WARREN BRICKEY Gilbert, AZ 85234 (480) 246-5522 wbrickey@cox.

net SUMMARY OF QUALIFICATIONS Results oriented professional with a proven ability to positively impact sales and profits through the use of technology. Comprehensive business background with a 30 year career leading all aspects of retail operations (Profit, Merchandising, Sales, Customer Service and Inventory) and computer software design (Development, Testing, Implementation and Support). PROFESSIONAL EXPERIENCE LESLIES POOLMART, INC., a $500 million nationwide specialty retailer of swimming pool supplies with 750 store locations. Director of Retail Operations December 2011 to October 2012 Assisted the Senior Vice President of Retail Operations in leading the retail team of 6 Regional Vice Presidents, 42 District Managers and 750 Store Managers. Acted as subject authority for company policies, procedures and protocol. Successfully migrated policies and procedures to the company intranet. Carried out the role of gatekeeper of all corporate to store communications. Maintained store personnel focus on customer service, sales and profits through clean concise communication. Directed customer service department staff of four with results of increased customer satisfaction year over year. Managed the company mystery shop program resulting in increased scores year over year. Directed the company intranet as the Administrator. Successfully migrated all store level communication and documents to an electronic searchable format. Director of Multichannel Applications November 2007 to December 2011 Directed the implementation of a new e-commerce website. Awarded for successfully fast tracking the project to completion in only three months, paving the way for 30 percent sales growth the following year. Managed all in-store computer system development for Point-of-Sale, Computerized Water Test and Intranet. Primary focus on process improvements positively increased profits each year. Managed all hosted e-commerce site continued development, resulting in enhancements that continued to increase sales by 25% year over year. Conceived, developed and launched an inventory scanning solution and process, outside of the available budget. Credited for implementing a solution that positively impacted profits upon the first corporate wide count utilizing the process and had an ROI of over 400%. Led the initiative for a new Company Intranet site. Maintained all administration of the site while also developing embedded applications that increased productivity in the retail stores and reduced costs. Participated on the PCI credit card security compliance committee, managing all necessary changes to the POS and e-commerce site. Company was successfully awarded PCI compliance in 2011. Director of Operating Services January 2004 to November 2007 Acted as subject authority for company policies, procedures and protocol. Involved in many revisions of existing policy and implementation of new procedures resulting in increased productivity and decreased loss. Developed and acted as gatekeeper of communications strategy for daily, weekly and monthly corporate to store communication process. Implemented a new mystery shop program and enhanced the existing customer service department. Significantly increased customer satisfaction scores from 90% to 95%. Implemented new operational scorecards and KPIs, resulting in increased sales and profits. Managed all in-store system continued development (POS, Computerized Water Test, Intranet).
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Director of Operating Services January 2004 to November 2007 (continued from page 1) Directed 3rd party retail store computer help desk. Implemented new procedures to streamline issue management and decrease issue call times by 25%. Awarded twice for operational excellence. Project Manager, Store Systems March 2001 to January 2004 Responsible for the development, configuration, testing, training and implementation of new store Point-of-Sale hardware and software for the entire chain. Awarded for successfully completing the project in 11 months and positively setting the foundation for future growth of the company from 410 stores to current number of 750. Co-led the communications network initiative for a company Wide Area Network and began the process of identifying solutions. Supported the systems team until the final implementation was complete in 2008, resulting in an effective and inexpensive foundation for corporate system access and cloud computing, allowing the team to leverage connectivity to all corporate office systems. Managed all POS development and collaborated with stakeholders. Increased productivity and reduced costs in the retail stores by prioritizing all requests. Initiated the development, configuration, testing and implementation of the in-store Computerized Water Test application (automated chemical addition prescriptions). Maximized customer satisfaction by implementing a step by step set of consistent instructions for pool care. Designed and led the implementation of product shelf labels in all stores. Insured compliance with regulatory laws while increasing productivity in the stores. District Manager January 1998 to March 2001 Led management team responsible for all operations of 14 to 18 retail locations, including sales, profits, training, merchandising, inventory, and customer service. District consistently performed in top levels of the company. In 2000 was awarded for district with highest sales and profits for the company. Retail Store Manager March 1985 to January 1998 Directed all operations of the store, including hiring, training, sales, profits, inventory, merchandising, and customer service. Awarded numerous times as outstanding manager. Promoted from assistant manager to manager and then to larger volume locations requiring relocation. COMPUTER SKILLS Proficient with Microsoft Office Products (Excel, Word, Power Point, Project) Datavantage Store21 and Visio. Competent with Microsoft Access, Sharepoint, SQL, JDA MMS, DotNetNuke. Able to learn new programs quickly. EDUCATION Computer Programming, El Paso Community College, 1984 Business Administration and Management, University of Texas/El Paso, 1982-1984 Electrical Engineering, Texas Tech University, 1981

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