our commitment

ourcommunity


community
benefits
report
ourmission LedbytheCommunity AsanteRegionalServices
Asante Health System, based in Medford, Oregon,
Asanteexiststoprovidequalityhealthcareservicesina is governed by local volunteers and physicians. Hearthstone
DOUGLAS
compassionatemannervaluedbythecommunitiesweserve A Board of Directors comprised of 13 community Asante’sExtendedCareOptionHearthstone Roseburg LAKE
N
members governs Asante and its entities. The Board is a skilled-nursing center that welcomes residents at
ourvision members give their time to ensure that the people any stage of life who can benefit from individualized
of nine southern Oregon and northern California programs delivered in a supportive environment. JACKSON KLAMATH
Asantewillberecognizedformedicalexcellenceforoutstanding An Alzheimer’s unit provides residents safety, CURRY Grants
Pass Lakeview
counties receive high-quality healthcare services Gold Medford Klamath Falls
customerserviceandasagreatplacetowork independence, and dignity. Hearthstone also Beach JOSEPHINE
provided in a compassionate manner. All decisions are Ashland
ON
made by people who live and work in our community. offers a transitional care unit for those recovering OREG
thevaluesinwhichwebelieve from surgery or illness.
Brookings
CALIF
ORNIA
MODOC
WearedefinedbyourValues—theyarethetraitsthatguideuseach High-qualityHealthcareforEveryone Hearthstone is the only facility in Oregon to Yreka Alturas
Crescent
dayasweserveourpatientsandourcommunity As the largest healthcare provider in nine be placed on the Eden Alternative registry— City SISKIYOU
counties, Asante provides comprehensive medical DEL
a movement toward creating a more stimulating NORTE
Weed
Excellenceineverythingwedo care to more than 550,000 people throughout Dunsmuir
and homelike environment for residents.
Respectforall
Honestyinallourrelationships
Servicetothecommunityphysiciansandeachother
Teamworkalways
BystrivingtointegrateourValuesineverythingwedoAsanteremains
commiedtoexcellenceintheservicesweprovide
 
southern Oregon and northern California. Our
facilities include Rogue Valley Medical Center
and Hearthstone in Medford, Three Rivers
Community Hospital in Grants Pass, Genesis
in Central Point, and additional healthcare
partnerships throughout our region.
RecognizedMedicalExcellenceand
CommitmenttoOurCommunity
Asante has built a strong reputation for high-
quality care, and we are committed to investing
in highly qualified people, new technology, and
modern facilities that promote healing.
DuringthePastFiscalYearAsanteHealthSystem
• Performed more than 17,954 surgical procedures
• Provided immediate care to 56,622 patients
in our Emergency Departments
• Served 23,286 inpatients in our hospitals
• Served 538,346 outpatients
• Welcomed 2,286 babies into the world
Genesis
ANewBeginningThe caring professionals at RVMC TRCH
Genesis work together to guide clients toward
happier, healthier lives. Physicians, nurses, social
workers, and licensed counselors help create a safe,
supportive, nurturing environment where families
and individuals affected by chemical dependency
can begin the recovery process.
WorkHealthServices
KeepingEmployeesSafeandHealthyWork
Health Services represents Asante’s commitment
to healthier workplaces. We partner with nearly
2,000 employers throughout the region to create
programs focused on prevention, treatment, and
rehabilitation of work-related injuries and other
health issues affecting job performance.
roguevalleymedicalcenter
OurCommitment·YourHealth
InMayRogueValleyMedicalCenterRVMC!willcelebrateits
fi"iethyearofservingtheregionWith#licensedbedsRVMC
continuestoupholditsnationalreputationforexpertiseincardiology
strokecareandothermedicalspecialties
HeartandVascularHealth
RVMC continually maintains national
prominence for its commitment and success
in implementing a higher standard of heart
and vascular care. RVMC’s heart and vascular
program has been nationally recognized and uses
the latest diagnostic and treatment technologies.
Our heart and vascular team performs a wide
range of procedures at RVMC, from angioplasty
to catheterization to open heart surgery. Afterward,
our Cardiac Rehabilitation program helps patients
recover quickly and maintain healthy lifestyles.
CancerCare
Because early detection is critical to successful
cancer treatment, our program begins with
advanced diagnostic technology—from a 64-slice
CT scanner to advanced digital mammography.
After diagnosis, Dubs Cancer Center provides the
most current radiation oncology treatments. Our
cancer program includes the services of a cancer
navigator to help guide a patient’s treatment, a
dedicated oncology unit with all private rooms,
pediatric oncology, outpatient infusion services,
oncology social work, Home Care, and Asante
Hospice Services. RVMC also offers access to one
of the nation’s most renowned women’s cancer
surgeons through our unique partnership with
Oregon Health & Science University (OHSU).

ASSET
The Acute ST Segment Elevation Task Force
(ASSET) is a quick-response program to
immediately route suspected heart attack patients
directly to the RVMC Heart Catheterization
Laboratory. ASSET has successfully produced some
of the lowest published mortality rates in the United
States and represents a coordinated effort among five
hospitals and seven emergency response systems:
• Ashland Community Hospital
• Fairchild Medical Center
• Providence Medford Medical Center
• Rogue Valley Medical Center
• Three Rivers Community Hospital
• American Medical Response in Josephine County
• Ashland Fire and Rescue
• Jackson County Fire District 3
• Medford Fire Department
• Mercy Flights
• Northern Siskiyou Ambulance
• Rogue River Fire District
CaringforOurChildren
RVMC offers the region’s only Maternal Fetal
Medicine Clinic and Neonatal Intensive Care
Unit—services rarely found in an area of this size.
Designated as the region’s Children’s Miracle
Network Hospital, RVMC is dedicated to ensuring
the good health of our children.
JointReplacementCenter
RVMC has the region’s only dedicated joint
replacement center with minimally invasive,
computer-assisted navigation technology that
shortens hospital stays and speeds recovery.
Neurosciences
The Joint Commission, which evaluates and accredits
healthcare organizations and programs in the United
States, awarded Primary Stroke Center certification
to RVMC, making it the region’s only hospital to
earn the Gold Seal of Approval™ for stroke care.
$
AdditionalRVMCServices
BartelsCommunityHealthLibraryOur library
of health-related information at the Smullin
Health Education Center is open to the public
and free of charge.
EmergencyDepartmentEDThe ED at RVMC
is uniquely equipped for trauma, cardiac, pediatric,
orthopedic, obstetric, and psychiatric care.
FrancisCheneyFamilyPlace The Family Place
provides temporary lodging for out-of-town
patients and their families while receiving
treatment at RVMC.
HomeCareWe work in partnership with
the patient’s physician to provide skilled-nursing
care and therapies in the patient’s home.
HospiceAsante Hospice Services provides pain
and symptom management for end-of-life care,
making it possible for patients to remain at home
with their loved ones.
ImagingServicesThe 31,500-square-foot Integrated
Diagnostic Imaging Center is the region’s preeminent
provider of modern medical imaging.
RehabilitationServicesAt RVMC our
integrated approach provides an effective
transition from one level of care to the next that
includes a comprehensive outpatient unit. And the
2007 completion of the Inpatient Rehabilitation
Center has eliminated the need for patients to
relocate for therapeutic services.
threeriverscommunityhospital
ExcellentCareClosetoHome
With&$licensedbedsThreeRivers
CommunityHospitalTRCH!inGrantsPass
combinesleading-edgetechnologywithholistic
healingprinciplestodelivercompassionate
healthcaretopatientsinJosephineCounty
ThepatientroomsatTRCHprovideprivacy
andpromotetranquilitytonurtureandsupport
patientsandtheirfamilies
SpearsCancerCenter
Adjacent to TRCH is the Helen K. Spears Cancer
Center, which partners with the Dubs Cancer
Center in Medford to provide innovative and
compassionate care. In 2007, TRCH introduced
IMRT—an advanced technology that individualizes
the size and the intensity of the radiation beam
to deliver more-direct radiation. These two
leading-edge cancer centers share state-of-the-art
technology and services to ensure access to the
latest cancer information.
BirthCenterFamily-focusedBeginnings
Designated “Baby Friendly” by the World Health
Organization and UNICEF, the TRCH Birth
Center features homelike birthing suites with
whirlpool spas and daybeds. The Birth Center
provides a truly family-centered experience.
EducationalPartnerships
TRCH actively pursues educational partnerships that
benefit our community. This includes a partnership
between the Oregon Institute of Technology and the
Imaging Departments of RVMC and TRCH that
engages students seeking a degree in a variety of
imaging services. TRCH was also the first site chosen
by OHSU to launch its Rural Surgery Residency
Program, the first of its kind in the United States.
% #
AdditionalTRCHServices
EmergencyDepartment Providing emergency
care, the ED is staffed by specially trained
physicians, nurses, and medical technicians.
TheFamilyHouse In partnership with the Grants
Pass Association of Realtors, TRCH is building a
guest residence within walking distance of TRCH
for patients receiving care at the hospital and their
family members. The Family House is slated to
open in spring 2008.
HomeHealthServices TRCH therapists,
registered nurses, medical social workers, and home
health aides work as a team with a patient’s primary
care physician to provide home health services.
Hospice Asante Hospice Services provides
guidance to the in-home caregivers of patients
by offering emotional, social, and physical support.
ImagingServices TRCH features the most
sophisticated imaging equipment in the area. Three
Rivers Women’s Imaging offers mammography,
bone-density testing, and Josephine County’s only
certified nurse breast health coordinator.
Laboratory TRCH’s lab provides the services
of on-site, board-certified pathologists as well
as specialized testing in hematology, immunology,
and other fields.
PhysicalTherapy The Physical Therapy Department
offers a wide range of physical therapy services.
Medical/SurgicalTRCH’s operating-room
suites are designed to efficiently handle complex
surgical procedures, including laser, urological,
general/vascular, gynecological/obstetrical, and
orthopedics such as arthroscopic surgeries and
total joint replacements.
SpringVillageCommunityHealthLibrary
Our library provides access to the latest in health
information via computers with high-speed
Internet access, videos, reference books, and other
resource materials. Skilled volunteers on staff
welcome the opportunity to assist the community
with questions and research.
asantecommunitybenefits AdditionalUnreimbursedCosts ExamplesofAsante’sCommunitySupport RuralOutreachinHigh-riskObstetricsOur
Every year Asante provides needed services to BehavioralHealthServicesRVMC operates the region’s only acute inpatient Maternal Fetal Medicine program has developed
CommunityBenefits* individuals for which the reimbursement, if any, adult behavioral health unit. The Emergency Department includes private, secure a formal arrangement with Sky Lakes Medical
CashandIn-kind does not cover the cost. This includes patients treatment and counseling rooms for behavioral care patients. Center in Klamath Falls. Brian Sohl, MD, along
Donations whose Medicare benefits are insufficient to cover with an ultrasound machine and technical staff,
their actual cost of care as well as those who ChamberLatinoNetwork Through the Chamber Latino Network, Asante
FiscalYear# visit on a monthly basis, bringing much-needed
Community do not pay (bad debt). provides scholarships for healthcare studies and other support to local
Total!"#$%&"' Charity perinatal care.
Programs Care Latino/Latina students.
FiscalYear # % ScreeningsScreenings for the early detection
ChildDevelopmentandSpecialEducationServicesChild Development
Comparedto of diabetes, high cholesterol, skin and prostate
Other Medicare (%$ ( %)) Services offers preschools throughout Jackson County that specialize in working
FiscalYear% Government cancer, and other medical conditions are available
Total(#$&)$ BadDebt ( #$$%#& ( % with children who have special needs. Children with delays or learning
Services to the public throughout the year.
disabilities can receive state-funded services, which are free to eligible families.
TotalCommunityBenefitsandAdditional SexualAssaultNurseExaminerSANEAsante
Children’sAdvocacyCenterThis center provides a safe, homelike
UnreimbursedCosts provides compassionate, knowledgeable medical
environment where child victims of physical or sexual abuse can
Medicaid staff and dedicated hospital rooms to victims
FiscalYear # % communicate with representatives from Child Protective Services.
of sexual assault.
(##% (##$** Community Children’sDentalClinic Since 1963 RVMC has provided a space
( $%#$) ( #$&)$ SmullinHealthEducationCenterThis facility
Benefits for volunteer dentists and hygienists to provide valuable dental services
CharityCare Costoftreatinguninsuredorunderinsured on the RVMC campus provides the community
Additional to children in need.
communitymemberswhocannotafford ( $))&$# ($)$ with the Bartels Community Health Library,
 )""(%'$%  ))!(%%%$ healthcareWithoutAsantemanyofthese UnreimCosts
CommunityEducationAsante offers regular health education workshops meeting rooms, and a venue for healthcare events.
patientswouldgountreated Total ( ))$) (& and seminars, which are open to the public at minimal or no charge.
SponsorshipsAsante supports organizations and
EducationalPartnershipsAsante offers internships to students at Rogue campaigns that benefit the community, including the
Medicaid Unreimbursedcostofprovidingservicesto Evaluation Community College, Oregon Health & Science University/Southern Oregon nationally renowned Southern Oregon Meth Project.
MedicaidandOregonHealthPlanpatients To ensure that the benefits Asante provides or helps University School of Nursing, Oregon Institute of Technology, and many
)$'*"*%& )"&$!$"(
YouthVolunteerProgramTRCH collaborates with
fund are valued and relevant to the community, the other schools in Oregon and nationwide.
Asante Executive Team regularly evaluates the impact local high schools to prepare the next generation of
OtherGovernmentServices Unreimbursedcostofprovidingservices LaClinicadelValleCommunityHealthCenterandSiskiyou
of particular programs. In 2007 this assessment took medical/nursing professionals and healthcare leaders.
togovernmentinsuranceprogramssuch CommunityHealthCenterAs a partner with these agencies, Asante supports
 ()&)%%'  )$#*)(* asVAandCHAMPUS/TRICARE place over a four-month period. To evaluate each
program, a number of criteria were reviewed, safety-net clinics that serve the healthcare needs of low-income, working FinancialAssistanceProgram
including duplication of services already offered uninsured, and other vulnerable adults and children in the region. Asante also Asante offers support and guidance to our patients
CommunityPrograms Costsforunfundedorunderfundedhealth
servicesthattypicallywouldnotbeavailableto in the community and whether it meets Asante’s supplies the services of the only high-risk obstetrics physician in our area. by identifying affordable payment options,
)##$*'""  &(("""$ thecommunityifAsantedidnotprovidethem
Mission, Vision, and Values. ParishNurseProgramA parish nurse coordinator for each county, provided prompt-pay discounts, and financial assistance.
Thisincludeshealtheducationandresearch by Asante, helps organize flu-shot and blood pressure clinics, health fairs and This allows our patients to concentrate on what is
The process also included reviewing any possible
impact that changes might have on the community screenings, and many health-related activities with local congregations. most important: their health. An Asante financial
CashandIn-kindDonations Cashandin-kinddonationstocommunity counselor can be reached at (541) 789-7270.
healthprogramssuchasLaClinicadelValle and, when appropriate, coordinating with outside RetiredSeniorVolunteerProgramRSVPAsante provides space to
 *"&%&(  *')&!% CommunityHealthCenterandSiskiyou agencies to meet those needs. In 2008 many of RSVP, a program that gives seniors the chance to apply their life skills in a
CommunityHealthCenter Asante’s successful programs will continue, while variety of areas, creating a bridge between the hospital and the community.
others will incorporate changes to better meet the
community’s needs.

*Consistent with VHA/CHA Community Benefit reporting guidelines and standard definitions
**2006 audited financials  )
AsanteFoundations BeyondHealthcare TRCHScopeofServices
TheSpiritofGiving VitalRegionalEmployerAsante Health System Auxiliary
The RVMC and TRCH Foundations have worked to improve healthcare in employs nearly 4,000 people and is the region’s Behavioral Health Holding Rooms
southern Oregon and northern California for more than 20 years. Asante is largest year-round employer. Our workforce includes Cardiac Critical Care
a community-supported organization. To support the work of these exceptional highly trained nurses, therapists, pharmacists, and Cardiac Medical (inpatient and observation)
hospitals, to honor someone, or to learn about planned gifts, contact the technicians as well as other staff in a variety of Cardiopulmonary Services
Foundation in Medford at (541) 789-5025, in Grants Pass at (541) 472-7300, positions—all of whom have benefits not always • Cardiac Rehab (outpatient)
• Cardiopulmonary (outpatient and inpatient)
or online at www.asante.org/giving.htm. available with other employers. RVMCScopeofServices • Respiratory Therapy
RecyclingRevenueBackintoOurCommunity Diabetes Care (inpatient and outpatient)
Partnerships When Asante buys food and local supplies, and when
Auxiliary/Gi" Shops Medical Records
Discharge Planning
Bartels Community Health Library Neonatal Intensive Care Unit
TheSpiritofCollaboration our employees spend their paychecks, these purchases Emergency Services
Behavioral Health Care (inpatient) Neuroscience (inpatient, Joint
Collaboration among healthcare providers in our region can yield huge support local businesses and create jobs. The result is Commission–certified Primary Endoscopy Lab (inpatient and outpatient)
Cardiac Rehabilitation (outpatient)
community benefits. Asante has fostered many successful partnerships economic benefits recycled back into our community, Stroke Center) Family Birth Center
Cardiopulmonary Services (outpatient)
that improve patient care and stretch precious healthcare resources. helping the region continue to prosper. Nutrition Services Health Information Services (medical records)
Cath Lab and Recovery
Orthopedics Home Care
• One effective collaboration created the first outpatient cardiac catheterization InvestinginOurPeopleAsante partners Diabetes Care (inpatient and outpatient)
Pastoral Care Imaging Services, including ultrasound, magnetic
center—the Cardiovascular Institute of Southern Oregon—which raised with Southern Oregon University and Rogue Discharge Planning resonance imaging (MRI), nuclear studies, and
Pediatric Assessment Center
the region’s status of heart and vascular care to new heights. Community College to provide access to training Emergency Services computerized tomography (CT)
Pediatric Medical/Surgical Care
• The innovative partnership of RVMC and Oregon Health & Science University programs so that our employees can update their Endoscopy Lab (inpatient and outpatient) Infusion Services (inpatient and outpatient)
skills and acquire new ones. In 2007 Asante and (inpatient and outpatient) Laboratory Services (inpatient and outpatient)
(OHSU) brings to the community the services of one of the nation’s most Family Birth Center
Pediatric Oncology
renowned women’s cancer surgeons, Joanna Cain, MD. This partnership Rogue Community College launched the nation’s Pharmacy Services Medical (inpatient and observation)
first healthcare informatics assistant (IA) training Francis Cheney Family Place Medical and Surgical Intensive Care
provides leading-edge approaches to gynecological cancer treatment, making and RV Parking Post Anesthesia Care (PACU)
world-class care available to the women of the Rogue Valley. program. The collaborative program was made Post Surgical (inpatient) Nutrition Services
General Medicine
possible by a $433,000 grant from the Jobs to (inpatient and observation) Radiation Oncology Orthopedic Surgery (inpatient and outpatient)
• TRCH and OHSU teamed up to create a unique approach to training new Careers initiative funded by the Robert Wood (inpatient and outpatient) Pastoral Care
GYN Oncology
surgeons. The Rural Surgery Residency Program is the only one of its kind Johnson and Hitachi Foundations in collaboration Rehabilitation/Physical Therapy Pediatric Medical and Post Surgical
Heart Center (inpatient and outpatient
in the United States, filling a vital need for skilled doctors in nonurban with the U.S. Department of Labor. Asante has observation unit) Services (inpatient and outpatient) (inpatient and outpatient)
areas. Residents participate in up to 400 wide-ranging surgeries during offered free college-level instruction to 23 qualified Home Care and Respiratory Services Pharmacy Services
a 12-month rotation, packing two or three year’s worth of experience employees. The investment in the IA training Asante Hospice Services (inpatient and outpatient) Post Anesthesia Care (PACU)
into one year of training. Imaging Services, including CT, Rogue Valley Sleep Center Post Surgical (inpatient and observation)
totals $1 million, or about $42,000 per student.
ultrasound, and nuclear medicine Rogue Valley Women’s Imaging Radiation Oncology (inpatient and outpatient)
• Through the use of cutting-edge electronically transmitted echocardiogram
Infusion Services Smullin Health Education Center Rehabilitation/Physical Therapy
technology, the Neonatal Intensive Care Unit and the Pediatric Unit at (inpatient and outpatient) Social Work Services (inpatient and outpatient)
RVMC partner with pediatric cardiologists at both OHSU and Legacy Inpatient Rehabilitation Center (inpatient and outpatient) Respiratory Services
Emanuel in Portland. RVMC doctors and clinical staff conduct the Intensive Care Units (Cardiac, Surgical Services Social Work Services
echocardiogram, which is transmitted in real time to pediatric specialists Neuro, and Medical/Surgical) (inpatient and outpatient)
Spring Village Community Health Library
at OHSU or Legacy Emanuel, who then advise on the best ways to stabilize Joint Replacement Center Trauma Center (certified Level III)
Surgical Services (inpatient and outpatient)
the patient before he or she is transported to Portland for further treatment. Laboratory Services Valet Parking
Three Rivers Women’s Imaging (including
(inpatient and outpatient) Vascular Access Team mammography and bone-density screenings)
Maternal Fetal Medicine Clinic Vascular Lab and Pain Management Trauma Center (certified Level IV)
(outpatient)
Wound and Ostomy Clinic Wound and Ostomy Clinic
Medical Oncology (inpatient) (inpatient and outpatient) (inpatient and outpatient)
& &&
 %$SiskiyouBlvdMedfordOR)#$
+,-.01234--.55

AsanteHealthSystemisamission-driventax-exempt
healthsystemcreatedbyandforthepeopleof
southernOregonandnorthernCalifornia

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inanyformexceptbypriorwrienpermissionPrintedwithsoyinkonrecycledpaper
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