Job Title: Member Associate - Bilingual Spanish (Non Profit) Location: Seattle, WA 98101 Compensation: $14.13-16.

80/hr DOE Job Description: Member Associate - Bilingual Spanish (Non Profit)
Awesome chance to get your foot in the door with a local nonprofit! The Member Associate communicates with members and potential members concerning their enrollment in Medicare, Healthy Options, Basic Health, and other lines of business to answer questions, and perform surveys or welcome calls intended to increase Plan selection and retention rates. PRINCIPAL DUTIES: Discusses the features, advantages, and benefits of their consumer product lines with members or potential members in a high volume environment. Utilizes pre-determined call scripts in retention outreach efforts. Uses computer tools to complete applications while on calls. Coordinates the use of the language line for non-English speaking and non-Spanish speaking members Converts follow-up and retention calls to sales opportunities whenever possible with qualified prospects. Transfers those sales calls to other staff for conversion. Follows up on initial calls with further calls to answer questions or conduct surveys. Maintains current knowledge of federal Medicare regulations; assess impacts of regulation changes, and assure compliance wi th regulations (in conjunction with Compliance). Maintains current knowledge of state statutory requirements related to customer outreach, assess impacts of requirements, a nd assure compliance with requirements. Supports other activities of Marketing, Enrollment Growth, and Corporate Communications department as necessary. Other duties as assigned. QUALIFICATIONS:

Prior Related Experience Prior related inbound/outbound call center experience State Programs, Commercial, or Medicare+Choice or Medicare Advantage health plan experience preferred but NOT required Keyboard and computer experience required Knowledge, Skills, and Abilities Must be fluent in both reading and speaking Spanish; other languages a plus. Must have the ability to handle high call volume in a fast paced environment. Must be able to work evenings and weekends when necessary. Ability to complete moderately complicated procedures and tasks, which require independent judgment, such as setting task p riorities, evaluating results and coordinating with others Must have professional telephone voice and presentation Ability to set priorities, meet scheduled deadlines with minimal supervision. Strong organizational skills and accurate work results. Employment Eligibility: Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

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