Organised By

18th Annual

Co-located with...

EARLY BIRD

SAVE

$200

Laura Alber President & CEO

Julie Coates Director

Williams-Sonoma Inc. (USA)

Big W

Bernie Brookes CEO

Adam Jacobs Founder & MD

Myer

The Iconic

Siemon Scamell-Katz Global Consulting Director

Mark Ward Managing Director

TNS; Author, The Art of Shopping (UK)

Officeworks

Libby Sanderson Director of Store Operations

Afio Pozzoni Director Research & Innovation, Fabrica

adidas Asia Pacific (China)

Benetton Group Communications Research Centre (Italy)

2 Exclusive CEO Masterclasses

PLUS

With Ram Charan - the most influential consultant alive!

(on application for c-level execs only - places are strictly limited)

Ram Charan, Business Consultant and Author of The Talent Masters and The Leadership Pipeline

PLATINUM SPONSORS

PAYMENT INNOVATION PARTNER

GOLD SPONSORS

STORE OF THE FUTURE SPONSORS RETAIL STORE OF THE FUTURE

SESSION SPONSOR

SILVER SPONSORS

MEDIA PARTNERS

SEMINAR SPONSOR

www.retail-world.com.au www.retail-world.com.au (02) 8908 8555 (02) 8908 8555

Adapt or Die!
Just like the retail sector, conference organisers need to adapt... or die! Our clients (and those of our competitors too!) told us that theyre bored of the traditional conference format; and frustrated that the information they receive is not practical and/or relevant enough to make a real difference to their bottom line. We hear you which is why weve changed, innovated, improved and expanded, so that Retail World remains the first point of call for 100s of senior managers and executives looking to sharpen their skills, gather intelligence and find inspiration to improve profits in the 2014 financial year.

Why choose THIS event?

1.

Co-located with...

2. Only event focusing on ALL elements of every channel

Whether you want to label it multi-channel, omni-channel, every-channel etc the fact is, nowadays retailers need to fully understand and integrate ALL channels and ALL payment methods. This is Australias only event that brings it ALL together.

In-store design Screen Media Branded Stores Retail Theatre

eCommerce Home Delivery Automated Supply Chain e-Fulfilment

Social Marketing Social Commerce Story Telling Brand Building

M-Commerce Search Marketing SEO Location Based Services

Payment Solutions Digital and mobile payments NFC

Organisational Capacity Leadership Staff Culture Customer Care Engagement

3. Meet the most influential consultant alive

Ram Charan

Fortune magazine

A secret weapon for many of the worlds biggest companies and their CEOs, the bestselling author is legendary for his ability to cut through the complexity of modern day business, and delivers on:
Uncovering core business problems Real world actionable solutions for leaders Cutting edge analysis helping business frontrunners face their toughest challenges

4. Leaders Champagne Breakfast

The inaugural Leaders Champagne Breakfast features well known guest speakers like Ram Charan, Bernine Brookes, Mark Ward, Julie Coates, Craig Tillotson, Mike Cook and others. This is a fabulous opportunity to hear from the best of the best and to network with the movers and shakers in the industry, while enjoying a five star breakfast.

www.retail-world.com.au (02) 8908 8555

CONFERENCE DAY ONE th

Monday 13 May 2013
7.00 Delegate registration and refreshments 7.45 Opening remarks from Chair Michael Pascoe, Financial, economic and political journalist and commentator, Fairfax Media
LEADERS CHAMPAGNE BREAKFAST

STORES, PEOPLE, ENGAGEMENT

11:00 Williams-Sonoma launches in Australia
This American home wares giant, famous for their customer care ethos and brands such as Pottery Barn and West Elm, will be opening in Australia soon. Laura will take you through the objectives and strategies used at this retail icon to ensure their name is recognised on a global scale and customers return time and time again.

Laura Alber, President & CEO, Williams-Sonoma, Inc. (USA) 11:40 The Power of Connected Commerce in Todays New Retail Environment Senior-level Executive, eBay 12:10 Real store engagement: Bringing the brand to life through flawless store operations The evolution and development of the Adidas retail footprint: invigorating the selling environment Showcasing the brand consistently in retail stores across the globe Simpler, better, sustainable: putting the consumer first Libby Sanderson, Director of Store Operations, Asia Pacific, adidas group (China) 12:45 Retail showroomers: Your best customer?
Aimia research shows that far from being disloyal, retail showroomers are potentially your most faithful customer and one with whom you can build a relationship. Shopper insight is your best option for identifying, understanding, and influencing the tech-savvy consumer.

All delegates are invited to the Keynote Theatre for the inaugural Leaders Champagne Breakfast, featuring international guest speaker Ram Charan, plus two thought-provoking panel discussions. Delegates will then split into their respective conference streams. This is a fabulous opportunity to hear from the best of the best and to network with the movers and shakers across retail, FMCG and cards & payments industrys.

8.00 Innovation for growth

In this rousing keynote address, Charan will deliver tangible, clear-cut and tactical advice on forging ahead in tough economic, retail times. Distinct, unstoppable trends are changing the customers behaviour and Charan will guide you through what you must know in order to prepare and innovate, covering:

Whats trending: what, how and why they are buying it Areas of innovation for consumer reach: - social media / merchandising / logistics / concept How is the leadership changing the mindset of the people in the organisation? Bridging the divides: bringing all of the above aspects together for a thriving future Ram Charan, World Renowned Business Consultant; and Author; The Talent Masters and The Leadership Pipeline (USA) 8.45 FUTURE OF RETAIL PANEL Surviving in an every channel world

Richard Peake, MD Australia & VP Asia Pacific, AIMIA 1:20 Networking Lunch and Exhibition Viewing 2:20 The Mobile Shopper Gareth Jude, Retail Industry Executive, Telstra 2:50 Get noticed! The Live Windows project capturing customers attention and spend! Develop and manage innovative content that engages your customers What an interactive customer experience can bring to your store Utilising consumer feedback to further leverage content Alfio Pozzoni, Director of Research & Innovation, Fabrica, Benetton Group Communications Research Centre Giovanni Flore, Project Manager, Benetton Live Windows ( ITALY) 3:20 The customer is in the driving seat are you on board? Examining the motivated, informed and active consumer of today The smart-phone shopper driving the changes in retail: what are retailers and manufacturers doing to stay ahead? Getting involved: reaching the mobile consumer and developing a stringent mobile business plan Ann Mooney, Founder & CEO, Rising Moon Consulting, Former MD, P&G (USA) 3:50 Afternoon Break and Exhibition Viewing

DISCUSSION

Bernie Brookes, CEO, Myer Mark Ward, MD, Officeworks Julie Coates, Director, Big W Lisa Vehrenkamp, MD, American Express Australia 9.25 What is the future of payments?
Evolution of payments over the past 12 months. Are we really embracing innovation in Australia and progressing our own future in payments?

Richard Palmer, MD, FIS 9.35 FUTURE OF PAYMENTS PANEL DISCUSSION How will consumers pay in the future and how will they manage their money ? Vipin Kalra, Country Manager, Visa Craig Tillotson, MD, Faster Payments Scheme Limited (UK) Mike Cook, Senior VP & Assistant Treasurer, Wal-Mart (USA) Marj Demmer, GM, Cards & Payments, ANZ Bank 10.15 Morning Break and Exhibition Viewing

RETURN TO KEYNOTE THEATRE

To round the day off, the audiences from Retail World and Cards & Payments Conferences come together once more in the Keynote Theatre to witness two stimulating panel debates from leading industry heads.

www.retail-world.com.au (02) 8908 8555

TECHNOLOGY, PAYMENTS
4:20 Why a competitive domestic debit network is important for Australia Bruce Mansfield, CEO, eftpos 4:35 PANEL DISCUSSION Panel Discussion Sponsored By With so many new payment options available, what is going to work in Australasia? Alister Bennett, Head of Product Management and Development, Rabobank Julian Potter, Head of Cards & Payments, Citigroup Marj Demmer, GM, Cards & Payments, ANZ Bank Bruce Mansfield, CEO, eftpos
Moderated By:

10:00 Take advantage! Smart ways to control your stores future

With so many advances in retail technology and payments, how does the retailer know where to position their business? This session examines strategies for taking advantage of the newest technologies available and effectively implementing them into your business framework. Nigel will explore the recent Walmart and Amex partnership in prepaid reloadable payment options and delve into the future of available payment options for retailers.

Nigel Lee, Senior VP & GM Asia Pacific, Europe & Africa, Global Payment Options, American Express 10:30 Morning Break and Exhibition Viewing 11:30 Keynote Address Commonweath Bank 12:00 When the screen is your only store-front; Milan Directs climb to the top as a pure play furniture retailer What does it take to achieve whole-market success when your only consumer touch-point is through the screen? Strategic points of difference in Milan Directs approach to customer care and delivering on expectations Passion and determination; putting the personal back into your retail offerings Dean Ramler, Founder & CEO, Milan Direct 12:30 Unravelling Big Data for retailers
Big Data is the ICT buzzword, so how will it impact retailers and how do we prepare our systems for a potential future state?

Mangala Martinus, Director, Payments Consulting Network 5:20 PANEL DISCUSSION Accelerating your online channel and delivering ahead of customer expectations What are the experts doing to stay one step ahead of the game when it comes to meeting their customers digital needs. What are the future fundamentals of creating a winning online presence? From digital wallets to NFC; apps that matter going forward Putting your brand upfront and encouraging deeper cross channel relationships Meeting the demands of the multi-device consumer Finn Age Haensel & Adam Jacobs, MDs & Founders, The Iconic Dean Ramler, Co-Founder & CEO, Milan Direct Paul Greenberg, CEO, NORA & Non-Executive Director, Deals Direct Paul Reining, Group CEO, The Catch Group 6:00 Networking Drinks

Chad Gates, Research & Development Manager, Pronto Software 1:00 Networking Lunch and Exhibition Viewing

BRANDING, MEASURMENT, THE FUTURE

2:00 Driving brand loyalty in a fragmented retail model CASE STUDY Building on internal relationships for brand development: passing on the tools of engagement Taking a stand as a brand, not a retailer Capturing the shoppers attention through degrees of separation: measuring impact and maintaining a grip David Allen, President, Pandora Australia 2:30 PANEL DISCUSSION Leveraging brand equity and nurturing footfall in an every-channel world Facilitating the point where the product meets the customer Enabling an environment of experience for the customer Securing customer loyalty/maintaining an ongoing relationship with the customer Philip Corne, CEO, Louis Vuitton Oceania John Winning, CEO, Winning Group Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail, Theatrical, The Walt Disney Company Australia 3:15 IN CONVERSATION The reality of retail the experience is in the brand
In tough economic times, consumers naturally gravitate towards brands they recognise and trust, such as leading, 90 year old, family entertainment powerhouse, Disney. Kylie Watson-Wheeler will host this unique in-conversation session with Lee Applbaum of Target, where they will discuss innovative approaches for big brands working together successfully and what it takes to deliver consumer experiences that stand-out in a crowded market.

CONFERENCE DAY TWO th

Tuesday 14 May 2013
8:45 Welcome Address from the Chair

ONLINE, SOCIAL, MOBILE

9:00 Going global, staying local: Lessons from Wiggles Development in the UK and across the World
As the UKs number one online bike and triathlon sports retailer, Humphrey Cobbold will explain how Wiggle has developed initially in the UK and then internationally. At the heart of this development has been a focus on great products, good value, excellent customer service and inspiring experiences offered by the website, home delivery and the cycling, running and triathlon events around the world. Wiggles mass-participation events, its sponsorship of leading athletes/teams, a strong social media presence and a real colleague-lead dedication to the sports it supports are parts of the story. Cobbold will share real experience of successes and failures, promising interesting take-aways and opportunities for Australian retailers to sink their teeth into!

Humphrey Cobbold, CEO, Wiggle (UK)

CASE STUDY

9:30 Nailing retail! The innovative underpinnings, building the virtual customer experience at the Iconic Inspiring a new generation of retailing: fresh fundamentals in online delivery, operations and customer care Tracing the customers cyber footprint: knowing your market Move with your customer: the mobile shopping experience Adam Jacobs, MD & Founder, The Iconic Finn Age Haensel, MD & Founder, The Iconic

Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail, Theatrical, The Walt Disney Company Australia Lee Applbaum, General Manager Marketing, Target 3:55 CLOSING ADDRESS Siemon Scamell-Katz, Global Consulting Director, TNS; and Author, The Art of Shopping (UK) 4:45 Close of Conference

www.retail-world.com.au (02) 8908 8555

REGISTER $700 for Masterclass Only

NOW

$1,995 for Conference + Masterclass

For C-Level Executives Only

CEOs MDs GMs Executives
guru, a corporate sage, with unparalleled access to boardrooms across the globe and intimate, enduring relationships with an array of powerful CEOs
David Whitford, Fortune writer

*On application only

T oday hes alone at the top of his profession - not a consultant so much as a

About the masterclasses

Running alongside the conferences, are two 90 minute Masterclasses, designed for C-level executives only. Class sizes are strictly limited to 20 participants each. *Attendance is on application only. If you are a CEO or senior-level executive, you will have the option of breaking away from the main conference to attend one of the two Masterclasses.

MASTERCLASS 1 13th May 11:30am - 1:00pm

Leadership know-how and development
Great businesses start with great people and great people, begin with a great leader. Charan will direct participants on an actionable course to take charge of their own development firstly, before learning how to help other leaders grow.

MASTERCLASS 2 13th May 2:15pm - 3:45pm

Execution
Take action! Getting things done is sometimes the biggest challenge but this stringent workshop will teach participants the knack of accomplishing goals and systematically approaching the business challenges.

Who is Ram Charan?

With 35 years experience in consulting and speaking to companies such as GE, KLM, Bank of America, Coca-Cola, DuPont, Novartis, Merck, EMC, 3M and Verizon, Charan has been at the coal-face of the worlds economy and industry challenges and trends, as they have happened! He has authored 15 bestselling books since 1998, with the now famous Execution spending 150 weeks at #1, on the Wall Street Journal Bestseller list. His latest release The Global Tilt examines how to thrive in the radical shift of economic power currently underway in the global business world hints of which Charan will bring in to his intimate, closed-shop masterclasses, specially designed and exclusively available to C-level retail executives.

www.retail-world.com.au (02) 8908 8555

Experience the exhibition

Understanding which technologies to buy can be difficult...
You know the problems your organisation is facing, but how can you possibly know about all the different technologies that will solve these problems? How can you differentiate between one supplier and the next? And how can you make sure that you invest your money on the RIGHT solutions for your organisation? With so much to choose from, it represents a BIG challenge.

The combined Retail World + Cards & Payments + Path To Purchase + Screen Media is Australias largest event of its type, bringing together over 80 suppliers of cutting edge solutions over 2 information packed days. The Expo offers the unique chance to see a wide range of solutions side-by-side, allowing you to both identify the technologies that are right for you, and which vendors you want to partner with. If you want to save time and money, then theres only one place you need to go in 2013

What will you see there

Mobile/Social Commerce Multi-Channel platforms Big Data & Analytics Cloud computing POS Technology

Inventory management Workforce Management Home Delivery Order fulfilment Supply Chain & Logistics

Digital & Mobile Strategy In-store Media Loyalty Social Marketing Integrated Shopper Marketing

Display Design Field Execution Research & Insights Retail Media

EXHIBITION

Digital signage Screen manufacture Digital outdoor providers Interactive Solutions

Content design & management Platforms and systems ATM and kiosk manufacturers

Payment Solutions Mobile Payments Payment Security

Smart Card Manufacturers Loyalty Test Tools

NFC/Contactless Technology

www.retail-world.com.au (02) 8908 8555

Exhibition floorplan
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Want to join the exhibition?

Please contact Jon on: Tel: +61 2 8908 8516 or Email: jon@acevents.com.au

Benefits of attending
Walk around the show floor and take advantage of the opportunities to: Listen to case study presentations taking place in the Seminar Theatres Meet with your peers and key suppliers to discuss solutions to challenges Discuss marketplace developments and key local and global trends See the latest products and services on offer and discuss potential solutions Be inspired!

Explore
2 Free Educational Seminar Theatres Retail Technology Seminar Payment Innovation Seminar 3 Pavilions Mobile Customer Experience pavilion Home Delivery pavilion Screen Media pavilion

www.retail-world.com.au (02) 8908 8555

REGISTRATION FORM MARKETING CODE BS1

* Only one discount applies

Yes I would like to register (number) delegate/s to attend Retail World 2013 Please also send me a brochure for: Cards & Payments Australasia Confernece
Your Contact Details - Delegate 1 Title (Mr/Ms): Job Title: Postal Address: Email: Bring your team and SAVE Title Delegate 2 Delegate 3 Delegate 4 Delegate 5 Delegate 6 Tel: ( ) Fax: ( First Name: Organisation:

Path To Purchase Conference

Surname: Postcode: ) State:

UP TO 20%
Surname Job Title Telephone Email

First Name

MORE DELEGATES? Call us on +61 2 8908 8555 or go online www.retail-world.com.au/registration.html to register. Select Your Package/s Package Details
(before 5th April)

GROUP DISCOUNT*
The more you book, the more you save!

Standard Fee

Standard Fee
(after 5th April)

Number of Delegates

Total $

Full Conference
Date: 13th - 14th May Includes:
Retail & Payments Leaders Breakfast Full exhibition access Lunch and refreshments Documentation Evening Networking Function One of Ram Charans 90 minute CEO Masterclasses

SAVE 10% 3- 6 Delegates SAVE 15% 7- 10 Delegates

Save SAVE 20% 11- 15 Delegates 20%

$1,795 incl. GST

$1,995 incl. GST

Notes: * The registration fee includes lunch, refreshments, networking function and full conference documentation. * Group Discount apply for bookings made simultaneously and on one invoice only. * Only one discount applies

Masterclass A r Mastercalss B r

4 EASY WAYS TO REGISTER

ONLINE

Ram Charans 90 minute CEO Masterclass

Date: 13th May
ONLY select this option if you are applying to attend one of Ram Charans CEO Masterclass, but do NOT wish to attend the main conference/s

www.retail-world.com.au
Its quicker and easier to register online and pay by credit card. We do not n/a $700 incl. GST charge a surcharge on any credit cards. OFFLINE CALL FAX $395 incl. GST $495 incl. GST POST +61 2 8908 8555 +61 2 8908 8556 PO Box 1645, North Sydney, NSW 2059

Masterclass A r Mastercalss B r Path to Purchase Summit 2013 Date: 13th - 14th May

CANCELATION POLICY Deduct your group discount* Total $

If you are unable to attend this event, a replacement delegate may be sent in your place at no extra charge. Association and Communications Events does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full. Should you wish to cancel your registration within the 7 day cooling off period, we will refund your registration fee less an administration fee of $150 (GST inclusive). Any cancellation must be made in writing and sent by email. Association and Communications Events will make available course documentation to any delegate who is unable to attend and who has paid in full. Unfortunately some speakers request their papers are not distributed. See terms and conditions on our website: www. acevents.com.au/policy.html

Payment Details
Credit Card: Visa Card No.: CVV Code (last 3 digits on back of card): ___ ___Expiry Date: ____ Card holders name: Request an invoice: Please email my invoice to Name: Email: (Only required if name and email is different from above) _Total Amount: $ Signature: MasterCard American Express Diners (no extra charge)

Change of Particulars?

To change your details on our records please email databaseemail@acevents.com.au

1. Pay by cheque: Crossed cheque payable to Association and Communications Events Pty Ltd. 2. Bank Transfer (EFT): Account Name: Association and Communications Events Pty Ltd Bank Name: St George BSB: 112 879 Account Number: 066 820 335

FAX BACK TO - (02) 8908 8556 FAX BACK TO (02) 8908 8556