Product Service Manual Level II

Service Manual for BenQ: GW2760HS P/N: 9H.L9NLB.QB* Applicable for All Regions

Version: 001 Date:2012/12/10 Notice: - For RO to input specific Legal Requirement in specific NS regarding to responsibility and liability statements. - Please check BenQs eSupport web site, http://esupport.benq.com, to ensure that you have the most recent version of this manual. First Edition (Dec., 2012) Copyright BenQ Corporation 2012. All Right Reserved.

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Content Index Abbreviations & Acronyms ............................................................................. 3 1 About This Manual ....................................................................................... 3
1.1. Trademark............................................................................................................ 3

2 Introduction .................................................................................................. 4
2.1. 2.2. 2.3. 2.4. 2.5. RoHS (2002/95/EC) Requirements ...................................................................... 4 Safety Notice........................................................................................................ 4 Compliance Statement ......................................................................................... 4 General Descriptions ........................................................................................... 4 Related Service Information ................................................................................. 4

3 Product Overview ........................................................................................ 5

3.1. Specification ......................................................................................................... 5 3.2. Customer Acceptance ........................................................................................ 20

4. Level 1 Cosmetic / Appearance / Alignment Service .............................. 26

4.1. Software / Firmware Upgrade Process .............................................................. 26 4.2. DDC (EDID) Upgrade Process ........................................................................... 31 4.3. Alignment procedure (for function adjustment)................................................... 37

5. Level 2 Disassembly /Assembly Circuit Board and Standard Parts Replacement .................................................................................................. 41
5.1. Exploded View ................................................................................................... 41 5.2. Disassembly /Assembly ..................................................................................... 42 5.3. Packing .............................................................................................................. 48 5.4. Block diagram .................................................................................................... 49 5.5. Trouble Shooting Guide ..................................................................................... 50 5.6. Circuit Operation Theory .................................................................................... 53

Appendix 1 Screw List / Torque ................................................................. 55 Appendix 2-Physical Dimension Front View and Side view ....................... 58

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Abbreviations & Acronyms 1 About This Manual

This manual contains information about maintenance and service of BenQ products. Use this manual to perform diagnostics tests, troubleshoot problems, and align the BenQ product.

1.1. Trademark
The following terms are trademarks of BenQ Corporation:

BenQ Importance Only trained service personnel who are familiar with this BenQ Product shall perform service or maintenance to it. Before performing any maintenance or service, the engineer MUST read the Safety Note.

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2 Introduction
This section contains general service information, please read through carefully. It should be stored for easy access place for quick reference.

2.1. RoHS (2002/95/EC) Requirements Applied to all countries require RoHS.

The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by EU (European Union) for the global electronics industry which sold in EU and some counties also require this requirement. Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirements. Products launched in the market before June 2006 are not required to compliant with RoHS parts. If the original parts are not RoHS complaints, the replacement parts can be non ROHS complaints, but if the original parts are RoHS compliant, the replacement parts MUST be RoHS complaints. If the product service or maintenance require replacing any parts, please confirming the RoHS requirement before replace them.

2.2. Safety Notice

1. Make sure your working environment is dry and clean, and meets all government safety requirements. 2. Ensure that other persons are safe while you are servicing the product. DO NOT perform any action that may cause a hazard to the customer or make the product unsafe. 3. Use proper safety devices to ensure your personal safety. 4. Always use approved tools and test equipment for servicing. 5. Never assume the products power is disconnected from the mains power supply. Check that it is disconnected before opening the products cabinet. 6. Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow ESD safety procedures while handling these parts. 7. Some products contain more than one battery. Do not disassemble any battery, or expose it to high temperatures such as throwing into fire, or it may explode. 8. Refer to government requirements for battery recycling or disposal.

2.3. Compliance Statement

Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your local Laser Safety Compliance Requirements.

2.4. General Descriptions

This Service Manual contains general information. There are 3 levels of service: Level 1: Cosmetic / Appearance / Alignment Service Level 2: Circuit Board or Standard Parts Replacement Level 3: Component Repair to Circuit Boards

2.5. Related Service Information

BenQ Global Service Website: http://www.benq.com/support/ eSupport Website: http://esupport.benq.com/v2

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3 Product Overview 3.1. Specification

Introduction This specification describes GW2760HS, which is a 24 Green-Product with VGA+DVI+HDMI interface and earphone output color TFT LCD monitor. The monitor supports maximum resolution up to 1920x1080 with analog/digital inputs.

The features summary is shown as below, * All spec. of monitor need to warm up at least 1hr. * To test the Contrast Ratio and Luminance functions, the color status must be User preset mode. * 1. Contrast Ratio: Set brightness at 100, and contrast at 50. * 2. Luminance: Set brightness at 100, and contrast at 100. Feature items Panel supplier & module name Screen diagonal Display Format Pixel Pitch Color Gamut Specifications AUO M270HVN02.0 PS 27 1920 (H) x 1080 (V) 0.31125 mm x 0.31125 mm 69% R/L: 178 degrees (typ) Viewing Angle (@ Contrast Ratio >= 10) U/D: 178 degrees (typ) Analog interface with Scaling supported DVI interface with Scaling supported HDMI interface with Scaling supported Video interface with Scaling supported Max resolution mode supported Number of Display Colors supported Contrast Ratio Yes Yes Yes No 1920x1080@60Hz 16.7 millions 3000:1 (typ.) Remark VA, LED backlight 597.6(H)x336.15(V) Panel Display information per one triad

With 15-pin D-sub connector

Luminance

300 cd/m2 (typ.) (1) Bluish mode: (x,y)= (0.283, 0.297)+/-(0.02, 0.02) (2) Reddish mode: (x,y)= (0.326, 0.342)+/-(0.02, 0.02)
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RGB 8-bit Test Condition: Contrast=50, Brightness=100, Color=User mode Test Condition: Contrast=100, Brightness=100, Color=User mode

Color Temperature

(3) 6500K mode : (x,y)= (0.313, 0.329)+/-(0.02, 0.02) (4) sRGB: (x,y)= (0.313, 0.329)+/-(0.015, 0.015) AC power input Yes DC power input (with AC power adapter) No DPMS supported(Power Saving) Yes Power Off Mode Yes LED indicator for power status showed Yes OSD for control & information supported Yes Multi-language supported for OSD Yes Buttons control supported Flywheel control supported Scaling function supported Auto adjustment function supported DDC function supported (EDID ver. 1.3) DDC-CI support version 1.1 or later Audio speakers supported Audio Jack (input connector) supported Earphone Jack (input connector) supported Microphone function supported Mechanical Tilt base design VESA wall mounting design Mechanical Rotate design Mechanical Lift base design Kensington compatible lock design Operational Specification 3.1.1.1 Power supply Item Input Voltage range Input Current range Power Consumption DPMS Inrush Current Earth Leakage Current Hi-Pot Ground test Power Line Transient Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes No No Yes

90-264 Volts, 47-63 Hz. <0.3W <0.3W Green/Amber 17 languages 6 buttons including 1 monitor power on/off control button.

i-Key function DDC2B DDC-CI 1Wx2

From -5 to +15 degree

Condition Spec OK N.A Remark Universal input full 90~264VAC /47~63Hz range 90 ~ 264VAC < 1.2 Arms Normal On operation < 48W LED: Green DPMS Off state < 0.3 W LED: Off DPMS Sleep state < 0.3 W LED: Amber 110 VAC <40 A (peak) Cold-start 220 VAC <80 A (peak) 264 VAC/50Hz < 3.5 mA 1500VAC, 1 sec Without damage (on-line test) Ground test: 30A, 1sec < 0.1 ohm IEC1000-4-4 1KV
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IEC1000-4-5 (Surge)

Common: 2KV, Differential: 1KV 110mA (Typ.)

Depends on panel source (Operation with fixed driving current) Depends on panel source

LED operation range

90 ~ 264VAC

CCFL Frequency

90 ~ 264VAC

40KHz ~ 80KHz Color: Black Length: 1500 +/- 50 mm

Power cord

3.1.1.2 Signal interface Item

Condition 15-pin D-Sub

Signal Cable 24-pin DVI-D 19-pin HDMI 15-pin D-sub connector 24-pin DVI-D connector HDMI Signal type Level Impedance Signal type

Spec Color: Black Length: 1500 +/- 30 mm Color: Black Length: 1500 +/- 50 mm See Note-1 See Note-2 See Note-3 Separate analog R/G/B 700 mV (peak to peak) 75 Ohms +/- 1.5 Ohms Separate H/V-sync Composite H/V-sync (Positive/Negative) Logic High: 2.4V ~ 5.5V Logic Low: 0V ~ 0.5V (TTL level) Minimum 2.2K(pull down) 0.7s < H-SPW 1H < V-SPW

OK N.A

Remark

For 15-pin D-sub For 24-pin DVI-D For 19-pin HDMI For 15-pin D-sub

Pin assignment

Video input

For 15-pin D-sub Refer to VESA VSIS Standard V1R1 10K for application

Sync input

Level

Impedance Sync Pulse Width (SPW)

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Note-1: The pin assignment of 15-pin D-sub connector is as below,

Pin 1 2 3 4 5 6 7 8

Signal Assignment Red video Green video Blue video Ground Cable Detected Red Ground Green Ground Blue Ground

Pin 9 10 11 12 13 14 15

Signal Assignment PC5V (+5 volt power) Sync Ground Ground SDA H-Sync (or H+V) V-sync SCL

Note-2: The pin assignment of 24-pin DVI-D connector is as below,

Pin 1 2 3 4 5 6 7 8 9 10 11 12

Signal Assignment TMDS RX2TMDS RX2+ TMDS Ground Floating Floating DDC Clock DDC Data Floating TMDS RX1TMDS RX1+ TMDS Ground Floating

Pin 13 14 15 16 17 18 19 20 21 22 23 24

Signal Assignment Floating +5V Power Ground Hot Plug Detect TMDS RX0TMDS RX0+ TMDS Ground Floating Floating TMDS Ground TMDS Clock+ TMDS Clock-

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Note-3: The pin assignment of 19-pin HDMI connector is as below

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3.1.1.3 Input Video Signal performance Requirement (for VGA) Item Condition Spec OK N.A Remark Max. support Pixel rate Analog 205 MHz Max. Resolution 1920 x 1080 <2.439 ns (1/205MHz)*50% = Rise time + Fall time (50% of minimum pixel 2.439ns clock period) Refer to VESA Settling Time after < 5% final full-scale VSIS Standard overshoot /undershoot value V1R1 < 12% of step function Refer to VESA Overshoot/Undershoot voltage level over the VSIS Standard full voltage range V1R1 3.1.1.4 Scan range Item Horizontal Vertical

Condition

Spec 30 ~ 83 KHz 50 ~ 76 Hz

OK N.A

Remark

3.1.1.5 Plug & Play DDC2B DDC-CI Support Item Condition DDC channel type EDID DDC-CI

Spec DDC2B Version 1.3 Version 1.1 or Later

OK N.A

Remark Refer to S/W spec. document to see the detailed EDID data definition. Refer to S/W spec

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3.1.1.6 Support Timing Resolution (active dot) P P P P P P P P P P P P P P P P P P P P P P P P P P 640x480@66 640x480@60 800x600@56 800x600@60 1024x576@60 1024x600@60 1024x768@60 1152x720@60 1152x900@66 1280x720@60 1280x720@60 1280x768@60 1280x800@60 1280x960@60 1280x1024@60 1360x768@60 1366x768@60 1440x900@60 1440x900@60 1600X900@60 1600x1000@60 1600x1200@60 1680x1050@60 1920x1080@60 1920x1080@60 1920x1080@60 Resolution (total dot) 640x480 640x480 800x600 800x600 1024x576 1024x600 1024x768 1152x720 1152x900 1280x720 1280x720 1280x768-R 1280x800 1280x960 1280x1024 1360x768 1366x768 1440x900-R 1440x900 1600X900-R 1600x1000-R 1600x1200 1680x1050 1920x1080-R 1920x1080 1920x1080 Horizontal Frequency (KHz) 35.00 31.47 35.16 37.88 35.82 37.32 48.36 44.86 61.80 45.00 44.77 47.40 49.702 60.00 63.98 47.71 47.71 55.496 55.935 60 61.648 75.00 65.29 66.587 67.158 67.5 Vertical Frequency (Hz) 66.67 59.94 56.25 60.32 60 60 60.00 60 65.95 59.94 59.86 60.00 59.81 60.00 60.02 60.01 59.79 59.901 59.887 60 59.910 60.00 59.95 59.934 59.963 60 Nominal Pixel Clock (MHz) 30.24 25.17 36.00 40.00 46.966 48.964 65.00 66.75 92.94 74.25 74.50 68.25 83.50 108.00 108.00 85.50 85.50 88.75 106.5 108 108.5 162.00 146.25 138.5 173 148.5

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Operational & Functional Specification 3.1.1.7 Video performance *All spec. of monitor need to warm up at least 1hr. Item Condition Spec Any input resolution Resolution modes which are 1920 x 1080 under 1920x1080 Contrast ratio 3000:1 (typ.)

OK N.A

Remark

Brightness

At R/G/B saturated condition

300 cd/m2(Typ.)

Response time Rising + Falling time Viewing angle Display colors

12 ms (typ.)

Test Condition: Set Contrast at 50, Brightness at 100, and Color at User preset. Test Condition: Set contrast at 100, brightness at 100, and color at User preset. Test Equipment: Westar TRD 100 or equal level equipment ;

At Contrast ratio = 10 R/L: 178 degrees (typ.) At Contrast ratio = 10 U/D: 178 degrees (typ.) 16.7 Millions colors

RGB 8-bit

Color temperature specification: Color mode Color temperature Normal 6500k Bluish 9300k Reddish 5800k User Mode Panel default color temp. sRGB 6500k (Gamma=2.20.2)

x Y 0.3130.020 0.3290.020 0.2830.020 0.2970.020 0.3260.020 0.3420.020 0.3130.015 0.3290.015

Min 220 cd/m2 Min 200 cd/m2 Min 220 cd/m2 Min 250 cd/m2 200 20 cd/m2

3.1.1.8 Brightness Adjustable Range Item Condition Spec OK N.A At default contrast level (Max. brightness value Brightness adjustable (saturate point) & Full- Min. brightness value) range white color pattern 100 cd/ 3.1.1.9 Acoustical Noise Item Condition Spec At 4 cm distance 28 dB/A Acoustical Noise & Audio function disabled

Remark

OK N.A

Remark

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3.1.1.10 Item Temperature

Environment Condition Operating Non-operating Operating Spec 0 ~ +40 -20 ~ +60 10 ~ 90% 10 ~60% 0~3048m (10,000ft) 0~12,192m (40,000ft) OK N.A Remark

Humidity Non-operating Altitude Operating Non-operating 3.1.1.11 Transportation Item Condition (1)

Noncondensing Noncondensing Without packing With packing

Spec

OK N.A

Remark

(1) Vibration

* Acceleration: 1.15G; (1)The product should be packaged and non-operating. Package, (2) The duration of endurance is 30 Non-Operating minutes per axis (X, Y and Z)

(3) Procedure: Confirmed sample with appearance and function ready before testing then compare with after test record as brightness, uniformity and contrast ratio. Perform random vibration after sine-wave vibration test. Test Spectrum: 20 Hz 0.0185(g2/Hz) Unpackaged, 200Hz 0.0185(g2/Hz) (2) Unpackaged Vibration Non-Operating Duration : 5 Minutes Axis : 3 axis ( Horizontal and Vertical axis ,Z axis) 76 cm Height (MP stage) (1 corner, 3 edges, 6 faces) (3) Drop Package, NonOperating

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Electrostatic Discharge Requirements Condition Spec Contact: 8KV Electrostatic Discharge IEC801-2 standard Air: 15KV Item 3.1.1.13 Item TCO 6.0 Magnetic FCC part 15J class B EMI EN55022 class B EMC Condition Electric

3.1.1.12

OK N.A

Remark

Spec OK N.A Band 1 < 10 V/m Band 2 < 1 V/m Band 1 < 200nT Band 2 < 25nT After Mass production under 1dBuv for constant measure. Besides DNSF and VCCI class-2 are optional.

Remark

3.1.1.14 Item

Reliability

Condition Spec OK N.A Remark Refer to Telcordia Excluding MTBF Prediction > 60,000 Hours (Bellcore) backlight At 252, under 7.5mA 30,000 Hours (min) Backlight Life time See Note-4 Note-4: Backlight life time is defined as the time when brightness of backlight become 50% or less than its original value at the condition of typical backlight operation current (for CCFL backlight, its CCFL operation current; for LED backlight, its LED forward (/operation) current). LCD Characteristics The Physical definition & Technology summary of LED panel Item Condition Spec OK N.A Remark LCD Panel Supplier AUO Panel type of Supplier M270HVN02.0 PS Screen Diagonal (27) Display area Unit=mm 597.6(H) x 336.15(V) Physical Size Unit=mm 613.6(H) x356.85(V) x 10.0(D) Weight Unit=gram 2180 Technology VA type Pixel pitch Unit=mm 0.31125(H) x 0.31125 (W) Per one triad Pixel arrangement R/G/B vertical island Display mode Normally Black Support color 16.7 Millions colors RGB 8-bit 3.1.1.15

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3.1.1.16

Optical characteristics of LED panel

AUO M270HVN02.0 PS Item

Unit [degree]

Viewing Angle

[degree]

Contrast ratio Response Time [msec] [msec] [msec]

Color / Chromaticity Coordinates (CIE)

Color Coordinates (CIE) White Luminance Uniformity [%]

2

Conditions Horizontal CR = 10 (Right/Left) Vertical CR = 10 (Up/Down) Normal Direction Rising Time Falling Time Rising + Falling Red x Red y Green x Green y Blue x Blue y White x White y 9 points measurement

Min. 150

Typ. 178 -

Max.

Remark

150 1800 0.615 0.300 0.285 0.590 0.124 0.034 0.283 0.299 75

178 3000 7 5 12 0.645 0.330 0.315 0.620 0.154 0.064 0.313 0.329 80

0.675 0.360 0.345 0.650 0.184 0.094 0.343 0.359

White Luminance @ CCFL [cd/m ] 240 300 6.0mA (center) Crosstalk (in 60Hz) [%] 1.5 60Hz * The test methods for the above items definition please refer to the relative panel specification. User Controls Users hardware control definition Item Condition Power button Enter button Up/Inc. button Down/Dec. button Menu button Mode button Input Select button iKey button Volume button 3.1.1.17 3.1.1.18

Spec

OK N.A Remark Custom key Custom key Custom key

OSD control function definition Item Condition Spec Auto Adjust Auto-Geometry Brightness Contrast Horizontal Position Vertical Position
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OK N.A

Remark

Pixel Clock Phase Bluish Reddish Normal sRGB Senseye User: Separate R/G/B adjustment Reset Color OSD Horizontal position OSD Vertical position From 5 sec to 30 sec 17 languages Recall All Standard/sRGB /Movie/ Photo/Game/Eco/Readin g/User

Color

OSD Position OSD Time OSD Lock Language Recall Mode Input Select Sharpness Gamma Color Format HDMI RGB PC Range Display Information Volume Mute Hot key for Picture mode Hot key for Brightness Hot key for Contrast Hot key for Volume Hot key for Input Select Hot key for Mode Mechanical Characteristics 3.1.1.19 Dimension Condition W x H x D mm W x H x D mm L x W x H mm

1A1D1H HDMI input signal only. .

5 types RGB/YUV RGB(0~255) RGB(16~235) For input timing 0-100 On/Off

Item Bezel opening Monitor without Stand Monitor with Stand Carton Box (outside) Tilt and Swivel range

Spec 601.6*340.15 622.6*367.05*50.72 622.6*472.08*191.18 702*131*446(WW / EU: C FLUTE) 704*133*450( JP: BE FLUTE) Tilt: -5~+15 Swivel: NA

OK N.A

Remark

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Weight Item Monitor (Net) Monitor with packing (Gross) 3.1.1.21 Plastic

3.1.1.20

Condition 4.496Kg 5.9Kg

Spec

OK N.A

Remark

Item Flammability Heat deflection To UV stability Resin Texture Color 3.1.1.22 Item Color Material Compression strength Burst Strength Stacked quantity Carton

Condition ABS ABS

Spec >ABS<,94-HB 65 Delta E < 8.0 MPRII: ABS BTN/RC: MT-11015 Lens: Glossy 95 BZL/CLMN/Base: Polish #8000 DB59A

OK N.A

Remark

Condition

Spec Brown WW / EU: C FLUTE JP: BE FLUTE 250 16 WW 20:626 / 40:1282 JP 20:616 / 40:1232 EU 20:500 / 40:1050

OK N.A

Remark

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Pallet & Shipment 3.1.1.23 Container Specification Quantity of products Stowing Type Container (sets) (Every container) 626(WW)

Quantity of Products (sets) (Every Pallet) Pallet A:64 Pallet B:80 Pallet C:70 Pallet A:64 Pallet B:90 Pallet A:50 Pallet A:64 Pallet B:80 Pallet C:70 Pallet A:64 Pallet B:90 Pallet A:50 X X X X

Quantity of pallet (sets) (Every Container) Pallet A: 4 Pallet B: 2 Pallet C: 3 Pallet A: 4 Pallet B: 4 Pallet A:10 Pallet A: 8 Pallet B: 7 Pallet C: 3 Pallet A: 8 Pallet B: 8 Pallet A:21 X X X X

20

2 500(JP

With pallet

616(EU) 1282(WW)

40'

1050(JP)

20' Without pallet 40'

1232(EU) X X

3.1.1.24 Product:

Carton Specification

Net Weight (Kg) 4.496Kg

Gross Weight (Kg) 5.9Kg

Dimension w/o Stand W*H*D (mm) 622.6*367.05*50.72

Dimension w Stand W*H*D (mm) 622.6*472.08*191.18

Package: Carton Interior Dimension (mm) L*W*H 692*121*430

Carton External Dimension (mm) L*W*H 702*131*446(WW: C FLUTE) 704*133*450(JP: BE FLUTE)

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3.1.2

Certification

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3.2. Customer Acceptance

3.2.1 SCOPE

This document establishes the general workmanship standards and functional acceptance criteria for LCD color monitor model GW2760HS Produced by BenQ Peripherals, Inc. 3.2.2 PURPOSE

The purpose of this publication is to define a procedure for inspection of the LCD monitor by means of a customer acceptance test, the method of evaluation of defects and rules for specifying acceptance levels. 3.2.3 APPLICATION

The "Customer Acceptance Criteria" is applicable to the inspection of the LCD monitor, completely packed and ready for dispatch to customers. Unless otherwise specified, the customer acceptance inspection should be conducted at manufacturer's site. 3.2.4 DEFINITION

The "Customer Acceptance Criteria" is the document defining the process of examining, testing or otherwise comparing the product with a given set of specified technical, esthetic and workmanship requirements leading to an evaluation of the "degree of fitness for use", including possible personal injury or property damage for the user of the product. 3.2.5 CLASSIFICATION OF DEFECTS

The defects are grouped into the following classes: Critical defect A critical defect is a defect that judgment and experience indicate is likely to result in hazardous or unsafe conditions for individuals using, maintaining or depending upon the product. Major defect A major defect is a defect, other than critical, that is likely to result in failure, or to reduce materially the usability of the product for its intended purpose. Minor defect A minor defect is a defect that is not likely to reduce materially the usability of the product for its intended purpose, or is a departure from established standards having little bearing on the effective use of operation of the product. 3.2.6 CLASSIFICATION OF DEFECTIVES

A defective is a product which contains one or more defects. The defective will be classified into following classes:
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Critical defective A critical defective contains one or more critical and may also contain major and/or minor defects. Major defective A major defective contains one or more defects and may also contain minor defects but contains no critical defect. Minor defective A minor defective contains one or more minor defects but contains no critical and major defects. 3.2.7 EXPRESSION OF DEFECTIVES Number of defects Percent of defects = ------------------------------------------ X 100% Number of products inspected INSPECTION STANDARD

3.2.8

Unless otherwise specified, the inspection standard will be defined by MIL- STD-105E (ISO-2859), SINGLE SAMPLING PLAN. Level II is in use all the time, inspection levels are normal, reduce and tighten. Acceptance Quality Level When a critical defect is found, this must be reported immediately upon detection, the lot or batch shall be rejected and further shipments shall be held up pending instructions from the responsible person in relevant organization. Major Defective: 0.4 AQL Minor Defective: 1.50 AQL 3.2.9 GENERAL RULES

The inspection must be carried out by trained inspectors having good knowledge of the meaning of "fitness for use". The inspection must be based upon the documents concerning the completely assembled and packed product when more defects appear with the same cause only the most serious defect must be taken into account. Defects found in accessories packed with the product as connecting cables, plugs, adapters and the like, and being inspected as a part of the complete product, must be included in the evaluation. The evaluation must be within the limits of the product specification and, for not specified characteristics, be related to the design model, limit samples or judgment of a jury of experts. Faults must be demonstrable.

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3.2.10

TEST CONDITIONS

Unless otherwise prescribed, the test conditions are as follows: . Nominal mains voltage Temperature: +5~+35 . Warm up time: 30minutes minimum. . Visual inspection shall be down with the distance from eyes to the sample 35-50 cm. . Display mode: Primary mode 1366*768 3.2.11 TEST EQUIPMENTS 1. Acer PCs with API display adapter or other specific display adapter which is agreed upon by both parties 2. Test program by API 3. Ruler 4. Power saving test tool 5. Minolta color analyzer (CA-110 or BM 7) 3.2.12 VISUAL INSPECTION CRITERIA

1. PACKING 2. ACCESSORIES 3. APPEARANCE 4. AC POWER AND SIGNAL CABLE 5. INTERIOR OF THE PRODUCT No Description 1 Packing 1.1 Wrong packing material 1.2 Carton damaged(over 6cm dia).wet, badly taped or stapled, product will not arrive in good condition at customer 1.3 Carton damaged(3cm to 6cm dia), badly taped or stapled , product will arrive in good condition at customer 1.4 Wrong marking of trade mark 1.5 Wrong marking of model number 1.6 Wrong serial # marking on carton 1.7 Product wrongly placed in box ( upside down ) 1.8 Broken polyfoam or PU foam 1.9 Broken packing bag 1.10 Wrong size or poor printing for artwork/character 1.11 Bar-code wrong, missing, or damaged 1.12 Label on box missing or damaged 1.13 Strange object in the box 1.14 Unit not corresponding to model stated on external label 1.15 Superficial breaking 5 ~ 10 cm dia 2 Accessories 2.1 Missing accessory parts 2.2 Wrong Accessory parts 3 Appearance of product 3.1 Incorrect color of cabinet 3.2 Incorrect color of tilt/swivel base 3.3 Wrong logo or name plate 3.4 Poor print of logo or name plate
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Class Major Minor Minor Major Major Major Major Major Major Major Major Major Major Major Minor Major Major Major Major Major Major

3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 3.22 3.20 3.21 3.23 3.24 3.25 3.26 3.27 3.28 3.29 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 5 5.1 5.2 5.3

5.4 5.5 5.6 5.7 5.8 5.9 5.10

Label on product Wrong or missing Scratched or dirty but legible spec. label GAP between LCD and front bezel is over 1.5 mm Dot/area discolor over 1mm dia. in front or over 2mm dia. in other areas Cabinet warped, sagged or bulging 0.5% of surface length Cabinet warped, sagged or bulging noticeable but 0.5% of surface length Sharp stud or edge, which can cause damage not safe Finishing of piece parts will not arrived in good condition at the customer Step ( between real cover and bezel ) -0.3mm , < 0.5mm Step ( between real cover and bezel ) 0.5mm Wiring or fixing cord comes out of cabinet or jammed Auxiliary material used during production not removed Cabinet parts come loose during normal handling, not safe Cabinet parts come loose during normal handling, but safe Tilt/swivel too flexible/not working Tilt/swivel stiff Dirty front bezel and housing cant remove Dirty front bezel and housing removable easily Sticker or loose user control switch which will not function correctly Missing knob or switch, not safe Missing knob or switch, but safe Poor functional user controls in mechanical Unreadable printing of user controls label Rubber foot missing LED wrong material or missing Gap between bezel and button >0.4 Wrong S/N between spec. label and monitor display AC power and signal cable AC power or connector not correct or damaged, not safe AC power or connector not correct or damaged, but safe Signal cable contact pin dirty Signal cable plug dirty or surface damaged, but safe Cable crack Cable scratch ( wire not exposed ), or dirty AC-DC adapter no function Signal cable contact pin dirty Interior of the product Use Non-QVL ( Qualify vendor list )component Wrong parts, broken component, but safe Foreign material Conductive (Has potential to short circuit) Non-conductive (Moveable) Missing hardware, component or screw, stripped screw Loose hardware/screw or insufficient torque Poor wire routing, which is no concerned on EMI Cold soldering/loose connections (Electrical) Wires and mechanical structure do not meet UL/CSA or TUV Wrong parts, broken component, not safe Component burn

Major Minor Major Major Major Minor Major Major Minor Major Major Major Critical Major Major Minor Major Minor Major Critical Major Major Major Major Major Major Major Critical Major Minor Minor Major Major Minor Major Major Major Major Minor Major Major Minor Major Critical Critical Critical

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3.2.13 OPERATIONAL INSPECTION CRITERIA 1. TEST PATTERN 2. SPECIFICATIONS 3. OPERATIONAL INSPECTION CRITERIA List of test pattern KEY PATTERN A FULL WHITE

DARK

TEST ITEM H - Size , V Size .Viewing Angle Light Output Impurity, Spot check Contrast Ratio Brightness adjust Range Background, Spot check

FULL W , R , G , B

Impurity, Spot check .CIE Coordinate check

256 COLORS

Color Check

16 GREY

Gray Check

Black/White stripe pattern

Electric characteristics

- 24 -

3.2.14 PANEL INSPECTION CRITERIA

Panel

Description

AUO M270HVN02.0 PS

Model Name Bright Dot Dark Dot Single Single Bright Dot (Distance between two Bright Dots) Density Dark Dot (Distance between two Dark Dots ) Bright to Dark Dot (Distance between Bright and Dark Dot) Total Dots Bright and Dark Dot

GW2760HS 2 Dots 5 Dots

15mm

15mm

15mm

5Dots

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4. Level 1 Cosmetic / Appearance / Alignment Service

4.1. Software / Firmware Upgrade Process

4.1.1 Hardware Requirement: Step 1: Prepare PC with 2K or XP system, printer port cable x1 and D-sub cable x1 Step 2: Prepare ISP board and setup jumper as below. Pin 1 &2 of J5, J6, J7, and J8 are for Firmware Upgrading. Please Setup the Jumper as below photo shows. Short pin1 and pin2 at J5, J6, J7, J8

Jump Setting for J7&J8

Jump Setting for J5&J6

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Step 3: 1. Connect printer port cable between PC LPT1 and ISP board Then connect signal cable between ISP board (position 1) and monitor. 2. Power on the monitor.

a. Connect the Printer Cable to the Printer Connector. b. Connect the other side to the Board c. Connect the signal cable to Board between ISP board (position 1) and monitor.

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4.1.2 Software prepare Step 1: Un-zip Port95nt and install into your computer. Step 2: Un-zip MStarISPToolv V4.5.105.zip ISP Tool Step 3: Run Program MStarISPToolv V4.5.105.exe (refer to below Picture)

Step 4: Program Setting Click the button Auto, to set the ISP tool as bellow:

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Step 5: Click the button Read to open the firmware that will be ISP

Step6: Click the button Connect, one cue Device Type is xxxx will show as bellow. If not, check connects again:

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Step7: Click the button Run to continue the programming. If the ISP process is successful, it will show Pass

Step8: AC off/on, and turn on Factory Menu, and check F/W version Step7: Switch "Burnin" to off

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4.2. DDC (EDID) Upgrade Process

4.2.1 Software configuration: Step 1: Un-zip Port95nt and install into your computer. Step 2: Un-zip QEDID302.rar 4.2.2 Hardware configuration: Step 1: Prepare PC with 2K or XP system, printer port cable x1, and EDID cable x1 (as below) EDID cable PN: 5K.09C09.501

Step 2: Prepare ISP board and setup jumper as below Short pin1 and pin2 at J5, J6, J7, J8.

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Step 3: Connect printer port cable between PC LPT1 and ISP board then connect EDID cable between ISP board (position 1) and monitor. Connection:

- 32 -

4.2.3 EDID programming procedure: Attention (For writing VGA EDID only) Note1. Before running QEDID302.exe, please press on PLUS, MINUS and Power buttons at the same time to enter factory mode to turn burn in ON. a. If burn in is on, please turn burn in off first, then, turn Burn in ON b. If burn in is off, please turn burn in ON Note2. If you dont enter factory mode to turn burn in ON, VGA EDID and Serial Number writing will be failed Note3. The above steps are for burn-in VGA EDID only. For DVI and HDMI, these steps can be ignored. Step 1: Click on QEDID302 to run the program

Note: If VGA and DVI choose 128bytes, and HDMI choose 256bytes

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Step 2: Click Open File and select VGA, DVI or HDMI EDID file

If load file is successful, it shows Open EDID Table OK.

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Step 3: Click on Option and choose User ->Factory Mode to enter factory mode

Step 4: Modify Serial Number and click S/N RUN button to update EDID and serial number to EEPROM

- 35 -

Step 5: If write EDID and serial number is successful, it shows Write EEPROM OK And then,
click Read EDID button to check if successful or not.

Step 6: After updating EDID, press ClearUser to exit factory mode.

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4.3. Alignment procedure (for function adjustment)

A. Preparation: 1. Setup input timing ICL-605(800x600@60Hz), Pattern: 5-Mosaic. 2. Setup unit and keep it warm up at least 30 minutes. B. Timing adjustment: 1. Enter factory setting area (press ENTER, MENU and then press SOFTPOWER). 2. Check the settings to following values: Contrast = 50 Brightness = 100 Color temp = User Mode Picture mode = User Language = English Burn In =ON Then, turn off the monitor power. 3. Turn on power enter user area. C. Color balance adjustment: 1. Enter factory setting area (press ENTER, MENU and then press SOFTPOWER). 2. Setup input timings (800x600@60Hz), Pattern: 5-Mosaic. 3. Setup Picture mode = User then Color temp = User Mode. 4. Open Factory page then select AUTOCOLOR or White Balance item and press ENTER button to do auto color.

- 37 -

D. Color adjustment: 1. Setup input timing ICL-605, white pattern. 2. Confirm auto color adjustment had already done. 3. Measure color temperature by Minolta CA-210 (or equivalent equipment). 4. Check the color temperature Bluish, Reddish & Normal. The color temperature specification as follows: <For 300 nits> Color mode Color temperature x Y Normal 6500k 0.3130.020 0.3290.020 Min 180cd/m2 Bluish 9300k 0.2830.020 0.2970.020 Min 160 cd/m2 Reddish 5800k 0.3260.020 0.3420.020 Min 180 cd/m2 User Mode Panel default color temp. Min 200 cd/m2 sRGB 6500k (Gamma=2.20.2) 0.3130.015 0.3290.015 200 20 cd/m2 5. Setup input timing, 32 -Gray pattern. To check if there are any abnormal display problems of preset timing modes. 6. Checking if the picture is no good, reject this monitor. 7. To check the power consumption by disabling burn-in mode setting 8. To clear user data and program complete DDC data to monitor by IIC bus communication.

- 38 -

E. Wire Dressing

- Assembly note Step 2: prepare Mylar(4K.1Y401.001) on SHD

Step1 : prepare PWR_BD, IF_BD and fix on SHD

Step 3: Fix HDMI and IO by screw

Step 4: Put panel on Bezel

Step 5: Connect LVDS

Step 6: Put Shielding on the Panel and Assembly EMI solution, LVDS carefully

- 39 -

Step 7: Plug panel connectors and manage the wire by tape

Step 8: Assembly the CTRL_BD on RC

Step 9: Assembly the rear cover & bezel and fix the BKT_HINGE by screw

Step 10: Assembly the stand.

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5. Level 2 Disassembly /Assembly Circuit Board and Standard Parts Replacement

5.1. Exploded View
1 2 3 4 5 6 7 8

13

12

11

10

* This Service BOM is subject to change. Please check it on eSupport and SPO system before service parts order release

- 41 -

5.2. Disassembly /Assembly

5.2.1 Disassembly SOP Preparation before disassemble 1. Clean the room for disassemble 2. Identify the area for monitor 3. Check the position that the monitors be placed and the quantity of the monitor; prepare the area for material flow; according to the actual condition plan the disassemble layout 4. Prepare the implement, equipments, and materials as bellow: 1) Press-fixture 2) Working table 3) Screw-driver 4) Knife*1 5) Glove 6) Cleaning cloth 7) ESD protection item Picture Operation Tool Notes

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Disassembly the bezel from the monitor, notice the disassembly order : 1.Top (1) parts of bezel 2. Left (2) parts of bezel 3. Right (3) parts of bezel 4. Bottom (4) parts of bezel

- 43 -

1. Turn over the monitor; dismantle the Rear cover from the monitor. 2. Tear down control board and take out the wires.

Tear down Conductive tape

- 44 -

Remove the LAMP wire, FFC cable

- 45 -

Unlock the 5pcs screw, Take the main-SHD off the BZLthen take the panel off the BZL.

1. Take the Mylar off the BKT 2. Unlock the 7 screws

- 46 -

Disassembled the PCBA from the MainSHD. Disassembled the I/F and the Power Boardthen take out the 2 wires.

Tear down SPK from SHD

*The assembly is in the reverse order of disassembly.

- 47 -

5.3. Packing

- 48 -

5.4. Block diagram

GW2760HS is a 27W (1920x1080) resolution TFT LCD monitor. The monitor shall support VGA DVI and HDMI with HDCP inputs. Its compliant with VESA specification to offer a smart power management and power saving function. It also offers OSD menu for users to control the adjustable items and get some information about this monitor, and the best function is to offer users an easy method to set all adjustable items well just by pressing OSD auto-adjust function which can auto adjusting all controlled items. GW2760HS also offer DDC2BI function to meet VESA standard.

The GW2760HS consists of a LCD module with LED BLU (1 Light Bar), a power board, a control board, an interface board. GW2760HS has 1W speakers. The block diagram is shown as below.

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5.5. Trouble Shooting Guide

5.5.1 No Display or display is unstable on analog or digital port: 5.5.1.1 Interface Board:

- 50 -

5.5.2 BUTTON Function:

5.5.2.1 OSD Function

- 51 -

5.5.3 Power no work troubleshooting

No Backlight

+18V +23V ok?

No

Check D702 D701/D702 OK? Yes

No

Replace D702 D701/D702

Yes

+5V ok?

No

Check D701 D705 OK? Yes

No

D701 Replace D705

Yes

Check I/F BD

No

Check CN701 pin2 (BL-ON) is Hi?

Check F601, Q601, R615 OK?

No

Replace F601, Q601, R615.

Yes

Yes

No

Check CN701 pin1 (BRT-ADJ) exist?

Reaplce IC601

Yes

Replace IC801 IC851

No

Check IC801 IC851 OK?

Yes

Replace Q821, Replace Q801,D802 D821

No

Check Q801, Check Q801,D802 Q821,D821 D802 OK? OK?

Yes

Check Panel

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5.6. Circuit Operation Theory

A-1) Interface board diagram:

(a) Circuit operation theory: A basic operation theory for this interface board is to convert analog signals of Red, Green and Blue to digital signals of Red, Green and Blue. The scaling IC has internal A/D converter, internal OSD, built in LVDS transmitter and auto-detect input timing functions. A/D converter is convert analog signal to digital data. OSD is offering adjustable functions to end-user. Detect timing is for detect change mode. LVDS transmitter is used to compress the digital RGB data, the Hsync, Vsync and pixel clock generated by Scaling then output to LCD module. MCU stores source code and offers H/W DDC2Bi function & controls system processing. EEPROM is stored DDC data, OSD common data and user mode data. (b) IC introduction: 1.) DDC (Display Data Channel) function: We use DDC IC to support DDC2Bi function. DDC data is store in 24C02 (EEPROM). Those data related to LCD monitor specification. PC can read them by SDA and SCL serial communication for IC communication for DDC2Bi. 2.) Scalar IC: It is a total solution graphics processing IC for LCD monitors. It is configured with an integrated triple-ADC/PLL, an integrated receiver, a display processing engine, an integrated micro-controller and output display interface that can support LVDS panel interface format. And it also integrates power management control capability for greenmode requirements and spread-spectrum support for EMI management.
- 53 -

3.) EEPROM: We use 24C16 to store all the adjustable data, user settings and use 24C02 to store D-SUB and DVI EDID data. 4.) Flash ROM: We use 2M bit flash to store the FW hex. A-2) Control board introduction: There are 6 keys for user's control which includes Power, Menu, Right/Up, Left/Down, Auto, and Input Source. The following descriptions are the introduction of these keys. (1) Power key: to turn/off power of monitor (2) Menu key: to enter sub-menus or select items. (3) Up/Right key: to select previous and to increase adjustment and Audio submenu hotkey (4) Down/Left key: to select next and to decrease adjustment and Display mode submenu hotkey (5) Auto key: to perform auto adjustment (6) LED: It indicates the DPMS status of this LCD monitor; green light means DPMS on (Normal operating condition). Amber light means DPMS off (Power Saving). A-3) Power board diagram:

EMI Filter

Rectifier and filter

Isolation power transformer

Rectifier and filter

DC to DC circuit

PWM contrller + Switching element

+5V regulator output

Feedback Isolation

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Appendix 1 Screw List / Torque

Standard screw torque spec for QCS (A)
ITEM P/N DESCRIPTION MOUNTING MATERIAL Metal D-SUB Connector Metal Metal to metal Plastic to metal Metal TORQUE (KGF-CM) 3.50.5 Side mount: 30.6 Other: 40.6 None tread: 8~10 Have tread: 6~8 HOLE SIZE (MM) Screw Head

8F.205B4.019 SCRW MACH HEX #4-40*0.3" N SCRW MACH FLATM3*0.5P*6L ZN

3.80.03 #4-40

8F.5A224.6R0

M3*0.5

#2

8F.EA324.6R0 SCRW TAP FH M3*6L ZN

2.680.03 #2

8F.5A356.8R0

6K.L8810.001

8F.00273.6R0

8F.VZ524.6R0

8F.AG224.6R0

8F.00518.100

10

8F.00003.143

11

8F.VG234.6R0

Metal Metal to metal 9.01.0 Plastic to metal ASSY SCREW M4*8L FP726A Metal NLK ISU Metal to metal 9.01.0 (8F.5A456.8R0+4B.L7212.001) Plastic to metal None tread: Metal 8~10 SCRW TAP PH F/10WSH M3*6L Metal to metal Have tread: C-ZN Plastic to metal 6~8 PCB to metal Aluminum: 4~5 None tread: 8~10 SCRW TAP FLAT+EXT M3*6L C- Metal Have tread: ZN Metal to metal 6~8 Aluminum: 4~5 None tread: 8~10 SCRW TAP PH W/FL M3*6L W- Metal Have tread: ZN Metal to metal 6~8 Aluminum: 4~5 None tread: Metal 8~10 SCRW TAP W/FL Metal to metal Have tread: M3*10L(S3.8)ZN Plastic to metal 6~8 SPK to metal Aluminum: 4~5 Aluminum SCRW TAP PAN #4-40*3/8 3.30.3 (Heatsink) None tread: 8~10 SCRW TAP PH W/F M3*6 TP-S Aluminum Have tread: ZN (Heatsink) 6~8 Aluminum: 4~5 SCRW MACH FH M4*8L B-ZN NYL - 55 -

M4*0.7

#2

M4*0.7

#2

2.680.03 #2

2.680.03 #2

2.680.03 #2

2.680.03 #2

2.600.03 #2

2.680.03 #2

12

8F.VZ526.6R0

SCRW TAP FLAT+EXT M4*6L ZN-W

Metal Metal to metal Metal Metal to metal Plastic to metal PCB to metal

101.0 None tread: 8~10 Have tread: 6~8 Aluminum: 4~5 9.01.0

M4*0.7

#2

13

8F.HA334.8R0

SCRW TAP-S FPH M3*8(5/1.2) BZN

2.680.03 #2

14

8F.5A456.8R0

15 16 17

8F.WA324.6R0 8F.XA324.5R0 8F.1A526.5R0

18

8F.1B524.3R0

19 20 21

8F.5A524.4R0 8F.00573.5R0 8F.5A456.7R0

22

8F.XA326.150

23

8F.00608.6R0

24

8F.XA313.8R0

25 26 27

8F.WA314.8R0 8F.XA224.6R0 8F.XA314.8R0

28

8F.00607.8R0

29

8F.5A322.2R4

Metal SCRW MACH FLAT M4*8L C-ZN Metal to metal NYLO Plastic to metal Metal SCRW TAP CAP M3*1.34P*6L BMetal to metal NI Plastic to metal Metal SCRW TAP M3*5L B-ZB Metal to Plastic Metal SCRW MACH PAN M4*5L NI Metal to metal Plastic to metal Metal SCRW MACH PAN W/SPG Metal to metal M3*3L NI Plastic to metal Metal SCRW MACH FLAT M3*4L NI Metal to metal (W2407 lift) Plastic to metal Metal SCRW TAP FPHM3*5 B-ZN Metal to Plastic Metal SCRW MACH FLAT M4*7L B-ZN Metal to Metal NYL Plastic to Metal Metal SCRW TAP FLAT M4*15L B-ZN Metal to metal Plastic to metal Plastic SCRW TAP-P PH W/FL M3*6L B- Metal to plastic ZN Plastic to plastic SPK to plastic Plastic SCRW TAP FLAT/PT M2.5*8L B- Metal to plastic ZN Plastic to plastic PCB to plastic Plastic SCRW TAP CAP M3*1.34P*8L BMetal to plastic ZN Plastic to plastic SCRW TAP FH M3*6L ZN Plastic Plastic SCRW TAP FLAT M3*1.34P*8L BMetal to plastic ZN Plastic to plastic Plastic SCRW TAP-P FPH M3*8(5/1.2) Metal to plastic BZN Plastic to plastic Plastic SCRW MACH FLAT-P M2*2.4L B- Metal to plastic ZN Plastic to plastic PCB to plastic - 56 -

M4*0.7

#2

5.01.0 6~8 8~10

2.350.05 #2 2.85~2.95 M4*0.7P #2 #2

6~8

M3*0.5P

#2

6~8 6~8 8~10

M3*0.5P M3*0.5P M4*0.7P

#2 #1 #2

8~10

M4*0.7P

#2

5.01.0

2.350.05 #2

4.00.5

2.00.05 #1

5.01.0 4.50.5 3.50.5

2.350.05 #2 2.350.05 #2 2.350.05 #2

5.01.0

2.350.05 #2

2.00.5

1.750.05 #1

30 31 32

Plastic Metal to plastic 8F.00551.3R0 SCRW M FPH M2*3L (6/1.4) NI 2.00.5 Plastic to plastic PCB to plastic 8F.MA324.4R0 SCRW TAP FPH M3*4L B-ZN Plastic 3.50.5 8F.00621.6R0 SCRW TAP FPH M3*6(4.6/0.8)NI Plastic 4.50.5

1.750.05 #1 2.350.05 #2 2.350.05 #2

SPECIAL SCREW TORQUE SPEC for QCS. (B) ITEM P/N DESCRIPTION MOUNTING MATERIAL TORQUE (KGF-CM) Metal None tread: 8~10 Have tread: 6~8 Plastic 5.01.0 HOLE SIZE (MM) Screw Head

Metal or Plastic Metal to metal 8F.00619.100 SCRW TAP-B FPH M3*10L B-ZN Plastic to metal Metal to plastic Plastic to plastic SCRW MACH FH M4*10L B-ZN NYL

Metal 2.680.03 #2 Plastic 2.350.05

Metal Metal to metal 9.01.0 Plastic to metal Plastic 8F.XA326.100 SCRW TAP FLAT M4*10L B-ZN Metal to plastic 7.50.5 Plastic to plastic Metal SCRW MACH FLAT M4*10L C-ZN 8F.5A456.100 Metal to metal 8~10 NYL Plastic to metal 8F.5A356.100 D-SUB Connector SCREW TORQUE SPEC.

M4*0.7

#2

3.40.05 #2

3.40.05 #2

*SCREW QTY & POSITION REFERRED TO Q328. *NOTES: 1.(A)STANDARD SCREW TORQUE SPEC for QCS. 2.(B)SPECIAL SCREW TORQUE SPEC for QCS.

SCREW D-SUB

SCREW TORQUE: 1.20.3(KG-CM)

- 57 -

Appendix 2-Physical Dimension Front View and Side view

Fig. 1 Physical Dimension Front View and Side view

- 58 -

Fig. 2 Appearance Description

- 59 -