Business Communication Q1 (A) Ans: The process of globalization is in full swing.

All big as well as small business, management, medical, entertainment firms are migrating more in number. The Indian corporate houses like the Tatas, the Birla group, Reliance Industries, Asian Paints, Wipro Infosys and Ranbaxy are engaged in global operations. India is emerging as a great economic, scientific and technological power house. Indian engineers are best in the aspect of technical skills but will excel towards perfection if they acquire good communication skills. To achieve the desired goal technocrats have to hone their skills from roots to wings. The primary requirement begins with understanding the concept of multicultural communication when people from different cultures, races and religious backgrounds communicate by making adjustments through awareness, tolerance and sensitivity so that miscommunication does not exist. There are low context culture and high context culture countries and its citizens in the world. The countries like U.S., Great Britain, Canada and the countries from western hemisphere come in low-context culture zone. They follow direct candid style of communication without giving relevance to nonverbal communication .They are assertive in negotiations and attach significance to time.

Q1 (B) Ans: There are many types of business communication writing methods and styles that influence how companies, corporations, governments, and institutions communicate with each other and share information. You might be surprised to learn that the various types of business communication writing including emails, letters, and formal invitations are actually similar in style.

Q2 (A) Ans: Business meetings are necessary for conducting negotiations, exchanging ideas, working on projects and presenting information. Unorganized business meetings can be frustrating. Effective, well-run

meetings can be a catalyst for productivity and business success. By focusing on creative, positive meeting ideas, you can create an atmosphere for productivity and teamwork.

Q2 (B) Ans: The following conventions used in outlining are designed to help writers avoid problems with the logical presentation of information. Note: these same conventions apply to the use of headings 1. Divisions should be organized for relative balance. Because equal divisions signify equal importance, similar divisions should require about the same amount of space. Each Roman numeral or whole number, for example, should be treated equally. The rule is not absolute, but if one of your divisions requires three times as much space as another of supposedly equal rank, your organization may not be well-balanced. 2. No single subdivisions should occur, since a topic is not divided unless at least two parts result. If you subdivide a part, you must have at least two subdivisions: You cannot have I.A. unless you also have at least I.B. 3. Main divisions must be expressed in parallel grammatical form. Subdivisions must be parallel within each division, but they need not be parallel with subdivisions of other divisions. Thus A., B., and C., under the main division I. must be parallel with each other, but they need not be parallel with A., B., and C., of main division II. 4. The total of the subdivisions must equal the main division; the whole of each division must equal the sum of its parts. For example, the main divisions taken as a whole must express everything implied by the title. 5. Divisions and subdivisions should be selected to help the reader grasp the information quickly and easily. The ideal number of parts in any classification is from three to seven. If you have fewer than three subdivisions, they may be too broad or incomplete; and if you have more than seven, your reader will have a hard time remembering important points. Use a classification that permits a favorable division of parts. Q.3A

Ans: The engineers, scientists, and managers must write reports to provide the results of their research, field work, and other activities to others within their organizations. All too often, the quality of the work itself is judged by the quality of the written report. Many technical reports have specific templates to use to provide a structure to the information; however, within each major section of a report, the information must be clearly presented and logically formatted. A well written report can be read by both subject matter experts and general readers. Headings, subheadings, and glossaries are effective ways to meet both groups needs. Short paragraphs with strong topic sentences increase the reports readability. Reports are sometimes written by more than one person. Creating an internal style guide can minimize differences in writing styles and make the final product coherent and seamless. Reports contain specific details. General statements should be used

sparingly; however, general statements are made in the conclusion and recommendation sections, but they are based on the hard data contained within the report. The primary purpose of using graphics in a report is to simplify complex material. The secondary purpose is to add interest to the document. Q3.B Ans: A good sales letter highlights what is off interest to addressee and prompts than to seek more details in respond positively. The sales letter is similar to advertising in such way so it can identify the matter in very prompt way. Basically in sales letter we offers the opportunity to direct clients to visit through there required products so the matter we write in letter should be like a advertisement to get the max business opportunity. Q.4A Ans: The word of business is replete with various types of written communication. Written communication is so much a part of everyday business that one cannot think of business without related correspondence. Any business has correspondent in writing with its customers, branches, auditors, suppliers, bankers, media persons, employees, share holders and others. Written communication is convenient way for any business to reach

across people, with in the locality and the neibourhood, and also customers, prospects and other pubic spread across other cities, regions and even countries. Written communication thus has an extremely wide reach and as such is very useful whose operations are widely spread out. Q.4 B Ans: The internet is a major communication tool used by commercial enterprise, and government agencies to support trade, operations, and interaction with customers and suppliers. Many individuals use the internet every day, at work and at home. The chapter will also look at how transportation agencies use the internet to provide information and facilitate interaction with other government agencies. Consistent with the other chapters in this Handbook, the information presented is basic and designed to provide an elementary understanding of the internet and communication requirements. The most popular component of the Internet is electronic mail (e-mail). The use of e-mail has changed the way in which individuals, corporations and government agencies communicate. E-mail allows for the almost instant delivery of information, and has caused a reduction in the use of voice communication via the telephone. In general, the use of e-mail is becoming a universal tool for communication. Through internet now it is possible to excess any information for purpose of e-learning, e-business, ecommerce and even entertainment. The growing number of co-operates and organizations establishing their own websites. The Internet evolved from a network developed originally to support scientific research to the "World Wide Web over a period of 40 years. Q.5A Ans: The difference between a data or language structure and the real world. For example, in order processing, a company can be both customer and supplier. Since there is no way to model this in a hierarchical database, the semantic gap is said to be large. A network database could handle this condition, resulting in a smaller semantic gap. The difference between the complex operations performed by high-level language constructs and the simple ones provided by computer instruction sets. It was in an attempt to try to close this gap that computer architects designed increasingly complex instruction set computers. The semantic gap characterizes the difference between two descriptions of an object by different linguistic representations, for instance languages or symbols. In computer science, the concept is relevant whenever ordinary human activities, observations, and tasks are transferred into a computational representation. More precisely the gap

means the difference between ambiguous formulation of contextual knowledge in a powerful language (e.g. natural language) and its sound. Q.5B Ans: A business letter is a formal written letter which is sent from one business organization to the other. The characteristics a business letter depends upon the message it holds. The major feature of a business letter is that it transfers a business message from one organization to the other. Secondly, the general information enclosed in a business letter includes date of writing; return address, recipients address, salutation/greeting, message, closing and signature. Moreover, a business letter is free from grammatical mistakes, layman language and informal content. Business letter are always much specified and the writing standards are always very mature than any other letter. In business letters clarity, choice of good words and expressions are very important and that is why these are different from any other letters. Q.6A Ans: every stage of communication process, however, there are barriers, which hinder or dilute the flow of communications. The barriers to communication in organizations contexts may arise out of authority structure, status difference, reporting relationship, culture and background of individuals. Some barriers, which are specific to the written communication, are en-writing, spellings and legibility. Similarly, barriers to oral communication would include absence of felicity of expressions, accent, and speed of delivery and appropriateness of the language. The barriers are poor expression, faulty transmissions, in difference and lack of interest, noise, physical factors and people related factors. These can be removed with proper communication training and implementations at work place and outside both.

Q.6B Ans: the principles of business correspondence are mention here: 1. Clarity: a letter must have clarity. The underlying message should be expressed in clear terms. Care should be taken to avoid ambiguity. The purpose of communication should be clear. 2. Impact: the letter should create the necessary impact. Behind every letter there is an objective and the letter should have clear purpose. The purpose

of writing a letter is not just to reach out to the customers. Every letter has an intended impact which must be felt. 3. Relevent information: the letter should provide the relevant details forming part of the message. Facts, figures, illustrations and other such in formations, which are accurate and reliable, as well as relevant to the context of communications, should be in corporated in the letter. 4. Brevity: any good communication- oral or written- should necessary in corporate this essential feature. Brevity is a very important attribute for any business letter. 5. Simplicity: simplicity is the hallmark of any good communication. Simplicity is referring to the ease of understanding. Q.6C Ans: Open punctuation is quite a recent innovation and is a direct result of the electronic age in which we now live. Open punctuation is one of the new forms of writing styles. It came into play once electronic mail gained popularity. It is designed to help out a more relaxed style of writing. In a letter that uses open punctuation, there will be a limited amount of punctuation. Mixed punctuation actually means that you add a colon to the end of a salutation in your documents. * No punctuation at the end of lines in the inside address * A colon follows the salutation * A comma follows the complimentary closing

When compare to open means you do not add a colon. * No punctuation at end of lines in the inside address * No punctuation following salutation and complimentary closing

Closed Punctuation is which many commas, full stops, etc., are used Compare open punctuation

* A period follows the date and the last word of the identification line * A colon follows the salutation * A comma follows all lines in the inside address except: the last one before the postal code, the complimentary closing, the company name, and the identification line.