the company

2012|13

KNAPP Headquarters

the company

2012|13

4 | KNAPP AG

Contents

Contents KNAPP AG
7 8 10 13 14 21 22 24 27 35 41

Global Player Philosophy Management aspect Strategy and prospects

Solution Provider
History Intralogistics

Technology and innovation Best practice Sustainability and CSR

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KNAPP AG
KNAPP AG | 7

the company
KNAPP AG | Global player

Global player with Austrian roots

KNAPP AG operates internationally in the field of warehouse automation and warehouse logistics. The Austrian company is a world market leader among suppliers of intralogistic all-in-one solutions and automated warehouse systems. The KNAPP AG core expertise lies in the development, planning and installation of tailored intralogistics systems including after-sales support. Customers from all over the world in sectors such as pharma, fashion, cosmetics, retail (food/non-food), media, optics, office, tobacco, tools & spares and 3PL rely on the experience and innovative power of KNAPP AG. More than 1,400 installations worldwide and an export quota of 98 percent clearly demonstrate the expertise and success of KNAPP . The KNAPP AG headquarters are in Hart bei Graz, where the company has effectively concentrated its expertise in research, development and software. A majority of the system components are produced at the location in Hart bei Graz, fulfilling strict quality requirements in excellent working conditions. To ensure optimal customer service, KNAPP AG has a global network of 18 subsidiaries and 14 representative offices. In line with the company vision to Make KNAPP the byword in logistics, the 2,100 KNAPP employees strive to further expand the companys leading position on the market.

KNAPP Headquarters

8 | KNAPP AG

the company
KNAPP AG | Global player

KNAPP worldwide
International subsidiaries
KAG

Knapp aG KAG | Austria KWF Betriebsanlagenverwaltungs GmbH KWF | Austria KNAPP Systemintegration GmbH KSI | Austria Drkopp Frdertechnik GmbH DFT | Germany KNAPP Deutschland GmbH KDE | Germany KNAPP Logistiksysteme GmbH KCH | Switzerland KNAPP AB KSE | Sweden KNAPP A/S KDK | Denmark

KIT

KNAPP Italia S.r.l. KIT | Italy KNAPP Ibrica S.L. KIB | Spain KNAPP Benelux BVBA KBE | Belgium KNAPP Benelux BV KNL | the Netherlands

KFR

KNAPP France SARL KFR | France KNAPP South Africa Ltd. KZA | South Africa KNAPP Logistics Automation Systems (Beijing) Co., Ltd. KCN | China KNAPP Polska Sp. z o.o. KPL | Poland

KWF

KIB

KZA

KSI

KBE

KCN

DFT

KNL

KPL

KDE

KNO KSE KDK KNL

KPL

KCH

KSE

KUK

KBE

KDK

KNAPP AS KNO KNO | Norway KNAPP U.K. Ltd. KUK KUK | United Kingdom
KUS

DFT KDE KFR

KSI

KCH KWF KAG

SI

SRB

KIT

KNAPP Logistics & Automation, Inc. KUS | USA KNAPP Sudamrica Logistica e Automao Ltda KSA | Brazil
KUK KNO KSE KNL KBE KDK KPL

KSA

RU

KDE DFT KWF KFR KSI KCH KAG KIT KIB

SI

SRB

TR GR
KCN

KUS

MX

International representatives
AR
PA

Argentina Buenos Aires Australia Melbourne | Sydney Chile Santiago de Chile Greece Athens

MX

Mexico Mexico City Panama Panama City Russia Moscow Serbia Belgrade

SI

Slovenia Ljubljana Turkey Istanbul

AU

PA

TR

CL

RU

KSA

GR

SRB

AR
CL

KZA

AU AU

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the company
KNAPP AG | Philosophy

Philosophy
The activities and decisions of KNAPP AG are guided by the company values reliability, courage, openness, appreciation and creativity. Commitment to these values guarantees our customers a successful cooperation.

World market leader

KNAPP offers solutions customized for individual sector and customer requirements and has a leading position in core segments and markets. KNAPP grew stronger in 2010 especially in the fashion sector, having acquired the German company Drkopp Frdertechnik GmbH, the specialists for overhead conveyors.

Solution provider
Using the most modern technologies, KNAPP is the complete solution provider for successful intralogistic solutions and is setting new standards in warehouse logistics. The key components of KNAPPs success are years of experience, sector expertise and technological know-how. The intelligent all-in-one systems by KNAPP AG fit individual customer requirements like a tailored suit.

Drkopp overhead conveyor

OSR Shuttle looking into the OSR Shuttle rack line

10 | KNAPP AG

the company
KNAPP AG | Philosophy

Make KNAPP the byword in logistics

That is the goal of KNAPP AG in all its activities, with qualified and satisfied employees as an important factor for the success of KNAPP. The in-house KNAPP Academy gives employees the possibility to develop their individual skills and competencies. KNAPP is also committed to apprentice training and received the title Federally Recognized Exceptional Apprentice Training Company.

Creativity, respect and reliability

An important part of the company philosophy is to make space for creativity and to actively share new knowledge. The employees are dedicated to their tasks: Mutual appreciation, cooperative teamwork and sustainable use of resources are important parts of everyday work. KNAPP AG has the courage to face new challenges with spirit and openness, and is a reliable partner who can be counted on for the high-quality fulfilment of responsibilities. When cooperating with partners, the company places high value on working together for further development and successful new solutions.

KNAPP the byword for logistics

Creative solutions

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all-in shuttle
OSR Shuttle | Sicherheit

Generally speaking, in intralogistics, the theme is always the same: to work with the least number of goods movements as possible within the warehouse.

Gerald Hofer | CEO

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the company
KNAPP AG | Management approaches

Integrated management
KNAPP AGs corporate policy is aligned with the principles of Stakeholder Values, which factor in economical, ecological and societal interests, while simultaneously placing equal value on them.

KNAPP AGs integrated management system makes it possible to have a streamlined management structure and to work more efficiently. The company holds certification in the areas of quality, safety and environmental management that correspond to the following standards:

and individual responsibility are actively promoted through training and educational opportunities, and career management is actively promoted.

Quality: ISO 9001 Safety: OHSAS 18001 Environment: ISO 14001

The integrated management system ensures that all activities and processes in the company are carried out with exemplary, outstanding quality, that all occupational safety standards are complied with and that all environmental requirements are met. The principle Management by Objectives is used at the management level, supported by the most advanced tools and methods. Employee motivation

Room for constructive dialogue

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the company
KNAPP AG Strategy and prospects

Setting the sails to success

In 60 years of company history, KNAPP AG has constantly continued along its course of development and today ranks among the leading businesses in warehouse logistics and warehouse automation worldwide. As solution provider for logistical all-in-one systems and solutions, KNAPP has permanently shaped the market with its innovative developments.

Record year 2011/2012

For years KNAPP AG has succeeded in consistently increasing its turnover. For the fiscal year 2011/2012 KNAPP AG reported a record turnover while having the highest number of employees in company history. The company increased its turnover by 20 percent; more systems were taken into operation around the world than ever before. Now more than 1,400 logistics systems are in operation on every populated continent worldwide. With business flourishing and numerous projects being realized, KNAPP AG and is looking forward to a successful future, with steady growth and constant innovation. KNAPP AG has started the new fiscal year with a record-high order volume. With 2,100 employees the company has the highest number of employees in its history.

Knowledge and experience

The specific strategy for KNAPP is to concentrate on selected core business areas and to systematically develop knowledge in these core areas to achieve a lead in expertise. With this, KNAPP succeeds in understanding the specific requirements and customer demands of the industry to realize tailored solutions. The core business areas include pharma, fashion, spares & tools, retail (food/non-food), e-commerce/ multichannel, 3PL, cosmetics, media, office and tobacco. In particular, the company was able to expand its competencies in the fashion sector. With the successful integration of Drkopp Frdertechnik, headquartered in Bielefeld, Germany, into the KNAPP Group, KNAPP is now one of the leading suppliers of overhead conveyor systems for the fashion sector and

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the company
KNAPP AG Strategy and prospects

The pharmaceutical sector is where KNAPP really developed. With its exacting requirements, it is the supreme discipline in logistics.

Franz Mathi COO

Stability as factor for success

aims at further expanding this market leadership in the future. Of course, those business areas in which the company has decades of experience continue to be an important field of activity for KNAPP AG, such as the pharmaceutical sector. Size, range of expertise and internationality have a stabilizing effect on the company. KNAPP AG operates in various business areas on all continents, which makes it possible to balance fluctuations in business cycles and demand on individual markets. ausgeglichen.

Spain

wide

world

Potrugal

United

Kingdom

Switzerland

Brazil

wide

world

Germany

Alliance Helthcare

United

USA

Germany

United Kingdom Mexico

Hungary

Netherlands

Mexico

USA

Noveda

Wal-Mart Stores

Technisch Handelsbureau Rensa

Mary Kay Cosmetics

Natura

Gourmet

Plus Warenhandelsgesellschaft

SB Frischfleisch

SPAR

Zielpunkt Warenhandel

Engrotus

A few core business areas and customers

Slovenia

Sanacorp

Jafra

Austria

Phnix

Wella

Procter & Gamble Manufacturing

Chapa Logistica

BKO Penny Market

Swedish Meat

Hungary

Hungaropharma

Anzag

John Lewis Partnership

Franz Bauer

Roche Diagnostics

Produits de Beaut Logistik

Jafra Cosmetics

famila Handels-Betriebe

Wasgau Dinstleistungs- und Logistik

Sweden

AmerisourceBergen

Pabo

Austria

dm-drogeriemarkt Drogerie-Dienst

Rossmann Logistikgesellschaft

Norway

Alliance Boots

Kingdom

celesio

VAC Ren Junod

oriflame Mller | Wella

Yves Rocher C.E.P.L.

Swisslog Godeland

Lupus Handelsgesellschaft

Wasgau Dinstleistungs- und Logistik

Kaisers Tengelmann

Hamberger Gromarkt

Germany

Centaur Services

QVC 3 Suisses

France

Switzerland

wide

world

Medlog

Dehner

Spain Sweden

Boots

Albert Kerbl

Clas Ohlson

Access Business Group

Cristian Lay

Privalia

Herbalife

Bahlsen
Migros
LeShop

Sainsburys Supermarkets

Kserei Chapignon Hofmeister

Lupus Handelsgesellschaft

Rewe DennreeHofmeister Romania Kserei Chapignon

Puls Discount Romania

Romania

Hefagra Hefame

LOral Avon natura

USA

REWE

United

Kingdom

Denmark

Escapo

Netherlands

Aragofar

Ocado

Finland

Pharma

E-Commerce Cosmetics Multichannel Amway

Retail Billa

Keslog

KNAPP AG | 15

the company
KNAPP AG Strategy and prospects

Trends of the future

A permanent element of the corporate strategy is continually striving in the areas of further development and research. Key topics for the future are individuality and flexibility, as well as ergonomics and sustainability. KNAPP has already recognized these trends and has responded with an innovative solution portfolio. The company rigorously pursues new developments and optimizations for all business areas. KNAPP is setting new standards in warehouse logistics with the low complexity warehouse. In line with the motto making complexity simple, the variety of technologies used in the warehouse is minimized, homogeneously merging the warehouse processes and business models. With the zero defect warehouse, KNAPP has started a new era in order processing, making efficient, error-free order picking achievable. In development and production, KNAPP is committed to using high-quality materials and components that are manufactured according to highest quality standards while conserving resources, all in excellent working conditions.

Quality assurance at the site Hart bei Graz

16 | KNAPP AG

the company
KNAPP AG Strategy and prospects

Use of creative potential

KNAPP creates all-in-one systems. The contribution of each employee is part of a meaningful whole: Creative, dedicated and responsible employees are the keys to our success. KNAPP relies on the innovative potential of its employees. Talent and commitment are promoted in programmes and training classes. In addition, KNAPP supports the cooperation with technical research and educational institutions. The courage to tread new paths, creativity and open dialogue shape the developments of KNAPP. The company also focusses on training highly-qualified staff in-house. KNAPP is a federally recognized apprentice training company and trains about 50 apprentices in information technology, mechanical engineering and mechatronics.
KNAPP relies on innovative potential of employees

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the company
KNAPP AG Strategy and prospects

Styrian roots global network

KNAPP AG sees itself as an international company with Styrian roots and has made a clear commitment to the Austrian location with the opening of the new Corporate Headquarters and Development Centre in 2010. The core competencies of the KNAPP AG are united in the headquarters in Hart bei Graz. KNAPP AGs main production is also carried out at the Hart bei Graz site. This not only ensures that components are produced according to the highest quality and work standards, but that the company also makes an important contribution as employer in the region. The company also has global a network of business locations from Sydney to Buenos Aires, which will be further expanded in the next couple of years.
KUS

KNO KUK KDK

KSE

KBE

KPL KNL KDE KSI KWF DFT

KFR

KCN

KCH

KAG
KSA

KIT

Networking between subsidiaries

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the company
KNAPP AG Strategy and prospects

In the next couple of years we will continue on our course of success and will continue to provide an exciting work environment in Styria.

Christian Grabner CFO

Tapping into new markets

KNAPPs export quota is about 98 percent: As an internationally successful company, KNAPP AG strives to not only expand its role as pioneer in the existing markets, but also to tap into new markets. In the past year 2011/12, KNAPP landed the first order on the Ivory Coast in West Africa. In addition, the subsidiary KNAPP Australasia Pty Ltd was founded in order provide optimal service for the Australian and Asian markets and to further expand these services. In particular, KNAPP was able to successfully position itself on the Asian market. An important step in developing the Asian market is the cooperation with the Japanese logistics business Daifuku Co. Ltd. KNAPP is also very active in the important Eastern European market and was able to strengthen its position there.
Others 2% Eastern Europe 3% North America 7% South America 9%

Western Europe 78%

Turnover by geographical regions 2011/12

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the company
KNAPP AG Strategy and prospects

New challenges
In general, KNAPP AG expects a satisfactory level of new investments in the target industries and expects to continue with the high order intake of the previous years. New demands on multichannel warehouses, new work place regulations and quality requirements will continue to be the determining factors for new, replacement and expansion investments. In the markets relevant to the KNAPP Group, especially in Central and Northern Europe, economic growth is stable. The USA has also shown positive economic development. The continuous expansion of the activities of the producing subsidiaries KNAPP AB, KNAPP Systemintegration GmbH, and Drkopp Frdertechnik GmbH, offers another chance as their revenues are likely to increase due to the present level of orders. The strategy to improve the satisfaction of our customers was successfully realized by strengthening customer services. An increase in turnover is also expected in this area. Based on the high level of orders and the quality of the offer projects, we continue to anticipate an organic growth of about 10 percent.

20 | KNAPP AG

Solution provider
KNAPP AG | 21

the company
Solution provider History

The changing face of logistics

Even though the demands on logistics have changed significantly since the company was founded in 1952, the basic goal is still the same: The right goods in the right quantities in the right place at the right time.

1952

Ing. Gnter Knapp founded a company to manufacture special machines and set up a small workshop in the cellar of his private home, employing two metal smiths.

1960

Production expanded. The company began to build milk pumps, doughnut filling machines, lifts and small conveying systems.

1972

KNAPP lands the first international order: The first logistics system is installed in Germany for the pharmaceutical wholesaler Dr. Krey & Figener in Dsseldorf.

1980

A production hall and an office building is established at the city limits of Graz: Gnter-Knapp-Strasse 57 is still the address of company headquarters.

2000

The fast-mover autopicker SDA-2000 dominates the market. The autopicker processes up to 2,000 orders per hour. KNAPP catapults to the top of the Material Handling Suppliers Worlds Top 20.

2002

KNAPP plays a leading role in developing automated picking systems and dynamic goods-to-person systems. KNAPP makes history: The first OSR Shuttle goes into operation.

2008

KNAPP continues on its successful course and expands into Scandinavia by acquiring the logistics company MOVING AB.

2009

On July 1, 2009 KNAPP appears under its new name, KNAPP AG.

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the company
Solution provider History

1983

A long-standing vision becomes reality an autopicker for the pharmaceutical sector. The autopicker sets new standards in the industry.

1990

The first order in the USA with emphasis on software solutions is prelude to the opening up of international markets.

1999

KNAPP purchases the companies SYSLOG and LOGIM and builds competence and know-how in the software branch.

2010

KNAPP acquires the German company Drkopp Frdertechnik GmbH and advances to market leader and supplier of complete logistics systems for the fashion sector.

2011

KNAPP employs around 2,000 people worldwide. The OSR Shuttle is the leading technology in goodsto-person systems. KNAPP advances into a new era in intralogistics with KiSoft Vision.

2012

60 years with KNAPP By the beginning of the year, KNAPP already reports selling the 10,000th shuttle the newest generation OSR Shuttle supplies 50 million pairs of shoes each year for shoe manufacturer Clarks US starting at the end of 2012.

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the company
Solution provider Intralogistics

Multi-faceted intralogistics
As solution provider, KNAPP is committed to providing one-stop complete intralogistics solutions. KNAPP AGs solution portfolio is as widely ranging as the sectors of their customers with flexible solutions customized to fit individual requirements.

Making complexity simple

Making complexity simple is at the centre of all areas at KNAPP. KNAPP brings together competence from mechanics, electrics, hardware and software spanning from development, planning, and installation to comprehensive after-care and offers complete turnkey solutions. In keeping with the motto, KNAPP develops wellthought out solutions for complex requirements, to make the intralogistic processes more efficient and transparent. KNAPPs complete solutions are oriented towards customers from the sectors pharma & healthcare, fashion, cosmetics, retail (food/non-food), e-commerce/multichannel, tools & spares, 3pl, media, office and tobacco. Through its years of experience in these sectors, KNAPP has the necessary knowhow and the technological edge to optimally address sector-specific requirements, offering each customer a customized performance mix.

Pharma & Healthcare

Fashion

Retail Food/Non-Food

E-Commerce/ Multichannel

Tools & Spares

Cosmetics

Media

Office

Tobacco

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the company
Solution Provider

Sustainability,
a contemporary issue
What are the demands of our customers what concepts can KNAPP offer? This always depends on the relevant sector, which is why we focus on a few selected sectors. In the end, it always comes down to the same topic: to work with the least number of goods movements as possible within the warehouse. We have created pioneering solutions in this field with the all-in shuttle, the flexible warehouse and the multichannel warehouse. The goods are moved as little as possible, which is a major contribution to sustainability. After all it is much better not to move articles at all, than to move them using less energy. Further trends are the goods-to-person principle and the maximum use of floor space, which means storing goods at heights. Of course energy consumption and energy efficiency are always an issue. With energy consumption of 510 percent compared to conventional AS/ RS, we took a big step forward with our shuttles. And the quality aspect: each quality outlier consumes unnecessary energy which means we have to avoid making mistakes

How will KNAPP influence the market in the future? The next trend that we are setting is the zero defect warehouse. For checks and quality assurance, entire warehouses are conventionally equipped with fully-automated check systems that are located after the picking areas. This means additional space, heating, cooling and lighting is required, which is not advantageous in terms of sustainability; also, the jobs are not attractive. We are headed on a completely different path: There are no more conventional check stations, instead we check each section in the warehouse in which activity is taking place. To this end we use image recognition and image processing system, both in the automatic areas as well as in manual areas. The principle is based on the quality management systems of the automobile sector, which is to prevent errors in the process and so no checks are required at the end.
Gerald Hofer | CEO

KNAPP AG | 25

the company
Solution provider Intralogistics

Recipe for success

For years KNAPP AG customers have profited from the companys vast experience, its innovative solutions and its technological leadership. KNAPP demands the best from itself in order to meet the demands of its customers. Only businesses that constantly strive for improvement keep their competitive edge. The years of experience in the area warehouse logistics and warehouse automation, the innovative strengths and the outstanding quality of the components speak for KNAPP. The solutions are modularly and flexibly constructed and grow with the needs and business processes of the customer. True to its all-in-one strategy, KNAPP is a strong partner throughout the entire project, from the offer phase, planning and installation to system startup and extensive after-sales support. The projects are realized by an experienced and qualified team of KNAPP employees. In open dialogue with the customer, the cooperative approach to the solution is worked out. Standard project management stands for comprehensive support and constant quality. Clear standards and project management tools make a simple, cost-efficient and resource-saving project development. The solutions are characterized by cost effectiveness and great capacity for performance; the innovative solutions equip KNAPP customers in the best possible way for future growth. Along with the efficient, transparent design of the intralogistic processes and the resultant high level of service, by applying the most modern automation technologies, an important positive contribution is also made to our environment.

26 | KNAPP AG

Technology and Innovation

KNAPP AG | 27

the company
Technology and Innovation

Always one step ahead of the future

Intralogistics is a large creative playing field, where everyday new, exciting challenges present themselves to those participating. Courage and creativity are demanded, if we want to find and realize the best possible solutions. KNAPP therefore relies on cooperation with technical research and educational organizations for cooperative projects or diploma theses.

Forging new paths

For innovation and development, KNAPP is always exploring new paths and proving not only its courage but also its sector expertise, which rests on decades of experience in intralogistics. This experience, along with the necessary sensitivity to recognized new challenges in advance, makes KNAPP the technology leader and a strong business partner. Milestones in the history of KNAPP product development are the OSR Shuttle, which has made a permanent impact on intralogistics, KiSoft Vision, a revolutionary picking system that functions with augmented reality, and the Open Shuttles, the free-moving robots that communicate with a speech module.

Open Shuttle

28 | KNAPP AG

the company
Technology and Innovation

Modern pioneers with vision

As leader in technology KNAPP concentrates on the future and its innovations. The demands made on modern warehouse logistics are subject to ongoing change and KNAPP gladly accepts the challenge of finding solutions for such demands as well as the growth associated with it. Therefore KNAPP is and remains a reliable, long-term partner for their customers making growth possible for each. Research and development have high priority at KNAPP. New solutions and products are continuously being developed. Existing products are also continuously honed.

KNAPP AG | 29

the company
Technology and Innovation | All-in shuttle

All-in shuttle A success story

Revolution
On April 1, 2002 the first OSR Shuttle was put into operation at the pharmaceutical wholesaler Richter Pharma in Wells, Austria. With the development and startup of the first shuttle system worldwide, KNAPP not only began a new chapter in the history of logistics, but also ushered in a whole new age. Back then, stacker cranes were used for the vertical and horizontal transport of storage containers in an automated storage system, and the shuttle technology was, at first, met with scepticism. The basic principle of the OSR Shuttle is the decoupling of the vertical and horizontal transport of load carriers. This means that there is one shuttle on each level that stores or retrieves the load carrier before transfer onto a lift. The throughput and availability of the system is tremendously increased. Today we cannot do without the shuttle technology. The shuttle technology has become state-of-the-art and therefore indispensable to modern intralogistics.

OSR Shuttle

30 | KNAPP AG

the company
Technology and Innovation | All-in shuttle

Evolution
Todays shuttle systems simply dwarf the original OSR Shuttle systems: In the beginning, the maximum construction height was six meters and the rack length was limited to 30 meters. These dimensions were completely adequate for the time. Over the years, demands on the OSR Shuttle and the applications of this technology have grown, and with this the systems themselves have become larger. The product family has been completed by technologies such as the Fastbox, or the ergonomic Pick-it-Easy work stations. Originally designed as an efficient storage and picking system for the pharma branch, the OSR Shuttle now covers an almost unlimited product spectrum, and unifies various warehouse processes and sales channels. Through the use of OSR Shuttles, item range, warehouse processes and sales channels merge to form one harmonious framework the low complexity warehouse. The shuttle systems themselves have also grown considerably. The current OSR Shuttles tower as high as a 10 storey apartment building and have reached 100 meters in length. The systems have also become more flexible: Containers with goods weighing as much as 50 kg can be stored as much as four-deep. Adjustable telescope arms make it possible to handle warehouse containers varying from the size of an A5 sheet to the size of a europallet.

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the company
Technologie und Innovation | All-in shuttle

Data Facts Records

KNAPP is the inventor of shuttle technology and is the world market leader in terms of shuttle systems, with 150 installed OSR Shuttle systems. The largest as well as the longest and highest shuttle systems of the world come from KNAPP.

OSR Shuttle in numbers

10 years of experience 150 installed systems in operation worldwide 500 aisles/over 10,000 shuttles in operation worldwide 3 million storage locations in use world-wide 200 million shuttle kilometres 30,000 times the distance between Vienna and New York 5,000 times around the world 500 times the distance between the earth and the moon

32 | KNAPP AG

Technologie und Innovation | Low complexity warehouse

the company

Low complexity warehouse

The path travelled by an item goes from goods-in to picking to dispatch, and can include processes such as returns management, replenishment processes or cross-docking these processes often require a great deal of logistical effort and many different technologies. With the low complexity warehouse, KNAPP had harmoniously brought together various technologies and processes.

Complex things made simple

The low complexity warehouse means to reduce the multitude of technologies used in warehouse and to simplify warehouse processes: For every application in the warehouse, KNAPP has a suitable system for the OSR Shuttle line of products. In the low complexity warehouse, the OSR Shuttle is the backbone of the logistical system. Using the OSR Shuttle as an all-in-one solution provides access to the full range of items; warehouse areas and various business areas merge in to a harmonious framework. In the modern world of intralogistics, where the keyword is multi-channel, serving various sales channels from a central point is becoming more and more meaningful, and the low complexity warehouse represents a cutting edge solution.
Versatile scope of application: OSR Shuttle

KNAPP AG | 33

the company

Technologie und Innovation | Zero defect warehouse

Zero defect warehouse

In the course of processing orders there are always potential sources of errors, which cost time and money. With the zero defect warehouse KNAPP delivers a storage concept in which the use of the most modern technology makes picking errors a thing of the past.

Preventing errors before they happen

KNAPP combines existing solutions with innovative technologies in the zero defect warehouse and sets new standards in quality assurance and checks. The costs of errors are therefore reduced to a minimum and the level of service and the delivery reliability for the customer are improved. In the zero defect warehouse, unique man-machine interfaces are used. The zero error strategy is, for example, realized through the most modern image analysis with KiSoft Vision. KiSoft Vision is a revolutionary optical picking technology that functions with augmented reality. The real environment is overlaid with virtual information and pictures. This information is displayed through a head mounted display. This makes the picking process simple, efficient and reliable. Along with picking with a head mounted display, KNAPP is also driving further developments in the area of image processing and 100% checks.

Picking with KiSoft Vision

34 | KNAPP AG

Best practice
KNAPP AG | 35

the company
Best practice

Aragofar

Innovative all-in-one solution for optimal supply

In order to be able to handle the increasing number of orders and optimally supply about 650 pharmacies in the Aragon region, Aragofar decided to carry out a comprehensive modernization and expansion of the distribution centre in Zaragoza. The innovative all-inone solution ensures optimized warehouse processes and integrates existing systems. The brain behind the automation solution is the powerful logistics software KiSoft, responsible for all the central warehouse processes from warehouse and stock management to the control of subsystems, and making complete lot tracking possible. This provides the highest quality standards for Aragofar customers. The stacker crane Speeder carries out the automatic replenishment, the OSR Shuttle offers spaceeffective storage and efficient picking. Storage and picking strategies are tailored to the respective article group making the gentle and efficient processing of items possible. The picking stations are designed according to ergonomic principles; the goods-to-person principle also minimizes the time needed for walking. The majority of orders are fulfilled automatically by the central belt autopickers, while specific items are manually picked using RF technologies. With the intelligent KNAPP solution, about 90% of the order lines can be processed automatically. During order processing, automated and manual process are seamlessly combined, guaranteeing order processing with the fewest possible errors, highest possible throughput and the fastest transit time. Customer: Location: Core competence: No. of articles: Lines/day: Aragofar Zaragoza, Spain Pharma 26,000 45,000

Highest picking quality

36 | KNAPP AG

the company
Best practice

WASI

Intelligent solution for high standards

WASI is specialist in stainless steel products and supplies 6,000 customers worldwide. The order structure is characterized by deliveries of various sizes, from small packages to supplies in containers. WASIs requirements included: Simple, flexible design of the warehouse processes Ergonomic picking: using both hands for picking heavy items Greatest warehouse capacity in the least amount of space Covering various types of customer orders with one central technology To meet the growing market demands made on WASI, KNAPP designed and implemented a solution according to the low complexity warehouse principle. The backbone of the intralogistics solution is the OSR Shuttle, which provides storage as a goods-in and dispatch buffer as well as supporting picking and most of the warehouse processes. The load carriers are stored three-deep in the OSR Shuttle. A standardized control and management software is also implemented: Through this a wide item range can be stored in the smallest amount of space. The manual picking processes for stainless steel products are converted to KiSoft Voice. The voice-directed picking technology KiSoft Voice fits WASIs requirements for simplicity, flexibility and precision. Customer: Location: Core competence: WASI Wuppertal Ronsdorf, Germany Stainless steel products

Voice Directed Picking technology KiSoft Voice

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the company
Best practice

John Lewis Partnership

Award-winning DC in Magna Park

John Lewis Partnership (JLP) is one of the leading department store chains in Great Britain and has depended on KNAPP competence and innovative strength for many years. The automation solution by KNAPP is the heart of the JLP distribution network and is optimally tailored to meet customer demands. The DC unites ergonomics, efficiency, and maximum flexibility in the processing of all the JLP sectors: B2B and B2C orders are processed from Magna Park. Service level and the availability of goods were optimized with a simultaneous savings. A key component of the Magna Park DC is the automatic container storage system with 287,860 storage locations comprised of a 13-aisle Smart Storage Systems and a 16-aisle OSR Shuttle: This combination offers JLP an optimal storage and retrieval speed (OSR Shuttle) and maximum storage density (Smart-Storage-System). Picking for B2C and B2B orders is made in separate areas at the ergonomic goods-to-person work stations. To reduce the degree of work in the stores, the picking is carried out according to the shop-friendly principle. In the dispatch area, an OSR Shuttle serves as a buffer and retrieves the containers in the proper sequence. Orders for end customers are prepared in a separate area for dispatch. Customer: Location: Core competence: Total floor space: Item range: Order lines/day: John Lewis Partnership Milton Keynes, Magna Park, Great Britain Retail, multichannel, e-commerce 62,000 m more than 80,000 items B2B: 170,000 B2C: 55,000

Goods-to-Person picking station

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Best practice

DB Schenker

A KiSoft corporate-wide release for South-East Europe

DB Schenker is one of the leading integrated logistics providers in Austria and South-East Europe. In Vienna, Schenker & Co Ag acts as regional head office for the Southeast European region in 13 countries. DB Schenker made the decision for KiSoft in 2007, to provide a new standardized logistics software for South-East Europe region. The pilot solution was realized just six months after the contract was signed, and in November 2007, was put in operation in Budapest. In April 2008, the rollouts for the distribution centres in Bucharest and Bratislava were carried out. In parallel, a corporate-wide release was worked out with DB Schenker for all the locations in the SouthEast Europe region. Since 2009, startups have been carried out continuously according to the rollout plan by the team of KiSoft experts at DB Schenker. The KiSoft offers the following advantages through the central server installation in Vienna: Workflow definitions at the client level at each location Integration of the client ERP communication through standardized interface strategy Optimized warehouse processes for various client demands Complete multi-language function for users and clients KNAPPs many customers from a variety of sectors are an advantage for DB Schenker because they guarantee ongoing development of the system. Updates are quickly and easily made available for all locations.

Customer: Location: Core competence:

DB Schenker South-East Europe Logistics service provider

DB Schenker one of the leading integrated logistics providers

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Best practice

Fiege

Fiege relies on the Pocket Sorter system by Drkopp

Fiege is a pioneer in contract logistics and offers its customers first-class, individual logistic solutions. To optimize the service level for customers in, Fiege selected the innovative Pocket Sorter System of KNAPPs subsidiary, Drkopp Frdertechnik. Central to the requirements was increasing efficiency in order handling for the improvement of the service level. The innovative Pocket Sorter system with pockets optimally fulfilled the requirements. The Pocket Sorter can also efficiently transport both flat and hanging goods. Each pocket has a transponder with RFID technology, so each item can be uniquely identified and tracked at all times. The Pocket Sorter is connected to the track system with roller adapters. Customer: Location: Core competence: Deliveries per year: Orders per day: Fiege Greven, Germany Multi-client logistics/ contract logistics 2.5 million 13,000 parts/700 packages
Patented Pocket Sorter System by Drkopp

The solution forms a stable platform for future growth and offers Fiege the following advantages: Increasing the throughput to more than 5,000 items per hour Same-day delivery for orders coming in before 2 p.m. Dynamic access to most of the product range Secure and efficient transport of flat goods Ergonomic work stations

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Sustainability and CSR

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Sustainability and CSR

At KNAPP, CSR means...

The idea of sustainable economics originally began in German forestry. Only as much wood was harvested from the forest as could grow back. The modern concept of sustainability is based on this principle.

Stakeholder values
KNAPP AG, as member of the local economy, society and environment, is well aware of its particular duties towards both man and nature. The principle of sustainability as well as ecological and social principles build an integral part of the company strategy and therefore form the foundation of daily decision-making. KNAPP has laid great emphasis on economical, ecological and social integrity in all business areas. The business policy is oriented to the principles of stakeholder values: The success of the company is measured not only on economical factors such as profit, but also on such factors as customer satisfaction and the impact on the environment and society.

Sustainable all-in-one solutions

As a solution provider, KNAPP offers customized allin-one solutions that are designed and optimized with the principle of sustainability in the foreground. From the first idea and extending across the entire product life-cycle to its end, the products and system solutions are analysed, making safety and error management efficient. The products are produced, installed at the customer and started up with the aim of conserving resources.

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Sustainability and CSR

KNAPP corporate environmental policy

The company values of reliability, courage, openness, appreciation and creativity shape the KNAPP mission statement. KNAPP AG has developed its corporate environmental policy based on these values. One of the guidelines of the corporate environmental policy is the promotion of awareness for resource protection and environmental protection in our employees and suppliers. Regular training and actions pertaining to the topic of environmental protection are part of our ongoing process of improvement. KNAPP AG knows and respects all environmentally relevant rules and regulations and complies in an exemplary manner. The company has regular exchange with authorities and has an open dialogue with the public and with other companies regarding questions of environmental protection. Information on the corporate environmental policy of the KNAPP is transparent and regularly communicated to the outside. The evaluation of our environmental specifications is tied into the documented, continuous improvement and innovation process, involving all employees. We try to avoid every unnecessary risk. The KNAPP corporate environmental policy may be found in detail at www.knapp.com.

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Sustainability and CSR

Act responsibly Enjoy sustainability

Research and development
The development and creation of all the products at KNAPP are conducted using the most modern technologies in consideration of the environment and resources. Central elements of research and development are, for example, the reduction of current consumption, shortening transport distances, and weight-saving design of the systems.

Efficient and energy-saving

The ecological and economical advantages of the OSR Shuttle stand out: One OSR Shuttle aisle can attain the same performance as 5 aisles with a stacker crane but only needs 5 percent of the energy required by a stacker crane. Additionally, installing an OSR Shuttle decreases the space required by about half, in comparison to conventional station and sorting systems. This saves on building costs and materials, and the heating and cooling requirements are significantly reduced. The shuttle itself weighs very little, therefore optimizing power requirements. The brake energy of the lifts and shuttles is also fed back into the system. The control software KiSoft SRC continually optimizes transport routes and transport movements, making an important contribution to energy conservation. The OSR Shuttle achieves in sum the lowest energy consumption of comparable systems on the market and is additionally more powerful, all due to the use of the most modern energy-saving technologies.

KNAPP in tune with the times

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Sustainability and CSR

Environmental protection at coffee time

KNAPP has its own coffee mug, given to each employee with the request to use it in the coffee machine instead of relying on plastic cups. It is also more pleasant to drink coffee out of a mug instead of a plastic cup. The KNAPP coffee mug is proof that it is possible to combine environmental awareness with one of lifes little pleasures. With this strategy, KNAPP hopes to reduce the use of plastic cups by at least 40 percent, with the initial count at 200,000 cups.

KNAPP launches environmental controlling

In cooperation with the Fachhochschule Campus 02, KNAPP determined the ecological footprint of the companys 65,000 m headquarters in Hart bei Graz in fiscal year 2010/11 and the first half of 2011/2012. The analysis included the categories energy, air emissions and waste, as well as infrastructure and environmental management indices. When the project concluded at the end of January 2012, it was clear that the main producers of CO2 were in the area energy, in the form of electricity, district heating and gas. Other important indices come from the fuel consumption of the company fleet and from waste generation. KNAPP plans to expand the controlling and to implement the Balanced Scorecard in the future.

The KNAPP coffee mug is one of many awareness measures.

Project team of FH Campus02

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Sustainability and CSR

Small acts great effects

Protocol, offer, contracts: In a large company like KNAPP AG a tremendous quantity of paper is printed every day per year about 5 million sheets. Stacked on top of each other, this paper would build a tower that is 500 metres high, which would tower over the world-famous Empire State Building as well as the Petronas Towers, and would be eye to eye with the tallest building in the world, the Taipeh Tower. To reduce paper consumption, KNAPP AG made doublesided printing the standard setting for all printers in the company. Along with this huge amount of paper, numerous empty carton toner cartridges must also be properly disposed. Since 2004, KNAPP AG has been supporting a recycling project for empty toner cartridges that profits the Styrian childrens cancer fund.

Resource conserving production

In the production halls of the Hart bei Graz location, conserving resources plays an important role. KNAPP is a long-time member of the environmental programme, koprofit, of the City of Graz, an effort for the ongoing improvement of use of raw materials and energy at the Hart bei Graz location. The production halls, for example, are heated with machine waste heat. The yearly consumption of coating powder in the coating plant at KNAPP is enormous: 35 football fields could be painted with this coating. A powder recovery system ensures that no powder is lost or wasted. The powder, used to coat the parts of the KNAPP systems, is non-toxic and water soluble.

Print cartridge collection to benefit the Styrian childrens cancer fund

Optimal and state-of-the-art coating

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Sustainability and CSR

Seeing the world through the eyes of others

KiSoft Web Eye is a revolutionary new system for service support: The staff on site wears a headset with camera, microphone, speakers and a see-through display. The KNAPP Hotline technician can then see what the on-site employee sees and can give precise directions or upload videos, sketches or documents to be seen on the display. The misunderstandings that often occur over the phone can be avoided, and failures can be more quickly rectified. This also reduces the cost and environmental impact of travel to locations.

Supplier code of conduct

To minimize transport times and emissions, KNAPP mainly reaches out to a network of regional suppliers. When selecting a supplier, KNAPP places high value on the use of high quality material and resource conservative manufacturing, as well as first-class working environments and fair pay for the employees. Outside of Austria, KNAPP only produces in countries fulfilling these requirements and that have strict regulations for quality, environment as well as for health and safety.

KiSoft Web Eye: New dimensions in service support

Keeping resource conservation in mind

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Sustainability and CSR

Mobility initiative
KNAPP AG also actively promotes employee awareness of environmentally-friendly transportation alternatives such as the bicycle or the train. The KNAPP fleet has been augmented by a small bicycle and e-bike fleet, and very short business trips can be made with the bikes. A significant improvement in mobility was made by the opening of a fast commuter train station in the immediate neighbourhood of the company headquarters. Many employees have already switched from cars to environmentally-friendly fast trains. Many KNAPP employees have decided to form carpools: these save time and money, as well as emissions. To help with the formation of carpools, KNAPP decided to use the online carpool portal flinc.org. Through the online portal, employees can comfortably search for an appropriate carpool on a mobile terminal. Participation in carpools has risen from 4 percent to 11 percent.

Fit and environmentally friendly on the way to work

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Sustainability and CSR

Body and mind in harmony

KNAPP is investing in awareness not just in terms of the environment, but also in the area of personal wellness. A healthy mind is best found in a healthy body. This basic thought has lead to the health programmes and measures of KNAPPvital and Impuls, to keep the balance between mind and body strong and healthy. Along with a comprehensive sport and movement programme, KNAPPvital also offers diverse cultural and pleasurable events for the employee. Through these measures, cross-departmental contacts are promoted aside from the workday, which has a positive influence on the work atmosphere.

Relaxation and balance through yoga

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solution provider
Knapp aG Gnter-Knapp-Strasse 5-7 8075 Hart bei Graz | Austria Knapp Systemintegration GmbH Waltenbachstrasse 9 8700 Leoben | Austria Drkopp Frdertechnik GmbH Potsdamer Strasse 190 33719 Bielefeld | Germany Knapp Deutschland GmbH Seligenstdter Grund 7 63150 Heusenstamm | Germany Knapp australasia pty Ltd Unit 6, 120-122 Rodeo Drive Dandenong South Melbourne | Australia Knapp australasia pty Ltd 130 to 148 Woodpark Road Smithfield Sydney NSW | Australia Knapp Logistics automation Systems (Beijing) Co., Ltd. No. 170 Beiyuan Road Chaoyang District Beijing PRC | China Knapp Benelux BVBa Industriepark-West 75 9100 Sint Niklaas | Belgium Knapp Benelux BV Noordhoven 19 6042 NW Roermond | Netherlands Knapp Sudamrica Logistica e automao Ltda Rua Joo Zarpelon, 777 Costeira | So Jos dos Pinhais PR Cep. 83.015-210 | Brazil Knapp Logistics automation Inc. 2124 Barrett Park Drive, Suite 100 Kennesaw GA 30144 | USA Knapp U.K. Ltd. Unit 14, Crendon Industrial Park Long Crendon Aylesbury Buckinghamshire | HP18 9EQ | UK Knapp Italia S.r.l. Centro Direzionale Colleoni | Palazzo Taurus A3, Scala 1 220041 Agrate Brianza, MB | Italy Knapp Ibrica S.L. Avenida sur del Aeropuerto de Barajas 34 28042 Madrid | Spain Knapp France SaRL Parc de Lognes | 23, rue de la Maison Rouge 77185 Lognes | France Knapp South africa Ltd. P.O. Box 146 | Blue Valley Golf Estate Kosmosdal 0096 (Gauteng) | South Africa Knapp Logistiksysteme GmbH Schulhausstrasse 6 | 4800 Zofingen Kanton Aargau | Switzerland Knapp aB Jitegatan 7 265 82 storp | Sweden Knapp a/S Karlshj 34 4733 Tappernje | Denmark Knapp aS Industriveien 33 1337 Sandvika | Norway Knapp polska Sp. z o.o. ul. Kolektorska 15/2 01-692 Warsaw | Poland

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Wir sind ausgezeichnet

Gedruckt nach der Richtlinie Druckerzeugnisse des sterreichischen Umweltzeichens, Medienfabrik Graz, UW-Nr. 812

PEFC Certified This product is from sustainably managed forests, recycled and controlled sources. www.pefc.org

The print is according to the rules Druckerzeugnisse of the Austian Ecolabel, Medienfabrik Graz, UW-Nr. 812

compensated
Ident-Nr. A-10373

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solution provider
KNAPP AG Gnter-Knapp-Strasse 57 8075 Hart bei Graz | Austria

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