Costumer Satisfaction Survey on Life Insurance SORTING OF DATA Gender Male Female Tally Marks Frequencies

Age Group Male 0-18 19-25 26-35 36-45 46-55 56-65 0-18 19-25 26-35 36-45 46-55 56-65
1. Your occupation?

Tally Marks

Frequencies

Female

Occupation Service Business Retired Others

2. What is your Monthly Income?

Tally Marks

Frequencies

Income 5000-10000 11000- 30000 31000-50000 <50000

Tally Marks

Frequencies

3. Do you have any insurance policy?

Year Yes No

Tally Marks

Frequencies

4. How many life insurance policies do you have?

Policies 1 2 3 <4

Tally Marks

Frequencies

5. In which company you have your Life Insurance Policy?

company Max life Insurance Aviva life Insurance Tata AIG Birla sun life LIC SBI life insurance ICICI Prudential Others____________

Tally Marks

Frequencies

6. Why do you prefer Life Insurance Policy?

Facility Safety Saving Service Investment Tax saving

Tally Marks

Frequencies

7. For how many years do you have Insurance Policy?

Years > 5Yrs 5-10 Yrs 10-15 Yrs <15 Yrs

Tally Marks

Frequencies

8. What is your preferred periodicity of paying premium? Periodicity Annual Semi- Annual Quarterly Monthly Tally Marks Frequencies

9. Which feature of your Policy attracted you to buy it? Feature Low Premium Larger risk coverance Money guarantee Reputation of company Easy access to agents Any other__________ Tally Marks Frequencies

10. What are the charges in your Life Insurance policy? Charges High Average Low Tally Marks Frequencies

11. What would you like more in Life Insurance? Like More benefits More security Others_____________ Tally Marks Frequencies

12. Do you think that your Life Insurance Company is giving correct information related to the product and changes?

Decision Yes No

Tally Marks

Frequencies

13. From where you get to know about your current policy? Grade Agents Advertisements News Papers others__________ 14. Is your insurance company provides you the promotional schemes? Decision Yes No 15. Are you satisfied with the customer support of your present policy? Decision Yes No 16. Are you satisfied with the customer support of your present policy? Decision Yes No 17. Do you receive any promotional schemes calls from your insurance company? Decision Yes No Tally Marks Frequencies Tally Marks Frequencies Tally Marks Frequencies Tally Marks Frequencies Tally Marks Frequencies

Often

18. Do you have online support for your queries related to your policy? Decision Yes No Tally Marks Frequencies

19. Rate your overall satisfaction with Insurance Policy?

Decision Highly satisfaction Satisfaction Average Dissatisfactory

Tally Marks

Frequencies