John M. Spanek Burlingame, CA 94010 Tel: 650-834-0771 Email:johnspanek@gmail.

com
LinkedIn Profile: www.linkedin.com/in/johnspanek/

SUMMARY Experienced Commercial Real Estate Tenant Service Manager. Demonstrated Marketing and CustomerService Professional in a Commercial Real Estate environment with a proven track-record as a motivated team player excelling in customer satisfaction. My expertise as an Ambassador between commercial tenant and landlord within the GE Capital Real Estate portfolio is to create value for tenants, partners, and investors PROFESSIONAL EXPERIENCE GE Commercial Real Estate, Palo Alto, CA Tenant Service Manager September, 2010-Current

Working for Arden Realty, a commercial real estate company and exclusive platform for General Electric Commercial Real Estate in the United States, I have been responsible for tenant satisfaction and retention in portfolios with more than 100 customers covering approximately 4,000,000 square feet. Successfully achieved an increase in customer-satisfaction scores year-over-year from 69% to 89% year over year which ultimately led to an increase from 44% to 69% in tenant retention. As Tenant Service Manager I act in the capacity of Customer Service Liaison to Ardens existing and supporting tenants a commercial office real estate portfolio Met with all tenants on a regularly scheduled basis throughout the year Attended new tenant meetings and team meetings Participated in prospective tenant tours Responsible for new tenant occupancy and current tenant retention Attended space planning, construction, and team meetings Coordinates creation and updating of tenant move-in packages Increased Landlord Net Promoter Score 49 points year-over-year Increased Property Net Promoter Score 34 points year-over-year Implemented building and tenant events leading to increased tenant satisfaction Performed more than 500 tenant touches in 2011 Conducted yearly tenant-satisfaction survey Responsible for one-on-one focus meetings Facilitated executive level focus groups Executed tenant council meetings Provides quick response to tenant inquiries Managed company-branded and cap-ex events Developed and executed B2B marketing programs Budgeted and forecasted for building and tenant events Implemented SOPs within the Marketing Department Assisted with Tenant/Landlord operational issues Helped to manage the tenant move-in process Responsible for internal customer-service training throughout cross-functions of the company September, 2007-January, 2010

CENGAGE LEARNING, Belmont, CA Commercial Tenant Facilities Manager

Professional Facilities Manager responsible for maintaining the daily operation of 3 buildings while serving the facility needs of more than 300 employees in the educational publishing industry. Continually sought feedback from customers and to ensure work and deadlines were met. Timely delivery of service needs to customers

and developed positive relationships with vendors, and customers alike. Full understanding of facility operations and maintenance. Helped manage property leases and landlord communications for campus Maintained Security CCTV, badging, card reader system, creating/deleting security cards Fire Life Safety Budgeted, forecasted managed contracts Implemented SOPs within the department Made sure Life/Safety fire system was in compliance Maintenance HVAC, electrical, landscaping, etc Supported and managed Shipping and Receiving sorting mail, processing USPS, UPS and FedEx Responsible for maintaining work order system assigning/closing work orders Managed updates to phone directory Managed updates of seating charts and office moves with CAD software Administered and developed company safety program Responsible for ergonomic policy and ergonomic evaluations Ability to read, understand, create/modify and work from Standard Operating Procedures (SOPs), blueprints, and P&IDs February, 2004 - July, 2007

SPANEK FACILITIES CONSULTING Burlingame, CA Commercial Real Estate Tenant Facilities Consultant

Consulted with private business to ensure their facilities needs were being met in a timely and efficient manner. Made sure that key points, questions and ideas relative to facilities needs were answered and that all communication was effectively delivered and understood by all parties. Consulted with private business in the following areas; Janitorial, Electrical, Construction, Utility Systems, Landscaping, Plumbing, Code Compliance Provided reliable and cost effective Facilities Management Services for Clients Managed contracts (budgeting, performance, invoicing, SOW, forecasting) Managed the work order process to ensure focus of maintenance staff is on the highest priority issues, and complete the work-order process in a timely manner Conducted regular and on-going inspections to verify service providers performance in the field Evaluated maintenance systems Identified improvement needs and provided recommendations for system upgrades in different areas February 1999 January, 2004

GALE GROUP, Belmont, CA Executive Assistant to Tenant General Manager

Executive Assistant to 2 General Managers Schedule commitments to maximize boss's time efficiency Prepare agendas in advance Record, transcribe & post the Minutes of Executive and other meetings as needed Provide back-up data as needed Arrange amenities as needed for travel August 1998 January, 1999

GALE GROUP, Belmont, CA Facilities Coordinator for Real Estate General Manager

Helped Manage $2,000,000 renovation project at Gale Group Headquarters in Foster City Made sure work-orders were being met on a timely basis Sought feedback from customers Followed-through on Service Level Agreements, and developed positive relationships with customers Worked with contractors on a day-to-day basis to make sure projects were completed

Processed company work-orders Prepared all invoices for A/P Department Implemented cost-saving measures for budgetary purposes, including a facilities savings of $80,000 in the year 2000 Coordinated appointments and worked closely with outside vendors Significantly contributed to the department with computer skills and use of spreadsheets Coordinated service providers in executing planned, predictable maintenance and repair. Coordinated and assisted manager in expenses of budgeted line items, Performed initial invoice review Streamlined program costs, and negotiated for competitive rates Verified billing of services rendered and review and approve invoices with AP August 1997 January, 1998

GALE GROUP, Belmont, CA Human Resources Coordinator for Real Estate GM

Helped with all aspects of EEO including Affirmative Action Managed recruitment effort for exempt, non-exempt, and hourly personnel Supported HR Director and department of 9 Responsible for job postings on the Internet and Intranet Coordinated New-Hire workshops Planned Health and Wellness fairs Administrative duties as directed August 1990- January 1996 License current. #00895953

SPANEK REAL ESTATE, San Mateo, CA Real Estate Broker - Marketing Specialist

Help clients determine the value of property they want to sell and market Provide tips to sellers to help stage property in order to appeal to buyers Advertise and market listed property to other realtors and potential buyers Schedule showings and host open house events so potential buyers can view the property Negotiate contracts with buyers and/or agents acting on their behalf, and purchase agreements Educate sellers about disclosure requirements Facilitate and coordinate the closing process on behalf of clients Aid sellers through selling process and buyers through buying process Assist prospective clients with identifying areas to look for property and suitable properties Research listings of property for sale Provide excellent customer service

EDUCATION B.S. Recreation Administration, San Jose State University, San Jose, CA Marketing Class Valedictorian Deans Scholar A.A. Liberal Arts Studies, College of San Mateo, San Mateo, CA SKILLS AND QUALIFICATIONS Excellent verbal and written English communication skills Excellent organizational and detail skills Professional Customer Service Manager 5 plus years experience in commercial real estate experience Intermediate skills in MS Word, MS Excel, MS PowerPoint and Outlook Working CAD knowledge Minor in Business

Proven history of outstanding customer service skills with tenants and prospective tenants Commercial office real estate Working Environment Commercial property management experience Event planning experience for tenants Thorough understanding of leasing process both from a landlord perspective and tenant Perspective Strong negotiating skills Ability to work under pressure and manage competing priorities Proficient in all areas of facilities management and coordination including but not limited to plumbing, HVAC, electrical, pest control management, general construction including roofing and painting, office moves, landscaping, safety, regulatory and building codes, general commercial and residential real estate knowledge (California real estate broker through 2014) LICENSES, CERTIFICATES AND AWARDS

Licensed Real Estate Broker (current through 2014) #00895953 7 awards at GE for outstanding performance and recognition Published Author (2003) R.O.P. (Regional Occupational Program) Certificate of Completion in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and E-Mail