Document Makers 2398 Red Street Salem, MA 34588 March 10, 2001 Thomas R. Smith Drivers Co.

3489 Greene Ave. Olympia, WA 98502 Dear Mr. Smith: I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem. My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience. Sincerely, (signature here) Richard Brown President Recar Merchandising Joseph Subdivision Quezon City July 15, 2008 Mr. Rino Castro Sales Marketing ABC Trading # 451 Apple St. Muntinlupa Mr. Castro: My order No. X-458176 of July 15, 2008 for three dozen boxes of face powder and five cartons of liquid astringent arrived today. The shipment was so badly damaged that the merchandise cannot be used. I am accordingly shipping it back to you by express C.O.D., expecting you to send a duplicate shipment at once. You will be able to determine whether the damage was due to faulty packing or improper handling by the express company. Such accidents are bound to occur occasionally, and I am not finding fault with your usually excellent service; but since I wanted this merchandise for my Friday sale on August 1, I shall appreciate your letting me know whether or not I can expect the new shipment not later than August 15. Yours truly, Esmeralda Crisostomo Sample Claim Letter Customer Order December 15, 2008 Dorman Printing Press #143 Del Pilar St. Cabanatuan City Dear Mr. Cabiling: Our order of December 02 called for 24 pads of 54 yellow New Year calendars. On your invoice No. 4751 you billed and shipped 10 of these pads. On December 12, your invoice No. 5140, you sent 14 of the complete New Year calendars in green. We are returning the 14 complete calendars, and ask that you send at once the 12 yellow pads, without the metal bases, to complete our original order. Sincerely yours, Imelda Valera Virtual Business Inc. Room 45 Rosario Bldg. Pasig City Madam:

Several weeks ago we sent you some copy for our 1995-1996 Annual Catalog, and at the same time sent some other copy to one of your competitors. His pages have been finished, received and distributed, while you have not even furnished us with a proof. We honestly feel that you are not giving us the service to which we are entitled. Please let us know at once when we may expect proof and the finished copy from you. Everyday we are receiving requests for catalogs which we cannot grant because our supply is completely exhausted. We are doing everything possible to re-establish our former business relations with you. However, we think you will agree with us that this increased business is not justified unless you can materially better your service. Yours truly, May Anne Curtiz Example of Claim Letter

3000 East James Road Alexandria, VA 22303 July 20, 1997 Mr. Joel Turner, Manager Professional Computing, Inc. 2500 Leesburg Pike, Suite 10 Alexandria, VA 22300 Dear Mr. Turner: I am pleased with the Pentium computer that I purchased from you on July 10, 1997. However, I have discovered one problem that needs to be corrected. When I purchased the computer, I requested a Matrox Millennium graphics accelerator with a 4 megabyte base board. When I picked up the computer, I signed a statement on the invoice that the computer was configured properly. However, as you can see from an attached copy of the invoice, it does not make clear how much memory was installed with the accelerator. Before signing the statement, I asked about the amount of memory that had been installed. Your salesman, Richard Riley, told me that my system contained a board with 4 MB of memory. Unfortunately, I have since discovered that my system has only 2 MB of memory. I am upset about the lack of memory since I am unable to produce the project for which I specifically purchased my new computer. I need to have the memory installed as soon as possible, or I will return the computer within the 30-day period allowed in the sales contract. Please let me know when I can bring the computer in for service. You can reach me at home (572-3304) or at work (634-6803). Sincerely, (Signature) Nancy Hoagland Enc. Invoice No. 34-2580 = Sample Letters Date Senders Name Office Position Department Senders Address Addressee Company Name Company Address Dear Name:

Credit Approval Letter for A Grant

This letter is to inform you that we have received and reviewed your application for loan. We are happy to inform you that your request has been approved and is currently being processed. Having a minimum tangible asset of (amount) and a minimum owners equity of (percentage as per total asset), our company has decided to grant you the loan. Under suitably executed security documents you shall provide us with the following collateral as security for the credit: Accounts receivable amounting to (value), equipment with a carrying value of (amount), and (others that you wish to specify). Your written expression of agreement must be secured, as we shall do business as bounded by the terms contained therein. We are happy to be doing business with you. Thank you and God bless your dealings. Sincerely, Your name # 2 Sample Letter Date Senders Name Office Position Department Senders Address Addressee Company Name Company Address Dear Name: This letter is to inform you that we have received and reviewed your application for loan. We are happy to inform you that your request has been approved and is currently being processed. A file has been sent to you in your email that outlines the terms and conditions binding the credit rules. We would like to hear from you as soon as you receive this message to schedule a meeting with the finance officer of the company for clarifications that you might want to discuss. We are happy to be doing business with you. Thank you and God bless your dealings. Sincerely, Your Name Acceptance Letter to an Invitation Sample Letter #1 Thurston How 123 Park Avenue Carrollton, TX 00000 222-555-1000 Oscar Rockefellow 321 42nd Avenue Austin, TX 00001 Dear Oscar, It is a great pleasure to receive an invitation for the baptism of your new baby. My daughter Ana and I will be delighted to witness the baptismal of your son Tom on June 06, 2010 at 10:00 am at First United Methodist Church in Austin, Texas. This event will surely make our seeing you all the more special. We are looking forward to share with you this worthwhile occasion. Your friend, Thurston How

Sample Letter #2 Thelma How 123 Park Avenue Carrollton, TX 00000 222-555-1000 Olive Rockefellow 321 42nd Avenue Austin, TX 00001 Dear Olive, My wife Margo and I are thrilled to hear about your engagement. We are pleased to know that you thought of us to be part of a very important occasion in your life. We will be driving down to Drexel Hill to visit our parents two days before your engagement; so we will not miss this event at Drexel Brook on May 30 at 6 oclock in the evening. We are excited to meet your fiance Bobby and wish to congratulate both of you personally. We look forward to seeing you again and meeting your husband-to-be. Sincerely, Thelma How Acceptance Letter of a Suggestion or Recommendation Sample Letter #1 From: Thurston How VP Marketing PurFoods Corporation 123 Park Avenue Carrollton, TX 00000 222-555-1000 To: Oscar Rockefellow 321 42nd Avenue Austin, TX 00001 Dear Oscar, The Marketing Department has passed it on to every officer and it seems that your suggestion regarding the repacking of the marketed foods is the most strategic way to boost sales. You are right in suggesting that coming out with Foods-Ready-to-Eat in Tetra Pack will reduce our expenses paid to carriers. The shipping of canned foods is very expensive because of the heavy cans. With tetra pack, the shipping charge will dramatically drop because of the lighter weight. And as we save from shipping charges, we can give our customers special discounts to encourage them to buy our products. Your idea makes good sense; it will result to lower costs and improved sales. With this, we take our hats off to you. The contribution you have presented will improve the performance of the Sales and Marketing Department. We are grateful for your idea and hope to hear more. Thurston How VP Marketing Sample Letter #2 From: Thurston How 123 Park Avenue Carrollton, TX 00000 222-555-1000

To: Oscar Rockefellow 321 42nd Avenue Austin, TX 00001 Dear Oscar, Thank you for taking the time to write about the employees concern regarding the mode of payment of their salaries. Your suggestion made us realize to implement an immediate change to avoid lingering problems. It seems that the Cashiers Office is having difficulty in releasing the salaries of the employees. Hence, we are considering your suggestion to maintain a bank account for every employee where they can withdraw from their salaries. We are at present communicating with the bank and will keep you informed of any development. The office is very thankful that we go hand in hand in this situation. Your valuable suggestion works well to protect the labor and the management as well. Sincerely thankful, Thurston How Manager, Accounting Department Acceptance Letter for an Honor Sample Letter #1 Thurston Howell IV 123 Park Avenue New York, New York 00000 222-555-1000 Oscar Rockefeller President / CEO Chez Financial 321 42nd Avenue Manhattan, New York 00001 Dear Mr. Rockefeller, I felt highly honored to learn that I was named as the Model Employee of the Year. It has always been my dream to work for a banking institution and to stay here for the rest of my working age. The honor bestowed upon me strengthens my belief that my life would not be the same without my work. It is overwhelming to see that my hard work and endless effort to give the best has been recognized. I understand that I will be attending the Awards Ceremony at the Houston Pavilion on the 31st of May 2010 at 7 oclock in the evening. I appreciated the two tickets you provided for me and my wife. As instructed, I have prepared a brief speech about my experience in the company and how the award has changed my outlook in life. Again, I would like to extend my deep appreciation and thank you for recognizing my work. I wish to see you all on May 31. Sincerely, Thurston Howell IV Sample Letter #2 Thurston Howell IV Books for Kids 123 Park Avenue New York, New York 00000 222-555-1000 Oscar Rockefeller Chairman New York Community Service 321 42nd Avenue Manhattan, New York 00001 Dear Mr. Rockefeller,

It was an emotional moment when we your letter informing us that our organization has been selected for the Community Service Award. When we started the Books for the Kids Charitable Organization, we had nothing in mind but to extend help in educating the poor kids in the community. The award was far from our expectations; thats why we are extremely happy that you recognized the cause of our organization. No amount of words can express how thankful we are for the honor bestowed upon us. We will all be present at the Delaware University auditorium at 10:00 in the morning to receive the honor. As requested, we will bring ten beneficiaries to take part on the luncheon banquet. Again, thank you very much. Thurston Howell IV Inquiry letter Training Program July 2, 2008 Mr. Rodrigo Rivera Personnel Director Technote Corporation 3152 Bridge Avenue Boston, MA 02154 Dear Mr. Rivera: May I ask a favor of you? Randy del Rosario, a representative of the Leverage Company, recently told me of your success in managing Technotes training program for the hardcore unemployed. Our firm is presently planning such a program, and we would appreciate information about the mind-set section of your program. We expect to begin our training sessions on approximately August 1. I believe we are prepared for the remedialeducation and job-skills portion of the program, but we need help with mind-set section. Specifically, we would appreciate knowing who you employed to teach that section, the major emphasis in the section, and the length of the section in relation to the entire programs. I congratulate you on your success in managing Technotes program, and I believe your ideas would help us solve this long-neglected problem, also. I look forward to hearing from you. Very truly yours, Francisco Fortaleza Managing Director SAMPLE REJECTION LETTER Date Name Address City, State, ZIP Dear Ms/Mr (name): Thank you for your interest in the (POSITION TITLE) position. We enjoyed meeting you. Selecting a final candidate was difficult. However, we have selected another candidate who is well qualified and best meets our current needs. Our choice in no way reflects upon your excellent skills and abilities. We sincerely wish you the best in your job search and appreciate your continued interest in employment at Western. Sincerely,