Abdul Wadud, 41119056

Questionnaire
Listed below are different opinions about Employee by Customers. Please rate how strongly you agree or disagree with each of the following statements by placing a check mark. Question 1: The service provide by National Bank Ltd is satisfactory. Extremely Strongly agree agree 9 8 Agree Somewhat Neither Agree agree 6 5 Disagree Somewhat Strongly disagree Disagree 3 2 Extremely disagree 1

Question 2: The environment of NBL is very clean and tidy. Extremely Strongly agree agree 9 8 Agree Somewhat Neither Agree agree 6 5 Disagree Somewhat Strongly disagree Disagree 3 2 Extremely disagree 1

Question 3: The employee of NBL ensures prompt services & very cordial. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 4: The loan interest rate is lower compared to other banks. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 5: The deposit interest rate is higher compared to other banks. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 6: In case of opening savings & current account NBL needs lump sum amount of money. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Abdul Wadud, 41119056 Question 7: In case of clearing cheque return NBL imposes lower penal charge compared to others. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 8: NBL Cards facility are better compared to other banks. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 9: Employees of NBL are very helpful to fill up the SB, CD, NMS, FDR, DBS form. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 10: NBL Try to maintain standardized modern banking & employees are very qualified. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 11: NBL start a new dimension in banking in respect of foreign remittance business in Bangladesh Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Abdul Wadud, 41119056 Question 12: NBL always emphasize mass banking practice in favour of customer. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Question 13: NBL Marketing & Advertising Campaign allure the customer to get service from NBL. Extremely agree 9 Strongly agree 8 7 Agree Somewhat Agree 6 Neither agree 5 Disagree Somewhat disagree 3 Strongly Disagree 2 Extremely disagree 1

Thank You for your Cooperation ..................................