Server ReadMe P012

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BMC Remedy Action Request SystemServer

Version 7.0.01 Patch 012 December 09, 2010 Corrects various known issues in the BMC Remedy Action Request System server
BMC Software is alerting users of version 7.0.01 of the BMC Remedy Action Request System (AR System) server product to the availability of a patch that provides fixes for various known issues. If you have any questions about the patch, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.
Current patch information

Product updates in patch 012
The following configuration options were added in patch 012.
Use-FTS-In-Workflow
To help resolve SW00339879, the Use-FTS-In-Workflow configuration option was added, which allows you to alter default behavior when using FTS for workflow searches. Setting this option to false (F) in the configuration file causes the AR System server to use the database search function for workflow searches.
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Resolved issues
Table 2: Issues resolved in AR System server 7.0.01 patch 012
Issue number Summary
SW00283442 SW00328778 SW00331158 SW00333344 SW00333705 SW00336430
On Linux, ARERR 9388 occurred when trying to access forms through BMC Remedy Mid Tier if encryption was set to required. Fixed time escalations could be skipped if object definition changes caused a new cache to be created prior to the escalation being fired. When performing a search by using a custom qualification, non-administrator users encountered ARERR 553. If the filter processing returned a warning, audit did not take place. ARERR 301 occurred while writing to the SQL, Filter, or API log files because the file sizes were limited to 1 GB instead of the expected 2 GB. The AR System server failed to respond as expected when running a web service based on a date field that was not in the YYYY-MM-DD format. Memory leak occurred in the AR System server during the execution of ARTerminate API call. In the Spanish AR System server, the full text search operations failed because the search engine used the misspelled language (SPANNISH, instead of SPANISH) from the TABLE_LANGUAGE. If FTS licenses existed on the AR System server, the server always used FTS in workflow searches instead of using the database search function.
SW00337341
SW00339879
SW00340013 SW00340848
Note: See on page 1. Pending full text indexing tasks from a server could get modified incorrectly by another server in a server group. The AR System server did not attempt to reconnect to the database after it encountered the ORA-01254 error from an Oracle RAC setup. (The Recovery Manager was processing a backup operation.) The AR System server failed to respond when a filter used converted values in a Set Field action. Even though the <documentType> was set to Partial, the Web Service accepted the whole document and updated the record. If you used the Localized-Server: T option and custom error messages in the AR System Messages Catalog form when the message length was more than 255 characters, the AR System server stopped responding.
SW00341732
SW00350966 SW00352215
SW00356489
BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012
Known Issues
Table 1: Known issues
The following specification was not included in the Form and Application Objects Guide under the Reserved field ranges section in the Appendix B, Reserved Fields. ID Range: 1000000-1999999 Type of fields that use the field IDs: Global fields Customers should use 1000000 1699999 SW00247454 BMC applications use 1700000 - 1999999 If the following filters are disabled on Unicode Server installation, you have to enable them manually. Business Time Segment-ChkSchedDates_001 None Business Time Segment-ChkSchedDates_004 When you delete a form in Sybase database, the associated filters are not deleted. Therefore, you might see the following error while re-importing the forms. Values for this entry violate a unique index defined on this form. Workaround: Execute the following command on Sybase database before importing the forms. sp_dboption <database-name>, "ddl in tran", true
SW00293900
Fixes for web services

Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or later, or must all remain at release 7.0.01 patch 003 or earlier: AR System server BMC Remedy Mid Tier BMC Remedy Administrator
If you do not use web services, these components do not require a simultaneous upgrade. See the compatibility matrix at http://www.bmc.com/support for the latest, most complete information about compatibility between BMC Remedy products and versions.
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Installation procedures
BMC recommends that you use the appropriate AR System installer to apply the patch. If you use the file replacement method to apply the patch, then in the SHARE:Application_Properties form: Version string will not be updated with the patch ID for the AR System server Patch strings will not be created or updated for Approval Server and Assignment Engine
Manually updating the version string in the SHARE:Application_Properties form might introduce problems or have an adverse effect when installing BMC Remedy ITSM applications.
To upgrade by using the patch installer

1. Back up your data.
2. Use the installer executable files as follows: On Windows, double-click server.exe and select the UPGRADE option when prompted. On UNIX, prompted. 3. Follow the AR System server installation instructions in the BMC Remedy Action Request System 7.0: Installing guide. uncompress aix.tar.gz, hpux.tar.gz, linux.tar.gz, or solaris.tar.gz, run the installer, and select the UPGRADE option when
To upgrade by using the file replacement method

4. Stop the AR System server. On Windows, use the Services window from the Control Panel. On UNIX, use the arsystem stop command.
5. Create a backup copy of the files in your existing installation folders, including arserver.exe (Windows) or arserverd (UNIX), in case you need to restore them later. For the complete list of patched files, see the For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe. section. 6. Replace the existing binaries under ARSystemServerInstallDir with the files from patchDownloadDir/server/.
7.
Rename the AR System server binary as follows: On Windows, rename using the ren command . (MS SQL) ren srvmssql.exe arserver.exe (Oracle) ren srvoracl.exe arserver.exe (IBM DB2) ren srvdb2.exe arserver.exe
On UNIX, rename using the mv command. (Oracle) mv arservora arserverd (Sybase) mv arservsyb arserverd (IBM Informix) mv arservinf arserverd (DB2) mv arservdb2 arserverd
8.
Copy the other patched files to the locations of the original files. To apply the AR System server patch manually, you must copy all the files listed in the For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe. section for the following reasons: Because patches are cumulative, this patch includes binaries and libraries from previous patches that were not modified for this patch. The AR System server executable might depend on other binaries listed in the For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe. section.
9. Perform the following operations on the copied files. On Windows, as appropriate, rename the arftreaddb2.dll or arftreadmssql.dll or arftreadoracl.dll file to arftread.dll. On UNIX onlyMake sure that the following files have execute permissions:
armonitor arplugin arreload arserverd arsvcdsp
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If some of these files do not have execute permissions, use the chmod command to add the permissions. 10. Start the AR System server. On Windows, use the Services window from the Control Panel. On UNIX, use the arsystem start command.
Patched files
The AR System server files are located in the patchDownloadDir/server/ directory. Table 3 lists all the directories and files within that location. You can use this information to upgrade to patch 012 by using the file replacement method.
patchDownloadDir = ftp://epddownload.bmc.com/smbu_patches// ars/7.0.1/patch012/ Table 3: Files patched for AR System server 7.0.01 patch 012
Patch directory including patched files Windows Destination directory
./winnt/bin/srvdb2.exe or ./winnt/bin/srvmssql.exe or ./winnt/bin/srvoracl.exe ./winnt/lib/arapi70.jar ./winnt/lib/arapi70.dll
ARSystemServerInstallDir\arserver.exe For more information, see the Installation procedures section for patch 012 (step 4 under To upgrade by using the file replacement methodTo upgrade by using the file replacement methodTo upgrade by using the file replacement method).
ARSystemServerInstallDir\ARServer\Api\doc\ ARSystemServerInstallDir\ and ARSystemServerInstallDir\ARServer\Api\lib\
UNIX (IBM AIX, HP-UX, Linux, Oracle Solaris)
./unixPlatform/db2_db/arservdb21 or ./unixPlatform/inf_db/arservinf or ./unixPlatform/ora_db/arservora or ./unixPlatform/syb_db/arservsyb

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ARSystemServerInstallDir/bin/arserverd For more information, see the Installation procedures section for patch 012(step 4 under To upgrade by using the file replacement method).
unixPlatform directories are aix, hpux, linux, and solaris
Patch directory including patched files
Destination directory
./unixPlatform/doc/arapi70.jar
ARSystemServerInstallDir/api/doc/
Previous patch information

Patch 011 Release Date: July 31, 2009 Resolved issues
SW00294973
The AR System server generated sub-optimal SQL for Join forms with attachments, which adversely affected the performance of such queries. If you opened the BMC Atrium Integration Engine (AIE) console in BMC Remedy User 7.0.01 or 7.1.00 and clicked any link that pointed to a version 7.5.00 AR System server, then BMC Remedy User hanged with a server timeout RPC error. BMC Remedy Email Engine (Email Engine) instances in server groups could not process messages. In a server group, an Email Engine instance without a valid ranking value runs in the suspended mode. The AR System server failed to manage an XML response from a third party publisherif a web server sent back an HTTP status 202 error, then the web service threw ARERR 9130. During application installations, data imports using RIK took excessively long to run on UNIX systems if the system was configured to allow a very large number (0x7FFFFFFF) of open file descriptors. When a Type Set operation modified a complex web service and the input XML did not contain all the children in the database, the following error was returned: Filter does not exist on server (ARERR 323) Contents of diary fields were not being displayed correctly. The Full Text Search (FTS) engine returned the Search too general error for all wildcard searches. Querying a form using FTS indexed fields could lead to duplicate entries in the results list.
SW00309518
SW00310914
SW00311358
SW00314536
SW00317183
SW00317417 SW00318122
SW00318841
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Issue number
Summary
SW00319388
The AR System server did not attempt to reconnect to the Oracle database after the ORA-12523 error occurred. Workflow queries involving FTS indexed fields returned ARERR 674 or did not return to the client before the timeout expired if they involved many fields and qualified many records. Modifying a web service on 7.5 sometimes caused the AR System server to crash in the XML layer. BMC Portal crashed; the hs_err_pid logs indicate a crash in arapi.dll. arserverd crashed while attempting to communicate with the plug-in server through PluginServerCallWithRetry. BMC Remedy User threw ARERR 302 while opening a record when another non-admin user was logged in through BMC Remedy Alert.
SW00320189
SW00324618
SW00328003
SW00328189
SW00328404
Fixes for web services

Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or higher, or must all remain at release 7.0.01 patch 003 or below: AR System server BMC Remedy Mid Tier BMC Remedy Administrator
If you do not use web services, these components do not require a simultaneous upgrade. See the compatibility matrix at http://www.bmc.com/support for the latest, most complete information about compatibility between BMC Remedy products and versions.
For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe.
Patched files
The AR System server files are located in the patchDownloadDir/server/ directory. Table 3 lists all the directories and files within that location. You can use this information to upgrade to patch 011 by using the file replacement method.
patchDownloadDir = ftp://epddownload.bmc.com/smbu_patches// ars/7.0.1/patch011/
Note: This URL is provided for reference. The correct way to reach this location is to log in to the Customer Support website (http://www.bmc.com/support) and follow the instructions in the Downloading and installing the patch section of the BMC Remedy Action Request System 7.0.01 Patch 011 Technical Bulletin.
Table 3: Files patched for AR System server 7.0.01 patch 011
Patch directory including patched files Windows Destination directory
./winnt/bin/srvdb2.exe or ./winnt/bin/srvmssql.exe or ./winnt/bin/srvoracl.exe ./winnt/bin/arplugin.exe ./winnt/bin/driver.exe ./winnt/lib/ardoc70.jar ./winnt/lib/arrpc70.dll
ARSystemServerInstallDir\arserver.exe For more information, see the Installation procedures section for patch 011 (step 4 under Error: Reference source not found).
ARSystemServerInstallDir\ ARSystemServerInstallDir\ ARSystemServerInstallDir\ARServer\Api\doc\ ARSystemServerInstallDir\ and ARSystemServerInstallDir\ARServer\Api\lib\
./winnt/lib/reportplugin.dll
UNIX (IBM AIX, HP-UX, Linux, Oracle Solaris)
ARSystemServerInstallDir\
./unixPlatform/db2_db/arservdb22 or ./unixPlatform/inf_db/arservinf or ./unixPlatform/ora_db/arservora or ./unixPlatform/syb_db/arservsyb ./unixPlatform/bin/arplugin.* ./unixPlatform/bin/reportplugin.*
ARSystemServerInstallDir/bin/arserverd For more information, see the Installation procedures section for patch 011(step 4 under Error: Reference source not found).
ARSystemServerInstallDir/bin/ ARSystemServerInstallDir/bin/
unixPlatform directories are aix, hpux, linux, and solaris

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Patch directory including patched files
Destination directory
./linux/bin/libarrpc.so Note: This file has been updated for Linux only. ./unixPlatform/doc/ardoc70.jar ./unixPlatform/samples/driver
ARSystemServerInstallDir/bin/
ARSystemServerInstallDir/api/doc/ ARSystemServerInstallDir/samples/
Previous patch information

Patch 010 Release Date: January 19, 2009
Resolved issues
SW00289154 SW00293082
The AR System server crashed on Linux with DB2 while processing GMAL. When performing a search, if a qualifier had fields with Row Level Security (RLS) and Request ID with RLS, the qualifier RLS was dropped. When performing a search, if a qualifier had fields with RLS, all dynamic groups were added to the qualifier RLS. When performing a search, if a qualifier had fields with RLS, all dynamic groups were ORed in the qualifier RLS. The plug-in server crashed intermittently during shutdown. The timestamp stored in a date field differed by one hour when submitting (OpCreate) a specific timestamp value to a published AR System web service. After administrative changes were made, the AR System server crashed while freeing the server cache (specific to DB2, when decimal fields were used in View forms). armonitor did not restart all processes when several processes stopped working simultaneously. A def file that contained a character was corrupted when exporting from an en_US AR System server by using a Unicode client.
SW00293089
SW00293098
SW00293751 SW00294686
SW00295845
SW00299599
SW00300559
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Issue number
Summary
SW00300771
The PERFORM-ACTION-ADD-ATTACHMENT Run Process action did not save the changes to the form when the filter name was appended with !. The AR System server did not attempt to reconnect to remote Microsoft SQL Server databases (subject to the Db-Connection-Retries configuration settings) if the database became unavailable. ARERR 306 occurred for character fields with $MENU$ attributes. This stopped temporarily appearing after restarting the AR System server. Some published web services caused a memory leak in BMC Remedy Mid Tier (mid tier). A Unicode server took almost 10 times longer than a non-Unicode server to return the data for a web service. If the Take No Action or Modify First Matching Request option was chosen for the If Any Requests Match criteria, and the results contained more than one matching record, the filter Push Field action generated ARWARN [66]. An AR System server with localized messages crashed when exporting a form and its objects if an associated active link did not exist in the database. Viewing a flashboard that passed a customqual parameter containing a date/time field caused the web application server (Tomcat) running The mid tier to crash. Web services on CMDB 2.0.1 threw a null pointer exception intermittently. The AR System server crashed when exporting an active link with multiple Open Window and Sort option. A localized AR System server crashed when a user logged in through a Mid tier client while the AR System User Preferences Logging was set to SQL.
SW00302176
SW00302381
SW00302517
SW00303194
SW00303767
SW00303988
SW00304938
SW00305479 SW00307483
SW00308821
Fixes for reports

If you upgrade to release 7.0.01 patch 010 manually (see the Installing the patch by replacing files on Windows or UNIX section, under Installation procedures), the fixes for defects SW00293082, SW00293089, and SW00293098 will be included, which require you to update the ReportSelection form. To do so import the reportforms.def file included in this patch. Note: Without updating the ReportSelection form, non-administrator users will not able to see reports.
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Patched files
Windows UNIX
arapi70.jar arserverd libar.* libarjni70.* arapi70.jar arjni70.dll arserver.exe arapi.dll
Patch 009 Release Date: August 22, 2008

Resolved issues
SW00271509 SW00285982
Performance issues occurred in the Full Text Search. Full text indexing recovery of complete field indexing created duplicate records in the index. arreload failed when the AR System server had encryption enabled. The AR System server crashed during full text indexing, when indexing text fields that had been shortened in size after longer data already existed in the field. ITSM reports displayed fewer Japanese characters than what the corresponding fields actually contained.
SW00290002 SW00290727
SW00291097
12
Issue number
Summary
SW00294205
A DB2 based AR System server leaked memory when loading currency fields that had no defined functional currency values. The arserver crashed if computed group logging was enabled when importing a user with the long computed group list. Repeated ARXMLCE and ARXMLSE calls with accented characters () caused JVM to crash. Memory leaks occurred on the API side.
SW00295334
SW00296619
SW00300904
Patched files
Windows UNIX
arftread.* arreload arserverd libar.* arftread.dll arodbc70.dll arreload.exe arserver.exe arapi70.dll
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Patch 008 Release Date: July 2, 2008

Resolved issues
SW00278972
Problem with the Dynamic groups: search failed when the user who performed the search was an assignee. The AR System server could crash or return ARERR 49 during retrieval of exported definitions or support files. The AR System server crashed due to WSDLs that were RPC/Encoded and did not have a schema. BMC Remedy DSO did not delete the duplicate transactions in the pending queue. BMC Remedy DSO Pool did not clear all the records in the queue if an error occurred. An issue occurred with Application-Bus-Time-Subtract. The PERFORM-ACTION-ADD-ATTACHMENT filter missed out the attachment on the second run. ARERR 101 occurred while searching for Request ID in a join form. When a record submitted through a web services call on a parent form that had children triggered a filter on the parent form that consumed a web service defined on a similar parent-child form, an error ARERROR 302: Entry Not Found in Database occurred. Repeated ARXMLCE and ARXMLSE calls with accented characters () caused JVM to crash.
SW00287932
SW00288690
SW00289635
SW00289636
SW00292197 SW00293290
SW00293344 SW00293793
SW00295463
Notes
See the version 7.0.01 patch 008 ReadMe for important notes.
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Patched files
Windows UNIX
arserverd libar.* arodbc70.dll arserver.exe arxmlutil70.dll serverds.exe WebService.dll websvc70.jar arapi70.dll
Patch 007 Release Date: April 23, 2008

Resolved issues
SW00258472
It was not possible to use Chinese characters as qualifications on the Reports console. The ARServerd process on the AIX operating system had a maximum memory growth potential of 1.84GB. Web Service Plug-in did not initialize with server code set, which caused transcoding error. The AREA plug-in did not behave as expected when the authentication chaining was set to default. Performance hit due to too many database transactions. The Custom mapping for the DSO Currency field did not work.
SW00271159
SW00272353
SW00274334
SW00274811 SW00275509
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Issue number
Summary
SW00278972
Problem with the Dynamic groups: search failed when the user who performed the search was an assignee. When importing a join form the definition for the field permissions were incorrectly cached into the server's memory when they didn't match the corresponding base form field. The AR System server crashed when searching a multi-level outer join form. The FTS search returned a syntax error when searching for a word with an apostrophe. Microsoft Access queries with date/time fields were not supported by the BMC Remedy AR System ODBC 7.0.01 driver. The AR System server did not attempt to reconnect to Oracle when the ORA12545 error occurred. The AR System server 7.0.01 crashed on startup after installing SLM 7.03. When the size of an attachment was 0 bytes, the API returned the error: ARERR 91: Server can't decode arguments. The GetListEntryWthFields API call threw the error ARERR154 (Malloc in client library failed) for join forms. (AIX only) In case of the Attachment field, errors occurred when users tried to add an attachment with a space ( ) as the first letter of the attachment name. Upgrade from 5.12 to 7.01 patch 005 failed with the database error: The size (75538564) given to the column archiveFromForm exceeds the maximum allowed for any data type (8000). (SQL Server 131). The AR System server did not return the SQL deadlock Error 566 back to the client during CMDB Bulk transaction. Special process command Application-Format-Val-SFields made the AR System server crash when workflow had assignments longer than 1000 characters. Using RDP against such workflow crashed the AR System server, too. arserverd crashed when an active link had a $NULL value when connecting to the AR System server and loading objects into RDP. Direct SQL from BMC Remedy User 7.0.01 to the AR System server 6.3 failed. When the SQL query was executed on the remote server, the log file displayed a garbage value along with the SQL command.
SW00279010
SW00279407 SW00280212
SW00280425
SW00281333
SW00281364 SW00281839
SW00282025
SW00282351
SW00282862
SW00283040
SW00284381
SW00284574
SW00284767
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Issue number
Summary
SW00284929
The AR System server allocated more memory than necessary when retrieving entries from a form through the Set Fields and Push Fields workflow to accommodate the Multiple/Any Requests Match criteria (when the Set Fields and Push Fields If qualification did not narrow down the result set). Loading of certain WSDLs that contained multiple schemas returned an error: URI not found ns1.xsd. In a server group environment, all API programs running on the same machine as the AR System server were unable to connect to the local instance of the server, even though this was specified by Server-Connect-Name. When exporting active links, memory leaks occurred in the AR System server, if an active link found in the database was not in the cache. Enabling and disabling audit for CMDB classes caused ARCMDB SIGABRT 6. The AR System server crashed on Linux when the log file (server side logs, arerror.log, logs created with Log-To-File-Action) size exceeded 2GB. Reloading join views with attachment fields failed. Note: The reload failure was corrected and the reload logic was changed to log the error and continue instead of terminating the AR System server.
SW00285235
SW00286175
SW00286644
SW00286760
SW00287501
SW00288480
SW00288779
The AREA plug-in did not behave as expected when the authentication chaining was set to default.
Notes
Patched files
Windows
arapi70.dll arftread.dll arodbc70.dll
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UNIX
arplug-in.exe arserver.exe arsvcdsp.exe FlashboardObject.dll serverds.exe WebService.dll websvc70.jar
arftread.* arplug-in arservdsd arserverd arsvcdsp FlashboardObject.* libar.* libwebservice.* websvc70.jar

Resolved issues
SW00254914
The ARODBC driver did not return any data when ADO was used in VB Scripts to fetch data.
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Issue number
Summary
SW00273289
The AR System server deregistered BMC Remedy Alert clients when network problems that occurred but were not specific to the connection attempt with the client. Could not build SLM service targets after upgrading the AR System server to patch 004. A license was not released in The mid tier if Prefetch was enabled. Localized menus were not loaded and used as expected for pattern matching during field validation. When the AR System server was on Linux, Greek characters were not saved properly when creating a new record through webservices. When a form had audit enabled log style and contained a character field with a default value such as $ APPLICATION $, the AR System server crashed, if the user did not supply a value and the form was not part of an application. ARPlug-in crashed when using webservices with basic authentication. Database views were created with an equality join instead of left outer join to the B table. Multibyte characters (Korean characters in this defect) were truncated in BMC Remedy ITSM reports. If startTime was after the available schedule, addition or subtraction of 1 day gave incorrect results.
SW00275042
SW00276061 SW00276404
SW00276498
SW00276558
SW00278974 SW00279794
SW00279842
SW00280138
Notes
Patched files
Windows
arapi70.dll arftread.dll ariapi70.dll
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UNIX
arjni70.dll arodbc70.dll arserver.exe arutil70.dll WebService.dll
arftread.* arserverd libar.* libari70.* libarjni70.* libwebservice.*
Patch 005 Release Date: October 26, 2007

Resolved issues
SW00261406
The date/time value of the first entry in the Diary field showed current the date/time instead of the actual date. Performance issues occurred on running Crystal Reports due to excessive number of ARGetListVUI and ARGetVUI API calls. A Reserved Assigned Group (112) field could not translate group names if the value was set by an SQL command. Entering data into forms without NextId blocks enabled and with a heavy load occasionally caused duplicate entry ID errors. Server did not use NextId blocks on a newly imported schema until the server was restarted.
SW00265947
SW00268539
SW00270362
SW00270366
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Issue number
Summary
SW00270892
arserver crashed when an old notification client tried to register with the server. BMC Remedy User crashed because of ARODBC when BMC Remedy Incident Management reports were displayed. The AR System server hung or crashed when a user logged in using a browser from multiple machines. When a max log file size was set, the <END OF LOG FILE> tag appeared twice on every line in the plug-in log file. Dynamic SQL Menu generated the error message ARERR 552 (SQL error) when using Mid tier 7.1 to connect to the AR System 7.0.01 server. The AR System server crashed on Informix when searching a multilayered join that had an outer join and a null inner subjoin. The transcoding error occurred because the server code set was not used during the initialization of the webservice plug-in. The AR System server crashed during shutdown when it tried to dereference a NULL pointer. The AR System server occasionally crashed during shutdown when flushing the I/O stream buffers. Error ARERR 611 occurred during the creation of Computed Groups. The ReportCreator plug-in used Server-Name instead of ServerConnect-Name to connect to the local server for loopback API calls. The Server/Thread crashed when creating a new CTM:People record and assigning Support groups when server events were on for User/Group changes. The elementFormDefault and attributeFormDefault values were not honored for imported schemas. In server groups, CMDB server extension library could fail to initialize properly on a server that had Admin operations disabled. The AR System server used Server-Name instead of ServerConnect-Name to connect to the local plug-in server to access plug-ins. The floating application license in-use count was not being maintained correctly. An unexpected floating application license refusal occurred in server groups. Note: This was fixed in patch 004 for defect SW00274303, but was not included in the ReadMe file.
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SW00271269
SW00271414
SW00271539
SW00271814
SW00272308
SW00272353
SW00272450
SW00272454
SW00272722 SW00273064
SW00273115
SW00273254
SW00273305
SW00274021
SW00274194
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Issue number
Summary
SW00274632 and SW00275694 SW00274661
Mid Tier did not release user licenses upon logout if the Prefetch option was enabled.
The AR System server crashed if encryption was employed when using an AREA plug-in alias, to use a plug-in on another machine, to authenticate users. Application-Generate-GUID returned values that contained a pound (#) sign, which is not URL-safe. Once an AR System server instance was upgraded to patch 004, the SLM service targets could not be built. BMC Remedy DSO server stopped processing records in a heavy load environment. (UNIX only) Could not run a report on an outer-join form with undefined inner-joins. Upon upgrading to BMC Remedy User 7.0.01 patch 003, the Set Field active links, which use Direct SQL, failed to run with the AR System server 6.3. The AR System server driver program did not provide a way to easily set an image into the display properties of a field or form.
SW00274697
SW00275232
SW00275329
SW00275491 SW00275796
SW00276901
Notes
Patched files
Windows
arapi70.dll ardbcldap.dll arjni70.dll arodbc70.dll arplug-in.exe
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UNIX
arserver.exe arxmlutil70.dll reportplug-in.dll WebService.dll websvc70.jar
ardbcldap.* arplug-in arservdsd arserverd libar.* libarjni70.* libarxmlutil.* libwebservice.* reportplug-in.* websvc70.jar
Patch 004 Release Date: August 21, 2007

Resolved issues
SW00253968 SW00259106
Target server restart hung the source BMC Remedy DSO server. Two configuration entries in the ar.cfg file for the ARDBC LDAP plug-in were misspelled. Note: The spelling was corrected for the settings ARDBC-LDAPConnect-Timeout and ARDBC-LDAP-Base-Dn.
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Issue number
Summary
SW00262512
The AR System server crashed when Next-ID-Commit: F was set and tried to insert a duplicate nextId. When encryption was enabled, the JVM crashed on the Mid tier side. The Business Time Segment enabled users to set an end time in the next day for recurring times. The AR System server crashed during FTS indexing caused by memory corruption from an uninitialized variable. An error occurred when an active link name contained a single quotation mark. A create class error occurred when CMDB 2.0.1 was used with BMC Remedy AR System 7.0.01 patch 003. The AR System server FULL AUTO table workflow that pushes table column SEL > CHAR showed a numeric value instead of character value. Multilayered joins that have an outer join with null inner subjoins were incorrectly handled. All entries returned in the results list are now displayed properly in the data pane. Entries in the Distributed Pending form were not processed when a DSO action was called in a filter guide. User logging within a server group now indicates when no free floating licenses exist because of the usage across the entire group. BMC Remedy Administrator displayed junk characters when showing application license usage. Oracle database errors were ignored by BMC Remedy Administrator when a record was modified in the Escalation table. The AR System server did not detect Oracle database error ORA-12537. It now attempts to reconnect to the Oracle database when error ORA-12537 occurs. After upgrading to AR System 7.0.01 from AR System 6.3, if a form contained a Status History field for which all the enum values of the Status field (field ID 7) were not previously used, an error occurred when the user attempted to save a record that included one of the previously unused enum values. Internationalization: Character set encoding was incorrect in the ARSYSTEM and AR_INSTALL UNIX AR System server scripts. During an import, auditing did not work.
SW00262736 SW00263608
SW00264038
SW00264200
SW00264878
SW00265309
SW00265470
SW00265582
SW00265913
SW00266088
SW00267116
SW00267218
SW00267555
SW00268139
SW00268357
24
Issue number
Summary
SW00268633
Fields with Dynamic Group permissions were improperly populated when included in Filter Notify emails. Consumption of web services failed with an incorrect authentication error when using the plug-in server. The AR System server did not perform application license validation on all entry-related API calls. Importing data (updating old records with new record data) deleted data from fields it was not updating with a filter Push Fields action. DB2: In a table field, a Next Chunk menu item did not appear when more items could be displayed. The AR System server 7.0.01 patch 003 failed while processing a complex form in a cluster environment. The $MENU$ field pattern matching could produce an unexpected ARERR 43. The value unqualified was not properly supported for elementFormDefault or attributeFormDefault values while consuming external web services using filters. Note: To implement this fix, you must also install patch 004 of BMC Remedy Mid Tier and BMC Remedy Administrator.
SW00269260
SW00269550
SW00269821
SW00269953
SW00270274
SW00270346
SW00270446
SW00270675 SW00270953
Performance degradation when running the SRMS benchmark. The AR System server with BMC Remedy Encryption-Performance Security installed report error 9004 in the arerror.log file. The AR System server crashed or hung when user logged in with a browser from multiple machines. The length of the Group List field (Field ID 104) on the User form was incorrectly shortened during an upgrade. This field now retains the length 4000 when it has been set. The AR System server hung if nextId blocks were enabled for a form when multiple threads were performing bulk transaction calls. The AR System server crashed on server admin plug-in access.
SW00271004
SW00271016
SW00271022
SW00272069
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Known issue
Table 11: Known issue in AR System server 7.0.01 patch 004
SW00268520
On Linux, ARERR 91 can occur if the kernel setting for tcp_wmem (TCP send and receive size) is not a multiple of 4. Workaround: To resolve this, correct the tcp_wmem setting so that all values are divisible by 4.
Notes
Patched files
Windows
arapi70.dll ardbcldap.dll arealdap.dll arftread.dll ariapi70.dll arjni70.dll arplug-in.exe arserver.exe arxmlutil70.dll arxmlutil70.lib serveradmin.def serverds.exe user.def
26
UNIX
WebService.dll
ardbcldap.* arealdap* arftread.* arplug-in arservdsd arserverd libar.* libari70.* libarjni70.* libarxmlutil.* libwebservice.* serveradmin.def user.def
Patch 003 Release Date: June 12, 2007

Resolved issues
SW00252963
When users installed AR System 7.0.01 for all locales, the installer failed when importing over 2000 records into the Message Catalog form. For Spanish Unicode, Business forms did not load. The web URL of the Notify filter action does not properly populate the EID value (NULL was used). The ARDCMDB daemon crashed under certain conditions.
SW00253799 SW00256255
SW00256544
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Issue number
Summary
SW00257019
In AR System 7.0.00 patch 002, the AR System server crashed with Signal 11 at RPC 390635 (list daemon) by a GLEWF call. The PERFORM-ACTION-DELETE/ADD-ATTACHMENT $PROCESS$ command was executed outside the entry transaction. When upgrading AR System from version 5.1.2 to 6.3 patch 018, the installation failed because of a problem converting the version 5 password format to version 6 format when a single quotation mark was present in the encrypted string. The AR System server occasionally failed after adding a computed group to the system. The AR System server crashed when a semicolon was appended to the end of an application license string in the User form. The semicolon should be used only as license separator. The AR System server crashed during shutdown on UNIX and Linux. Users could view objects with a permission group of None. The plug-in server terminated when accessing the Configuration ARDBC vendor form plug-in. Complex Search Threshold could not be set to 0 (unlimited) in BMC Remedy Administrator. A complex FTS search might overflow a small threshold value and report error 674. The AR System server crashed while upgrading to version 7.0.01 using BMC Remedy User 5.0.01. FTS generated an incorrect SQL if the search keyword was an all-space string. The solution treated this kind of search as searching for NULL. An escalation performing the Run Process filter action on CMDB forms resulted in malloc errors (300) and a filter log error 326. A fix was made for the AR System server crashes on forms with more than 709 fields and 102 views. Despite the fix, BMC Remedy AR System did not support infinite views or fields (until memory ran over). The buffers were increased by 20%. BMC Remedy Mid Tier 6.3 received sporadic ARERR 91 errors and RPC call fail errors until the JSP engine was restarted. Message 8991 in the message catalog appeared to be wrong. On DB2, when the currency was 0.00 USD, the Java API threw NumberFormatException from BigDecimal.
SW00257314
SW00257430
SW00257596
SW00258759
SW00259456 SW00259878 SW00259896
SW00260169
SW00260538
SW00260737
SW00260753
SW00261037
SW00261057
SW00261201 SW00261203
28
Issue number
Summary
SW00261455
A Set Field By Locale active link and filter did not search for the NULL value in Locale field as a fallback. Minimize the impact of user definition changes in a single server and in server group environments. Database performance issues occurred when a join form had an attachment field. Note: This defect was raised with reference to the CMDB BMC_ComputerSystem class (join form): Upgrading only the AR System server to patch 003 on existing CMDBIt is not expected that on applying the server patch, the database query will change as desired. To change the query, add a field to one of the base forms (BMC_BaseElement or BMC_ComputerSystem) and add the same field or base form to the join form, BMC_ComputerSystem. This drops the existing database view of BMC_ComputerSystem and re-creates it with a fixed one. You can delete this field from the BMC_ComputerSystem form later. A similar rule applies to non-CMDB forms. Installing CMDB on top of the AR System server patch 003No manual changes to the forms are expected. CMDB should create a database query for the BMC_ComputerSystem form as expected. All newly created join forms with attachment fields from the base form will also have database queries generated as expected.
SW00261871
SW00261949
SW00262028
You could not add a user that included a single quotation mark () to the Computed group. Application floating license warnings might not have been issued if a license expires and could not be reacquired. AREA LDAP did not make a connection with a valid LDAP server configuration. Note: The line Plug-in: arealdap.dll is added to the ar.cfg file when the AR System server is upgraded from an existing patch to patch 003 with the AREA LDAP option selected during the upgrade. This creates problems for external user logins. Defect SW00267109 was submitted for the same problem. Workaround: Remove this line from the ar.cfg file and restart the server.
SW00262232
SW00262265 and SW00263526
SW00262383
DSO had high CPU usage and excessive logging in a server group environment. Extremely long user names recorded in the BMC Remedy User log file could cause buffer overflow. Floating licenses were incorrectly released in a server group environment. Errors occurred with chunking in AR System 7.0.01 patch 001.
SW00262389
SW00262612 SW00262685
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Issue number
Summary
SW00262796
Server memory corruption occurred when multiple form definitions were retrieved and some forms had auditing defined. This operation was used by BMC Remedy Migrator to load its cache. The arsignal utility program used AR_SIGNAL as its user name instead of Demo. AR System 7.0.01 patch 001 could not save forms with diary fields that were out of row. You could not save a currency field if the currency code in the default value was not specified in the functional currencies list. The AR System server tried to reconnect to the Oracle database when error ORA-12535 occurred. GROUP BY clause in the FTS SQL command was malformed when an attachment field was included. The AR System server crashed in CALL GUIDE/FILTER API. The AR System server installed with many errors in the ARSystem_error.log file. Using non-ASCII characters in definition files caused problems across locales. For maximum safety, use ASCII only in def; use non-ASCII in view defs. (Japanese UNIX and Sybase) Could not create a computed group starting with user name. An application floating license that is required to be available could be unavailable in a server group environment. Crash occurred during email notification.
SW00262913
SW00262933
SW00263455
SW00264053
SW00265120
SW00265153 SW00265820
SW00265826 SW00265860
SW00266282
Notes
Patched files
Windows
arapi70.dll
30
UNIX
ariapi70.dll ardbcldap.dll arealdap.dll arjni70.dll arodbc70.dll arplug-in.exe arserver.exe arxmlutil70.dll Serverds.exe WebService.dll
ardbcldap.* arealdap* arplug-in arservdsd arserverd libar.* libari70.* libarjni70.* libarxmlutil.* libwebservice.*
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Patch 002 Release Date: April 10, 2007

Resolved issues
SW00249584 SW00250041
Could not create a vendor form by using an anonymous bind user. During installation, RIK (Remedy Installation Kit) crashed when libxmlutil.so was found in its library search path. (UNIX) A user with special characters (like , , ) in the password could not log in to the AR System 6.3 using BMC Remedy Mid Tier 7.x. Access from BMC Remedy User worked properly. An embedded native report in an active link did not work on UNIX versions (Solaris, Linux, AIX, and HP-UX). After a report was run, all ARGetListEntryWithFields calls returned corrupt data. When consuming a remote web service, arplug-in corrupted data that contained foreign characters. Application fixed licenses that were removed from a user were unavailable to other users until the server was restarted. The AR System server memory grew during the installation of CMDB extensions. ARERR[623] authentication failed errors occurred during long running Recon jobs with performance encryption enabled. In prior versions of the AR System server, SUBSTR("abcd", 2, 0) returned abcd. In the AR System server versions 6.3 patch 018, 7.0, and 7.0.01, SUBSTR("abcd", 2, 0) returned a blank. Note: The old behavior has now been restored.
SW00250589
SW00252148
SW00252880
SW00253122
SW00253885
SW00253919
SW00254286
SW00254422
SW00254437
Sometimes, a Notify on Submit (to Include fields) action dif not include the fields in the email. It worked if you added the fields to the Notify Text. The AR System server crashed at startup during an upgrade from AR System 5.1.2 to 7.0.01.
SW00254550
32
Issue number
Summary
SW00254683
Some SQL statements related to full text indexing worked improperly on case-sensitive installations of MS SQL and Sybase databases. The AR System server passed a Field Value List containing field ID values of 0 to CMDB. The AR System server did not allow users to modify archive properties of a form when the form and field permissions of the main form and archive form differed. The AR System server memory leaked when an XML definition file was imported. The ARReload utility did not refresh the licTypeApp field in a users cache from the Application License field in the User form. Giving a user four or more application fixed licenses at the same time caused the server to reject the operation. CMDB was unable to create new classes on a lite licensed server. The AR System server displayed warning messages too frequently when a user could not obtain a floating license. AR System 7.0.00 forms did not roll back from a user-defined error in some conditions. This could lead to data inconsistency in those conditions. The Japanese version of BMC Remedy Administrator could not create a form on a Japanese non-Unicode Linux server. Signaling of DSO and application processes (like BMC Remedy Approval Server) worked incorrectly in multiplatform server groups. SQL logging for updates of Oracle CLOB data were better defined when the writing of the LOB data began and ended. The original Application-Bus-Time-Add command returned unexpected result and ignored tags if the Amount parameter was 0. Application-Confirm-Group did not support role ID. The AR System server crashed during AuditFunction. Delete Reconciliation Job aborted after deleting approximately 1000 CIs from the TOPO dataset. It caused the arserverd process to crash. The AR System server was not logging the assignment and release of application user licenses. A file handle leak occurred when an email notification was sent to Group.
SW00254724
SW00254732
SW00254831
SW00255035
SW00255074
SW00255242 SW00255323
SW00255545
SW00255566
SW00255597
SW00255666
SW00255713
SW00255732 SW00255819 SW00255870
SW00255954
SW00256211
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Issue number
Summary
SW00256399 SW00256422
The plug-in log was missing time stamps. Non-continuous enumerated values were not translated to real values in the Notify action. The AR System server did not allocate available server group licenses. When container objects in XML format were exported, the modifiedDate incorrectly contained the current date instead of the modification date. The CMDB process crashed when the server set the minimum API version higher than 3. CMDB tagged its RPC calls with version 3, which the server could not recognize. Some special Japanese characters (for example, a full-width hyphen and fullwidth tilde) became garbage if they were entered through the mid tier. The Direct SQL filter action failed when the value of the field referenced in the qualification contained an apostrophe (). The AR System server crashed if errors occurred when notifications were sent. Crashes occurred when the AR System server error message was improperly formulated. The Application-Bus-Time2-Get-Next-Window command crashed the server when a monthly recurrence that occurred on day 29, 30, or 31 was used to calculate the available time. When an email notification went to a group, the notification was sent to all users in the group, but only the first notification had the email body. The AR System server terminated while performing an escalation Notify action on an application form that enabled user licensing. An error occurring during a filter action did not immediately return an error; the remainder of the filter's actions were still processed. However, all transactions were properly rolled back. BMC Remedy Flashboards were missing after the AR System server was upgraded to version 7.0.01. Filters on the base forms of join forms were executed when they should not have been. In a server group environment, the AR System server crashed when user license types were changed from fixed to floating or from floating to fixed.
SW00256702 SW00256998
SW00257163
SW00257216
SW00257219
SW00257310
SW00258066
SW00258346
SW00258528
SW00258660
SW00259697
SW00260275
SW00262263
Notes
34
Patched files
Windows UNIX
ardbcldap.* arplug-in arserverd libar.* libari70.* libarjni70.* libarxmlutil.* libwebservice.* arapi.dll ardbcldap.dll ariapi.dll arjni70.dll arodbc70.dll arplug-in.exe arserver.exe arxmlutil70.dll WebService.dll
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Resolved issues
SW00252864
Unicode upgrade: A database upgrade program crashed when trying to fix the filter_sql table. While an error condition was handled, the address of the variable status was passed to ARAddErrorMessage(). This caused a SIGBUS/Alignment. Importing archive forms returned the error: A Core definition from the definition file is incorrect (1) :: ARERR (405). When workflow (filters) called Application-Release-Pending multiple times in a Run Process filter action, a database time-out could occur or changes might not be saved. A Set Fields $PROCESS$ action with the PERFORM-ACTION-SAVEATTACHMENT application command did not always receive the correct data to save. In a server group, permission-related database updates to data visualization forms were repeated on each server when updating on one server was all that was needed. The AR System server crashed while refreshing a table field that contained an invalid qualification. The code expected a return value when making an UPDATE call to the database. An error occurred because UPDATE calls do not return data. Server-side table loop was not looping through all entries in table field. Server group licenses were not recognized. Master flag was set to NO on both DSO records, but returning server should have the master flag set to YES. Added a protection mechanism to make transaction closing fail-safe. Optimize SQL executed to handle null attachment data. When no auditing type was set for a join form, it did not audit the base regular form for updates.
SW00249337
SW00251316
SW00251812
SW00251883
SW00251934
SW00251972
SW00251973
SW00252357 SW00252411 SW00252506
SW00252577 SW00252902 SW00252943
36
Issue number
Summary
SW00252965
For Informix, the OUTER keyword made the join action happen after any other filters were applied on an inner table. So search results included all entries from the dominant table. Note: To run the join action before the filters, use LEFT OUTER JOIN instead.
SW00252967
Often, the pointer xbuf in the RPC layer was not freed, which caused memory leaks. The diary field value was not properly handled for large data. A DECODE DIARY FAILURE message was displayed. Optimization of SQL was generated for status history on entry creation when the initial status had a nonzero enumerated value. Pointers were set to 0 before they were freed. They were leaks. ARERR 8999 occurred when a new field was added to a view that did not exist on the archive. An encrypted string memory leak occurred during import loading of an active link action. The GetActiveLink call had a form name list memory leak. The ARSetSupportFile call had a memory leak. tempName was freed only on the Windows platform. It had leaks on other platforms. Eliminated the SQL statement querying the Full Text Pending form when no full text licenses are present. Added more information about monitored processes in armonitor.log and the monitor console to record start, stop, and restart of each process. DSO transactions were not logged in their associated DSO pool log file when the pool name had special characters such as *, /, or a space. The AR System server created a DSO pool log file from the DSO pool name. AR API call AREncodeDiary() did not return a NULL-terminated string. Because of a problem in the API, the SLA installation failed when the ARAPILOGGING environment variable was set. Set up a file descriptor limit of the shell to run the AR System server so that servers on Linux can handle up to 16384 file descriptors. XML encoding of attachment data could use the wrong length.
SW00253074
SW00253141
SW00253172 SW00253179
SW00253274
SW00253275 SW00253277 SW00253282
SW00253377
SW00253383
SW00253497
SW00252204 SW00252444
SW00253600
SW00248485
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Issue number
Summary
SW00253632
Key Exchange failed errors occurred on plug-in server calls after the encryption key expiry times. ARERR 92 occurred when a user tried to delete CIs from BMC.CORE:BMC_BaseElement. When used with MS SQL 2005, the AR System server returned an invalid object name master..spt_server_info SQL error. Application-Copy-Field-Value should have returned 0 if successful. The AR System server was not escaping single quotation marks in Direct SQL.
SW00253821
SW00254698
SW00253637
SW00256669
Notes
Patched files
Windows UNIX
arservdsd ardbcldap.s[ol] arapi70.dll ardbcldap.dll arjni70.dll armonitor.exe arserver.exe arxmlutil70.dll Serverds.exe
38
arserverd armonitor arsystem.cat (Russian) libar.a libarjni70.*
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Copyright 2010 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. AIX, DB2 Universal Database and IBM are the trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Linux is the registered trademark of Linus Torvalds. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. UNIX is the registered trademark of The Open Group in the US and other countries. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. BMC SOFTWARE INC 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center
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BMC Remedy Action Request SystemServer

Current patch information

SW00283442 SW00328778 SW00331158 SW00333344 SW00333705 SW00336430

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Fixes for web services

To upgrade by using the patch installer

To upgrade by using the file replacement method

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

./winnt/bin/srvdb2.exe or ./winnt/bin/srvmssql.exe or ./winnt/bin/srvoracl.exe ./winnt/lib/arapi70.jar ./winnt/lib/arapi70.dll

ARSystemServerInstallDir\ARServer\Api\doc\ ARSystemServerInstallDir\ and ARSystemServerInstallDir\ARServer\Api\lib\

UNIX (IBM AIX, HP-UX, Linux, Oracle Solaris)

./unixPlatform/db2_db/arservdb21 or ./unixPlatform/inf_db/arservinf or ./unixPlatform/ora_db/arservora or ./unixPlatform/syb_db/arservsyb

unixPlatform directories are aix, hpux, linux, and solaris

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Patch directory including patched files

Previous patch information

Fixes for web services

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

patchDownloadDir = ftp://epddownload.bmc.com/smbu_patches// ars/7.0.1/patch011/

./winnt/bin/srvdb2.exe or ./winnt/bin/srvmssql.exe or ./winnt/bin/srvoracl.exe ./winnt/bin/arplugin.exe ./winnt/bin/driver.exe ./winnt/lib/ardoc70.jar ./winnt/lib/arrpc70.dll

ARSystemServerInstallDir\ ARSystemServerInstallDir\ ARSystemServerInstallDir\ARServer\Api\doc\ ARSystemServerInstallDir\ and ARSystemServerInstallDir\ARServer\Api\lib\

./unixPlatform/db2_db/arservdb22 or ./unixPlatform/inf_db/arservinf or ./unixPlatform/ora_db/arservora or ./unixPlatform/syb_db/arservsyb ./unixPlatform/bin/arplugin.* ./unixPlatform/bin/reportplugin.*

unixPlatform directories are aix, hpux, linux, and solaris

Patch directory including patched files

Previous patch information

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Fixes for reports

Patch 009 Release Date: August 22, 2008

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Patch 008 Release Date: July 2, 2008

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Patch 007 Release Date: April 23, 2008

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

arplug-in.exe arserver.exe arsvcdsp.exe FlashboardObject.dll serverds.exe WebService.dll websvc70.jar

arftread.* arplug-in arservdsd arserverd arsvcdsp FlashboardObject.* libar.* libwebservice.* websvc70.jar

Patch 006 Release Date: January 4, 2008

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

arjni70.dll arodbc70.dll arserver.exe arutil70.dll WebService.dll

arftread.* arserverd libar.* libari70.* libarjni70.* libwebservice.*

Patch 005 Release Date: October 26, 2007

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

SW00274632 and SW00275694 SW00274661

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

arserver.exe arxmlutil70.dll reportplug-in.dll WebService.dll websvc70.jar

Patch 004 Release Date: August 21, 2007

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

BMC Remedy Action Request SystemServer, Version 7.0.01 Patch 012

Current patch information

Patch 003 Release Date: June 12, 2007

SW00259456 SW00259878 SW00259896