
This has only harmed the companies. Top management should ensure that
consultant is given due respect or else company will not be able to take full
advantage of consultant’s presence in the company.