Beruflich Dokumente
Kultur Dokumente
The operations Manager is th key figure in the system. He has the ultimate responsibility for the creation of goods or provision of services. The kinds of jobs that operation manager oversees vary from one organization to organization largely because of the different products/services involved. Thus managing a Banking operation required a different kind of expertise than managing a steel making operation. But in both cases they are managers. In every case, the Operation manager must coordinate the use of resources through the management process of planning, organizing, staffing, directing and controlling. However the major functions of Operations manager are: Planning it involves Capacity Planning Location Planning Product and services planning Make or Buy Layout Scheduling Projects Organising it involves Degree of centralization Process Selection Staffing it involves Hiring/ Layoff Use of overtime Directing it involves Incentive plans Issuance of work orders