Anantha Koppa

Collegeville, PA 19426 610-731-6380 anantha.koppa@gmail.com www.linkedin.com/in/ananthakoppa/

VP / Director Process Excellence / Quality

PMP, CMMI, ITIL, 6 Sigma MBB, CSM, ISO Strategic performance improvement expert and respected change agent able to assess current state, define actions and tackle complex initiatives to achieve goals and execute against annual plan. Provide functional guidance and coordination of efforts to execute on directives. Partner with site management teams to drive education, accountability and results. Create, evaluate and execute numerous business initiatives which include enhancements, process improvements, quality systems and processes, long-term goal planning, vendor relationships or new product launches within diverse global environments and industries to include Healthcare, Information Technology & Services, Telecommunications, and Consulting. Record of saving millions of dollars through innovative blending (definition, training, deployment) of various methodologies.

Value-Added Expertise
Process Improvements Customer Satisfaction Operational Execution Organizational Change Management CMM/CMMI Models Lean Six Sigma Methodologies DMAIC, DFSS Methodologies Program Management (PMO) Product Development Life Cycle (PDLC) Minitab ITIL Risk Management Engineering Internal Quality Auditing Project Management Agile Process & Product Quality Assurance (PPQA) ISO 9000 Compliance Cost Containment Quality / Business Process Quality SaaS Outsourcing Team Building & Leadership

Critical Leadership Initiatives

Led efforts to move Hewlett Packard to CMMI Level 5 maturity level; additionally gained worlds first certification for ITIL (Information Technology Infrastructure Library), saving millions of dollars in terms of efficiency and passing benefits to customers. Recognized with the Star of The Company Award. Led General Motors (GM) to CMMI (Capability Maturity Model Integration) Level 2 maturity and Level 3. Recipient of an award for leadership from HP. Established Six Sigma program from scratch for Comcast saving millions of dollars through 6 Sigma Green Belt and Black Belt projects. Spearheaded and managed a large-scale Lean Six Sigma project for Quest Diagnostics that eliminated waste and non value added process steps. Improved efficiency 55% per storage implementation and saved millions of dollars through Lean Methodologies. Implemented PMO (Project Management Office) best practices at HP resulting in dollar savings for Hewlett Packard.

Career Synopsis
COMVERSE; Mt. Laurel, NJ January 2012 present Worlds leading provider of software and systems enabling value -added services for voice, messaging, mobile Internet and mobile advertising; converged billing and active customer management; and IP communications. Customer base spans more than 130 countries and covers over 500 communication service providers serving more than two billion subscribers. Quality Manager Recruited to lead quality, raise the bar and bring change to this culturally diverse organization. Developed strategies and initiatives gaining the blessing of senior management. Executed and delivered results for a Billing Business Unit working with the practitioners prior to new management team transition. Lead the entire quality management unit with 1200+ staff including large-scale improvement programs. Direct and manage industry best practices and models, and lead Phase Gate Reviews and processes, monitor and improve KPIs; provide governance and dash board reporting; process definition and training, and Root Cause Analysis training using 5 Why Methodology. Manage the Continuous Improvement Program. Direct and manage the quality culture at various levels, gaining buy of senior management buy; present to management periodically on progress and challenges.

Anantha Koppa
610-731-6380 anantha.koppa@gmail.com www.linkedin.com/in/ananthakoppa/ COMVERSE continued Manage and execute a unique process improvement model, Define-Train-Implement-Monitor-Continual Improvement, across various initiatives (tailored to Comverse from Demings PDCA Lifecycle). Conducted Root Cause Analysis training on 5 Why Methodology to 20+ Project Managers at Mt Laurel, USA and in Tel-Aviv. Implemented best practice Six Sigma Charter for various initiatives Spearheaded ISO 9001 audit with zero non conformances. Acknowledged as one of the experts in the external audit report. COGNIZANT TECHNOLOGY SOLUTIONS; Teaneak, New Jersey March 2011 January 2012 Leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.) with 50 delivery centers Manager, Process Consulting (Master Black Belt Comcast Client) Reporting to the Director, Process Consulting Practice recruited to serve as a Six Sigma subject matter expert to lead largescale improvements for client, Comcast. Initially assigned a 4-5 week engagement that led to a one-year business opportunity establishing a Six Sigma program at Comcast. Provided leadership and managed organizational maturity assessments and QA strategy for Comcast. Developed and implemented best practices at Comcast using ITIL and Six Sigma from scratch. Trained on Black Belt and Green Belt methodologies. Recognized by Senior Directors and colleagues at Comcast as well as Cognizant for statistically analyzed data driven outcome and recommendations forecasted to address 60% of the root causes. Outcome of first assignment led to several new projects resulting in millions of dollars of income for Cognizant. Led ITIL best practices and streamlined processes for Lab Operations at Comcast. QUEST DIAGNOSTICS INC., Norristown, Pennsylvania June 2005 March 2011 Leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. The company serves approximately half of all of the physicians and hospitals in the U.S. Six Sigma Black Belt - Information Technology (IT) Reporting to the Six Sigma Master Black Belt and indirectly to the Executive Director of IT, selected to drive process improvements across the IT infrastructure for more than 300 staff in various geographical locations. Reinforced lean thinking and process improvements adding $1M to the bottom line. Directed and managed ITIL Best Practices rollout and conducted ITIL Assessments, creating deep and significant organizational change. Directed SaaS compliance support for IT. Identified and implemented process improvements in various IT projects to meet and exceed customer expectations. Adopted DFSS, DMAIC and Lean methodologies as appropriate to demonstrate ROI, eliminate waste and non value added process steps. Led and managed large-scale Lean Six Sigma project that eliminated waste and non value added process steps. Efforts improved efficiency 55% per storage implementation. Introduced and led formal Green Belt training for potential Green Belts across the organization, as well as Six Sigma training across the IT Infrastructure group. Trained, mentored, and guided a team of 15+ Green Belts, supporting completion of 40+ Green belt projects and certifications. Implemented ITIL from scratch; launched and executed several improvement projects saving millions of dollars to bottom line with blending of Six Sigma and ITIL. HEWLETT PACKARD; Detroit, Michigan & Bangalore, India 2001 2005 Public company in the areas of Information Technology and Services, headquartered in California, USA. Consultant - Quality Consulting Practice (2004 2005) Created and implemented processes to comply CMMI Model at customers site General Motors (GM), Michigan. Built and managed the team to accomplish the assessment milestones. Managed a two-week Capability Maturity Model Integration gap analysis, assessment and improvement plan, including follow-on recommendations for powertrain manufacturing at General Motors. Completed project within specified timeframe with customer accolades. Achieved the CMMI L3 objective by the end of 2005 for Global Computing and Telecom Services. Defined, trained and executed sector specific processes in projects.
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Anantha Koppa
610-731-6380 anantha.koppa@gmail.com www.linkedin.com/in/ananthakoppa/ Hewlett Packard continued Challenged to go directly to SCAMPI A CMMI L2 assessment, without Class B, ensuring proper communications and apt controls at the right time while projects were executed in multiple locations of Global Product Development sector. Received the Best performance award from HP in recognition of outstanding achievement. Quality Manager - (Application Development Life Cycle) Business Unit, Bangalore, India (2001 2004) Recruited to lead and manage entire Quality Management systems and controls for the whole Business Unit, comprised of 1500+ employees. Directed application development and guaranteed process compliance across projects through periodic SQA (Software Quality Advisor) reviews, audits and regular project reviews. Ensured adequate SQA project support. Reported directly to senior management to provide ongoing visibility regarding health of all projects; initiated appropriate corrective and preventive actions. Provided leadership to up to five direct reports. Led and managed CMMI L5 - SEI CMM Model (Carnegie Melon University). Implemented blended staffing model to become HP best practice. Provided guidance and leadership to accomplish ITIL Certification (Information Technology Infrastructure Library) for HP (Worlds first certification). Spearheaded several effective improvement efforts to cater to CMM, CMMI, BS15000 (ITIL), ISO requirements. Saved $400K (50%) by adopting Six Sigma methodologies. Led and managed successful compliance to ISO 9001 Surveillance and recertification external audits. Received STAR OF DIGITAL award, in recognition of consistent outstanding annual performance. SONATA SOFTWARE LIMITED, Bangalore, India 1999 2001 IT consulting and software services company delivering transformational IT solutions through customer specific centers of excellence. Serves software oroduct companies and enterprises in global travel, manufacturing, retail and distribution verticals Quality Manager Software Engineering Process Group Functioned as a core member for implementation of CMM L5, SEI CMM Model. Defined and implemented processes compliant to ISO9001, CMM Level 5. Performed Assessment Team Member role in CMM L5 Assessment from Dickstorch Associates, UK; served as SQA (Software Quality Advisor) for various projects and produced SQA report considered a benchmark for Sonata. Led training on various areas such as ISO, CMM, CMMI, and Sonata Quality Management System (QMS). Provided leadership to external consultants (QAI) implementing CMM; Performed surveillance and re-certification audits from BVQI for compliance to ISO9001.

Earlier Career Summary

INGERSOLL RAND (I) LIMITED; Bangalore, Indiana Industrial Engineer 1996 1999 BRAKES INDIA LIMITED (TVS) Process Planning & Methods Engineer 1991 1996 NATIONAL AEROSPACE LABORATORIES (NAL) Research Fellow 1986 1991 GOVERNMENT POLYTECHNIC, CHINTAMANI, INDIA Lecturer in Mechanical Engineering 1984 1985

Education & Professional Credentials

Bachelor of Mechanical Engineering University of Mysore India Certified Project Management Professional (PMP) Certified 6 Sigma Master Black Belt (MBB) Certified Six Sigma Black Belt and American Society for Quality (CSSBB): ASQ Certified in ITIL V3.0 Foundation Information Technology Infrastructure Library Certified Scrum Master Certified Lead Auditor for ISO9001:2008

Professional Memberships
Sr. Member, American Society for Quality (ASQ) Project Management Institute (PMI) itSMF
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